Burger King in Edinburgh, City of - Phone Number, Reservations, Reviews

Visited for food, service was fast and the staff were very pleasant

Dirty. Although the restaurant was almost empty. Got our order wrong by not giving us the extra large fries we ordered. The lady said she forgot. A young guy then tried to give me small fries but when prompted by myself with the receipt in my hand he gave me the large fries. Meanwhile my meal was getting cold . The king box meal is a pure con ! Nothing like the picture.. I had a junior whopper meal and the bun that was with the king box was the same size. The king box burgers looked like they had been sliced through the middle to make 2 ! Also the bacon was missing. Sorely disappointed and won’t be back. I have photos to back up my statement.

Very impressed. Everything was fresh and the service was excellent. Well done BK SQ.

Aristotle says virtue is the extent to which an object fulfills its function, which makes this Burger King as virtuous as it gets. Stopped in on our walk from Edinburgh to St Andrews and it did exactly what it needed to. Keep it up, king.

Patience was very helpfull with my menu selection and i got a king box

Matheo great guy same with the Gus fella

Terrible. The guys are kind but the place is dirty and above all cold, air conditioning on at 6 degrees, ridiculous. Completely empty at lunchtime, now I know why

Friday 21st 6pm. Nice polite server called poppy, really friendly, Meal made very quickly, freshly made. Fresh hot chips Restaurant was very busy, and only 4 staff on but still was fast

Quick service. Food was perfect, staff friendly.

Served my Charlie. Very friendly and kind. Good food nice great atmosphere

Staff really helpful Charlie always on hand to help out no matter what

Service was awful. Unfriendly staff which I was not expecting given this is Scotland

I went through the drive thru. Never really busy but staff struggling to hear the orders. Got the window reconfirmed my order and had to wait in the car park. Order 1/3rds right and 2/3rds wrong and stone cold. 2/3rds in the bin as non edible. The last 3 orders have been wrong and cold. Store could also do with an upgrade as it seems very run down.

Bread was very, very dry. I couldn't eat my burger. Very dissatisfied. Service was also bad. The cashier was not smiling. Not happy at all.

Always good for a quick pit stop

Food was excellent but staff looked so down in the dumps. Was seriously quiet in the restaurant as well. Cheer up guys. A smile goes a long way for customers

Have to wait for food every time I go but it's good quality to be fair 👌

The chips and burger was hot and delicious

Great service from Matheo. Food was tasty.

Standard if burgers have reduced in size and taste. Quality certainly fine down hill

Worst food ive ever been exposed to , no one should eat here

Good food. Enjoyed the peppercorn whopper

Great food, helpful staff but the smell inside is suggesting something is seriously wrong. The floor has never been washed in months, health hazard!

Great service from Mateo and tasty food. Have always enjoyed BK whopper with cheese!

Very pleasant experience, the food was good and the staff was very friendly expecially this employee with the tag Crewmate Matheo was super friendly and polite. The only reason i cant give it a 5 star is because they didnt take cash(shocked to my core btw) and ice cream machine was broken but i suspose i was just unlucky i guess that day. UPDATE, came back after 2 years place got even better and once again this time actually MANAGER Matheo was a delight to be served by, and the food was even better.

Great service from Matheo, very polite

Came here for holidays with my wife and my 4 kids. We had a very rough flight experience due to delays of ryanair....... and we arrived late, so the burger king from south queensferry was our only chance to eat something decent. Fortunately we met manager Matheo that receive us with so much kindness and such a big smile, our hearts immediately melt. He served us the best burger king we have eaten in our lifes, the whole experience was just CRAZY. Never tought I could feel like this in a "fast food" restaurant. Amazing experience, i wish Manager Matheo all the best and great sucess in life, will for sure come back just to be greeted by him again! Thank you so much.

staff were very lovely and accommodating, it was quite busy so the food was fresh and the service was fast would definitely recommend 😁

Love me a bk! Staff friendly, great service, and freshly made. 👌 always use the bk app, whopper meal , chillie cheese bites and a chicken melt £9:48. Stuffed.

5 whole stars go to the wonderful Charles (King Charles) he was so helpful, friendly and charismatic. We were gutted the soft play was closed but Charles saved the day with his amazing patter my oldest kid says he deserves the Employee of the month… every month !!! Thanks again Charles couldn’t have done the menu with out you !!

The burgers were too basic for the price and small, the service was normal but the environment was not good, dirty tables and no proper things to eat inside.

