Butterflies Coffee Shop in Broadland

Food is lovely - cant fault it. The staff on the other hand are not. Have been in there when a couple of them are very nice & friendly but 1 in particular is extremely miserable & quite rude. Most of them look like they don't want to be there & really can't be bothered. Definitely puts me off going in there when these members of staff are working. Customer service training required!!!

Came into Butterflies at 2. 30pm today(5.3.25) knowing they closed at 3.30. I asked for a hot scone with a cup of tea. The scone wasn't heated up, it was taken away to be heated. They forgot it. My husband had to go& remind them about it. It was like warm. The staff were very busy cleaning tables & getting ready to close even though it wasn't even 3pm. We felt very uncomfortable & disapointed

A stop to pick up supplies at the camping shop was a pleasant surprise! Smiley faces, delicious sausage roll, fresh baked banana bread and battenburg. Even a blanket for chilly knees 😊

Ordered a cappuccino, a tea, cheese scone, and an apricot flapjack. The flapjack arrived at our table with a huge hair in it, and was going all the way through the flapjack it was actually stuck to the apricot jam inside the flapjack. I took this straight back to get it changed. The lady at the till was like, im so sorry about that. She then got me another piece. The lady with dark her was washing up and looked at me so rudely and in disgust. This is not the first time this has happened to me. We often come to the cafe as we visit my mums grave down the road. The manager Christine has had to remind staff before about this and kindly gave us a free lunch for the other times we had issues with our purchases. The hygiene is just not there from the staff. I would suggest recommending that the staff should be wearing hair nets when dealing and preparing food to prevent this from happening in the future.

Don't usually complain, would rather just put up and leave however today was particularly poor, had to return a piece of pie which was dry and had a odd taste, it was swapped but not so much as sorry just a "what do you want" and a "here you are". All the staff looked like everything was to much effort and we were intruding. A real shame as we use this group a lot but won't be coming back to this one in a hurry.

The servers are always friendly and helpful. Really lovely quality home-made cakes as opposed to factory stuff from the main coffee shops A nice outside area too. We can sit with your dog or just enjoy the sun.

Dirty trays and chips on plates. Ask for sausage and bacon to be lightly cooked sausage still to be pink in the middle. When it turned up it was cooked to death. Not a drop of moisture. Won't come again.

I usually don’t like to write bad reviews but this service was awful. The food took about 30 minutes to come even though we ordered only a sausage roll and a pasty. The sausage roll and pasty came at different times. When I paid I asked for my pasty to be heated up but they hadn’t done it. I then had to ask someone to heat it. I saw the staff member put the pasty in the microwave, turn it on and then go to do something else and forget about it. I then had to queue again to ask another staff member to take my pasty out of the microwave and hand it to me. We tried to contact the cafe directly to complain but we never got a reply. Overall bad experience unfortunately. It was also incredibly hot and there were no fans inside.

We went for a coffee today and the cafe was virtually empty,no wonder,we ordered two Lattes and it was like drinking hot milk,no coffee flavour at all...we should have complained, I don't know why we didn't to be honest,what a waste of £6!!!!!

Awful service today, lady dressed in black with dark hair, attitude problem, plonked our tray on the table without a word. Very rude and the the bacon baps very fatty and tasteless and coffee not good quality. And hot too expensive now, will avoid in future, pity it was nice.

Dreadful coffee - very weak. Only veggie hot option was chilli - got one spoonful of Chilli, some rice and a few Doritos on a plate and was charged £9.95. Lasagne was dried up and tough to eat Overall very disappointing.

No long waits, good quality, friendly staff

Low stars for dreadful coffee. Food ok, but had awful coffee there on three out of the five occasions I've been there. On the other two, it was no more than adequate. On the last occasion there was a taste undertone of chlorine and whatever else the taste was, it wasn't of coffee so won't be going there again.

what a great little coffee shop in a f ab Garden and Camping centre. The iced coffee was great and the Caramalised onion sausage roll was amazing. Only complaint, nowhere to put the used sugar / condiment packets which then blew away, a small container on the outside tables would make all the difference.

Part of a larger business including farm shop, camper vans, camping equipment, outdoor furniture and barbecues. Can get busy at times, but there is a large outdoor area to supplement the indoors. If you are looking for coffee and cake, savoury snacks or larger plates you will not be disappointed.

