Burger King in Derby

Do not deserved 1 star, 45 min waiting for a burger, they blamed "the sistem". I asked for money back and I head a simple "sorry" from them.

Terrible service it's run by children who have no idea what there doing and that is hard to accomplish as there only cooking burgers. Wait ages for my food for me then to go home and find out its stone cold had to drive all way back to wait another 20 minutes for my food with no apology or any compensation for my wasted fuel and time. Terrible place wouldn't recommend going there.

The foods were warm and it was delicious as usual. Delivery was on time.

ABSOLUTELY DISGRACEFUL!! and that’s being polite ……

They take a long time to prepare the food. Very little organization. staff needed.

AVOID!!! Order keeps being delayed, I don’t understand why it takes 2 hours to deliver “fast food” 😅 Still not received my order, still waiting. Update: Received my order, everything is cold and this is the “loaded cheesy fries” 💀

Food was extremely late, even after ordering it well in advance. Burger was OK, though chips were cold and the cheese had congealed into a solid mass at the bottom. Plus the halloumi fries had been left in the oil for so long that they're like grease

the food was cold when we got it

Absolutely diabolical place. I ordered over just eat to have the food delivered and it got pushed out more and more and more. Tried to call them but No one answers the phone so I couldn't get an update. Not the first time it's happened. Absolutely disgusting this place is but I guess when you pay your staff peanuts all you get is monkeys. In the end I had to drive over and collect it myself. Even then the store manager tried to lie to me saying it's on its way. Just as he said it the waiting time went up half an hour. Burger king really needs to sort out this restaurant.

Absolutely freezing cold food 😩

missing a few chilli cheese nuggets so didn't actually get 6. food was okay but was put with cold drinks so ended up being lukewarm.

How Burger King can actually think it is okay to send cold food and missing items for £33.00 to the Customer's expense, is absolutely beyond me!! This is the worst take out delivery I have ever purchased!! It's an absolute disgrace!!

I often sit and think how much I fancy a Burger King because they are usually delicious… Then I make the mistake of going to This Burger King! I do not know why, but every member of staff is absolutely miserable, Unhelpful, snappy and ignorant. Again my order was messed up… To which I was told that I was in the wrong! Food for some reason cold… Even when there was four members of staff and not one other person on the premises. Also not forgetting to mention the fact that I had to wait 15 minutes!!!! Hopefully, I don’t forget how terrible this Burger King is every single time I visit. Stick to McDonald’s across the way… Hardly ever let down there

Waited about 20 mins for food, the most dry burgers we have ever eaten in our lifes. Only 2 options for drinks left in the self serve dispenser, asked a member of staff if she could replace the syrup on the empty ones. She said she would get it sorted. Then proceeded to stand at the counter for 10 mins and watch her whilst she didn't mention it to anyone or resolve it. Haven't been for years and now I remember why. Avoid.

food wasn't a double whopper with extras as I ordered

Came through the drive through to be told to wait in a bay which already had someone parked in it then 30 minutes passed before I got my food and was given a damp soggy bag with completely the wrong order by someone who stank of mouldy quavers which wasn't appetising at all on top of the food being stone cold. What happened? How can you make someone wait 30 minutes at a so called fast food place charge extortion and still manage to mess it up so bad the entire place needs sacking I wouldn't feed it to a dying dog

Got burger take away around 10:30 pm. The food tasted good, but half an hour after finish eating I had to throw up 3 times. Don’t know what’s wrong with the food but my stomach is sure rejecting it! Have had whoppers here before and were fine. Disappointed with this experience.

Complete and utter joke. Got stuck in a massive drive through mix up and the restaurant was dead. Every single meal that came out was wrong for every car. The place is run by clueless kids! Avoid like the plague

Food was cold. I won’t order again.

Nice food after it was re-heated as it arrived barely warm !!… delivery nearly 40 mins later than original time … was ok food but won’t be back

Food was spot on, stuffed after

Food absolutely freezing waited over an hour will not be ordering again

Ordered meals was sent fries and no burgers. At a total of 33 quid 🙄

Food arrived practically cold, which was a faff to amend and left the chicken fries and burger like rubber. Didn't receive my free 6pc side either.

chilli cheese bites were missing

It was freezing no one ate it how can it get so cold Wen it only comin from round the corner

Only for drive in.. parking charge of 100 if you exceed 1 hour. In my case they were very late serving non-driving trough customer

didn't receive my drink with the meal

Think the driver must have got lost!!! Which resulted in all our food order being cold! The tracker showed the driver sitting one street away from us for 15 minutes!! He was also rude when asking for the code! Not happy at all woth the driver!

