Aspire Lounge in Liverpool

As a frequent user of many airport lounges, I'm sad to say that this lounge is possibly the worst lounge that I use. There is always a sign up saying that it is full when (because it is so small] it is demonstrably not full. Food is very poor with very little choice and often there is very little food left. There are no dedicated toilets so you have to leave and walk a way down through terminal to use the toilet As pleasant as the staff are, they seem to be few in number and not able to cope such that the food counter is in a sorry state. I generally don't drink the booze as it is always early morning so I can't speak to that. Aspire Lounges are generally a reasonable standard. This one is sadly not up to that acceptable standard and certainly not worth the admission price

Worst lounge i ever been , small , not much of food choice, taste horrible aswell and you have to pay for most of drinks 😅😂

Absolutely great selection of food and drinks. Service was good too

Used this lounge a couple of times, it’s small so booking is advisable. Staffing numbers were low, so not a lot of attention to customer needs. Though staff were friendly and helpful. Drinks were ok but long wait due to lack of staff, both times I’ve been there at breakfast time so didn’t expect extensive choice. Could easily score higher.

Getting told where to sit was not a great start

Impossible to get in without booking yet always looks empty. This week over the 45 minutes that we wanted to use the lounge there were a maximum of 9 people in there.

Could do with toilets but other than that everything was good.... food could have been a touch warmer but variety was good... staff very welcoming

Nice place to rest, why waiting for your flight service a little slow food was cold but plenty of hot drinks

Only one small drink allowed at any one time, an extra £2 if requesting pink gin as opposed to plain gin (both Gordons). Had cheese and crackers as other choice was a chicken curry and wedges. Not the greatest lounge we've ever been in tbh.

Omg!! The absolute worst!! I have never paid to sit in an airport lounge that resembles a dirty school cafeteria so much. Loads of little kids running around, food on the floors, kids grabbing food by their hands, and the noise was unbearable. People ramming food in their mouths like they have never been fed. It was small, cramped and there was not escaping the ear piercing cries of kids not getting their own way. There needs to be an adult only airport lounge! Do not waste your money or sanity!!

Could do with a lick of paint .was waiting for food and cutlery a few timed

Very disappointing not worth the money.

This is the worst airport lounge and not any equivalence to Manchester Aspire. Have to pay for basic pink gin and cider etc. only thing included in price is cheap wine . Food is cheap and very very limited . Save your money . Absolutely pathetic I feel robbed .

Disgraceful quality for the price

Food was poor was nothing out when we arrived everything else was spot on

Had rice and chilli what was grand , coffee fine too and reception alway polite , helpful and nice , thank you

Very very poor, don’t waste your money!! Cheap unappetising food selection. When we arrived we waited for them to replenish the buffet only to realise that was it. Comfort seating was a plus but would not bother again!

Great way to start your holiday friendly staff, very busy while we were there but staff were very friendly.

Poor airport lounge l8mited food and drinks

Took us 40 minutes to get in cos they said it was full but had m/t tables

6 am, Basic and not worth the money, No butter for croissants or for bread. In my opinion don't bother. We won't be using again.

Arived expecting to chill out before our flight . Had to que for 15 mins to get in and then wait for somebody to leave before we could get a seat . Cleared the table myself .. virtually no food .. limited choice of beer (larger only ) . Anything else you have to pay for. This place was far too busy and over crowded . Total waste of money. No point in pre booking .

After queuing outside for quite a while we were already half an hour into our booked 2 hours before we were seated. There was only bacon and a cold pasta salad out for service at this time, it was 1.15pm. We just got coffee and and a drink from the bar, which we were limited to one beer choice or the cheapest of spirits and on tap soft drinks. Eventually more food came out, this was a curry of sorts and rice and chips. The dishes this came out in were that small that once 3 people had filled their plates the food was gone. I’ve used other airport lounges before and always had a good experience. This was awful. The poor lady on the front desk looked completely frazzled trying to please everyone, she was having to double people up on tables. There is also no toilet within the lounge so you have to walk past the queue going out and then past the grunts of suspected pushing in on your way back in. I wouldn’t pay for this lounge again. It is not worth the money.

