Domino's Pizza in Gateshead

We ordered our food it arrived 30 mins before delivery time not attempted to try contact us so 1hr after we ordered they told us there sending cold food

Waited about 10mins to be served. Then once served was told it would be a 20 minute wait which we were fine with however this wait turned into a 40 minute wait. Once we received food we were missing a pizza so had to wait for this. The food was cold and unenjoyable for the price and time waited

They missed the toppings for the second time already, and no one picks up the phone had to ring three times. I hope they improve. Thank you 😊

I ordered pizza for my family but it was too late and iced cold , even I could not eat and my family . Not recommended for travellers

Terrible experience! First I had to chase where the pizza was delivered. After 7 phone calls to unhelpful shop staff pizza was delivered and it was wrong pizza! Not recommended as the worst Dominos I ever had 🤮 so greasy you could not eat it. Grease actually went through the box and stained the bedding

The average price dropped, but so has the quality. I wouldn't pay more than £4 for one of these pizzas.

Delivery drivers don't know how to drive. I have a near miss every time I pass this store. They either pull out without looking and signalling or perform an illegal U-turn. The traffic lights outside the store mean nothing to them. Do better, you're supposed to be professional drivers.

Pizza came barely cooked, dough balls had no cheese in them and the chips were hard on the inside , really poor

Terrible no veg and swimming in tomato purée also ordered thin crust was about an inch thick Save your money buy elsewhere

The one place you must never get a pizza from, disgusting places that need to be closed down for public health reasons.

Ordered veg valcano, received ordered on time but waste of money, no cheese, no veg on pizza just full of tomato sauce.

Managed to get an order in just before the cut off, and the store accepted it and delivered quickly ... foods too hot to eat straight away .. Awesome team - 5 stars 🌟🌟🌟🌟🌟 Delivered with a smile - thanks David

Nice customers service from staff nice taste pizzas

Went in store and bought 2 personal pizzas (£7.99 each). Only after I ordered did I see on the menu collection special £7.99 for a medium pizza. The till staff could have said "actually this is a better deal" or something. So yes they have made more money but its extremely poor customer service. Still stood in the store writing this now!

I wouldn’t order ever again, pizza arrived late and cold, refused to refund, manager had a real attitude AVOID AVOID AVOID

Arrived lukewarm & late, very disappointing, really wish I'd gone elsewhere!

Ordered twice from here and both time's have been great. Much better experience than the Whickham branch as of late.

Quick tasty but a little shy with cheese on this occasion

I have ordered at least 4 times from this Dominos and I must say they are amazing! They even do Gluten Free pizzas which makes it even better.

Staff are polite and professional. We'll organised, good choice on the menu and well explained by staff. Food was excellent I'd definitely recommend this place but please note its card only.

Wedges cold pizza Luke warm and edges all burnt driver nearly came through the front door one of the worst pizza I have had ever phoned to complain waste of time not interested

Ordered two pizzas and one was a completely incorrect pizza, started asking for evidence over email and as soon as I sent the photos have been completely blanked, no refund or correct pizza and now being ignored, this Dominos is a scam.

Ordered 2 pizzas, got one that wasn't a one that I ordered and they basically said they're not going to do anything about it.

No idea why this store still has a reduced menu. I pick my dominos up from the Washington store now as gateshead doesn't do double decadence, if you compare the two menus it looks like two different shops. Bizarre.

Despite me cocking up my order the Manager was really helpful and sorted everything out for me. Great food, amazing customer service.

Went last night at 1130pm to be told that they were closed to orders unless it was pre-ordered! This is not what the opening hours on the door or the restaurant website say!

Love their pizza! Friendly and courteous staff with quick delivery of your hot pizza, all the time.

It's nice a bit over priced and some staff are rude

Fantastic pizzas, picture perfect

First time ordering from this particular Domino's. Fast delivery, friendly driver, food was delicious. Nothing negative to say. I highly recommend. I have ordered a medium thin crust half/half pizza (half veggie supreme no tomato add chicken, half Texas bbq as it is) and a 500ml drink. It was part of a deal. I also ordered chicken wings on the side, the sauce that comes with it is very nice!

It’s domino’s what can I say accept elite Amazing food always

We only wanted toppings on half of one of our pizzas (meaning half was a Margherita) so we called up to double-check this was possible before ordering, the women said that they would do it. We then ordered and called back to confirm and were told that they couldn't do this by a very rude man who would barely let me speak without interrupting. I'd use a different dominos if I were you.

