Burger King in Newport

Cheese in burger. Asked for none in options.

Spot on .... lovely food delivered hot and tasty .

Delivery was timely and deiver polite . The food was Burger King and for a Burger King it was very good

not too bad cuz we are close to the restaurant but the driver seemed to make 2 other deliveries and our food was almost cold, and we seem to be the closest.

The place seems to be run by youngsters with attitude problems that don't know what manners are. The staff avoided eye contact and ignore the desk and float about in the food preparation area. They slapped my order down on the counter and walked away before I could even pick it up. They didn't even say "thanks enjoy your meal" or "anything else I can get for you" they forgot to put the cups on the tray with my meal, as the soft drinks are self serve from theirs drinks machines. But it took me a while to get someone back to the counter to ask for them. I looked for condiments none anywhere. I only wanted some salt. This then took some time to get waiting yet again for someone to come back to the counter. When some one finally did come to the counter and I asked for some salt they again slapped some salt packets on the counter and walked off. Didn't even have the manners to hand them to me or offer any apology. The eating area, tables were not clean and most had packaging and half meals over them. The toilets were in a hell of a state, I did nearly just leave but I had to go much to my reluctance. Would avoid this place where you can.

Food was as you expect from Burger King it was hot enough and tasty

items missing chilli heatwave chicken fries then couldn't get this sorted

Went into burger king today and ordered the cheese fries as eating them i discovered a long black hair! went in to complain and the chips was just taken no apology, no refund or fresh food! took it up with the manager which was very apologetic and offered a refund! None of the staff are wearing hair nets very disappointed and very unhygienic!

Very disappointed at the wait time.

Got to do something to get the order here quicker so it’s hot fed up with having Luke warm food and if I wanted to microwave everything all the time I wouldn’t order it

Food didn’t arrive, no contact from driver, no refund given.

Terrible delivery driver, bags all ripped

The driver only came with our drinks and no food when my son went out to say to him we’ve only got our drink he said the people in Burger King should have made sure and not his problem so my son and daughter in-law had to go and pick it up in the end the driver was very rood and disrespectful we’ve never had a problem with just eat before.

Driver was in the wrong street for 10 minutes. My food was cold by the time I got the food. My mother had to go to next street over to get our order.

missed notes. overcooked and dry

Staff polite order came quick and was piping hot had my go to xl bacon cheeseburger and chilli cheese bites definitely see me again keep up good work

Food was cold as if it had been waiting ages before delivery, dips were missing and food was damp where it had been rested next to the drink

We ordered 2 meals and other items but the chips wasn’t in the bag phoned the store and was told there was nothing they can do and told to contact just eat for a refund what a joke

very nice tasty chimichury burger. delivered with a cheerful smile

didn't arrive saying on app been delivered not happy won't order again

Delivery driver was very polite 👍👍👍

Bought a large double bacon XL meal & one of the special meals a chilli jam double whopper with bacon meal large and some chilli cheesebites. Asked to swap the ketchup she gave me to mayonnaise. I was asked what meals I bought & she then told me for those meals you have to pay 30p per mayo. Considering I paid for 2 large meals and one of them was a special meal costing £30 I think this is ridiculous. Sort it out burger king.

Missing my whole meal and sent items I never even ordered. How can this place think it is acceptable to send out an order that is missing 80% of the items is disgusting. May as well just steal the money out of my wallet!!!! Won't be ordering from them again.

Burger King used to be good. That whopper meal today was just bad.

Thank you for such amazing service.

This restaurant actually read the notes added to the order unlike Newport Town restaurant. Will always order from here from now on. Good portions and food was hot when it arrived again unlike other restaurant.

Well, I didn’t get half of my food so not too happy

Food awful! Burger pink and the bun soaked through

Fantastic service thank you kindly.

food got delivered to wrong address. when I spoke to just eat they told me I'd a get refund. why not deliver to the right address first time

Although the meals where fresh and cooked almost to order, the place felt slightly unclean. The table we sat at, had smeared food already on it so needed to wipe it down before you brought your food over. The prices always amaze me as it seems to be getting more and more expensive unless you are wise and do not get the extras (loaded fries, slush drink etc). The interaction was limited, only to acknowledge your order number but other than that, food was OK.

Missing items from order as usual.

Waited for ages then food was cold

The best burger in town fast and friendly service

After a long drive we endednup stopping of for some tea and best buyer king ever manager went above and beyond

Buger missing and not even half cup of Fanta frozen

Plenty of space for the family, nice range of options. Will come back

The food don't seem to be as big as it used to be.

My order hasn't arrived! Where is it!!!!

food was late and cold, got the slushies and they were a joke not even full halfway. we both agreed the quality of the burger was good but it was just freezing cold. defo not ordering again in a hurry

Half my order is missing struggling to even get a refund for the food that is missing acted like they just didn’t care

Great atmosphere, nice variety.

Great place, nice and clean with friendly staff

Quick service and hot food. Will definitely be back

the Driver went above and beyond a credit to the delivery takeaway establishment, would recommend this delivery driver

Fast food and really fresh , one of the best burger kings around , would definitely recommend!

missing all the drinks from the meal

Really friendly staff I’m used to everyone being a bit down when I order from fast food places but the staff seem pretty happy it’s a nice change got exactly what I ordered in good time

Best Burger King in the area 👌🏻

"Working with BK was an absolute pleasure. Their professionalism and attention to detail were evident throughout our collaboration. They provided insightful guidance and support, ensuring that we made informed decisions every step of the way. The quality of their workmanship surpassed our expectations, delivering results that were both impressive and reliable. I highly recommend BK for anyone seeking top-tier service and expertise in their field."

