Burger King Leicester Square in City of London, Westminster

Terrible staff especially the manager Very rude We had a key for the disabled toilet and his attitude towards us using it was absolutely awfull Avoid the place at all costs

Le temps d’attente abusé 😤 30 min pour un burger et des frites , j’ai failli arriver en retard au travail , le principe de fast food n’est pas respecté 😔

Terrible place, we visited at 1130pm for takeaway and the upstairs toilets were closed, the downstairs disabled wc was locked I asked to use this and the 2 rude security guards said no, that’s illegal. No apology nothing. Not American service here!

Food was hot on collection , clean restaurant ,friendly staff , to say how busy the restaurant was all the food was hot and nice

The worst staff I have ever met. I canceled the order and when I spoke to the employee she did not help with my problem. Never again....

I was very upset about not being able to bring my emotional support boa constrictor into the fast food chain along with his happy meal from McDonald's. Found this very unsettling tho pizza hut did allow us in.

Absolutely appalling. Took 40 mins to get two coffees. There were people queuing up to complain that items were missing from their orders. The people serving just had no idea. It got so bad they had to look through every order to check what was inside and still forgot to give people things like drinks. Some people ordered ages after us and got their order before us. Abysmal service. Worst ever.

What a horrible experience! I hope they see this review the guy working here literally kicked someone off a table to give it to someone else as he didn’t want to open the upstairs floor!

Food was very fresh and the environment was very enjoyable. Service was very quick and the team was very friendly.

Stop serving customers cold fold slightly heat not acceptable, prices nearly double mc Donald's, won't be back in burger king again disappointed customer

Smelly disgusting restaurant with third world toilets! Complained to customer services who ignore you! Mess everywhere

After waiting for an hour for my family to get their Jollybee order I went a few door down to get a vegan burger at Burger King. I hadn’t eaten all day so it was 5pm and looking forward to something. I checked and double checked the vegan double bacon cheese sandwich for sauces, which I don’t like so I always customise my order at places like this. There was no option to remove sauces and none shown on the photo so assumed it didn’t come with any. To my surprise when I finally sat at Leister Square I realised it had ketchup in it, which I can’t eat. So paid £12 for fries and a drink basically, I was too exhausted by this point to return and start an argument. Burger King everywhere is always such a let down for different reasons, don’t know why I keep giving them chances. Never have a good experience for one reason or another

I would like to say that I had bad experience yesterday. Your stuff was entirely rude, giving us the wrong burgers when we ordered for chicken for beef burgers and then they started arguing with my family members and said they would call the police so I will never be coming to this place again, so please either improve on his stuff or get some VI awareness training done because I am vision impaired goodbye long could you could not even help me with a disability what kind of service to you called us.

Even when typing this review I feel sick to the stomach. Last night I ordered some food around 1 in the morning while waiting to collect my order I was watching the kitchen staff and was disgusted to see that none of them handling food were wearing gloves. Then one of the guys touched his face then wiped his hand on his trousers. Totally wrong and does not meet hygiene standards vile place and not for for purpose. Rude staff and yes I agree disgusting surroundings do yourself a favour go to somewhere else instead.

I have been a loyal customer of Burger King for several years, and I recently visited the Burger King branch located at Leicester Square in London. It was around 12:40 am when I arrived. Rather than using the self-service kiosk, I opted to wait in line to be served by a staff member at the tills, as I felt more comfortable with that option. When a member of the team finally attended to me, I presented my BK app and requested to redeem the offer I had on the app. To my surprise, the staff member flatly refused to take my order from the app and claimed that I couldn't use the app at 12 am. Furthermore, he insisted that I had to order from their night menu and pay the full price. Naturally, I inquired whether this was a personal policy or an official Burger King policy. The staff member, who identified himself as the assistant manager named Sheraz Khan, asserted that it was Burger King's policy. Given this response, I asked if I could place my order at the till instead. However, once again, the assistant manager refused to take my order on the till and stated that only cash orders were accepted at the tills, and card payments could only be made through the kiosk. This struck me as highly unusual and raised my suspicion that the assistant manager was providing me with inaccurate information. Feeling frustrated and disappointed, I decided to record the interaction on my phone to document the encounter, as it seemed highly unprofessional and unhelpful. It was disheartening to experience such poor service, particularly from an establishment as prominent as Burger King, and to discover that the assistant manager himself was the one responsible. Unfortunately, given that the assistant manager was Sheraz Khan, I was unable to escalate the matter to the manager directly. To ensure that others are aware of the subpar service I received at Burger King Leicester Square, I intend to leave a review on Google and share my experience on all my social media accounts. It is my hope that by doing so, I can help inform people of what they might expect if they choose to visit Burger King in Leicester Square.

