BROTHERS KEBAB & PIZZA in Cheltenham

Our chips were cold which made them go all hard. Our kebabs got mixed up with the wrong salad, the lamb doner was suppose to have all the salad but that only had the lettuce and tomatoes where as the chicken kebab meal had all the salad so that didn’t get eaten as they didn’t like onions. I tried abit of the chicken also and it was all slimy. Not impressed at all

fantastic quality. first time ordering from here and will definitely order again

My order was not complete, missing items when u spend over £45 it should be right. Tried calling the shop no one would answer the phone we often use this take away and I’d like to hope this gets resolved if not we will find somewhere else

The food was really cold , I called the driver back because he was still outside but he didn’t want to know said he was only the driver , no one could eat there food not even to my grandchild , I’d like a full refund to be quite honest

they had both meals incorrect and wrong drinks was given making me waisted £2

Beautiful fresh food, havent tasted better kebab meat, dessings were lovely and creamy and the fries were golden and crunchy. Excellent all round.🥰

Ordered many many times. Beautiful food everything. Fresh and hot and we don't live super close. Never had a issue.

Didn't like it at all, chicken was yellow and spicy god knows what they put on it!

Food cold, tried calling the place no apologies just said it was out with driver change £5 delivery as well not good

Delicious - as usual - a real treat. Thank you 🤩

Brothers is absolutely shocking. As much as their food is half decent, their customer service is non existent. 1) the food is always late, you can guarantee that 2) 70% of the time it will arrive cold 3) Several times they have withheld our delivery because they have deemed it okay to wait for other deliveries in our area to come through first, “to make it worth it”. Don’t tell me you can deliver to my house, charge me the same as everyone else, if you’re going to make me wait over an hour for it to arrive. 4) To top of this review, tonight, we placed and order at 20:15 which was due to arrive at 21:00-21:30. We called at 21:35( leaving ample time for delivery) and were told that the driver was on his way. We called again 10 minutes later and was told that they would contact the driver and would call us back for an update. We call again at 22:10(almost 2 hours after ordering) to find that they aren’t answering the phone, despite saying online that they are open until midnight. We’ve called from two numbers, incase they’d clocked on to my partners number from the other calls but still no answer, appearing to be closed. Absolutely appalling, sort yourselves out *edit* Driver has arrived at 22:28 and the driver explained that he only brings an order when he gets it. My partner explained that we’d been waiting over 2 hours and asked what the driver meant. The driver explained that he’d only left the shop 10-15 minutes ago and came straight here. OUR FOOD WASNT EVEN COOKED WHEN WE WERE TOLD IT WAS OUT FOR DELIVERY. It’s also arrived in a shocking state and doesn’t look at all appetising. We’ve requested a full refund from JustEat because this is beyond disgusting behaviour. Never again will we be ordering mediocre food from this dive

I usually order from here and it’s usually really good. Today/tonight was the worst! I ordered my usual and I called them to say ( which I do every time) and ask for the doner meat kids meal to be changed to Chicken meat. Usually not a problem. I ordered that and doner meat and chips..which was also WRONG. I called and explained politely. They said ok we will send another. I call back and ask for no sauce to be put on there politely for them to say sarcastically “ yes. We shall make it perfect for you” followed by “ do not ever call us again” 50 minutes go by and still waiting I call back to ask nicely where my order is. To then be greeted with him shouting down the phone telling me he doesn’t wanna hear it and ends the call then when I try call back twice. He declines. Will never order again got a full refund back.

do not order from here again, they got myborder wrong, promised to resend and git tild nit to ring again , 45 minutes later still nothing, rang again got told they did not get it wrong shouted in the phone and hung up, bad customer service all round

Asked for salad and sauce on side. Never happened. Arrived late and very cold.

Food cold, soggy lettuce, soggy chips. poor service told it would be ten minutes and 20 minutes later it showed up.

The food was cold when arrived

Lovely - as usual. We frequently use Brothers 👍🏻

ordered meal day chips were cold and no drink and the salad box was a bit of lettuce, onion and chilli's not as advertised really disappointing.

i ordered at 9:30 didn’t recieve the order and then re ordered and now haven’t recieved this order either i’m not happy at all and i will be taking this further

The chicken shish was marinated but was far too spicy, to eat and it dried it out far too much

Our “go to” for burger and chips. Highly recommend A+

Placed an order due to be delivered latest 9.30pm. Hadn't arrived yet showed it had been delivered. Called and was told there was an issue and they would recook food and send it in 10 minutes. This was at 9.45. Food arrived at 10.20 not hot and driver beeping car horn not calling as specified. Normally good delivery. This time was shocking!

Doner kebab meat was not made up inside pitta bread, and the two meals were cold when we got them. Restaurant needs to do better.