Reduced their menu 'temporarily' in 2020, apparently due to Covid. It's still like that. Won't be going back. Papa John's do a full range of toppings.

took them 3 hours to produce this monstrosity of a pizza, absolutely ice cold almost broke my teeth biting the crust. Will probably be in the hospital tomorrow

Deliveries are always late and then they simply lie to you saying they are busy. Today it was "the app works faster than we do." Absolute joke considering theres always 3-4 drivers parked outside the shop. Food is warm and im litterally 5 mins down the road in a car. App always says delivered before the food even leaves the shop according to staff. Misleading if you have somehwere to go.

Disgraceful service. Placed an order online, the money came straight out of my bank account but 2 hours later no sign of the delivery. When we called up we were told the order was on its way and they were busy. Another hour later we had to call again and was told there was no record of the order and I should get a refund in the next few days. No attempt to fix the problem, no care given at all.

The worst dominoes in the country! Pizza turns up burnt and cold and raw in the middle. How they possibly achieve this is a mystery! They are consistent though. About time they closed this franchise

Back on track, tasty and reliable.

Pizza tracker is ridiculously incorrect and when you call they tell you its not accurate.

Cold and very late wont be going back

Late, cold and the wrong order. Asked for a refund and haven't got it.

Good pizzas, but wish they would put tuna back on the menu

Got the wrong order, called up and said they'd send a new pizza out. 2 hours later and now they don't answer the phone.

On cheeseburger pizza, I can found just 3 small pieces of meat so disappointed 🙁

Excellent service. Pleasant young lady gave the best deal based on the offers available. Excellent meal.

Lovely bit of scran, cookies are lush pizza is.. well dominos isn't it

The service is appalling, they refuse to give you the discounts and deals that are on the menu or on the app and the store manager especially talks to both the customers and the staff like something off of the bottom of his shoe.

Great food very fast delivery took about 25 mins never used their delivery service before but will again very soon thank you Dominos

Ordered. App update to say delivered. It was not. Money taken from bank no food arrived. Tried ringing and ringing to no avail phone just rang out. Thats Dominos on the blocked list. Never again.

Always good service and reliably high quality. 4 stars because price-wise, Domino's only makes sense when you're ordering for a large group of people. For individuals or 2-3 people its well overpriced compared to other pizza places.

You are getting what you paid for. I have tried em, they're good and they arrive on time.

Spent just over 30 pound for our order which they got wrong and was also freezing cold when it came, the pizza slices were terrible, some had toppings on, some didn't n the size of the slices were ridiculous, some tiny, some big. Won't be ordering from there any time soon.

Always a good standard so 5 stars. Will always get a deal though because the place is a little expensive. Worth the money though. I'm just a cheapskate.

Ordered 3.50, delivered 4.05. Lovely food and often order from here for a treat. I live alone and I wish there was better offers on, also I have to spend 15 quid to get delivery. Maybe a deal to include dessert ? Or small to medium meal deal is quite a big jump 13 for small. 16 for medium. 18 for the large. So medium isn't best value for money at this point. Maybe should be 12 for small.deal, 14 for medium and 16 for large?

Very disappointed. I ordered a pizza via their website to be collected. Got text to say it would be ready in 10 minutes. When I got there they couldn't find it and I had to wait while they cooked another one. I asked if I could have a free garlic bread and they agreed. They were apologetic and threw in some cookies as well. The thing I was most uncomfortable about was the whole time I was there wearing my mask, the staff, although they had masks on, the majority of them were wearing them not covering their noses. I won't be going back.

Solid dominos, get what you expect and worth it when there's a deal on.

We ordered online for the first time and found the website very easy to use and the offers very reasonable! You can even track when it will arrive! The food arrived within 15 minutes still v hot and the driver v friendly Not to mention the pizza was amazing! Glad we ordered the large as a very fussy 6 year old demolished 4 slices Definitely be using again 👍👍

Quick delivery great food like usial.

Sometimes good sometimes awful. Tonights effort for £16 + poor, just warm , topping disgraceful. Could have bought at Aldi for £1. Management need some training on customer service !!!!!

Still waiting (after 9 days) for a correct refund against their overcharge on 28.03.20. They took FIVE payments out of my account for one order, and I was charged £200.80 for a £40.16 order. Along with my daughter (who placed the order using my card) we have wasted time every day for 9 days trying to get the correct refund. So far they refunded in instalments (only refunded £80.32, and have fobbed me off for days when we've tried to claim the outstanding refunds). Other people I've spoken to on FB have also been overcharged and are still waiting for their refunds. We've been promised the correct refund within 48 to 72 hours (long gone) and have been fobbed off every day. Domino's appear to be capitalising from this difficult time by overcharging many and refusing to refund in full. I wouldn't recommend anyone to hand over their card details to this company, you might be in for a nasty shock when you check your bank balance.

