Burger Amour in Breckland

Ordered a chicken, bacon, cheese burger with extra chicken fillet & parmesan, truffle fries. What i got was 4 chicken strips & bacon so close to being burnt you could just taste the charcoal. The fries had never seen parmesan, nevermind truffle. Soggy with melted cheddar on the top layer. Absolutely avoid this place with a passion!

My experience at the restaurant with my family was superb, food was delicious and didn't have to wait long, service from Laila was exceptional very polite and professional. Eating in I would definitely recommend. Fantastic restaurant. Takeaway personally I've had bad experiences don't recommend but dining in the restaurant itself is a must.

£11.40 for 3 small bottles of coke

Terrible service!!! i ordered food at around half past 4,waited 2 hours and no update had been given on the food. I had tried calling the restaurant but recieved no answer.Thankfully for Uber Eats Support they managed to cancel my order and i was not charged.

Worst take away in a very long time. Chased order as it was taking ages. Got delivered. Chips were wet and cold. Bugar bun was wet an collapsed. Donut desert has water in it and cream tasted off. Donuts were wet on the outside and stale in the middle. Ended up throwing £40 of food in the bin. Called to complain and was told sorry they have had issues tonight. Avoid.

Food was lovely, good value for money and was quiet when I was there, which meant food came quickly. There was only one server on, which wasn't an issue, but I hope that when it is busier there are more, otherwise service and food may not be the same.

After ordering our food at 1940 we had to phone at 2040 to ask where it was where we were told it was on its way it finally turned up at 2115. The chips were like cardboard, nachos were stale everything else was cold. Shocking food for the cost.

Ordered food at 7:30pm, now 10pm and no food. Tried to call the restaurant, even walked over to them- rang them when I’m literally stood outside watching these two teenagers inside and they just ignore the phone. Knocked on the door and it’s like I don’t exist? Am I in a simulation or something? Absolutely would not recommend, what sort of business is this 😂

We placed our order at around 7pm from Burger Amour in Thetford. We were told it would be around an hour to arrive. An hour and a half went past with no sign of our food. I called the store and the lady I spoke to informed me that their delivery driver had had an accident. This obviously made me feel guilty so agreed for them to give me a call back in 10 minutes to let me know if another delivery driver could be arranged. They called back and confirmed they had a new driver and they were on our way to us. Baring in mind the store is a 10 minute drive from our house. Half an hour later our food still hadn't arrived. I called again to get an update and the lady this time informed me that their oven had an issue and they now had to wait for half an hour for the oven to heat back up. I questioned why she told me our food was on its way half an hour ago if our food hadn't even been cooked yet! After a lot of back and forth to find out when exactly our food would arrive I was assured it will be delivered by 10pm another hour from this call! The food eventually arrived as advised at 10pm. The food was stone cold to touch it felt as though it had just come out of the fridge. The drinks we ordered did not arrive. The chicken in one of the burgers was still raw!! Considering they had only just heated up the oven and cooked our food, how on earth was it stone cold??!! To make it worse the store is closed now our food has arrived and we cannot call them to complain. The service from start to finish has been awful, we were lied to by the lady in regard to where our food was and arrival times. I now question if the driver even had an accident in the first place. I will not be ordering from here again and I will be informing all friends and family of the poor service today.

I have ordered food from this restaurant 2x now and both times it was really wonderful. My only complaint is that the second time my burger meat was just slightly over cooked/tough. But other than that it’s so flavorful and the service has been quick everytime. Really enjoy their food I recommend checking it out!

The donuts were simply delicious, I want to try others from their menu. Well, very tasty 😋

The food is amazing and the service is ace. Highley recomend

The food was a 3, If i could rate the service lower than 1, I would. Wanted to give a 1.5 but it made me put 2 so.

Food was good, staff were friendly and called me to make sure my order was right (it wasn't). Delivery was quick.

Food cold chips swimming in oil gave up waiting for ice cream after twenty minute staff standing about could be a good place if well run

First time ordering and was so good and was packed very well 😍😍

The food is fine and location good for us but we definitely won’t be going again, because they routinely overcharge. Today it was the 4th time in as many visits, so one can’t help thinking its a dodgy policy, rather than a mistake. Same trick each time. We order single burgers, and they put in an order and charge for doubles. Today I forgot to check the bill so didn’t realise they’d taken the wrong order and we’d been over charged again until it was too late. It’s an expensive burger anyway. Extortionate when they’ve upsold to a double. The service is pretty miserable but then I guess that’s due to bad management and low pay, so wouldn’t wish to complain in case they’re penalised. Shame, but we definitely won’t return.

