Bru in Cardiff

Every time I visit the staff are so friendly! I come here a lot and I have never had a bad experience. They’re quick and polite no matter how busy they are (and it gets very busy some mornings) but this is a testament to their success. Top Tip: the Chai Latte is the best I’ve had from anywhere in the world.

We'd intended going here for some time. Always looks good outside & the reviews were mostly glowing. Went in & was immediately struck by how grubby, dark & small it was. There was a sign for more seating upstairs but unfortunately that ruled us out because of mobility difficulties. Ordered a latte, a pot of tea & an ice cream & luckily we were able to sit on the ground floor where there were some small tables & chairs. The ice cream lacked flavour - which was a shame as ice cream is my drug of choice - the tea tasted thick & stewed (even though it was in a fresh tea pot). I left most of my tea. My husband described his coffee as 'disappointing'. Perhaps we're just too old to appreciate the ambience of the place, but we won't be returning.

What a lovely quiet evening I had! Brü is a place for lovely meetings/catch-ups with dear friends or some ‘me time’ when I need a little treat to boost my mood. And how well I felt tonight because of one of the people who works there. Lovely Annie was extremely polite, kind and delightful helping me choose something that I would like and answering my inquiries. It makes a difference when someone pauses, listens carefully to your needs and gently responds. There’s tenderness in her that just made my evening! Thank you to everybody in Brü, thank you, Annie!

Came across Bru by chance and on a warm summer’s evening fancied a gelato. Very helpful staff explained that sorbets difficult in a cone so melded flavours and put the cone in a tub - best of both worlds. Chocolate very rich as it should be but so often is not. Fair price too.

My favourite dessert spot in Cardiff! Have been a regular visitor at Bru for a few years, great place to catch up with friends and study too. Their cookie dough and mini pancakes are 10/10! Was a bit gutted to see the menu change a few months ago as I think they've stopped doing the brownie cookie dough now :( but this won't stop us visiting!! Highly recommend!

I like this place. I visit when I go to the rugby. It has great coffee and paninis. Friendly staff and a chilled environment. Will be back soon. Clean toilet, too.

Very lovely service! Friendly workers who made us feel welcome. Nice drinks I tried the speciality hot chocolate which was toffee apple and was very nice. Also offer nhs discount too! Would highly recommend

Sam was very kind and informative - great food, g deserts taste so good… will be back for sure. Try the biscoff cookie dough!!

I visit Bru on a regular basis to work or study. Lovely staff, always smiling and very helpful. Im incredibly pleased with the quality of customer service provided to me by Richards and Teo☺️☺️☺️

The staff, the service, the food, the drinks just wow! Best desserts ever wafflepops are a MUST!!!!!!

An absolutely wonderful place to sit down and have some delicious food with brilliant atmosphere!! The staff are absolutely lovely and the icecream is to die for! All nice and cheap too! I go here almost all the time , whether i come with friends to hang out and chill, or by myself to do some work and whatnot. It's so comfy and relaxed! Greatly recommend !!

We walked past Bru on a visit to Cardiff, the children got very excited at the thought of icecream, the adults just wanted to get in and out and have lunch somewhere else ASAP! But oh my gosh this place is such a find! We had an AMAZING grilled cheese sandwich, proper old school cheese inside AND on top! The oriental express salad was out of this world, fresh flavours and good size. The shakes and icecream were, according to a 10, 8 and 6 year old “10 out of 10”. We had a lovely visit and Richard was really kind and helpful, very patient when three young children were trying to decide what flavour shake to have :) Great visit thank you we will be back!

Best coffee, desserts and customer service in town. The atmosphere is family friendly but there's also space for someone who wants to get some work on the laptop done. Great experience over all.

Visited today with my mum and daughters, Service was spot on and when a problem had occurred in the kitchen they could not be more apologetic with the delay. Lovely food and great to sit outside on a hot day.

I almost accidentally ordered a drink, which led to the staff being intrigued with my pick. I had their Grinch hot chocolate, with a couple shots of coffee. I'm happy to say, mint and coffee works. Look forward to coming back to try out their range of food and gelato too, as it sounds really tasty.

Amazing food and really kind and helpful staff. Drinks were also so refreshing. Definitely will be returning.