Everything about this place is just disgusting. 8 people on duty no one caring one single bit about cleaning. I’ve never eating a place this disgusting… too bad because the food is alright.

J'ai rarement vue un fast food avec des employés aussi peut aimable et pourtant la restauration rapide je sais très bien ce que c'est j'y ai travailler mais alors là , oublie des trucs dans les commande et ose te dire que tu ne l'a pas payer parce que t'as pas de ticket alors que t'est venue leurs dire 5 fois en 30 min qu'il y avait pas de papier au borne font aucun effort avec les étrangers . Alors oui il est bien placer mais bon c'est la seul chose qui les sauvent très mal organisé aussi bref une cata aller a McDo en face en traversant le square eux au moins ils sont plus aimable .

Very busy Burger King. The line was long and the counter where you pick up your food was crammed in a corner. Needs to be redesigned to properly cater for the amount of people wanting to eat here. The food and everything else is standard Burger King. You get what you expect. Our order was correct, even with the adjustments we made, so no complaints.

What has happened to Burger King?? The fact the burgers are half the size/They don’t cook anything other than Fries/Snacks on-site?? & warm everything in the microwave.. Well I tried the Leicester Square- Ordered online & collected The Whopper burger had so much Mayo/Sauce in I was scraping it all off the thinly sliced burger/Bun & the Other cheese burger thingy I ordered was so badly put together & overly sauced & Microwaved so much it stuck to the wrapper- The cheese burger I threw to the pigeons who were begging me for my lunch & even they gave up trying to peck at it that it just ended up the bin that I picked up before leaving The Only half decent food was the chips as the Refill Fanta orange was disgusting/Flat.. I think I can now see why Burger Kings are a dying business & really do need to go back to how they were previously run 10 years ago as believe it or not Burger Restaurants do go bust just ask “Wimpey”..

Alassana, racist staff.racist staff, did nothing whilst my friend got battered in the toilets, reporting to the council

Slow slow slooooooow. Waited over quarter of an hour and only got my meal because I chased it up. Saw three complaints while I waited and as many meal bags get thrown in the bin and re-done. No hustle in the kitchen whatsoever. Only consolation for issues was to hand out a bag of extra fries. AVOID

Had an issue using my phone with the order points to login and recueve mh liyalty points and codes. Asked for help from staff and was told they cant help me so i went upto the tills to try and order and use my codes...

AWFUL STAFF! Called multiple times to complain but every time the same two staff members told me they didn’t have time for me and to take it elsewhere when I was complaining about THEIR STAFF, the manager was just as rude and told me I...

A pretty efficient Burger King with plenty of screens to place orders on plus a drinks machine offering a wide range of choice. The food came quickly even though I'd requested a variation from the standard Whopper and the seating area is pretty clean. However...

We only nipped into Burger King to go to the toilet. Unfortunately, this branch of BK have made the executive decision to lock their toilets. The million dollar question is why? No point having a public toilet if the general public can't use them. Absolutely...

This branch of Burger King has gone fully vegan for a month which I think is fab and just shows what change is happening with people opening their eyes to what goes on in meat/dairy production. It was so good to eat at a main...

At about 10:30 on a Saturday night, the only choices available are fries and vegan options. Many people just didn’t order and left. Others just got fries. You probably get just about 10 fries. The revamped branch isn’t good. Poor choice and poor value for...

Very busy, staff working hard. Burgers and Fries were fresh and tasty. Fairly clean. Maybe more staff needed.

Service was relatively quick. Staff member taking our order was polite and efficient, double-checked our meals before pushing trays towards us. However, we ordered 4 kids meals and the kids didnt get a toy as they were supposed to. Food was ok, chips were freshly...

