Burger King in Eden

This place is an absolute travesty. Filthy, literally everywhere and everything is dirty. Numerous members of staff and hardly any customers, so not sure what the excuse is for not cleaning. Server using his bare hands on the fries, tinny explicit music blaring from the kitchen behind, and the toilets as gross as everything else. If you’re thinking about coming here, do yourself a favour and don’t.

Huge thank you for the help the lad gave us lastnight we broke down & wasn't getting recovered till between 11pm-2am. We had dogs with us with. He provided them with water & kept checking that we were OK & did we want anything. He went above & beyond thank you so much for your kindness excellent service

Expensive and took ages. 25 minutes for a whopper meal

Is what it is, a bit of a dump but the food is what you’d expect anywhere.

Staff not overly helpful but can't complain about the food

Food was OK, service was OK but the actual building inside needs a clean

Visited Last night around 6pm for something to eat,food was okay but service was lacking in that the staff member couldn't be bothered with customers,all chairs were piled up on the tables so couldn't eat inside and also the toilets were out of use as they were blocked with something in front of the door,Last time I'll use this particular restaurant as southwaite services are so much better I'll be going there from now on

This restaurant is poorly stocked and dirty (unwiped tables, messy floors and bins overflowing). I wouldn't recommend eating here.

Absolutely disgusting Very dirty and smelly. Toilets absolutely applying. Worst I've ever seen. Reported this to staff who couldn't care less

Whopper and chips was really good. Thanks.

Well we got whoppers wife got sick 😫 I got the dreadded deli belly never going to eat at burger King ever again 🙃 thanks a lot for ruining our weekend away in the lakes spent all night in a toilet burger was grey but thought it was mayonnaise but we both found out the hard way didn't know humans could have bisto bum so please AVOID

Great people in the kitchen food always hot never have a problem good service station on A66

You can't beat a whopper, 10 x better than a maccies

Ordered 3 Whopper meals one without pickle, it came with pickle but without onion (how hard can it be?). The burgers were warm and the fries were hot. The restaurant itself needed a good clean.

Friendly staff and quick service

Got to be the slowest BK out there 20 mins just for a coffee. Don't think I'll be stopping again

It's a fast food joint. So don't expect much. Still the burgers and fries are better than McDonald's . And there is a small car park , but it's difficult to get back out onto the A66 during busy periods which is most of the time.

It is what it is 👍🏻. Kids enjoyed the snack after a long drive.

Good food, fast, lovely staff xx

Fast service and foodn was of typical BK standrd

Tied And road weary Travelled too scotland Took Eleven hours Seeing Glasgow twice Hadn't a clue...... On my way back....... After falling out with my intended Over son. Saw the services penrith... Instead of costa Went over flyover. Even though one in the morning Smiling faces.. And the much needed burger Was good.. And I mean really good. Young staff Not messing about.. Clean and piping hot Doe which I thank Them for A life saver...

Fast food times and great customer service

Food is banging but not as banging as the girl called briony, she is the best

Easy stop with toilets..lovely food prepared quickly and piping hot. Clean facilities and friendly staff.

I just stopped there to use the bathrooms, the toilets where not very clean

Fast easy food from friendly staff while on the road. Did the job.

The second worst B.K I have ever been too The lad on the counter was rude and un co operative Food was consistent with B.K standards so no complaints there

stopped in for quick burger staff very helpful

Bad food, idle staff, I think I got actual covidaids standing inside.

What an unorganised waste of space I look on the app (no mobile ordering) it shows 8pm close, I then check the website and it says 9pm?? I order at the machine opting to pay at the counter as I had cash only to find they won't accept cash?? I suggest that they put up a sign saying card only and receive a grunt as a reply. Having ordered and paid for ice cream I'm then informed the machine is broken?? Accepted an alternative type of dessert and headed back to my hotel. The loaded fries were cold and there was no spoon/fork, the double whopper was messy as expected but no napkins supplied and then the ben and Jerry's replacement dessert came also with nothing to eat it with???? This is not what I expect when visiting a BK, they really need to do better

Hardly anyone in 3 staff 6 customers and the tables were covered in rubbish and crumbs floors didn't look like they had seen a brush all day either. The mens toilet had water running out from under the door every time the urinal flushed itself the water went straight out the underneath and across the floor, maybes it was a good job the hand drier didn't work while standing in a puddle !!!!

Can't rate this place as it seemed to have closed early. Had called in for a bite to eat, only to find it in darkness. One website had stated open till 9, another said 8. I called in around 7 to find it shut? 🤷‍♂️

Thank heavens I went to the loo before we ordered food. This place should be closed down by environmental health. Toilets are disgusting! And, more worryingly - no soap.