Lovely milky coffee, creamy. Friendly, quick service, definitely come back when I’m next in Cardiff :)

Loved my visit at Bru! Lovely staff and the milkshake and cookie dough was amazing ! Would definitely recommend to others. Really nice place to relax and unwind :)

Un gran descubrimiento en Cardiff. Esta podría convertirse en mi nueva cafetería favorita. Nadie, el gerente, claramente se preocupa por su servicio al cliente y recomendó la tostada de mozzarella y chutney rojo seguido de un café helado. Guauu ! ! ! Normalmente no soy una persona de sándwiches, pero ahora estoy convertido. El café helado era fantástico y un verdadero placer. Definitivamente regresaré. Gracias ?

Friendly staff, always with a smile. Good service too. Recommended for a drop in takeaway or a short business/social meeting. Recommended

I was going in Bru for the last 9 months, staff are lovely and the coffee is good. Just like the big coffee chains (and the little private ones) they never charged me for a bit of cream in my coffee. (Just normal cream it's kind of like thick milk).Then one day out of the blue, I was charged 35p for a bit of cream, I didn't argue of course but I have not been back since. I won't be going back. The big coffee chain beginning with S and the other one beginning with C don't even charge me for cream. Coffee with cream is traditional. It's not unusual, it's not something you should I need to pay extra for.Working locally are used to do about £20 to £30 a month in Bru. Not anymore.

El café y el helado eran encantadores, pero el personal estaba sirviendo todos los productos en tazas y tazones para llevar, incluso para las personas sentadas, yo estaba sentado y cuando la persona de la caja mencionó que estaría en la comida para llevar, pedí una taza de porcelana, que estaba bien .Pero el helado estaba en un plato para llevar y cuando le pedí un vaso de agua del grifo, el barista dijo que estaría en un plato para llevar, pedí tenerlo en un vaso reutilizable, pero él insistió en uno para llevar y groseramente me dijo que era casi la hora de cierre (cuando era media hora antes del cierre) y tenían suficientes cosas para limpiar, así que sería algo para llevar.Todos los demás clientes que vi también tenían los suyos en tazas y tazones para llevar, esto genera tantos desperdicios que son terribles para el medio ambiente, en aras de quizás 1 carga más de lavavajillas. Los productos eran encantadores, pero no regresaría y apoyaría a una empresa más respetuosa con el medio ambiente.

Un pequeño gran lugar, una buena selección de bebidas y comida, un servicio eficiente y un personal excelente y amable. La única desventaja sería que la sopa no estaba muy caliente, pero aparte de eso, fue fabulosa

Whether your visiting Cardiff for a weekend break, heading to work or just out with the family it's serves a perfect drink everytime and the food is definitely worth a try! Staff are always smiling and quick to serve with the waiting time little to non existent. The surroundings and music is on point, with nothing to criticise and easy to find it's worth as visit.

My friend and I have taken to touring Cardiff coffee shops in our lunch breaks when we can, and trying to find the best coffee in Cardiff.Bru is in an ideal location, it's a pretty café with uniform cups and a selection of ice creams and cakes that all look very well presented, and I'd be interested to try some.The coffee was good, I certainly couldn't find fault, and while I wouldn't say it was the best in Cardiff, if I'm on that side of town looking for a good coffee in the future, Bru will definitely be my choice.

Lovely ice cream and good cakes. The guy serving us was miserable which was a shame....it was 8pm and wet and rainy....

OK, todos conocemos a Bru debido a su ubicación, sabrosos sabores y postres que hacen agua la boca y, por supuesto, al increíble equipo, ¡pero esta vez se agradece a los griegos que visiten o vivan en Cardiff mientras los muchachos hacen griego frape y espresso / cappuccino fredo! Lo mejor que puedes encontrar en la ciudad después de que Pipi's en Caroline Street cerró, ¡pero a un precio mucho mejor! ¡No te olvides de complementarlo con un postre realmente bueno!

Customer service is the best we have received and the coffee is next to none absolutely beautiful cheesecake and iced mocha shake.

Fantástica selección de helados y postres. Me encantó mucho el lugar de los pies, ¡ya he vuelto! No hace falta decir que tengo un gusto por lo dulce, y si lo haces, este es un lugar para no perderte una verdadera joya. Ambiente relajado, personal amable, buena gama de productos. Una sobredosis de yumminess! ! ! Definitivamente volveré a llamar cuando sea el próximo en la ciudad y necesito una dosis de azúcar

A great place to visit as a treat. I have ordered the waffles twice, both times they have been delicious. The staff are also very friendly. I look forward to returning.

