Burger King in Amber Valley

20 empty tables, however was told to wait till someone left as staff couldn’t be bothered to clean our tables after usage. And staff were very rude and spoke abruptly overheard staff talking rudely about us to their colleagues. I am appalled change is needed immediately.

As usual something is always missing from the order

The chips wasn’t cooked everything was cold

did not deliver at all , phoned shop sorry I can't help I just started

Food was cold but delivery driver lost

Got the food 10mins after 1st initial projection food was recieved cold. I am really upset by how hard the chips were. burger was chewy. Not quality I expect from Burger King

Good quality of food, arrived on time and driver was very polite and considerate

Did the lid fall off when you was putting the salt on the fries? They were inedible. First and last time ordering from here

Forgot drink, chips were cold and stale and ice cream melted

Half the order was missing..... refund ordered

I was missing my fries and chilli cheese bites.

It’s ok I was the only one eating there Food wasn’t too bad service was good

food turned up stone cold and inedible

Not great as bbq stacker didn’t come with any cheese or onion rings or sauce which it was described other than that good

was amazing... the large fries is abit embarrassing though. can't call that a Large. Still nice. 😊

cold fries and a burger missing from a burger meal deal...I'm not even sure how that's possible but BK managed it!

Great food again, came early . Highly recommend

Ordered through just eat, delivered totally wrong order, took food back to Alfreton burger king, stood there and was ignored by the staff for over 10 minutes stood there with the bag of food we had taken back. Manager was hiding chatting with her pal while the girl on the front was having to do everything. That girl is always left to do the lot, we've seen this on our last 3 visits. The manager finally came to us, no apology or anything, so I told her I wanted it sorting out, she took our wrong order away and disappeared with no explanation just a mouthful to me on how she doesn't like being spoken to like that. After another 10 minutes we were then told we couldn't have a refund, not by the manager but the girl doing everything and we had to go through just eat,,, we then got home to find out to get the refund we needed to send a pic of the wrong delivery, which the manager had taken off us. Left burger king, went home, got bank card and went to macdonalds at huthwaite where we were spoke to nicely and got some food as we were starving. Keep away from Alfreton burger king as the food is disgusting, they can't get an order right, they put their hands in ur food and the manager needs sacking as she is rude and has a problem with doing the job she is being paid to do.

Really nice and polite delivery driver

Only bad thing to complain about was the CHICKEN ROYALE WAS MISSING but we shared the Angus.. The food was great and hot

Missing chicken nuggets, not happy. when i rang the restaurant they was rude about it aswell said it was just eats problem when its clearly their problem. Appalling customer service

Great experience at Burger King at Wyvern. Great Atmosphere, friendly staff, and brilliant food made by taylor- who served politely with a smile. Definetly coming back. 100% recommend!

Delivery driver was very polite.

Worst burger king ive been to. Ignorant staff. Bad food. Small portions

My food didn’t arrive I waited a very long time

Was missing the 4 chilli cheese bites from the order, food was delivered on time

I was missing 1 large chips and 1 x Ben and jerrys ice cream. Disappointed as I paid for these.

The driver was great, friendly and great timing 👍🏻 food was still hot and we enjoyed everything!

Only one part of my order arrived as expected, refund currently being processed for the missing items.

Delicious, and wasn't missing any items like McDonald's!

no straws with our drinks and food was cold

Didn't deliver and won't answer the phone, very disappointed.

Food came greasy & cold & had missing items

Order delivered to completely wrong address, not even the right village!

Order was promise time 17:08 arrived 17:41. Food was cold and had to be reheated in the microwave

food was cold and missing a meal

Missing one item, but rest of order was good

all three meals we ordered were wrong, asked for no cheese on a burger due to a lactose intolerance and there was cheese - also upgraded and paid for two cheesy bacon loaded fries and no bacon was to be found

Missing items, order wasn't complete. Spent more than I needed to And didn't get free treats 😔

lovely delivery guy just got the wrong items

Wrong meal was sent, and the meat on the burger was disgusting

Food good, and customer service is indifferent and impersonal.

Great food arrived piping hot and sooooo tasty.

Was not happy. Our chilli cheese bites didn’t arrive and they told my to file a refund request and this was denied so not only did I lose food but I lost my money too.

Fast service good customer experience

Delivery was on time just didn’t receive half the order, ordered family party got the Kids chips and cheese burgers but missing both large fries and both bacon double XL burgers plus didn’t receive the extra drink we ordered useless!!

The food was cold so had to reheat, the fries were dry and chewy

Great visit to Burger King today, food was warm and fresh. Staff very friendly.