All Food was freezing 2 small fries missing and chilli cheese bites missing £37 to go in the bin

Review #1 : Seems to be getting worse now. Food quality have gone downhill...food not that hot, just a bit too cold for me, although it does pre-cooked properly but i believed it has been sat on a shelf waiting for customers to order, so its nothing freshly cooked on the spot. The self serve drinks are always out of flavours. It has been like that for about a year but i don't see any improvement since. So 1 star for me and i don't think I'll be taking my family there again. - Also, the eating in was a bit dirty, sticky floors, tables not clean when customer have left, etc. So it's probably lack of staff. Save your business or end up closure??? Review #2 : Wow, ok - appears to have improved since I last visited. The drink machine is more fizzy but lacking flavour for coke? Fries and burger seems nice and hot and fresh. Happy customer and hope it'll stay that way apart from that drink machine needs fixing the flavour as I love cherry/vanilla coke ;) Bumped star up.. hopefully next one, max stars?

Stone cold tough and dry ot was vile

Food took about 30 minutes, the drinks machine had no options could only pick Fanta, all the others were greyed out, staff barely said anything to the customers, was a regrettable night to go. Which is a shame because usually the food is decent

Place was clean, food and service was great. Would recommend

Food was stone cold and missing a burger

food was cold when it arrived and one of the sides was missing

Only 4 onion rings instead of 6 onions ring delivered!!!!!!!

driver didn't find address, he called up, for our location still never arrived, we had to go find him so food was cold and had us looking all over for him

Food was very cold. Had to warm it up in the microwave and items were missing.

food was cold had to chuck everything in the bin

Terrible service waited 30 mins for food the guy took it too the wrong table continues to ignore me while I say it’s for me gave up forgot the fries gave me the wrong burger place was filthy would not recommend to anyone nicer places to eat in prison

cold an was left on door step by courier not impressed

was cold and not up the requirements

never order again I never seen that I order king burger and the give sed me pizza

missed Fanta orange and the frozen Fanta blue raspberry was half empty

Missing a whole meal, no contact for burger king to sort this issue out. Delivery Driver reaaly helpful and tried to help get in contact but with no luck.

Cold burgers and fries . Long waiting time. Dirty tables.

Food was cold and inedible and no refund given.

Still nice an hot when arrived 😁

2nd order in a row received plain milkshake instead of strawberry

only problem was i was missing my chicken nuggets

excellent customer from the driver very funny chap food wonderful as usual

Staff value customer satisfaction, and are always willing to go above and beyond.

Ordered my burger then to realise it was the wrong burger, spoke to the manager there and she told me it was the correct burger I ordered. I then had to show her the burger then to realise she was wrong, also speaking to me in such a condescending way. Staff also didn’t look like they cared much everyone on their phones, manager didn’t look like she could control her team either. Every table was dirty, despite it being really quiet. Worst Burger King experience, it’s a shame because I used to enjoy Burger King and this is the only one in Derby, really put me off going there again. Hope someone higher up sees this, hopefully hire a team who somewhat care.

onion rings were reheated . can tell by the way the coating feels

Flavourless, dry, cold are a few words that spring to mind. Consistently poor from this one branch of BK, even several years since my last negative review. Nothing has changed.

Food nice and hot, great as always.

food was delivered stone cold, not impressed!

Waited over an hour for stone cold food, half full drinks, melted ice cream. Dreadful service. Id give minus stars if i could.

forgot the bacon on the cheese and bacon fries but tasted fine tbh

18mins to be precise from collection of order to delivery. I’m not that far from restaurant so was surprised it took so long. Obvs other orders?

Speaker wasn’t working on drive though. Drove to window to order. Window closed. Staff laughing and joking behind the counter on mobile phones. Looking through the glass I could see rubbish strewn all over the e floor behind the counter. Eventually I knocked on the glass to get someone’s attention. The broiler had broken down so options were limited. After a very long wait we eventually got our food and it was all cold. How can it take so long to make food to be served cold? Or was the food ready and they made us wait to make us think it was cooked fresh? Either way slow poor service and cold food. Terrible experience. Wanted a change from McDonald’s and this is what’s on offer.

