Cafe Mauds Newcastle in Down

Excellent service, food tastes great.

In severe need of customer service training!! No please, thank you or a smile given! Young girl Serving very rude!! Bins over flowing. Restaurant dirty looking. Very disappointing!!

Won't take cash, so took my money elsewhere.

how this restraunt is making money I dont know. food is first class but service is beyond. so slow

Usual good KFC food. No ordering from counter only on the screen even though staff are standing around, pointless 🤷🏻‍♂️

Went on Sunday and yes it was busy which I’m glad to see! We got a lovely table by the window and chose from the menu! We all went for crepes! All delicious and coffee was good! But the whole place is deteriorating more each time i visit! Mauds holds so many treasured family memories as it’s at the heart of out Newcastle trips but the whole place needs a good scrub! There was a lack of cutlery and what was there was disgusting! The toilets are disgusting and the tables were sticky! The majority of staff were lovely! They need a make over or at least a good deep clean! I really hope they’re listening to the reviews and take action! I don’t want to have to stop going!

I visited this takeaway, I really don't know where to start the bucket of chicken I got for the kids went straight into the bin, it obviously had been sitting all day was dried up, I wouldn't have fed it to a dog,the reason for 1 star is I couldn't give it 0 stars, will never be back and if people enjoy that muck they serve up they're very easily pleased, ROTTEN.

Excellent service and food. This also is a place that is allergy friendly. My son is allergic to eggs and they made egg-free pancakes!

Very nice resteraunt, go here instead of herrons, chips are millions of times nicer

Point one The Dog Area had no wheelchair excess which would have meant that my wife would have had to sit in the closed area whilst we sat outside with the dog. Point Two My wife entered Mauds Cafe with her electric wheelchair ok but suffered the embarrassment of trying to get out over the door floor metal strip. She was mortified and if hadn’t of been for other customers and people in the street helping her she would have lost the rest of her dignity. I explained to the waitress that the door strip was not wheelchair friendly. We were looking forward to getting a Mauds Ice cream but the fiasco left us all feeling annoyed and embarrassed as a simple step drew the attention of other customers to my wife’s plight. She said we

Horrendous experience in KFC service was awful waited 30 mins for our meal and paid double what I think we should have paid

Just had a cappuccino in mauds, probably one of the nicest I have had in a while, we are always quick to say when something is not right, but it's equally important to say when it is, it was the perfect cappuccino, and to boot the pork and herb sausage roll was full of flavour. Thank you for a pleasant experience.

Clean, efficient and good service. 👍

Very good place great value great service loved it definitely be going back

1 café snack très fréquenté par les locaux avec belles pâtisseries et glaces. Nous avons déjeuné sur le pouce simple et bon

Was in for food last week and the next day I started having stomach pains i found out the day I went in ths staff didn't even wash their hands when they were coming out of the bathroom. They clearly seen me looking and then they proceeded to go back to work and start cooking. Will never be back again

Slow service,takeaway orders are always wrong,The chicken must be from pygmy chickens as there so small,and Greasy,would not recommended,to anyone

Did not get all my order right very disappointed won't be back

Was down for the day the food was cooked perfect,don't know why Belfast kFC arnt like this..

We had lunch here while on a short break in Co Down and we were very impressed with both the food and the staff. I had quiche, chips and coleslaw and it was delicious. My husband had chicken gougeons and chips and really enjoyed them. The lemon meringue pie was yummy and it is rare to get good quality green tea in a restaurant. It was the staff, especially the manager who made the experience so pleasant for us. She was so friendly and helpful, and even though they were so busy she took time to speak to us and made us feel welcome. We went back the following day and we were not disappointed. Again we enjoyed the food, and the manager and the girls were pleasant and helpful. We had a table overlooking the sea this time which was nice. We look forward to going back again next time we are in Newcastle, and we would definitely recommend this place to eat in. We give staff and food top marks.

Good service, food was hot and freshly made.