The ladies looked after us Very friendly

Really disappointed with this venue at Liverpool airport, not a patch on the escape lounge at Manchester, the food is cheap and only just ok choice is very limited, soup bland and cold, no way this is £42 a head £15 would be pushing it, will never come in here again, very cafeteria like, not a good experience, it seems they have done everything on the cheap to maximise their profits, over heard at the food counter a couple discussing how poor it was, and I fully agreed, if you feel you can offer me a partial refund then that would be good, bar good but I don’t drink☹️

Although there was space in the lounge , they refuse to let me in without booking in advance !! I really didn’t like this attitude

Totally useless booking system meaning that even though I paid for the privilege of prebooking, we couldn’t get in. And of course it,s the poor staff who are left to deal with the angry and frustrated customers, of which there were many. One star because you can’t give zero. Avoid like the plague.

They didn’t let us in because they said we had to book in advance and there were no places. Although the hall was half empty

The queue to get in was long due to a customer booking error with a customer in front of us. Food choices were poor, and the hot food was only barely warm. There was a very noisy group of about 10 in being disruptive and very noisy. The bar ran out of clean glasses. I had to have my wine in a small tumbler style glass. Wouldn't bother booking again

There was plenty of space for two people, but we couldn't get in because they close at 8 PM (we arrived at 6:30 PM). They also close the buffet at 7 PM, and said, 'we only have three staff members here.' However, they would have let us in if we had a reservation, which costs an additional £6.

Despite having a valid PriorityPass card, we were not allowed to enter the lounge. The reason given was that the lounge was full. We saw that there were about 25% of empty seats in the lounge. We were given to understand that if we did not pay the reservation fee, there would be no place for us. And anyway, as we were told - they were closing in two hours, so in their opinion it was not worth it for us to enter.

Had a problem booking into the aspire lounge due to lounge pass. Be very careful and read the small print on bookings (Magnifying glass needed). Thanks to the brilliant staff who work in the lounge, we sorted it out. These ladies work so hard and are so pleasant. Thanks ladies for all your help 😉

Very helpful and polite all staff, Toilet clean all good

Really small, and completely full even on a weekday in term time.

Really small, and completely full even on a weekday in term time.

Turned up with a pre-booking during possibly the busiest time of the afternoon (plenty of other passengers We were greeted by Louise who made us aware of the busy period but still seated us promptly. We we're given the only two seats available (sharing a table) but as soon as there was a table for 2 available, Louise found us at the bar and showed us to our seats. Food was decent for airport buffet style, plenty to eat during the 2 hour slot for 2 of us, even though there was a staff shortage. Impeccable customer service from Louise.

Turned up with a pre-booking during possibly the busiest time of the afternoon (plenty of other passengers We were greeted by Louise who made us aware of the busy period but still seated us promptly. We we're given the only two seats available (sharing a table) but as soon as there was a table for 2 available, Louise found us at the bar and showed us to our seats. Food was decent for airport buffet style, plenty to eat during the 2 hour slot for 2 of us, even though there was a staff shortage. Impeccable customer service from Louise.

No toilets no gluten free bread. Greasy bacon. Not worth the money

Would have been 5 stars if didn't have to pay for premium drinks like pink gin spiced rum or cider,and if website states breakfast until 11 then it should finish and bring the lunch menu out, apart from that small cosy quiet start to holiday

If you desperately want a lounge, book direct, they reserve the right to refuse entry for all third party bookings. Grudgingly let in, but in retrospect would have happily been turned away. Food was dire, pre cooked diced chicken with a pour on curry sauce or pasta again with a sugar filled pour on tomato based sauce. Cold food little better and one choice for pudding, chocolate mini muffins. For drinks anything other than Bacardi, Bells, Smirnoff, Gordon's or an unknown brandy was 'premium' and extra. All mixers come out of a pump, not bottles. Toilets are outside in main area, about as far away as they could get them. Unless you expect to get well oiled first to numb your taste buds, choose a bar elsewhere and just take your time over 2 or 3 drinks and a snack.

