Brook Hotel in Norwich

Me alojé en el hotel por primera vez (era considerablemente más barato que la posada principal cercana en la fecha elegida). Como viajero solitario, trabajando fuera de casa, generalmente como en el restaurante del hotel, y para ser sincero, ¡generalmente estoy decepcionado! ! ! PERO NO AQUÍ. Comí en el restaurante donde era el único comensal. El personal era educado (y también estaban esperando en la zona del bar que parecía más concurrida). Eran las 22. 95 por 2 platos y mi comida realmente estaba deliciosa. Entrante de gambas y luego elegí el solomillo filete principal (3 recargo). Todo era encantador y caliente, bien presentado, y muy sabroso. Definitivamente volveremos aquí el próximo mes en lugar del temido PI. ! Un gran trabajo, gracias

As the offer was on we decided to give it a try and we weren’t disappointed. Nice surroundings and good atmosphere, helped by the friendliness of the chef who craved the meat. Very generous portions and plenty of vegetables, all quality cooked. Enjoyed our meal and would go again with the offer.

Normalmente no soy un fanático de los restaurantes del hotel, ya que, como usted, suele ser demasiado caro y decepcionante. Como había sido un día ocupado, estábamos demasiado cansados para salir del hotel. El restaurante era muy tranquilo, no más de otros 3, sin embargo, el personal era amable, el ambiente agradable, el menú fijo parecía atractivo. Elegí el primer plato de queso de cabra seguido del trío de cerdo. Los platos eran sencillos, que es lo que yo prefiero. Los lugares que tratan de ser demasiado inteligentes generalmente terminan siendo demasiado prometedores e inevitablemente decepcionan al comensal. El entrante fue agradable, el principal fue agradable. Todo estaba bien preparado, con puré y verduras de verdad. No tenían mi postre elegido, sin embargo, sí tenía algo más que también era bueno (pudín de toffee pegajoso). Menos de 30 por una comida de tres platos no estuvo tan mal. Probablemente podría comer más barato, pero para un restaurante de hotel, me impresionó bastante.

Hemos tenido reuniones de nuestros Hombres de Negocios del Evangelio Completo regularmente en este hotel. En estos días solo desayunamos allí, pero para alrededor de 10, el valor es excelente. Tanto como puedas comer, con cereales, cocidos, tostadas, zumos, café. . . . Y conseguimos una sala para nuestra reunión de negocios. Muy bien.

Tuvimos una mala experiencia en el Brook Hotel pero la única cosa que no pudimos criticar fue el desayuno y la cena que tuvimos en el restaurante dirigido por Radu. Ambiente encantador y lo recomiendo a la familia.

Phoned to enquire with the chef about what was gluten free on a set menu for a special event. Phone back to book -stating gluten free. Phoned 24 hours in advance; they had no idea who we were or that we’d booked gluten free. Finally found our booking under the wrong name and added the note about dietary requirements. Well at least we thought they did. Fawlty towers has nothing on the shambles of the Brook Hotel. Arrived to the event on the night and after everyone else was served, had eaten, and cleared, my food finally arrived. I’m not even joking. I had to ask about each course and 2 out of 3 were wrong, and that’s only because the main course was naturally gluten free!! It’s a good job I didn’t eat everything they gave me as I’d be very ill as a result. The incompetent duty manager blamed everyone else despite admitting he had taken the call the day before the event checking our booking, and knew I needed gluten free, but it wasn’t on his sheet of paper so therefore not his fault. I didn’t finish my meal and we left early. We were not the first people to complain and leave early. Please be aware that the function evenings look glossy and well prepared on the surface but the food is awful and problems are rife. I would never eat here ever again. As for special dietary requirements, When I plan to eat out I often call in advance to see if they can cater for gluten free. It means on the night I can enjoy myself without having to fret or worry that I’ll be poisoned by a Food I need to avoid for medical reasons. This experience was the exact opposite despite us being proactive in our planning. I was very upset about the way I was treated. On the other hand the entertainment was fab and my only regret is that I missed the conclusion of the murder mystery as the story was fab with plenty of red herrings and interesting characters. I hope to see them again somewhere else, but never at this hotel again!

