Burger King in Gateshead

Quick service, good food, good service. Be back again with the kids soon

the place was clean and the staff where friendly

Fantastic service, speedy and good quality. You can tell this branch is well managed and maintained.

Food was great, we got it quickly and the price wasn't too steep. All in all, a very nice lunch

We went there and ordered some food which is included chicken burger, unfortunately when they got a food chicken burger was missed and customer service was rubbish, so I strongly recommend everyone to not going this rubbish king.

Amazing customer service, nice and clean and great food.

Place has been done up and looks great and clean, food was hot and good staff were friendly and nice great experience.

Came to the metro centre for a shopping trip. Not been to Burger King for a while. First impression was the refurb which has made a huge difference. Kitchen looked ultra clean, staff looked well drilled, completely focused. We were served by Jac who is the GM I think. Very professional and efficient. I work in this industry and know a good operation when I see one. Very well done all.

I am a carer sitting in Burger King at the Metro Center and although the service was a bit slow (it has just recently been refurbished though) I have been watching a young lad running around so hardworking. His name tag says Manu. My hat goes off to him, he was dishing out many table orders on his own, cleaning after others and also cleaning tables at a very busy time. He is a credit to the Company.

One word. Terrible. No soft drinks. Dry exspensive burger. Utterly awful. McDonalds are a step ahead.

Came into Burger king today for some dinner whilst having a break from my shopping. I was greeted by a lovely looking chap named jack, who was smiling and seemed happy to help with anything i needed. I felt so welcomed and greeted by him, and the service was amazing, he really made my day, cracking jokes, and getting on with me well, all whilst staying professional. I think all staff who work there should aspire to be as cheerful and delightful to interact with. The food came and was absolutely lovely, and when i requested some sauce, once again jack was ready to serve me, still just as welcoming. i have never experienced such amazing customer service at a fast food place before, and Jack, has made my week! :)

Absolutely unbelievable food. 10/10 would scran again. Shop looked nice and clean too

I had a cracking time ordering food here. Food was nice and hot, staff very friendly, chatty and bubbly

Very nice environment and staffs are lovely

Quick, hot food. Staff were friendly and polite, showing me how to navigate the kiosks

Restaurant was very very busy but they still got my order out quickly and hot. Love the BK

Kiosk use only, not allowed to order at the till anymore :( was told this in a very rude way by the staff.

Absolutely disgraceful service we had 25 mins to get a train after 5 mins I saw my meal on the pass behind the member of staff. It then took the remaining 20 mins to get my meal from the woman on the till who spoke with a very rude attitude. By the time I got it was cold but the food was good would have been better if warm overall I am appalled by the single work rate of one woman who showed no pleasure working there showing no hospitality to the customers and treating them with no gratitude. Other than that Al fine

How are some of these staff still employed, all I seen was staff lurching about and not actually doing anything. Despite me paying by cash waiting to be served. Staff to busy looking at phones than dealing with customers, shop was improving last year but has went back to why I avoided it for some many years. Maybe need look into your management team and training, awful store poor food and even worst than before staff.

What a huge disappointment! The service was laughable, so slow and no team work whatsoever. The burger arrived cold after waiting over 10mins after it was cooked. Really disgusting meal, cheap burger and undercooked flobby bacon. Paid just over £20, don't waste your time and money here.

The worst fast food experience I've ever had. I've never seen staff move so slowly. Food was sat waiting for 10 minutes. Stone cold! It wasn't even busy! The price is crazy for terrible quality and abysmal service. Also, they don't do vinegar anymore, the only reason I'd ever eat at BK. Disgusting 🤢

It was alright. The fries were hot, sides were delicious but a bit of a let down on the burgers. The Cheeseburger was quite good albeit lukewarm and I wouldn't recommend the chicken melt burger. Absolutely rank but that's just me as I was trying it for the first time. It was an okay experience. Quite a long wait for little food but pretty standard BK

All new service on my visit today. The manager on shift was amazing she helped me sort out my order on the kiosk her name was Adele thank you so much making my experience easy.

