Brodie Countryfare Restaurant in Moray

Today I used my Brodie gift voucher for Afternoon Tea. My husband and I enjoyed the tastiest freshly made sandwiches, quiche, sausage roll and a variety of sweet treats. Although busy the staff were pleasant and helpful.

Customer service is AWFUL! I went to return an item which I purchased a week ago. I had read the returns policy before going and as long as it was returned within 14 days a refund was ok. Returned item to be told that I had to take a credit note as the item was not clothing. I said to the manager twice that it did not say that on the website. Twice the manager choose to ignore me. I accepted the credit not unwillingly but had no choice. I asked her where in the shop could I spend the credit. She said anywhere including the restaurant. I read my credit note when I returned home and it clearly states not valid for use in restaurant. I called Brodie to ask about this. I was told the information on the credit note was wrong and I could use in restaurant. He said the would have to amend the wording. I feel for an establishment of this kind the returns policy and credit note wording should be absolutely correct. The manager should not have that title due to her arrogance and the company need to adhere to what is written in black and white on their website. Very disappointed ☹️

Beautiful shop with lovely items which unfortunately leads into a very confusing lay out for a restaurant. Went to first station to ask lady for help she stood and kept her back to us for 5 mins which we then gave up on. Got to breakfast area. We had to large breakfast. We then went to get hot drinks. Another lady looked at us and left us standing here for ten mins didn’t serve us. They another gentleman walks up stood beside us and she ran to him asking what can she get him. No idea what that was about. 15 mins later another lady came over and served us. By time we paid and got to table the food was freezing cold. The tattie scone was rock hard, wouldn’t cut with knife it was so hard. The slop of haggis is not haggis a nice little round haggis slice would be much better. We ate the sausage and had to leave all other items. They were awful. For such a high end store to serve such cheap rubbish is such a let down. We drove 4 hours there and 4 hours back to be so disappointed. Won’t be returning

We came across here by accident and it was great for lunch. Lots of selection and gorgeous seating area. Wonderful shops and overall friendly staff

nice place for breakfast toast under toasted almost still bread. Staff not as pleasant as normal. Would look at other options before I go back

Thoroughly enjoyed our visit to Brodie. Very high class retail establishment with wonderful products. The coffee and cake was delicious and the staff very friendly. We will visit again next time we are in Scotland.

Contacted them prior to our visit to ask if they were dog friendly, got an email to say they were. On arrival we were advised the dog was NOT welcome and we were expected to sit outside in their garden when it was raining with NO shelter !!! Needless to say we didn’t stay and we’ll NEVER be back nor recommend them as a place to visit

My husband and myself have been coming to Brodie for years.However we didn't have a good experience yesterday .My husband was standing at the deli counter waiting to be served,the assistant was behind the counter fiddling around with something that didn't look important didn't even raise her eyes to look at him let alone ask what he would like,it wasn't until I walked over and said do you want something from here,that she reluctantly took notice and asked for you want something.Very ignorant and rude person could tell she wasn't happy.Perhaps you could train your staff that customers are not an inconvenience as that is how she made us feel.

Had a delicious lunch at Brodie! This is always on my list when I come back to Scotland, and I'm never dissapointed. Beautiful fresh sandwiches with THE most delicious coleslaw and salad garnish. Busy but plenty of parking and available tables. Lovely little shopping areas to look around and we purchased some very fresh and yummy strawberries grown only a few miles down the road. Love how Brodie stays consistently great!

Hadn’t been for a few years and met the lovely Anna ( whom I think is the stylish boss ) at a party some time ago and had heard about exceptional menswear . We arrived for lunch - Amy was serving and a total joy . French onion soup utterly superb as was all the food . Bought loads at the deli and menswear and greetings cards - so great to have all under one roof - well worth the trip from Aberdeen .

