Buddys cafe stourbridge in Dudley

I went inside to order as I don't go often and am not sure of the menu/ what comes in a meal etc. I looked at the menu for a while before a male server asked if I wanted him to take my order. I replied "yes please"as I don't like using the touch screens anywhere. I find them time consuming and prefer to deal with a human. The two touch screens were in use at this time and one person(who looked as if they would prefer a human to just take their order) was being guided through it by an employee. The male employee then told me that actually I had to use the touch screen( I think the female employee communicated this to him). I said that I didn't want to use the touch screen and some people do not like using them.The female employee then said "you've got to" 😂 No, actually I haven't. As KFC clearly didn't want my money and could do with some training in customer service(I work in this sector), I left and went and spent my money elsewhere, served by a human. I won't be back.

Multiple times given more bone then meat, had to wait 15 minutes to half an hour to be given the wrong order or give it with stuff missing. Manager don't care at all

Quick bite to eat as staying overnight nearby hotel will use again when in area

Excellent staff. Can't give enough credit to these guys for resolving issues. The first issue I've had since it's been open but it was resolved and I was reasonably compensated for the trouble. First class customer service

You'll pay for things you'll never receive, and they'll just fob you off for your refund instead of admitting the teenagers in the back have messed up

Took ages to be served our food due to deliveries taking priority. Upstairs was filthy! The tables were full of rubbish and not been wiped off.

Had popcorn chicken meals with peppermint crushums. All good and enjoyable.

I love a KFC now and again, so pop down to the local drive through. The food is great, service can be mixed; you've got to love that they only give you one knapkin 😃

Just tried it again after rubbish service 6 months ago, guess what rubbish service again, never ever again totally rubbish.

Good place to visit for quick bite.

I visited here on Saturday 20th july with 2 people with LD, we went to the counter for them to order their food and was told abruptly to order on the screen. I explained that the people I was with can verbally say what they require but can't use the screen. The lovely lady (not) shrugged her shoulders and again told me where to order, I then asked her what would she do if someone with a sight impairment came in and wanted to order? The answer I got was "blind" with a shrug of her shoulders again then walked away. I ordered the food for them then had to go to said lady to pay (cash) so basically she would take our money but not our order! We waited at the tills to pay for a while the lady looked across at us and carried on with whatever she was doing(nothing) until I had to say "excuse me we want to pay". When we sat down I noticed a man walk in, he walked up to the counter and verbally ordered his food from the same lady who refused to take my clients order. The whole experience took away my clients independence, caused anxiety having to wait around and didn't give an enjoyable visit for my clients. Horrendous place and staff member.

It used to be that KFC was more expensive than most ‘fast food’ because it was better quality. Not the case any more. Smaller portions, cold food and shocking presentation, for more money. My last time at KFC.

Friendly and smiley stuff Food always popping hot and delicious Wil back again 😁😁😁

Absolutely annoyed that you guys haven’t had Krushers or ice cream for atleast 2 months now! Please sort it out asap!

Is some one like half boiled too salty chicken go to this shop. I don’t feel it’s KFC receipe

The worst KFC ever. Confusing ordering system. Confused staff. Messed up orders and bad food...avoid this place!

A cashier who found it difficult to understand basic English, had 3 pieces of chicken, the smallest pieces I have ever had, will not be going back, pathetic.

Came here a fews times and always got the wrong order then when I last went I got the worst food poisoning of my life. Coming out of both ends for days.

3rd time this week that they have said they do not have rice boxes because they havent cooked them this was at 10 they shut at 11 they have a whole hour where these should still be available definitely needs new management.

Just ordered something through uber eats, chips cold soggy, chichen soaked in oil, man not good at all. Though my son ordered a mighty bucket for 1, it came cold soaked in oil in a bag. 😡

No cards for the tables up stairs just put in a random number to order to table .food left all over the stairs and floor tables not cleaned off and got our order wrong .couldnt wait to get the kids out of there toilets upstairs full on young teens using foul language and throwing food .expensive meal that was wrong and a terrible time here

The worse kfc every I always go threw the drive threw and they always forget something on my order Useless No apology nothing so rude the staff are

Service good. Food never seems to be very warm no matter if it's drive through or counter service. Although it is like this at several KFC establishments.

