Burger King in North Somerset

I ordered a chicken burger and they served me the wrong chicken, my other burger had dry meat with no juice. Horrible experience, I felt like I was throwing money away

I stood at the till 12 minutes before giving up. Where are the staff? Only saw one who spent her time serving the food delivery companies

There was a pungent smell of pee, as soon as we walked in. Not at all a pleasant experience

Placed an order via kiosk for table service . Waited 15 minutes with no one showing up. I went to the counter but was ignored as they were clearly short staffed and trying to multitask. Cherry on top something happened to my order so they had to prepare a new one. Total of 4 people eating in and still they couldn’t manage the customers efficiently. Not recommended.

My friend and I visited here last night . We are not fast food regulars and we were a challenging prospect for the staff., being two mature ladies who didn't have a clue. However, we were treated with courtesy and charm by a very busy staff led by a very good manager. They made a difficult day much better and we enjoyed the visit enormously. Thank you everyone, you are a credit to the company embody customer service at its best.

The dirty fries are awsome way better than dining with a clown

Waiting time for burgers 16 minutes is a joke

Burger kings better than McDonald’s and much better than the Greggs at Bridgend services cuz there isn’t a deer running around the Burger King

Hi there, I ordered a £10.99 Whopper meal through the Burger King app on April 17th at the Western Super mare location. The payment was successful, but the app didn’t confirm my order, and I never received the meal. I’ve tried contacting customer service multiple times, but no one has responded. I also tried emailing, but the emails bounced back. This is really frustrating, and I’d like a full refund for the order. Please let me know how this can be resolved as soon as possible. Thanks, Carrie

2 fries was missing and it was cold

Didn’t even give me my cheesey bacon loaded fried which I paid extra for

The food arrived in a timely manner but it was stone cold.

Dry, cold and not very tasty food. Delivery driver couldn't find us easily, selection box was soggy and all stuck together, ruined! Double whopper patties rock hard. Fries were like cardboard. Entire order was a complete waste of money this time.

I am absolutely disappointed with the service that I have had today over 2 hours from the time I ordered the meal.

Over 2 hours late, food came very cold, my 2 children were very hungry and by the time it came they was very overtired. Not happy

ordered at 9pm, arrived at 11pm

2 hours to get to me after ordering

Said it was going to be 40 mins but was an hour and 15 mins foods cold

missing 2 items both chicken nuggets .chips were hard and cold paid for extra bacon and when I opened the burger it had 3 Tiny bits of bacon that looked like it's been scrapped off the floor asked for 1 burger to leave off lettuce tomatoes onion

Ordered for 5.30pm and arrived at 7.35pm. Food was nearly cold. onion rings missing from order

Delivery was good, opened my order to find that all the fries from each order, small fries, peppercorn loaded fries and the cheesy bacon loaded fries were missing everything else was nice and good just wish the fries turned up as paid extra for them

Food was stone cold and took 1.45 hours to get delivered. The driver must have kept the food in his car while he did other deliveries or it was sat waiting in the restaurant while he waited for other food. Terrible

Terrible! Rude staff, not enough staff, cold badly prepared food, dirty environment, and don't even attempt to use the toilets. Disgusting. Will not be returning to this branch again.

This was my 1st visit to this burger king. I'll deffo be coming back again 😁. I tried using the kiosk to save a bit of time but boy did it confuse me, I went upto the front counter and the manager in charge Ann asked if I was okay so I explained she was rather helpful, friendly, smile young lady.. She brought my food and drink to my table and made sure i had everything sauces etc. She made my visit very positive. 5****

Perfect experience friendly staff and great food! Highly recommended

The driver made me uncomfortable and got to close to me

Ann is always very welcoming and table service is brilliant

Wonderful staff, hot food can't complain Seating area tidy and clean. Fast service for fast food, would recommend if in Weston-super-Mare

Seems staff have been bolstered, so food was quick and hot, Steakhouse Chicken, Whopper style is still the King 💪

You have got to try the chillie cheese bites 🔥🔥

If some thing is missing from the order,it’s a very bad experience

Food always spot on, never had an issue and never anything missing.

food was good, service was okay, but waiting 20 minutes for two burgers and chicken nuggets was frankly unacceptable. service from ann was perfect, she seemed to be the only person working whilst everyone else stood around.

