Burger King in North Somerset

Nothing to do with just eat!! Wrong food sent. And terrible service from Burger King

Service fairly quick, food as always not bad value for money. Atmosphere zero.

Bought a meal for my daughter today, went back to the counter (about 4.15pm) and asked for a cup for water to take medication because I was in A LOT OF pain (long term back problems), and the pain was so bad I felt sick. I was REFUSED a cup for water, or any form of water. I was made to buy a £1.99 bottle of water just to take medication. Another customer stood next to me was appalled and started telling me (loud enough for staff to hear) that it's ILLEGAL for a restaurant to refuse water. I wasn't aware of this so we got chatting as the bloke went to the back to get a bottle of water. Not one staff member pay any attention. Absolutely disgusting customer service

Fries were cold and the tub of ice cream missing, but this is now my expectation.

Everything was great, just whooper was made incorrectly but that is ok!

The delivery driver went to the wrong house first and the food was all cold it took 50 minutes from the time I ordered I had finished work after 12 hours and just wanted something nice and easy not the case

cold and flattened. took 1 hour 45 mins to be delivered...

Delivery times kept getting later and later, food finally arrived 1hr and 30mins after ordering All food stone cold wasn’t very nice so thrown away! Waste of £34!

Chips were a bit stale, apart from that all good.

food arrived too cold to eat, had to be re heated.

After a long wait the food was cold,

Was a bit of a wait…busy Monday start I guess, bit stingy on the fries deffo not ‘large’ and food was lukewarm, think I wasn’t the first stop. Delivery guy was polite and friendly despite have to be out in this foul weather )

Food is nice and staff is nice aswell. Atmosphere is okay

Food and drinks were not pleasant

food arrived freezing cold and sore of items weren't even delivered!

Excellent service, staff were friendly and food was fresh and very tasty!

Had a good experience at Burger King today! The burgers were tasty, the fries were crispy, and the service was super friendly. The restaurant was clean and well-maintained. Definitely recommend it for a quick and satisfying meal!"

missing fries 3rd time in a row

Very good customer service on counter. Unfortunately with all the adverts instore of the various beef burgers they had no beef in stock. Only chicken. The restaurant also wasn't very clean on this occasion

It was good. The food was nice and hot. Good quality but definitely far more expensive than it needs to be. Probably nicer than McDonald’s though, which is not my expectation when it comes to Burger King!

Came In here at lunch time with my friend after spending the day at the pier, the food was delicious and the cheese really melted in ur mouth would recommend and will come here again

Really nice place for quick bite

We are getting used to lukewarm food. That's all there is to it.

Staff miserable Not helpful No please or thank you Not busy It was clean

Amazing tasting burger. Thanks.

Lovely food, didnt receive the onion ring i paid for though.

Food was hot and delivery super quick. Thankyou.

Really nice food good atmosphere not overpriced like I thought it was going to be Staff are really friendly helpful too

Helpful staff, lovely fresh warm food.

In the notes, I asked for ketchup sachets and I didn’t receive any. Didn’t enjoy my meal as much as was dry without. Disappointed.

Dirty place. Food on the floor one of the staff come and tried sweeping around our feet as we was eating and left some food stuck to the floor. Food was cold and not many meals to pick from not like it was before and the meals have got smaller. The place has gone down hill we used to go there every time we went to Weston but never again.

come with no straws etc, missing my share box and a burger. hardly any cheese sauce on the loaded fries and no bits of bacon!!! not happy considering I spent 40 odd quid!

This is the worst BK we have ever been to. Rude unhelpful staff half of the chips cold burger not good avoid this place I certainly won’t be returning

1 hour 30 minute wait got the delivery and the food was cold complete waste of money wont recomend to anyone

delivery driver was on time BUT both sets of chips were stone cold and all 4 burgers were luck warm.. expected a lot better from burger king. very disappointed 😞

Chips / French Fries arrived cold this is fixed by putting them in the microwave burger was very good. I find the lack of you being able to supply any sort of milkshakes or ice creams. Disappointing to say the least it seems you and McDonald’s are on this one minute we can supply one minute we can’t can’t. So unless things change, I won’t be using you or McDonald’s again.

