Butterfly's Tea Room in Conwy

Friendly people , proper good grub at a reasonable price , been a few times and always good . No idea where people get the poor service and unfriendly people from they are fab !

We have visited the butterfly tea rooms two times as a family whilst staying in Towyn over the week and it was delicious on both occasions. We visited for breakfast and for lunch. We had a warm welcome from the staff and the food was delivered quickly and was excellent. Recommended.

The food was pretty ordinary and the portions small but the prices did not reflect this and were quite extortionate. I won't be going back in a hurry.

Staff are so so miserable. They also push you to place your order as soon as you sit down and stand by the table to wait. So awkward. The prices are ridiculously expensive. Not worth a visit at all.

Went there Saturday morning for a bacon and egg on toast....was shocked wen the ladies asked for £4.65...she didn't even cut the sandwich and the food was mediocre..stay away unless u got more money than sense.

I went to this place a couple of times when it was called Miss Owens' Cafe and on both occasions I left feeling very satisfied. I went today with a few family members and sadly, under a new name with different staff, it wasn't as good as before. Firstly, most of us wanted a full breakfast but were told this ended at midday (when we got there). I watched other diners finishing theirs as we waited to be served so I thought it was a bit harsh. Nevertheless we ordered alternatives. My brother ordered the curry and was offered rice or chips and when he asked for half and half the waitress said he'd have to choose one and order a portion of the other due to "portion control" which sounds like they're heating up a ready meal. The food we ate was satisfactory. Sadly that's all that can be said for the service. It all seemed a bit rushed and without basic manners. The cafe was busy but that shouldn't be a reason to extend customers some polite curtosy. Looks like I'll be going back to Liffys Bistro in Rhyl

My friend and I went for afternoon tea today. It was beautifully presented and absolutely delicious. It’s beautifully decorated and spotlessly clean. The service was warm and friendly. Nothing is too much trouble. Amazing value for money and I would highly recommend it. A gem of a tea room.

Just back from lunch at the butterfly tearooms,it was a most delightful lunch,the place is very clean good service,food was delicious,at reasonable price good choice on menu I had the cheese omelette with salad which was very filling would certainly recommend this place 5* rating will certainly go backagain.

Lovely quality well priced breakfast. Staff are so obliging and professional. Good size portions , served fresh and hot. Well worth a visit. You will definitely return 😊😊. Good menu choices, affordable prices all around. Spotless clean, well distanced and very relaxing

This was a very nice place, food was very good and service equally good too. I would go again reasonable prices.

Have visited several times for breakfast , lunch and snacks and have never been disappointed. A garden centre in the same grounds to visit if you like them.

Home cooking at its best, tea & cakes, soup and a sandwich or light lunches, good choice, value and freshly made.

Been here a few times, meal always very nice. Lovely and clean with nice decor. And nice to wander around the garden centre after lunch

Visited Butterfly tea rooms in Towyn twice last weekend for our family breakfast. Food and service both very good. Very friendly staff nothing too much trouble for them. Lovely atmosphere. Made us very welcome, thank you to Hetty and the other ladies.

Been a couple of times now. Always had good service, food is very good, lots of variety to suit all tastes. Cakes look amazing.

6 of us had different meals , all were just average . The worst was the fish and chips , the fish was grey !..waitress was very helpful and the venue was good ...just need to make better meals .

Me and my family went for Sunday lunch here, it was delicious proper home cooked food gravy yummy service was excellent nothing to much trouble thank you all

Lovely food, good range of meals on the menu. Staff were very polite and friendly. I will definitely re-visit. Overall fab experience.

My Husband and I called for lunch to this cafe on Tuesday 9th July 19,we have been here a few times before, but on this occasion my lunch was awful.My Husband chose cheese and ham omellete and chips and was fine, I chose fish chips and garden peas at a cost of £8.35.I asked what the fish was and was told it was cod, The fish was a frozen fish, which is fine but the batter was rock hard. When I cut into the batter there was hardly any fish inside and the colour was grey, no way was it cod.There was no taste to it at all, I only ate the little bit of fish from the inside and left the batter as it was too hard.When asked was everything ok, I advised it was not and that the fish was awful and explained the above, the Lady said they had had other complaints about this fishand she would tell the Manager.For this price it should be a proper piece of cod not a hard really cheap brick with a grey sliver of fish inside.On this occasion I would not recommend this meal. The staff were efficient and friendly.