Stopped in for a walk about. The shop had decent sales. There was a nice assortment of foods and souvenirs. Definitely a store where everyone can find something. Was similar to House of Bruar

Here for lunch, (been coming here once or twice a week for years) received a piece of paper for kitchen ordered items to be delivered to the table, paid the bill (£29) and the staff immediately come over to ask if we paid, good job I asked for a receipt as the the member of staff immediately assumed we hadn’t handed the paperwork at the till..absolutely disgusting behaviour, you need to get your act together

Great tasty lunch. Nothing fancy just good old fashioned home cooked food. Hot, clean and good atmosphere. Would recommend.

Catapilar in my burger alive and moving 😡 they said it had been washed clearly not. Table of 4 people food ruined. Had to request a refund

Very nice stop between Inverness and Aberdeen. This is a store that sells tourist nik-naks, high fashion, gifts and have deli and a restaurant. We stopped for lunch and a stretch going from Aberdeen to Inverness. Had a great burger and my wife has the mini fish and chips which she really liked since it came with a small milk shake and a brownie. This store is definitely the place to stop.

The afternoon tea was lovely. Nice sandwiches, cake etc. Biggest problem with the place was the male toilets. Disgustingly dirty.

Visiting family, it’s their regular haunt! I can see why. Lovely large open light seating area. Plenty of choice on the menu. Well cooked and served. I would have been happy eating any of our choices.. Mac and cheese, burger, baked potato and prawns and fish and chips. Coffee and cake good too! Loved the deli and shopping in general. Could easily spend a whole here! Good loos too!

Well what a disappointment. I have eaten here many times, it’s a bit pricey, but has always been really nice food. Today Friday 5th, my wife and I both had the macaroni cheese. It was awful. The white sauce has no cheese through it, tasted bland, but it had a weird sweet taste too. The chips seemed to be a half portion and the peas were microscopic. At nearly 13 quid a head, the very least I expect from a Mac cheese is for it to be cheesy. For two Mac cheese and two cans of Coke Zero I paid 31 pounds. I don’t think I’ll be heading back there anytime soon.

We had a salad, chips, lasagne and a fanta. Total price £32.20. Food was tasty. As we ate we thought it was pricier than expected. We spoke to the till operator. It turned out we'd been charged £15.95 for the lasagne...........The menu said £13.75. The till operator said we'd had a different lasagne!!! I would not have paid £15.95 had I known. No offer of refund or apology. This is second disappointing review I have given. Such a nice place but two out of two occasions when we have been disappointed.

It's half self service, half table service, but even for coffee and scone the service is very slow, and that was at one of their quieter times. Coffee like warm, scone average

Expensive coffee at more than £8 for two cups, and still charging extra for non-dairy milk when most places just charge the same. Coffee was very weak and tasteless.

Poorest i have ever experienced here. Cheapest of bread used for sandwiches, coronation chicken as bland as it comes and chips served that had been left under a heat lamp for goodness knows how long. along with two hot drinks and to 2 small tray bits cost £34. An utter disgrace

Great as usual, have been coming again, and again, and again from before the restaurant seating area was expanded. Coffee, tea and cake excellent as usual. Only negative was the abandoning of cars blocking access out. Advice if you are visiting, look further in the forest car park area. There are lots of spaces, we have never not found somewhere to park.

Went to Brodie for lunch today, both ordered Macaroni cheese. Staff were friendly and helpful. Food was very quick to arrive at the table, piping hot and very tasty. Generous portions and reasonably priced. Will be back again.

We arrived about 4.30. We felt that the lady serving us was "unenthusiastic" about our arrival. The restaurant was quiet. We ordered fish and chips. It arrived quickly. It was well prepared and the fish was tasty and fresh. It hasn't put us off Brodie but it would be nice to have a more enthusiastic welcome.

Each year we travel from the North East of England for our annual holiday in Morayshire. We always go to the restaurant at Brodie. Sometimes twice in a week. A few years ago on the menu was omelette which I throughly enjoyed so for the last 4 years I have asked for one and always had one made, even when extremely busy. On our visit this year it wasn’t too busy and they refused to make one!! I was so disappointed! My husband got the dinner to find the vegetables were cold and the meat was minimal. Honestly we will think twice about visiting in the future. Most disappointing.

