Burger King in Poole

The staff are not very friendly. Food not as tasty as it was, Don't think I'll be going here again

One of the best places in Poole to come and dine in, friendly and kind staff, restaurant is kept very clean and tidy and food is always cooked fresh and hot, been coming for a year now regularly and never experienced an issue

Very busy, the food was hot and staff friendly, we did have to wait a bit , the staff did apologise for the delay.

Probably the freshest BK I've had in a very long time. Very much enjoyed. Only thing that ever lets it down is the prioritisation of online orders, but that's not exclusive to this premises.

Drive through. Quick, friendly and efficient. Food pretty good but felt patty was a bit over-done. A lot of ice (bit too much) in coke. Fries good and well seasoned. No napkins 😔

Get food and lovely delivery driver

Food quality was great and service friendly plus quick (i was there when it was quiet) only thing was the machine I ordered my food from printed out a receipt with out anything on that's all. Otherwise good experience.

Great friendly and fast staff and food was hot and fresh

recently the food has highly improved at this joint, the service is bland but has a nice view of all around despite not having much to look at, the staff are nice and understanding, the only thing i would recommend is sunday lunches are quite slow from what i know, not many people were working at that time but that may be a separate issue note: new slushes are definitely worth trying, last long and have perfect flavour, not overwhelming but just right

Food was amazing, I never have any problems with Burger King, always well organised. Mcondalds and kfc always forget drinks, sauces, straws or actual items. Burger King is consistent for me and food tastes great with actual flavour on the burgers. Keep it up guys restoring my faith in fast food.

Very good you know what to expect with burger king.

Failed to supply full order. Asked for refund for missing items only to be told “not able to offer a refund on the occasion”. Very poor service.

No real problems. As normal , chips were meagre in size & not hot but the burger meals were still above average by comparison !?.

Order was wrong, driver wasn’t great.

Such a kind lovely deliver driver!

Never had an incorrect order from Burger King unlike all other fast food & grocery orders

Lovely clean restaurant. Great service, nice staff Well run establishment. Food delicious.

chips and bites were cold and burger was burnt and inedible. will not be ordering from that burger king again

Food was cold so it went in the bin. Not very happy with the service

Great supper for a few - chilli cheese bites were fantastic - very hot almost as though we'd taken them out of the cooker ourselves

Sorry, but the wrong food was served. The food was warm. The staff were friendly and helpful, though. Excellent service from Jane. all the staff were friendly.

What you'd expect, but a reduced meat free range, which was a bit disappointing.

proper good burger could tell it was flame grilled

Driver - 5*, However missing several items this is not the fault of the driver this is the fault of the restaurant.

amazing food, guy behind counter was lovely

Nice hot food, delivered quickly. Just a shame when you open the big cardboard box and have about 10 chips in it.

My food was cold because the bottle of water was in the same bag. McDonald's always separate hot from cold items

Food was cold, which is not the fault of BK.

So late all the items were cold and couldn’t even eat them

Prices seemed higher than other burger kings in the area,

good but way too expensive for a family of 4

I’m missing 1 double whopper and the large cookie dough is 4.56 instead of what you charge me 6.49

Absolutely tragic!!!! Waiting 45 minutes and counting for a whopper and fries … what the hell is going on here . Avoid at all costs .. Burger King is definitely on its way out

Said they delivered it but my food never actully arrived

arrived cold, missing some items , and with defrosted drinks. not the best by far

my partner ordered a FROZEN FANTA BLUE RASPBERRY and it wasn't delivered

the food was delicious! every bite was perfect ! chilli cheese bites are a win in the books

My order never arrived despite saying "delivered" when tracking the order! Terrible service!

didn't get what I ordered got someone elses food ?

I feel bad for the low review as the staff we trying really hard. But they looked so understaffed when we went there. We put our order in and waited 5 minutes to receive the food, and then were told that the chips wasn't ready, so waited another 3 minutes for them. The guy who served us forgot to call us as they were serving the drive through, so we had to go up and collect the chips but we were 1 portion short on our order and had to wait again for more to be cooked. Other than that the food was piping hot and the staff did the best too help us but just seemed to be being passed from pillar to post.