Visit here a few times when in North Wales. Lovely friendly staff and the food is great. Will always visit and now have recommended to family and they visit too

I really disappointed with the quality of the food bad how it was presented, the cheese was sliced and not even grated and the salad wasn’t worth putting on the plate. They couldn’t manage to make a proper sandwich, as bread was missing and the tomato’s were cut like door stops. Trade descriptions should definitely look into the menu, as it describes their chips as being served by the bowl at £3.25, but ours arrived in a cup that you were serve tea in. I definitely wouldn’t be going back and would recommend no else foes either, as you would be wasting your money. Wish I told them before leaving and paying my bill.

Had a lovely cream tea here and lovely coffee a real lick your plate job,really clean place and all staff really helpful

We have visited here several times over the past few weeks and really like the place.The seating area is nice and clean and nicely decorated.The toilets are nicely tiled and clean.We have sampled food and drink and found it to be fairly priced and good quality and to top it all the staff are really friendly.

Lovely clean place to eat. They now have 2 places in north Wales. Really lovely coffee and food delicious. 1 is situated on owens caravan park in a picturesque setting over looking the well maintained caravan park. Staff friendly and welcoming

Excellent lunch with Daughter n with for my 60th, even had lactose free milk and gluten free desserts

Arrived at the cafe, prices on menu quite on the high side for the quality. Ordered egg sandwich, dry bread, not even an egg worth in it at all couldn't taste any seasoning horrible with a tiny amount of prawn cocktail crisps on the plate bink you would miss it random flavour too, the salad was okay the coleslaw was cheap and nasty. Ordered a children's meal fish and chips to be told they were fish fingers this should be printed on the menu again cheap and nasty. Wouldn't eat there again frustrated at places that charge full amounts for cheap food.

The best bacon bap, proper bacon & bakery bread (not a supermarket bap). Pot of tea for two & sorted!

great prices and quality food. Had a simple soup and sandwich but it was home made and delicious. The staff were really friendly and I will definitely call by again

Let me start by saying what we ate tasted brilliant. We ordered 2 omelettes without chips, 1 with an extra topping & 1 had a topping missing. Also a tea & a latte. Food was hot & quick BUT was £19.88 !!! There was no allowance for asking for the chips to be withheld or that a topping was missing. Given the surroundings this price is over the top.

Visited here on Thursday, 13 September 2018 with a party of three people.

Came here as Jacksons Garden Centre was full.

Called in whilst visiting Garden Centre, my friend and I ordered egg on toast - card menu said "2 EGGS ON TOAST" - I ordered poached eggs on Brown whilst my friend ordered fried eggs on white. My order came and looked fine, my friend's came after a minute or so but only had one egg on the toast. I queried this with the waitress and she said it only stated "EGG ON TOAST" on the menu. I asked if we could see the menu card again which she brought over but kept her thumb on the figure "2". I asked her if she would move her thumb away which she reluctantly did, when I pointed out that it clearly said "2 Eggs" she said that she didn't know who had written that on. I pointed out that my order had been brought with 2 Eggs so clearly a mistake had been made. This is when she indignantly said that if we wanted another egg she would bring one. Obviously we requested the other egg which we were paying for. She had no sooner gone back into the kitchen than she was back with the missing egg on a small plate - either the "missing" egg had been purposely left in the kitchen or the fried eggs are pre-cooked and kept warm. There was no apology or explanation. Unfortunately the owner who we have seen when we have been in at other times was not around otherwise I would have brought the matter up with her. Shame if standards are beginning to slip.