Visited when we first arrived in London on Monday, never again. Food was so horrible I threw it away and went to the Mcdonalds across the square, staff had a foul attitude and just couldn't be bothered. Wouldn't reccomend.

Went to this Burger King because there was hardly anyone there and the other major burger chain had people queuing outside. While I was ordering a cheeseburger and medium fries the 'orderperson' kept trying to 'upsell' to a larger order.I repeated I wanted medium fries....

Ten (Check outs, tills or whatever your country calls them) but only one of them staffed. (Monday lunchtime) I thought a Whopper with cheese would include cheese, but apparently not. Burger stone cold, most drinks not available. It's been many years since I visited Burger...

Disorganizzazione assoluta cibo servito malissimo tutte le patatine cadute nel sacchetto Personale pessimo troppa fretta, grida, uno schifo totale Absolute disorganization badly served food all the chips fallen into the bag Bad staff too much haste, shouts, total crap

Great service and Farid was brilliant. Very funny and inspiring man. He made my experience a really enjoyable one engaging with customers. Will be coming back next time I’m in London.

Food was great and it is the small details that matter. Cleaner working on 25th February daytime about 5pm on his shift. I was sitting down eating my food and he brought over some tissues for me. Them small things that are great always smiley,...

Worst service ever!!!! We ordered a fried chicken and they give us a beef burger. Staff was soo rude,expecially the girl with long hair that was (suppose to be) in charge. £20 for two chicken burger ( what they suppose to be). Worst place ever.

Tutto molto buono,pulito e ordinato, non molto affollato, siamo stati davvero bene e poi molto interessante la possibilità di prendere autonomamente le bibite, con una varietà di gusti molto intrigante,

Very pleasant Rebel Whopper with fries. Service was quick, and staff member was decent and friendly. Due to weather, the location wasn’t that busy during the lunch period.

Me the missus the daughter and the dog called in on Way home from Essex. I sent the two girls I. While me and the pooch waited in the motor. Finally after a long wait they returned with the nosh it wasn't bad but when...

I have always loved the whopper since childhood! Flame Boiled masterpiece! Alway a great burger! Add onion rings for a feast.

Food was really nice would deffo go back to eat there again if I was there visiting staff were nice and friendly and easy to deal with nice apnes fear to eat in

Ondanks de drukte buiten viel het binnen wel mee. Waren vrij snel aan de beurt en hadden ook vrij snel een tafel voor 4 personen. Verder is het eten gewoon zoals je kan verwachten van een Burgerking.

If you are closer to a Burger King than a McDonalds and you fancy a breakfast, travel that bit further to McDs and don’t make the mistake we made... Burger King’s breakfasts are awful!We thought they must be pretty similar to a McDs but we could not have been more wrong. Yuk! We will never make that mistake again

We asked for a lot of ketchup. What we got was no ketchup and overcooked chicken burger. Was expecting more and thus dissapointed. Luckily the wait was reasonable.

Despite the crowds service was good & the food was as expected. I liked that there was a menu of single items posted on the wall as we just wanted a late night snack. There was comfortable seating upstairs and security to keep kids from just hanging out there.

Pas facile de savoir quoi manger avec des ados, solution toute trouvée...ce sera le King Burger.

Came here for a snack, very busy but served quickly. Food was okay. The. Toilet areas need to be cleaned more regularly.

If you need to use the toilet it is up 3 flights of stairs and then down another flight. How can a disabled person use the toilet. My sister, after eating her mea,l needed a toilet and was told to go to the Hippodrome or to Bella Italia to use the toilet!! What?

As we all want ! Something good and fast. Even if they have lost my ice cream during a moment, I finally had it

so i walked in on a fine sunday afternoon really hopinh for a luxurious burger but there was only one problem, the guy called brandon said there were no burgers!!!!! i was infuriated. This really did ruin my business deal. I then went home and procceded to continue being furious. I have not eaten since. Silly Brandon!!!

Very busy as you might expect in this location, but the food was prompt and tasty. The restaurant was clean, staff were efficient and polite, and the manager was very good in sorting a minor issue. As good as you could expect from a BK really.

