Burger King in Liverpool

Haven’t been to Burger King for years, was passing by and wanted something to eat. I downloaded their app and ordered food. The eat-in experience was great, it was clean and warm, the lobbies at the entrance door kept the cold out. I was impressed how tasty and delicious a Burger King meal is. Two weeks later I called in at Burger King in Bradford and experienced the same consistent good food experience.

Placed an order on the APP. Finally got to the window after waiting 20 mins and the guy asks how we want to pay? No knowledge that it was a already paid for APP order. Handed a small bag and asked was everything in there, he replied he doesn't know he never packed it. So I done his job for him and took the items out of the bag infront of him one by one , 4 items were in the bag we were missing 4 items. This guy was gonna let me drive away with half an order. I shouldn't have to check myself. Embarrassing customer service. So we had to wait a further 5 mins for our missing items and still didn't receive the fries. The drinks smelled and tasted chemically like chlorine and no ice. They were chucked as it was like drinking bleach. The nuggets and onion rings also had a strange after taste. What a diabolical experience. Never again.

Food was cold chicken not cook bin the lot can't see going back

Used the app and taste card. Two whopper meals and 20 nuggets for 11 pound. Great bargain. Burger King is affordable again.

Restaurant spotless staff lovely especially Chloe very polite and professional

I was served by a young girl called Chloe, she helped my carry the food over to my table as I had my nephews with me. Food order was fresh and correct

I was served by Chloe and what a pleasure that was very helpful to an old lady who didn't know what to order. Definitely be going back to Burger King.

Great service food was very fast

Visited this morning for breakfast and was served my Chloe (think she was the manager on duty) she was such a lovely girl and made us feel like nothing was too much trouble! Food was delicious, will definitely be back again soon 😋

Friendly staff and a lovely shop for a bite to eat

Quick service and fresh, hot food. Served by lovely staff when I wasn’t sure what to order the other day so they recommended the steakhouse angus. Best decision ever.

The food was nice and fresh. The staff is really friendly and helpful.

Fast service and lovely helpful staff will definitely return!

Love it here , I'm always treat well love dean he organise my last 2 orders

All good, nice clean place, staff are really friendly, tasty food

Love that they have a real meat on there food you can taste it 🤤

Great service, staff were extremely friendly and helpful, food was piping hot and delicious! Store was lovely and clean, Would definitely go again!

Always a lovely experience when I go! Staff are pleasant and food is great

Went in for a whopper deal on the app, dean helped me through how to use it as I was confused on how the app worked. Nice warm food, speedy service. Would go again

Drive thru waiting time is horrendous

They should to a plain bun on the kids meals instead of sesimie seeds or a choice how do they know kids dont have allergies to them i asked for a plain bun and got a seeded one really wrong

Just went to collect my free birthday whopper The reward came through to my app I ordered in the app at 19:30 the evening before But never went to collect it until the day after at 13:00 There was no time limit specifying on when to collect it So I went to collect told them my order number The girl in the driveway window says it’s not come through I explain I placed the order on the app the day before She looks confused, I show her the receipt on the app, I explain I haven’t collected the order yet She disappears for a few seconds and comes back and says “there’s nothing we can do sorry” I say right ok I just decide to pay for it Bad service Burger King can you not see on your system this order has not been collected Never a problem at McDonald’s you can collect your order a week after purchase Tell them your code it’s great Need some work on your ordering service through the app

Rude, dirty, long long wait and so much more

Poor loaded fries whooper burger had no chopped tomatoes on very poor

Went here in the past. The very last time a few years ago. Each time I go past the place is empty. I do not understand how a franchisee paying £1000s of pounds to run a place could not train staff to keep it a bit clean and the food edible. Bought a dinner for me and a mate years ago, overpriced and just not worth it. Very last time got a burger and fries from snotty staff who couldn't run the proverbial p-up in a brewery! Complained to Burger King, their reply "It's run by a franchisee so not our problem blah blah blah..!" Well, BK, you've lost a customer and no many more with your sloppy attitudes, bad food, high prices and untrained staff whatever the case. I don't even like burger bars now because of this particular place. Usual British attitude: if you don't like it go somewhere else! We will and you'll lose your business!

burger has missing ingredients

3rd order where we have had food missing!!!

