Burger King in Sunderland

Los restaurantes dieron al conductor de entrega el pedido equivocado, el restaurante se negó a hacer nada excepto decir cancelar desde donde se ordenó y venir al restaurante en persona para hacer el pedido. Mantente despejado. Broma total.

Ryhope Drive-through - I'm so annoyed that for the second time in a row one item out of six ordered was missing from my order in drive-through. Nine chicken nuggets missing this time, and the last time, Fries. It wasn't that busy. Think you need to get your act together.

Burger King milkshake brings all the boys (me) to the yard (restaurant).

RUBBISH NONSENSE PPL WORST BURGER KING IN COUNTRY ?

No problem with service, food comes and no problem at the store

Great service... Always hot food.... Lovely staff .... I prefer the drive in

Missing patty on the bacon DBL XL burger. Charged extra for toppings and didn’t follow. So ludicrously expensive for such poor service and can’t even follow basic instructions.

burgers we're cold halloumi fries that hard couldn't eat them

driver delivered my order to someone else

MY FOOD DID NOT COME I WOULD LIKE A FULL REFUND IMMEDIATELY!

Took a hour to get food and food was missing

Over an hour for a delivery it’s unacceptable, if an order comes through regardless of area it should be treat and se bout just as fast as an area closer, if an area is not able to be delivered efficiently take it off justeat.

Place is clean as a whistle food gorgeous little tip get the gourmet fries lovely service

Ged is really fantastic, he really knows his burgers inside out !

Was half empty and the dorito seasoning was only on about 2 pieces of the chicken that did arrive as well as it been cold

never arrived!! driver drove round and round in circles then give up and put it down as delivered and we didn't get any food

Got served off gavin Was fast his was kind with the children definitely vist again

Chips were freezing and burger warm at best

Was missing part of my order. Had to refund with just eat.

food cooked then delivered 2 hours later freezing cold!!!

Cold food not sealed properly in bag

Food came freezing cold and wasn’t bother about the wait but it came freezing cold

Food was freezing cold. couldn't eat it. order came without a thermal bag, hence it been cold. And two bottles of diet coke was missing from the order very disappointed and it cost me £30 alot of money wasted . I won't be ordering from burger king again. Might be an idea for delivery persons to invest in a thermal bag.

Food was cold and the delivery time kept changing too which was not great at all

Ridiculously cold 55 pound down the drain pathetixlc service

food was cold and no free onion rings as ordered

Food was still hot and lovely, order details were all correct

Lovely food as you would expect in Burger King

Says you get a free order if you spend over £25 I spent £25.28 plus delivery and surge charge ask for chilli cheese bites free in the notes and received a receipt with no on it!!! Prepare time kept going up and up and when it was delivered it was lukewarm shocking

expected delivery time, continued to be pushed back multiple times, food arrived lovely, correct .... but cold.

Was a cold day but when food arrived it was cold and packaging was all wet. Chips were freezing we couldn’t eat them. I had to reheat both our burgers in order to eat them. When paying money for a delivery and the price of the burger I don’t expect to do that. Hopefully we can sort this, I won’t be ordering again

I pre ordered my meal 2 hours before I wanted it delivered for it to arrive an hour late and cold, partly due to the delivery driver not knowing the area and phoning me for directions then said that my address was wrong despite telling me the correct address which was the address he was at, I am extremely disappointed

Missed the chicken nuggets and the fries

Accepted order at 11:14, did not deliver until 13:44. Removed option to cancel order after delivery pushed back to 12:30. Food arrived lukewarm.

Food was lovely and warm and service was quick and very friendly

Didn’t even turn up, shocking service and had a nightmare trying to contact just eat for help

Debbie helped us with the order on the machines. Really helpful patient and nothing was a problem this was at the ryhope branch in Sunderland

My order was missing my burger the main part of the meal all that was delivered is fries and a drink

never received. driver took it

I had put the wrong address on the order but followed the guidance on the app to contact the restaurant who said its no issue they would put correct address on for the driver. Driver did not listen nor read the new address and took it to the original address i spoke to the driver who phoned and told me to speak to justeat on the phone there is no customer service phone line i managed to speak to someone who advised me to use live chat but would add notes live chat refused to help and closed chat

Gav is the best manager , I've been coming with my son since day 1 and I knew he would end up boss!! He the best , and deb his shift manager is very friendly 👍

All of the food was cold the delivery time was extended 4 times

Food is freezing and undercooked absolutely appalling

Burgers and chips were cold had to heat them up in microwave , charging a service charger when all items were cold it’s not good to charge

the driver spent half an hour in sainsbury’s resulting in me having stone cold food

Llamado a conducir a través de 2 comidas whopper. 1 coche delante de nosotros, pero esperó 5 minutos antes de ordenar. El coche de delante tenía el mismo problema. La chica que tomaba órdenes era seguir yendo asumiendo que estaba haciendo órdenes como las estaba tomando. Me enviaron a la bahía a esperar por comida como todos los que estaban detrás de nosotros. Conducir a través no es adecuado para su propósito y claramente con personal insuficiente. No volveremos a visitar ya que es totalmente ridículo el tiempo que tienes que esperar y los precios son demasiado altos teniendo en cuenta el servicio que recibes. 10 minutos en una bahía esperando una hamburguesa en casa del whopper Es un poco embarazoso

Apart for been a little later than the order time I requested everything was great. The food was really nice and was also hot 👍🏼

The whole place is filthy with not a clean table or area available. Various Spillages on tables and floor and rubbish and food scattered around. Had to use a dirty table. Your forced to use a digital stand to order as they don’t card at the till only cash , but they do take card on the drive thru and that card machine is 4 foot away, When you’re paying for more expensive quality food the basics need to be right for those prices. Totally unwelcoming and undervalued as a customer. Thanks

Missing items AGAIN. The place is useless!