While service was friendly today the food was really bad the chicken was so dried out it was practically inedible and didn't taste like the normal KFC flavour even the child complained how bad it was I'd avoid this branch

Food was burnt and black.Disgusting.We had the fry me and my husband today.never will be back. The staff were not friendly

Absolutely shocking. As a family at Christmas we got four litre tubs, to say they weren’t full is an understatement but we let it go as it’s a busy time of year. I was in tonight to get 1 litre tub at £8.25 and to say it’s just over half full. It’s a joke. I asked the server to fill the tub full as I am paying for a full tub, the server gave me a dirty look and put the lid on. That is just rude, no customer service. I have been served by this young lady before and she shouldn’t be working with the public.

Great chicken as always and really wonderful service.

I've come in here plenty times and 6/10 times they get my order wrong, or forget something and 10/10 times Calvin did it

charged twice for three separate transactions!! disgraceful.

KFC is extremely expensive now. I won't be back for a while. I'd rather go to the Dundrum Inn for a chicken stack, a lot more chicken and not that much dearer.

I had promised an English friend the best ice cream in Ireland so we drove to Mauds today 7th Dec about 2pm. The weather was atrocious and we were looking forward to a nice coffee and ice cream. We entered the shop and in front of us were two rows of empty ice cream containers apart from two containers of indescribable unappealing mush, ok, it’s winter, I didn’t expect every flavour to be displayed. We chatted and waited at the “Please wait here to be seated” sign and waited, and waited, and waited while 2 employees were chatting and making coffee and another employee was chatting to them. Now, I understand if they had been run off their feet but there were only about an dozen people there and after 3 minutes of waiting, standing trying to at least catch someone’s eye we decided we would take our business elsewhere. Why give money to people who can’t be bothered to even look at you? All in all I was disgusted and very embarrassed by my experience today and certainly will not be through the doors again.

Husband and I went in today and ordered two sourdough bread cheese/ bacon sandwiches. They were amazing and we really enjoyed the beautiful view as we ate. The young waitress who served us was absolutely brilliant. She really went the extra mile to make us feel welcome. Would absolutely return

Great service lady was very nice order was fast and tasted great well done KFC

I went in to mauds this morning to get a scone to take out , the member of staff was very friendly and helpful and asked if if I needed butter jam or a tea she was so helpful and pleasant everytime I go here the staff can not do enough for me thank you all

Such a bad experience, ordered coffees, pancake, grenola and breakfast sandwich. After waiting a long time the pancakes came out and all seemed good, that's when all things changed. 1st of all the coffees came 10 minutes later. 2 should have been caramel latte but they was no caramel. We had to take them back and wait for service. I asked a waitress if she could put in some caramel she said she did not know what to do and would need to ask someone. The lady in charge came and instead of adding caramel she searched for the receipt to check we had paid the extra, she kept saying something about cinnamon and it was not till I get back to the table with cold lattes that I realised they had been put through the till wrong and now had cinnamon and caramel syrup. They should have been replaced how can a manager run a business like this?? Finally the rest of the breakfast came out, I should have had a sausage egg and bacon in the sandwich. All I got was sausage and miserly bit of bacon and no egg. It had to go back to the kitchen. There was no apology, it was like this is how the Place normally operates. I don't even understand why the grenola did not come out with the pancakes. The place really is a joke!

Drecksladen. Nur eine Toilette.

Wife and I ordered breakfast .waited 20 mins , 2other tables who came in after got served just b4 us. Staff all over the place . Had the same experience earlier in year. Thought it might hav got better. It worse. Won’t b back

The bucket of chicken was overcooked and a bit dry....portion of popcorn chicken was£4 something ..and not worth it

Very poor. Food was cold and seating area was dirty.

A fave when we visit the town. Straight in, met by a lovely staff member who offered us two tables , with a view to getting one big one as soon as it freed up , which was great. Ordered just coffees and drinks today. Short wait for drinks however it was very very busy with a long queue waiting on tables before we left. Prices reasonable.

If I could give zero I would, order completely wrong, food cold. Awful place avoid at all costs.

