Buona Sera @ The Jam in Kensington and Chelsea

I love this restaurant but there is a very unhelpful woman working for them with zero customer service. I live just around the corner and love going there and spending my money but this woman has completely ruined it for me. I shall spend my money elsewhere from now on.

What kind of an Italian chef can’t rustle up a carbonara without cheese for a client who has a cheese allergy? It’s just some eggs, cream and bacon, all of which he presumably had already, given that carbonara with cheese was on the menu! I’ve never been to a restaurant where this can’t be accommodated. Lovely waiter who did his best. The rating would have been lower otherwise.

The food is great, the service is so relaxed and friendly and the seating is such fun. My kids only ever want to go to The Jam. Thank you for being such a great restaurant.

Such a lovely little restaurant, fun and friendly staff. Food is good and , for this location in London, good value. Good for families.

The Jam is located on the Kings Road near to Worlds End. It’s a cool place with up and down seating. Pizza is wonderful and service great. Recommended.

awful service, wasn’t aloud alcohol wasn’t aloud to sit on the top, not satisfied never going back again. do not recommend

A late Christmas treat for my husband. Unfortunately, they had changed the menu 2 weeks ago, so the dish he really wanted was no longer available. However, the food we did have was very good. I had a chicken dish with a mustard dressing, and my husband, a crab, and pasta plus a warm mushroom salad and chips. There was a new waitress who wasn't quite sure what was what on the menu but sure she will the hang of it A pleasant experience we will return when in the area again.

We visited The Jam has a family of four got to say our experience was nothing special the girl waiting on looked if she did not want to be there and our drinks were served 15 minutes after our order was taken when others who came later had there drinks served 10 minutes before.We ordered 4 pizzas two left us with a burnt taste in our mouth but we did not moan as it would probably take 40 minutes to get a new pizza.Thats it really.

Visited on a Saturday around 4pm, plenty of tables available and were able to choose an upper level table (really funky concept). We ordered drinks and some bread and olives which was plentiful and tasty. Myself and my son had the pizzas (no Children’s menu) but were great value and tasted wonderful! My husband ordered the carbonara but was slightly disappointed it didn’t taste that authentic. The staff were friendly and attentive, those did leave us alone so didn’t feel rushed. Great concept and location, would visit again if in the area.

I went there for my Fiancé’s Birthday. I have to say that was great. The environment, the food, the hospitality, and the way that we were treated. The Pear Salad, and the Tiramisu was really Good. Congratulations for the FOH and BOH. Great great Job . Thanks for the experience. See you Soon Guys

Went for my little boys birthday Fizz was flat (bottle) - we mentioned it but we were just disagreed with - he even took some out to demonstrate and that was not replaced. Little boys birthday that we told the server and put in my reservation - no acknowledgment at all. Food was nice but massively let down by the rest. The young chap in glasses was good.

Quirky restaurant with two level seating and good food. Friendly welcome and lovely staff that popped up to the top level just at the right times. Loved it.

Great food, great atmosphere & we had really good service. We both ordered pizzas & they were delicious. Enjoyed the seating arrangements.

Pizza was tasty and crispy. Pint of ale was lovely. Had a great time! Lovely service. Good price.great weather

It was a lovely meal and good ambience in the place, which seems to consist of wooden cubicles on ground and above levels which you can climb up to. Certainly seating with a difference! Worth a visit!

The vibe was lovely, great music level and nice environment. However, the wait staff were either rude or too friendly - no in between. They don’t provide menus, only a QR code (covid is over, please provide a physical menu). The food was not as described on the menu. We sent back 2 steaks for being well done when asking for rare steak. The gluten free carbonara was made with gluten pasta. When the carbonara came out again it was on the menu as spaghetti carbonara and received penne. We asked about items on the gluten free menu and they didn’t know what the dish was. Overall, this is overpriced for service and quality of the food.

A really great atmosphere and the food was incredible. Services was very friendly and quick, but we did not at all feel rushed! Our only qualm was the lack of paper menu and a QR code stuck to the table with bluetac - which felt like a cheap/tacky element of such a lovely restaurant. We also realise there is a lack of space in the restaurant which may hinder the amount of wine they can keep, but a bigger wine menu (perhaps with green/orange wines) would be lovely.