First and last order with Domino's Pizza, hiding behind their Accounts Department (using the franchisee excuse) after charging my account FIVE times for the same order, i.e. for one order of £40.16 they charged me £200.80. 4 days later they refunded only half of the overcharge and 7 days later I'm still waiting for them to refund the other £80. Shameful

Worst delivery service going. Ordered 2 houra ago and still not here and they wont answer the phones Absolute disgrace, and hope you are voing to give good deals when yous sort your heads out

Always on time for their delivery!

Have ordered from here a few times now, unfortunate all orders have arrived cold, dry and overcooked.

Can't fault these pizzas lovely

Ordered pizza as a treat to celebrate holidays. After waiting 20 mins, got a call to say order cancelled no apology's and this was over a week ago and still no refund!!!!!

I love your pictures is very clean shop but a little bit expensive

I normally collect from here once a month or so. I've never had a bad meal (except when I accidentally ordered pizza without cheese). Quality is always good and the collection/lunch deals are great, as the normal costs (including deliver) are not worth it whatsoever - but that's not the fault of THIS Domino's, it's just Domino's themselves. Staff are always really pleasant, even offered to make me a new pizza when they gave my pizza to the wrong customer (he only touched the box, didn't even open it). Exactly what I want from a Domino's.

Placed an order at 7.20 on Tuesday nite, called back after 59 mins as still hadn't arrived and was told to call back after 10 mins and had the phone put down. Called back 10 mins later to be told it would be yet another 15 mins no apology, and nothing they could do so cancelled oeder. Will never use again

As this was open at 2.00pm on a Sunday afternoon, I decided to give it a try. I opted for a ham and pineapple pizza. It came freshly cooked. The staff were punctual, and the cost was reasonable. On getting home, around ten minutes away. The pizza was still piping hot. Overall the pizza was tasty. I will use this establishment again, as it is open on a Sunday afternoon.

Just one coz I try to order 2 pizzas and shes closed the phone shes didn't know how to speak nice to the costumers and didn't want to work I don't understand why the shop is still open and didn't take the order not respect 😤

The best pizza, is a bit pricey but have good offers online

Domino's from his store never dissapoints, plus even if they ever do, they always rectify immediately with genuine care and friendliness. Papa Johns was once my favourite but I've found them to be rude and often not even open when ordering. Domino's never dissapoints and the pizzas from here are way better.

Went and collected my order last night around 8. Had to wait ten minutes. While there I saw at least two staff eating slices of pizza from what one of them called a 'remake'. This wouldn't be a problem if it wasn't while standing where the pizzas come out the oven and are cut. They were happily munching over the pizzas being boxed up and didn't wash their hands at any point. I also saw another staff take a box around where they make the pizzas and disappear for two minutes. They came back around the oven binned the box, wiped their mouth as they'd clearly also been eating pizza aswell and carried on making more. Food safety standards, no worries!

Just ordered 2 pizzas special £21.00 absolutely awful soggy pizzas my daughter pizza some slices not one piece of chicken on never again avoid

I placed my order with Domino's and then never received it, wasting over an hour of my time in the process. This is one of, if not the worst experience of ordering food I have experienced. I spent over 40 mins on the phone to a delivery driver, giving him very clear and precise instructions on how to get to my house. He was one street away at the time, and did not seem to know how to follow my clear instructions on how to turn left from the main road he'd come off, and then to take the first left to reach my street, to find my house from where he was at. He insisted on turning right and going in the opposite direction, when I was explaining to him to turn left, over and over again on the phone. He then insisted on listening to his Sat Nav again, which had already taken him to the wrong place, 3 times already. He then wanted me to leave my house very late at night and go to meet him 10 mins away to collect my delivery from him, which I refused to do. It took me longer on the telephone speaking to the driver, than it did for the food to be cooked. He then hung up on me once he'd obviously had enough. I had to ring him back to see if I was actually going to get my food, to which he replied no, that I would not be getting it, and that he would be heading home. The food would have likely spoiled by then in anyway, as it had been nearly 1 hr since my food left the store. This driver had previously delivered an order to my house, several months back, as indicated by my call logs, when hedh previously rang me. Once again this has to be my worst experience of ordering food from a takeaway ever, and I will be looking to order from elsewhere in the future.

The pizza isn’t good but it comes to your house quick . I am not a big fan of dominos and don’t recommend it .

Delicious food everytime and really nice polite staff. Couldn't want anymore really. Thanks Domino's

Good food, quick delivery and friendly drivers. Would 100% recommend a stop off if your in the area, 5 star service, the little ones loved it as well. Will definitely be back for multiple visits. Cannot complain at the price either. Cheap as chips.

Took 40 minutes to make 1 margarita pizza! Absolutely ridiculous!!

Spot on, love a pepperoni passion. Staff quick to sort any issues.

Used the app to order food for all our family whilst away for a weekend in Newcastle. Deals are on there, meaning you get a good offer and ordered whilst on our way home. It arrived just after we got home and was fantastic.