AVOID!!!! Lady on reception absolutely useless, she did not have any idea what she was doing. Presented our passes only to be told that they were going to be busy despite lounge being less than a quarter full. Lots of shuffling of papers and tutting, she told us to return in half an hour and we could access. Returned as requested after half an hour, lady still clueless, asked how many in our party which she could see and hadn't changed from half an hour earlier. Lounge still less than a quarter full, seats were empty all the time we were waiting outside. More huffing, puffing, tutting and shaking her head, shuffling of papers and still no entry. No apology, no entry and a bad attitude, we gave up trying in the end.

We usually like to go the lounge wherever we are travelling from. On this occasion, it was from Liverpool John Lennon Airport. The food and drinks selection was excellent. The thing that made this lounge stand out however, wasn’t food and drinks. That was purely down to the staff. In particular Louise and Paula. Louise gave us (and everyone who came in) such a lovely warm welcome. Likewise Paula, who was lovely. Both were so nice to my little girl - nothing was too much trouble for either! Every airport lounge should have a Louise and Paula. It was a lovely start to our holiday!

This lounge is awful, I wouldnt waste my money. There was no food when we arrived, and when I asked the staff the lady who worked there bit my head off. Unlike Escape Lounge we had to pay for most of our drinks still, so it was a waste of money. When the food was brought out it was gone within minutes as everyone had waited for atleast half hour for it already. There was also no knives in the cutleryɓ and when I approached staff again I got a cup with metal knives plonked infront of me with more attitude from the staff saying "We're short staffed here you know. I tried to speak with the staff to which I was told "youre paying for your seat, everything else is extra and you can leave if you want to" to which I couldnt believe they were speaking to me like this and told them I would be making a complaint. The whole experience was horrible and I felt the staff were aggressive, not something you want at the start of your holiday. Will never use Aspire again! Escape lounge on the other hand is amazing!

What kind of lounge is that ? 4am in the morning …..refused by staff to have sitting chair …. All pre booked apparently …..just standing chairs. After one hour waiting outside still most tables and sitting chair available !!! One staff gone somewhere. Didn’t sleep all night as flight from Tenerife arrived at 2.30am. My other flight was departing at 7.20am. Give the contract to a better company ! Not very smiley lady. Not surprised to see so many bad reviews. Poor airport where no where to relax and have small nap before next flight. Will fly to London next time….. lounges are friendly there.

Not a lounge, more like a cafeteria could use sofas unless there was 4 or more, so had to sit in uncomfortable seats. Only allowed half pints and cider was extra charge. Also, no adult only spaces, so not very relaxing with kids and babies making up half the customers. No deicated toilets, so had to walk half the airport to get to the nearest one.It's not worth the money. Would have rather just sat in the bar.

Supposed to be open until 8PM, closed at least an hour before that. I did go at 5.30 and it was “full” but there were spare seats. Very annoying.

Overall, a really poor lounge. The modern decor and decent cleanliness doesn't make up for the pitiful range of food available. I got in free with my Priority Pass and still felt ripped off.

Staff are lovely and welcoming. Food is delicious and the drinks are really nice. Atmosphere is really chilled and relaxing.

Upon our arrival a woman with a rotweiller face was waiting for us. Before saying good afternoon he told us if we had made the pre-reservation (payment with extra supplement $$$). We told her no and the problems began (there was no space, the card was not valid...) until a few minutes later we got a table in the place she indicated to us, not where we wanted. There was no food at the buffet, there were leftovers. Leftover curry, leftover bread, leftover nachos and some leftover salad. All of dubious quality. There are no sweet options beyond a dried out blueberry muffin, which has been there since last week. When it comes to fruit options… you could choose between more leftovers or a rotten apple!! There was a moment when they went to replenish the curry, and the entire room ran out to guarantee themselves a spoonful. It seemed like the hunger games. The drink, all flat, hot and of poor quality. If you want a cocktail you have to pay for it separately, as if it were not enough to pay for access to the room. For various reasons, I know many VIP rooms and I can say that it is the worst I have ever been in! What a shame! The staff is quite unfriendly and rude, it seems like they are doing you a favor, and sparing your life.

Very small, very low choice of food, drinks 2 types of wine, and 2 types beer, all cider or alcohol drinks extra payment. Food , potato, rise and curry , very blend, no fruits , very limited food. Definitely will not recommend. Tv also not working.