Courier would not give me my order without a number.. I couldn't provide the number and after a while he just handed the order to me, by this time the order was only warm and got thrown in the bin.

This order was not delivered the courier called asking me to cancel the order as the restaurant was closed why are you saying it wa delivered please refund me or this order

As the time kept adjusting in theory not late but was a long time whilst the driver was waiting for pick up. 1 hour ten minutes between placing order and order arriving. Hold up in restaurant not with delivery driver who was waiting to leave and speedy getting here. Food was cold.

Delicious!!! Hot and tasty. Delivered by a very cheerful driver who helped by bringing it into the house.

disgraceful service food wad so cold we threw it in bin

My order still has not turned up it’s saying it’s been delivered

I was served by Dean, amazing customer service. I ordered a chicken royale meal. It was nice and hot. Would go again

Great place to grab a burger, staff were great, very patient and helpful, service was very quick, nice alternative to McDonald's,

Food so cold it went back to being frozen absolute dogshit avoid at all costs

Closed at 9:40 again. Happens all the time. Website clearly says open till 10pm. Staff present. Asked why they are shut they told me they are only open until 8pm Absolute lies. Obviously getting off early

Food was amazing but left out the two sides I had to pay for out not answering the phone or give me a refund not happy at all!

Food was hot & fresh amazing service as always.

Great food good price on time 👍

missing ingredients on chilli jam burger and wrong ones added. shocking

The onion rings were hard, one literally snapped in half they were unedible, and the chips didn't have the burger king taste either. The burger was ok, but definitely not worth £17.

ordered a VEGETERIAN burger but they put bacon on it

paid nearly £12 for a large meal to get about 3 chips, the driver put in our ice cream right next to hot food also! and while ordering on just eat we where offered a "reward" which claimed the code would be automatically applied, it wasn't and proceeded to charge £4.99 gor chilli bites that I didn't even want

it's a bit expensive but hits da spot 👌

Hi! Asked for extra cheese sauce on Fries and they did !!! not everyone does, but would Luke to thank the person on the shift who did so :) you make my day and the drivers was so nice . well done and thank you 😍

food was cold when I got my order just eat saying it couldn't be cold because it came in the time frame

Wow! It’s not often you can say a takeaway was perfect in every way. Will be choosing Burger King 10% o time going forward

The food was freezing cold when it arrived yet the fanta drink was so warm?? Think putting them both in the same bag cooled the food and

Food is always hot and fresh and tasty and the staff are amazing thanks guys

Burger was undercooked. Even though it was a plant based whopper, it still needs to be cooked through. Chips were alright. Drink was warmer than the food

My burger came without cheese and I ordered a Diet Coke they brought me a normal coke

Fast fresh burgers staff brilliant 👏

they forgot the sauces but the food was of acceptable quality and the delivery time was excellent.

The food was cold and I had to throw all the chips. Will not order again

I pay for extra paty and don't get

Food was cold and drink was hot and meant to be cold worst ever

Brilliant thanks I should of given you a tip now.

Delivery was fine but why can't the staff ever get the orders right. Whether it be Burger King or McDonald's they always seem to miss something off your order plus charging for condiments then not even putting them in the bag is is a Regular thing nowadays

Very expensive meal, burger was full of different fillings but wasn't that nice and the king loaded chips were just chips with nacho cheese, mayo and bacon bits, not that special. Will not be going there again. £30 waisted in my opinion!

Not happy made order got note saying out of stock and you send other items out we are vegan you should of cancelled order now am out of pocket delivery charge and still no refund!!!

Food was great, had the new chilli jam burger, beware - it's spicy but very tasty. Tried their halloumi fries and onion rings too. Very nice. Overall a nice experience

Cold had to be reheated was not fresh

Didn’t receive my 20 chillie nuggets

You put onion on when it said no onion as I'm allergic I'd like my money back or coupon

order was missing items, useless

Food was ice cold, but lovely once we warmed it up. Driver was at the resturant for ages.