Called in for coffee and cakes on our way to Inverness. As we walked into the eating area the smell of fresh baked scones hit us and reminded us of mothers home baking. It was really busy but we managed to get a table and had 2 scones and 2 coffees, at under £12.00 for two it was good value and would highly recommend. A great gift shop selection too, a little pricey for some items but I guess it goes with the territory. If you are passing and are peckish then do call in.

food was excellent, simple food, and reasonably priced. restaurant bright and clean, staff taking the orders helpful. however, when went to pay the lady on the left hand till is ignorant. No acknowledgement of me saying hello to her, no thank-you or bye, had to ask for a receipt.

The coffee are is in the centre of the service area. Operated by 2 young kids who took an absolute eternity to serve. Long line. The whole restaurant was staffed by young kids. One we watched wipe his nose, then his hair and then carry a plate to a table. OMG yuk. Service was desperately slow. Over priced and just not the best . Save your money and try somewhere else

We often visit Brodie as a halfway house for a family lunch and it is always busy. We visited on Sunday and by 1pm there were no car park spaces left, so we had to wait a little while but eventually got parked. We enjoyed our Carvery Roast Beef lunches, the gravy and the Yorkshires are amazing and definitely look home made. The veggies were a little sad looking but it was really busy and I think they just hadn't been topped up. Service for food ordered was warned it may take up to half an hour but it was just under that, so no complaints there. Everyone enjoyed a wander round the shop afterwards and an ice cream out in the sun topped off a lovely trip. We will be back.

Beautiful store, lovely goods but the highlight of my visit was meeting Annette in the restaurant. She served me and was absolutely fantastic, friendly, helpful. A Brodie star.

I have been here a number of times before for lunch etc and always great. This time I came for breakfast with husband and adult daughter. What I really disliked initially was that Brodies do not seem to show their menus online; they do not...

Very poor, food arrived 5 mins after ordering, scampi not cooked right and two of our party got food poisoning, both sick. Had to call ambulance for my 92 year old dad as he was very unwell. Ambulance crew agreed food poisoning as the cause...

We had a cooked breakfast, it was delicious. Countryside style restaurant with lots of natural light from the large conservatory windows. Friendly efficient staff. We definitely be back. The only negative part is the women's toilet sink taps are needing refurbished, they are missing the...

My husband , who is in a wheelchair, and I went for lunch today, usually try to go once a week, plenty disabled parking, large restaurant, tables nicely spaced out so very easy to get an accessible table. Food is excellent, and consistently good as...

First time visit since covid very busy restaurant was great. Superb choice of cakes and tray bakes all yummy..

A large restaurant with sizeable food hall come farm shop selling jams, pickles, chocolates, a cheese counter, some clothing and various other gifting items - quite distracting and whilst not cheap is clean and well set out. Toilets are also immaculate and spacious. A hidden...

Found this visitor centre by chance on a Sunday. Decided to try lunch and were not disappointed both Roast Sirloin and Roast Pork were excellent although full menu available . We also later realised that there are limited options for food so early in week...

Lovely restaurant, great food, friendly staff a d good value for money. Would definitely recommend it.

We visited here as part of a trip to Scotland. Excellent food hall with good quality service. Bathrooms were spotless - always a bonus! Excellent variety of products and I spent far too much money. Defiantly visit again if ever up that way - completely...

I had the Macaroni cheese which was lovely. The plate was also full of chips and peas. Service friendly and efficient. Would recommend

We chanced upon this restaurant and thought we’d try it . Sandwiches , salad , ciabatta all excellent, well presented and tasted yummy! What’s not to like. Decent price for delicious food. Keep up the good work!

This is just the most ideal place to have lunch. The variety on offer is excellent from salad bar to quiche to hot meals to classic desserts. The food is fresh, wonderfully prepared, delicious to eat, and all within a light, airy setting that seats...

So so disappointed. I had the scotch broth soup and my husband had a scone with butter and jam. The soup was undercooked in that some of the vegetables were not cooked enough. It was not flavoursome and even pepper and salt didn't help much....