Lovely fresh food and polite delivery driver. 👍

Got the order completely wrong again!!!! Ordered a bacon double cheeseburger with NO cheese. The burger arrived and there was no cheese. HOWEVER… there was ketchup, mustard and pickles. NOT EVEN IN A BACON DOUBLE BY DEFAULT!!!!!! This was deliberate. 100% not an accident

On the door advertised free sandwich if you scan your recipes and do review. We did...but at the till asked for £4.50 as small line under the term said you have purchased with chips and drink . Ok fair enough remove your label for free as technically is not ...respect people please and no fake advertising. Anyway we bought full price and food was OK.

the order arrived cold🫤 I have ordered many times but this order is a disaster! chicken burger hmm... I've never eaten worse in my life... fries with bacon and cheese hmm... there were fries but no cheese and no bacon🫤 I'm disappointed with this order🫤

Grubby surroundings, drinks machine awkward to use, food was mediocre.

it says del8vered but it has not been delivered.

Loaded fries were insultingly poor.

I have order 2 cookie dough ice cream and they sent 2 caramel ones ( we don’t like caramel)

I cancelled the order last night and it still turned up this morning

Ace venue unusually spacious. Very friendly atmosphere. Highly recommended for anyone with kids

burgers were dry loaded Fries were dry all was cold

Absolutely terrible. Food arrived late, arrival time kept changing on app and the food quality was very poor. Both my burger and chilli bites were stone cold, the burger was squashed and looked like it had been thrown together carelessly. Never ordering from here again.

Ordering by machine is straightforward and service is quick

excellent service and Mark the driver was polite and professional

two peppercorn angus meals ordered, one delivered 🤬the delivery person made himself lunch for my money 🤬

Standards have been slipping recently. Prices have increased - a hamburger being 99p a bit over a year ago is now £1.49. I wouldn't mind the price increases as much if the service hadn't also declined, with staff being less friendly than they were in the past (though usually not unfriendly). Furthermore, on two occasions in the past year, the restaurant has been closed during scheduled opening hours with absolutely no sign to explain why. The food continues to be good though, which I'm thankful for.

Order is wrong and I have been ripped off no cheesy loaded fries only 5 chicken nuggets in pack when I ordered a 9 chicken nugget meal absolute disgrace this is the 3rd problem I have had with this store

Great food, great service, pleasant staff

expensive and small good quality.

Good food but a meal was missing

It's BK. There's nothing bad to say about it.

Food was never actually delivered!

Order never even showed up, said delivered but no one even knocked the door went out to have a look and nothing outside either, Absolutely fuming

After going in to burger King and getting some food I can say I won't be coming back First the building gives a depressing vibe Second the food comes out with no care or love and just a complete mess The burgers are full of grease and the layout is really bad just slapped together Now the fries with cheese and bacon now to start they was cold the cheese on top was also cold and also the smallest amount of bacon on top I've never had such a bad time at burger King

Driver should be sacked, ignorant, rude and bone idle, wouldn't del to my front door on 1st floor !!!!!

Never turned up. Absolute joke. Refund requested. Kids gutted.

Absolutely shocking service on the phone after I called about a missing £50 order. Asked them if I was to place the order again would they please speak to the delivery driver and explain the last order had been delivered wrong. Was told "I am to busy to check on individual orders" and that she "didn't have time to talk to the rest of the staff". Appalling. Reported to head office. Will not use again.

My food wasn’t delivered!!! Where is it?

Great, smiley, friendly staff Food served fast and hot Would highly recommend

Great tasting food. Just what you want from fast food.

Food was cold and an hour late , no apology.

Popped in for a quick burger meal before going back to the car and tried the double whopper meal with unlimited refills. Have to admit was quite disappointed, burger and chips were barely hot and the self service Fanta orange didn’t seem to have any flavour. The restaurant looks a bit run down and could have done with a tidy up. The girl who served me was friendly enough but looked embarrassed when she gave me the food. This is not the burger king I remember of old and definitely wasn’t worth the ten pound odd I paid. Very disappointed.