Food was fresh and tasty, Manager was on duty and called out to check on us, she was very friendly. Monica and stsff were making us feel very welcome

Terrible. Bathroom was disgusting. No toilet roll. When I asked staff for some the guy just walked away. No word of if he was going to get some or if he was going to hand it to me to do myself. Chips have the skin on them, not like they used to be. Everything was so expensive too. £1.79 or so for a bottle of water. Won't be back

Ordered 2 panini's and pancakes with bacon. Pancakes out pretty quick. My daughter (who is not a fast eater) had completely finished her food prob by 5-10 mins and We finally got ours ( and I did ask for an update). Now I know why you pay upfront! Very disorganised and slow, won't be rushing back!

As good as any KFC Staff was efficient and food is as you would expect

Service was abominable from start to finish. One ice cream served was inedible. Appalling experience. Will never return

Good service and very good food 😊😊😊

Arrived mid afternoon . Was quite busy but didn't have to wait long to be shown to a table. Ordered at the till only to be told they had run out of vanilla ice-cream. I should have left at this stage. Ordered 3 ice creams. After about 20 minutes I asked a waitress whatvwas taking them so long. She disappeared and came back saying that they were being made right now. 10 minutes later still no icecreams so asked again. Was assured that they were being made. 10 minutes later I was about to leave and ask for a refund when they arrived. Ice-cream was tasty but they got the order completely wrong. Service was terrible Toilets were disgusting. Floor qwt and sticky with no toilet roll and only one toilet for whole cafe. I will not be back!!!

Why has the recipe changed?;the chicken is horrible the chips are worse and the staff have no idea how to deal with customers. The colonel would be turning in his grave at this mess

Passed the kitchen on my way to the bathroom, absolutely disgusting, no excuse for it on such a busy day, plates and cutlery lined up on the floor, looks like it hasn't had a deep clean in months, fire doors held open by a rock, raw meat sitting out on counters in front of house. A very rude woman who appears to be a manager talking down to young staff members, pressuring them into extra shifts, shouting at them over tables needing cleaned, staff seem stressed and how could they not be with such a rude manager? Avoid at all costs!!!😡😡😡

Slow service although it's clean and food is good

Food was not good. They had no coke no mayo and wasn't cleaned very well. Lots on the floor and untidy tables also rubbish bags sitting

What a wonderful experience we had in Mauds yesterday! The food was excellent, the service very quick and the staff were amazing. Although they were very busy they managed to seat us as a group of 10 and when they realised we were staying in Newcastle for my dads 90th birthday, they brought him a slice of cake with a candle and all stood round and sang happy birthday to him which really made his day. I don't know when we have ever experienced such generosity and kindness while eating out. Such a great experience so good that we went back today for lunch.. a different set of staff but again went to no end of bother to find us a table and were so friendly and personable. Thanks everyone who works there and we will certainly be back next time we are visiting Newcastle.

Food here was very fresh, good, tasty. The service was good. Not many in but still good atmosphere. Would gp in again .

The best KFC in Northern Ireland.

Usual KFC food so no complaints there. Friendly counter staff, but honestly the place is a mess. Twice I've been in so far and both times the floors and tables have been absolutely disgusting. Thank heavens I carry wet wipes with me. I don't think I'll be back again.

What a fantastic find when we went to Cafe Maud, in Newcastle. The cappuccino was the BEST I have ever tasted. So delicious, I had another! As well as their wonderful pancakes, with bacon and maple syrup, plus my husband had scrambled eggs on sourdough toast. Food was ace! Service excellent. Highly recommend. We will definitely be going again and again!

Just food... They forgot our fries.. But not big problem 🍟

We ordered supercharger sause and they didnt give us it this happens for the 3rd time when they didnt give us sauses money lose

We arrived this morning and a group of 6-8 cyclists ordered in front of it … we were only looking 2 Americano coffees and 2 sausages for our 2 year old son …. We were told the kitchen was backed up and there would be a 20-30 wait for our order …. When I questioned the wait for 2 sausages I got told they were very busy … 6-8 single orders should not be considered very busy when many other establishments in Newcastle are much larger and have less staff ‘floating about’ …. We are locals and rarely go here because of how slow the service is …. We decided this morning to give it another try after quite a few years but unfortunately the outcome was the same …. I don’t believe any 2 year old could wait that long for 2 sausages! Many other eating establishments in Newcastle for breakfast

The best KFC in Northern Ireland imo. The food is always well cooked, the staff are very friendly and the building is very clean. Obviously during peak times, bank holidays, summer holidays etc it's very busy but they maintain the same standard year round.