Sad about this as after a lovely day we were really looking forward to trying this place as it looked so cool and has good reviews! The waitress was immediately rude, asking rudely why we wanted a physical copy of the menu when we could scan the QR code after we asked for one (personally my phone was low on charge and I prefer a physical menu anyways), when she came back for our order and we asked for a couple more minutes abruptly said, ‘the kitchen is about to close’, when we saw them taking orders after, we were on time for our booking and had only been sat down not even 10 minutes? To make things worse, the food came cold (bar one plate) and was flavourless. Was very hard to flag down the waiters the whole night, especially to get the bill, and when they did come seemed to do so very begrudgingly. Overall bad experience and definitely would not come back. Actual venue/ setup is very pretty though, can’t fault that!

Best Quirky Restaurant I have visited. Went with my 2 teenage children. Food was delicious and the service was great. Would definitely recommend visiting.

Horrendous service, very rude waiter and manager for food that is honestly subpar. My pasta came with a 2 foot hair on it, and when I complained to the server, she called her manager who proceeded to tell me that it wasnt the chef’s and...

Amazing food. We were worried for the bill but we’re pleasantly surprised. Would recommend the pork belly. Amazing !!! Company 2/10 but not much can be done on the restaurants behalf about that :/

A friend and I went here on Saturday the food was lovely and the service was great. Will defiantly be going back again soon.

Wow what a cheap n cheerful fun place! Had a delicious pizza, chianti and generous cheeseboard (love the honey), all sitting on a table above ground…. Just like an elicit midnight feast on a bunk bed in a prep school dormitory! Brings back memories of...

A great impromptu evening out with my family and friends for a celebration! The service was great, especially by Naiomi and Sara. Great recommendations on the food. The food was superb. We had a "tapas" style mix of food. The best dish was the gnocchi...

Found this place online when looking for unique places in London. Loved the design. Was fun and interesting sitting so high up and watching the waiters climb up and down etc. The food was only alright, nothing special really. Quite pricey for no reason. My...

Loved how quirky this restaurant was. More room on the bottom tables as a family which is where we sat. Very friendly staff and food was amazing. Definitely worth a visit if you are in the area.

Warm welcome from the very start by the owner. Very busy when we arrived but offered a drink while we waited. Table was quickly set up and the staff couldn’t have been more helpful. Good was delicious and have recommend me this place to all...

Atmosphere and furniture awesome! Food Delicious! However the staff wasn't polite neither kind. We were paying dutch (we are teenagers) and the waitress made us counted the bill for ourselves.

Amazing food, amazing service, charming atmosphere and cool consept. I wish I could come back every day. All and all perfect experience!

me and my friends travelled about 10 miles to this restaurant we had seen advertised on social media to sit on the above ground tables. We liked the decor and atmosphere of the place and it is reasonably priced, however we werent warned prior to...

Made to feel welcome from the moment we walked in! Funky seating layout, great selection of drinks and most importantly, a gluten free menu (there is also a vegan menu) for my partner rather than the usual one or two options. Prompt service but not...

Visited here for our sons birthday! Concept was really cool! Managed to get an up high table which was really cool. We had the sausage gnocchi which was delicious as were the polenta fries with truffle mayo. Also tried a couple of cocktails the jam...

Visited The Jam for a birthday dinner and had an overall really lovely experience. Love the concept of this place - really cosy and different, definitely get a table ‘up high’ if you can. Cocktails were fabulous - we tried the blossom and pornstar which...

Lovely place to eat. Wonderful selection of amazing dishes to choose from. Friendly staff who have the balance of waiting your table but not being in your space perfect

Cool environment. Quirky seating as you can dine high up or low. Tasty food with a wide range of food choices in small or large portion sizes.

Best place to visit when you are feeling alone...feeling low or cold and hungry 😋...The staff are absolutely so friendly...They are so helpful and friendly...and really cheer you up.Trust their recommendations. Calamari is really delicious..The TIGER prawns are superb....Thank you Kat for your suggestion...such a...

Very cool set up here with the steps up to some tables and nice lighting. Staff were friendly and efficient. The black squid ink linguine I had well, the pasta itself was perfect and it was quite tasty but just lacking seasoning for me. Ok...

Very interesting concept with the tables in a double decker style almost like bunk beds. Food and service both great. Recommended.

Yesterday a friend and I ate at The Jam....we were made so welcome even though the restaurant was busy... The staff are incredibly helpful and friendly...Naomi was so patient as we really were stuck on what to choose from the delicious selection of small plates...