They forgot my chicken nuggets and chilli cheese bites totaling to over £10

Order never showed up but marked as delivered

I do love a good burger king, this one was made superbly better than usual by the remarkably helpful amusing girl working behind the counter. Didn't catch her name but she certainly made us laugh whilst we waited for the food being prepared. The chips that burger king offer are the best of all fast food outlets in my opinion, I also had a double bacon cheese XL which they happily added my sauces of choice to, my allergies were accounted for and we were given a choice of dipping sauces for the chilli cheese bites we had. Over all a superb place, I often wonder if the price is inflated here due to it being a part of a service station but it's the only burger king in a 10 mile radius so I never get the opportunity to check.

was no drink or onion rings lol

Missing items - bags was open - food was freezing and drove around amber valley before being delivered

Greatest burger I have had from any burger king with amazing and kind staff. With a lovely calm atmosphere with beautiful music making me feel like I was eating with the king himself

Food was not even delivered to my address. I have a ring camera, nothing on there. I even wrote clear instructions how to get to my address. No phone call to ask for directions

Always fresh and cooked to order, even though there's a little wait time, it's worth it. With it being a service station, it somehow accepts BK loyalty which is an added bonus!

chicken burger was burnt, beef burger soggy and poorly done, could tell zero effort went into it

Good nice hot and in time but item missing. No onion rings carve with the order.

enjoyed it tonight. last time was cold. thanks

Missing items,Rang them to be told they can’t do anything and have to get in touch with just eat! Not impressed as order from here often

Quick pit stop... filled a gap plus toilets 🚻 available.

delivery great, driver very polite, but quality of food poor. not worth anywhere near what I paid for it. Will not order again

Driver left at doorstep then left and didn’t deliver to recipient! Wouldn’t have know it was here if hadn’t seen car outside, anyone could have taken it! Poor delivery.

Lovely staff, food was fast, accurate, and tasty. Building and car park is tired, but that wouldn't stop me returning.

I love burger King but the prices did not reflect what we ordered and the onion rings was soft not crispy also food was slightly cold once delivered

The food did not even arrive at my address. it said it had been delivered. it is a waste of my hard earned money. I shall cook home cooked food in the future. I'm done with JE

Honestly think worse thing about KFC is the bread. I think if they had better bread they would easily compete with McD

Called in for some lunch. Friendly staff and great food. Clean area and toilets nearby

Grim environment for a Burger King but plenty of space for seating and the BK food was as always good. Not certain of the value of the Angus Burger but other than value for money it was a good burger.

Amazing food, really fast delivery time, and the food arrived hot, 5 stars!

Rude driver walking around in the rain with the food not in a carry bag was just swinging it around. Apparently gave me credit to my account but didn’t appear

This is a very strange BK adjunct to a Travelodge and clearly in a space designed for something else. Food of course as expected though I must say the Angus Burger was not worth the money compared to any other burger .. it was just not that special. A little more attention to the environment at this location would have been welcome. Toilets were dirty and seating area bleak. The above said, the staff were friendly and efficient and cannot be faulted for their interface.

Food was delivered and wasn't very warm at all.

The food was very cold and soggy It took 36 minutes to deliver after leaving the restaurant when it’s only a 12 minute drive

Very friendly staff . Tasty burgers and coffee.

Great scran lovely and warm, customer service was impeccable. Highly rate going to this fine establishment.

Driver put food infront of the wrong house.

Fast friendly delivery guy,all food was warm and nothing missing

Had to wait for the food to be cooked and somehow it was cold as was the food my 2 friends had... This seems to be a problem with burger king, I can honestly say I avoid burger king for this reason, it is only when with other people I have to endure tepid food

My bean burger was burnt, it was rock solid

Foods good but has one of items was missing not happy with the service

Driver apologised for being late but dude was right on time.

Food quality was poor! Absolutely disgusting and inedible!

Great vegan burger, lovely and tasty, and delivered quickly. Definitely recommended!

Burger was good and service ok. I thought the place had actualy shut down when i parked up. Looks a very run down place. Wouldnt like to leeve my car there for any length of time and the whole area needs a good clean. Ill not be back.

Food was 17.15-18.05 finally delivered 19.04 after repeatedly changing delivery times. One starving child very ubhappy

Chips were rock hard and stone cold but the burgers were lovely

items missing from the order and impossible to contact the restaurant, phone just ringing off the hook

Had bacon on when requested not as allergic to it so couldn’t eat

Food freezing cold and ice cream melted

excellent time for me. rather it be early than late.

Service was good and food was tasty. Atmosphere was OK.

Burger was terrible, I had to throw it away. I just ate the bun and lettuce. Dinning area filthy. Never ever going back.

Ordered a plain whopper,had everything on it ,had to throw away.

The delivery was ten minutes later than first advertised. But due to the bad weather and awkward location of my address, I think the delivery driver did exceptionally well to only be ten minutes ‘late’. Overall, no complaints

Got an Uber delivery. Whopper tasty. Chips too salty. Chicken burger disgustingly salty.

Didn't get everything I ordered 3 items missing

Awesome!! Breakfast was absolutely brilliant arrived hot and fresh could not fault anything!!

didn't put the condiments in e.g mayonnaise

Food is good as always from a Burger king except its silly but maybe prepared a little to fast this particular restaurant resulting food being a little cooler than normal, aslo the staff was very hesitant to give me sachet of mayo when asked as if they shouldn't be giving them out. No other people in there just us 2 and as it's a service station it doesn't feel welcoming.