Completely empty BK, and because i ate in and chatted to my friends i got fined for being there over an hour, there are no signs displaying this, so don't stop here.

only issue I have is the delivery person opened his bag with clips on and they hit the back of my car . and scratched it . the food was delish and the onion rings were fresh .

Amazing taste. I love burger king😍😍

You get parking tickets for eating in their restaurant. To me that just shows how little they value their customers. Stay well clear of this trap.

Received a parking ticket whilst visiting. One of the most expensive burgers I have ever had. But I won't be going back again. Total thieves.

The food was stone cold after waiting over an hour and 15mins for delivery although the website stated when ordering 30mins to 45mins.

food cold especially fries and onion rings. free onion rings was missing

Burger was hard and cold fries cold again waste of money

my drink missing from my meal.

I am missing a frozen Fanta strawberry with my order

There’s No Food No Delivery And Took my Money

the food was terrible, the driver was quick

Very late. Food was cold. Fries were missing.

I'm waiting in the drive-through for 30 min. I don't want food anymore, just stuck if you're reading this, I'm probably still here nightmare

Been here a few times: food is decent but the service is terrible. Once waited +30 min for my food despite not being busy, and last time waited 5 min to get my order in, with no employer to be seen for that whole period. It never is busy but somehow you'll always wait.

Worth a little extra than the other burger chain, polite staff and great fresh tasting food in a unrushed atmosphere !

Food arrived cold and was missing free items, can't complain about the missing free items as I didn't pay for them but cold food, is no excuse!

arrived cold i had to microwave the food also received a small drink and small fries with a large meal i even paid extra for a milkshake im not happy about it obviously all burger king staff are useless and justeat wont even offer any refund!!!!!!!!!

Food was cold as the driver collided the order and was sat in his car for half an hour before it was delivered

Fries and cheesie bites were nice. Drink was warm. Worst thing was the burger. It was soooo dry. It needs some kind of sauce on it. It went in the bin.

Food was cold and so much salt

They keep forgetting my straw and I didn’t get my sauce for my cookies

Just ordered a cheese royale meal with 6 cheese bites and a extra patty on my burger with extra cheese and mayonnaise. Had to wait 10 mins to even get the front was only two of us in a que. When my food came the chips were soggy and half filled. The royale had the smallest slither of mayo and the lettuce was nearly off and no cheese atall. There was 5 bites and not 6 and was freezing cold. Absolutely disgusting. I would of taken it back but only realised once was home.

Food nearly cold and missing drinks

Food was delivered quickly, everything was correct & tasty.

average food. I'm not going to order again 😒

I was sent the wrong burger it had letice and stuff inside of it

"picky bits" did not have the same number of items as in the description. the rest is great though.

Food was really cold and took about 2 hours after ordering to get here nothing was sealed properly and i would like a refund

It didn’t deliver to me wrong address

burger king is always good, , tates freah with fresh ingredients, better quality than Mcdonals in my opinion

Services are not great and tables are dirty all around .the whole place is filthy

Slow service. Proprietary WiFi. No phone signal. Watched a staff member drop a cup on the floor before offering it to a customer, who accepted then used the cup 🧐 Poor hygiene practice from both clientele and establishment.

Went in and ordered two whopper meals at 9.45pm in the restaurant and came out to my car to find the burgers were freezing cold so i took them back in and i could hear a staff member say they had reheated them and that they thought they could get away with it. They were like cardboard and freezing cold. They made new ones,the manager apologised which i appreciate but this shouldn’t be happening,where’s the quality control? I then got back into the car to find the chips from the meal were also cold and hard like they had been sat for a while so I just put them in the bin. Overall I wouldn’t recommend going here,I go to Burger King regularly and never have issues but this has got to be the worst experience I’ve had.

very polite and courteous delivery person . only downside was chips were cold on arrival .

Adding to review from 6 years ago and still the exact same issue. Sat at the drive through for 20 minutes this evening and not even an acknowledgement. Ended up having to leave before KFC closed or I'd have had no food! Absolutely pathetic, never had such poor service at any BK in the world, 20 years and I don't think I've every had service or food that was worth it. Will drive the extra distance to the stapleford branch, sort yourself out Derby! 2018 review Rude staff that ignore you at the drive through and demand you order at the speaker and then ignore you when you drive back around to it. Not even an apology when forced to go into the restaurant to order. Absolutely taking the piss!

Bk use to be the best fast food restaurant, now it's one of the worst, dry bland food and looks like a 1 star hygeine retaed place

wrong food turned up , so left without anything