Superb cosy and fun atmosphere and highly recommend climbing the ladder for the high tables. Very friendly and attentive staff, superb food and a fabulous Gluten Free selection.

Such a cool find. We loved the place. Service from Kat was amazing and good delicious. Unexpectedly so so so wonderful. Highly suggest.

Booked this restaurant purely for its unique set up inside… and this is probably the best thing about this restaurant… Staff were friendly. The food was average. Definitely overpriced I wouldn’t return to this restaurant or recommend to anyone…

Very cosy and unique vibe to the restaurant and lovely staff who were very enthusiastic and helpful. The food fell a bit beneath my expectations, all dishes definitely needed more salt, but still a perfectly nice meal out.

I wanted to book the restaurant for my family as it looked so interesting but the lady at the door shut the door at me after looking at what I was wearing I agree I wasn’t best dressed as I had just finished my beauty...

Me and some friends came to london for a few days and we’re not familiar with the area, we came to the jam after finding it online. We only wanted drinks but the staff kept pressuring us to eat food. One of the waiters asked...

Went up on the off chance of a table without a booking, and the man at the door was the rudest front of house I have ever come across. Shaking his head, telling us no chance, no chance. When we said thanks no worries and...

Wonderful to see such an iconic restaurant move from being a fun night out 15 years ago to a fun night out with really great food and really great service.

Our family of 4 (kids aged 7 and 9) visited The Jam on Sunday night with another family of 4. We all had a great time. The kids loved the tree house type tables. We all loved the food…The prawn starter, the belly pork main...

Dun place with tables on scaffolding and great if you can get a table upstairs! Food is very good Italian including fried calamari, bruschetta with stracchino and San Daniele and various pastas including with vongole or black linguine with crab. We were slightly unlucky with...

The sausage and truffle Gnocci was unreal, the wine was delicious and the service was incredible! We loved climbing up to our table, our waitress Kat was such a laugh and really made our experience! Will definitely be back!

Really do recommend this place! It is different, with pretty cool and unique interior. Food was super tasty and staff are friendly. Atmosphere was great too! We will definitely be returning to the restaurant.

Visited The Jam last week with my sisters. From the moment we set foot in the door we were welcomed with kindness. The staff were all extremely attentive and had smiles on their faces throughout the whole night. The food absolutely positiveoy delicious!!!! We shared...

Popped in this evening, despite waiting ages for our food the pasta was borderline inedible and the pizza unbelievably soggy and mostly passata. Small raw pasta portion (might have been a reasonable size had it been cooked!) but charged for a large portion, the waitress...

A unique concept, having to climb up a ladder to get to your table. The menu is good and food was better than I had expected. A word of warning is that sitting up top means that it is very warm in there whilst eating....

Such a good vibe in this ‘double decker’ restaurant on the King’s Road. I love that everyone has their own booth - great decor. Food is great too. Pizza is really good, lovely sourdough bases cooked perfectly. Waiters are nice and friendly. I’d definitely recommend...

Prior to the evening, I was really looking forward to visiting this establishment, but unfortunately, the trip was quickly ruined by a rude member of staff. Our booking was made for 19:30, but due to complications with parking within the area, we arrived slightly late...

This place is an absolute delight. Wonderful service and always a friendly welcome. Love that most of the food is available as small or large plates so plenty of chance to try as many dishes as possible! The beef carpaccio with blackberry is a favourite!...

Loved the stacked table concept and the menu was fairly straightforward . Ordered a couple of starters which were expensive for what they were, but the pizza was good. Maybe chuck some seasoning and herbs on and then would achieve full rating. Staff were friendly...

As a British sikh Asian I have had my fair share of racisim but this takes the cherry. Even in this day and age. The service was appalling and refused to pay the service charge with is discretionary(apparently). The portions were too small and over...

It’s not a great restaurant I’m Sikh went with my other half and j felt the members of staff are racist not good wouldn’t recommend it

I have been twice in a matter of weeks now with friends we love it so much it’s our new Chelsea hub! Food is great and well priced, the atmosphere is warm and cosy and the staff are 10/10. Great selection of wine and fast...

This was a birthday treat and did not disappoint on any level. The staff were welcoming, attentive, friendly and professional. The food was excellent. We deliberately asked for an upper table to truly experience this unique and novel dining concept. We were intrigued as to...

