Aspire Lounge in Liverpool

As a frequent traveler who regularly uses airport lounges worldwide, I found my experience with the Aspire Lounge to be disappointing. Over multiple visits, I was refused entry five times in a row, despite the lounge often being only half full. I was informed that bookings take priority and that the lounge was currently full or short-staffed. Interestingly, each time I visited, the lounge appeared to have plenty of available space, which made the refusals confusing. I was also told that I needed to book online to gain access. If there was an option to prebook through a Priority Pass, I would have certainly used it. It’s frustrating to be turned away repeatedly without clear reasons. There’s definitely room for improvement in how they manage access and communicate with guests. Something needs to be done to ensure a better experience for travelers who rely on these facilities.

Appalling!. Very little food. No plates or cups.

Do not bother with the lounge. They lack any manners and were extremely rude. No hospitality even they are supposed to be courteous at all times. The person allegedly in charge was aggressive in her behaviour- extremely disgusting behaviour. Do not waste your money! They need to be sacked!

Rude staff , with zero hospitality . Recruitment really needs to look into maybe a smile as a minimum requirement. The rest is usual aspire . Poor food . Zero service . A let down for such a beautiful city

Tried accessing the lounge, lady on reception was incredibly rude as it was apparently full to capacity. It was half full. I use the airport lounges a lot and typically the staff are very friendly and accommodating. Clearly more work needed here.

Very disappointed with this 1 in Liverpool very limited items on for breakfast, no fried eggs, no black pudding, no toast,,bacon limited, cold tin tomato, luke warm beans ,and at 11am change over to lunch meal, as to say we will not be using this 1 again would of been better off going to another cafe bar inside, the airport, and much cheaper,,not value for money at all

I have the benefit of a pass which I pay for but was refused access because it’s anticipated to be busy (albeit the lounge was half empty at 4.45am!). My flight is a 6am so only wanted access for 30 minutes, could even offer to leave if it suddenly gets busy. Not interested. Incredibly poor service for what should be a service business! A shambles I’m afraid to say!

Place is empty and they wont allow anyone in without advance booking!

Arrived to a full room stuck on a table end with other patrons service was awful

Having to pay extra for most drinks and food, and the options available weren’t much. It was better than hospital food, but it was either jacket potatoes or nothing. The staff were friendly enough, but coming from Liverpool, a city that prides itself on hospitality, this experience definitely didn’t meet the standards. I probably won’t attend again. Also draft not available. Menu states no hidden fees but doesn’t state if you want anything of quality you have to pay including WiFi. 😅

This lounge is crap worst I've been in

Rude miserable staff. Limited food. Very poor choice. Not enough served to feed amount of people. Couldn't get a vodka without adding pop in it. Wouldn't recommend

Love coming here pre-flight! It’s relaxing and welcoming and away from the hustle and bustle!

I’ve visited this lounge multiple times and the food and staff are usually good. On my latest visit however, I didn’t pre book. When arriving at the lounge I was told they were full, yet only 25% of seats were taken. When walking past the lounge an hour later to board my flight, the capacity was still the same. Disappointing level of service.

I spent a couple of hours here , just before my flight to malaga last week, and when I mentioned it was my 60th birthday, nothing wasn't to much trouble for the staff on duty,so a big thank you to Louise,Julie ,Jacqui and Haley for making me feel special I will definitely rebook this lounge next time I fly from Liverpool.

In Friday 07.03 at 8 pm already closed

Excellent welcome from Louise and the staff today!

My last review two years ago was blistering! One star for a “we’re full up” sign when there was clearly loads of room. This time I got in and my view has changed considerably. Now the facilities are average as is the food and it’s often over crowded. However when you do get in the staff are magic. If Aspire would give its Liverpool staff a decent spacious facility with high quality catering it could be the jewel in the crown! The staff are endlessly welcoming and tirelessly patient. Thanks staff! Come on Aspire - put your money where your mouth is!! I got a reply saying anything less than “great” in a review is disappointing. Of course it is! The remedy would be to address the issues that need fixing. You’ve clearly got great staff. Now follow their example and give us the infrastructure and food offering we all deserve!

The selection is very basic and not topped up so the very basic offerings were even worse. The facility was clean and the chairs were sat in were comfortable

The food selection and quality is below average by (they ran out of clean plates and cutlery for 15 mins). The staff have missed their vocation… I wonder if they’ve tried being undertakers, apart from the one with black hair, she was nice we had a laugh with her.

Sit back, relax in comfort and enjoy yourself while you wait for your flight Perfect

Awful communication with customers

Really enjoyed our visit. Great nice friendly and service from all the staff good food thank,s Luise Simon,Haley. Xx Len n Shirl.

