Butterwick Bakery, Oakham, Rutland. in Rutland

Came in around 3 o’clock, asked the girl behind the bar if it was okay to sit and have a drink. She said yes and sit anywhere just not where the tables are set( which is fine) 5 mins later my partner said he would need some food, maybe bar snacks or lunch. I went back to the girl behind the till and asked if it was okay to have some food, I saw there was some sandwiches on the lunch menu. She said no, we’re not serving any food anymore. I was a bit confused as it was only 3 and I’d just heard someone order from the “lunch menu” in the same area as us. There was tables laid and no one on them, so I could see that it was mostly empty just incase she was saying no because she was busy? I tried to ask her if we could have some bar snacks, or some bread, but she spoke over me and in such a patronising way. I’ve worked in hospitality and in retail and I know customers can be hard work so I always try to be extra kind and respectful to staff. I left feeling disappointed. We went elsewhere in the end.

One main meal forgotten and then not delivered. Mistake made on burger, also not rectified. Gutted as spent a lot there but clearly customer complaints are not listened to. Basically ripped off. Disgrace.

Great place for a catch up and brunch with a friend.

Standard Macs with a drive through. Good service.

Five friends and four guide dogs enjoy there night out. It is so nice to be welcome into a restaurant that doesn’t make you feel a Burden because of the dogs and sit you hidden away. Made to feel welcome by all the restaurant staff that look after us. Meal and evening excellent