We recently visited for afternoon tea. Afternoon tea is served from 2pm We arrived and ordered service was fast Staff were very friendly and helpful Afternoon tea was a great size for the two of us We got a flat white coffee along with it,...

came here with my dear mother for breakfast. she ordered pancakes with bacon and i ordered banana pancakes. we also ordered hot chocolate which tasted like like literal milk. pancakes were cold !

Had Lasagne was lukewarm broccoli was cold roast potatoes not cooked enough very disappointed meat was sitting out on hotplate to long. First time we have had a bad meal.

Excellent service and great food using the best of local ingredients- a very good lunch. The menu is imaginative too and the restaurant has plenty of space to make you feel comfortable.

Our 3rd visit while in the area .. and it won’t be our last …. Amazing breakfast fools and fresh cream cakes this time .. but have had the food in the past and can’t fault anything … we look forward to our next return...

The food was amazing very tasty, only complaint food under table and high chair from previous diners and it wasn't very busy so no excuse.

Had the Angus burger and chips, our meal was delayed because the printer wasn't working but the lovely waitress apologised and offered us a free cupcake each! The meal was top notch and at a real decent price! I'm not out morayshire much but will...

Visited recently for a lunch time snack. Excellent choice and all the food was freshly prepared and delicious. It is always busy which is a indication of how good it is. Reasonably priced.

Decided to have some coffee and cake while Christmas shopping at Countryfare. Was a bit disappointed, coffee was ok, cake advertised as having apple in it but no real apple taste, Scone was a bit dry. Service OK though.

Great afternoon tea here today. Excellent service from Amanda and Freya. Will definitely be back soon.

Brodie has a new advert on television but sadly no sign of the wonderful cold meats from the advert in the deli cabinet. A particular irritation to me is a sign in the restaurant saying that there are fewer assistants in the "Premesis" Not quite...

From start to finish we enjoyed our trip here. Plenty of menu choice, we came on a Sunday, the roasts were expensive but they looked good enough to eat! I had the burger which was tasty & filling. This place is a little expensive but...

Order was wrong and cold v disappointed 😞as have been plenty times before ...also the lack of people using sanitizer on entry to restaurant

My husband and myself visited the restaurant for tea and cakes which we very much enjoyed cakes were fresh and delicious and thought very good value but we ordered tea which involved one teapot between us and once poured out we got just over a...

Decided to revisit a place I had loved to go in the 90’s and thought as all the hospitality industry had had it hard during Covid thought I would try and support but found it was not to be the same place at all. The...

When I entered the restaurant I chose a duck rap but they had run out of duck at 2:30 in the afternoon!!

You'd be far, far better supporting local shops in the nearby towns where the products are actually local and prices that represent value for money or support local businesses. Local honeycomb small box £8 competing against 4X as large £10 honeycomb from Hungry. Just one example of many.It's easy on vacation to pay over the odds due to that feel good factor. Treat yourself or a loved one. I'd recommend local authentic experiences or products. Memories and a few products last a lifetime and can't be broken. They will not need dusting or spend their life in the back of a drawer and end up in a charity shop years later when you have a clear out.But maybe that's just me!!!

A pit stop here for breakfast. One of us had the wee breakfast which came stone cold, omitting to bring the tea and toast. Whilst I sipped at my latte waiting for my Brodie take on eggs Benedict, my travelling companion had subsequently finished their cold (hot) breakfast, I had to go chasing for my breakfast which had been forgotten about, we ended up eating at different times. The quality of ingredients were really good, local fresh produce, but come on wake up! At just after 1000 am on a Monday morning there is no excuse for poor customer service. Plenty of staff on but a typical Scottish experience, no Manager in charge, walking the floor and ensuring all customers leave happy and foot being served hot and at the same time as all the table.

Always a pleasure to visit this if for a meal or to browse and shop. Food is good and varied and during Covid very clean. Child friendly and plenty of choice for all.

Well organised restaurant on a busy lunchtime. Friendly and helpful staff and lovely sandwiches, children’s food and cakes. Well recommended.