Staff a little pushed the evening I ate but as I waited they offered me a free drink and dessert as way of compensation for the delay. The food was worth the wait

The restaurant is a little dark and may appear off-putting. However the menu was reasonably comprehensive, the food was good the service was very good. On the downside those people smoking just outside the door to the courtyard meant that the smell of the smoke drifted into the dining area which is not acceptable.

Ate here whilst staying at the hotel. Decided to have a burger as nothing else on the menu looked worth eating. The burger came on a very basic sesame bun which was clearly the cheapest in the shop. Burger itself was OK as were chips but the peas were overlooked and cheapest available. There was a whole tomato that looke less than appetising as well. Where the mediocrity really excelled was in the desert, sticky toffee pudding with supposedly excellent custard. What came was a plastic pot shaped pudding that was unbelievably bland with a lake of yellow sweet liquid that bore less resemblance to custard than if they had heated up piccalilli. Overall the desert was truly hideous. Never ever again is all I can say, the lack of any other eating places locally means they wont get any more hotel business from me either.

the terrine starter was awful it looked just like the foil trays of cat food & I imagine tasted like cat food it was disgusting

Staff very attentive and meal good but not exceptional. Tables for two are too small with very little room for glasses, water jug etc.

The waiters and waitresses were very polite and helpful. Always greeted with a smile. The restaurant was clean. My husband enjoyed a roast and I had meat free, both meals were well prepared and tasty.

If travelling solo, the bar meals make a good alternative to sitting alone like a lemon in the restaurant

This hotel is on the outskirts of Norwich so you will need transport. However; it was clean, quiet, comfortable beds, decent rooms, ample self-service cooked breakfast, helpful staff - ideal for an economy weekend break to visit the kids at Uni.

£45 for a night's B &B on the outskirts of Norwich, what's not to like. The building is more modern than many of the other Best Western hotels we have stayed in, but the quality equally as good. A warm comfortable room was needed after a days shopping in the city and that's what we got. We didn't have an evening meal at the hotel, choosing instead to eat at the carvery across the road. Breakfast, however, was hot and tasty, dishes regularly replenished and food not left to go dry sitting under the heat lamps. Be aware though that the staff will start to clear away dead on 10 o'clock so don't leave it to the last minute to go down

reserva de última hora en el Brook Hotel, así que el precio era un increíble 45 libras por dos de nosotros incluye desayuno. Este hotel está a unos 30 años y parece un Travelodge desde el exterior, pero no ofrecen cocinas totalmente los servicios de...

We booked our Christmas party at the Brook. The table was laid with strung balloons, long with balloons you could also blow up and then let go to whizz around the room there was glitter, Christmas napkins and crackers, it looked lovely.The food had to be pre ordered but that was not a problem for the 27 people in our party. The food was adequate, it was hot and the serving staff were very friendly and cleaned the tables in-between courses with efficiency. They cleaned the table when we had all finished even clearing away our secret Santa wrapping paper.The DJ was good and we danced the night away to various music from different generations of course including some Christmas tunes.Overall it was a fab night, one to remember.

Soy fácilmente satisfechos cuando se trata de comida, pero algunos huéspedes de la comunión de los hombres de negocios son bastante exigente. Sin embargo, con 100 reservado para nuestra cena de Navidad, no hubo quejas. Sopa, Turquía y budín de Trad. Eficiente servicio amable. Estoy siempre arrendadas a ver Tristan supervisión del personal del restaurante.

not impressed with the anticks of the head chef.ranting at his staff over glasses placed in wrong position and placing dropped bacon that fell on floor on to the the newly replemished tray, not very professional.

When I booked this hotel I requested ground floor and walk in shower. When we arrived lady at reception just blankly said they weren't available. She was no help. It's only a few stairs she said. As it was late and we were tired. We accepted the room. The room itself was fine all other facilities were great. Just receptions attitude. I did notice our card with the key had a ground floor room crossed out and changed to 2 floor.

Good choice, good food and great service from the restaurant staff. The restaurant itself could do with a makeover and some of the seating is a little worn.

Nice comfy hotel with good amenities. well positioned for easy transport into and out of the Norwich area

Convenient for Norwich. The Hotel is being refurbished but unfortunately they hadn't reached our room and there were several problems, such as a cupboard that had housed a fridge but the fridge was missing, Two drawers were missing from the dressing table.to mention just two of our problems with the room. Beds were comfortable. Tea and coffee making facilities but no bottled water.Restaurant was a carvery but small quantities were put out at a time so the food was always fresh and hot and plentiful.Breakfast. Food was good but there was a problem with the toaster and a toaster that did just two pieces at a time was a problem with every one queing for their turn!