Tried to get staff ignoring me Lewis a staff member was trying to buy his own food staff would serve him before me then a manager asked the staff to serve me first Lewis had a hissy fit and stormed out the back ...what a wonderful atmosphere... also if your paying cash your treated like a 2nd class citizen no table service for you cash boy

First customers in newly refurbished restaurant. Same excellent staff. Get the BK App!!!

Reopened today took my two girls after school and loved the new shop and the crowns

The only downside to this burger king is the loud screeching noises of the metal chair legs scraping off the floor, i am not the only person who has mentioned this, i am leaving a review in the hope that management do something about it.

The food was well presented and tasted fine. Service was terrible, no happy staff in this restaurant. No smiles, no manners, no politeness. The coffee order was wrong but they don’t apologise.

Visted yesterday evening, Incredible service very nice polite and friendly staff and very tasty food.

The service was very slow. My order had missing sauces, etc. They were out of stock of some of the burgers. The chairs make a screeching noise when people sit down or get up. It's probably the worst burger King I've visited.

The burger bun was not fresh the burger was cold the only hot thing was the onion rings tried to charge 30p for extra sauce

Great food friendly staff and clean restaurant will be back

Popped in with the kids between christmas and new years, 2023. Only one person serving even though queue was out of the door (if it had one), the resteraunt is an odd shape, and its dirty and unloved, needs a complete refurbishment. Seat legs have long since lost their rubber feet so when chairs are moved across the tiled floor there is a horrible screetching noise that makes everyone flinch. Kids said food was bad as well, the portions did seem very small.

Terrible, cold fries, oily burger bun, wet, cup full of ice and a sip of fanta

When I went there I was extremely pleased with the staff and food and service

Clean shop, Amazing staff, especially Stephanie the manager who spoke yo her staff respectfully and was helpful to me! Food great, this place has definitely improved since last time I was in 😁

Food was almost cold. Prepared by staff using bare hands to throw ingredients in the burger. I also noticed that the the man making the burgers had a scraggly beard, in my opinion he should have it covered using a hair net to minimise hair contamination. Bacon in the burger was not like the pictures advertised which was well cooked and crispy. Instead I received bacon that was stringy, fatty and soggy. !!SHOCKING!!

Great food, great staff, great service. Definitely a place to visit

Not the best Burger King but adequate

Food was amazing , good staff amazing service

Friendly staff, great customer service and great food

Disgusting food, horrible service from a bored staff, missing items in every order. Burgers are cold, dry, tasteless and way overpriced. Do a favor to the mankind: Shut down this place for good!

Hardly anyone in and nearly all the tables were still littered with the previous diners rubbish,bits of half eaten burgers,lettuce strewn everywhere,chips all trodden into the floor etc,what a mess and all this time the staff were stood about chatting,id hate to see the state the place gets in when it's busy.

Food was rubbish will not go again

Don't want an atmosphere just a good burger.

Awful food. Really not like image

This place has gone down hill. The burgers and fries used to be be tasty but now they're bland. Won't be in a rush to go back!

Lekker snel klaar. Lekkere broodjes

Put a complaint in over a week ago and still have not been contacted, Given fizzy drinks with coffee lids Ordered one large one regular got the same size chips Burger buns are hard and stale with little to no sauce on the burgers Really don't rate the branch

Nipped in here for a quick dinner while shopping with the family and will say it was not very good , are order arrived 1 item missing to be told it will not be long it took a while and had to go back up and wait while the rest of the family ate, I ordered the steak house chicken burger DON'T BOTHER ITS SH#TE and the rest of the food was not that good either The team in here don't seem to be bothered needs a good manager to sort this place out in my opinion. I DO NOT RECOMMEND THIS PLACE .

Not the best I've had,bacon double cheeseburger the roll was very dry disappointing

My partner is a burger fan, and he did say his burger was delicious. It was a fair size, definitely bigger than the other change with the golden arches. Lol I got chicken nuggets. They were not delicious. The staff were helpful and nice but seemed slammed. They need more staff.