My mother received a voucher for Afternoon Tea at Brodie. We have been on many occasions before and the food and service has always been good. So we were looking forward to our Afternoon Tea. Our experience was definitely different on this occasion! To begin with it wasn’t clear where we needed to go to place the order. The young lady on the food counter was not very welcoming or customer friendly, but we managed to chose our sandwiches were told they would be brought out to our table. The cakes and sandwiches arrived and we were very happy with the presentation of the food. We had chosen to have tea as our drink to accompany the food and received the standard pot of tea for 2 with extra hot water as mother likes weak tea. The sandwiches, sausage roll and black pudding bombs were delicious and we enjoyed them. We then turned our attention to the scone with cream and jam. We have never had jam so runny that it would not stay on the scone - there was no substance to the jam it was so runny! Disappointed with it but we were enjoying the rest up til then so decided to let it be. We moved onto the fresh cream meringues - well we have never been so disappointed! They were soft, sticky and tasteless! We couldn’t eat them and at this point we spoke to a young waiter to complain about them and to also ask if it was possible to get fresh tea, we were politely informed that “you only get 1 drink with your afternoon tea” ! We were very surprised at this as everywhere else serving afternoon tea supply fresh tea and coffee during the course of the meal! We still had cakes to eat but nothing to drink!!! The young assistant we spoke to said he would have to refer to his manager about the soggy meringues. The manager came and apologised for the meringues and offered a 2nd of one of the other cakes, it was only at this point that we were told what the other cakes were! This is something that usually happens when they are placed at the beginning of the meal! The manager also confirmed that only 1 drink was included in the meal, however he did offer to refresh our drinks at that point. We refused and just asked for a box to bring the uneaten cakes home, we were disappointed and didn’t want to stay to finish our cakes at this time.How can you eat sandwiches and cakes over a period of an hour with 1 pot of tea? Very disappointed and we wouldn’t be back.

I have family in Nairn, so I get to visit at least twice a year and have reviewed previously. With the pandemic it has been a couple of years so it was interesting to see how it has changed.The Covid restrictions were easy enough to follow and reassuring. The menu hasn't changed a great deal from what I remember. I don't think there's ever been a great vegetarian choice but what they have had available has in the past been good enough to detract from that. This time, the veggie burger has been replaced by falafel with flat bread and I didn't find it that appetising. The falafel could probably do with some work, that's coming from a connoisseur :-) The service was great and our food arrived quickly. The selection and my dish was a slight let down, hence a 4/5 rating.

Nice enough looking place. Lots to look at if you are in to shopping (I'm not) - but cafe very generic. Suggests its home prepared fare, but seems little different in taste or style from any of the multitude of such places across Scotland. Won't be back - much nicer places in the local area which are much more genuine.

Had a pleasure recently to order an afternoon tea from Brodie Countryfare for our small wedding celebration and I am absolutely stunned with the quality of service we received. The Restaurant Manager contacted my directly to discuss our day and created a special menu with chef assistance to make our day even special. The food provided was delicious and our quest were delighted with the quality and quantity og the afternoon tea. The staff even cater to dietary requirements too. Highly recommend the service for a private celebration.

This place is quite special… and definitely a to-do when it’s rainy! Lovely things to browse and a restaurant which is excellent and reasonable. Cannot fault, and definitely recommend!

The food was quite good and not over-priced but the whole experience is stressful. Too many Covid protocols around. Seemed short-staffed and the staff seemed stressed.The one way system is laughable and makes the whole experience unpleasant.

Went today 26th July, arriving at 1540. Place was not at all busy but had to wait to be seated. No welcome from young woman who eventually came and then recited all the Covid restrictions in a bossy way as if we were idiots. Having chosen a table I went for the cold drinks- again had to wait while staff chatted. They couldn’t give me glasses there but had to get them where I ordered my coffee- had to ask again - no ice offered for the cold drinks. At payment more confusion. Appears that some staff supervision is required.

