Burger King in Sunderland

I have not received my order. We have contacted Burger King who have advised us that the food is still waiting to be collected. Yet you have stated it has been delivered. I am absolutely disgusted. I expect a full refund

originally said half an hour when placed the order, kept being pushed back and eventually came another 45 minutes after original time given. food was cold and inedible and went into the bin. £6.25 credit dosent really cut it when the order was nearly £30quid. won't order again

Delivery was quick and all food was there but was missing all the sauces I paid for which ruined my full meal

Over an hour to deliver this order and then when arrived very poor quality and ice cream was upside down

order didn't arrive had to order again. leaving 1 star for delivery as can't select zero

driver didn't show up, taunted us and didn't deliver, having to try and get a refund

Very tasty chips with cheese n bacon were delicious

food didn't arrive, says delivered but hasn't been, £30 odd worth of food vanished?

Los restaurantes dieron al conductor de entrega el pedido equivocado, el restaurante se negó a hacer nada excepto decir cancelar desde donde se ordenó y venir al restaurante en persona para hacer el pedido. Mantente despejado. Broma total.

Nice food but the delivery took almost double the time it first said

over an hour late and arrived cold, inedible and incredibly dissapointed.

90 minutes is too much for one delivery, the was cold

both drinks missing not for the first time .

missing items when only 4 things were ordered

All Food was cold. Ordered 6 onion rings - got 5. Overall it was just about edible. Won’t order again

Food missing out my bag again! Bag was also open this is getting silly now. Not on

Food was freezing and missing food.

Food was stone cold, drinks were half full on a large!

never received the order and it was over £35 . I am livid

complete wrong order nothing I ordered came and I have received someone elses order

never got my order and it wait hours not happy 😒

half my order missing not good enough.

missing the ice cream pop and 20 chillie cheese bites

Burger missing from order hoping to recieve refund and not the 1st time i've ordered frm here and something missing.

Dips paid for but not in the bag. Slush only half full.

Meal was freezing, cold fries, onion rings, think the hottest thing on the whopper was thee salad

says its been delivered when its not here

Ryhope Drive-through - I'm so annoyed that for the second time in a row one item out of six ordered was missing from my order in drive-through. Nine chicken nuggets missing this time, and the last time, Fries. It wasn't that busy. Think you need to get your act together.

Burger King milkshake brings all the boys (me) to the yard (restaurant).

onion rings were missing and the chicken burger looked like it had been stood on. straight in the bin.

ordered at 5pm, delivery time kept getting later and later untill 7pm when the order was marked as delivered but I never received it

Lovely, courteous delivery person. 👌

Food was cold when it arrived, very disappointing. Definitely won’t be ordering from here again.👎👎👎👎

Ordered at 11.45, received at 13.20

very little cheese and bacon on my fries very poor.

Ordered burger king meal for breakfast, no fault from the store but the delivery guy was so rude and handled our food like trash. Treated my husband so impolitely. The delivery guy has no manners and customer service at all!!!

The food was cold, the frozen fanta’s were barely half full and there were no straws

Didn’t like chips but over all really good 🔥🔥🔥

Still hot when arrived. But expensive

Never arrived but said it was delivered

This was the first time we used a delivery service for a Burger King, usually we’d collect it. After just coming out of hospital we got it delivered tonight and paid £48, unfortunately all of the food was freezing cold. Just so disappointed as we were all looking forward to it. frustrating when you spend a lot of money and food is cold.

food a little cool but generally ok

driver was incredibly miserable and grunted his request for a code.

burger and fries were cold when arrived

RUBBISH NONSENSE PPL WORST BURGER KING IN COUNTRY ?

No problem with service, food comes and no problem at the store

fanta instead of coke you delivered sorry

Great service... Always hot food.... Lovely staff .... I prefer the drive in

Food was cold on arrival, waste of a lot of money

Driver was sitting in car in front of my house for 5 minutes being on call (was talking to phone) while my food was getting cold (it was further away restaurant at first place). Very bad service, waiting in porch for guy to finish call to come to my door.

Missing patty on the bacon DBL XL burger. Charged extra for toppings and didn’t follow. So ludicrously expensive for such poor service and can’t even follow basic instructions.

Was waiting for delivery but nobody came to the front or back door Got confirmation saying it had been delivered but no food received only to find it the next day left in the street outside my gate. Had to bin it

burgers we're cold halloumi fries that hard couldn't eat them

MY FOOD DID NOT COME I WOULD LIKE A FULL REFUND IMMEDIATELY!

driver delivered my order to someone else

Took a hour to get food and food was missing

Place is clean as a whistle food gorgeous little tip get the gourmet fries lovely service

Over an hour for a delivery it’s unacceptable, if an order comes through regardless of area it should be treat and se bout just as fast as an area closer, if an area is not able to be delivered efficiently take it off justeat.

Ged is really fantastic, he really knows his burgers inside out !