Delivery kept being delayed and when it arrived it was stone cold and inedible.

Missing items again . Phoned uber eats and got refund . Fair enough . 👍

Unbelievable staff treated really well on drive thru really pleasant went the extra mile with myself and my partner with our awkward order

Went there Sunday to grab a quick bite to eat .....I was in there around 10 mins waiting to be served no one on front taking orders everyone just taking care of drive through and online orders totally ignored so walked to Macdonald's got food there within minutes ... Never again

Absolutely dreadful avoid all they care about is ubereats just eat etc as a walk in customer they won't serve you. Avoid avoid avoid 0/10 and it's dirty had to wipe my shoes on the way out

They forgot my Gravy and the chicken was overcooked

Very good,, not as cheap as it was in the past but fries are better.

I can only speak from my experience when taking food away it has always been cold when I got home .In fact I always have to ask for fresh warm chips even before I get the food. Seems they cook to many in advanced . Containers are just thin paper bags. Also on the occasions I have been in here there has never been many people in there and whilst its supposed to be customers putting remnants of food in the bin it would be nice to see staff cleaning the tables when needed . Still needs tables cleaning more often. Choice (take home = cold ) ( eat in = dirty tables )

Dropped in for a quick take out tea, food was piping hot and delicious when we got home. Service was fine and able to use app in store to order.

Can you believe it, bought my first family bucket, for us and my granddaughter. I'm 69.

Got my order wrong , I asked for 2 mini fillet strips and I got 2 chicken legs and to make it worst the cashier had just thrown my changed into the bag with the chicken that was not in seperate bag so it was touching the actual chicken , disgusting

Too busy, with too few staff. Staff looked stressed out. Delivery drivers being rude etc.

Can’t pack a basic Uber eats order

This used to be amazing for the hot wings but the past 3x Iv been were awful. Cashier in own clothes, getting orders wrong, food dashed in the bag spilling out. When told twice they just ignored the comment. The food doesn’t even come in the correct packaging. The hot wings are now either overcooked or just old. I’m disappointed because this is my local, I’ll have to switch to McDonald’s begrudgingly. One month later… I returned and it was the same lady serving but now in a uniform. It’s a shame she was having multiple conversations on the intercom while taking my order. She nearly gave me beans instead of gravy AGAIN. Food was really bad this time, it must be so old. One of my chips was rotten - see photos.

Somehow managed to order the wrong thing at the drive through, wouldn't of been an issue to sort as the food order would of been the same just an upgrade and to add a bottle of drink, but the women refused to deal with it, instead she walked away shouting. Another guy walked to the window was very rude and confrontational and we were told to get on with it or go as we were holding everyone up (there was nobody behind us waiting) told them to leave it and drove away. There is no need for staff to be so rude over a genuine mistake.

When we go through the drive-thru, they always forget to put something in with our order! Usually it's the gravy. So be sure to check your order when you get it, don't make the same mistake that we did, otherwise you will always get your order home and have something missing. Finger Lickin Good Chicken (if they put any in with your order)

Nice enough KFC. Bit odd that you can't order to your table through the app as the tables don't have numbers on them...

Called to ask if I could swap a side out as wouldn’t let me on Just Eat. They told me yes, and to call back with the order number, placed order and tried to call back. However the line was busy for 30 minutes and the order was sent with the sides we didn’t want. Unhappy.

We payed as normal at any drive through. Checking all the meals were there. Drove away on a long journey and realised there were hardly any chips in each box meal and hardly any popcorn chicken in the boxes. Literally paying for 3 meals was really only one and a half meals combined. KFC must be making a fortune doing this. As we were drive through can’t rate the atmosphere.

Always happy with this KFC. I travel past my closest KFC to use this one. The chicken in the buckets seems bigger & better.