Wasn't sure but can honestly say this place is a proper dark horse. Choice of burgers or Pizza. Had the Old English Burger with sweet potato fries. The burger was freshly made and delicious with lots of flavour. Kids had a margarita pizza which again was perfectly cooked. Will definitely be back!!

Delicious food. Friendly staff. Clean restaurant.

I have just had the tastiest, most well presented take a way meal ever. Really impressed. I'm a truck driver and they delivered to me in a lay by. Food still hot .. Thank you Burger Amour.

Super good!!! If you not into sweet burgers , say you want the jam on the side or without!! Just FYI. The Spanish burger was very good! Also, According to the past reviews, the prices were up there…for someone who came from the US, it’s not . It’s average.

We were so happy to find that you are in Thetford now! We absolutely love your food. The Vegan Avocado Burger and Vegan Mushroom Burger are amazing. The delivery service was great too and very cheerful! Look forward to eating your food again!

Food and service exceeded all expectations. Our waiter was an older gentleman, he was simply the best, he was charismatic, attentive, and had on the best tie I’ve seen in a while. Food was fresh,warm, and arrived shortly after ordering. Overall experience was wonderful.

Overpriced for what you get big time! Paid extra £2 for a gluten free bun just to receive half a size of the normal (already average size) burger. £49 for 3 burgers, 2 fries and 2 waters followed by a tummy ache for everybody for the rest of the day...! Food was so greasy, when delivered the boxes it came in were soaked in grease. Will defiantly not be having this again.

I've try them few times, delivery and restaurant. Always was disappointed. Today they wipe all bad feelings. Delivery in no time, hot and tasty burgers. Nice man who delivered was happy and polite. 5 stars deserved.

Stone cold food after a second redelivery after being stone cold first delivery.. now me and my partner are sick...NOT IMPRESSED

Service very slow, staff looked miserable, was only one other table and still waited ages just to get a drink, food over priced, burger was dry & over cooked, ladies toilet out of order and mens toilet was disgusting

First time ordering, won't be doing it again, delivery service fine, burgers so overcooked and dry, bun soggy, fries stone cold. Its overpriced so was expecting great things, sadly disappointed 😞.

The tall northern waiter was great. Food was good too.

Burger amour so amazing the burgers have been sensational. The chips are amazing my husband and I have had 4 different types of chips that they do and every single time they're amazing. Highly recommend best burgers and chips ever. Excuse me while I go and enjoy my food coma.

Terrible Over cooked burger and under cooked Crispy bacon, incorrect food

Absolutely disgusting food. Bun and bacon were soggy, cheese was burnt. Is not a cheap meal and really is not worth the money. Worst takeaway I’ve ever tasted.

Don’t order from there food takes over 1 hours 30 minutes to come when you’re told it’ll be there within 45 minutes , you call them up and they couldn’t careless and say it’ll get there when it gets there. Waste of money and poor customer service.

Had takeaway from here several times. Got the Spanish burger meal deal. Always thought the burgers were really nice. However, the fries (whatever variety) let the meal down as they've always been too salty and soggy. Food prices are reasonable. Delivery price is too expensive considering competition prices. Never eaten in the restaurant so you might have a different experience. Delivery drivers have always been friendly and nice.

Went for a meal while visiting a friend in Thetford, we were made to feel very welcome and waitress was very good with my daughter. To top it off food was nicely presented and tasted amazing. Thank you

Went for an after cinema dinner for our 20th anniversary. The gentleman who served us gave us a glass of bubbles each and took photos, fabulous customer service. Burgers and fries very filling and the warm donuts were yummy. I would recommend this establishment for a nice treat.