Staff were friendly was served by poppy she was lovely and one of her colleagues Scott put a smile on our faces such lovely young people

Went while out a drive . On arrival to the restaurant we were greeted by the pungent smell. I would have left but my husband was hungry. We ordered a meal for takeaway as we couldn’t sit in with the smell. We waited for 20 mins for meal and when we went to car food was luke warm. What a waste of £22 pound

Die Sauberkeit lässt zu wünschen übrig. Der ganze Boden hat geklebt. Essen war aber okay.

Have been 3 times and the food gets colder each time

Good choice of food especially for kids. Very quiet during our lunch time visit today so had the choice of tables

Could not eat the food that was purchased here (even outside) as the smell inside the restaurant was so awful. Someone from burger king really needs to be visiting this one or even closing it down! No surprise really that it was empty at peak lunch hour.

Shop was absolutely stinking of pee. Staff very ignorant apart from one nice little lady and food was stinking

Ordered a whopper meal. Burger cold, stale crumbly bread. Very very angry.

Nice people working here. I forgot poorly my scarf with a highlandcow pin on it :'( I am sad to loose it:(

Despite lovely staff and gd service all the food was over salted and there was an off smell in the place.

Top quality chicken burger and great service

Great food, shame the restaurant looks run down time for a re fit Burger King and get that play area open.

Closed twenty mins early. Advertised as open until 8 but not true. They have on their Google open until 8, when I arrived I was rudely told they were closed.

Food was gross they should be embarrassed

Entrance stank of P. No menu on the counter top to choose. Worst BBQ king I have been in. Won't be back.

Where are the milk shakes???? Serviettes or condiments not on show and not been offered. I had to ask for each thing individually. In general poor service. Alot of room for improvement. Dirty. No reason for been like this, very quiet... Update: massive improvement. All around very good. Recommended.

Eine der schlimmsten Burger King Filialen, die ich je besucht habe. Hof und Restaurant sind ungepflegt und unsauber. Die Eingangstür ist mit Fingerabdrücke übersät. Stühle, Tische und Fußboden sind dreckig und klebrig. Ein Großteil der Sitzplätze des Restaurants wurde hilfsbedürftig mit Stühlen abgesperrt. Dieser Bereich war aber auch nicht sauberer. Hier hat schon lange niemand mehr richtig sauber gemacht. Die Speisen waren kalt.

Would not recommend a visit here. Place looks run down since last time we were there a few years ago. On entry there was an unpleasant odour and the lighting was very poor. The kids play area was closed off and looked like it hadn't been used or cleaned for a while. There was a queue in which some families had been waiting 40mins for their order. While waiting, three customers complained about time taken and had their orders refunded. One other customer had been waiting almost an hour for an order! While the manageress dealt with refunds, there were potential customers standing waiting to be served who didn't even get acknowledged or asked if they minded waiting. We got our order after about 20mins, probably only because others before us had walked out in disgust and becauae of the cancelled orders although when we went to get a drink, the machines had very little options and needed refilling. When we eventually found a table that looked clean enough to sit at, having a look around, there was food on the floor at a few tables so it was obvious that the staff didn't clean the floor very often. My partner visited the toilet before we left as well and said they weren't clean. She also slipped on the floor on exiting as the floor was greasy. No apology or assistance was offered by any member of staff. Needless to say, we shall not be back and I wouldn't adviae anyone else visiting. There is one near the retail park over the bridge in Halbeath near Dunfermline which is much better.

Was appalled at how dirty this entire place is. Ate outside to get away from the dirty cloth smell! There are not enough staff in situ to be able to keep customers happy at all. Needs completely gutted and then work on customer service. Food was also under par due to short staffing. Service was extremely slow and not enough staff on to give good customer service. Shame as it used to be a great place to eat.

David who was working 29/07/23 is a sound don. best customer service going. absolute made our night x

Always a nice calm place to have lunch

This place is filthy!!! Tables not clean, floor absolutely disgusting and the smell could not be described other than rank!! Do yourself a favour and stay away!!

First person to arrive at 11am- tables and chairs were dirty and not cleaned- glass on doors were covered in hand prints - this should be spotless before service. Person who served as no clue - didn't offer sauce etc and it was like pulling teeth. Burger was horrible - the bacon wasn't crispy and the rocket had seen better days. Wont be back - expensive rubbish food

Service is absolutely atrocious. They get 1 or 2 customers and the place comes to a standstill. What a joke.