A delightful little tea shop, serving very nice snacks and meals. Gets very busy, but you can book ahead. Have been several times, and always enjoy the meals.

excellent food and snacks,been there a few times when going to the garden centre,will visit again..staff are really friendly and the service was quick

Called in this morning for breakfast Served by very pleasant staff Breakfast was lovely. Served quick and hot. Would recommend everyone to try this place for breakfast or lunch. Cakes look amazing too xxx. Thank you xxxx

Called in for a quick lunch after visiting garden centre. Very pleasant café with friendly staff, excellent light lunch. Plan to try the afternoon tea at a later date, looks really good.

I’ve just called in with my two boys (4yr & 1yr) and we were made welcome from the moment we arrived. Nothing was too much trouble and the boys were made to feel really special. Diolch diolch diolch.

Went here Wednesday morning as I wanted a full breakfast. I was gutted to find nothing such like on the menu so thought I would ask if they would cook me one anyway. Well turns out the breakfast menu was not on the table but am I glad I asked. I had a wonderful what seemed like fat free brilliant breakfast that kept me going the whole day. Great value for money and the service was second to none! So glad I asked.

The layout was pleasant and we ate in the conservatory part. The staff were efficient and courteous and our lunches which were reasonably priced were served nice and hot.

We popped in for a coffee after visiting the garden centre, but after looking at the menus we were tempted to have a sausage bap. They had a good menu and there was a selection of tasty cakes on offer too. I liked the idea that they serve your food on china plates. I had a latte so I didn’t have a china cup. I know it doesn’t make the food taste any different but it is a lovely way of presenting it. Looked very clean and staff were friendly.

Great place if u want to eat basic food easy and simple,great service amazing puddings ,quick hot and nice food

Visit here often for the varied menu,the cakes are to die for and snacks always freshly prepared,good service too.

Myself & my daughter visited the Tea Room..very expensive & over priced...i will be giving it a wide-berth.. i am by know means mean but the prices ridiculous

1st time visit loved the atmosphere nice friendly staff tastefully decorated throughout full English breakfast delivered promptly and was full of quality ingredients cappuccino best we've had amazing were so glad we discovered the butterfly tea rooms an would recommend to anyone

Visited with my husband and my 1 year old daughter on recommendation from a friend. The tea room looks cute and quaint, loved all the different cakes on offer however we just had lunch. I had omelette, my husband had fish and chips which was pleasant however for us the batter was too thick and fish over cooked. My daughter had a child's meal, which come on a character plate and with child's cutlery which is a bonus. We usually take our own for her but this was attention to detail we really appreciated. She had ice cream afterwards which came in a novel pot with ice cream cone shaped scoop. Generally the food was ok, and the girls serving were nice, but it was the child friendliness that will see us return :)

I visited Butterfly's Tea today. I feel the business is most dysfunctional. I ordered a ham sandwich a packet of crisp and a cup of tea. Not a Hughes order. The girls serving constantly having to ask what the take out price is even to the point of a packet of crisp. I feel that it is embarrassing for the staff not to know the prices of the Items on sale. Surely it not difficult to print a price list. Then I was abruptly told that I can't pay by card as orders have to be over £10 no notice anywhere to tell you this. Thankfully I had enough cash to pay. Then other people came in and I feel they where abruptly told we are no longer serving food. If this was my business, I wouldn't be turning people away. And certainly not in an abrupt manner. Is it so hard to make your customers feel welcome? At the end of the they pay your wages. Never go there again.

Lovely proper food! Gammon steak is delicious and the cakes..... well! Save a little room for one of those. They even have a selection of Gluten free cakes so all good.

The Butterfy Tea Rooms are well laid out. We sat in the conservatory. The food was delicious. We would definitely go there again. Nice relaxed armosphere and when youve finished your meal you can stroll round Garden World righr next door. We are looking forward to going back soon.

Situated next to garden center. Varied menu. A few hot meal selection. Cosy Atmosphere. Friendly staff. Love that they use China cups and saucers. They also do Sunday roast but haven't tried it yet. We go there regularly.