I haven't seen such a nice lady at the reception for a long time - great. The food offer is sufficient and tasty. It's a shame that alcoholic drinks are for a fee and that the toilets are outside it. I rate Salonik positively.

Lovely chilled atmosphere, great service. The lady who was on the welcome desk was fantastic, didn't stop the whole time we were in there. She manned the desk, served on the bar and also cleared tables.

Exceptional Experience at Aspire Lounge – Liverpool Airport I had an absolutely fantastic experience at the Aspire Lounge in Liverpool Airport. From the moment I arrived, the staff were incredibly kind, welcoming, and attentive, making me feel valued and well cared for. Their professionalism and warm hospitality truly set the tone for a relaxing and enjoyable visit. The food was excellent, with a great selection to choose from. I ordered a burger, which was cooked to perfection—delicious, fresh, and full of flavor. The lounge itself was comfortable and well-maintained, providing a peaceful escape from the busy airport environment. The staff went above and beyond to assist with any queries I had, ensuring everything ran smoothly. Their service, combined with the high-quality food and comfortable setting, made this an outstanding experience. I highly recommend passengers book themselves into the Aspire Lounge. It offers excellent value for money and an elevated airport experience that makes traveling so much more enjoyable. I will definitely be returning on my next trip!

I used the lounge today for the first time. It was a lovely experience. I've used many airport lounges and this one was one of the nicest experiences I've had. The ladies were so friendly and helpful, unlike most others I've used. The lounge was clean and tidy and it was a lovely atmosphere.

Fantastic best Aspire lounge experience Heathrow and Birmingham need to step up to match ...We were so impressed well done

Decent food and good attentive staff

Louise is absolutely amazing and makes the place what it is, I have never seen anybody walk around so much doing so ma y jobs at once, this place simply would bot be ehat it is if she wasnt here guaranteed and hopefully management notice this....The lounge in general compared to other airports and cost comparison is not really comparable for what you pay. There is different drinks included within the price you pay however they offer a premium drink range (IE Jack Daniels, Grey Goose, Baileys etc...) The food is of a good standard and an ok variety, the plates to have the food on are what you would expect to have a slice of cake served on so you may need to have multiple plates to have a decent amount.

Been waiting here for an hour now and no food has been put out!!!! How does this work???

Had a relaxing and peaceful experience. Louise and the staff were attentive and kind. Good value for money on drinks and food was tasty and plentiful. Will definitely be back and recommend.

Last minute decision to book into the lounge. Where these facilities can be a bit “hit or miss”, Louise ensured we had a fantastic experience from the minute we walked in the door. She made this a very enjoyable and chilled experience. What an asset she is to this business. Wonderful.

Far too small. Getting a new venue within the airport so this review a bit pointless. Hopefully new place will cater much better by having more staff. The girls were worked off their feet but remained pleasant throughout

Louise was great. Nothing too much trouble for her.

Excellent welcome yesterday, the hostesses are very professional and caring. Good contact, comfortable and clean lounge.

The staff are what make the loungue, I always come back because of the friendly and helpful attitude..I like that the menu I'd always different each time I come and that if I have any travel queries they ar at hand to support. I have been given great advice on how to get the best out of my visits and incentives ed to use aspire loungues in the future.

A disgrace from start to finish 5 of us at 7 30 food bit that was there was tepidly warm Waited just on an hour for croissants despite staff all sitting eating fresh hot ones No service at all only 1 was an elderly gentleman eho was positively embarrassed by it all DON'T WASTE YOUR MONEY

What a disaster. Management decided not to let anyone in without a pre-booking. There were five pre-bookings for a whole day. The poor staff at the desk had to repeat bs excuses from an absent manager about why pass holders couldn’t enter the lounge. Additionally priority pass lists this place as somewhere where you can WALK IN if there’s space, and the airport’s independent pre- booking software was down. Enraging on a day I had to spend 7 hours in an airport, looking in at an empty lounge. Horrendous experience.

Waste of money, hardly any food, food quality not great, hardly any choice, breakfast no toast or barms, probably enough food to feed 10 people and once it’s gone they don’t replenish it. Waste of money unless you are going to get drunk

I recommend it, I was really well attended by the employees. Very good service.

Lovely experience well worth the cost.

Rude staff. Only in UK you can face lounges like this, not recommending. Better to go to Burger King nearby, at least the staff is polite. 0 customer service

Louise is an absolute gem. I was flying home for Christmas this morning and with a very rude family, Louise never lost her cool. She dealt with every issue as a consumate professional and has a genuine warmth and care for her customers. She's a superstar.

