Brockwell Fish And Chips in Northumberland

I’m at a loss to comment upon the rudeness complaint below. I’ve used this shop hundreds of times and never had that experience; quite to the contrary actually. If I had to make a negative comments they would be: there should be separate staff for single customers when very multiple orders are being attended to as the waits can be excruciatingly long; occasionally the chips can be cold but that’s easily rectified.

Best chippy in Cramlington. Fish and chips Friday tea. Great fish and perfect portion size. Had to go to High Pit whilst Brockwell was closed, now that was awful. All the fish were an identical triangular shape, the batter was dark and greasy and everything looked and tasted as if cooked in very old oil.

Definitely gone down hill. £10.50 for mediocre fish and chips, the fish was poor too many chips smaller cheaper portions would be best all in all far too expensive won't be coming again.

Live local to the chip shop and every time I have ever been staff at the counter have been at most shocking and left me in disbelief in how rude they are

Top takeaway. Good prices, great service and fabulous food. Portion sizes are great and the cod is to die for. Wouldn’t eat fish and chips elsewhere locally!

Called in for lunch had a portion of chips and was charged £2.50 Food was nice and fresh and plenty of salt and vinegar but over priced at £2.50

This used to be our favourite fish and chip shop in Cramlington, the food was lovely. However over the last few years it has started to go downhill, the food that we have had has not been nice at all and on a few occasions when we have got home the order has been mixed up / items missing - like chips in a kebab wrap when we asked for salad or chilli sauce when we asked for garlic. My family say that the fish doesn't taste as nice and the kebabs have also gone downhill. The chips are average, nothing special. I am a vegetarian and used to opt for the cheese savoury, I am not even sure if there is any cheese in this any more and the last few times I have had one, it looked very grey inside, it was inedible and went into the bin. I was told on one occasion that the curry sauce was vegetarian and then on the next visit I was told that it wasn't. I once tried the battered vegetarian chop suey roll but it was very hard to cut, I had to use a steak knife to get through it. We now go to Blyth / Seaton Sluice for our takeaways.

Similar experience to Stephen D. I was shocked and disappointed to open my chips when I got home to find a measly portion. It’s not the first time. I thought it was a one off but it’s now the second time. £2.50 for what was a handful of chips is not what your customers expect for that price. The cod portions are also smaller. They used to struggle to fit them in the box but not anymore. It’s not the only chip shop in the area so I’ll be taking my business elsewhere now.

I know prices are raising but ordered a "large" portion of chips, what i got was less than a small portion, clearly reducing portion sizes whilst still pricing high, £2.50 for a portion of chips is quite expensive, id at least expext a decent portion for that!

Cracking fish and chips, huge portions just love them, the fish is always lovely and fresh and the batter crisp and light

Called in an lunchtime for a special - this time a cheese pattie, chips, curry sauce and a barmcake - the food was lovely and hot and the curry sauce was especially good on this occasion. We will be back - just wish we lived closer so we could visit more often.

I have had fish & chips at different places through the years, Blyth, Seahouses, Amble, Scarborough, Acomb, and there is no place better than Brockwell. They are friendly, service is good, and prices aren't too bad. I just love the food here more than any other fish & chip shop around.

This is an excellent chippy - the best in my area. I travel to this one despite living next to a different chip shop as the food is great. Everything tastes freshly cooked, the chips are lovely as are the burgers etc. This is why I’m finding it such a struggle to give a rating. If it’s food then it’s 5/5 if it includes the ordering experience then it drops so have left it at 4 stars. Went in after work to order and the shop was empty except for one customer waiting for their order. A girl behind the counter was stood with her back to us, waiting for something being put out. We wanted to order something that takes a few minutes so decided to give them the heads up and my husband said very politely ‘excuse me’ Nothing. She’d heard but chose not to acknowledge his presence. So he said again but louder and still polite ‘excuse me’. She didn’t say anything, still ignoring him and she was stood right in front of us, then asked someone on the other side of the hot counter to get a colleague to come through. All she had to say was ‘hang on’ or ‘I’m busy’ or even ‘2 secs’ but no, she went down the ‘I’m going to ignore you because I’m rude’ route. Appalling customer service. The lad came round (and he was lovely) and took the order for my husband. when everything was ready I said to the lad that ‘Ms Orange Hair’ was a very rude lady and he apologised but I told him no need to as it wasn’t his fault. We left and got into the car but could see into the shop and the lad obviously said something to ‘Ms Orange Hair’ as we could see her mouth going mental with her face screwed up. She was not a happy bunny. Good, then she knows how we felt. We love this chippy, as I say the food is tremendous and we will be back and the gentleman who served us was lovely but Ms Orange Hair is a huge let down for this business with her lack of customer service skills.