Overcooked & inedible shish kebab also doner kebab meat was not good either. Called to complain and was told I could have a full refund but had to call back in 30 mins when the boss was back. Called back & spoke to the same guy who said he’d spoken to the boss and that he wouldn’t refund the meal. Quote ( Just because I didn’t like the food ) The Lamb shish was so overcooked it was inedible. I said I’d be leaving a review as the customer service was so bad . He called back 10 minutes later and said the boss was going to call me. Still waiting for the call & a refund. Needless to say they’ve now lost any future business.

We waited 2 hours for our food , said it was on its way and took an hour after that, the food was barely warm not good enough

over 60 minutes late orded at 8.15 now 10.5 don’t order from here got my pregnant mrs here wanna food seams like they don’t care!!

Food arrived burn also ordered a kabab with salad and sauce it arrived just the burn meat. Wont be ordering from here again. They use to be very good.

If you want your kebab flown in from turkey and take ages to make and leave you starving! Order here! Asked for cheesy chips and didn’t get them! Just normal. Food was cold

Delicious 😋 On form tonight - thank you

SHOCKING!! Arrived to collect my order to be told they had no chicken kebab and have gone elsewhere to get some. We ordered doner meat & chip tray, chicken doner & chips and nuggets. It was all cold. The chicken and chip meal was just meat with a handful of chips and the doner meat was so thin it was see through and very dry. We ended up leaving it as it wasn’t enjoyable and the service we received was awful, we ended up having only one of our meals and someone else’s so we took it back to get w

By the time the food arrived to us it was stone cold, barely edible as the kebab meat was dry and hard as it been left in the boxes for a considerable amount of time this was not sent freshly cooked

food was over an hour late. when it did turn up quality of food was poor

Hot and fresh. Yummy. Delivered on time by a friendly delivery driver. Thank you

The food was good but an hour late.

Missed over half my order, said they would deliver the missing items and now another HOUR has passed and I’ve received nothing!

Same amazing taste at a great price

never had a problem before but my order hasn't arrived yet and driver has said delivered but nothing has arrived not happy with this at all!!!

The meat was awful not like it used to be last month was covered in flour

Food was late and was missing part of the order

Didn’t even turn up, phone not being answered and now just constantly engaged. Never had a prob before but def won’t be ordering again!!!

Original ordered for 7:10 and still not arrived 8:15

very very late today order over 2hr and 30mins for our food to arrive

Wrong kebab sent Very disappointed

Very good menu choice, easy to order, good food, delivered on time, no issues. Will order again.

Kebab was fine, so was pizza but burger meal i wouldnt rush back for.

Great Lamb Shish kebab, tender, tasty and on time. Garlic Sauce & Chilli Sauce both great, loads of Salad and a nice soft pitta. Arrived hot and on time, tried a different place last time as it had a better score on here, but this is definitely the best Kebab available to deliver to us. 😁 👍 Will not be ordering from anywhere else again.

Food arrived late and cold, pizza was soggy, chips were stale

Ordered on a Tuesday at 1730 food didn't arrive until 7pm when it did arrive it was cold and the wrong order couldnt eat it as they put coleslaw on and i have an egg allergy. Chicken meat was just fat. Requested for a refund and only received £2 back which is an absolute insult. Definitely won't be ordering again and I advise other people to use other establishments.

waited for at least an hour for a pizza with chips and salad. poor quality food cold pizza and warm soggy chips

Nice food but completely the wrong order

Good quality, hot and tasty- cheers Guys

Sorry, I don't like posting negative reviews, but this was simply the worst kebab I've ever had. I expected fresh hot kebab meat with salads (what I ordered) what I got was cold meat covered in coleslaw, onions, a tiny sliver of tomato and 2 tiny strips of lettuce. The result was a cold gooy mess and sadly ended up in the bin. We also ordered a chicken sisch. This arrived in the same state, the meat was cold and tough. Sorry, a heap of what looks like shop-bought coleslaw isn't a salad. It too ended up in the bin.

Ordered at 21:36 and it arrived at 11:50! So so slow. Only ordered because it said on the app around 35mins, don’t mind a bit of a delay but over 2 hours wait is crazy. Rang to chase it up and the response was they weren’t going to send a driver to our post code with only one order (as if that’s my fault/problem), they are only a 10 min drive away, hardly that far! Food was ok when it finally arrived, just took so long we weren’t hungry anymore. Wouldn’t recommend.

Food quality was better than expected and just about delivered on time!

Returning customers - delicious, and the chips were especially good this time. Happy New Year to all who work in and deliver for Brothers

They marked it as delivered 30 minutes before it even showed up. And when it finally did, it was cold, soggy, and just awful! NEVER ORDERING FROM HERE AGAIN!

No communication, no food, cancelled after 40 mins late. Will never use again.

