Papa Johns in Gateshead

Order arrived really quickly by a competent driver. Food was warm and well prepared. Excellent service.

Rude staff refuses OFFER, they have 0 customer service

Worst staff ever in a restaurant

Rude staff refused our order and started shouting on us, never going to papa johns, shit pizza too

SCAM PROMOTIONAL OFFER, REFUSED PIZZA WHEN CAME UP WITH STUDENT OFFER, REFUSED TO GIVE TO US SHOUTED ON US

Ordered from this shop and the pizza and sides were extremely underwhelming. I have ordered from other Papa Johns where the food has been brilliant but this shop is no where near the level it should be. Also when I went to collect the pizza I seen a guy making pizza boxes and the boxes were resting on the dirty floor. Absolutely unacceptable practices

fantastic delicious food never disappointed 👍

Fast delivery. Food quality was great. Fresh and served hot. Very friendly and efficient delivery driver. Great service all round. We’ll definitely be ordering from Papa Johns again soon. Thank you to the team.

First and last time ordering from papa johns. Ordered a large thin crust, tater tots and veggie nuggets. Pizza wasn’t particularly thin and not much taste. Tatter tots were mushy and veggie nuggets were awful. Overall experience made sure I won’t be ordering again. Domino’s FTW

Very quick delivery tonight. Pizza well made and good amount of toppings

Food was delivered to wrong address. What is just as bad, is that my neighbour just took it in and should be held accountable. Papa Johns then acted brilliant, and sent another order out right away, apologizing for the error. Many thanks!

Pizza was all fine, chicken cheese papa bits were tasty but the ‘potato tots’ were soggy, anaemic and unedible

The Pizza didn’t taste nice at all, not just like Hawaiian pizza that I use to buy.

Lovely piping hot food. Asked for half and half no bother. Delivery driver really friendly as well. Lovely tasty food

Meat on the pizza & tots tastes fishy, clearly not being cleaned properly. Nowhere to complain other than calling the store. Delivery driver had an attitude about not being able to find house because there’s no number on the door … what do you think comes between 62 & 66 on the even side of the street?

Fast, efficient and delicious pizza, thank you

Pizza was tasty and the service was fantastic. I got a BBQ chicken pizza with potato tots. Absolutely delicious and the service was amazing

The cheese garlic sticks are just lush

ATM card scam after I used my bank card on their website I am keep loosing money on a pyramid scheme . They offered free pizza and was taking money everyday

Disappointed, only 2 peices of pepperoni per slice, on lage double pepperoni pizza

The food was warm but tasted ok.nice delivery lad

I keep getting a garlic and herb dip instead of a special garlic with my order from this shop. I might be one of the few people who like special garlic but I'm trying to get 2 with the free one. Check more closely please

I was working in the area and used a delivery service to order a “Vegan Works” pizza. I had a £25.00 allowance for my meal which was paid for by the company I work for. My Pizza was delivered to the hotel I was staying at in about 30 minutes, that’s the only thing that was good about this experience. The pizza I received was not the vegan option so it had traditional dairy cheese, pepperoni, sausage and ham on it. I telephoned the restaurant but they were totally disinterested in my complaint and refused to replace the pizza with the correct one. It is my choice not to eat meat and dairy, I don’t have allergies, but if I did then this would have made me unwell if I’d eaten it. It was late in the evening and I had just driven for 4 hours so was I was tired. I had no choice but to buy another meal from elsewhere with my own money. This kind of treatment towards customers is wholly unacceptable, I’ll put this down to experience and never use Papa John’s Pizza again.

Pizza was like eating a bit of cardboard and the jalapeño bites were that soggy they went in the bin

Ordered vegetarian pizza and got a meat pizza instead. Terrible service. The guy who made it didnt even look up or apologise. Quite rude considering he messed it up. The lady behind the counter did apologise and offered a full refund. However, no was refund received. Always check your order before leaving the shop.

Always give you the wrong base, ask for normal and get thin. Skimp on vegan cheese too, lack lustre!

Ordered the steak and cheese wrap. Need a magnifying glass to find the steak. First and last time ordering from here

Friendly staff. Once pizza ready came out to your car to give you your pizza's

Being cold pizza, and just eat dont accept compensation of order

Not impressed. First time of ordering based on recommendations. The pizza had very little cheese on and the toppings were mainly in the middle with not a lot around the outside. The cheese garlic bread tasted more like cheese and butter!! Not much of a garlic taste. Very rich. Will not be ordering again when you consider the price.

Nice pizza, overpriced but obviously you pay more for better quality. Over £20 for a large pizza is enough though. That said, it was a very nice pizza.