Good place to stop if you are in need of food or drink whilst in Kinmel Bay area.Comfortable surroundings & pleasant staff.

tried the jacket potato with cheese was lovely staff were really friendly and efficient had lunch then a trip around the garden centre

been here quite a lot over the summer, staff are always pleasant, food is always piping hot and delicious, omelettes are superb , cant vouch for the cakes , I don't really eat them but they do look good.the place is always busy, which is a good sign, I will continue to visit

The place is very nice and clean. The staff are very nice. The food is very good and the place is central for other places. I found the prices a bit to high. It is a very pleasant place.

Called in for lunch before visiting the Garden Centre. This place is bigger than it seems so plenty of seating. A bit cramped though near the ordering counter. We had the lasagna which was served with tasty garlic bread. Very nice. Tea was served with china cups, a nice touch. Home made cakes eaten - caramel toffee sponge - really large portion but we managed them!

Nice food. The portion size of the fish and chips was on the small size for the price paid £8 !! So a little let down really because my friend was still hungry after eating.

Very clean and well laid out. Good selection of food and hot drinks, which were well prepared and served in an appetising way.The staff were very polite and helpful, and the charges were very reasonable.As this Tea Room is attached to a garden centre, it can be part of a very pleasant few hours on a warm sunny day.It is open for snacks only until 4:00 pm, but fuller hot meals are available earlier for those who want a cooked lunch.

Popped in a couple of times lately and we enjoyed the fruit scone with jam and cream served by pleasant young girl-nice pot of tea with China cups

We visited Butterfly's for breakfast after a trek around the garden center next door. I asked for a small milky coffee, from the miserable woman serving, with my extortionately priced poached egg on toast (£4.25 and only one piece of toast.) What I received was a large latte that was so incredibly hot I couldn't drink it. My husband had a sausage and bacon bap which he enjoyed but it again it was overpriced. We were asked to move tables as we had sat at the one which was laid out for lunch - which most of them were. During our breakfast the patio doors were opened which, although it was a hot day, made it too cold to stay inside so my husband finished both our coffees outside. Not a particularly pleasant experience.

Popped in to kill some time and will definitely be revisitingLovely girl Olivia served me and was a delightWould highly recommend

Always an uplifting pleasure when we have our visits. Lovely food, lovely happy staff with a great sense of humour. Keep it up.

I have been several times to the Butterfly's - it is a fist class Tea Room. Excellent cakes, good food and great service.

Went for lunch with friends on the 19th. We were all agreement that the food was great the lady serving us was very nice, which was a good thing because the lady on the desk would have turned the milk sour with her miserable face, as would the lady with red hair. Thank goodness we were not served by them.

A choice of sitting areas inside or in the conservatory entry area-I chose the conservatory,which was very relaxing & comfy.A good choice of menu for a cafe.Order from the counter.Service was really good & the toastie with side salad plus a latte was very nice.They also do Sunday roast lunches.The only downer is the kitchen closes at 3pm (which I thought was rather early)with last orders for afternoon teas being 3-45pm.Enjoyable though,certainly visit again.

went for afternoon tea a couple of weeks ago with the family what a disappointment,,and for what we paid it was disgraceful. it was a slap/dash tea in my opinion nothing dainty about although we did have china cups!!!!The sandwiches were cut in strips made with thick slice bread fillings not good and the scones had cherries in them which we didn't like and the cream for the scones was not proper fresh cream.so we decided to have a couple of cakes from the counter and they were extra on the bill,so all in all it was very dissapoining,,,lot's of nicer places in the area to have a proper AFTERNOON TEA.

Went here with a friend who had been here before. We decided on fish and chips. The batter on my fish was very hard could hardly cut into it. My friend swapped with me as hers was a little less like concrete. The fish inside was tasteless. We were disappointed- my friend had sandwiches on her last visit and said they were delicious which is the reason we went. The staff were friendly. Just a shame about the fish.

Having found the garden centre we were looking for following an advert in the local journal my wife and i came across this little coffee house. Unfortunately it was not featured in the garden centre advert, so we had no idea what to expect. As we had arranged for a meal elsewhere we just had a coffee and biscuits. The food counter was full of mouth watering cakes etc. The coffee was excellent and very hot. Plates of food passing our table made us feel very hungry. We will certainly return to this little gem for more than a coffee next time.