First time of trying food from Amour. Although a little pricey the food was excellent, especially the Spanish Burger and Dirty Fries

Amazing food and amazing staff 100% recommend 👌

Just awful! Honestly, you will eat Much better at Mcdonald and for half the price!! I ordered a chicken breast burger with salad and mayo for £9.25 (nothing else is included) it was literally top and bottom of brioche bun, the thinnest chicken breast I've ever seen with sprinkled shreded iceberg lettuce drowning in mayo (McDonald's Chicken Legend is 2x times thicker, tastier in addition to being cheaper with drink and fries included). My son's beef burger not only was tasteless but also so dry it was difficult to swallow. Despite having a children's menu they do not sell any soft drinks. Moreover 3/4 orders were wrong . My friend repeatedly explained she could not eat pork and was brought a burger full of it!Be careful if you have a food intolerance. When it was time to pay for the overpriced cardboard food, they did not have change in the till. The toilet had no lock and the soap pump didn't work.. Honestly I'm baffled! Despite being made aware of these disappointing facts, the staff did nothing to fix it or make the experience less appalling. Mcdonald certainly outranks this place!

Nice food, doesn't look a lot but very filling. Service a little slow for beer top ups, prices OK although fries are extra and nearly half the price of a burger... I think they need to do some mid week deals to attract customers... We will go again

I remember when we first got food from here it was so good! Loved the truffle fries Kept ordering a few more time and unfortunately it went down hill with every food order both food quality wise and delivery time. Today is my last order Took an hour and 45 minutes to deliver. Truffle fries came undercooked, soggy and incredibly greasy and tasteless like there is absolutely no truffle in it Such a shame.

Food is really nice and the service is polite and friendly. Will definitely return.

Finally proper London style burgers, I've ordered 4 times for take away good delivery times. Great vegetarian burgers and love the truffle and parmesan chips. Look out for the bundle packages as these are good value.

Shocking, order dirty fries at 12, said it would be with me by 12:30. 3pm comes around still no delivery and completely ignored any calls, avoid.

ordered at 12, got my delivery at 15:00, horrible, and the house is literally 5 mins away

Had a meal in restaurant and it tasted great and the service was polite and speedy. Would recommend dinning in during the week as it's quiet

Ordered brie burger on Saturday at 16:06 via website. Received an email to say my order would be 45 minutes. My order hand not arrived after an hour, and after 2 calls to them it arrived at 17:26, cold soggy and inedible. I paid £18:00 for one burger and fries, don't waste your money, go somewhere more reliable and cheaper!

I was hesitant after reading the negative reviews, but I was very happy with my takeaway order. I ordered online and it was available on time. The food was great, well-made and the service was really nice. They have some of the best sweet potato fries I’ve ever had.

I would like to leave this review as I was very unhappy with my order I placed on the 7th October we had dirty fries that had been reheated nachos that had barely any of the cheese source on them and my burger looked like it had been tossed in the box we have had from here before and has been lovely but this time was such a let down I don't do reviews normally but for the money we paid for this food you expect it to be good.

Nice atmosphere, clean mostly. I had a dirty glass still on our table, finger prints all over glass wear. Over priced food, small portions. Very bland flavours, very small burgers for price. The food service was slow and the restaurant wasnt very busy. Our food was just warm when arrived. The best thing on the menu was the dirty fries. For a resturant that charges the amount it does I was hoping to come away raving about how put of this world the food might be, but I have had better service and food from Hungry Horse down the road.

First time tonight trying your burgers big disappointment, could smell they were burnt before opening the box, partner ordered the Italian burger I ordered the Spanish burger couldn’t tell them apart every ingredient in both burgers was over cooked , fries smelt nice and tasted ok but were stone cold , will never order again or recommend to anyone also could not find anyway to complain but on here !

So sorry to review on Google, but I can't find an email address or local phone number to give any feedback. I desperately want to support this venture as the business owner is a local lad from Bury and I think it is wonderful that he has taken a punt on our town - hoorah! Anyway the last couple of times I have ordered for collection I have arrived at my alloted time to find that I still need to wait about 15 mins for my order. Which I don't mind because I think that (should) mean that my food will be fresh and piping hot when I get home. However today when I got home, all of 5 mins drive in a toasty warm car, both sets of fries were cold and our burgers hardly had any heat to them at all. Don't get me wrong, I still ate it all, because I am greedy and they still taste good, I would just prefer my food to be a good temperature rather than cold. I just think this is a really basic thing that could be improved, your packaging up seems good, so is the problem in the kitchen? I mean, I can get takeaway Nandos from Bury which is far hotter after 30 mins than this was after 5.. and that's not down to the Piri piri.