Burger King in Havering

I had a very unpleasant experience with Saud Ali. He was extremely rude and unprofessional in his behavior. Instead of offering help or showing basic courtesy, he used vulgar language and spoke to me in a very disrespectful manner. This kind of attitude is completely unacceptable, especially when dealing with customers. I would not recommend dealing with him based on this experience.

The feedback special for saud Ali He was talking very rudely and doesn't have the sense to talk.

great place to eat . friendly staff and good service

Staff behaviour is not good cheap services

Extremely bad behaviour from saud ali. Extremely bad extremely bad experience.

The feedback special for saud Ali He was talking very rudely and doesn't have the sense to talk.

very disappointed, fries were cold and soggy only half portion for loaded fries, and not very loaded. burgers were warm but dry. kids weren't happy 😕

Rude behaviour staff especially managers also not have sense of talking

Food was fresh, warm, delicious. Thank you guys, 10/10 👌☺️

food is cold and soggy. very very late delivery

very good service food was good and very good delivery

food is cold on both meals should of gone somewhere else

Let’s put freezing cold bottles off drink in with the hot food, what could go wrong? Work a bit smarter please.

Great experience very tidy and fantabulous place

Items missing, and arrived cold. Delivery driver had to come back and get code twice. Not sure why.

This Burger King has got good food. The service is also very fast. Staff is friendly and helpful. Good place to visit if you are in the area. Over all great experience

I had a very nice experience. Friendly staff , quick service. Nice food .really love it

It’s was great experience and love the food fresh

Highly recommended very nice and clean place

good was cold and i'm only 5 mins drive from the resturant

Very nice and clean place food was amazing fresh and hot

Lovely and hot. Amazing well done Burger King

Amazing restaurant , clean and tidy, fresh and hot food , excellent customer service, friendly staff..nice place, highly recommended., great experience , happy to spend time.

Amazing service friendly staff and managers fresh food’

Best place to eat , fresh and hot food , smooth&quick customer service, nice and tidy , really like this place, enjoy eating, love it

Love the service food always hot and fresh with amazing quality, good customer service 5 stars and friendly staff members. Really quick service and clean restaurant. I like to go there and have fresh and tasty food..

Amazing restaurant , clean and tidy, fresh and hot food , excellent customer service, friendly staff..nice place, highly recommended., great experience.. very happy to spend time

Amazing place ..fresh and tasty food friendly staff and managers

Good in taste fresh food and friendly staff

Chips were a bit cold but burger was lovely

The staff working in this branch is horrible and terrifying specially the manager named Ali is too rude to the customers and always shouting and food was not delivered properly chips was too cold and drinks were like water

Food was freezing, I paid £14 for one burger as my chips and drinks were both missing

Food came only slightly late but the food was very cold

Food was not delivered I clearly leave a number on my phone for a reason everytime! Everybody manages to follow the instructions, i now havent had my food delivered

Onion rings were inedible. Rest of meal was OK

love the place manager are so good and staff and happily welcoming

Very rude staff the male staff they don't know ho to talk to customer like i saw one of the male staff member were abusing a customer

If I ordered an ice cream it would’ve been fine, probably the last time I will use your company to deliver hot food.. the guy must’ve been on roller skates holding the food in front of him…

Excellent service from Burger King Hornchurch

Working environment is too good. Friendly staff

Love the place very nice and clean very safe place to visit food 10 out of 10 staf and manager really helpful love it and good environment

Ordered the whopper with bacon meal,the staff are very friendly and the restaurant is clean,the tables had been washed down..The whopper was very tasty and the fries 🍟 nice and crispy,no grease which is how I like them..all in all a nice lunchtime experience. One thing you have to register your car number plate at the counter otherwise you will get a ticket..

Delivery took well over an hour and when we called nobody answered

Served instantly. Nobody smiles.

useless about missing loads of items from an order

Had great experience very fresh food quick service, definitely worth it

Food was hot and delicious and safely here

The food was freezing cold so I couldn’t eat it! The only thing good was the bottled Coke Zero and delivery drivers manners !

Food freezing cold and phoned and asked where food was and said on way. Asked to make sure food was not cold.

Love the service and fresh food amazing quality.