Absolutely horrific, they use side plates as main plates so you can't fit any breakfast on them. Then we have the drinks, if like anything like a named cider you have to pay, pink gin for wife you have to pay, basically anything that tastes nice you have to pay. The spirits are spilt into two sections, cheap rubbish to the right is free/part of the deal. Anything nice is to the left and you have to pay. Been using aspire for years at LIV/MAN, never ever again, an absolute rip off. I fly again in a couple of weeks to Turkey, I'll be reading the escape lounge reviews before booking, hopefully they haven't gone the same way as aspire. I've done many reviews on Google and never hammered a company as much as this but I feel I have too. DO NOT BOOK ITS NOW A TOTAL RIP OFF.

What a waste of money and definitely didn't get even half our moneys worth. The hot food selection for breakfast was disgusting, scrambled egg tasted weird as well as the sausages and bacon was extremely dry. Hardly any fruit and the pastry was only croissants, some bland cereals and only strawberry yogurts. It offers alcoholic drinks as part of it but yet the spirits, cider and prosecco you have to pay for.. champagne I understand. But it left us with only beer to drink which I don't drink anyway so I actually couldn't have a drink! It was waaay too hot in there so we had to leave the lounge early.

I've used this lounge on previous occasions and found it to be good value, if not the best lounge around. This time though was rubbish and I won't book it again. This visit was pre school holidays, on a Thurs aft. I contacted the lounge before booking, as previously they have price matched other suppliers (who offer blue light discount) and I've booked direct. I had an email asking me to provide screenshots of the cheaper price, which I sent but got no response despite chasing a couple of times. I decided to book with the other supplier, Lounge Pass, and had a confirmation voucher, but on arrival I was told I had no booking. The gentleman serving explained that they have a known problem with Lounge Pass as they don't receive the booking confirmation details and that they were full but would see what they could do. After speaking with the manager, we were allowed in but it did feel as though we were an inconvenience. This time the lounge was packed, with lots of kids running about and sweary parents. One of the adults even picked his nose, looked at his findings and then wiped it on the carpet! We travelled with our older teen who has been visiting lounges since they were small but we never let them run around like this, feet up on the chairs and helping themselves. Food was poor. The usual chickpea curry or chilli with some scraps of rice. The salad bar was practically empty and as the kids had run wild with it everything was mixed together. Last time we came there was a small selection of cakes and scones but this time just a few blueberry muffins. Drinks were fine, and the lady behind the bar was lovely and friendly. She made up for the poor quality elsewhere. There were two other staff members on the floor, but one disappeared for a while presumably for their break, and the other was then run ragged and couldn't crack a smile. For the price, even with a small discount, it just wasn't worth the money. I won't book it again, and instead I'll take my chances on sitting outside in the terminal instead.

Always a pleasure coming here and kaitlyn was an absolute dream!

Quite basic both in style and hospitality but still a nice escape from the chaos of the public area

I was due to visit this lounge tomorrow (10.07.24), but I read the reviews and have never seen so much negative feedback. So thanks to the honest people on here giving the early heads up, I would rather stay in the terminal and use the refund voucher at Manchester later in the year. Looks like Apire Liverpool needs to step up and start providing a quality service and not rip people off. Im sorry to read bad experiences and only wished I read them prior to booking, not the night before attending. Liverpool Aspire, you should be ashamed of all these negative reviews and rather than replying you will feed back, you should implement changes and provide a quality service all the time.

Entered at 4.30am to be advised I had to leave my wheelchair outside the lounge. I spent the 2hrs with my eye on the window to ensure the chair wasn't taken by staff mistaking it as an airport one or a member of public who needed one. The lounge wasn't at all busy being so early and there was room where we were seated for it to have been folded. Food was OK but again without my chair I had to rely on my friend to go fetch it so I'd no choice really. Very disappointing experience.

Shocking experience. Paid £82 per couple. Was told Was shutting early could have refund however we chose to stay as it was only closing 30 mins before our flight. Food /snacks were rubbish. Very limited selection. And also was limited on which drinks didn't include an extra charge. Total waste of money. Will never use again

Compared with other airport lounges. Often full and need to prebook minimal food choice and more cafe than lounge.