We were given an afternoon tea voucher from our grand daughter at Christmas. Due to COVID this was our first chance to visit. We have been before but never for afternoon tea. From the minute we arrived and were shown to our designated clean table, given instructions on how to order now and the actual process of ordering the tea I was very impressed. Staff were really friendly and helpful. I picked our sandwiches from a very varied selection and then everything was served to us at our table. All super fresh and lovely varied selection of cakes, scones and savouries. It’s one of the nicest afternoon teas we have had. Well done to everyone involved in these difficult times. Would certainly recommend to anyone in the area. Great value for money. So much food we had to get boxes to bring some of the cakes home. Will definitely be back.

Visited this venue today. The shop is great. The standard of service and the quality of food was brilliant. The staff were excellent ans all PPE was in place and all tables a chairs cleaned after every guest. I felt very safe dining in the restaurant, the staff were all very welcoming and very pleasant,please don’t by pass this great outlet

Breakfast at Bodies country FareHad Breakfast twice on holiday to Nairn ,full breakfast and Pancakes.Breakfast was very tasty and fair value for money ,with very good quality ingredients and nice coffeeRestaurant good atmosphere and spotlessly clean ,only slight critics ordering at counter after being shown to your table which means having to remove and replace masks and risk of unnecessary contacts ,a App would be really nice or table service this would help with social distance rules,especially as shop very carefully with COVID rules and signage etcAlso nice shop with good deli counters and food for sale as well as clothing,household items and furnishings .Well worth a visit if in area ,will definitely return for breakfast if back in area

Came in here for the first time, had the wee breakfast, good value pick 5 items, toast and coffee only around £6. Really good coffee. Would eat here again and a wander round the shop.

Good as ever. Came for lunch. COVID measures excellent. Led to our table. Food arrived promptly. Lots of space. Reasonable price for soup and sandwich. Good helping of macaroni and cheese. Will come again

New chefs? Gone downhill rapidly! Used to go to Brodie every opportunity we could but the last two times we’ve been (and spent a lot of money) have been a complete let down. The food is no where near as nice as it used to be. The beef Sunday roast is dry and tasteless. The beef has next to no seasoning on it. The empire biscuits are disgusting even the kids didn’t eat them. The service is good however the food needs a shake up and quickly! Are there new chefs? Have Brodie cut back on quality and now brought in sun standard ingredients and produce? Have they been told not to season food? So many people we have spoken to recently have said they didn’t enjoy their meal at Brodie. What was once a great place for food is now a let down. Such a shame but won’t be back until I speak to someone that’s enjoyed their meal. No doubt covid will be used as some sort of excuse but it’s no excuse for sub standard food.

Brilliant!! Well informed friendly staff, clean, tidy, floor well laid out re where we should be. Well done!! Soup & sandwich combo a delight. Thank you😊

Lunch for two, cranberry and bacon ciabatta and fish and chips both excellent. Service was good and hygiene procedures professional. Good atmosphere and would definitely recomend.

Last week my wife and I were very unpleasantly reprimanded by the manager for not providing individual details for 'track and trace' even though we are from the same household. He said that under new rules this had to be done separately for each individual visiting the restaurant. Today we went back and tried to provide these details separately but they just weren't interested. This lack of consistency suggests he is clearly not doing his job properly when it comes to the training of staff. He also needs to improve his manner when dealing with customers.

Had a lovely breakfast. I had poached eggs with asparagus and wastle bread and it was really tasty . I really enjoyed it Covid measures are good, and feels like it’s well orchestrated and it’s table service once you orderThe coffee was also good. The only issue I had this visit was everyone at our table received their food at different times

Mum and I took the afternoon to take a trip to Brodie’s to do some Christmas shopping and have a bite to eat. We had such a lovely day, Brodie’s has a fantastic range of products from designer handbags and shoes to every cheese you could possibly think of and we found it very easy to be able to pick something out for everyone. The atmosphere was friendly and the staff were very helpful.Given the current situation which has been so hard for every business there were very good covid measures in place that made us feel very safe and comfortable. The afternoon tea was delicious. A must visit!

Good surroundings, a nice place to sit and enjoy a coffee but the iced ginger cake is absolutely tiny - only half of what you would expect to get for the price. Very disappointing.