The box of fries was 1/2 full and cold

We have just received are order after waiting an hour and all we have are fries none of the burgers have even been delivered how does this even happen so frustrated and disappointed complete waste of time now we to go out and get food which we dont want to do which was the whole point of getting delivery

Ordered food from just eat after waiting an hour are order showed up and it was just the fries no burgers all been missed then my partner drove to the restaurant as just eat can not do anything unless you re order and pay again to find that the restaurant is shut when getting hold of a member of staff by banging on the door was told that they definitely pack it and it's nothing to do with them and that the driver must of stole it!! Staff were very rude did not want to help terrible experience understand its the day before new years eve so they probably wanted to go but when using this service you at least expect your food that you have paid for proper shower of s*&£ the lot of them would give zero stars if I could.

It needs updating. Food was cold.

Clean friendly staff. And the manager was really helpful

I got severed quickly, the food was hot and the staff friendly

Arrived in good time delivery driver friendly food was still hot and tasty too, enjoyed by all

waited a very long time for the order(30-40)min, there is no staff

Cold food, cold inside restaurant. Staff looked like they didn't want to be there.

Did not receive delivery……. Terrible service…… dreadful….. no information….. had too phone restaurant…… told problem with Just Eat…… still waiting for full refund….

Service was very slow and food only tepid. Priority seems to be given to delivery service.

It only said 60 minutes but it was 2 hours and 15 minutes late, food was cold when it arrived and was all soggy, very disappointed

A tidy restaurant in The Sovereign shopping centre at Weston-super-Mare. Food was hot and tasty and served quickly. No milkshakes though.

Burger King didn’t read what I wanted removed from my meal. So had to throw in the bin, it was cold anyways and coke in the bottle was flat.

Prepared when I ordered it.. Delivered an hour later. Ice cold & a major disappointment... A terrible service from Burger King.. Prepared with no delivery driver available. So cold. Horrible. It's like 2 minutes away.. Ordered 16:30, arrived 17:32.. A £5 refund harder to swallow. I not do 'fast food often' so really cheesed off..

Enjoyed a meal before seeing a show at the playhouse theatre

Yeah first time we had a delivery from u nice apart from onions rings hard could not chew then it was like they been left on side

I was given someone elses order even though the receipt on the bag showed the items I ordered. Im very unhappy and another person will be too

Would have been perfect. Arrived on time, hot etc. BUT: I asked for ketchup and salt in the bag which they did not put in. Huge let down. The little things matter.

Amazing revamp ! 40 per cent more3 business. PERSONALLY I HATED THE 80 LOOK. NOW....TRY IT !!! VERY NICE PLACE/PROFESSIONALLY TRAINED NEW GUYS. NOTHING TO DO RESPECT 4 MONTHS AGO MERCI

Sent a beef meal instead of chicken

Food was hot and was happy with the quality of it

Store closed and took money. Can we have a refund please after waiting an hour and a half

Not too bad, but the manager is a very ignorant man, and they always give out fries that have been sat a while.......Then you're the bad person for asking for fresh fries🤦‍♂️...............franchisees make Burger king look bad unfortunately

Fries were horibble , cold and hard like they were from yesterday !! Coke was placed next to hot food and I end up drinking warm coke again horrible.

The staff are warm and wonderful. The food is quick and exceeds expectations by a mile!

Food was cold and inedible a £30 meal had to be binned. Driver got lost..

Waited to long for our food, was cold when it got here

When to this Burger King a few days ago it was not that nice and very slow at doing the food could not get cola as it only would let me get a bottle of water on the machine

The chips were stone cold, like barely defrosted cold, like they were left out the freezer, went stale and then someone showed them a picture of a deep fat fryer before serving them. they were completely inedible, the burgers were ok.

Very good quick and efficient. Food was still hot

Placed order at 17.48 and Food arrived cold at 20.41. I kept checking the site and the delivery time kept getting pushed back further and further due to no drivers. Then it said a driver was at restaurant and it took another hour for good to arrive. I spent almost £40 for a very late cold dinner. I use Just Eat a lot but this experience has spoilt my view of the service. I wasn't even given the choice of cancelling the order and getting a refund. Very disappointed