The Jam restaurant is really welcoming and its staff is so kind. The concept is original and fun! The food was really good. The gnocchi with truffle and sausage were amazing and the portion was quite large! I really enjoyed "The Jam" and will definitely...

We really wanted to love this restaurant based on the reviews but we could not. We ordered calamari, octopus, and linguini and all of it was overcooked to the point it was hard to chew. My daughter ordered pizza and it was cooked properly but...

Amazing experience in Chelsea. The service is great and staff really friendly. Thank you in particular to Noemi and Raffaele, they are the best!

We thoroughly enjoyed our Friday night family dinner. Plenty of lovely seafood dishes (Sea Bream was delicious) Pizza was excellent as was the Italian beer. Definitely worth a visit!! Highly recommend. Staff were exceptionally friendly and helpful (Raphael, thanks for your patience with our less than perfect Italian!) We has a fab time and would not hesitate in recommending to others or booking again. Great atmosphere and very charming xxx

Vinimos aquí antes de nuestra reserva en el Bletchley.Me encantaron las mesas apiladas, realmente creó una experiencia divertida e inolvidable, pero en última instancia, cuando sales a comer, ¡todo se trata de la comida y el servicio, y tampoco podemos culparlos!Teníamos filetes que estaban deliciosos y el risotto, también genial. Me encantó que pudieras conseguir platos pequeños o grandes, todos nos hicimos pequeños y eran lo suficientemente grandes.El servicio fue muy amable y servicial también.Me encantó toda la experiencia, ¡muchas gracias!

Noemí fue nuestra camarera por la noche en este peculiar restaurante italiano en Kings Road y fue absolutamente increíble. Ella fue atenta, atenta a todas las necesidades dietéticas y muy amable. El restaurante en sí está muy bien pensado con asientos frescos, buena comida y un ambiente animado. Sin duda volveremos y definitivamente lo recomendaría!

Thought I'd try this place as it has a lot of great reviews.The high up tables are a great idea and very unique but the food is average at best with the service poor.We ordered drinks, we didn't receive them after 15 minutes had passed (restaurant is half empty). I reminded the waiter and apparently there was some confusion amongst them as to who was going to serve them...The pizza rolls don't have any flavour and are mostly bread.The gnocchi was okay but couldn't taste the truffle and was not offered parmesan.Pizza was large but again lacked flavour.Oh and our table had someone else's dirty empty glass when we were seated (this went unnoticed due to the height of the tables). We also didn't have enough cutlery for our party.I don't like leaving bad reviews but I fail to see how there were so many positive ones in the first place which in turn lead me to a disappointing family meal!

Last visited about ten years ago, was brilliant then, just as great now. Friendly, professional staff, delicious food, octopus amazing, champagne cocktails spot on. Fun sitting on a table up steps (tables available on the ground). Good value for money. Will visit again!

Great food , unique setting . Such a small cosy little place , authentic staff and food to match cuisine.

Il locale è intimo ed originale.. Il personale è accogliente. Abbiamo trascorso una bella serata mangiando del buon cibo

We just had another lovely meal. We used to visit the restaurant a lot but this is the first time since their renovation. The restaurant looks more modern and tidy but food is still good. The burrata and nduja pizza was really delicious. We had a selection of starters which were all really tasty. We will definitely be returning soon.

Ate here on Saturday night for birthday celebrations. Lovely quirky restaurant with some tables up ladders. Excellent food and service and reasonably priced. We had a great night here.

The tables up the ladder are v cool .our 2 boys loved it . Pizzas and pasta both yummy . Defo worth a visit .

Amazing place that you have to see to believe. Tables above tables is quirky and inventive and works well. Coupled with great food and service, meant a great meal had by all.

Great food, great service! Had visited years ago, it was good then and it still remains very good. If you want good Italian than it is worth booking a table.

Very surprised at this lovely quirky Italian. The food and service were great even though this was a Saturday night. They managed to squeeze us in even though it was fully booked. We ordered pizzas and all turned out lovely. The price was reasonable too considering this is kings road.

Amazing and prototype Italian restaurant . Very good choice for Italian food in London. Super pastas and risotto, kind and quickly service.

Popped in on our way home from a show after hearing about the quirky design. Loved the tiered seating and rustic feel. It felt very private and definitely made a good date night spot! Staff friendly and the food and wine was good too.