This is just sad reading some comments. We, a party of two, had a 40 mins wait for a table for lunch. When eventually buzzed in we were shown a table in the cold, atrium part of the restaurant. Unpleasant to say the least. Staff, I think are doing their best, however , the friendly atmosphere has definitely gone. It feels like more tables have been removed, again ? We were there a few weeks ago. The length of wait is also questionable as there was a distinct lack of speed in clearing tables. Not sure what is going on now and things seem to have taken a backward step. Standard of food for us was good but is getting expensive for the conditions you have to sit in...yes, it will only get colder if they don't sort something out and will put even more people off visiting. There is only so long people can walk round your lovely store. I think sometimes that "Covid restrictions " are becoming too easy to use as a reason for some poor practices.

My family and I have been regular visitors here since I was a child, but after the last visit we have been slightly put off. We visited last week for a birthday brunch, but we left disappointed. We were seated on a table that was soaking with crumbs on it, we assumed the waitress would be back to clean it, but unfortunately she never. When we asked politely for the table to be cleaned, the young lady working had a bit of an attitude and muttered something under her breath which set an uneasy tone. As she cleaned the table she wiped the previous tables’ food onto our laps with no care whatsoever. I really had to convince my family to leave the house that day, thinking Brodie would be a safe and clean environment for us to eat, unfortunately this didn’t feel the case. Looking around there were lots of dirty tables, and the person cleaning tables was just wiping all the food from the tables onto the floor with the same dirty piece of blue roll, which doesn’t look great. Unfortunately on this occasion the food was below average which I will admit isn’t the norm, the coffee was cold and the scones were hard. We will be back, but I hope for a more hygienic, friendly experience.

This is a wonderful shopping experience. The variety of goods is fabulous, and you can never leave empty handed. The cafe is great with a very good menu. At the moment, thanks to Covid all meals were delivered to your table which made me feel very safe. Well done!

Can I firstly say food, service, feeling safe superb.The only comment to make is walking around produce, clothes etc, temperature bordering on cold. We sat in the restaurant to the left of the tills and my mum was feeling bordering on feeling cold. Can you please sort out the temperature in the whole building

This is the second lunch I have had here in the past couple of months. First time it was ok. Chips were not fresh cooked and were tasteless but it was ok.Today however I felt so annoyed I felt I had to share my experience.When my elderly mother and I entered a staff member told us at the door the restaurant's waiting time was 30 to 35 minutes. We had no issues with that and did some shopping.We were later buzzed to oyr table and I went to place the order. 1 starter and 2 main dishes. We waited about 20 minutes and all the dishes were served at once. I asked the waitress about this and said the food would go cold but she was not that bothered and told us to enjoy our meal.My mother only ate half her soup as her main meal was going cold.WE never enjoyed our lunch because of this.To be honest the food was not worth the wait.A huge slab of bread accompanies the soup but the 1 portion of butter only covers a half of the slice. My quiche was so cold it was tasteless and the fish and chips were cold and once again the chips were pasty and tasteless.I raised the issue of cold food with the man in charge of the buzzer stating it was a poor system that all starters and main dishes were presented at the same time but he apparently struggled to get my point then passed comment that they don't really do starters and main....strange comment to make beside the huge blackboard quoting restaurant menu....?He was so disinterested to the point of being rude I explained again the food was cold due to this but he looked past me to a customer behind me shouting..."can I help you?". I just shook my head in disgust and asked him...."Do you care?". Clearly not.We then walked to the till to pay for items we bought and a very brusque young lady barked at us asking if the items in the basket were one purchase or 2...? Her manner was very direct with an elderly lady....not very friendly at all.Overall, a poor dining experience and a disappointing customer service approach. Brodie has a monopoly somewhat due to Clovis restrictions meaning many other eating houses are not open....sadly....but their approach is poor and they need to remember it's not all about churning customers through and getting their cash....it should be about the customer experience.Sadly today for us it was a poor one.I hope other establishments open soon

Attended for afternoon tea today. The standard of the food presented and the service could not be faulted. It is not often as Coeliacs we can feel we get a safe service and the same value for money as a “normal” customer. I emailed ahead a few days earlier & got a quick response and a very attentive & understanding reply. Simon, the restaurant manager showed a very professional understanding of our dietary needs. All COVID guidelines are being followed. Thank you to Simon and the staff for making our visit enjoyable & a no fuss experience. Highly recommend to anyone but especially those with dietary needs.