Was half empty and the dorito seasoning was only on about 2 pieces of the chicken that did arrive as well as it been cold

never arrived!! driver drove round and round in circles then give up and put it down as delivered and we didn't get any food

Chips were freezing and burger warm at best

Got served off gavin Was fast his was kind with the children definitely vist again

Was missing part of my order. Had to refund with just eat.

food cooked then delivered 2 hours later freezing cold!!!

Cold food not sealed properly in bag

Food was cold and the delivery time kept changing too which was not great at all

Food came freezing cold and wasn’t bother about the wait but it came freezing cold

Food was freezing cold. couldn't eat it. order came without a thermal bag, hence it been cold. And two bottles of diet coke was missing from the order very disappointed and it cost me £30 alot of money wasted . I won't be ordering from burger king again. Might be an idea for delivery persons to invest in a thermal bag.

Ridiculously cold 55 pound down the drain pathetixlc service

food was cold and no free onion rings as ordered

Lovely food as you would expect in Burger King

Food was still hot and lovely, order details were all correct

Says you get a free order if you spend over £25 I spent £25.28 plus delivery and surge charge ask for chilli cheese bites free in the notes and received a receipt with no on it!!! Prepare time kept going up and up and when it was delivered it was lukewarm shocking

expected delivery time, continued to be pushed back multiple times, food arrived lovely, correct .... but cold.

Was a cold day but when food arrived it was cold and packaging was all wet. Chips were freezing we couldn’t eat them. I had to reheat both our burgers in order to eat them. When paying money for a delivery and the price of the burger I don’t expect to do that. Hopefully we can sort this, I won’t be ordering again

I pre ordered my meal 2 hours before I wanted it delivered for it to arrive an hour late and cold, partly due to the delivery driver not knowing the area and phoning me for directions then said that my address was wrong despite telling me the correct address which was the address he was at, I am extremely disappointed

Missed the chicken nuggets and the fries

Accepted order at 11:14, did not deliver until 13:44. Removed option to cancel order after delivery pushed back to 12:30. Food arrived lukewarm.

Food was lovely and warm and service was quick and very friendly

Debbie helped us with the order on the machines. Really helpful patient and nothing was a problem this was at the ryhope branch in Sunderland

Didn’t even turn up, shocking service and had a nightmare trying to contact just eat for help

My order was missing my burger the main part of the meal all that was delivered is fries and a drink

never received. driver took it

I had put the wrong address on the order but followed the guidance on the app to contact the restaurant who said its no issue they would put correct address on for the driver. Driver did not listen nor read the new address and took it to the original address i spoke to the driver who phoned and told me to speak to justeat on the phone there is no customer service phone line i managed to speak to someone who advised me to use live chat but would add notes live chat refused to help and closed chat

Gav is the best manager , I've been coming with my son since day 1 and I knew he would end up boss!! He the best , and deb his shift manager is very friendly 👍

All of the food was cold the delivery time was extended 4 times

Food is freezing and undercooked absolutely appalling

the driver spent half an hour in sainsbury’s resulting in me having stone cold food

Burgers and chips were cold had to heat them up in microwave , charging a service charger when all items were cold it’s not good to charge

Llamado a conducir a través de 2 comidas whopper. 1 coche delante de nosotros, pero esperó 5 minutos antes de ordenar. El coche de delante tenía el mismo problema. La chica que tomaba órdenes era seguir yendo asumiendo que estaba haciendo órdenes como las estaba tomando. Me enviaron a la bahía a esperar por comida como todos los que estaban detrás de nosotros. Conducir a través no es adecuado para su propósito y claramente con personal insuficiente. No volveremos a visitar ya que es totalmente ridículo el tiempo que tienes que esperar y los precios son demasiado altos teniendo en cuenta el servicio que recibes. 10 minutos en una bahía esperando una hamburguesa en casa del whopper Es un poco embarazoso

Apart for been a little later than the order time I requested everything was great. The food was really nice and was also hot 👍🏼

Missing items AGAIN. The place is useless!

The whole place is filthy with not a clean table or area available. Various Spillages on tables and floor and rubbish and food scattered around. Had to use a dirty table. Your forced to use a digital stand to order as they don’t card at the till only cash , but they do take card on the drive thru and that card machine is 4 foot away, When you’re paying for more expensive quality food the basics need to be right for those prices. Totally unwelcoming and undervalued as a customer. Thanks

Cold - drinks packed in same bag as food. Burgers were a mess

Have mo received food. Called burgerking and said they coukdnt help, cannot get through to just eat for refund or replacement.nevercafain woll i order through just eat if this is whats hoing yo happen .evem tipped the delivery driver thst never came.

Half of the order was missing waiting for response to message

Ordered bottle of coke didn’t receive it with order when questioned driver he ignored me and has also ripped up receipt attached to bag won’t be ordering again for your staff to rob me and treat my property with disrespect utterly disgusted!

Cooked perfectly and really enjoyed. Considering the storm outside it was still delivered rather hot and on time, and with a smile. I only wish id tipped the delivery driver more considerating the terrible weather and treacherous driving conditions

Food was very cold has to be warmed up