Took my grand children for lunch there, the food was excellent as was the service and there was loads of free parking.

Called in the tea rooms this morning for coffees and found the staff to be excellent/1st class service very friendly and quick to service See you again soon

If you own a cafe near a main road then I should imagine that people stopping to ask to use the toilet is a pain and I understand that proprietors have to maintain policies in that regards.However, my wife and I were returning from a short break and my 2 year old daughter was caught short. We spotted the cafe and my wife went in to ask if she could use the bathroom.She was asked if she would be eating and when she said we weren't she said 'well, no then' and that was it, no politeness, manners or suggestions. As I said, I actually understand the policy but I don't understand the rudeness and lack of manners or courtesy. We travel this way regularly and definitely won't be eating there in the future. In fact, if this was the last cafe on earth, I'd prefer to starve.

I had lunch with my daughter today for Mother's Day. We sat in the sunny conservatory and thoroughly enjoyed our meals. Staff are friendly and welcoming and there was nothing left on our plates which says it all - delicious. We had the plain omlette with chips followed by Eaton Mess. Very Happy Customers :-) Afterwards, we walked the short distance to North Wales Garden World for a leisurely look around.

Quirky but quaint little cafe by the garden centre in Kinmel Bay. Nice conservatory seating area. Friendly and uniformed staff who were quick to order and serve us. All looked clean and tidy. Menu prices varied in that a bacon bap £3.50 and a jacket potato £6.50???? Garden centre opposite was like a huge department store with so much to see and lots of bargain gifts. Well worth a visit after the cafe.

I have recently booked two luxury afternoon teas for groups of ladies.The first visit on 28th November was excellent. Staff pleasant . Today 19th December a different matter . On arrival I apologised and said it would be only 5 instead of 7 of us as the other two had just let me know earlier that they were unwell. Nothing was said by the staff. We had our tea , went to pay the £50 bill and left a tip of £5 then to be told that we would have to pay a percentage towards the 2 who had not attended as they'd had to buy the food in- a strange thing to say. I was shocked What happened to pleasant staff who were there on the 28th. Having eaten out in many places in the U.K., never have I been charged if a member of a party hasn't attended. Having attended these tearoom several times this year I certainly will not be attending again.

Always a lovely meal, friendly service. Christmas time is special. You have to walk round butterfly world which is transformed for Christmas . Tea and scones or cake is a must at the tea rooms

I visited the tea room recently with my family. The service was A Grade and the food was delicious. I would highly recommend!!! Good disabled access, lots of choice and the staff are delightful.

I recently visited butterfly's tea room with my husband. We were greeted by very friendly staff who were happy to help. I was amazed by the wide range of food and delicious cakes. My husband has a gluten intolerance and was pleasantly surprised by the variety of gluten free cakes to which he said were the best around. We will definitely be visiting again! We cannot fault it.

This is one of my favourite places to visit! Has the most delicious food and lovely staff! Afternoon tea is the best around! Would highly recommend

Having been to the tea rooms in the past and being close to home, we took my disabled husband to the tearooms about 3.15pm. We only wanted tea and cake so that was fine. First problem - ramp has an adverse camber so is difficult to wheel a wheelchair up, then there is a one inch'double-glazing' lip at the door. My husband had to get out of the chair in order to access the conservatory. One of the assistants did suggest we sat outside which was 'wheelchair accessible'!Second the lady on the counter took our order and it came to the table - they had sent out the wrong ice cream sundae. They duly changed it for us and then asked us for an extra 25p as they had mischarged us as well! We couldn't believe we were paying for their error. When we asked to see the manager as we felt it was poor customer service to ask for extra, she as good as threw the change at me and said she did provide good customer service as she had changed the ice cream - it was not that we had changed our minds, they had brought out the wrong one.We questioned, on leaving, the disabled access again and she was adamant that no-one else had an issue and people came in in wheelchairs, even to the extent that she made it out it was our fault if we couldn't get in. I certainly wouldn't have wanted to get a wheelchair between the tables. Apparently, access isn't her problem, it's the problem of the garden centre owner!!The food is a bit pricey but generally good. The customer service leaves a lot to be desired and they certainly, as others have said, seem desperate to lock up and get home once it gets past 3.30pm.I would not venture back there at all, with or without my husband.