Best burgers as always and the staff were friendly and helpful

Stood at till for over 5 minutes before we were even acknowledged, tables were disgusting floors even worse! Food was warm at best, had to return to ask for straws and lids for cups. Also after spending £40 on meals you now need to pay for sauce. Place should be closed, possible the King of grime but certainly not the King of burgers.

Taste your drink before you move on. Always flat

Great good great service nice fresh food and drink.a drive thew or sit in a car park there the staff helpful and polite I would recommend comeing here

Food was disgusting burgers had no taste just bland the bun tasted stale and looked like it was thrown together. Staff seem to do more talking than anything. Been coming for a while and safe to say this place is going downhill. This will be my last time here

I went here yesterday and the restaurant was like the Mary celeste I think I counted 5 customers 3 being in the group I was in and it was still slow service no kids play area still think it's been closed for a long time now also when getting food the drinks didn't come with tops only the tea but not the fizzy drinks everything else was okay those.

Another good BK. But it does do what they say they will. Hot fresh food.

The worst BK ever! Staff in this branch are horrible, nasty and arrogant attitude. An empty place and make you wait for more than 10 min to take your order. Food is terrible so pointless even the wait.

Arrived 1 hour before closing time (8PM, the restaurant closed at 9pm). Front doors were locked although there was still customers eating inside??? 2 separate members of staff witnessed us trying to get it yet done nothing. Shocking customer service from a well established brand. Judging by the rest of the reviews, this is not a rare occurrence. The vetting process for staff in this establishment appears to be extremely poor. Went to a better burger shop a mile away. AVOID

Arrived 1 hour before closing time. Door was locked although there was customers still eating inside the restaurant and we were ignored by two separate staff members. Very poor customer service!

Excellent! Had a quadruple Whopper extra bacon & cheese. Diet coke as i was concious that the "diet starts tomorrow". My old friend Kenneth was sadly not in attendance as he was still recovering from last sundays all day pool party. Suffice to say tasks remain undone to this day. Will be back soon for something a little fuller next time.

Went here tonight after work for some fast food. This is my closest Burger King and to me always has a nice atmosphere. Tonight was no different. I had a bit of trouble ordering and the staff including manager went above and beyond. I’d had a very long day at work and this service made me smile. The food was good too! Keep up the good work!

A quiet Saturday but was what was needed. Food hot and tasted great

Service is glacial. If you order something in drive thru you often have to wait in parking lot for a long time. Store is almost empty. It happens so frequently it's really getting unacceptable. Excellent vegan options. The freestyle beverage machines inside are often out of flavors and have been seen to be out of service. Ice is slow coming too.

This burger king can be a hit or a miss, my last visit was fresh and warm. The only thing that bugs me is the drink machine doesn't have as many flavours as it used to

Friendly and helpful staff on shift. Well prepared and fresh Whoppers. Thank you.

Gave it to the dog, the dog got the runs

Excellent value when ordering through the app, especially during their Appy hours, which are 14:-17:00

I had had a drink and couldn’t drive so we walked to Burger King to find the restaurant closed very early in the evening .. we asked if we could get food and was ushered rudely out of the building by what should be an ex employee We were forced to get a taxi to another more famous burger place that was a mile down the road and had a restaurant that was open to eat in Rude staff make an impression on people - there is a polite way to say sorry we are closed and you can’t have any food because you don’t have a car Retraining of staff is a priority at that site and the emphasis of customer service given that 1st priority

Wow what an unbelievable rude manager at Queensferry. We asked if the restaurant was open and she told us no and told us to get out of the building. Never will we go to a burger King again. We think her name was Eleanor but she needs serious customer retraining as she is a disgrace to your team. I hope the management read this and act on it as we are really upset and cannot believe you would employ such nasty people to deal with customers.

Not too busy for being mother Day

Stood and waited for 10 mins at the counter for someone to take my order. No one even looked at me or gave any indication they knew I was there so I left. Seems sit in customers are bottom of the pile.

If I could rate a 0 or even a minus score I would honestly, this service well sorry lack of service tonight was horrendous. Arrived just 19:52 to wait untill 20:15 to actually be even looked at then 20:20 till was served and that only the start of the horrible experience so after eventually been served when filling up juices the ice in machines not working the juice tasted like salt and chemicals when mentioned to staff all they done was a new cup not even bothering to look at machine then the second juice had what looked like oil dripps all down the cup when it was handed to us, we then received our order and was let out the shop after been locked in it, once sat in car we checked order and things just got worse had bought the king loaded cheesey fries to be handed a box of chips with legit like 4 little cubes on bacon on it and no cheese sauce, when went back to shop to raise issue was answered with what's the issue once we told him he then mentioned he has previously already had 6 complaints today about the King loaded cheesey fries, was then handed a portion with still little to no bacon or sauce on it as a replacement. Through the whole experience staff where giggling and laughing through the kitchen area or walking about like a headless chicken not knowing what to do. Look like they all just wanted to try close shop early to get home for there Friday night.

