Based on 30 opinions finded in 1 websites
Opinions
Very good food and efficient staff. Mr pyara served me. Very good man. Everything was very good, food was good, service was very good. Very friendly staff and wveyone is like a family there.
Adventure31154346796 . 2024-02-24
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AVOID THIS BURGER KING RESTUARANT !! WE STOPPED HERE IN THE EVENING (WHEN IT WAS DARK) TO MEET A FRIEND AND ORDERED FOOD TO EAT IN... THE SERVICE WAS SHOCKINGLY SLOW, SO BY THE TIME WE RECIEVED OUR FOOD, SAT DOWN AND ATE IT WHILE CONVERSING WITH FRIENDS IT HAD BEEN OVER AN HOUR. THIS WEEK WE HAVE RECIEVED TWO PARKING FINES FOR £100 (£200 IN TOTAL) FOR OVERSTAYING THE 45 MIN RULE. DUE TO IT BEING A DARK FEBRUARY EVENING, WE DID NOT SPOT THE PARKING SIGNS AS THEY WERE NOT ILLUMINTATED. LOOKING AT ALL THE REVIEWS THIS IS SEEMS TO BE A REGULAR OCCURANCE SO AND BURGER KING CUSTOMER SERVICES HAVE SAID THEY CANNOT HELP, DESPITE IT BEING THEIR PREMISES. SO AVOID THIS RESTAURANT OR RUN THE RISK OF GETTING A £100 FINE !!!
Paul G . 2024-02-15
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Dreadful service. Ordered a burger and they forgot it on delivery and zero help to send another. Avoid this place as problems in the past with orders
Paul J . 2023-07-28
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Excellent customer service Staffs are welcoming with smile, very friendly and helpful Neat and tidy place to enjoying your meals Management is excellent 👍 Highly recommended
Koshika R . 2023-06-23
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Our whole family is a big fan of Burger King. My son was craving for this last night and I found this Burger King “Opened” at that time. My family (4 of us) went there at around 10:05pm. The first thing the lady who served me said was- “Only Takeaway this time.”! I explained to her that we came from very far as all the nearest once of where we lived were closed. She then “Allowed” me to have the Eat In option but she said we must Leave by 10:30pm. She took my order at 10:15pm as only one till was running. I was waiting on the side for my foods to arrive when the Manager named ‘Carmen’ cane to action. Me and my family and the other customers were very shocked and surprised to hear the continuous screaming of her. She was shouting and screaming at me saying she won’t give me the trays. She said she would just give me some bags where I can take the foods, go to my seats and take them away with my family. I explained that the lady who served me said I could stay till 10:30pm to eat and we still had about 7-8 minutes in hand. Then she allowed me to sit but gave me a couple of bags to take the rest of the foods away after my 10:30pm deadline! First there was one chicken Royal missing in the order and I went back to her. She gave me that. Also both Ice Creams were missing. She looked pissed when I went to ask for missing ice creams! The Manager Carmen gave me about 4/5 ketchups and 2 Mayonnaise. I said nicely if I could have 2 more mayonnaise but she said she wasn’t allowed any more!!! I really want to know how many ketchup and mayonnaise are allowed for 4 customers who spend about £25. She then gave me 2 mayonnaise and took 2 ketchups away! When I went to pick up my ice creams, I asked for just one ketchup and mayonnaise each as we were really struggling to eat without them with satisfaction but she refused! It was very insulting for me in front of all customers, my family and kids! I went back to the seat but we couldn’t concentrate on eating as she was screaming all the time. We felt like they were fighting! She was even screaming with the staffs and we could hear very loudly from the farthest seats (sofa seat) from where we were seating. We didn’t have any option but to leave the store immediately. The person who took the order and the Manager Carmen didn’t have any sort of knowledge about customer service. None of them smiled at all. They were rather looked disturbed seeing customers at that time of night. I would be happy if you could see the CCTV footage for the whole situation and do a proper investigation about this otherwise you would loose potential regular customers who go to this store while those staffs are present. Trust me- I have been to many Burger Kings but I have never had such weirdest, worst experiences in my entire life.
404ashikr . 2023-04-30
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Disgusting waited 15 minutes in drive threw only 1 car in front of me person serving didn't have a clue what she was doing I gave up and went mc Donald's easier
Hammers223 . 2021-11-25
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The only thing my friend and I have eaten in BK for decades was the bean burger. It started out as the spicy bean burger, then the veggie bean burger then lately it was the vegan bean burger and now it has disappeared! We won't be back until they bring the bean burger back!
Grubbie63 . 2021-08-14
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I pulled into this Burger King and selected a takeaway meal via the App which told me to redeem in restaurant. After queuing for about 15 minutes and getting anxious that the App would time out, I got to the counter - the time as about 7:45 pm. 'Sorry, wont serve you - only motorbike orders after 7:30pm' said the server. "But the app says 'redeem in restaurant' and there are no signs that you wont serve the public" - 'Nope, not serving you - only drive through or bike orders'. I was so incensed that I filed a complaint on the Burger King website. The answer came back that the store was a franchise and basically Burger King corporate were not interested. Will not be going to this store again that has such rude staff.
crunchieH . 2021-06-13
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Just got a Whopper i added American Cheese it was SUPER FAB! Defo getting it again, go to that Burger King!