Not a bad selection of cake - prices for coffee and eats a little on the high side - if only the staff would smile a little more and even pretended they enjoyed working there. A more friendly attitude would go a long way.

As always standards are high. Staff friendly and polite. Food hot and good quality as always that's why we keep coming back. Love it love it.

My friend & I and her young grand daughter went to this tea room at about 3.50 today. We asked what was on offer and were told only cakes & scones and tea and coffee. We ordered 2 coffees and 2 scones and the little 1 had a fruit shoot. We sat down at approx. 4pm. When we sat down we saw a notice saying last orders were 3.45 but thought as we had been told what was available by lady at counter it was in order to sit down and eat. No sooner had we sat down than we were told in a very unfriendly way to hurry up as they needed to go home. Must say scone was really good and coffee very nice too. We left at approx. 4.20 when the door was locked behind us. We will not be returning although we are quite local. What do holiday makers think of this very rude person - not a good advert for our area??

Clean, tidy, lovely garden to sit in, prices and selection ok, I spent a relaxing hour with a friend over a pot of tea and a bacon bap. Lovely, out of town, great garden centre next door to. Ample off road parking.

Met my friend here for coffee and cake, and thought both were lovely. It's a handy place to meet, with having a car park. We found the staff to be pleasant and polite, and we both enjoyed sitting in the conservatory just watching people come and go. There is a nice relaxed atmosphere, so we weren't in any rush to leave!

Great to pop in for coffee & cake after visiting the garden centre or on the way home for shopping.Sunday lunch is worth trying!!

10 out of 10 been in butterfly tea rooms a few times food Allways lovely great customer service from staff and managers well worth the money for the quality

We travel from Manchester to visit a friend that was in the nearby hospital , our friend could come out so we decided to call to the tea rooms for cake and coffee , the time was 3.45pm , we were told we could only have a coffee as they closed at 4pm !!! We were gobsmacked to be refused cake !! On the website the time of closing is actually 4.30pm Will not be returning !!!

Went in with my family,to be told the kitchen was closed,however we had coffee and scones,found it to be very pricey,will not return

Popped in for lunch after wandering around the garden centre. It is obviously a very popular place as it was very busy and we had to wait a bit to get a table but it was worth the wait. Fair amount of choice on offer. I went for a mushroom omelette, chips & salad & Mum had ham, egg and chips. The ham on her plate looked delicious, thick-cut and pink but she said it didn't taste as good as it looked and was a bit dry and lacking in flavour. However, I was perfectly happy with my lunch. My only negative comment would be that this delightful little tearoom could do with some air-conditioning in the summer as it was quite hot and claustrophobic on a warm day.

Really disappointed! Took my mum for a bit of lunch, staff rather vague, no welcome.. Ordered a sandwich and was very underwhelmed! Poor quality bread, soggy on one edge, quarter of an unripe tomato and a tiny bit of coleslaw (not good quality) sandwich was returned as I was gobsmacked it was priced at £6.99 Wouldn't wish to return, felt very uncomfortable when speaking to the manager who rolled her eyes!! Much more pleasant places to eat in surrounding areas

Can't wait for Saturday. Best bacon baps around. !!!!! Fresh baps and best back bacon.!! Followed by a lovely cup of tea.xx

I live relatively close to the tea rooms and wanted to give it a try. Me and a couple of friends walked down there a few weeks ago. The food was great and the staff were very pleasant. I highly recommend going to the tea rooms. The menu had a wide variety of cold and hot food as well as beautifully laid out cake display. I had a piece of coffee and walnut cake which came with squirty cream, a strawberry and toffee sauce with a lovely sprinkling of icing sugar over the top! All round brilliant tea room and I will be visiting here again.