Ate here monday eve...whitebait with lemon mayo? Missing the lemon though..a slice of lemon please....very pricey for what you got...i had the veggie lasagne...couldn't finish it it was very bland..way to much bland sauce....and at £17 for both meals is way over priced gor the standard...room is hot and noisey...aircon in room might aswell be on floor on fire....bathroom dated....dirty mirror....shower rubish...clean room and towels was nice...just attention to detail...cobwebs on window...not up to best western standard really...shame.....just needs alan partridge.....

Well I am glad we did not have our wedding here, the first part of the wedding was fine, but very warm in the room. The air con was on but not cool as it should be but the problem was the food. Starter was fine but the main course of a chicken roast , the chicken was tough potatoes tasteless and the gravy was like water, best part was the carrots but only got 3 and the parsnips again nice but only had 3. The desert was Eton mess once again not much on your plate, the evening food was sandwiches pizza etc, some of the sandwiches did not have much filling in them and my mum paid extra for more food, also my daughter ice cream was drop in her lap by of of the waitress, lucky now mess as we came from Peterborough. So if you thinking of a wedding due think again.

The Brooke is not a pretty place but the chef sure knows how to cook a Sunday Lunch! This is not haute cuisine it is good wholesome, homely food. With a choice of 3 joints with all the trimmings, a vegetarian option and then more vegetables that you would every consider cooking at home - the Brook Hotel is a great option for a family lunch as everyone can select the perfect lunch for them. I have been a number of times and always find the staff to be very friendly and helpful. The meal is delicious and you cannot better value for money. We didn't have a dessert this time however I know from past joys that they too are generous and tasty.

Cant believe my luck falling on this place ,food was excellent and the hospitality of the waiting staff was at its best!! Had the trio of pork, outstanding and its been along time since I have found a place in Norwich to dine and want to return to and this is one of them thank you for a wonderful evening.

We had a very nice room but when we got in the heater was on in th room and it was. Hot da so the room was stiflingly hot. The receptionist was extremely helpful and we were moved to an equally nice room immediately. The breakfast the next morning was adequate. I did see some advertising for Wintr Wedding Package for £2500 which seemed really good value for money too, although not for me as I've been married almost 22 years!

Lovely meal, Nice and hot but not much choice in veg no peas, cabbage ,But very tasty and the staff were very helpful. Tables well spaced out so not crowded. Could not do enough for us. Would def. go again.

Friendly staff, Excellent food except for the Chicken curry, that was terrible, very watery & tasteless, got a refund on that. Nice atmosphere. Very slow service on this particular night as it was very busy.

We had a family group of 20 for an 18th birthday celebration there, the carvery being everyone's choice. The carvery was £7.95 and an additional £2 for starters and desserts (excellent value). All of the staff without exception were friendly and couldn't do enough for us. The food was hot and tasty with a good selection of juicy meats and fresh vegetables, the curly kale was spot on. I normally don't like to have carvery when I go out as I don't think anything can beat a home cooked Sunday roast but this was as good as it gets for me.The day was made by the staff though, I really can't praise them enough, what a lovely afternoon. Would recommend to anyone.5 stars for a family or friends get together.

We enjoyed a family get-together in a large group on a Sunday shortly before Christmas, most of us taking the carvery option. The venue was a little dated and showing signs of needing a bit of modernisation, and it was far from full. Staff were friendly, attentive and very keen to please. The food was a basic roast for most of the group and more individual options for a few. There was a minimal delay between the serving times for each choice, so those with the roast were able to eat at the same time as those making more individual choices. The food was standard fare, but fair value. The sweets were of a similar standard, though we got the impression that the Chef regretted that more of us didn't pick the Christmas pudding.It was standard fare, but nothing special, though the staff did their best to make certain it was as good an experience as possible.

The hotel is easily accessible with plenty of free parking. The staff are pleasant and very helpful and always on hand. I did not stay in the hotel so cannot comment on the rooms or food. The rooms used for training and seminars and so on are good sizes and relatively quiet.