Rubbish. Waste of time.only went in as our flight was delayed. Don't bother going in.

Poor experience - pay for Prosecco? Two choices of beer? Slow service. Check in lady was okay.

Had a great time here before our holiday. Check in process was easy, lady on reception was very friendly and helpful as were all the staff. We arrived at 11am so we seen the breakfast menu and then the changeover to the lunch menu later, the breakfast menu was the usual cooked breakfast with cereals, pastries and some fruit too. Cooked breakfast items were plentiful and all fresh and very tasty. Good choice of quality beers to choose from and coffees etc. My wife bought a cocktail of the menu and that was very nice too and a very reasonable price. All in all we really enjoyed it at this lounge and will definitely use again when we fly from here next year.

Excellent venue. Food was lovely. Staff were pleasant. Nice treat.

Would recommend to any early flyer, lovely breakfast, hot coffee and perfect service. This was a really good way to start our holiday. Thank you so much.

Lounge is too small but people and food are excellent. Hi

Worst lounge i ever been , small , not much of food choice, taste horrible aswell and you have to pay for most of drinks 😅😂

As a frequent user of many airport lounges, I'm sad to say that this lounge is possibly the worst lounge that I use. There is always a sign up saying that it is full when (because it is so small] it is demonstrably not full. Food is very poor with very little choice and often there is very little food left. There are no dedicated toilets so you have to leave and walk a way down through terminal to use the toilet As pleasant as the staff are, they seem to be few in number and not able to cope such that the food counter is in a sorry state. I generally don't drink the booze as it is always early morning so I can't speak to that. Aspire Lounges are generally a reasonable standard. This one is sadly not up to that acceptable standard and certainly not worth the admission price

Used this lounge a couple of times, it’s small so booking is advisable. Staffing numbers were low, so not a lot of attention to customer needs. Though staff were friendly and helpful. Drinks were ok but long wait due to lack of staff, both times I’ve been there at breakfast time so didn’t expect extensive choice. Could easily score higher.

Absolutely great selection of food and drinks. Service was good too

Getting told where to sit was not a great start

Impossible to get in without booking yet always looks empty. This week over the 45 minutes that we wanted to use the lounge there were a maximum of 9 people in there.

Could do with toilets but other than that everything was good.... food could have been a touch warmer but variety was good... staff very welcoming

Nice place to rest, why waiting for your flight service a little slow food was cold but plenty of hot drinks

Only one small drink allowed at any one time, an extra £2 if requesting pink gin as opposed to plain gin (both Gordons). Had cheese and crackers as other choice was a chicken curry and wedges. Not the greatest lounge we've ever been in tbh.

Omg!! The absolute worst!! I have never paid to sit in an airport lounge that resembles a dirty school cafeteria so much. Loads of little kids running around, food on the floors, kids grabbing food by their hands, and the noise was unbearable. People ramming food in their mouths like they have never been fed. It was small, cramped and there was not escaping the ear piercing cries of kids not getting their own way. There needs to be an adult only airport lounge! Do not waste your money or sanity!!

Could do with a lick of paint .was waiting for food and cutlery a few timed

Very disappointing not worth the money.

This is the worst airport lounge and not any equivalence to Manchester Aspire. Have to pay for basic pink gin and cider etc. only thing included in price is cheap wine . Food is cheap and very very limited . Save your money . Absolutely pathetic I feel robbed .

Disgraceful quality for the price

Food was poor was nothing out when we arrived everything else was spot on

Had rice and chilli what was grand , coffee fine too and reception alway polite , helpful and nice , thank you

Very very poor, don’t waste your money!! Cheap unappetising food selection. When we arrived we waited for them to replenish the buffet only to realise that was it. Comfort seating was a plus but would not bother again!

Took us 40 minutes to get in cos they said it was full but had m/t tables

Great way to start your holiday friendly staff, very busy while we were there but staff were very friendly.

Poor airport lounge l8mited food and drinks

6 am, Basic and not worth the money, No butter for croissants or for bread. In my opinion don't bother. We won't be using again.

After queuing outside for quite a while we were already half an hour into our booked 2 hours before we were seated. There was only bacon and a cold pasta salad out for service at this time, it was 1.15pm. We just got coffee and and a drink from the bar, which we were limited to one beer choice or the cheapest of spirits and on tap soft drinks. Eventually more food came out, this was a curry of sorts and rice and chips. The dishes this came out in were that small that once 3 people had filled their plates the food was gone. I’ve used other airport lounges before and always had a good experience. This was awful. The poor lady on the front desk looked completely frazzled trying to please everyone, she was having to double people up on tables. There is also no toilet within the lounge so you have to walk past the queue going out and then past the grunts of suspected pushing in on your way back in. I wouldn’t pay for this lounge again. It is not worth the money.