We have been to this cafe a few times and it is my go to when I need food relativity quickly as it is always delivered fast. Food is adequate and the cakes look amazing. Nice selection of soft drinks and menu options. I keep meaning to try the afternoon tea. service is fine and the selection of highchairs or pile of cushions to seat children comfortably is great.

My family and I go here often and wouldn't continue to do so if the standards weren't as good as they are. The staff are extremely friendly and very accommodating. The service is fast and efficient and the food is always great. Especially the specials, big fan of the cottage pie. There is a good menu selection hot and cold and a wide range of cakes. Highly recommended.

I went here with my mother as she fancied something light for lunch as we approached the tea room we were greeted lovely by staff members, we sat in the conservatory as it was a lovely sunny day I chose to have a cheese and ham toasties as did my mother they both came well presented and was delicious! Would totally recommend Butterfly's Tea Room to anybody wonderful customer service and delicious food what more could you ask for thank you to the staff for making us welcome will be returning.

My wife and I visited the Tea Room ths morning. My wife has mobility problems but the Conservatory is not very disablity friendly. Cramped and narrow door. Seats very low and not suitable for dining. Another lady could not get her wheelchair through the door without a struggle. The Bacon Baps we ordered were of very poor quality. Very cheap bacon. Hoever I noticed other customers food looked appetising and good quality. So it depends on what you order as to its quality. Having said that, the staff were excellent and very friendly. Service was fast and efficient. The experience was a bit of an enigma.

Visited this tea room today with my mum, just before 3pm. We walked in the conservatory and through to the main tea rooms and was greeted by a very rude woman (who must be some sort of manager as she was in her own clothes) behind the counter who shouted to us we had to sit in the conservatory as the main tea room was shut. Fine fair enough, could've been politer about it. We sat down, chose what food we wanted and went to the counter to pay. Where we were met with the same rude woman. We ordered a cheese sandwich and an egg mayonnaise sandwich. We were then told we couldn't order food as the kitchen closes at 3pm. (Bearing in mind the tea room is open until 4pm and we ordered for at 3.05pm). I said to my mum we would go somewhere else and then the woman behind the counter then shouted to someone in the kitchen and asked if they'd make a sandwich and they agreed. Okay so then moving on to the drinks, actually ended up arguing over a lemonade?! Which I was right about so maybe she should get her facts right? Then I asked if I couldPay by card and just got barked at and told to go to the garden centre! I had cash so it was fine but there was no need for the attitude. Absolute joke of customer service from start to finish. I will not be returning here and I will tell other people the same. Don't have opening times until 4pm if you shut the place down by 3pm! Don't be rude to younger customers either!

4 of us had lunch here yesterday. We've been several times before and have never been disappointed. The food is always home made and very tasty, the staff friendly and efficient and the service is fast. Average prices. Recommended.

stopped in here when our usual cafe closed ...and what a find :) lovely coffee and cake whilst sitting in a lovely conservatory xalso does sunday roast with a veggie option which is an added bonus xwill deffo revisit x

My husband and I are regular visitors to Butterfly's for coffee and scones or tea-cakes but today we treated ourselves to Sunday lunch and it was a real treat. My husband had the chicken and I had the nut roast. Butterly's are one of very few restaurants in this area who have grasped the fact that many vegetarians enjoy a roast lunch, rather than a pasta bake, on a Sunday! Our meals were served with four vegetables and delicious roast potatoes and I was offered veggie gravy.We both enjoyed our desserts and felt that we had received good value for our money.As usual the staff were friendly and welcoming and we left feeling very pleased with the whole experience.

We are regular visitors to Butterflies, and have been going for years. The staff are a joy to deal with a the premises are lovingly well kept, decorated and spotlessly clean.There is a fabulous choice of food from snacks to full meals, including daily specials. We use this a a place to enjoy a lunch together or when we have friends and family visiting.I would highly recommend this place to anybody wanting a really nice place to go for food, locally. I would also be the first to suggest the cream teas as excellent value for money, and very filling! Thank you to the owners and all the staff...

Always a pleasure. Great food and pleasant company. Well worth a visit. Clean and comfortable surroundings.