Quiet Sunday carvery was needed and exactly what we got! Plenty of space inside, large carvery choice, plenty of different veg and tasty too. Roasties probably sat about too long & broccoli could of done with 10 minutes more! But everything else was spot on! Friendly staff & relaxed atmosphere!

Our monthly Full Gospel Businessmen's dinner is always held here. Usually around 50 of us, and few complaints. Most complaints from the same old people! Chicken on pasta with veg this last Friday. Delicious and plenty of chicken. Apple crumble good too. We'll keep going.

Brilliant food lovely staff and helpful too. We had a family carvery and it was one of the best we have had

The best Carvery we have had out of a home in our life. Excellent service from Scott & Alistair. Meat was cooked to perfection and olentt of choice of veg. Excellent price and additional items brilliant choice

We have our monthly dinner of the Norwich Full Gospel Businessmen's Fellowship here. It's usually OK - though there are always those who complain, and usually some who think it's fantastic. I think consistently slightly above average.BUT this month was very good. 4-star stuff, in Tripadvisor-speak. Staff excelled. Food delicious. Service prompt, so we could get on with the speaker.Great value too. Like my book, There Must Be More to Life Than This! Get it from Amazon online. And come to one of our wonderful dinners!

I was there 5 nights and the 3 different bar meals I had were perfectly fine, especially the Veg Curry.I would have liked a little more choice as the menu was the same in the bar as room service which is unusual.I would however eat there again as the food was fine, it was reasonably priced for a hotel and the service (when you found someone) was very good

most enjoyable experience, would definitely recommend it to any one coming to Norwich, probably about5 miles from the city centre, lovely steak cooked just how I wanted it, & a cheese board that had been allowed to breatheExcelent service from a first class waiter

We stayed for a week at the Brook Hotel and on the first night my wife thought she would find it difficult to choose something she liked because many dishes seemed to be quite spicy. However it is possible to choose from either the Bar Menu or the Restaurant Menu in either location. They will even provide dishes not on the menu if the ingredients are to hand. The service is excellent, even when there are coach parties or weddings. The standard menu has plenty of choice for both starter and main courses, and the sweet menu changes from day to day. There is an extensive wine list and the usual wines by the glass, at reasonable prices.

As some of your may realise, I have reviewed the Brook Hotel in Norwich at least twice before. They hosted our wedding reception, which warranted a review for the care they took during the planning and another review for how beautiful the event itself was. We also returned for a Valentines meal since then.This review is for a Sunday afternoon carvery meal that we enjoyed recently with my parents. My parents are both 70 this year, one in February and one in April, so we decided to take them for Sunday lunch on the weekend closest to both dates (IE right in the middle). We had planned to get there before my parents and my brother, so we could decorate the table with balloons and those annoying little foil confetti type sprinkles that get everywhere. Unfortunately, my brother and parents were early and got there first. We phoned ahead and explained so that Dawn and her team could spirit us into the restaurant via the staff entrance, so not having to walk through reception and pass where they were sat at the bar. Then the waitress (who remembered us from waiting on us at the wedding 5 months earlier) took command, getting our balloons blown up with hellium and sorting out the hiding of the cake, so we could go and sit with our party, before moving into the restaurant.The look on my parents faces was worth the effort. We gave my Mum some flowers, which the waitress quickly placed in a glass of water, when we went up to the carvery to get our food. It is worth mentioning that the entire team at this hotel pride themselves in taking care of the guests. They are really a credit to the management and the management obviously return this dedication as everybody seems to really take pride and enjoy working here.The chef at the carvery was most jovial and offered us a wide range. There was a choice of 3 meats, fish, chicken pie and a vegatarian bake. The range of food was just right, not too expansive, but not too limited, as it has been at some other premium restaurant carveries I've experienced. The food was all prepared perfectly (which is something else that is tricky with carvery dinners) and everybody was able to have exactly what they wanted.We had a very enjoyable lunch for less than £10 a head, including drinks (mainly soft drinks) and, as always, I couldn't recommend the Brook Hotel highly enough.

Stayed last night - Saturday 15/2 - and the reception friendly and the room large and well appointed though a little tired in places.The inclusive dinner was a bit limited but nice enough and filling.The breakfast was excellent.It was a groupon offer & great value.A 10 min drive into the centre of Norwich and convenient for access to North Norfolk.Yes it's a little dared as a hotel and a little limited in it's location but the mix of friendly staff and good suez room, comfy bed and great bathroom plus free wifi - all add to a decent, fuss free, comfortable stay.

