Burger King in Cheltenham

Very fast service from this team great to see everyone smiling also

Aw, no BK. I am so sorry to write this. Been enjoying BK food for decades. Did Just Eat today as I'm full of cold and wanted to stay in. I live in St. Marks. 10 minutes away by car. Played safe. Nuggets and a Whopper Meal. Nuggets much better than the rivals and dips are great. And they WERE! Delicious. That's where the good news ends. Whopper and fries really were completely stone cold! BK, how can this be? It showed on Just Eat that it was 20 mins before my order was even being prepared. I was fine as I assumed, quite wrongly, that they were perhaps cooking a fresh batch and I'm happy to wait for that. I was clearly mistaken and, as the the driver turned up early, I'm trying to understand how fresh food delivered in a hot bag, is completely cold in 12 minutes? The nuggets were not. Please return to the high standard of service and quality food that I loved you for. I'm so disappointed.

Food was very cold which was disappointing considering it was only prepared 15 minutes before delivery! Thank heavens for the microwave!!!!

Missing a drink , ice cream & chilli cheese bites.

I ordered some food for my brother the all told me it had been delivered but my brother hasn’t got it. The driver must not off asked for the code as he’s given it to a stranger.

Driver arrived over 2 hours after ordering - couldn’t walk in a straight line, and fell up out steps. Food bag was opened and food was stone cold. Food was binned and kids ordered from an alternative provider. If we could give 0/10 review, we would!!! Just Eat offered £6 account credit for a £25 inedible meal. Never again!

Nice food , nice service, nice atmosphere Very friendly and helpful staff Good good quality

Burger delicious and service great

the burger and cheesy fries were stone cold and I didn't know if it was safe to warm it up

My favourite Chicken royal 🥰 hot

I have not received my order, but the system shows that it has been delivered to the wrong address. I tried calling the delivery person, but no one answered.

fantastic thx great delivery person cheers

cheltenham BK is really amazing with quality food and Staff behaviour is remarkable! speacial mr pala and all Staff

food was cold, does not help when they place cold drinks in the same bag as the food. Very disappointed for the price I paid.

We ordered at 4:46pm and didn’t get our food until 8:10pm

we waited nearly 3 hours for our meal which we live 5 mins away by car. we tried to cancel but could not as we would of still been charged. we waited so long we ended up going somewhere else to get our tea and then when it arrived we threw straight in the bin and can I also say it was cold as well so would of been inedible.

I ORDERED MY FOOD FOR 7:40PM AND IT ARRIVED AT 8:20PM, MY SON HAD ABOUT 7 CHIPS IN HIS ORDER AND THE CHILLI CHEESE BITS ONLY HAD 2 ACTUAL BITES IN THE BOX. REALLY NOT HAPPY AT ALL

Over an hour late and food freezing cold. No refund offered.

wonderful great delivery person thx again

food tastes ok bit always stone cold by the time it arrives.

Sent wrong food always something

With the amount of time I waited Very Disappointing

Friendly staff . service was fantastic.

Took far too long for delivery. Kept adding time on. Ridiculous for Burger King

The food did arrive on time even though it took a while The food was cold and was missing some nuggets

I recently visited the Burger King at Cheltenham, and it was an excellent experience. Shweta, an outstanding employee, greeted me with a warm smile and provided exceptional service. The restaurant was clean and inviting. Highly recommend!

Cold stale and utterly tasteless

wowow really tasty and good service by staff lady manager was amazing. best experience with burgerking cheltenham. friendly staff food was hot

Waited over an hour for my delivery to leave the kitchen. Actual courier was fine.

Polite courier,food is hot and tastes delicious. Highly recommended

Food was cold and the food was over 30 minutes late

Missed half the burger order really upset by this my kids are upset now

They forgot the milkshake i ordered

cold and fuming delivery time is way off

Almost every time we order there are things missing

Food was cold & one triple burger was only a double & they were very small. Not worth £35, won't be ordering again.

The food was ok as it was warm instead of hot that was due to it being put in same bag as cold drinks .

Outstanding service by staff food is very tasty

Ordered 2 meals and a fries and missed burger from the meal and not for the first time, i could understand if it was a large order or busy time th ineptitude is astounding i will not be ordering from here again.

Food is very tasty 😋 and staff service is super

Deliveroo order spent loads half of order not arrived. Git hungry kids what a joke. Food which did arrive also freezing cold.

Unfortunately all our meals were lukewarm and none of the drinks ordered were delivered. Our daughter ended up with just 4 nuggets as they missed out her drink and apple slices. Not the best. However the delivery driver was very nice.

lovely food but cold on delivery. microwave sorted it and was still lovely

Ordered at 4:20 and got here at 6:10, driver pretended he didn't speak English and was hanging around in town with the other drivers which I see them do all day everyday.

Loved our food. Forgot my daughter’s milkshake though so had to share mine with her.

Burger King is the only burger takeaway that we use as it's normally superior to the competition. As we don't have takeaway burgers, it's a treat that we look forward to. However, this is the first time that we used the Cheltenham branch, and the meal was absolutely disappointing: we ordered a chicken royal but received a chicken royal with bacon & cheese but my wife hates smokey bacon & American cheese, so the meal was wasted. I ordered a whoppet with cheese, but it came without cheese. We also paid for two portions of large fries but received standard size fries. The burgers seemed like they had been kept on heat as they were both very dry. This is the first time that I've ever had a bad meal from BK. I'll never use this branch again!