Fantastic place fantastic staff.The food is perfect.

food never came, that's how late it was

was told it would be delivered by 18.55pm did not get here till 20.24pm, also I was being told deliver was at restaurant for about an hour. when it finally arrived it was cold

13-minute wait to get a couple of burgers to eat in, even though it wasn't busy - nobody in the drivethrough and maybe 5 tables were occupied. I chose table service and the server went to a different table with my food and then was somehow annoyed at me. Burgers were decent.

They were very slow in taking our order. They seemed so disorganised, and people in front of us had to change their orders cos they were wrong. They only concentrated on delivery orders

great service and fast delivery

first time trying dorrito chicken fries. coating was nice, but the chicken is like rubber. rest was really nice. and finally you do a milkshake. was delicious 😋

Food was tasty but unfortunately cold

Delivery driver was on point and professional

Ordered the food at 18:10 and the restaurant just kept pushing the delivery time back again and again until it was looking like it was gonna be 9pm or more… there’s no cancel order option or telephone number so was forced to drive to the restaurant

Was half hour late and driver was not bothered or apologetic

What is usually a 5 minute journey with the delivery took 25 minutes. The food was cold. Missing from the delivery was: Diet Coke; 6 Chicken Nuggets; 6 Chilli Cheese Bites; 6 Onion Rings.

Honestly this is the worst fast food place in existence consistently. 3 members of staff stood around scratching their heads and then just moving the tickets around without actually producing any food. Absolutely chaotic. Food came 40 minutes after ordered, cold and disgusting. Would recommend visiting the refuse centre round the corner for better service and food.

was told deliver between 21.05 and 21.40 and was told delivery driver was at restaurant from about 21.20 yet my order did not turn up until 22.10pm and was cold when it finally arrived

Missing items on a small order. Clowns won’t even refund.

We ordered 2 meals and only 1 turned up. The bag was open and the seal had been broken on the bag. Now 1 of us doesn’t have food. Thank you for that

Food was lukewarm when it arrived, and it took ages to be delivered, the delivery time just kept moving. Not great

restaurant sat on order and kept moving delivery time as not to affect delivery figures. it was 1 hour 30 minutes from order to delivery. very poor

Ordered online, fast delivery but super slow with making the food, not happy at all. Waited around 2 hours just to make 3 small meals!

The chips were not hot at all I had to reheat them and the buyers weren't that warm either.

Half of the order was missing, I had very hungry kids with no food.

To be honest I am a regular visitor to Burger King. This visit was pretty poor, waited 10 minutes in drive through before reversing out, then went into store & waited another 10 minutes before getting served. A real disappointing visit, it seems to be getting worse, they need to sort things out.

What arrived was very good but the extra chips and Chocolate Milk didn't show, which was a pity.

Food was cold, delivery driver didn't read instructions.

Delivery time around average but food cold on arrival

Ordered at 17.48, didn't arrive until 19.39. Ordered and paid for extra cheese on an item and did not get it.

Missing items food was cold waited 2 hours for delivery

We were in the drive through for 2 hours and never moved so left and seen about 50 uber drivers good food but

Absolutely ridiculous waited over 1 hour on uber eats. Can't be that busy that my driver waited over 40 minutes whilst they was 'Wrapping up' just ridiculous.

Double cheese burger meal was missing the chocolate milkshake

Nuggets were rock hard, chips the same. Very poor.

burger had mayo so could not be eaten!

Food was cold and soggy not very happy with it i took one bite and threw it in the bin !!

never coming here again!!! food takes a ridiculous time to come(staff have no urgency and are stood chatting),always sat in the drive through for 15 minutes+ when i’m the only one waiting, they never get the order right,asked for 6 nuggets and got 4 rock hard ones, drinks had no ice and no straws so i waited in the drive through even longer to ask for straws and no one came back to the window so had to drive off.

A good fast food restaurant. The burgers tasted great. Lots of parking

Food was stone cold chips were dry old and stone cold. Delivery driver made 4 delivery’s before ours and still others to deliver so their food must have been cold to just awful and £40 down the drain. Mostly in the bin.

I ordered to eat in. 3 items on the order board before mine. Had to wait 15 mins. Not good enough. Was not busy at all. My chips were lukewarm. When I took them back, I was met with a response, 'I'm surprised they are'. The were binned and replaced. I won't be visiting here again. Staff stood around not busy. Dirty area in eating area.