Well done to those at kfc who celebrated Pride by wearing their own shirts and decorated the store. It is welcoming to those in the LGBTQ+ community. Don't listen to the haters guys, keep up the great work x

Went through drive through tonight why are the staff wearing no uniform with dirty clothes? Not a good example!

Great place to eat 1 of the best kfc 🍗

Been here tonight awful service the manager was very rude I don't even know how his a manager sure his name was fsial shouting at people food missing for me then to be called a liar food tasted like it had been sat around all-day very hard and dry. Never had a problem like this before. Will not be returning.

We had food today after school and had a food poisoning. Chips was been soggy and not cooking properly, not recommend. We are not coming back again.

Went to collect an order as a rider After waiting 15 minutes the lady said they got less staff She doesn't know how long it will take more so can cancel it Waste of time She could say this when arrived I hope the manager will solve this Thanks

The cashier in KFC was very rude and didn't treat the customers very nicely. Due to bad customer service I have been put off buying from there. The cashier also touched the food and left it all open. I hope you can do something to stop this kind if behaviour

40 min wait ,all delivery and drive thou got presidence

Cold old food, about 4 chips in the bag and the wrap had none of the ingredients except cold chicken that had sat around all day. Given them too many chances, not worth the money. How they are still in business I'm not sure

Dreadful service, not ordered from such a worst place, forgot half the food and when asked for a solution they decided to call us lies. Call that customer service, forget that place, I’ll stick to maccys. Won’t be going there again, don’t recommend to anyone.

Staff are excellent and I was surprised how quickly I was seen and food was Great 😋

Terrible service, no communication skills, can’t even get the order right! Never again, useless place

Assistant manager very rude to customers. Will not visit again.

Staff are so friendly here. I'm not usually a huge KFC fan but the staff are so nice. The one lady was really good with my daughter making her visit special.

This Kfc is very hit and miss one week it’ll be great nice fresh hot food, other times the chicken tastes like it’s sat in the hot holder for a while. Also the last few times they never put in the sauces which are paid for!

This is a good KFC. The food is hot and their customer service has always been polite and friendly.

Food is always luke warm from the drive through. Staff are pleasant

Typical KFC but very anti cash. Good views for a fast food restaurant upstairs but the lift does creak a bit

Food was nice place was a bit cleaner than the previous week

Truly awful service. I have never had a delivery from here that wasn’t either missing something, had a random item replaced and in the latest instance was missing a full 3rd of the order. Utterly incompetent staff. Don’t bother.

Didn't even want to give a 1 star. Awful couldnt get the order right.. then the MANAGER came over and starting pointing touching our food so I refused to eat it. Clueless we was the only ones in here at this time. Food was thrown on the tray. Absolute rip off. I will never have have a KFC.. awful service.

Called in last week to get offer ie 10 peaces of chicken + drink & chips nice staff the lady was very helpful the down side our chicken was just worm chips were cold how disappointing will be there next week just hope food is hot otherwise we're done.

Clean and tidy, the staff were really helpful and pleasant

It's KFC, staff are OK, speed of ordering and getting the food was great.

Great drive thru fast service and very nice happy staff.

Food was lovely, service was great. An all round good experience

Just your standard inconsistent KFC...is it thick gravy or runny gravy...will there be forks? Will the chicken dripping or is it dry?Will they give you any napkins or about 20 salts instead?...guess that's what they mean by finger licking...

I asked for a substitution on a bucket meal (spicy food doesn't agree with me). However, KFC's procedure doesn't allow for this. Everyone was polite enough, but the manager seems to have been told that his stock allocation (two pieces of fillet chicken!) is more important than making a sale. Telling me to choose something else, at greater cost, I might add, isn't good customer service. I expect the response will be something along the lines of 'this is our procedure'. Not interested. How about a procedure of 'let's make reasonable adjustments to help customers'? Unlikely, I imagine.

Food was nice, smallest hot wings, fries and drumstick I’ve ever seen though.