Last 3 orders were between 15/30 mins late

Food was not baked properlly. There was a loot of nit melted skin and fat on the meat. We needed to throw it away to not womit. Chips and salad very good.

It was late enough for all of the food to be cold by the time it reached us. Won’t be ordering from here again.

Best ever. Can definitely recommend

Driver had dropped our pizzas before delivery. Unfortunately it was a load of mush in the box.

Have been horrifically poorly all day since eating this

The food was cold and over an hour late. If they were too busy then they shouldn't be taking more orders on.

Ridiculous Service. Avoid at all cost! Food over an hour late & cold! Offered a £2 refund? Not on at all

No drink. Large kebab was just meat and a small pita slice. Will never use again

Order cold, late and missing items. Called them and they laughed

Takeaway is less than a mile away arrived 46mins late driver didn’t know the Rd he was on I tried to help he put phone down on me 3x then ignored next call rang store in end. Food cold never again

We usually always go with brothers as they usually provide good quality food however tonight they were 20 minutes late and the delivery guy didn't even apologies for being late. We ordered a lamb kebab, onion rings and 12inch pizza my partner said that his kebab and onion rings were nice so thumbs up for that however the pizza if left any longer In the oven looked as though it would have been burnt and was near enough stone cold not really a great night after spending near on £30 :(

Late by 30 minutes, a lot of phone calls and nothing. Disappointing. Nearly £20 spent what a waste of money

Don't mind it being delayed as it was to be eaten later when I got in but it wasn't correct, one pizza was meant to be margherita but was some sort of mystery meat which tasted rubbish

Have to cancel my order after 2and half hours of waiting. totally disappointed. have been loyal customer for very long time. after calling to see where is my order they have been very rude on the phone. in the end they hang up on me. totally unprofessional behave.

Always tasty, and always friendly when delivering! Thank you Brothers!

I cancelled the order after 2 hours of waiting and one phone call to the restaurant which in turn ruined my birthday plans and left myself and my children finding alternative food at 9:30pm when I ordered at 7:15pm…I haven’t received any contact from brothers to state when I will receive my refund.

Really good food, good portions, tasty, as ordered & delivered on time. Happy.

Food was an hour late in deliver! Kept calling testy to be told driver on way! When arrived food was warmed but had obviously been heated in a microwave as the packaging was warm and the chips were warm but stale as if they’ve been cooked for a while and reheated. Never using again terrible service!!!

Food was hot and well cooked, driver was very friendly. Will definitely order again 👍

Food was barely warm when delivered

As always delicious food. Appreciate that you guys deliver out to us, thanks again

Delicious! Can’t wait to order again. Thanks!

Really good food, delivered just ahead of indicated time. Recommend.

Didn’t receive my Ben and Jerry’s

Chips were horrible they looked and tasted dry and reheated more than once chicken nuggets were OK but abit greasy

Great food. Always earlier than the expected time! The best place for kebabs in Cheltenham!!

Fist time ordering from them and it's was delicious. Definitely will be ordering from them again.

Price of large kebab has increased by 18% to £11 while the size has decreased by approximately 30%. Hardly any salad with the kebab. My wife's chicken kebab was awful (chicken very dry and hardly any salad.Have bee using Brothers for a long time.Shall go elsewhere in future.

Yet again, another tasty meal from Brothers!

Always great taste and always early , great service 👍🏻

It was an hour and a half late

Returning customers - our treat. Reliably delicious 😋

Took 2 hours to be delivered. Had to call 3 times. Food was cold when it eventually arrived. Won’r order from again

Good portion sizes and great taste all at a well worth price!

I am disgusted at this place. Ordered from there Wednesday, it took 10 minutes to arrive. (Was clearly reheated) and then me and my partner woke up the next day with severe food poisoning. Throwing up constantly. Diarrhoea, we couldn’t even walk. And we’re extremely weak. We’re still not 100% today. Clearly the way they handled our food. Or stored it. Or reheated it. Has made us so I’ll. and I have reported it to the food standards agency. As a full refund was denied. I’ll never eat here again. And I’ll always advice other people not to either.

Really great delivery! Food portions were really big and the food was tasty.

Excellent hot food, speedy delivery, great value for money. 👍🏻

Great taste and always good sized portions

Order from here all the time but never again!🤮 burger bun is so stale it’s literally crumbling apart and soo dry, burger still has bits of pink meat in it!!! Chips are rock hard they could probably break a tooth!! Delivery was 30 minutes late with no apology sauces and drink I ordered didn’t arrive

We are returning customers - good quality. A real treat :-)

We use these guys a lot and usually they are brilliant , this time though a lot of the lamb kebab meat was dry and hard , like it had been left out for a day. Couldn’t eat most of it. Not their usual standard at all.

Easy to order food from their website. Fast delivery and big portions. Satisfied.