Visited Mauds in Newcastle for quick lunch. You are told to grab a menu as u go through the door and find your own table. There is construction built outside the cafe, so you look through this when viewing the sea. We decided on a club pinini which was served with chips. This is usually large, so we bought one to share. The order is put in at the counter. A short time later, our pinini arrived. What a disappointment. It looked miserable. It looked like ciabata was used. In side there was a small piece of chicken, a small piece of streaky bacon ( in my husbands), some wilted lettuce and tomato. Also on the plate were a few chips and few leaves lettuce with ? Balsamic on them. It was v dry, but with some sauce, it was edible. Hubby had lemon merengue pie. The slice was v small for the price. He said it was nice. The staff were friendly and plentiful. We were disappointed with our meal and will be trying somewhere different next time we r in Newcastle.

Arrived for Drinks and treats and placed what we thought would be a reasonably easy order on aa quiet weekday morning. Ordered 4 hot drinks, 4 traybake/apple pies and 2 ice creams. One hot drink arrived within 30 secs, then 5 minutes later 3 more and one of the traybakes. After a 15 minute wait all of the drinks had arrived, been consumed as getting cold, but no sign of the apple pie or icecreams. The manager then went searching for the receipt for our table as if to double check that we had actually ordered what we were waiting for which made us feel like we were guilty of something. During the 25 minutes we had waited before the apple pie arrived, the manager/owner, spent her time pushing people through the till as quickly as possibly, getting the money off them and then trying to move to the next customer, no interest in people getting what they had paid for. Staff were like headless chickens, making drinks then shuffling though receipts to see who they had made them for. The food and coffee is actually quite good, which i would think could be the hardest part to get right, however the art of putting a traybake on a plate and getting it to the customer seems to be something that Mauds cant deliver.

Nice little snack..Good value for money.

Good place for lunch, easy to locate.

Clean and tidy, fast service, typical KFC.

Very clean and organised. Great staff. 👍

On arrival you have to take a menu to your table and then come back up to the till with your order. So service was a bit chaotic as it wasn’t clear if people were paying, ordering or just looking at the cakes. The service was disorganised and lacked leadership. We were served by the manager who was disinterested throughout. The other staff were helpful. We were given two dirty glasses by the disinterested manager and later given milk with things floating in it. We had a lovely view out to the sea but windows in need of a good clean. Food was ok. This cafe has real potential but clearly isn’t meeting its potential sadly.

Nothing interesting & paying too much for small meal

The food was good but it was way too expensive it cost £6 for just a burger, when you can get a large Big Mac meal at McDonalds for the same price.

Where to start? 10 minutes to order 37 minutes to wait on three waffles and small sized mixim.By the time these arrived my tea had formed icicles and my patience hit sub zero! Poor show

Extremely dirty sit in area and greasy food, not impressed at all.

Despite sitting 2mtrs from the counter, I could not hear my order being called, staff muttering towards the floor. Even when I produced my ticket, mumbling incoherently. Whether it was mine or not, tasted good, fast, clean, plentiful.

Had a really nice lunch here with a friend. The place was really busy but staff were still super friendly and the food was delicious. We'll definitely be back

It was overcrowded with school kids. Service was poor and coffee was cold. Tables needed a good clean and some seats need to be repaired. Staff like to talk to each other. Won't be back

Where to start, What a horror show Walked in and waited at the 'please wait to be seated' and was greeted by a tall man who seated us, told us the table number and to order at the counter- this was the only good thing...