My son's current favourite coffee house, and having joined him on 3 occasions recently, I can see why. Consistently good coffee, and staff always very happy. Not tried any food yet, but looks appetising, if not homemade. Will keep going

One of the best places in town Food is amazing Would highly recommend it Huge selection to choose from

Used this cafe for a Business meeting surrounds were comfortable and chic but is places looked scruffy, Staff very pleasant and the coffee was excellent.

ideal location for a pre cinema catch up or shopping 'fuel up'. great selection of teas, other drinks, foods and icecreams - - nice to be spoilt for choice! good sized drinks too so worth the money. most importantly, the staff were very helpful, welcoming and friendly, seats were comfy and surrounding warm - well worth a look!

We ordered the Cookies and Cream Waffle Pop and Chocolate Chai latte. Came to £7.60. The service was really friendly, with a smile and great. They give you a device to take to your table. When it flashes and buzzes you collect at the counter. The tea is enough for 1-2 cups each for 2 people and the waffle pop was the best waffle I’ve had. It was crispy and slightly gooey in the very centre. The dough tasted like it was infused with cookies. They have a loyalty app where you claim for a free dessert or hot drink on the 7th purchase. They open til 11pm to midnight and is usually the place we end up in after shopping in St. David’s as it’s right next door. We rarely go to the same place twice. We’ld come here again.

And her face was a picture when she got it. :) Good quality coffees and ice creams along with a selection of gluten free cakes, and loose leaf flavoured teas. Great value. Nice surroundings and patient staff.

Lovely and inviting. Chai latte was fab . We had the toastie of the month which was really tasty and filling . Staff were friendly and helpful

Visited for the first time today, honey and almond hot choc is fantastic! As was the apple and cinnamon waffle, will definitely be back, you’ve got too many desserts 🤣

First time visit recently, will most certainly be back - lovely helpful manager and staff - thoroughly enjoyed our vusit.

Really lovely coffee and interior. Have been here a few times now, and have not been disappointed. Waffle pop was very tasty!! Not doughy like other places. Staff are friendly too. Useful having a coffee/dessert place that opens til late. Definitely would recommend.

Popped in for dessert after a meal and did not disappoint. We had Biscoff cookie dough which was delicious and more than enough for the both of us. I liked the atmosphere but it was relatively late and very quiet so I don't know how it would be when busy. I really liked the food, would definitely recommend.

If you like loud music you'd expect to hear in a tacky club, then this is the place for you.

Excellent coffee shop, staff were very friendly and the coffee was awesome. I planned on sharing my desert but this idea quickly backfired as I wanted it all! Plenty of space to sit and waiting time was minimal. I would recommend it for coffee lovers and anyone who likes delicious deserts!

Perfect little spot for coffee and ice cream.... good coffee and great ice cream based desserts. Nice set up, good seating and outdoor tables for warmer weather. Worth a visit to waste half an hour with a decent number of calories!

We arrived in Brü and the chap behind the counter knew straight away we hadn’t been here before. Without even asking for help he was straight on it, explaining the shop and what they serve. He even gave us a little sample of their sorbet. Customer service was amazing here from everyone. We knew we would be back before we even tried the coffee. For the record, the coffee is delish! And finally, there are no words to describe how incredibly delicious the Nutella cookie dough was. Thank you xx

So where to start in this review, we popped in on this place on the off chance as I love coffee and ice-cream as does my partner.

Staff are friendly and the shop looks very pretty but not much thought has gone into the layout of the till area and food preparation area. There are enough staff but they can not cope with more than a few customers at a time. The coffee collection area becomes very quickly cowded.

I've been here quite a few times now. It's right by my work so I always pop in for a coffee before. The coffee is incredible. Really strong. One of the best in Cardiff. The cakes are really good too. Staff are lovely. It's really nice to find a place open so late too.

Bru is new to Cardiff and I have tried it on 3 occasions.

Been here twice now; for a quick lunch and it’s awesome. Reminds me of Rome for the Gelato and the shakes are amazing. Excellent little stop for food, very well priced and extremely courteous staff.