visited this restaurant on Sunday not for the first time but maybe the last time. The social distancing is well attributed but the meal was such a disappointment my husband had the Brodie Burger ok he said but the chips were cold and soggy ,I had haddock the batter was greasy and chips also cold and soggy quite unpleasant. The overall hygiene I felt was lacking there were a rather significant amount of flies buzzing around, my husband spent a good few minutes trying to get them to go away. The table opposite us one of the chair backs had 6 landed on it . I also observed a young lad clear away the table with a tiny bit of blue paper cursory wipe over the above mentioned chair wasn't even wiped , believe me I'm not the only person to have been bothered with flies . Gone downhill at a rate of knots and I'm not convinced Covid 19 to blame . Very very unpleasant experience.

Stopped here on our journey south. Four years since we were last here. Brilliant as ever, stocked with wonderful Scottish gifts, clothes, books, toys and a fantastic deli. Scotch eggs were delicious. And their home made empire biscuit to die for.

Good coffee, and nice cooked breakfast. We'll organised and pleasant surroundings. Staff very nice and friendly. No complaints

Felt safe and we were well advised and the tables were well spaced out. Our food was very good and it it was served promptly after we ordered at the service bar. The staff were very pleasant and were following the Covid 19 rules and regulations. We will go back when we are in the area again.

ordered takeaway afternoon tea = wow fab selection - best savouries ever - mac cheese pie and sausage roll - and sandwiches cakes scones and tablet perfect and teabags with fork and napkin would recommend

Have visited many times. The restaurant is light and bright. Always very clean. The cakes are amazing. Love visiting the shop too.

When returning from Inverness airport on a Monday afternoon, we stopped here for a break.Ample space in the wooded car park, then a short walk to the main building. A look around the various lavish stores, then into the large, open restaurant. Not many customers when we visited, therefore lots of space.Friendly-ish, efficient staff. Everything was clean and tidy (apart from the male toilet, with paper towels all over the floor).A nice hot chocolate and cake. There was a deal on, which was excellent. A drink and cake each x 4 people, was a total of approximately £9.50!We'll be back.

We’re on holiday in the area and visited today. When we arrived the car park was very busy so we feared that we wouldn’t be able to have lunch as planned. However on arrival at the restaurant we were given a ‘buzzer’ and told that the wait would be 15-20 minutes. We browsed the shop for around 15 minutes and were then called to the restaurant. Everything was very well organised, the tables were well laid out, and there was no queue to order food. Without exception the staff were very courteous, friendly and helpful. The service was prompt and the food very good indeed. After lunch we browsed the shop, tried on some clothes and made some purchases. The staff facilitated this with their encouraging and friendly attitude despite the extra effort they currently have to go through when people try on clothes. We thoroughly enjoyed our visit today - well done everyone at Brodie Countryfare and all the very best for the future.

I love going to Brodie Countryrfare Restaurant as the food is always delicious and the staff friendly.This place can be very busy at times and despite loads of parking in the wooded area it can still be difficult to get parked. It is so popular here that they had to build an extension to provide more seating due to the amount of visitors.They also sell some unusual gifts and household items that you don't find in other shops, and it's a must go place at Christmas especially if you have kids.The sweets and deli department sell their Brodie scones and you have to be early to get some because they are delicious and sell out quickly.They also stock a lot of local produce and other unusual food, drink, equipment etc.A great place to visit for a relaxing lunch and shopping (if you get parked)

First time we've been here since lockdown and we were very impressed by staff and the quality of food We were greeted in a very efficient but friendly manner by everyone we dealt with and although we only had cakes and tea all the food coming from the kitchen looked delicious so will definitely be back soon

Queued for 15 minutes to be handed a portable buzzer which was another 25min wait before been admitted to restaurant. Then ordered food which was another 20min queue. Sorry but not good enough- Covid or no Covid