I placed this order on Thursday and complained that only half the order came. It was cold and late and looked like it had been stomped on. I requested a refund after it was delivered and I haven’t heard anything from you. I’m absolutely furious with the service that I have been given. I would highly recommend that people don’t use this company

it was all very nice except there were no straws included...

burger burnt cold awful filling

Ripped off by Parking cameras £100 fine foe over 2 hours nutz

Food never warm, staff miserable and is mostly empty but the drive thru gets busy.

Delivery time pushed back constantly. Took considerably longer than initially anticipated. No easy option to cancel which I would have done. Really disappointing

Just eat are pathetic when it comes to rectifying damaged food

asked for cheese but no cheese added

its was good overall but sadly we had an issue with our order and it's not the first time during weekends. we had ordered a vanilla milkshake and we got strawberry seeing as this is the 3rd time this has happened we are starting to get disappointed in the reliability of the restaurant. food was tasty though,

I am not happy with my recent experience at Weston super mate Burger King! Service was horrible to be frank. I will be telling my Facebook group to never go to Weston super mare Burger King! I was in line for over 40 mins This was supposed to be a new years treat for my little fella, you’ve simply ruined his start of 2025. Not happy…

Have been twice, both time waited over thirty minutes for food (when it’s very quiet).

So disappointed- ordered a family meal for 4 of us and only the adults food arrived. Missing 2 x chips, 1 burger and 1 chicken nuggets. Really spoilt a family treat evening meal. Really disappointed BK!

I ordered food for everyone in the house. We got everything except my burger. Very disappointed.

People not wearing hair nets when they should be, poor hygiene and in a food place it should be wore no matter what and not washing hand after touching face and not wearing gloves

Didn’t get the items I ordered, was delivered someone else’s order and cannot respond to the email to request a refund.

Late and stone cold, yet again just eat fails to deliver

Haven't been to burger king in like 3 years now because of what happened last time with there food so thought let's try it out never again must say 😅 whopper was terrible beef was burnt and dry paid good money but the quality was poor should have asked for a refund tbh but couldn't be bothered and couldn't wait to get the hell out of there not welcoming the girls looked like they really constipated not welcoming or attentive at all

Paid 899 for a burger and asked for items not to be on it and came with all items on it. No one without a burger.

was an hour late, times kept changing and was all very cold when it came

we ordered food 16:55 and the time got later and later and then arrived freezing cold after our children went to bed just before 20:00 3 hours later

My local burger king! Food is always good quality, tables are always clean, and service is always great and friendly. Nothing to complain about here.

We attended the Burger King at flower down retail park BS22 8FD this afternoon Wednesday the 11th December. I was struggling with my Burger King up and a young lady called SUMMER helped me with it she was extremely helpful and went out of her way to advise me. She had a lovely friendly personality and I spoke to the manager explaining how helpful she had been.

all chips are cold, delivery made on a push bike in cold weather and cold drinks added to the same bag as the hot food

The drive through college appears to be a mute

Cold dry chips and stale burger one of the worst burger kings I have ever been to. Stay away not even edible and very expensive

Was just served by Jake at the drive through and what a thoroughly nice guy he was! Perfect service and a lovely welcome personality (after my day of dealing with difficult people), he was a breath of fresh air. A credit to the branch i'm sure 👍

Food was luke warm. I had to reheat in micro wave.

ordered food at 18:00.. delivery estimated at 40minutes to an hour... order updated to ETA of 18:45... at 18:40 order showed courier at take away.. at 18:45 order updated delivery time 18:50-19:10.. this continued to happen 18:50 it changed to 18:55.. order finally arrived at 19:10 stone cold. no napkins provided or straws for drinks.. absolutely awful experience..

food was freezing cold when it arrived

I feel extremely disappointed to do this because I know how amazing everyone is in this place and I don’t think I’ve ever had a moment like this. The service I had was terrible I had dirty looks from one of the staff Isaac my order was incorrect and when I asked for a straw for my milkshake I was directed to the straws which aren’t the right straws and rolled his eyes and walked away, not to mention when I asked for a lid he picked up a dirty one which was left on the counter and then handed to me