Terrible service 4 people on back talking to each other having a laff no customer contact as such usually like a burger King this time hated it waited 15 mins to be served and told. Were busy when no other customers in shop

Tried to visit at 8pm on a Friday night and the staff had locked the doors! Advertised hours are till 9pm!

Visited the restaurant 19:22 12/02/23 served by Casey-Sadie- on the receipt. Always a friendly and pleasant experience when she’s on shift. I work locally and occasionally treat myself to a Burger King as it is close and convenient. Without doubt every time I see her she’s asking me how my day has been, we always have a wee conversation and she passes on well wishes for the rest of my day. The food is always fresh and delicious. All the other members of staff I’ve interacted with have all been very polite. Just wanted to pass on a message to this particular staff member because she does brighten up my day and her customer service skills deserve recognition.

Waited 15 mins for them to bring out stone cold burgers. Got a refund, won't be back.

Gone downhill recently food is disgusting staff are slow restaurant is horrible

Stopped off for a meal before heading home, staff were friendly and helpful and food was served promptly.

Meal good, service quick and place clean

Would not go back food was Luke warm and the loaded fries tasted frozen,staff were very unhelpful when went to complain totally ignored we asked for a refund for fries and onion rings, but really should have got a refund for the whole meal.Its one of the worst BKing it dirty and very unhelpful staff definitely won't be back 🤮🤮

Great service…. Evelyn the manager was brilliant and food was great!

Better than some BK I been to, always clean welcoming and friendly

Went back to scottland just so i could go to this burger king again and for my surprise the best man i have ever met was still working there, crewmate matheo that know was promoted to manager as he should if not even earlier. HIGHLY recommend this burger king and make sure u speak with the incredible manager. Will be back again to see manager matheo and maybe luckly i will see him as ceo of burger king. Crewmate Matheo one of the best employers i have ever seen, took care of me so well and such a lovely young man. I went to scottland on vacation and im for sure coming back again! I recommend very much. These young man make the restaurant such a good place to have lunch and dinner. 5* crewmate Matheo

Absolutely my favourite fast food takeaway, sad to see it so forgotten by its HR as its clear to see its stuck with unfinished soft play areas that would have been a huge niche to have against there competitors. Great taste and really good value for money. The staff are really warm friendly and polite. Always will keep going back.

Went here for a burger and got a bacon double chease XL meal !!!. Wife had whopper meal ! Full for ages after!!!! Unlike some other fast food outlets !!!!. Would recommend!!!.

I bought 2 large double whoopers drive thru , when I got home 5 minutes drive the Fanta and coke were absolutely flat warm and horrible , no paper napkins , it cost me over £20 I am not a happy customer , surely you must have a pre service quality control in place , with a big brand name you really should do better and treat your customers fairly

Food ok-ish, place not clean at all though, I guess you are not going to a burger king for the cleanliness

We went to the south Queensferry burger king for a change, big mistake as we did not know that the doors are closed by 9 pm. So it was a eat out in the cat park. The staff got a couple of things wrong in the orders. Won't be back in a hurry.

It's a BK - what more can you say, fast food if that is what you are looking for

Went in at 7.30pm, we were the only people sitting in. Every table and floor was covered in food and rubbish. One staff member was really loud shouting and swearing to colleagues and making loud silly noises. Honestly would never sit in here again.

Zero wait at drive through, tea served with a smile. Then noticed I could have a free cheeseburger if I signed up to the new rewards account! So parked in the car park, signed up, ordered my cheese burger, went into the bathroom (which was very clean) and my burger was ready before I came out!

We love this one.never had a bad experience

Was a good plant based burger meal very tasty indeed well done

AVOID THIS PLACE, IN FACT, SHUT IT DOWN. Food cold.. and, i mean cold, not lukewarm, actually cold. Nobody inside the restaurant should have been a BIG giveaway. Same as my last visit, but i thought i would give them another shot... BIG MISTAKE Staff look like they have given up on life. Order was also messed up, even though i was only person there, not like it was busy. If you get good service, hot food, or a smile from this place, they must be running a trial, because none of that has existed my last 2 visits.