Cafe Nero in Carlisle

Nice service but not the cleanest. Sat on the sofa which had a dip in the middle and had lots of crumbs down the side which really put me off my drink and would be reluctant to buy food.

Service was a disgrace! I am 82 and went for a cup of tea while waiting to meet my daughter. Following surgery I am walking with 2 sticks and asked a member of staff for assistance to carry a cup of tea. This was refused as they said that was not their role. Will never go to Caffe Nero again.

Went in today for tea and a scone. The scone was rather stale and inedible old chap. I would think it was made yesterday if not before. Even with butter it was as dry as a wcream cracker. Needless to say I won,t be back. WHAT!

We love it here. We come here a lot but a person in my family's credit card, cash and driving licence as well as her purse has been stolen here and we tried looking on the CCTV but they said apparently that the only camera in the cafe wasn't working. The person who took it must have known it wasn't working. There is a sign that reads " Thieves operate this cafe " so always ensure you never leave any valuables here. They really need better security. Some people who go this cafe are dishonest. £80 in cash had been stolen. They better get an actual security camera that operates 24/7.

Coffee machine clearly haven’t been clean for a very long time Tables were filthy service was bad chaotic Have to wait for ages