No packets of sauce no gurkins no salt on the fres noodle nice cold drinks and the burger was very greasy I won't be going back anytime soon

Utter 💩show of a fast food restaurant, 4 people working front of house all doing the same job running around like a headless chicken, whilst a tall older man is stood at the back prepping food whilst having his mobile phone to his ear. 15 min wait to order then another 10 mins for food to be prepared!!! And this is only just gone 12 o clock. One young slim lady with blonde hair is repeatedly telling one of the front of house that trays need liners on, and he is totally ignoring her! 10 orders are now stacked up on the front desky with 4 members of staff looking at them and scratching their heads like a bunch of monkeys not knowing what to do!

Burger King is empty compared to KFC.Why? Because KFC give you about 3 times as many chips!! Saying that I've enjoyed my "Double Melts" meal twice in a week

Brilliant thoroughly enjoyable visit

Two young people working not a clue between them, no coffee, cold food cost a fortune, we went to maccys on the way out never go here again 🙄

needs more offers in vouchers and special offers

Hadn't had a burger King for quite some time. Called in for a chicken royal. Very nice. Expensive though.

Improved so much that I now use this chain over others. Perfect location.

Over priced cardboard cheeseburger it was cold had to takeit back. Floor staff who couldn't understand a word of English. And seats that when they moved sounded like nails being dragged down a black board

Twice this week I've ordered and my food hasn't came and now a Third tonight taking longer than usual it's a joke. Sort yourselves out.

Food was absolutely disgusting today, got a double king plant burger with bacon, pretty excited that there was a bacon choice only to be disappointed, there was no bacon in it, when I took it back the girl questioned the kitchen staff and clearly brought back a new 1 as it was unopened. The burger was bland and the pop me and my daughter got was flat and had to be replaced by a bottle, a few customers remarked on this. £22 for 2 meals that were tastless and overcooked, be sticking with McDonald's in future

Food was slightly saltier than usual, server was rude and unhelpful place was empty and dirty

£6 for a whopper £9 for a meal. I fancied the veggie burger £7 on its own!!!!! Stuff me come on lads must try harder.

Loved it long time since I was i at metro center but I lll be back

Dávám 3✨️a to dávám o jednu víc než původně proto, že nemají objednávací dotykový panel a neměl jsem takový jaký chci! Naučil sis mě kupovat a nakládat si co se vejde a já chci hamburger můj.. Píšu o prodejně v Newcastlu-metrocentru.

- Long wait time despite only 1 person ahead in line. Took around 15 minutes to get served and the person behind us gave up waiting. - Received the wrong order and given attitude when asking to correct. - Patty was dry and tasted burnt.

Found it expensive compared to Orher fast food outlets. Burger and chips. Small chicken nuggets and small chips with 2 coffees over £17?

Burgers are good. Chairs make a lot of noise scrapping across the floor. Some rubber feet on the chair legs would make it a better experience.

Went with my daughter and really enjoyed our meal and always nice and hot

Get yourself here during appy hour. £3 for a double xxl bacon cheese burger. Nice staff

Food was delicious as expected, staff were polite and efficient. However, the seating area was quite messy, left over food from previous customers still on the floor. Also, and I suppose this is a shot at burger King as a whole, have their prices recently took a big increase? £18.70 for a double whopper meal, and a royale meal, seems excessive?

Burgers dimished in size since I last visited. Now quite pricey for what you actually get. Zero atmosphere as it was close to closing time. Staff incompetence was quite noticeable. Forced to do takeout due to closure.

Staff too busy messing about with each other rather than helping with order. I asked if I had to pay for mayo they said no it's free. So when served food I asked for the mayo and was told they ran out days ago???? But great burgers still my favourite.