Filthy place rubbish all over food terrible gone downhill from 2 year ago

Probably the worst Burger King we have been to for cleanliness and hygiene. The only worker we could see there was too busy on his phone and vaping in the food area. He could clearly see all the tables were dirty with leftover food on them but he paid no attention to them and never clean anything.

They were clearly closing earlier than advertised and would not allow us to eat in

Overcooked food. Staff really couldn't give a ****. Dirty tables and floor. So bad.

Omg.. I actually left as the place is so dirty...didn't even wait to order food as wouldn't have felt comfortable eating there...avoid avoid avoid !!

Dirty, poor quality food, stale buns

Place needed a good clean went in at 19 25 but told they where closing up even though closing at 2000 .glad didn’t buy anything as it was stinking anyway

Disinterested & unhelpful staff . Avoid

The rather expensive special Aberdeen Angus steak burger wasn't actually special. It was undercooked and luke warm. Think I will stick with McDonald's. 🍔 🍟

Oh how I wish we had read the reviews before stopping at this Burger King. We got some cash out of the atm before entering and the litter bin outside wasn't full but the top was full of stinking cigarette ends and the floor around the bin was covered in litter. We should have taken this as a sign and left. The first thing I noticed was how filthy the tables chairs and floor were. We ordered to eat in via the screen I wiped the table and chairs before sitting down. My husband nipped to the loo and came back commenting on how filthy the mens toilets were. We had ordered the BBQ Burgers and fries my husband had opted to remove mayo and tomato sauce from his he chose a coffee and myself a diet coke we chose to eat in. The 2 staff we saw looked very unenthusiastic. The food was ready,it came in a takeaway bag and my cup had a coffee lid on it with no straw! The fries and burger were nice although both burgers had mayo and no bbq sauce! I needed the loo before setting off again the disabled toilets door was ajar allowing me to see how scruffy it was in there. The floor was covered in toilet paper and empty cardboard tubes. The womens toilets weren't any better 2 cubicles were locked and the loo rim was covered in dried excrement on the remaing toilet, the loo roll holder was empty luckily there was a tiny bit of loo roll sat on top of the holder. The hand dryer wasn't working neither was the one in the mens. On leaving I noticed the entrance glass door was filthy. I presume the staff are responsible for cleaning and upkeep of such things.Usually in such places these things are checked hourly and a form ticked to show they have heen been cleaned. We were there an hour after opening surely things should have been checked replenished and cleaned before opening? Reading reviews from 6 months ago saying the same thing I would have thought head office would have stepped in? We certainly won't be stepping in ever again

I have used Burger King for at least 20 years and have never in my life seen a more disgusting place it was so dirty everything from the floors to the tables along with the bathrooms. Shocking even the cup of tea I had was lukewarm I asked to get some boiling water added and was told I would have to purchase another tea as the could not do refill's when I said it was cold was told policy is no refills and no duty manager was available. What a way to treat customers I will never be in another burger kink

Worst food and worst value. At least there’s a greggs next door.

Really good chicken royal burger 🍔

The dirtiest place I have ever been. Tables and bins spilling with rubbish, engraved dirt on floors and chairs. No toilet rolls either.

Food was great but all tables were dirty. Staff cleaned one for us when asked.

Expensive, poor quality, uninviting atmosphere. Competitors must be laughing at Burger King! I won't be back!

I went here Friday night 9pm.. you'd think it was be stocked up ready, but was disappointed to find it could only choose a cheese burger or whopper... Not great. The fries were nice and hot though

Depressing little building housing a Burger King and a Greggs. We'd had a busy day and just wanted something quick and easy to eat, but all the tables had already been closed off by 7pm, so we had no choice but to order our food as takeout and then drive 20 mins home. The food wasn't particularly hot when we got it so by the time we got home we had to microwave it. The food was pretty bland and not particularly cheap.

Couldn't order on the App for this restaurant. Ordered on a terminal inside. Food was OK but expensive compared to McDonald's

Great food. Mac Donald's was packed so came here. Much better

Good food, no cheeseburgers slow service

It's an amazing venue to expend a nice time with family and friends. It's a fabulous venue with a marvellous atmosphere.

Absolutely terrible service and experience! Went in today to get a free whopper meal as part of a recent promotion and was told I could not claim as it was classed as a motorway service station, didn't know the A66 was a motorway! According to the terms and conditions I should have been able to claim this here. I will not be back to another burger king, EVER!!