Stopped by this place on my way to Chepstow. Fabulous fresh food and lovely friendly staff. Best Burger King I've ever visited

I ordered 2 sauces and a frozen strawberry Fanta and my sauces never came neither a straw

Although my drink was missing from the order the food was incredible, hot and fresh. Thank you for that. Also the strawberry Fanta ice blast drink was insane. So so good. thank you again.

Says got delivered but never came

Just the best fast food ,when your feeling cravings for some cholesterol

Took the kids to Burger King after a day out. When we walked in there, there were teenagers being disruptive and smoking their vapes in the premises. One even offered my small child a puff, very loud to the point the staff asked them to leave and threatened them with the police. The staff were very unprofessionals and rude and were too busy having a laugh out the back. They got our order wrong not once but twice, missed half of our order, food was missing and the food was cold. Tables were a mess! Not a happy environment to take my children especially my eldest being autistic and feeling uncomfortable by the scrotes shouting, swearing and throwing things around the restaurant, banging the windows outside as they left!

Food arrived cold. And only half of my order. And only half of my order charged £57 pound for two burgers with fries and a drink. Disgusted I want my money back for cold food and only half of my order

Usually love a burger king but today's was not the best. The chips were so salty I couldn't eat them and the steakhouse burger I had was slapped together it looked awful. Will try and avoid going to this parti hear burger king again

Quick delivery , guy was cheerful and friendly .

The place is filthy, and the staff mop about like zombies. Very slow to react to any sort of verbal interaction, 1 star is being generous

Always fast with food polite and plenty of seating. However portions are never the same sometimes very tight with portions like there going to get deducted wages. Overall great place.

Great meal and service Friday, Thomas recommendation was very useful and well appreciated. Thanks Thomas you added to a great BK experience, we will be back again

Best burger king I’ve eaten from. Food is prepared well and I’ve had bad experiences in previous BKs. One lad Tom A was so kind. He was friendly and happy to help. Best eatery in this location by a mile. Rowena

Great place one of the best burger kings around top quality and Tom Alexander is one of the best employees there

Food and service was really nice and friendly, the atmosphere was pleasant and the waiter Thomas was really polite and well spoken. Atmosphere was so welcoming and it was just all around an amazing experience. Definitely recommend going and definitely going to go again. Best Burger King meal I've had in a while, absolutely astounding. :)

Really good service from Tom (a member of the Burger King staff) he gave me suggestions for the type of burger he thought I would like based on my preferences and he was spot on as the steakhouse crispy chicken tasted great and was piping hot. I even left the smoked cheese in, which added to the flavour but normally I never have any cheese in a burger. I also liked that they had a proper recycling station so it was easy to know where to put the packaging afterwards. Would recommend this Burger King and will definitely be ordering from there again.

Good food, gone a little pricey but nice for a treat

Food was amazing all the staff were lovely and helpful

Goodness stone cold, don’t understand why cold drinks are being put in the same bag as the hot food! Food has gone in the bin, absolutely disgusting!

Food was cold but delivery was on time.

My husband and myself just returned home from burger King. Long story short,was asked to pull into a bay. Had to wait 7 minutes, but thought at least the food will be fresh and hot. Was very disappointed. Not many fries, mine ,and my husbands food was barely warm. Could just tell the meals had been re-heated. We payed £19.03 for that.

very nice friendly driver.Thank you

No cheese or bacon on my whopper meal

Good service and good food, which did the job after work.

I ordered specifically bacon fries and I was given standard fries which I most certainly didn't pay for. Everything was put into the same bag bag inside the big bag which is wrong as that can be cross contamination if there was a specific food allergy specification.. not at all happy.

order wasn't delivered at all 😞

Driver delivered food quick but missing items.

I made the order so that my wife could eat something before she go to work but the order arrived 2 hours later. Thanks for the good service

fresh hot food and lovely staff

Ordered sprite original as allergy to aspartame and sprite zero delivered. Cold, missing extra patty in triple whopper. Buns stale and fell apart. Disappointed.

ordered a double whopper meal, they sent out a double cheeseburger....

Overall better than other well-known fast-food providers.

Food never got delivered hence why I've got 2 orders of the same order my 2nd order came but still nothing

Food missing again! And late.! Couldn’t track driver!

Great customer service and parking.

The food is absolutely freezing

Memphis burger missing from the order

Pulled up to burger king at Newport retail park ,went in stood by till waiting to be served surrounded by delivery drivers etc ,so after 10 mins don't forget its like half eight maybe nine o'clock on a Thursday evening proceeded to the drive through .again after 10 mins got to the speaker to be told there is a delay and would probably be better going elsewhere . so thank you burger king for your honesty but your an absolute joke .

delivery time kept changing when delivered food was freezing cold

The order I got was wrong. It didn't matter too much on my end but I can imagine the other guy wasn't very impressed

Service is not good people working there look like they wish they didn't Presentation of food not good be careful as they tend to over charge you

all cold. missing monster.....I pay extra.

Wrong burger I ordered chicken and received beef

Absolutely shocking wait time! Food is stone cold. What a waste of money!

Missing items - but fast delivery

Missing chips in the order and more then an hour late called to check were order is they told use order was sent more then half an hour ago when it arrived driver told us not his fault and everything cold as ice chips and onion rings were uneatable soggy and cold

Food was freezing it been ready for driver for 20 mins driver was ages and also refused to bring it on the building die to health and safety

Fantastic service as always. Thank you.

Absolutely awful delivery guy working for more than one restaurant and decided to deliver kfc instead of Burger King then to say to me he’s gonna call someone to sort it out and quickly drives off definitely get rid of that driver

The store I found was very clean inside and out, the customer service was really really good. The food came very quick and was delicious.