Called in last night after 8pm found the place quite grubby and staff unfriendly toilet was absolutely disgusting definitely feel this place has went downhill from last visit over a year ago

This is a great place to visit if you dont mind waiting and are not limited by time. The food is delicious and presented beautifully. My wife and l choose to visit here regularly. The owner is lovely

Visited today and as soon as we were seated (which was not quickly) we said to each other...hang on, were we not here years ago and swore never again? So, we came through the door where a sign said 'please wait to be seated' so...

Place was empty, didn't have to wait long. Food was OK. Tables had been cleared but food on the floor in areas. Wrap we purchased was a disappointment just chicken I a wrap................. :/ :/

Lovely clean food joint. Food was nice, hot and tasty, we will definitely be back.

They need to be upping their game ! 5 ppl where waiting for at least 30 mins on a table in front of me . The older staff member with the blond hair just ignored them and wouldn't clean the table for them and kept...

They actually have chicken fillets in stock unlike many kfcs in Belfast lol. Very friendly staff too.

I would just like to say how amazing the customer service was at Newcastle from the cashier Calvin that took our order, he is a credit to your establishment.

Was here recently for a coffee and ice cream, waited almost an hour. Nobody cares too busy, there's much much better in town

Terrible just all terrible, staff useless tables all dirty, staff standing around back counter talking not helping anyone, meals all missing stuff no apologies, food terrible 2nd time eating here never ever again in any KFC based on here.

I visited here with friends yesterday, just for coffee and traybakes. One friend ordered a sundae and it came down first. We then had to wait 10 minutes for one coffee to come down and the traybakes never appeared. After a further 10 minutes of...

I love this cafe. Beautiful view. Lovely food and super friendly staff who can’t do enough to help. I never pass it by if visiting Newcastle

Don't know who was doing previous reviews ,but definitely not what I have experienced over many visits, while it can be busy ,because the food is excellent ,the staff and managers are always attentive to our needs .the food is home made and that maybe...

Chaos, poor poor service and huge wait for simple sandwiches. Was half empty , staff running around moaning about being busy and doing nothing . Lots of people left and asked for money back . Worst I have seen .

Very disappointed with this establishment. My friend and I ordered the traditional fry and club sandwich. The bacon was like tissue paper not proper back bacon. The club sandwich should be investigated under the trade descriptions act! It came out as a pannini not the...

Called in today for coffee. Sign said wait to be seated. Seven people in front of us and plenty of empty tables but no member of staff came forward. After some 10 minutes we seated ourselves as an elderly member of staff informed us she...

Called in on the 26/8/2022 . When entering there is a sign to say wait to be seated waited and waited no one came to us.. when we got a table by ourselves staff weren’t very pleasant.. we placed our order paid for it. Sat...

Très bien comme tous les KFC. Personnels accueillant s

Very good, plenty of choice for younger ones. Recommend for families. Clean bright and cheerful. Awesome choice of ice creams not to mention waffles and crepes.

I went in twice on this day first time around 2.30 to use facilities as I went in with my daughter I was shouted at over other dining customers that service was closed but I could use facilities second time I went in I was...

Went here today and what a waste of time. Made to stand for 5 minutes to be seated (all right for an able bodied person but my wife has difficulty standing) even with about 6 tables free and 20+ chair's . When I asked was...

Best crepe I have ever had. I had the kinder bueno crepe with choccy bear ice cream and it was amazing. The staff were very friendly and attentive and couldn't do enough for us. The cafe was very busy which I think speaks volumes ....

I used to come to Mauds alot .as I live in Newcastle. Hadn't been here since before Covid. What had happened to the service Patricia .9 am in the morning.walk in..totally ignored..then when I managed to order a coffee..waited over 10 mins.. 5 other customers...

Visited here recenty for an early snack around mid day. When we arrived there was a short queue waiting to be seated but when I was on my way to the restroom I could see at least 6 tables already cleaned but no one had...

Slow service, chaotic at times, staff under pressure, stressed out. Food excellent. If you're willing to wait, it's worth it.

Poor....chicken burger was raw so if you are going to dine in here,PLEASE make sure its cooked all the way through