Lovely place for food garden centre not very big

Love walking up to the garden centre having a look round and then having a scone and a latte at butterflies.

Local coffee shop for me, they have lots of selection in the cake section, and more and more vegan options with the main menu as well as the cakes. They're also doing a loyalty scheme for all the other businesses they have. 👍👍

Went for a coffee today wish I hadn’t 😫 It was absolutely freezing 🥶 Hardly any selection of food left : Very disappointed: I know times are hard but it was a miserable experience; Surely you can do better:

Has gone seriously downhill in the last couple of months, actually saw someone on the kitchen fishing pickled onions out of the jar for a salad with her hands.

Nice food, friendly staff. Go on give it a look you might be pleasantly surprised. 💖

Great cakes and lovely coffee and everybody so helpful and friendly.😊

This must have been the worst jacket potato I have ever had put in front of me it arrived in a dish with a lump of butter? in the middle and that was it nothing else at all that's right no side salad and at £5 yes five pounds was told it would have been another £1-50 for that. Never again which is a shame. Oh I did get an opology.

I enjoyed a cup of tea and an absolutely delicious slice of cake here, chosen from a lovely and varied selection. The staff were very welcoming and the service was quick and efficient.

Love this place..best cakes ever

Menu very reduced after previous visits and I was disappointed to find out they don't have highchairs so my little boy had to sit in his pushchair and have his lunch.

Came to blofield garden centre to have a look around and get a quick coffee and cake. As we walked up to the butterfly cafe it was only 15.51pm so still open by THIER own opening times. we litterally got to the entrance and the ‘ sorry we are closed sign ‘ was dragged across the front of the entrance stopping us from entering. We were slightly confused as it does say open until 4pm so we asked the staff are you closed? As we could see a customer still sat inside drinking. We were told with a stutter of words yes we are closed and that the customer inside was waiting for her husband. I myself work in the hospitality industry in a similar but bigger eatery and would never turn away customers before closing time especially if we already had customers inside. Terrible customer service and not a great experience!!

Food is always good. Nice atmosphere Lovely garden centre too

Lovely staff! Otherwise, pretty average for what I would expect at a sort of garden centre cafe. Not cheap, not expensive, and my panini was ok but I would have hoped for a bit nice for the price ( £5.95 I think). Coffee was ok, not bad, not good. So would have been 3 stars, but staff really nice so given it 4

Appalling service(i.e. a complete lack of it)! Arrived with my wife, sat down as requested and proceeded to be ignored for 15 minutes, before giving up and leaving, as people who had arrived later than us were served. First and last visit!

Lovely home cooked food. Friendly staff. Nice atmosphere

Always great service, food and drinks. Lovely outdoor area in the summer and now they have extra seating indoors it's even better in winter.

Recently extended to allow more indoor seating. Dogs allowed in outdoor seating area which has some covered areas. Very pleasant place to while away the time.

Nice coffee but staff a bit distant

We stopped off when cycling to Strumpshaw Fen RSPB Reserve. Enjoyed a lovely cup of tea and cake. Lots of different cakes to choose from including 3 or 4 gluten-free ones. Staff were friendly and helpful.

Can't fault the food. A little restricted for space in the seating area but overall a good experience.

A cosy cafe in a garden centre and camping sales. Some well made daily specials, sandwiches and pastries. Highly recommended.

Great Selection of cakes. It was nigh impossible to choose as they all looked so good. Very friendly Staff and the place was very clean and tidy.

Drove 20 miles to visit the cafe, which I remember as being welcoming and friendly. Got there at 3.20, hoping for a light lunch, but was told I was too late for toasted sandwich, cooking stopped at 3. Disappointed.

Nice place, great cakes and staff.

Lovely little place, highly reccomend this place.

Always lovely coffee and fresh scones, nice outside seating if it's too busy or warm inside. Really friendly and helpful staff.

Lovely food friendly staff, big thumbs up 😊

Nice selection of cakes, including gluten free chocolate fudge cake. Also has a nice outdoor seating area.

Lovely fresh sandwich and garnish. Coffee quite good too.

Very pleasant cafe with friendly staff and great scones!