The ladies looked after us Very friendly

Arived expecting to chill out before our flight . Had to que for 15 mins to get in and then wait for somebody to leave before we could get a seat . Cleared the table myself .. virtually no food .. limited choice of beer (larger only ) . Anything else you have to pay for. This place was far too busy and over crowded . Total waste of money. No point in pre booking .

Really disappointed with this venue at Liverpool airport, not a patch on the escape lounge at Manchester, the food is cheap and only just ok choice is very limited, soup bland and cold, no way this is £42 a head £15 would be pushing it, will never come in here again, very cafeteria like, not a good experience, it seems they have done everything on the cheap to maximise their profits, over heard at the food counter a couple discussing how poor it was, and I fully agreed, if you feel you can offer me a partial refund then that would be good, bar good but I don’t drink☹️

Although there was space in the lounge , they refuse to let me in without booking in advance !! I really didn’t like this attitude

Totally useless booking system meaning that even though I paid for the privilege of prebooking, we couldn’t get in. And of course it,s the poor staff who are left to deal with the angry and frustrated customers, of which there were many. One star because you can’t give zero. Avoid like the plague.

They didn’t let us in because they said we had to book in advance and there were no places. Although the hall was half empty

The queue to get in was long due to a customer booking error with a customer in front of us. Food choices were poor, and the hot food was only barely warm. There was a very noisy group of about 10 in being disruptive and very noisy. The bar ran out of clean glasses. I had to have my wine in a small tumbler style glass. Wouldn't bother booking again

Had a problem booking into the aspire lounge due to lounge pass. Be very careful and read the small print on bookings (Magnifying glass needed). Thanks to the brilliant staff who work in the lounge, we sorted it out. These ladies work so hard and are so pleasant. Thanks ladies for all your help 😉

Despite having a valid PriorityPass card, we were not allowed to enter the lounge. The reason given was that the lounge was full. We saw that there were about 25% of empty seats in the lounge. We were given to understand that if we did not pay the reservation fee, there would be no place for us. And anyway, as we were told - they were closing in two hours, so in their opinion it was not worth it for us to enter.

There was plenty of space for two people, but we couldn't get in because they close at 8 PM (we arrived at 6:30 PM). They also close the buffet at 7 PM, and said, 'we only have three staff members here.' However, they would have let us in if we had a reservation, which costs an additional £6.

Very helpful and polite all staff, Toilet clean all good

Really small, and completely full even on a weekday in term time.

Really small, and completely full even on a weekday in term time.

Turned up with a pre-booking during possibly the busiest time of the afternoon (plenty of other passengers We were greeted by Louise who made us aware of the busy period but still seated us promptly. We we're given the only two seats available (sharing a table) but as soon as there was a table for 2 available, Louise found us at the bar and showed us to our seats. Food was decent for airport buffet style, plenty to eat during the 2 hour slot for 2 of us, even though there was a staff shortage. Impeccable customer service from Louise.

Turned up with a pre-booking during possibly the busiest time of the afternoon (plenty of other passengers We were greeted by Louise who made us aware of the busy period but still seated us promptly. We we're given the only two seats available (sharing a table) but as soon as there was a table for 2 available, Louise found us at the bar and showed us to our seats. Food was decent for airport buffet style, plenty to eat during the 2 hour slot for 2 of us, even though there was a staff shortage. Impeccable customer service from Louise.

No toilets no gluten free bread. Greasy bacon. Not worth the money

Would have been 5 stars if didn't have to pay for premium drinks like pink gin spiced rum or cider,and if website states breakfast until 11 then it should finish and bring the lunch menu out, apart from that small cosy quiet start to holiday

If you desperately want a lounge, book direct, they reserve the right to refuse entry for all third party bookings. Grudgingly let in, but in retrospect would have happily been turned away. Food was dire, pre cooked diced chicken with a pour on curry sauce or pasta again with a sugar filled pour on tomato based sauce. Cold food little better and one choice for pudding, chocolate mini muffins. For drinks anything other than Bacardi, Bells, Smirnoff, Gordon's or an unknown brandy was 'premium' and extra. All mixers come out of a pump, not bottles. Toilets are outside in main area, about as far away as they could get them. Unless you expect to get well oiled first to numb your taste buds, choose a bar elsewhere and just take your time over 2 or 3 drinks and a snack.