When my order was delivered it was cold wasn’t happy at all

Very disappointed sone cold and wasn't enjoyable at all didn't end up eating it

Ordered a burger and a chicken royal meal burger was stone cold so was both of the chips and my chicken royal was missing absolutely a joke rubbish

My preferred place for a burger currently enjoying the Halloumi fries.

Burger was cold and not very tasty chips were awful not crispy and rubbery I ordered chicken nuggets and got onion rings which was horrible too so disappointed as usually quite good food

Whoever made my Whopper tonight needs a pay rise - the place was heaving but my whopper was sublime it was a mighty fine textbook of a whopper - nice! 👍

I know it was a warm day but the shop floor was boiling. And no self ordering machine?

I had such an amazing experience here in fleetsbridge. The warm and friendly welcome I had from all the staff there is true testament to the level of customer service that they practice. Definitely a top tier Burger King establishment.

Very expensive, beef was dry and burgers tiny. Toilet in a very poor state, second disappointing burger King in two visits, I won't go back.

Nice vegan royal and good customer service

Craig was really nice very good store and very clean and tidy

Nice location to get burger. Had good customer service and tasty vegan royal

Great service and very friendly!

Nice little store, friendly staff, fast service

Chips could of been hotter and drink colder

food says it's been delivered and I have waited 5 minutes and still have had nothing delivered

Great food and good place to come

Always a pleasure to visit here! Special mention to Jerome who always goes above and beyond to ensure great customer service!

Got delivered to different address

Brilliant food snd service by Jerome.

So poor. Waited 30mins for food. It wasn't even busy

this reataurant was really clean and Craig served me really professional

Manager called Craig recommended me a lovely meal , very nice guy would love to have a pint with him one day

- Food was not hot and fresh when I was the only customer in there no one else. (Arrived half hour after open) - I saw employers not using disposable gloves when prepping food (Don't get me wrong but Subway does it)

No plant based burger. No milkshakes. Ok for basic quick meal

Not happy as did not get food delivered. Can I have money of 26 pound put back into my account please.

It is now 2 and half hours since I ordered, still no sign, I have phoned burger who confirmed order was despatched and 45 minutes ago

Food was warm for once, missing the free cheese bites for spending so much. Disappointed as cheese bites are my favourite.

Buns stale and fell apart chips missing bacon missing and cold

Good food , good delivery, very fast and polite. Thank you.

Delivery man brought my food into my house as I am disabled thank you. The burger was nice but the onion rings were cremated not very nice

Burger was good and store assistant was friendly

delivery driver is an absolute idiot, can't eve bother to listen to my instruction

Only used the drive through but service was quick, staff were friendly and efficient with minimal delay.

all good but as always.... NO DIPS! can it be that hard?? annoying

Driver was unfortunately late but wasn’t completely his fault. Did apologise at the door and was polite

Took my kids through the drive-thru, was the first car there so thought we'd be in and out in 5 mins. Ordered, paid, and then had to wait over 15 mins for the food. By this time there was a queue of cars behind me, a man shouting and tooting at me, so when my food was eventually passed to me I drove off without asking for any sauces. Pulled up in the carpark to run in for some sauces, and the young lad that handed me the bag of food made sure to keep his back to me the whole time, wouldn't look at me and made it very obvious he didn't want to acknowledge me. When the woman on the till had finished serving the customer in front of me, she walked over to the young man and stood with her back to me also. I waited, and waited and then heard the boy mutter "she waited over 10 mins for her burger" so I said that I didn't care and only wanted sauce. Ignored again, their backs to me. I then said excuse me after waiting a few mins longer, they ignored me again so I walked out. I looked through the glass doors as I left and the old woman was back in her spot at the till serving the man behind me. There was only those 2 in the front of the restaurant and they were both very rude. I ordered 2 kids nuggets meals - both fine, and an adult meal. The burger tasted burnt and the drink somehow tasted weird. I would completely understand the wait time and the burnt burger if they were busy but it was almost dead. I was first in the drive thru and there was one man and his daughter in the restaurant. I didnt get given a receipt so cant complain online or by phone either. I wouldnt recommend at all.