Very poor today. Despite being empty dragon pass holders not let in as they claimed it was fully booked. Went back just before boarding and was still empty. My take in this was they were un helpful and unwelcoming. Was this just lazy staff??

Absolutely brilliant lovely staff

This may be a small lounge but both staff members were exceptionally friendly and attentive. It is a shame they charge for premium drinks unlike other Aspire lounges in the network but the complimentary selection was not bad. Breakfast items were all fresh and high quality and overall it was a very comfortable visit to which we would visit again.

If I could give zero I would. We had a terrible experience at this lounge. No food left and hostile attitude from staff. After standing for 20 minutes we asked for food to be replenished staff said "you can see how busy we are" we had 1 lager each and no food as there was none so left and went to lounge outside. Awful do not pay for this terrible lounge.

Shocking. I'd ask for a refund if it was possible. There was a lack of food choices (only microwaved chicken curry out of a tin it seemed). Stock levels were not maintained, and the older lady was rude to customers. Won't be visiting there again even if it was free.

Really bad food choice…ratatouille and a chicken something which was all dried up..soup but no bread left…when I asked about scones I was told they don’t really do them anymore..if you like to drink then I suppose it’s worth the money but the food is terrible and the staff just could not be bothered being helpful…I would not recommend this…you are asked to book in advance so surely the food should have been top notch as they know how many people to expect…the people on the next table had been to Burger King and were eating that in the aspire lounge.

Really good location for the lounge but way too small and the food variety was very poor. Compared to the manchester lounge the size and options just not good enough

Food lame, service a bit miserable compared to other lounges. Too busy now jet2 have upped their departures from Liverpool.

I would suggest to get a burger outside than staying in this lounge, and notice a 48 hours booking required.

food was lukewarm and barely cooked, bland and tasteless and was set up on a miniscule buffet table that led to food running out every 5 minutes. tables were crammed next to each other in a tiny tiny room. certain drinks were more expensive despite almost no distinction (pink gin vs gin) we also had no access to plugs whatsoever, chairs were wooden and uncomfortable. to top it all off, there was a maximum 3 hour stay but customers couldn’t remain if their flight was delayed so they moved us on after 1h 40 as we were unable to enter any earlier due to the airline rules. staff were rude in communicating this and in all other aspects of their work. genuinely the most disappointing airport experience I have ever had and my bar is low

We were in lounge 7ish Sunday morn from we entered lounge me my husband sis in law an her Huby were giving 💯 treatment by Louise she could not have been anymore helpful she went above an beyond for us the other girls never stopped either filling the trays up with fresh eggs bacon sausage etc so I definitely would go back again

Not a lot of food to choose from a lot less than the last time we visited however a really chilled atmosphere and staff were lovely

Excellent service and cleanliness

Queuing to get in need someone on reception all the time.

Avoid unless desperate, and don't order anything from the menu, food is shockingly bad! Been a few times, some of the staff are lovely, often only one or two colleagues serving - but more recently a battle-axe on reception refused us entry as there were only three staff on....it was practically empty!!

We usually use the lounge in Manchester airport and by comparison Manchester is much better. Liverpool very limited food choice and a lot of the drinks carried a surcharge which when you have paid for a lounge you don't expect you need to up your game Liverpool

What a horrible experience we found ourselves in today with this lounge. Never in my life have I been spoken to and threatened that I would not be getting onto a flight in my lifetime and I travel 6 times a year. What we went through today was disgusting and I really hope it was caught on CCTV to show how your member of staff Louise berated and abused us in the most disgusting way. We are 3 women travelling to Malaga with one of those being 91 and in a wheelchair. We had passes to enter and were then told we had to pay £46 for a sausage and yoghurt! Never again will I use this lounge again and when I say it reduced us to tears I kid you not! I have written to head office and even getting details to send an email was impossible from staff. Louise bullied and intimidated other members of staff when they intervened and stated we could stay in the lounge! Sort your staff out Aspire!

Food choice and what was available was minimal. There was no atmosphere, more in the Kissing Gate opposite. Staff were nice. Would I use it again, definitely no!