Burger King, Hornchurch - a really excellent service, recommended 👍

I took why to long and my delivery driver starting to flirt with my wife

Amazing. So hot just like I’d got it in the shop. Just how it’s meant to be. Thank you

gave me the wrong drink. I am allergic to the drink you gave me.

very nice and clean place very helpful staff

Appalling Customer Service from BK manager. They forgot part of my order and when I called they implied I was lying as no items found behind. Disgraceful

missing items poorly prepaired items and instructions for removal of some salad from burgers not adhered to. waste of money

Been to this place a few times. BK is not my preferred fast food choice. I tend to find tasting the meal still hours after eating this. I only go cause the kids like a change every now and then.

Excellent and kind delivery driver. Food needed reviving though!

Food was cold and the driver was very rude

Always first class service and lovely staff . I used the burger King app and its easy to use , the cashier helped me to redeem a few points . ( most helpful ) Thank You , From all at Stephen James property sales and lettings Hornchurch .

very prompt response and good service.

Paid for food never got it an wont get delivery charges refund what a joke

order was cold and took an hour to get here

The food was stone cold, although my colleague and I were both very hungry as we had been at work since 7:30am may we suggest at least that couriers are issued with appropriate thermal bags .

delivery time was put back a number of times but worth the wait. Food quality good and meal was much enjoyed.👍

It’s Burger King 🤷‍♂️You get good burgers, expensive but good! I like this one because it’s off the beaten track it’s not crazy busy. Drive-Thru seems accurate when used.

All food was cold not even warm terrible service !!! Refund needed

Tried the steakhouse angus from this burger king it was really tasty and its a must try item

The food really was cold and the onion rings inedible. The onion rings were so hard that I couldn't even chew them. I won't order burger king for delivery again

Waited over an hour just for them to start preparing the food. Then when it was time to go to the door, I was waiting and then it said delivered. Not to me it wasn't. It's the first time I've ever had a problem with burger king. Fuming!!

love the place very nice and clean

Good service and friendly staff..

Service good and friendly staff

I thought the chips were of a poor quality . Too many were fragmented , lacking a centre

I ordered my meal took 2 hours to get to me and should of been 45 mins and it was freezing cold.

Food was tepid at best chicken royale order was wrong

Customer service and Hygiene levels have seriously dropped at this Burger king Only visit this BK as its my local one, today's visit must be the worst one There's an eastern european assistant manager here, who thinks it ideal bad mouthing customers while they are still standing by the checkouts The place was littered with food on the floor and used trays everywhere. The toilets were locked and the disabled one was filthy The Indian manager also seems to think its fair charging for sauces too when your paying for 4 / 5 meals per visit (when he has given free to others) I won't be back anytime soon

Cheese and bacon loaded fries.... paid extra for the non-existant cheese and bacon infant potion in top of the chips terrible

Was a little cold but was lovely x

Ordered at 13;00 got my food at 2:40. Not worth the wait to be honest

the chips were cold, which was a shame. the chicken nuggets were very nice. the burger was burnt and mine was uneatable. I'd be happy to try ordering again, sometime in the future

food was cold could have been delivered earlier

Really good in taste and friendly staff

Its was really great experience and fast service. Friendly staff

Very nice and clean place food was amazing thank u for helping everytimes

Not on par as normal, burger went in the bin

It came on time but it was cold.

Doesnt look or feel like it’s been cleaned since 2007. Only the disabled toilet open, urine all over seat and floor. No staff to tell. Women’s and men’s toilets locked for whatever reason- probably avoid having to clean

Quite and save place. Fresh food

Never had a hot burger from this branch. Same with the fries. By the time I get home (5 min drive) the food is barely warm enough to eat.

How can you recommend a burger king it's a burger king & I like them

Didn’t deliver the drink with the meal

Delivery time was over an hour but when delivered food was hot and order was correct

Food was cold when it was delivered

Amazing place very nice and clean staff are very nice and one of the best Burger King

ordered some tubs of ice cream and never received them just a hand written note saying out of stock but they let me pay for it

Worst customer service, it takes 20 minutes to make a snack, and several drivers wait hours to pick up an order. My order never arrives on time, and when I go to eat at the restaurant it takes a while to make a snack. However, the food is good.

Never again. Very dry and tasteless. Disappointed.

I have very good experience and really fresh food. Lovely staff ready to help