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Nº 873 in 983 in Ealing

Nº 48 of 48 Italian in Ealing

Score
OpinionsNoteTripAdvisor-1.0

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18:30 I visited Amorino Ealing on Saturday, October 12, 2024, with my family, including three kids, two of whom are autistic. We ordered five cups of ice cream – two chocolate, two pistachio, and one tiramisu. While the ice cream was delicious, the service, especially from the manager, was appalling. The staff member serving us asked which flavors we wanted repeatedly, which was frustrating but at least he was polite. However, the manager rudely jumped into the conversation, interrupting, and asking me to rejoin the queue, even though it wasn’t busy at the time. His tone and attitude were extremely unprofessional, especially considering the challenges we were facing communicating with two autistic children. I politely asked him not to speak to me in that manner, but he continued to be dismissive, which completely ruined our evening. It’s disappointing that such poor customer service would be tolerated, particularly from someone in a managerial position. I strongly urge the owner and franchise management to review the CCTV from this evening and take disciplinary action against the manager. I will be calling to follow up on this matter, as such behavior

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Have eaten here several times as we enjoy the food a lot. Replacing the Lebanese(?) eatery that used to have this location, Lura serves up Italian food. So far everything I tried is great. Lura's chicken caesar salad is maybe the best I have eaten and that tends to be what we always eat now that the weather is hot. I enjoy that with a glass or two of chilled Prosecco. We must eat at weird times as they place always seems empty. But, perhaps it's much more busy in the evening when they have live music downstairs. A comfortable, cool place to watch folks pass by on Uxbridge Road.