Much smaller than I expected it to be, but plenty of room as it wasn't very busy when we went. Food was average, not sure I got my money's worth, but the salad bar was nice. The staff weren't rude, but weren't particularly friendly either. Not one of them had a smile on their face the entire time we were there and they all just looked irritated. Unless your planning to constantly drink, not worth the money and won't use it again.

Very poor. Basically cheese and crackers. Good job they had moretti as the food was rubbish and very rarely topped up. To be honest it is better to use the money at the food outlets in the airport plenty of seats so I would avoid this place in future.

Very busy, hardly any food left and the food that came out eventually was very poor quality. Only pasta and plain rice available ( not sure what the rice was supposed to go with). Had to ask if more food would be coming out, staff kept saying they were very busy & overbooked. Drinks from the fridge were warm as they hadn't had chance to restock and no ice available. For what we paid this was very poor and hardly the start to our holiday that we were looking forward to. We had pre-booked and would expect an establishment such as this to at least be able to cater for it's bookings.

Lovely n clean lovely helpful staff

Frequently used the lounge over several years and 20th may this year it was diabolical! Disjointed food service ..water and juice machine not working,so could only get a soda water from the bar ... untidy messy food areas. Staff were doing there best but looked to me as if understaffed and over run with too many customers! VIP no more I'm afraid with on the beach giving away free lounge access ..cattle market springs to mind .Won't be paying again as it was loud ,messy unorganised and seriously cheapened the experience!@

The staff where over run doing all jobs. Food kept running out. Then no plates and cutlery. Had to pay extra for spirits and prosecco. Place not big enough to accommodate everyone

Always stay in lounges before we travel but this is the worst. Food was horrible not much to choose from, drinks most of them you had to pay extra for I think it cost enough without paying more

Very poor food, won't be coming to Liverpool again. Staff more or less we are paying for a seat. It's a very expensive seat. Place is a joke

Before I started to write this review I looked at all the other reviews. They pretty much summed up my thoughts. This is only a lounge in name only, it is not value for money but it does have friendly staff. I booked as part of the parking package and was looking forward to sitting a relaxing in the lounge prior to my flight. I have been to many lounges and this one should not call itself a lounge (in the typical sense). First thing is there are no toilets in the lounge, you have to use the public ones a fair walk away. It was quite a small space and I was lucky it wasn't busy but it from others experience when it's full it's uncomfortable. This isn't help by the temperature of the place, it was hot, clearly the air con wasn't running. This made it not very relaxing. Hence the two score. There was ample WiFi and the food, although very limited was tasty enough to eat. There were enough plugs to go about while I was there but can imagined theyre limited on very busy times. The staff were freindly and nice I had no bad experiences there, this is repeated in the high score reviews suggesting if it wasn't for the staff rapport, you'd be dog piled with one, two and three score reviews. In terms of drinks, this is where the facility let's it's self down, only soft drinks, beer and wine are free. Other items are extra cocktails, spirits prosecco, champagne. £44 was to high a price to pay for this facility, I don't say lounge as I feel it doesn't deserve the title. Lounges are places you can relax and escape the hustle of the airport, an oasis in a see of people traveling to varying destinations. Instead the Aspire Lounge Liverpool John Lennon Airport feels like you've been scammed by a snappy suit salesman selling Bentlys but you get a Ford! I wouldn't pay full price, £25 tops, that's what this experience is worth. Any more, go patron the restaurants in the departures instead.

This is the second time I’ve been here, but it will be the last. Absolutely awful selection of food, vegetarian pasta and chicken curry both mediocre at best. Cold food selection had been decimated, when I mention this to a member of staff she commented “that’s because everyone has eaten it”. But it gets worse, Prosecco is chargeable, Malibu is chargeable, bottled cider is chargeable. When you’ve already paid to come in, you shouldn’t be supplementing every drink other than beer or wine. AC was obviously broken too, easily 25°c in there. Very uncomfortable, poor food, expensive drinks and understaffed for a Saturday afternoon. Hardly the premium experience your being sold. Avoid

Credit to the staff at Liverpool Airport aspire lounge...food was nice and the drinks were flowing great service 👌

Have used these lounges in various airports around the UK this one is very basic overall it was a present experience

Small lounge, small selection of hot food, cold snacks and a bar. Friendly staff - very Scouse - no airs and graces 😂 Hot food finishes at 7pm - no messin'. Badly in need of a bit of glamour and style - feels more like a transport caff.

