Burger King in Forest Heath

Ordered a bacon cheese burger meal and got home to find they hadn’t even packed the burger. What a joke

Place was dirty tables not cleaned floor unswept, there were two staff loitering in the back, whilst these jobs needed doing. We sat at a table we had to wipe off ..

Good food but a bit of a wait to be served (considering it was a quiet Saturday evening) Food ok, did forget some sauces which, again was surprising for a quiet period. Plenty of on site parking and easy access from the main road.

always friendly staff that are willing to help out x

Funny little spot. Small shared space and no one else there but food was as you expect.

very tasty.. best burgers in land highly recommend 👌

The main thing is the food. I had the Oak Smoked Angus Burger with chimichuri. It was fantastic

Seemed like a limited choice and I think prices are elevated just due to being at a Theme Park.

very shocked to arrive at burger king to find out they have no beef. only 3 options for burgers, all chicken or veggie options. sign that says “ eat in” but no chairs to facilitate this. Toilets out of order and the bins outside are over flowing. very disappointing. If i wanted chicken i would have gone to KFC, would have been better than the chicken royale that was abit of bread slapped together with some mayo.

Best burger king on my travels. Totally recommend for a pit stop!

Food was as per usual. But when I wanted to ask a question, I was told to order from the machine. I didn't want to order something. I wanted to ask a question. Eventually I managed to get the question out, but there was no need to be rude about it. The dining area was fine, but the trash bins were full and they weren't changed until much later, which was gross because they were so full that garbage had to be put into another bin bag first. But eventually it was emptied.

The day we went half the tables were out of commission, and worse: the toilets we closed. The building felt dirty, unloved and unwelcoming. The actual burger king food counter was clean, staff very welcoming, and the same food quality you'd expect from any other Burger King outlet. Plan to eat in your car.

Swapped our drinks when I complained which I rarely do..super nice staff

Been here a few times. Definitely a better Burger King. The food is always nice here and staff always really nice. Some other branches could take notes

Toilets absolutely disgusting, stank to high heaven. Enough to put you off the food you paid for, which was a typical service station overpriced.

Very good nice and polite service as always though they could n should give you more fries.

I've visited this Burger King a number of times and previously rated it as a 2 or 3 star establishment, because the service was glacialy slow and the restaurant was dirty. However, today's visit (30/05/24 at 1915) was a real improvement 🤩 The food was great (for the genre), the service speed was good (for a fresh-cooked turn around time) and our server (a young blonde lady, apologies I didn't catch her name) was excellent - friendly and knowledgeable. The restaurant was much tidier too, albeit the floor could have done with a sweep.

Great burgers, better than the golden arches, but please improve your chips.

The food was nice, fresh, and served promptly.

Quiet, clean toilets, great customer service.

Tracey was so kind and helpful and what a service thank you all.

I always have the best experience when visiting, Tracey always makes me feel welcome! The food is so tasty too.

Quick stop on way back home. Staff mega fast super efficient, lady doing cooking really nice woman. Lovely chicken royale and spicy chicken royale. Food very fresh.

Good, fast service. Lovely tasting food.

Burgers were cold Toilets were absolutely disgusting Completely wasted our money Give wide berth

Amazing place, would come again

Was the smallest restaurant I have ever seen, only 4 seats inside and 4-5 tables outside,

Absolutely lovely staff, really helpful and so polite.

The staff were very helpful and the was food great The tables were freshly cleaned and the wait time was only around two minutes.

Great service friendly atmosphere Very helpful and nice and clean

Unhelpful older lady who processed order. After the order went through she said we have no fizzy drinks, it needs a replacement gas canister and it takes a while to fit? It wasn't busy at all and there was at least two of them. When the food came over minus the fizzy drinks we had 3 medium meals although we had ordered 1 large. She then starting talking to the Gregg's staff on site. Surely she could have changed the gas cannister? It was as if she did not want to be there. Such a shame.

Very helpful staff, very friendly too!

It was lovely food and it is worth having

Fast and fabulous! 💯👌 😁💯 Best Berger King around here! Chilli cheese bites taste soooooo good!

The food was ok but not a very good atmosphere and quite untidy.

Slow, unfriendly, dirty, food poor

The food is lovely but the place is grubby. It needs a regular cleaner to go round and clean. The tables and floors are disgusting. Also needs to close for a couple of days and have a good paint of the walls. DO NOT sit next to the toilets unless you like the constant smell of poop!

This was a service station very short of loos and were awash.