If i could give 0 stars I would. First the big wifey behind the counter with the black teeth has an attitude.. complained the burger was cold the cheese wasn’t even melted that’s how cold it was. Then was told I’ll change it for you but it will be the same? Got another and it was better than first least they cheese melted as it was warmer! Then the cleaner put a bucket of filthy water on the counter and the black teeth wifey casually passed it in the cooking area? Lifting behaviour! Won’t ever be back had I seen her teeth and her attitude before my other half ordered I’d of stotted it off her head

Chips were very hot burgers were luke warm asked for replacement only to get colder ones buns dry and stale onion rings were cold as well not very good can't imagine how cold things would be if getting delivered if they can't even get food hot for people sitting in side

Can't beat burger King only down side they never seem to have any mustard

Your standard shopping centre burger King restaurant. Visited and was a little disappointed as they had ran out of burgers which thankfully is a very rare occurance. The staff however were great. They were polite and worked at a good pace to get through what was a very busy lunchtime.

It's a burger king. Most overpriced burgers in the history of man. Yes they taste great. But you couldn't afford to eat well here.... see attached photo. Double, bacon cheese. £5.99 Barely a mouthful!

The worst! The queue was sooooo long. It took us an hour before getting served!!!!

Ridiculous, day after boxing day they have 2 tills open and no staff. The que is out the door. Why do they not do the screens like there competition McDonald's. I wish I had gone there instead😡😡

All the staff look like they want to commit and the nee manager is trying to charge people for sachets of sauce that have always been free

Had no whopper left so settled for a basic cheese burger and fries which were cold along with a cold cup of tea.

Poor experience. Long wait. Chairs scrapping across the floor made for an awful atmosphere. Food? May have we'll have ordered a burger without cheese. BBQ melt, and less than a whisper of cheese. Do not recommend.

Terrible. It was very busy in the Metro centre and we decided to grab a burger before finishing our shopping. The photo showed cheese slices on the burger but when it turned up it looked like it'd been in a steam roller & had a cheese sauce on it, not slices. The staff were miserable and we won't be going back.

Burger was cold my husband ordered double burger with bacon think there was a rasher on looked more like a childs meal bins not empty liquid running out across floor accident waiting to happen VERY POOR AND DISAPPOINTING

We order some burgers and burgers buns were hard as plastic. They either cook the buns early and waiting for burgers to be cooked or they just didn't care how they serve it to coustmers.

Disorganised chaos. I know this time of year is busy, however, burger King was not. Steady flow of people, service was slow and unorganised with a chaotic flow. No organisation or people planning. I got the impression no one knew what was happening or who was doing what.

Food lovely just the chicken royal sandwich not very warm so soon went cold

Not as nice as used to be . Burgers quite watery. Staff friendly tho.

Considering we were eating in I would expected the food to of been alot hotter, it was barely warm. Used to love BK but after that meal I don't think I'll be visiting again.

Food and attitude of staff if great, however there is one lady whose hair is hanging over the food prep surfaces and whilst she prepares burgers. This puts me off a lot. It's a shame as all the others are really great.

Food is standard. Staff not good at all. Awful service this particular store is a stain on the burger kings name.

Done a mobile.order that was supposed to be ready in 5 minutes Waited 35 minutes even after alerting the staff twice Terrible service And food was cold

We always go here for a burget,chips and coffee while shopping in metro centre. This Saturday we went. The whole meal was just say warm,coffee bitter. We should have returned it alll,but the queue was very long,and taking ages for customers to be served. What has happened to this Burger King...

Went there today and waited so long on the queue until I ordered. I ordered 2 burgers without onions and they came with onions. I asked for a fork and they didn't even had forks, I had to eat cheese fries using my fingers... The food was cold as well as the service was very slow... The worst experience I ever had on Burger King!!

Terrible. Cold food, no cheese on cheese burger. Miserable staff

Food was fine. We ordered on the mobile app and found it to be confusing when it was time to collect order. Instructions were to check in at front counter when we arrived but there was no designated area to do that. Didn't really want to wait in the long line so I stood off to the side in plain view and it was a good 10 minutes before anyone offered to help. Needs to be modified.

Excellent as always, fresh and delicious food with quick service and friendly staff