Service was shocking we ordered food to be told after that we could not sit in so we had to stand out in the rain amd eat our food as the car is brand new amd we didn't want to eat food in there the inside was very dirty I would not recommend this place

Was very quiet when I went there. Too quiet. So sat in car and eat food. Service was great, staff very helpful and would go again for sure. If you order with the app you can have it so you walk in and right out. So that's cool.

Need more frequent cleans of tables, floor and toilet areas.

Took forever waiting, but cooked as ordered on a first come, first serve basis.

The food was up to BK standard however the restaurant was not clean or tidy with only three dirty tables available, bins overflowing and toilets out of service.

All the bad reviews are correct. Absolutely filthy, only order by screen, sloth like staff who obviously don’t want to be there. Food ok but so much noise from moving chairs in a pretence to look as cleaning spoilt any enjoyment of it. Then the 3 staff members all went outside to smoke right in front of the building together - even as another person came into order. Toilets marked as closed but no one in there and as we were travelling needed to go in. They hadn’t been cleaned properly for a long time and absolutely stunk like a zoo. Would never return. Well done in winning the worst BK award!

the place was in a mess, bins over flowing and remnants of food as well as packaging still on tables. the male toilets reeked of wee, toilet paper everywhere. the place looks like it's forgotten. the staff were polite but the place needs visiting from EG group

Supposed to close at 9pm but at 5:30pm they had put away the tables and chairs and had to sit outside on a rickety picnic table

Shocking experience at this particular branch. I'll never return.

The toilet was, for want of a better phrase, a *hitehouse (not "Whitehouse"). There was no toilet paper, because it was all over the floor: in the toilet, in the corridor to the toilets, and in the restaurant. I didn't wait to eat. Next time, I'll carry on to Rheged, which takes 5/10 minutes longer from the next roundabout.

for a motorway joint, it's spacious and actually has good product for BK; doesn't taste like ol' fashioned Iceland horse meat.

Certainly, here's the revised version: Upon entering, I immediately noticed that the tables hadn't been cleared, and the table arrangement was in disarray. We placed our food order at the kiosk, which went smoothly, but it took 20 minutes to actually receive our meal, despite the place not being busy at all. While waiting for our food, I visited the restroom, and it was in a deplorable state. Wet tissues were scattered everywhere, and there was even a discarded pregnancy test box, among other things. Additionally, only one toilet had toilet paper. When we finally received our meal, our burgers were excessively greasy. Lastly, the girl at the counter was extremely unhelpful. We needed to change our toddler's nappy, and the disabled toilet was locked. We decided to wait until after our meal, but when we checked again, it was still locked. We asked the girl, and she informed us that it hadn't been cleaned yet. Despite our repeated requests to unlock the toilet due to our impatient toddler, she didn't comply. We had no choice but to drive to a nearby service station to change our child's nappy. In hindsight, we regret spending our time and money at this place.

One of the worst burger Kings I've ever been to. Not busy but Absolutely filthy. Plenty of staff and a couple of people wandering about in the kitchen in normal clothes. Won't be going back.

We had to clean our own table and the food was absolutely disgusting

Badly understaffed, the toilets smelt awfully, the gents toilet floor was soaked from where the urinals were leaking, guess this is where the smell came from.

The reviews aren't lying - place is utterly filthy. There are only a handful of tables but none were clean. Floor littered with straws, chips, scraps of napkin. I ordered my Whopper meal via the touch screen (worked well), then nipped to the toilet while I waited for it. Was greeted by a flooded hallway, and access to the male and female toilets was blocked. Only the disabled toilet was in use. It was occupied, but the door soon opened and a member of staff exited the toilet. I went in, did my business, and discovered that there was no soap in the dispenser. So..... how did that staff member clean his hand before going back to prepare my burger? Hopefully there is another sink in the kitchen area but who knows. When the food came it was actually fine. Perfectly standard Whopper and above-average BK fries. I took the food and ate it in my car as I didn't want to spend any longer in the restaurant.

Worst burgerking, we have been, too. Had to wait 35 minutes for the food. 15 mins in, they told us they did not have some of the order. When we finally got our order, they got the drink wrong.