393eugeneo . 2020-06-20
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Went to eat there as usual the service was horrid and took nearly ten mins plus to receive the food for two ordered, utterly short staffed and overwhelmed staff,paying priority to delivery orders, after getting the food sat to eat in and left, much to my chagrin I got a parking fine apparently they had a sign that state 45 mins max stay . No consideration to time in que and substandard service . Basicly timed from driving in to driving out. First they should not be fining their customers for the privilege of the utterly bad sub standard service. Second they should allow more time and last they need to be utterly clear . Utter entrapment and unethical service. Absolutely inadequate parking service ,punishing your clients for buying your food. Very smart ???!!!
Chris H . 2019-11-13
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Burger King used to do a lovely bean burger there current version is just a mess doesn’t anyone try it before they decide it’s a good idea coffee was ok and the chips were good but the main part should not be served the patty was in two parts and they were heavy and the bread was too fluffy
PhilH2229 . 2019-10-19
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Stingy&unfriendly staff. When talking to manager the staff in the background is continuously interrupting so you’re not able to get your point across
Lazz T . 2019-06-13
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Waiting for a food 20 minute,parking for 40 minutes,so if u are with the kids,no time left for desserts! Rubbish got a penalty for parking,cos of a staff are to slow!! Never going to come back!
Danas U . 2019-06-12
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Brilliant burger joint go in there regularly always a good experience never thrown out! Happy pleasant staff eager to please! Mix of people going in there a reflection on the area!!
eugeneo1977 . 2019-05-14
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Average Burger King, it's a drive through which is unusual. Nearby Leyton and Ilford are better options.
AshtonSeymour . 2019-04-11
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went in as feeling hungry and in need of a whopper at about 3 o'clock to be greeted by a filthy floor covered in muddy footprints [only been raining first thing in the morning] floor littered with serviettes, plastic fork , lettuce from burger obviously,...
richard p . 2019-02-16
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Location just on the A12 is poor. Nevertheless it is burger king do we expect any different. That said its one of the poorest I have ever been to. The food simply isn't up To the usual BK standard. Been twice, won't go again. Hard...
holidayman21 . 2018-05-25
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Dirty and smells slightly. The staff are not very helpful and the amazing drinks machine that I used to impress my friends with, has lost a lot of its' drinks. The drive through missed many of our orders and didn't give us any ketchup. However,...
kanikarthik . 2017-04-01
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This is our local BK for quick and emergency fast food place and mostly we use the drive through as the table cleanliness is unpredictable.Still, 2 out of 3 times, we miss at least one of the items in the bag and one time we...
509karthiks . 2016-10-13
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Firstly I used an application on my phone to get 2 meals for £7.99, when I asked if I could go large the manager point-blank refused - even though I politely explained that I would be spending more money at his restaurant and had indeed...
mparryuk52 . 2016-09-28
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Went there today. Not sure if the staff take presentation and cleanliness that seriously. The state of the tables and the floor ....worrying
janotjake . 2016-09-20
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Every time I go Burger King the Coke is like cinnamon don't know what's up with the machines but needs sorting out asap 👎.
Darren B . 2016-05-19
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I like Burger King normally but from the start it looked like there were only 2 members of staff so there was a long wait to get served. I asked for some dips to be included but when I took my meal to the seating...
Shaun V . 2016-04-21
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Thankgod food was quick, because it took good 20 minutes for someone to take my order, must be the longest ever in a b. King
briviajera . 2016-04-16
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Firstly, you know what you are getting with Burger King in terms of food. The service and cleanliness however were truly awful. There was only one person working the tills on a Sunday afternoon in the Exchange/Mall so that was bad. In the seating area...
GreatPR . 2016-02-09
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Whenever we go here it is always clean and the staff serve us promptly. They do well at keeping the queue down, and I love that they have loos there. The loos are usually in reasonable order.
FMB2016 . 2016-01-27
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decided to have a burger with my daughter. we both chose the bacon double cheeseburger meal. when it came up we could not believe how small it was for the price. a piece of streaky bacon...about 25% of a rasher and the cheese was non...
David P . 2015-02-01
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We went through the drive through to get some thing to eat.Firstly the intercom or whatever you can call it kept breaking off so the staff messed up our order. after having to go through the order again at the next window,he didn't have the...
Rita580420 . 2014-07-20
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I think this place is closed and new place is Mad About Doner. Do not order! It’s the worst doner you will eat. They market their food like German Doner but it’s nothing like German Doner. Doner was dry and overcooked and had a smell. Worst place
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Have always used this branch to order delivery tried to place an order and apparently they are unable to do half and half which apparently is their company policy - since when has this changed??!! The manager was so rude also and unhelpful like they don’t want business!! Called Barkingside instead who were much more helpful and able to fulfil my order although have to collect from them as they can’t deliver to me because it is on Gants Hills patch so annoying!!!
150 Opinions
This is the worst place to eat from in ilford, I have been here for 30+ years and have never had food that is undercooked and dangerous to eat.. On many occasions the staff have rubbish excuses, Raw Dough on Pizzas that were for 4year old children! THEY ARE DISGRACEFUL