Have mo received food. Called burgerking and said they coukdnt help, cannot get through to just eat for refund or replacement.nevercafain woll i order through just eat if this is whats hoing yo happen .evem tipped the delivery driver thst never came.

Cold - drinks packed in same bag as food. Burgers were a mess

Half of the order was missing waiting for response to message

Cooked perfectly and really enjoyed. Considering the storm outside it was still delivered rather hot and on time, and with a smile. I only wish id tipped the delivery driver more considerating the terrible weather and treacherous driving conditions

Ordered bottle of coke didn’t receive it with order when questioned driver he ignored me and has also ripped up receipt attached to bag won’t be ordering again for your staff to rob me and treat my property with disrespect utterly disgusted!

food was missing and absolutely freezing

Food was very cold has to be warmed up

delivey was over 2 hours and arrived cold _ rang burger king and they said theyve nust received the order 5 mintets ago spent over £50 for cold wilted mush

I ordered it 3 hours before requested delivery time and it was delivered at 8.50 instead of 8.20 Also price was very steep for what I ordered

Burger Burger Burger Burger I’m in your walls

It took the restaurant over an hour to make the food, which was cold by the time we received it. Delivery driver was good but the restaurant was terrible. Unlikely to order from Burger King again.

Delivery time kept changing. foot arrived stone cold. a waste of £23. utter garbage

Food was over half hour late and when it came it was freezing my husband had to throw it in the bin it was that cold

En serio, no valores este sitio, La hamburguesa de queso doble de tocino estaba congelada, no fría. Mis hijas hamburguesas estaban bien queso estaba derretido y comestible. El mío no, había hielo en mi tocino, el queso no se derritió, así que lo llevé al mostrador y el personal dijo: ¿Quieres un reembolso? Dije que sí, que hago su piedra fría. Dijo que te haría otra, pero será exactamente igual. Me acabo de ir. . mi hija dijo ¿recibiste reembolso? Dije que no lo sé. . ella fue a contraatacar. La chica dijo que bueno, yo me ofrecí a hacer otro y ella dijo que no. ¡No! ¡Dijiste que SERÍA LO MISMO! ¡Así que desde cuándo se sirve comida congelada! Sin embargo, mis hijas hamburguesas no estaban frías .. nunca más y sugiero que cualquiera que coma aquí si hace frío llévelo de vuelta! .. también lo ha hecho. No - uno notó que las freidoras, etc. son silenciosas y no huelen a comida cocinada. muy extraño...

This must be the worst order I've had yet. Everything was as cold as the bottle with juice. Definitely not worth it.

Burger was put together well. Was yummy! Clean and friendly environment

food was cold when it arrived and driver was unable to locate my address after giving them instructions on how to get to my street

Items missing yet again ! , do not go anywhere near this branch, they cant seem to manage to put a simple order together.

The food was absolutely freezing wrong order and no dips

delivered on time but just eat rip you off.got one total price then went to pay for it and just eat decided to change the prices. I won't be using again. I HAVE GOT SCREEN SHOTS FOR PROOF

Hi iam really unhappy bout my order, the original delivery time was 12:45, food was delivered at 13:40, i am currently at work and got in trouble for eating outside my allotted break. When the food arrived it was cold and soggy, really dissapointed

Check your order. Items missing. Seems to be a common thread from this site

never revived our 2 happy meals we ordered seems its the drivers fault as weve rang the outlet and they explained to us that everything was in the bag that was ordered so must be the drivers who are taking food

About what u expect no issues better than McDonald’s

Lady let me have a deal even though I didn't have the right app code! 2 whopper meals for a tenner.

Quite little place in Sunderland

Served by Debbie, brilliant service with a smile, be back soon x

not happy part of order missing

Amazing staff, great food, good customer service and very clean. Debbie and Madison and Libby were very helpful to

Staff seemed lovely and friendly

Maddison, number 1 needs a payrise asap!

We use this branch as they're always helpful and friendly. Very polite too. Food's always spot on and can't complain

missing items again!! this happens far to often. absolutely ridiculous

Quite good customer service today here. Unfortunately as no customer is able to use the provided bin, a lot of rubbish is cleaned up by the team members. Unfortunately that resulted in my food being cleaned away whilst using the toilet (not taking my food to the toilet). However the site team happy to replace the discarded food no questions asked.

they could have knocked on our soor to know that the food has been delivered

ice cold, sent some poor kid on a bike this far

Always a good service from here. Never any issues with Burger King Ryhope.

I ordered and paid for extra fries I havnt received them

Ordered a double whopper as part of the order but only a single whopper was in the delivery yet paid for the double whopper

Says its delivered but haven’t received it

The kids meal was soaking went which couldn’t be eaten

A joke. Ordered from here a £30 order and only got my 2 drinks and that was that called them up and they expected me at 32 weeks pregnant to go down there when I don't drive

Missing food items there was a tick list attached with the food items I ordered, they didn’t reference their own list. It’s so frustrating when some of us have no food to eat! Its simple get it right.

didnt turn up and had no refund?

absolutely fuming they forgot my pop and am hanging 😤

Awesome breakfast, friendly staff

Missing items only half the order ordered 2 meals only got 1 and it’s not right

Driver was parked out side of macdonalds picking up somone elses.order for 15.minutes food was stone cold went straight in the bin

Very unhappy driver took food with him and was very unhelpful and unpleasant, used your company many times I have never been treated like this , driver aggressive and unprofessional, extremely disappointed and hungry

Food was ordered at 1pm toom nearly 2hrs to come food was cold and 2 items missing from the order

Every time I’ve ordered from here it’s been stone cold not right really when u are paying for hot food and the man that delivered it the last time was so rude