Six pm and one member of staff on??? Been waiting 15 and people been here before me waiting even longer. Absolute joke

Toilets smell so bad. Staff don't even know if cheese comes on the burger or not. Asked for help with the ordering machine too and when my meal went though as a burger staff couldnt help. Shocking the whole place

Quite simply the most disappointing experience of the year, how bad do the staff have to be to get a 1 star review, when I ordered my own food on a tablet. I was the only customer in the building and they still took ages to hand me my food, too busy talking about their new job they got at bargain booze and how much you can't trust Joe!!! Literally didn't say a word to me, just looked at me to insinuate my order was ready. Food was dry and awful, with only the cheesy bites being any good. The inside of the restaurant was absolutely disgusting, bare in mind I was the only person in the building and I counted 4/5 staff ......the tables and floors were absolutely covered in half eaten meals and rubbish. There is a Greggs in the same building, all super tidy and looked after, all the trash was burger king. My worst experience in a very long time, I would genuinely replace the manager of this franchise asap and either get the staff in line or replace them too. Appalling.

Very slow service, looks out of order and unclean dining area. Seemed to be very short of staff as no one was cleaning the tables or the floors for the 45 min duration that I ordered and ate in.

Unfortunately, it maybe the time of day, but no seating available to eat.....all packed away.

Utterly filthy, hadn't been cleaned in months. One usable toilet - the others blocked or filled with vomit. Had to order on a screen despite there being no queue and the staff member standing in front of me. He was able to expend breath on insisting I use the screen, but not on taking my order.

Wow .....for all the wrong reasons. The place is absolutely filthy, floor was sticky, bins overflowing, food on the floor and tables, food took 25 minutes to come...and when it did the order was wrong. I'll avoid at all costs, even if I'm starving!!

Actually a very yummy Burger King! I was very happy with my order. The building could use a deep clean, but it looks like only 4 people work there. So no big deal really.

Never had a bad burger from here, always made fresh. The downside is the toilets are a disgrace, always dirty. I would avoid using them if you can.

We sat outside as it was boiling weather, but the food absolutely delicious. Nice little seating area outside, but a shame the bin is directly behind the table. Overall, it was a good experience, and we enjoyed our meal 😋

Not very clean. We didn't enjoy our food. Its put me off BK altogether, i feel sick thinking about eating there again

Not very clean. Toilets are always unclean as are the tables and floor

father Christmas was working in the kitchen

Ran out off coffee. Toilets don't look as if they get cleaned weekly (disgusting )

Absolutely filthy. Bins over flowing. Dirty tables, walls, windows, floors and toilets. No toilet roll, soap or hand dryer. No cleaner ever by the look of the place. Definitely needs a visit from environment health. Surprised there’s no rats. Wipe your feet on the way out. Feel sorry for the staff serving the food. Multi million pound company and no cleaner?

Traveling 20 minutes to somewhere that says 'Open' and it's closed 🙄

Dirty tables food on floor and only disabled toilet in use!

Worst toilets ever seen, dread to think what the kitchen is like

Better food than last time and gave us extra sauces

It's a shame people can't use the bins that are provided and it was Almost empty so it wasn't the wind that took this litter around the tables last night as it would have been scattered to the 4 corners of the car park this morning. this is just mindless people sadly. but you do think Burger King staff would do a sweep of their tables outside before closing on an evening. Sunday the 14th of May 23 having to sit and have our Gregg's breakfast sitting among the debris.

not the best , burger was very greasy

I should have read the reviews before visiting..... Restaurant was extremely messy and dirty. At this point I should have just walked out...but I thought I'd give it the benefit of the doubt. I'd have thought a quiet period would be an ideal time for the two young lads behind the counter to tidy up, but apparently not. Instead they continued their non work conversation whilst I ordered on the touch screens (which worked extremely well!). The food was cold and poorly packaged. Even the straw for the drink was bent so unusable. This does seem to be a common story in BKs nowadays sadly. I rarely visit them now for that reason.

Greggs is 25% more than the Greggs in Penrith town centre 2 miles away. We were told that the reason was it is classed as "services" rather than a normal outlet.

Having Greg's and a Burger King on a very small services / rest area is great, but the overall condition and cleanliness is absolutely awful, the floor is often very dirty and empty wrappers and half eaten food is everywhere, the place needs a cleaner. The car park is a bit of an obstacle course as there's a bloody great hole on the way in. Place needs a good clean up

Fought off the motorway to get there to be told they were closed for an hour in the middle of the day? Avoid

Place filthy and food cold. No soap in toilets and staff did not know where they could locate any to refill dispensers. Avoid at all costs.

This is by far the worst Burger King I have ever been in, absolutely filthy. It was so bad my wife had to go back out to the car for wipes to clean the table, there was food all over the floor under the tables that looked as if it had been there for a long time. The toilet floors were soaked in urine and scuff marks all over the walls (disgusting). We only stopped here because we had a long journey home, but never again. I would not recommend.