What a waste of time going to burger king I wouldn't serve this to my dog never again would I visit your store again

Panela it’s the best his boss is a disaster. The problems it’s the rider and the man give my food to other person

Awful don’t go. I asked the person if they did a bacon cheeseburger and they said yes.

For a burger king in a prime location this is rather dirty and a mess. The food was fine but did take a while to order

If your desperate for junk late at night! Opens till the early hours. Busy, good atmosphere. You know what your getting! Service OK. Not clean.

Called in for a late night snack after a great night out.

El lugar está un poco sucio y la comida no está nada buena. El personal no habla nada de español y no hace por entenderte

The man who served me gave me the wrong size fries, when I tried to call to ask if there was a mistake he told me to f*uck off. What kind of behaviour is this?

cher pour ce que l'o y mange et pour le gout. TRES DECU ! pour le même prix vous pouvais allez au restaurant

Burger King Is burger King after all.... and great for an early morning munchie run after a night out.

Parada rápida para un par de hamburguesas de pescado y un Dr Pepper Zero.

The food was ok but the table neeeed clearing and customer service was pretty bad . I understand it was busy but they should put on extra staff

Καλό φαγητό σε οικονομικές τιμές.Πιο γευστικό από τα McDONALDS.Βέβαια σε συγκεκριμένο κατάστημα συνάντησα τις πιο βράμικες τουαλέτες στο Λονδίνο

Eating at this place gives me immense Joy as the location is fabulous and so are the burgers I would like to give full marks to this McDonald's outlet

That was a terrible experience when I watch movie on vue and take away some bits. 1. A black hearted man very slowly ordered twice I don’t think he can speak English. 2. When I finished my order and paid I help an old lady who besides me and translating for her than she paid. When I make my drink in the machine and come back . This old lady ( stranger) taken my order and gone. And she’s order still on the table. 3 . Obviously Not my mistake I don’t know what happen and this man staff said we know each other and we are team to do this!!! 4. WTF where is my order and he totally know what I ordered cuz very slowly twice. He told all cashier don’t sale any meals to me!!!! This is ridiculous！！You should give e my order that is your fault!!!!! Never framed any custom that’s too bad:(((((

Usually Burger King is an ideal place for a quick snack. However on this occasion the french fries were cold and the drinks dispenser delivered a combination of coke and sprite when I only requested sprite. I did find this machine a tad awkward to operate and required assistance.

Panini gommosi , bibite calde , la banana portata da casa ottima. Era per accontentare i bambini ma non ci tornerò più

As difficult to choose and agree on options tried this, had burgers also vegetable bean burger, ok, plenty of seating upstairs, refilling different flavoured drinks, ok for burgers and fries

Came here for a quick bite on a Saturday evening before a night out. Wasn't incredibly busy but it took near to half an hour from the time i joined the queue to when I eventually got my food. Staff are both taking orders at the till, and putting together food trays and serving it to the customers which is hardly the most efficient.

Got to London late and needed a quick bite to eat before our show. The organisation of the place was dreadful; there wasn't any kind of queuing system and the member of staff took our order then shouted 'next' before telling us that our food would be a while. After about 5 minutes of our fries sitting on the side, our burgers were added to our tray and our food was given to us.

I went there on a Sunday evening. The line took 20 minutes and it didn’t seem more crowded than any other fast food. For some reason none of the lines were moving. Maybe the staff isn’t properly trained? Or the management not knowledgeable about how to run a fast food place? Or maybe not enough staff works on Sundays? When I complained to the manger, he didn’t care. This is was by far the worst Burger King we have ever visited.

Went there to buy milkshakes for the family. Only three registers were opened and the lines were out the door. Each cashier is trying to take orders and pack orders one customer at a time. Worst system for efficiency and customer experience. I paid for two shakes for £5 and change, and the cashier (also the manager) voided my transaction 3 times (so he says), not sure if by mistake, then asked to see my ID and credit card to verify a £5 transaction “for my security.” I refused so he called the BK security guards to escort me out. Talk about a shady place that tries to bully customers to see their personal credit card information and ID, absolutely broken ordering and fulfillment system, and below poor management from Piara “the manager.” BK, you lost a life long customer up until this point for two milkshakes. Never again.

