Burger King in Leeds

After having a fun day at Elland Road Stadium and Ice Skating I thought I’d take my son down to one of my old haunts. As a teen I used to frequent this particular Burger King and had warm fuzzy feeling of nostalgia for the place. Well with in 30 seconds all that was ruined and I could see why it was empty (Apart from some obnoxious Delivery Guys). Tables were filled with Rubbish, staff were more concerned with Drive Through and Online Orders than actually serving people who visit, the food was cold and poorly assembled, chips were soggy we couldn’t finish it, asked to speak to a manager who never appeared, took my complaint to their customer service. I can’t believe that a company like Burger King willing hires and promotes staff with such a high level of incompetence and complete lack of manners! Yet to hear back from Burger King Customer Service, but fond memories have been replaced by this experience, and if the place gets shut down by environmental health, I wouldn’t be surprised! AVOID THIS BRANCH LIKE THE PLAGUE!!

Just been through the drive through at Burger King Junction 1 Beeston Leeds. I ordered 2x bacon & chilli jam whopper meals and a normal whopper meal. Paid over £30. Got home and they’d not included the third burger meal. I’m hungry and out of pocket now. I rang the venue 8 times but they didn’t answer. The complaint line comes with an extra charge per minute so I’ve given up. Please employ people who can count to 3. I’m hangry.

I was at B&Q and fancied lunch so crossed the carpark to BK. Couldn't get the self-service screen to take my card, tried another srceen with same result tried a different card .... People on the next screen were having the same problem so I just gave up and went up the road to the competition where everything worked just fine. Pity really as BK burgers are better but if their tec won't work they could always go back to the old system with a real person taking orders with a 100% success rate.

Really nice food nice people give them some credit they all work hard it’s a hard business to work in

Fantastic food nice people nice atmosphere no issues no problems got food very fast will definitely visit again

Ordered a bacon double cheeseburger meal, took it back because it wasn’t plain. I was asked if I had ordered it plain, I replied and said I’d never had to before. It must have been a recent change but they were making out as though I was in the wrong. Annoyed about this and also overhearing a staff member saying for f****s sake when they were asked to make it they way I’d always known. This was on Merrion Way in Leeds.

Staff were very helpful and friendly during the service and the food was excellent. The store was clean and had great selection of things to choose from. Very happy experience overall

Fantastic food nice friendly staff will visit again clean place nothing was too much trouble we had no issues at all

Horrible service. I don’t know how this place still working :( They need good Manager. We pay extra for food and they always have problem :( is new design and is mess around us.

The quality and food freshness is not up to scratch I thought this american icon believed in standards This outlet needs a head office visit

After having ordered for takeaway a couple of times and being happy we visited on a Sunday morning... there was a problem with a till and stuff was not managing the issue well. There were 5 people, 1 taking orders and helping with packing, 1 managing the drive thru, 1 at the phone I suppose managing some online issue with a customer and 2 in the kitchen. The service was so slow and appalling. In the baby change/disabled toilet there was something that I couldn't figure it out, don't know if it was poop or rust... this restaurant is so bad... it was not like this few years back, you should do something about it!

Called in today at 10am as they opened, very impressed with the friendly and polite staff Good choice of breakfast items, and excellent value The restaurant is a little “tired”, but was clean where it matters and plenty of hand sanitizer etc. Would certainly use again

So as a regular customer I am very disappointed I bought a double whopper as per I paid for extra cheese but it didn't get cheese in fact the burger was dry with no salad and barley any sauce

My wife and I visited this pigsty of a burger King. Firstly our luke warm whoppers were on long baps, drinks machine had a mind of its own and heavily tattooed staff member disgruntled because I asked for our table to be cleaned. Food was lacklustre. Cold chips, luke warm burgers and generally poor hygiene. Shut up shop and sort the issues out !

We have called in here a few times over the years for breakfast ,early lunch or a quick snack. I personally prefer their breakfast to 'The Golden Arches' due to the hash browns but the bread roll can be a little 'doughy'. The burgers however are always good and tasty. Although clean and presentable I feel it would benefit from a 'make-over'.( Ramsey are you listening ? !) However the staff try hard and I sometimes feel they deserve a little more custom as they never seem to have the footfall of their rivals.As two new outlets have opened on this retail park maybe that will change. In the meantime we will revisit as it is - 'QUICK & SIMPLE'

Service is so bad in this place it’s like organised chaos. Thankfully we got the best assistant there he seemed to be in control. However I still waited 20 mins for 3 double cheese burgers all customers were complaining. People behind me were getting my cheeseburgers 😡I’ve said this before but really mean it not ever going back. I used to think it was better food than McDs however the service is atrocious

Dirty tables, incompetent & unmanaged staff, dry burgers, lukewarm fries, long wait times to be served and for food to arrive. Our visit there was a "spur of the moment hunger" event - BIG mistake and last ever visit! Ugh!

I visited the restaurant with my wife and 2 kids on Sunday 30th June around 12.30-12.45pm, and although this isn't something I would normally bother with, my wife and I felt compelled to write to you to issue a formal complaint about the incompetent service...

Dry reheated burgers is not what it says on the wall poster, but its what we got,disgusting. It used to be quite nice at one time, but I won't be going back.

Person in charge was absolutely lost and has no idea how to deal with customers. All servers avoided eye contact with customers as they seemed like they didn’t even wanted to work there. Tables were messy toilets were messy , burger buns were cold ....

Called in for an ice cream and the service was shocking, waited 10 mins, no real apology. One ice cream came out and was given to us with NO spoon and then it started to melt. The machine broke down and there was NO urgency...

Pretty well a standard Burger King. I had their New Bacon King Burger which was packed with bacon and a delicious burger with all the trimmings. Add a regular coke and Fries, the total price was................????? Handing it over to me, I noticed the till...