EVERY TIME I have ordered from here my order has been wrong. Now we don’t order and go through the drive through and double checked the bag and seemed fine. Got home and it was wrong again! No burger just chicken and chips. How hard is it really?!

One question, how hard is it to get a KFC order correct? Can’t read a screen and complete a simple task? Then you’re a perfect candidate to work at Stourbridge KFC. Absolute terrible service. Needs a complete staff overhaul.

Very friendly and attentive staff. Food was perfect. I recommend and would love to visit again.

Just found hair in my mini fillet 🤮🤮tramps

Didn’t get a basic Uber eats order correct & chicken wasn’t even cooked properly

Had a Deliveroo from this KFC and part of the order was missing... However when contacted all they said was they would talk to the staff to stop is again, but couldn't send out the missing items... Very poor

Not very good..chips were cold..coffee undrinkable...chicken very greasy

Long. 15mins to prepare a burger. Not enough staff

Chicken so overcooked it was practically black! No bottled drinks, absolutely shocking customer service... Staff thought everything was funny... AVOID like COVID 🤣

Shocking service left waiting for 20 minutes for fast food??

Had KFC through deliveroo, and it took over an hour to reach us, turned up cold, cans of coke were warm and one was missing, what a joke they clearly had my food boxes up and ready sitting for ages before anyone had collected it. Disgusting.they deal in chicken food needss to stay on the safe zone of 63oc and temp must be maintained to be safe! Beans were congealed and nasty. Won't be using again....and don't recommended them

Absolutely disgusting ordered at 8:30pm arrived at 22:10 cold. Phoned restaurant they didn’t care said it was drivers fault - I told them they shouldn’t be sending out cold food they didn’t care just told me to get a refund with just eats. Will never go here again food inedible and freezing

Delivered the wrong meal around 10:45PM, I phoned up and spoke to the manager who didn't give me her name, she put the phone down on me and left it off the hook so they couldn't be contacted before closing time at 11PM

What's the point in having 2 doors that a disabled person can't open?? Why don't the disabled buttons on the door work?? Surely this is illegal practice as it seems KFC doesn't care about disabled people's rights!! So until they fix these issues there is no point going there. As when I mentioned that said buttons don't work to the staff member yesterday aswell as today. Was told it would be looked into. It takes 1 second to see it doesn't work. Yet in 48hrs still no action taken to fix the issue.

great food and service but the manager was on power trip

Tasty food quick efficient service 👍

Great service nowt else to say.

Worst KfC about, attitude, incorrect food and food poisoning sums this place up.

Ordered a share bucket and instead of chips, got discusting gravy and mash, went straight in the bin. Not happy, never going here again

Bit of a queue for the drive thru and as usual which I have noticed it is happening at many KFC restaurants is that half the stuff is out of stock, gave us the wrong drinks but they did let us keep the wrong drinks and they did rectify the problem.

Usually pretty quick and happy with the service, wasn't the best this time but every other time it's been good and quick service so I'd say they are pretty good overall

I dont think I have ever ordered from here, and actually received what I ordered. Order comes missing items or they get something wrong every time.

I ordered Pepsi Max at the tannoy and then was left waiting at the pay station for ages before being told to go to the collection window. When I got to the collection window, the man who served me initially then said “we’ve ran out of Pepsi max”

Slow service and disorganised front staff. Food was alright.

Quick, cheap and tasty. Friendly staff, convenient for drive through and great value for money. Decent sized carpark, drive through is a bit tight/steep on entry though. Tons of space inside. Quality of the food is generally consistent regardless of the day/time, which is more than can be said for other fast food places.

Barely anything in the krushem served in some random cup

Customer service was so bad we can’t hear them so we ask them to go over window so we can hear them they said “ok” and we did she say you have go round again. But we said can we go over the window you till us “okay”. can we order are food she didn’t take are order I’m not wasting my fuel to go round again and not hear them that really bad. They was so rude.

Hi nice place and very help full guy God bless him