To be honest it’s not the kind of venue that I would choose, but was persuaded by family members . Yes indeed I was pleasantly surprised not just by the customer service, but equally so by the meal. The food was hot, tasty, and most enjoyable.

Burger King es uno de los favoritos de nuestra familia, por lo que es una opción obvia cuando lo descubrimos después de un día explorando Londres.

In piazza Leicester, ben organizzato. Buono sebbene non straordinario il panino con la cotoletta di pollo. Ottime le patatine. Piacevole sorpresa le bibite da prendere a volontà da un distributore automatico. Terribile la pulizia dei bagni, con una tazza intasata e una terribile puzza di pipì! Da non rifare

Essen und Angebot sind top. Sanitäranlagen haben Potential nach oben, keine Seife. Der beste Burger King in London.

Had a meal here mid week, on entry into the building I was serenaded by a man sat on the floor blowing into a traffic cone!

Pulito e super sorvegliato. Per i bambini soprattutto i panini sono una garanzia, prezzi più economici rispetto all’Italia.

Al entrar en Burger King Leicester Square en Londres, no esperaba un fantástico servicio de atención al cliente, sino que esperaba la resaca producida en masa con regularidad: comida curada.

Cuando no tienes mucho tiempo en tus manos, este Burger King es ideal para acceder a los teatros de la zona.

Burger King you know exactly what your going to get, thank goodness staff were friendly. No real wait as quiet at the moment.

Good old Burger King! Clean and tasty food! Would recommend if you want something quick and yummy in central.

We came to this outlet for lunch

Relaxing space with good views! Quick service, hot food. Drink machine sometimes difficult to operate. A good evening!

Ingresó para una alimentación rápida antes de ver el Libro de Mormón y, aunque estaba absolutamente lleno de gente, nos sirvieron rápidamente y tuvimos una alimentación. La comida era la misma que la de Australia, el servicio era bueno, así que no tengo quejas. En el centro de la plaza Leicester para que no te la pierdas.

Définitivement mon burger préféré dans le coin. Il est rapide, fonctionnel et même si il y a toujours beaucoup de monde, je n’ai jamais eu la moindre difficulté à trouver une place assise.

We visited late at night after a show. The restaurant was really busy we could not sit in as the seating area was closed but you could have it as a takeaway . I was pleasantly suprised , my meal was freshly cooked and very hot , which was great as we took it back to our hotel nearby to eat it. It was very enjoyable. The staff were pleasant too.

File énormes pour ce faire servir à l'heure de pointe de 13 h surtout si on tombe sur qulqu'un qui débute

Entre 2 visites, nous sommes venus dîner ce dimanche au Burger King. Repas rapide à prix modique dans un quartier sympa.

I have been with all my work colleagues we ordered our burgers we are waiting in the queue when we took we wanted to go upstairs but staff was so rude

Recensione semplice per un unico motivo , prendi il menù o altro poi chiedi una bibita .... e qui la MAGIA , ti danno un bicchiere vuoto e dei distributori automatici di Coca , Fanta , Sprite e tanto altro a molti gusti GRATIS , cioè tu puoi bere quanto vuoi .... GENIALE E COMPLIMENTI

I went here to get a quick salad after work and they didn't supply it however the staff were very grumpy and told me to get out and get some friends but I needed food so I asked for some chicken and they got out and started getting angry

I fell in love with Burger King after a visit to this Burger King back in August 2018. I've found my love for the whopper is just too hard to resist.

Very clean and tidy not busy for central London food was fresh and staff was pleasant one of the best burger kings I been in

We just stopped in for 2 quick coffees. The service was good and the coffee was very hot. With very fast service.

We had a couple of the standard meal deals. The food was fresh and tasty. The service was friendly and efficient. Can't ask for much more from a fast food restaurant.

Provato una sera....esperienza terribile. Abbiamo preso un menù con panino a base di pollo: niente di che.

到這快餐店吃是因為我窮呢，沒太多錢，節省開支下，吃了一個窩朋漢堡包套餐，我都沒有了五英鎊，真的很貴喲

More attention needs to be given to the cleanliness. staff could smile and look as though they are ready to serve. in general needs an admin make over