There was no bacon ,tomatoes or lettuce in bacon doublecheese burgeers or the angus bacon cesar just the bun and meat patty utter waste of money.never again

My order never arrived!!! Adter waiting all night.

I'm pleasantly surprised hot burger and fries every item was accounted for. I think ordering off peak times is the way to go.

I didn’t order from Burger King in a while as I didn’t have a good experience lasts time when I order but I said to give it another go as I enjoy a good burger. The order was scheduled to arrive at 20:20 but it didn’t get delivered until 21:00/21:10, the food was cold and I was given the wrong burger plus my shearing box never arrived.

don't order from this burger King, they always get your order wrong

Great experience for a change!

As expected from Burger King really succulent

Burgers are always cold .never get hot food chips are always solid cold

I asked for no lettuce no onions, why is there lettuce an onion on my burger? Ruined. 0 stars

Drive thru service absolutely brilliant. Food was piping hot, the team was super friendly and helpful. Always used to have a problem with other Burger Kings as I ordered the bacon double cheeseburger and never understood why it was such a small burger. The guy at the speaker explained they had two, and the one I wanted was the XL. Definitely will come back again.

The food was really nice and hot I was really surprised soon I got to the counter I was surverd within seconds by a girl. I have a bad leg and I think she noticed it and she brought the food over to me. I have never gotten that kind of treat in fast food places before.

Had a mix up on ordering a whopper My fault as I haven't got a clue about modern food ordering tech , but the staff at the Dovecot branch sorted it fir me . The food was good too.

Always a lovely experience when I go; Food is always really hot and well prepared! Cannot fault the place.

Unacceptable behaviour toward delivery drivers little girl with glasses on she's make a very unsettling comment on people colour and ethnic this should be allowed, shame on you and manger

Food was cold. The chips were barely cooked at all. Hard and white. Disgusting. The chicken royale burger has clearly been changed and was vile. Tasted nothing like other Burger King royales from other restaurants. I had two bites and had to bin the lot. So did my child. Basically paid £26 for 2 drinks. Absolute waste of money.

Never received my whole order, says call restaurant but they don’t answer the phone

Food was heavy and the girls were proper sound make ye feel dead welcome and that no waiting round for the scran proper fast food service the girls in there could defo make the moss McDonald’s we’ll better yeno

Food was decent and the staff was great really quick service I think the girls name was Chloe she recommended I get a double whopper because in her words I look like a normal whopper wouldn’t be enough for me and I could have it “my way” she was right I really appreciated her attention to detail with this not the normal service you get just anywhere truly went above and beyond well done Burger King

Missing a portion of chips and the same chips one had 5 chips in and the other 8 chips seriously

The order was not delivered this is disappointing the meal cost a lot of money and I didn’t get the order I’m disgusted at the service provided and I will be making a massive complaint if this isnt resolved the food wasn’t received as stated!!!!

Lovely atmosphere and great price. Couldn’t leave a review without mentioning Kalum. A lovely young man who catered to my needs and was very friendly. Thanks kalum!

this restaurant a joke !!! I ordered 4 chilli cheese bites and sending onions!! congratulations!!!! Quality -1

There was only one chicken patty when I asked for two the one that I did get was burnt

I did not receive this order at all! It had not been delivered.

Food cold I asked for no bacon on one burger and chicken nuggets was missing very disappointed every time I order something there’s always something wrong:(

Ordered food over 2 hours ago. Tried calling but no answer. Food still hasn't arrived.

Amazing place to stop of for a bite to eat! Amazing staff and great atmosphere to be in….. staff are extremely friendly and great deals :)

No food as the driver has said they delivered it but nothing arrived....

Nothing like the picture certainly not worth the price haven't had a Burger King for a good few years won't be ordering again

did not arrive even though I put delivery instructions on. also driver lied and said it was delivered

Cold burgers and hard cold fries

I had to drive to the restaurant myself to collect as it was not delivered at all food was cold as order had been left on the side not happy at all want a full refund

Food was soaking wet and also freezing cold