Awful bloody awful. service was utterly slow & got our order wrong! was charged for more food than what we asked for. an old lady served us & looked at us so rude & we were told we couldn’t have our order which took so long due to having to wait for the angus burgers which we didn’t order.. Awful slow service. Maybe spend less time chatting & get on and serve maybe..

Waited over 2 hours for delivery!! Then it now says it’s been delivered but it has not arrived!!!!

the food was greasy and the burger grizzly had to spit it out

Had a good Burger King here last week

You’ve forgotten both my popcorn chickens

food was packaged lovely everything was hot and all correct really really happy

I placed an order for my children at 7:51pm and got a confirmation it would be arriving at approx 8:25 but it didn’t then arrive until approx 1 hr later. This is only the second time I’ve used Just Eat and the first time you got my order wrong so not overly impressed with the service

It needs a good refurbish and scrub but not too bad

Everything you'd expect at a Burger king

Went here with my mate for lunch, should've stuck to a ham sandwich. 11 pound for the whole meal which was stupidly overpriced. Ordered a large meal and still only got a small paper bag of chips which were really bland but still the best part of the experience, which says alot. The burger was dry and flavourless and i opened it to find weird coloured lumps all over the meat which really put me off. Also the bacon was soggy and undercooked. No more than 5 drinks avaliable, all being filled from the machine (which only decides to work when it wants to.) The fanta tasted nothing like the original, instead like weak orange squash. Worst meal ive had for a long while. There was only us and two others eating there around 1pm so obviously not popular, and yet, only 2 avaliable tables as the rest were uncleaned, covered in rubbish, with sauce and spilled drinks smeared on the seats. Staff were also miserable, unhelpful, and putting in minimal effort. Also took quite long considering how quiet it was and how rushed the food was. Overall a 0/10 would not recommend. Defenitely not coming here again, nevermind paying 20 odd quid for two people. Half the price in McDonald's, way better food, friendlier staff, cleaner resturant, more options of meal. Never coming again,better off saving the money and going hungry.

I have never had a bad meal from here . The staff are super friendly but professional they always go above and beyond to help and rectify any issues. I come to this restaurant often and I always leave with a full tummy and a smile. Keep up the good work guys

We were sent the incorrect order. I checked the receipt attached and it was correct but the food sent didn't match the order. My son had to go with no burger!! Really really bad for the amount you have to pay!!

the delivery drivery was excellent

My food never turnt up but said had been delivered

Ordered a share box on the app, staff refused to give us the 2 free dips that come with it - got charged an extra 60p for the ‘free dips’ showed them that it says in the description you get 2 free dips - manager was even less helpful - complete rip off! Staff were really rude, even before the issue ! Felt slightly better tho after slinging one of the dips i was forced to pay extra for across the drive thru window!! Only way i’d ever go back there would be to do that again !

Food was cold and chips were soggy and cold like they had been sat around for ages . Could not eat the chips as they were horrible .

I accepted a Deliveroo order earlier today I had to drive about 10 minutes to get there just to be told that they don't have the order for some reason, after few minutes received another delivero order again been told that they don't have the order. Well I understand sometimes there is a long wait because they are busy or short staff but not letting Deliveroo know about it it is a joke really because until you let Deliveroo know they will obviously keep sending you drivers to collect the order so drivers will be driving just to be told they don't have the order and also the customer can track every step of the delivery so they also will be just waiting and waiting for the food they paid for but will never get it! It is just not acceptable Burger king staff couldn't be bothered to let Deliveroo know that they can't cook the food for some reason.

No ketchup with the kids cheeseburger, and nearly cold. How hard can it be, seriously?

Lovely staff, Food was great and service immaculate!

Good service and quick with order. And food tasted nice too.

This is easily the worst service and restaurant I have ever been to. Filthy tables, filthy service and cold dry food.

Unhappy with order l, ordered at 12.01 for delivery at 12.33,delivered at 13.28 and food was cold.

Bad service, slow food, dirty place, rubbish and spillage on every table