Food was good, decor is a little dated the room was large with all that we needed to hand, but the staff made the hotel as they were faultless & attentive. We intend to stay here again, 5 mins from show ground 10 from city center

I a president of the Norwich Full Gospel Businessmen's Fellowship, and we have our monthly dinners at The Brook Hotel. Sometimes it's great, and sometimes we debate whether we'll continue there. But we do!Spacious, with friendly staff. The food is often good, sometimes mediocre. But we are a regular group booking, and I suspect the quality in the a la carte restaurant is somewhat better.Well, we continue to go there!

Loverly welcome on reception room was loverly and clean my girlfriend booked us a few days away from home and the only thing that ruined our stay was the less than welcoming response from I believe to be a Food and beverage manager Maria who clearly did not know what she was doing i did not like the way she spoke to a couple on another table and food took forever you could hear raised voices believed to have been hers and a chef from the kitchen . but I enjoyed the food was very nice and my girlfriend loved her fish worth the wait she was rushing about did not feel comfortable trying to have a romantic evening did not happen but overall I would come back apart from dinner everywhere else bar reception were fantastic beautiful stunning hotel .

Not wishing to try one of our usual carvery's we opted to give e Brook Hotel Carvery a try. It is usually well advertised in the local paper and this s the first time we have had a chance to visit it. Knowing how busy carvery's can be at lunchtime we went at about 4.30pm (they close at 6pm)We we greeted by a friendly member of staff who allowed us to choose our table. The restaurant only had a few diners, and we were concerned that maybe it was not going to be that good due to lack of clientele. After ordering drinks we went up to the carvery and waited for e chef to come out, after a few minutes he appeared and uncovered the foil covered meats. The choices were turkey, gammon and beef, all of which looked decent cuts of meat. My test of a good carvery is always go for the beef and see how tender it is, so we both opted for the beef. To complement the meat there was a good selection of roast and new potatoes, nice large crispyyorkshire puddings, peas, sweet corn, carrots, red cabbage, and the disappointing cauliflower cheese (it was quite watery as was the gravy)The meat was perfect, I wouldnt say a very generous portion but sufficient for us, no fatty or tough bits, it fell apart as it was cut. The veg was well cooked (not overcooked) For only £11.95 this was a great value meal.To finish off we took advantage of the 2 for 1 (£4.25) desert menu offering a choice of lemon cheesecake, gateau, choc fudge cake, key lime pie, plus a few others. If you want a scoop of iecream with your desert it is an extra £1 which you might need as there is no cream on offer.In total we spent £22 for a carvery, desert and drinks for 2, in my books that is awesome value and we shall most certainly go again.

My wife and i called into the Brook Hotel in Norwich on Sunday 9th of June 2013 'about 2pmOn arrival we were met by avery frendly member of staff and told there was a forty minute wait if we requid any other meat than gamon.We decided not to wait but to go for the gamon this along with the really well cooked vegtables was very good value.The only problem was that three times the wrong bill was presented before the right when came.

Carvery advertised until 21.00 hrs, 8 of us arrived 18.30 - none available. Departed. Won't bother again.That is all I wanted or needed to say but I have to make the review up to 100 characters

Good food served well and plenty of it.Pleasant staff. Good choice and always took the three courses.

Went for a carvery on Sunday 30th December, just felt like a change form the turkey Christmas dinners. We arrived at 1.30, ordered our drinks and then approached the carvery, shock horror only one meat available (advertises three) yeah you guessed it Turkey, chef thought it was a bit of a joke which didn't help the mood. The carvery was pleasant but desperately lacked choice......

A family Golden Wedding invite said Carvery, yum I thought I love em. So what a disapointment to be served pre plated rubber meat, rolled up like a carpet. No lovely chef standing with steaming hot meat to be seen. Vegetables were served to table so sparse to serve 8 we had to ask for more the choice was dire. I have never had a carvery where i was left hungry, I have now. I left and went home to have a snack another guest informed me they had chicken and wedges to fill up. I know the 100 guests brought in a good revenue but they did not get value for money, glad i did not pay, felt sorry for those that did. No more invites please im busy.