Worst airport lounge I've ever been in. Food was dried up gloop, reception was awful, the external restaurants are friendlier and better value for money.

Out of all the Lounges I've been to, this is by far the worst. I'd give it a minus star rating if I could. Food choice was plain pasta with grated cheese on top, and chicken curry that looked like something you'd get in a ready meal at Lidl. Leek and Potato Soup was luke warm and all coagulated. They had no sandwiches like all the other lounges, and there was one muffin sat in the cake section no one touched as it looked like it had been there for ages. I ended up just having cheese and cream crackers, and the cheese was literally an inch thick. 🙃 The beer wasn't help yourself like other lounges and branded spirits were extra, cocktails were extra, and even Prosecco was extra. I had 6 bottles of Moretti to make up for it. Avoid.

Shocking place, food is a disgrace, if you don't like spicy then forget it customer service is none existent, like a cattle market. definitely would advise to avoid at all cost staff canteen springs to mind.

If there was minus star rating this would get it. Compared to other lounges I've been too (1903 and escape lounge Manchester airport) this is by far the worst by a country mile. You've got to pay extra for branded spirits. Prosecco is not free. There isn't a fridge where bottles or cans are kept. Food was far below far infact awful breakfast. Service was terrible. It 5am and I'm standing by the bar waiting to be served by a employee. It felt like they were hiding in the kitchen to delay time meaning I'd drink less in the time frame I had. And last but not least.. I was with a friend. He went to the bar and got 2 pints of lager. I then went 2 minutes later and they refused to serve me because he had to 2 pints meaning 1 each. So not only service is terrible but I can't order 2 pints for myself. Where as Manchester you can. I'll never go back here again

Lovely staff clearly hard working and friendly. Lounge was spotless and well stocked with good quality food

This lounge doesn't deserve its name. It was more of a “better waiting room”. They sell a lot of people admission, which means that the lounge is always so full that you are allowed in but can't find a seat. The food here isn't a big hit either, the selection is very manageable and there are usually only leftovers lying around of what little there is. To get drinks you have to talk to the employees, who of course are almost never at the bar. The lounge also doesn't have a toilet, if you want to go to the toilet you have to leave the lounge and go to one in the terminal. If you're traveling alone then you should avoid it. If you have a seat, you get up because you want to go to the toilet. There are already a handful of people standing there new guests who want your seat...... crazy, I've never experienced anything like that before. If you fly business or have a Priority Pass anyway, you can try your luck. If you're thinking about paying for the entrance fee, you should save your money and buy something to eat in one of the restaurants for the money, as you can sit there and in a sometimes more pleasant atmosphere than here.

Don’t bother, food selection was very poor, even when we order off the “upgrade” menu that you pay extra for we was served a frozen pizza and oven chips! Very over priced.you would be better spending the money in the airport. You also have to leave the lounge to use the toliets that are 200yrd walk away. Very different to any other lounges we have been to!

Quite nice even if many drinks and foods have to be paid for. The things included are still very good. A lot of people

A pretty basic lounge saved by the staff that run it. Initially there was an issue using Lounge Key not scanning and my card number had to be entered manually. Staff were on the ball and friendly. There were two hot dishes and rice on. First was a curry and second a ratatouille. I tried the ratatouille which wasn't terrible but had been sat out a while. The rice was ridiculously hard. I am not exaggerating when I say it was like eating pellets. It couldn't be chewed or swallowed. Fortunately the staff got it changed. WiFi worked great. There's a small selection of small snacks and fruit, few biscuits and crackers. I would hesitate to pay full price as you have to exit to use the toilets which are in the main terminal. Again the staff made it better by being friendly and helpful but the refreshment options leave a lot to be desired.

I was disappointed as most people in there paid half what i did. Had a right jobsworth who wouldn't serve next drink till glass was empty.