Stopped here for lunch on our way to Norfolk. Very pleasant staff. Tasty hot food, unfortunately coffee was not great. Toilets need a decent clean 🤮

Absolutely crap service ordered onion rings and chilli cheese bites waited for 10 mins no worries but they didn't cook any in fryers could see fryers then gave me food cold I complained said need hot to take them home said they will cook some more great I thought then gave me original meal warm clearly not ones they just cooked when I questioned this told me I was wrong I wasn't not hot like normally when fresh will ring manager could here staff in back not happy with my concerns over first complaint so obviously thought would be clever and give them to me a second time bit fed up as usually very good from there

WARNING! IF YOU LIKE YOUR FRIES SALTY, DO NOT STOP HERE. THIS PLACE HAS MADE SALT THEIR BANE AND NEMESIS!

Great staff as always food is always freshly cooked . And the quality of the food is better than other fast food places

WORST BURGER KING ever. Chips tasteless, burger ok Coffee tastes like wet cardboard and dreadful ordering system !! BK used to be my favourite- no longer.

Painful to order,what a load of time wasting rubbish,cant order at till,staff who grunt

Seems I had an experience similar to a lot of reviewers. Verrry sloowww service and disinterested staff. And a small mixup with our order (Cheese missing from a burger) Food tasted great when it came through. Shame, as the nearby McDonald's is always very busy so if they upped the service a little, they might attract more customers!

Forgot this place was even open till we drove around looking for parking! Really helpful and pleasant staff, nice and clean inside too.

It was busy but I was in and out. Plenty of other food choices I've Greggs ect

Won't accept an order at the till. Was told I can only order at the kiosk. Even though there was almost no one in there. Ridiculous. Tables not even clean. Rubbish over them.

Very quick service and burgers and fries as you would expect from a Burger King.

Never had a bad experience always as promised

Best burger king around Norfolk

Although the food was ready I waited quite a while for it to be placed on the tray for me while the staff were chatting! Food was ok but only one flavour of milk shake available! The eating place is mainly for people passing through on the A11, stopping for a bite to eat. Plenty of parking and customer toilets.

Had help with ordering on screen selection instead of just going to counter to put my order in.

The food wasn’t the greatest but came warm and fresh. The staff working did engage in conversation whilst I was waiting for my food. Amazing place! Will definitely be coming back

Gave a 2 star as the fries machine had broken down so u cudnt buy a meal with a fries substitute . You had to buy single products which then became more expensive than a meal ..shud of had fries substituted with something else or maybe if cost more than meal then shud of been discounted down to meal price . Management didn't care and told me maccy d was other side of road if I wasn't happy . Won't return will go other side of road in future ..oh and I'm a local so your store has lost me completely to maccy d

Food is good, service is fine. Automated tellers make the socializing aspect limited. 1 toilet with 3 seperate stalls for ALL customers (including greggs) makes rush hour maddening, there is a handicap toilet nearby.

Wonderful place lovely staff lovely hot food

15.08.2023 Handy stop for Greggs. Have been here several times. High chairs available. Toilets and changing room at back.

Stopped here whilst car was on charge next door. The place was a mess, floor filthy and the toilets aren't much better. Food was fresh and nice though.

Place was very dirty, full bins, sticky tables and dirty chairs. Very low standard compare to other Burger King's, management definitely need to improve this. Food was nice.

I can't say anything about the burgers as I usually stop by on my way home from work to grab a bite of their fries. I think they're pretty good. Fresh and crispy. It would be nice if they had more sauces than just chilli and bbq. It's true that inside is not very clean, but considering that I usually eat in the car, I try not to pay attention to it. And in fact, sometimes you wait in line for 5 or 10 minutes to the touch screen to place an order, while the employee stands behind the counter and just waits. 5 stars for the fries. The rest.. oh well.

Bit disappointed with visit, bought the bacon cheese burger XL meal x 3 with loaded cheese and bacon fries to be eaten at home with others , All the burgers were "lopsided" and had to be re stacked, it was a game of hunt the bacon for all ,!! And despite only living 3 minutes drive away, the cheese on the chips had gone cold and solidified making for soggy stuck together fries 😕

Nice well made food. Service wS very good and the whole restaurant was being run by 2 young men only., making fresh meals.

He forgot sauce. Wasn't apologies. Dirty everywhere. Toilet all close. Didn't clean up step by step by sections. Slow service

Usual burger King quite grubby and dirty toilets

Stopped for a comfort break and a bite. Used the facilities, they were awful. Smelled like Jabba the Hutts' armpits. Left without eating.

There's plenty of parking and the service is quick and fresh.

Milkshake was chocolate but was so weak it tasted like vanilla they forgot the extra patty in the burger and the sauces. Other than that the burger and chilli cheese bites were great 👍🏻.

The hygiene here is non-existing. The only thing we still go there for is that the food is actually quite good. They take ages to make your food even if you are the only one there. Choose takeaway.