Got my pizza delivered when nowhere else was open. Forget the AA man, this is the 4th Emergency Service.!!!!

Rude and disrespectful staff. £35 on food i wouldnt even give to my dog. Order wrong on numerous occasions to then get a mouthful of abuse from your delightful staff. Had to eat seperate from everyone else. Fabulous. You need a shake up of your staff otherwise your business is going to go down the drain. Gave a 1 star cause i couldnt give any less. What a disgrace your staff are to you

Waited for over 45 minutes for a pizza and was told it would be another ten minutes what a joke sort it out Domino's your ruining your reputation won't be ordering again

They forgot to put the dip in the box of cinni dippers! How does one forget to do that? Safe to say they weren't as nice without the dip :(

80% of the time the food is spot on- good delivery times and nice and tasty/hot. However, there have been a few times where we’ve had cold/late or odd pizzas (one with so much sauce you couldn’t pick it up!).

Great consistency with their food and always here in around 20 minutes.

Partner and I took up the 2 pizzas and one for £1 deal. Different pizzas, both came as the same pizza. Had to get one remade, when it came order was still wrong. Dreadful. Never going f to have Domino's again.

Gateshead branch are always spot on!!! Delivery driver is lovely too. The best dominos I know of....

Probably the worst Domino's I've had, always expect delicious puffy crusts when have their classic crust but this was quite dry, worse than other pizza takeaways and higher price

Well where do I start we had a bad experience with this shop which was not pleasant !!!! The staff member who took my call the manager (well he told me he was) long story short we waited 3 hrs for a order that hadn't went threw properly on the app the man on the fne was very rude swore and even hung up on us . It took 6weeks for dominos to resolve this we recently spoke to a new manger and can I just say He was very content and concerned with the issue we had he resolved the matter within ten mins and reassured us that the issue would not happen again we hav order today with not one hassle delivery was fast food was perfect glad we can eat here again . Unfortunately I did not get the managers name who resolved this for us but he is a credit to dominos his customer service skills are amazing keep up the great work we appreciate your hard work

Place has went downhill. Quality isn't like it was and now the prices are increased considerably. No longer value for money. Pizza hut has better deals.

I ordered a medium size pepperoni pizza that mainly comprised of tomato puree and very little cheese. When your paying £9 for a pizza this is a bit of a ripoff.

I will never forget the customer service which could have been potentially fatal to my partner. I asked for a garlic bread without cheese as part of my order as he cannot eat cheese. It arrived with cheese so I asked them to cook another one. I didn't see them cooking it and thought it was a bit strange. After about 5 minutes, with them sniggering, they handed me a box. It was obviously the same one as I sent back! By this time, my partner, who is diabetic and needed to eat, was starting to go into a coma and needed emergency medical treatment. To all the staff. Ha, ha, very funny and I have spent the last 5 years telling everyone of your customer service and will continue to do so, to anyone who will listen!

Quick and no issues with my inability to eat cheese never had contamination

THis place is a disgrace the manager spoke to me like I was dirt on his shoe . he could not understand English very well and said he had received our order then hadn't it's a long story as it wen on for 3 hours trying to sort out. when I rang customer service I was advised some one would ring me back as the manger was cheeky ,up right rude swore and hung up the telephone three times . It has put me off using dominos because this man made me feel scared threatened and made me out To be a lier.When I asked his name the first time he gave me it Milcke then when I told him I wanted to ring customer services he then tried to tell me his name was max I was horrified and I was for once speechless .as for the food the children did not receive there treat they were very disappointed and after 3 hours starving. it has been five Day and I still haven't heard from dominos after us being good customers for about ten years to dominos we feel very let down it isn't a cheap please to eat specially when you have a family of six but it has always been our go to place for a treat for the kids or a rainy Friday night in but after this I don't think we will go back . Please people this manager has no sense of customer service he doesn't have the love for his job or respect for the company he works for. Am still after five days in shock so b careful please thankfully they didn't take my payment so I didn't hav to wait 14 working days for my money back for pizza I didn't receive Kind regards Let down customer

Good place that efficiently gets you a high quality pizza to enjoy. Only problem is that there is not much space and no where to properly sit down to wait.

Disgraceful customer service, disgraceful food, staff couldn't care less if you do complain they just have a go back at you, will never use again total waste of money run by morons

What an absolute joke. Told food would be with us within ten minutes, an hour later still no sign. Called the branch and was told by the rudest staff member in catering history that The food had JUST LEFT the branch and would be " a maximum of ten minutes" 25 minutes later a pizza arrived as warm as 3 day old urine delivered by a bloke who had the urgency of a mentally diminished sloth. 0/10 as far as a " reputable " chain goes, would rather eat cement.