Burger King in Dudley

the food was stone cold, chips where appallingly soggy and had no flavour. the bacon on my burger was barley cooked and the whole thing was just very sloppy. I would not expect this from here since the fries I usually have are nice and crispy. donf know what happened but sort it out burger King. disgraceful

Placed this order at 7:30. The estimated time rose from 8pm to finally getting my order at 9:55. Had NO option to cancel at any point. Unacceptable. Requesting a full refund as I had to wait two and a half hours only for the food to arrive cold.

whole order was completely wrong.

asked for it to be plain it want

The Christmas decorations are beautiful

The staff here are incompetent. I had to wait 30 mins for my food the other day because they got it wrong TWICE!! This isn't the first time the same thing has happened here and when you approach them about it, they have attitude. Avoid I would...

All good but it was only a normal whopper not the double

Got served by a woman called Cj, she took her time to go through with me about what I wanted to order. Very friendly very polite lady will definitely be returning because of her. Food was hot and was fast with the service

Really great experience at BK today. Food arrived really quickly. We had two 1 year olds who loved the food too and there were plenty of high chairs for us to use.

Food cold left chips would like a refund

things missing and the food was freezing who puts milkshake in the same bag as hot food ?

Had a lovely Saturday morning treat this morning, the food was piping hot, cooked freshly and tasted amazing! I didn't want my fries to end! My little boy loves burger king and particularly enjoys eating in. The restaurant is spotless and a very chilled vibe!

i can’t stress this enough but this burger king is honestly nothing but amazing, the staff are so up beat and jolly the manager jenna greeted me and help us decide what to eat did a great job another member called she was up beat and friendly with a quick speed service , and i can’t forget the spotless dining area me and husband sat in

very polite fast delivery much appreciated

Food was cold but arrived on time

food was fresh hot and it was fast aswell and manager jenna and sue was polite and respectful

food was cold, no straws for drinks. drinks not mixed properly.

great food and fantastic service by staff

Second visit, second time an order is incorrect.

Really dry no sauce in burgers.

Some food items didn't match the order, ordered 20 onion rings and instead I've received 20 flamin hot chicken fries. My girlfriend is a vegeterian hence the onion rings, ordered a chicken royale got a different burger. Very dissapointed

Very quick service I am very happy with the food thank you

ordered 2 meals this week both had items missing and no refund. SHOCKING

Tasty food and very fast pleasant service, highly recommend

Upon first glance of this Burger King... it was a marvel and majestic to gaze at in terms of the presentation of the restaurant. I loved every bit of my experience. The manager was very pleasant and polite, the customer service was proper and purposeful, and the chicken was succulent, savoury, and scrumptious . I'm proud I went to this Burger King. Well done, Burger King Castleford in Dudley. You have really outdone yourselves as a team and a franchise. You are assets to the entire Burger King company.

I ordered £35 worth of food and ended up with a whooper burger onion rings and chilli bites . what a joke

Burger was fine but the chips were not cooked hardly any cheese sauce on which costs an extra pound and pop was warm

Order was freezing cold they put ice cream in same bag as the hot food fries missing want my money back never ordering from there agai

Missed parts of order but received a refund from just eat

Always nice food, friendly faces and quick service

can't get any order correct, ordered 3 times everytime there has been something missing or have been sent something completely different to what was ordered. terrible service

I ordered a Coke Zero and was given a full-fat Coke. I wouldn’t usually complain but my son has Type 1 Diabetes and isn’t allowed this drink. Would appreciate a refund. Food also came cold and unsatisfactory.

Food was absolutely froze delivery driver dropped 2 other orders off before mine which ended up being frozen. And just eat won’t refund me

Onion rings: HARD Order: WRONG Overall experience: not good

Great driver, phone didn't notify me about him being here and I didnt have any other sign he was, still waited to make sure I got the food

Yet again Burger King send me a milkshake without a straw, how am I supposed to drink a thick milkshake without a straw Burger King!?

Food was freezing cold milk shake was missing the frozen drinks tasted like water and every drink was half full food boxes was damaged spent £50 on it waste of money never again

1 item missing, 1item incorrect everything else stone cold.

Most driest burger's and onion rings I've ever had in my life, I could literally go to the Sahara Desert and find more moisture.

missing pop cold chips and no chilli cheese bites

We was missing 2 whopper meals how do we get refund

The food was great and delivered on time.

Great food. Great customer service

Had the gourmet chicken burger which had been cremated and was inedible. Awful meal.

Food was freezing cold and there was no straw to drink my milkshake my milkshake was meant to be chocolate milkshake and it was just plain

Didnt add the extra patty i paid for

Food is stone cold and missing my chili cheese and dips joke

Once again no sauces with the 20 nuggets which you already pay £8.50 for and you forget the sauces over and over

Food was OK but every table in the place was dirty looked like they hadn't been cleaned for days

Wrong food items, no straws for the drinks

order had missing items and wrong flavour milkshake. most the order was cold

Food was cold and bland no taste

BK can only do burgers, any sides aren't nice and the milkshake is awful, even worse, they got our order wrong, ordered 2 chocolate milkshake, 1 strawberry, got the opposite and the strawberry one really does taste horrible, like plastic.