It was only a couple of mins late which was nothing, but the seal was half up the box was partly squashed down the pizza itself was very mediocre definitely not worth the money hardly any chicken,the whole thing was cold, I was very disappointed,

I’m missing 3 items of meal deal and wrong extra pizza. Ice cream, pop , side missing and chicken mushroom pizza instead of veg garden pizza. Very disappointed

Food arrived late and cold. The app also said the pizza was delivered 15 mins before it actually got here

Food arrived late and cold. The tracker doesn't work at all as it was "delivered" 15 minutes before it got to my door

Definitely not what it used to be chewy dough ,not really nice . Sorry standards have dropped but still expensive

We ordered from Papa Johns last night and this was the only thing we both ate that was the same so it was definitely this that made us ill. I’ve noticed a lot of other reviews say the same. There’s obviously an issue with hygiene at this establishment which needs investigating.

Honestly the worst food I have ever eaten. Rude staff and don’t cater for allergens

Waited 50mins for order! By the latest it should have been here 30mns ago! It’s absolutely stone cold! I rang the restaurant twice to be told wait another 10mins...no apology at all!

Waited an hour for a cold uncooked pizza. Disgusting. Rang the store and when they eventually bothered to answer was told well they have been busy! Terrible food and terrible customer service.

Both pizzas clay cold, we’re delivered without the normal thermal bag so that’s probably why, but for 40 odd quid I would expect more 0/10

Friendly staff and great deals on pizzas, gets busy at the weekends so takes a longer to get a delivery

We selected a time slot for this order but it came nearly 2 hours early before any of our guests had even arrived! We can to warm the pizza up in the oven.

cheese was so disgusting the pizza was inedible

Food delivered 20 minutes outside of window and cold. Had to reheat pizza. Pizza was lovely once warmed through.

Top quality food just wasn’t the warmest, but I do live far from restaurant however it was advertised on just eat for delivery. Staff offered to resend order but I couldn’t make my daughter wait any longer so they gave me £10 credit next time I will collect this place is definitely worth the drive food is awesome it’s top quality

Arrived 25 minutes late and was cold. No explanation for lateness or apology from either restaurant or driver.

Would give 0 stars if I could. Took an hour and a half to arrive, according to the tracker on the app it was ready to go from 10 mins after ordering but wasn’t delivered till 1 hour 20 minutes later absolutely stone cold. Tried to ring twice immediately to complain but got no answer. Appalling customer service, money down the drain. Will not be going here again.

What a waste of money took a long time to be deivered pizza was very cold barely any topping will not use again dissapointed

Fabulous Pizza as always thank you

Bring back papa John!! Better ingredients better pizza! Not now though place has slowly gotten worse and worse used to be the gold standard for pizza! Now all about profits. Cheap masquerading as premium

There was no pepperoni on which is what was ordered. It was a cheese and tomato with mushrooms. Was nice but could have been cooked longer. Appreciate it is a bank holiday but for £17 for a small pizza could have been better. Wouldn’t put me off though had pizzas from here before.

Used to be excellent. Now it is the biggest rip off ever. Their prices went up - understandable due to food increases of about 10%. Note inflation is quoted as what prices have gone up by since 12 months ago so isn't an instant jump. I added chicken to my pizza and the photo below is all the chicken on one slice, and it's like that on most slices. Beyond a joke. A complete rip off and I'm furious I've paid for 1 piece of topping per slice. The chicken add on was the worst but the rest aren't much better. I used to get toppings crammed onto each slice. Now we have delivery charges, increases for the items, and about a 60-70% reduction in toppings. Check the photo out for the size of the chicken added to each slice. It's the size of my fingernail, and that's the biggest side you can see, not the smallest. It's such a shame as otherwise their pizzas are excellent but I'm not paying for cheese and tomato pizzas. Toppings were already a rip off. Now it's about 10p of chicken on an entire xxl pizza and this doesn't justify charging £1.79.

First time being here was impressed with the helpfulness and how friendly the member of staff that serve me was explained there was several deals on the food was prepared fresh and did not have long to wait for it being cooked and was really lovely to eat and not greasy like some pizza takeaway's will certainly be going back in near future to try other items on menu would highly recommend going in you live near or passing here and want a pizza

Just what we wanted. Nicely done.

Not worth the money for what you get , it's ok for a one off but bought better ones from asda

I actually ordered my take away from the wrong store in error. When I arrived at Gateshead, the chap who served me was so kind, found an additional discount for me and got my order ready straight away. I rang the store that I'd ordered them from to let them know I wouldn't be coming to collect and the guy there refunded me which I'd totally not expected. The pizzas are delicious anyway but it's customer service like this which means I'll not be going anywhere else when I want pizza.

First time I've ever been to Papa John's and it certainly won't be my last. The pizza was amazing. I went to collect and the staff were really nice and down to earth. Absolutely cracking service. Will most certainly be coming back. Credit where credit is due..this place was spot on.