AVOID!!!! Lady on reception absolutely useless, she did not have any idea what she was doing. Presented our passes only to be told that they were going to be busy despite lounge being less than a quarter full. Lots of shuffling of papers and tutting, she told us to return in half an hour and we could access. Returned as requested after half an hour, lady still clueless, asked how many in our party which she could see and hadn't changed from half an hour earlier. Lounge still less than a quarter full, seats were empty all the time we were waiting outside. More huffing, puffing, tutting and shaking her head, shuffling of papers and still no entry. No apology, no entry and a bad attitude, we gave up trying in the end.

We usually like to go the lounge wherever we are travelling from. On this occasion, it was from Liverpool John Lennon Airport. The food and drinks selection was excellent. The thing that made this lounge stand out however, wasn’t food and drinks. That was purely down to the staff. In particular Louise and Paula. Louise gave us (and everyone who came in) such a lovely warm welcome. Likewise Paula, who was lovely. Both were so nice to my little girl - nothing was too much trouble for either! Every airport lounge should have a Louise and Paula. It was a lovely start to our holiday!

This lounge is awful, I wouldnt waste my money. There was no food when we arrived, and when I asked the staff the lady who worked there bit my head off. Unlike Escape Lounge we had to pay for most of our drinks still, so it was a waste of money. When the food was brought out it was gone within minutes as everyone had waited for atleast half hour for it already. There was also no knives in the cutleryɓ and when I approached staff again I got a cup with metal knives plonked infront of me with more attitude from the staff saying "We're short staffed here you know. I tried to speak with the staff to which I was told "youre paying for your seat, everything else is extra and you can leave if you want to" to which I couldnt believe they were speaking to me like this and told them I would be making a complaint. The whole experience was horrible and I felt the staff were aggressive, not something you want at the start of your holiday. Will never use Aspire again! Escape lounge on the other hand is amazing!

What kind of lounge is that ? 4am in the morning …..refused by staff to have sitting chair …. All pre booked apparently …..just standing chairs. After one hour waiting outside still most tables and sitting chair available !!! One staff gone somewhere. Didn’t sleep all night as flight from Tenerife arrived at 2.30am. My other flight was departing at 7.20am. Give the contract to a better company ! Not very smiley lady. Not surprised to see so many bad reviews. Poor airport where no where to relax and have small nap before next flight. Will fly to London next time….. lounges are friendly there.

Not a lounge, more like a cafeteria could use sofas unless there was 4 or more, so had to sit in uncomfortable seats. Only allowed half pints and cider was extra charge. Also, no adult only spaces, so not very relaxing with kids and babies making up half the customers. No deicated toilets, so had to walk half the airport to get to the nearest one.It's not worth the money. Would have rather just sat in the bar.

Supposed to be open until 8PM, closed at least an hour before that. I did go at 5.30 and it was “full” but there were spare seats. Very annoying.

Overall, a really poor lounge. The modern decor and decent cleanliness doesn't make up for the pitiful range of food available. I got in free with my Priority Pass and still felt ripped off.

Staff are lovely and welcoming. Food is delicious and the drinks are really nice. Atmosphere is really chilled and relaxing.

Upon our arrival a woman with a rotweiller face was waiting for us. Before saying good afternoon he told us if we had made the pre-reservation (payment with extra supplement $$$). We told her no and the problems began (there was no space, the card was not valid...) until a few minutes later we got a table in the place she indicated to us, not where we wanted. There was no food at the buffet, there were leftovers. Leftover curry, leftover bread, leftover nachos and some leftover salad. All of dubious quality. There are no sweet options beyond a dried out blueberry muffin, which has been there since last week. When it comes to fruit options… you could choose between more leftovers or a rotten apple!! There was a moment when they went to replenish the curry, and the entire room ran out to guarantee themselves a spoonful. It seemed like the hunger games. The drink, all flat, hot and of poor quality. If you want a cocktail you have to pay for it separately, as if it were not enough to pay for access to the room. For various reasons, I know many VIP rooms and I can say that it is the worst I have ever been in! What a shame! The staff is quite unfriendly and rude, it seems like they are doing you a favor, and sparing your life.

Absolutely horrific, they use side plates as main plates so you can't fit any breakfast on them. Then we have the drinks, if like anything like a named cider you have to pay, pink gin for wife you have to pay, basically anything that tastes nice you have to pay. The spirits are spilt into two sections, cheap rubbish to the right is free/part of the deal. Anything nice is to the left and you have to pay. Been using aspire for years at LIV/MAN, never ever again, an absolute rip off. I fly again in a couple of weeks to Turkey, I'll be reading the escape lounge reviews before booking, hopefully they haven't gone the same way as aspire. I've done many reviews on Google and never hammered a company as much as this but I feel I have too. DO NOT BOOK ITS NOW A TOTAL RIP OFF.