£8.50 for just the burger, which was burnt and they gave me the wrong one! As it's a service station branch I didn't notice until I'd driven off. Worst burger king burger I've ever had!

Food was good, a small seating area because it shared the indoors with a greggs. Accessible toilets and relatively quick service for how busy it was

The food is great but I've had to clean the table on two visits myself and I've never seen it busy

Poor service. Too slow and casual

Burger was hot, milkshake was cold. Served quickly and efficiently. Quick pit stop on way home did the job.

By far, the dirtiest burger, King, I've ever been two . You should give this place a miss .

Was ok, they had run out of seeded buns and ketchup, which really changed the taste of the burger, but other than that the service was ok.

As of last time I went into this place will be the last time, I found them rude they will not take a order anymore you have to do it on the machine, I am dyslexic I use my phone on how to spell words. I never get a normal burger it would take a very long time using the machine to order as I always have items added and taken off my food which is why I go to the till to tell them my order. But after last week trying to get food what a waste of my time it was I will never use this burger king again 😒 and I used to go it a lot, next time I will try Newmarket. Don't use this place unless you don't mind waiting a bit of time. Oh yes and just over the road there is going to be a five guys very soon I hope, it does cost more but I have heard it is meant to be worth it 👌 and you got a Mcdonalds just over the road best of luck to all that read this.

When it eventually arrived it was v good. But long wait. 30 mins. Almost felt like cancelling

They should close this branch . Bins everywhere food all over the floor, toilets smell .where is area manager?

Food too expensive for the tiny dried up burgers they serve...won't be returning.

Run out of lots of products do not tell you until give you your order put XL burgers in mini rolls what Fall Apart as soon as you eat it

Rubbish experience. Was not able to put my order through on the touch screen so tried to go to till, was told "Area manager will not let us serve from the till" I was told to try and order through touch screen but come back to the till and explain what alterations I needed for our food. "Burger King, Have it your way" yeah right! Bins were over flowing, food all over the floor, toilets were rank. Area manager should concentrate on stuff like this instead of banning staff from actually serving customers. Food was nice though.

What is the politest way to say S**t hole?

Fast food on the go, higher prices as it’s a service station location. Captured audience

Feel the burgers are not so tasty anymore!!. My dad loves the place so will return, even though he had belly ache last time

Amazing burgers. Great food. Great deals. Definitely recommend. Recommend getting their app for better deals and points.

Lunchtime rush and the place is filthy, tables covered in leftovers and rubbish, site is shared with Gregg's too so they have accept some responsibility for cleanliness. Order was fairly prompt but incorrect.

Have a break and great location

Does Burger King go out of its way to only employ the bottom of the barrel! Or is it their form of charity!! Only 2 employees at this one, one disappears to toilet for 15 mins while our food is sat for 20 mins. Manager clearly hiding out back somewhere, nowhere to be seen. Guy returns from toilet after clearly having diarrhoea, to then serve our food (will be reporting to health standards). I ask to just refund our order, it’s now been half an hour! Manager finally appear, saying not one word, just returned my money! Typical Burger King staff, totally useless!

Just a quick pitstop for something to eat and drink and toilet facilities. The usual bland atmosphere in these places, it was kept clean and tidy, and there we're no long queues.

Staff here seem to care alot about the customer

Entrance from car park side. Shares floor space and entrance with Gregg's. HAS indoor seating shared with Gregg's. No outdoors seating. Good speed in order delivery. Always friendly staff. Good menu selection. Parking and entrance at Travelodge side of building. STILL has Poor signage from A11. Toilet facilities are fresh and new - MASSIVE improvement. If this review was in any way helpful please press the like button.

Usual motorway substandard stuff . Above motorway average cleanliness though to be fair

Burger was nice. Chips were cold. Won't be going again

Food was cold considering the fries were cooked fresh, very disappointed although the burger was nice.....but cold.

Went to Burger King this evening the place was seriously under staffed only 2 people working, order completely wrong, down 10 pound for order we didn’t receive, tried ringing store but couldn’t get through,

Not very quick service but friendly and burger and chips were good.

I don't like the ordering machines. I prefer to talk to someone

Dirty restaurant, untidy looking staff. Staff unhelpful. Big queues at touch screens, wouldn't allow to order at till even though staff just standing around. Told could not take orders at the till. Ordered food to eat in but it was that dirty we decided to eat in the car. Toilets not cleaned and hand dryers only worked for 2 seconds. First and last time visiting

Stay well away me and wife had two double wopper meals on the 24/2/23 and we are still I'll on Monday the 27/2/23 haven't been to work as soon as we had eaten it we had to run in the restaurant and use the toilet we have had stomach cramps sweating upset stomach and sickness I have informed the health and hygiene people