Las pizzas eran perfectas ... Mi madre dijo que su pizza (con champiñones y mozzarella) era la mejor, que había comido alguna vez, y sí, nuestras pizzas eran demasiado buenas. Las luces y el ambiente, las bebidas que tomamos (tuve un gran cóctel sin alcohol), todo coincidió y sonreímos todo el tiempo. El menú era realmente bueno, me gustó el ambiente moderno, vegetariano, pescado y carne se destacaron en colores pastel a juego. La mujer allí era muy agradable y, al salir, el chef mantuvo la puerta abierta y se despidió. Gracias Jam. Fue grandioso.

Used to come here about 40 years ago when it was I think called Borcht n Cheers. It still retains its quirky original layout and Phillipe offers very decent Italian fare with undoubtedly Pizza as the real ‘star’ of the show !

Popped in for another visit with the teenage kids....

My boyfriend and I initially came here because of interior design. There are lower and upper tables and to reach upper tables, you have to climb the ladder. Speaking of food, it's an Italian restaurant. We had steak portion for two (big portion on menu) for about 22£ and a juice (few £). There is also extra 12.5% tipping fee. The portion was smaller than we expected, but luckily we weren't that hungry. Overall, it was a lovely experience which I would recommend, especially for couples.

This is the tasteless and worst ready meal (Lamb hotpot)it is just runny water with over cooked potatoes. Mince??? Undesirable

One of my favourite shoe shops in the world 'Sukies', is 3 doors down and Sukie recommended it so I tried it. Simple great Italian food served fresh. Had the burrata and a pasta ragu. Taste of Modena, excellent. Will try again soon.

Teenage daughter thought the tiered seating was awesome and the Italian food was pretty good too. Service friendly. Would definitely go back.

You get a ground floor or a table you climb up too! Chic rustic feel. Small menu. It’s an interesting and fun concept. Food was really great! Recommended!

Pasamos y nos atrajeron las mesas de comedor situadas en una cubierta de madera doble, así que volvemos para la cena. La comida es italiana, probamos parmigiana, calamares, pappardelle boloñesa, pollo y almejas. Todos los platos eran muy buenos. Nos gustó mucho el ambiente y la comida.

The food is fantastic but what really makes this place is the staff and management - ask for Filippo when you come! They make you feel so at home. So friendly, so warm, so much fun. Oh and the home made pasta is fab!

Great Location in Kings Road - Chelsea! The restaurant has its own character - very funky - beautiful atmosphere, very good italian food, nice music, very cozy! The manager Filippo, very engaging and taking care of the clientele! Its a must go when in London!

This restaurant is beautiful! The high ceiling seating maximises the space and adds to the experience. Really friendly staff who managed to fit us in as a drop in last minute! My boyfriend and I were waiting for it to open after the refurbishment and the wait was definitely rewarded. Gorgeous authentic Italian food, deff a ++ and happy we live close by so we can visit again!

Excellent place, lovely food and great setting with the upstairs and downstairs. Super friendly staff, I’d definitely recommend this place.

Took the kids on a Saturday evening, mainly so they could enjoy the treetop tables which were a huge success. Service was super friendly and they were very good with recommendations and the kids.

Absolutely love this place. Have been many times and today was my first visit since the refurb. They changed the menu and unfortunately, my favourite dish is no longer on there. I jokingly expressed my sadness to our amazing waiter, Rafael, and he spoke to the chef and came back to let me know he was going to cook up the pasta dish for me!

We have lived in the area for 10 years but have never thought to visit. That changed last night and my only regret is is that we didn’t discover it sooner! Lovely staff, superb food and a really fun seating arrangement. We will be back!

The place is really good , even the food is really tasted but the drinks ( spritz) and the service was not the best

Visited yesterday eve on way home after few days in London. Fun place which has made a great use of small space . The food was excellent and a good price The owner and staff all very nice. Would visit again if in kings road

The Jam ha sido uno de mis lugares favoritos de todos los tiempos para reunirme con clientes y amigos. . . Todos en The Jam son muy atentos y te hacen sentir como en casa. . . el concepto de los asientos de la casa del árbol es el único lugar en Londres que tiene esta disposición única de asientos. . . la comida es increible . . La nueva decoración y el menú es una combinación ganadora. . Me encanta este lugar y estoy seguro de que si lo intentas. . . usted también lo hará . .

Arredato in modo originale appunto , buoni primi piatti sia di gusto che di quantità staff simpaticissimo!!!