Ordered the pizza and 2 sides for £19.99. The pepperoni pizza was OK but both the garlic bread and garlic bread with cheese were disgusting. I have no idea what was in the rancid garlic sauce but I only dipped my little finger in it and couldn't get rid of the taste. First time we have ordered and it'll be the last.

Absolutely superb service! I made a mistake (my own fault) by supplying an incorrect delivery address and the staff and delivery driver were beyond helpful and so kind about the situation. The quality of food is amazing too. Would highly recommend.

Pizza not really cooked enough pale and not appetising at all, disappointing for Papa Johns

I recently enjoyed probably the best pizza I have ever tasted from here. Expertly crafted by Jai. Keep up the good work.

Good food and nice friendly efficient staff.

Pizza was stone cold and ended up in the bin Far from Impressed for 20 quid

Pizza was the worst pizza I've ever had. Dough wasn't cooked and hardly any topping, some slices had no topping. Very disappointed. Won't use again.

Thought the food was very bland and not much topping for the price rip off

Order didn’t feed through from the app to the shop. It was 2 and a half hours between ordering and receiving it after chasing after an hour and a half

Food wasn't nice at all pizzas were to thick and had far to much tomato base. The tots weren't cooked properly either. Kids wouldn't even eat it n they love pizza. Very expensive for what we got.

Great food but didn't follow special instructions, also left it unattended on the hotel counter when I got down. It had cooled down substantially by the time I got it to my room.

The app defaulted to my daughters delivery address from one time using the app at her house without me realising until I got a phone call from the restaurant saying the driver was outside attempting delivery. After realising the mix up the restaurant and driver could not have been more helpful with the redelivery and the food was still delicious and obviously big tip for the driver - oops. Get your act together just eat I say and make sure you’re pinpointing the users location!!

Food was freezing cold. Simply poor quality

I placed an order to collect at 5pm. I got a message back saying it was ready at 4.40pm, meaning I had to rush to collect it and by the time I got back home it was lukewarm. What’s the point in asking what time I want to collect it and then ignoring that information?

Better than pizza hut 'n' domino's pizza 5 out 5 for politeness, cleanliness and staff

Initial order was late and wrong. Was sent back and took a long time thereafter to receive correct order.

Not a good experience sith food quality or customer service. Pizza was just a random selection of ingredients in unusual proportions. Delivery slow

Great, hot, tasty pizza. Delivered really fast by a lovely friendly delivery driver. Thanks Papa John’s for great service as usual.

Literally have a sign in the window stating drink and a slice £3 go in to be told they don't do it on evenings sign didn't say that ordered a BBQ pizza it was swimming in onions more than would be considered normal. Barely any chicken.

Food was piping hot and delicious. Just brilliant.

Brilliant service and great pizza's

Food over 45minutes late, arrive absolutely freezing cold.

Hot fresh food as always and cheerful driver

Dinnertime special is great value

No bbq sauce with chicken poppers. Wrong garlic dip

I have ordered pizza via deleveroo. Didn't deliver and layed that thay did. Refused to return money. Poor seller.

This is by far the best Papa John's (and my absolute favourite). The service and delivery are fast and efficient (food is always piping hot).

Lovely pizza. Friendly, helpful staff. Place looked messy and not that clean.

Excellent delivery time, a little earlier than notified but great for us. Tasted great. Very enjoyable. Will be using again.

Great customer service. Excellent work guys. Keep it up. They also offer non cheese pizza 🍕 options. You can also track the preparation of the pizza when you order online. We just love these guys.

Pizza dough wasn't up to scratch and tasted rubbery. Asked for no special garlic and it was sent anyway

Excellent service, Very tasty meal

Used special request to ask for no onions on one pizza and tomato base on another both turned up wrong , rang the shop they said they don’t look at them. Waste of £32 for two pizzas. Man on the phone was rude and unhelpful, millions on the dole with covid, he’s lucky he has a job

Easy to find. Food was ready quickly. Good old Papa John's pizza 🍕🤤

Super fast service, so fast that my ice cream was missed off the order, but a quick phone call soon rectified the problem, I enjoyed both the pizza and the ice cream. Great service as always 😊 Thank you.

Lovely friendly staff went out of their way to complete a less than straightforward delivery, pizza was delicious and perfectly prepared. Won’t hesitate to order from here again 👍🏻

Lovely food and fast service. Well worth it

Great service + delivery guy was nice

Amazing food, discount and staff really enjoyed my visit here, glad to see them open through covid 19 👍

Not the best Mexican pizza ment to be the hottest it's not. from the team Valley gateshead I only eated 2 bits from a xxl then got put in a bin

When I received my pizza, the ‘Papa Johns approved seal’ sticker on the box had been ripped. There was also a slice of pizza missing. I can only assume the delivery driver ate some. I normally enjoy the food from this restaurant, however this time I was very disappointed.

Some cheese on the pizza would be 👍