Delivered hot and all contents I ordered

There were absolutley no other customers and still all tables were dirty (we cleaned up a table outselves) and a lot of trash everywhere. The food was as dissappointing as it can get if you compare the pictures with what you get in the end.

ordered the food and took way over an hour to come delivery time kwpt on changing then to top it off food comes freeezinv cold not happy at all

Once again the ice cream did not arrive, the food was luke warm and the cold drink was put in with the same bag as the warm food. We are so disappointed again. Obviously they do not check the order is correct.

My burger was missing from the order

Semi warm food, delivery driver took ages and was rude at the door. The bag was weirdly wet and also one of the items missing which isn't the first time.

lovely thx again nice delivery person

There was things missing from my order

Went in good food asked for a large meal got a small but was charged a large not good staff chips soggy don't recommend if you want to waste money on poorly cooked food don't come here 1/10

delivery time kept getting later and later and when the food arrived it was all cold, no straws for drinks again either. it's usually very good.

amazing as always thx again great delivery person

Could of been a bit warmer though love Burger King food flavour filled me up

I went in last week to pick up some food on a break from work. Was served by very friendly and helpful staff. I would like to give a mention to the on duty manager; Clive who was very helpful. Will happily come back.

The 3 stars are for the non-veg burgers which are okay. The last eatable veg burger is removed off the menu (bean burger). It’s always unclean & no one seems to bother.

Burger king years ago used to be great but they have seriously gone down hill. I gave them another chance because I had a free birthday whopper and bought some extra loaded fries and variety box to go with. Whopper always tastes nice don't get me wrong that is something they don't do badly but it was still bearly warm as was all the rest of the food. The doritos chicken fries are absolutely nothing like what you would imagine from the pictures endorsing it, my sons love doritos and thought these were "disgusting". The loaded fries they had ran out of ceaser dressing so I opted for bbq honestly wouldn't have made a difference it was just as much of a let down as the doritos fries it's no wonder McDonald's next door is so busy it needs a security guard in the day time. Food on previous occasions has been overcooked, at least I guess I should be thankful it wasn't cold and burnt.

Both chips and burgers were cold

My order did not arrive at all I had to order a new order which I am not happy about about I would like me refund

Great quick delivery, food nice and hot. very happy

I used to be a Burger King manager, and honestly I have never been more impressed. Thank you guys I know how hard it is but that was beautiful! Full marks

half of my order i paid for was missing they forgot the fanta burger was dry tasted like it had been cook hours before my order came though, no bbq sauce either driver helped himself or slapdash staff didnt read order.

Items forgotten on order again

only gave me my drinks not my actual meal

first order no food, second order no fries

Ever fails to satisfy that is my go too fast food the best burgers and fries moist cooked burger lovely fries not dry or oily thankyou

Courier was courteous,food was hot and tasted lovely. Appreciated the staff member notifying me that there was no strawberry milkshake and asked what my preference would be. Highly recommend Burger King,swift and efficient customer service.

happy with the delivery I just can't understand why they pack the cold drinks right next to the hot food in the same bag so the food is cold as I say delivery was fine and on time so no reason why the food should be cold but because cold drinks were right next to the food it made it cold surely this is just common sense to pack the cold drinks separately.

outstanding food and service welldone thx again

Awful food was freezing Cole when it arrived

Fast service by staff hot and fresh food

A delicious, quality, Burger King meal prepared by Burger King Billy's own hands. Made with love and care. Kudos.

Very good food tasty fast service all staff very nice thanks

I absolutely love BK food. I just wish they advertised on tv more and seemed more popular than the awful Mc Donald’s

The chips aren’t cooked properly cold and soggy and the burger is stone cold so not a happy customer unfortunately

Used to go kfc to get food. Always got served by pala. But now he is at burger king. Great food and fast service. When pala is not around then usually colby or shweta who are just as good. All the staff are friendly and helpful

outstanding as always thx again

Excellent service by staff clean and friendly environment

Food cold and items missing!!! Always happens at this Burger King in Cheltenham

Lovely store with such a good staff. Very quick service and clean

The drink was spilt! Managed to save the food!

very fast service last weekend during their busy lunch was surprised how smooth the ordering process was

Do not order from here to be delivered, they literally put the freezing cold drinks in with the food EVERYTIME so your food comes cold. Donuts

Delivery very late, food cold and refused to accept it

amazing thx guys lovely delivery person thx again

How can you forget a whole meal?? What sort of people do you have working for you.

Order arrived which was great!

Very polite courier,food was hot on arrival and tasted great. Well done to the Burger King staff and the courier.🍔🍟

Fantastic Service! Burger King at Cheltenham 26180 exceeded my expectations. Shweta was very courteous and efficient. The food was served quickly and tasted great. Highly recommended for a quick bite!

Had a great meal at the Cheltenham Burger King. Rafik exceptional customer service made our visit enjoyable. The food was hot and flavorful. Kudos to the team!

outstanding as always lovely delivery person thx

tomato ketchup in my burger instead of barbecue sauce. had to throw away bacon as covered in ketchup and had to wipe burger with kitchen towel to get ketchup off burger

Awful food was stone cold driver told me he was here I came outside no where to be seen rang back and got ignored and waited outside for near 30 mins with no communication from driver

Where is my Spicy Mayo Dip?? Seriously if you can't get the basics right you're going to lose customers. Dissapointing and you owe me 30p.

Ordered a chicken royale meal and the only thing that arrives was the chips ! I’m not happy I’m missing the Burger and the drink

Friendly and polite delivery driver 😀