Quick and efficient good service overall 👍

Ordered double whopper meals received halloumi burger meals so a possible vegetarian received our birgers

Lovely staff lovely food will return on college breaks

Helpful and lovely staff with quick and tasty food

Food was lovely, staff were brilliant

Steph was extremely helpful with the app and was happy to show me how to work the kiosk

I ordered a deal from the app using the kiosk. I couldn't use a 2nd code but Bradley was on hand at the counter to help. He was friendly and even recommended that I try something "new" and I did and I loved it! I was staying at the village hotel for 3 nights and I didn't want to spend an arm and a leg on daily dinners because it's expensive so I opted for burger king and I didn't disappoint. The deals on the app are always worth it and very good value for money. Going back to Bradley... he was such a gem of a guy and he has very good customer service skills. Top man!

it says delivered but my food is nowhere to be seen.

Absolutely rubbish food cold driver not very friendly either won’t order from here ever again

not one delivery driver has ever read my instructions of not knocking the door. absolutely ridiculous

Kiosk easy to use, food was hot

Great food. Great service. Spotless clean. Greeted by bradley and Connor both a great asset to the team

Never usually ridiculously busy, Great food and would recommend for a quick bite or even a meal, however the staff aren’t intractable and the waiting time is around 20 minutes.

Nice food but they missed items from our order 😢

Missed 1/3rd of my items no fries at all

food cold ice cream nex to hot food made it go cold

Great place the staff member Bradley had great customer service and was a big help would definitely recommend going here really friendly

Jenna and Connor lovely people helped us so many times we are so thankful for these lovely people . Go there every week don't get tge same polite serve anywhere else. Thanks to the kind lovely service.

I am disabled, the driver would NOT come to floor 4 of my flats, he said it was health and safety which is utter rubbish other delivery drivers do. I struggled to go down to get it to find he had sat on it and it was all squashed and NOT edible, I tried to speak with him he shrugged and walked off not even apologising. he did not care that I had struggled to come down and did not care that he had ruined my order.

The food was cold and all half full. The fanta was half full and the fries were too.

Last time with bk, burger looked like it had been sat there for awhile before I even ordered. not very nice!

Excellent food and service!!!!!

Brilliant food, staff excellent, very helpful as we hadn’t used the self ordering before

Amazing & quick service from sue very polite and welcoming. food was amazing

Excellent service from Connor and other staff food hot when received didn't have to wait will definitely recommend

Food, smashing Staff, excellent especially the manager Bradley

Jenna & Brad provided great customer service

Great place to take kids for food

it was freshly cooked the manger called connor and the crew member name chloe was excellent made sure it was a good environment for me and my family

I Ordered four meals and everything was wrong, plus the chips were missing in one meal. Every burger had the wrong sauce on! I asked for a plain kids burger, I even stated just the burger and bun, yet still it came out with cheese. If I didn’t live so far I’d of drive back. I will not eat from here again. They didn’t give me an option for the chicken burger so ended up with beef on a bun that was not fresh at all. Oh and I had to wait for 10 minutes on the carpark for the food.

Bradley subhan was amazing, that you for your service

Driver cusnt find address was walkin about for ages food was freezin cold

Best BK so far always willing to help and food is always so good recommend vistsing this one out of others in the area

Food was fast and was much better than the previous few fast food restaurants I have been to. The burgers were carefully put together and were very tasty.

Quick efficient friendly service.

Ordered meal that included a drink and a meal plus a drink, only one drink was delivered, meal was not very warm

Fantastic staff and was quiet but food was delicious and quick.

Slow and unprofessional staff, lazy staff never visit again

ordered a basic burger, ticked the box for no lettuce, burger came, the wrapping on it marked it with no lettuce, open it up and theres a whole bunch of lettuce.

Items missing from my order and wrong order received

Reaaallly disappointed with the order paid for cheese on my burger didn't get it burger was overcooked, all of the chips was burnt and cold missing cheese bites.. no straw for my milkshake? waste of time and money still hungry and now annoyed. Burger King what has happened..

didn't even arrive still fighting to get refund from justeat

Cold food, missing items I am not happy because I have spent my hard earned money and the food isn’t good and it’s cold, I will like a refund please and thanks

There’s no option for the “order didn’t turn up at all” else I would of clicked that . I watched your driver drive 20 minutes the wrong way from my house on the map he then calls me askin for my address I tell him the address n explain it’s half hour away from where you now are and the food will be cold he hung up on me 30 minutes later I watch the driver pull into my street park up for 30 seconds then leave . I checked my order and it said delivered which it wasn’t as he didn’t even step out.

22/06 - Food was hot and fresh! Thank you to whoever made my food thumbs up.

Honestly am disgusted the way and manner the burger looked. It was a left over burnt piece of meat that was served to me. This is very disgraceful, no wonder the whole place is empty. Shameful

Food was cold and hard thrown in the bin!!