Called for lunch as we were nearby,,,,,,,,,,,,,,,,,,,,,,,,,,,,,it was great. Chips were excellent and the sausage and curry sauce very tasty indeed.

Brockwell fish and chips will always be the best chippy in cramlington, it is our regular and we have never had a bad meal. The staff are friendly and professional and the food always fresh.

Todays lunch was very greasy indeed which it is not normally so not sure whether they need an oil change or maybe a different fryer was on. Also probably due to the hot weather the barmcake that came with lunch had a bit of mould on which put me off somewhat.

I am not a fish n chips expert obviously being French but I really enjoyed it. Massive fish, tasty and plenty of chips

We ordered a few meals last week and when i opened them to eat i was really disappointed that the chips were NOT chippy home made chips . These were frozen chips like you buy from supermarket. Really not happy and if i had known...

Definitely the best fish and chips in cramlington always fresh and cooked to perfection .i would even go as far as saying best I’ve ever had anywhere

I went there to celebrate my players performance and decide to have a takeaway for lunch with chicken nuggets and chips and batter, took them home and they were simply the best and would use them again and the best chippy in cramlington

We often visit here on a Friday for lunch at work. The lunch boxes are delicious and huge. Highly recommended

The best fish and chips we have found locally. Good sized portions, well cooked. Our visitors from other parts of the country are always amazed by the quantity and quality of the fish

Excellent local fish bar always good portions and fresh. Service fast and efficient with good variety of choices.

Every Friday we wander around the north east,and grab a takeout for tea,we’ve done this for the last 10 years so We’ve bought Fish and Chips from many different shops......This establishment serves the best Fish and Chips we’ve had,bar none(stargate in Ryton comes close)Food was...

get some fish and chips from the brockwell lovely go and get some fish and chips from the brockwell lovely go get some fish and chips from the brockwell

I went to pick up tea and ordered haddock and chips. No haddock so I had cod. Fair enough, the fish tasted of nothing, not well cooked and soggy. There was enough chips to feed four people but you couldnt get through them all if...

Everything fresh and hot, shop spotless, the staff are very friendly and helpful and loads of parking right in front of the shop.

Crammy's best chippy, 100%. Kebab wrap is to die for and staff are always friendly. Great value for money as well.

I have enjoyed the lunchtime specials here for quite some time now. There are a choice of specials with an added side order and a bun for a reasonable price. Friendly staff as well. Worth a visit.

I have used this chippy since it opened, usually once or twice a week. It’s lovely and clean, the staff are very polite, efficient, and friendly and the food is just the best. Good size portions, a varied menu, and the fish is lovely, the...

Called to grab a quick bite when we were out and about, got a lunchtime special from here which we shared. Battered sausage,chips and curry sauce and a seperate barmcake this time - it was much better that way as advised previously by the owner....

They were good portions of fish and chips, very tasty, staff courteous and efficient. I would highly recommend them.

We had fish and chips for tea and thoroughly enjoyed it. The fish was large and perfectly cooked. Good portion of chips and lovely mushy peas.

Good food, cooked to order, great batter on fish recommend to any one. The service here is brilliant. Thank you to the chippy.

Called in for fish n chips, good white fish, red hot and a nice thick fillet, chips well cooked, good golden colour, good taste, what's more to say, very good.

My fiancee and I have been here a few times, the fish is always fresh and amazing quality. My fiancee often has the chicken burger which is hit and Miss, sometimes she gets a huge fresh chicken burger with loads of fresh salad and other...

Really fancied a chip butty for lunch and was in the area so decided to give this place a try for the first time. The staff were friendly and the food was delicious, the chips were cooked to perfection and I really enjoyed my lunch....

The batter is lovely and the portions are good. Great value for money. We have recently started getting our fish and chips from Brockwell on a Friday night. Haven’t been disappointed yet.

Cooked to perfection and very quick service from polite staff, the quality of the fish was very good along with a generous scoop of crispy batter

We used to love this fish shop but the last half a dozen times we have been the food has not been good. Several times we got home and the order was wrong or missing something - we got curry sauce instead of garlic once...

Well cooked food, good offers including lunchtime specials. Usually busy but quick service and handy car parking.

Visit at least once a month. Service very quick fish tastes amazing. Staff very helpful. Plenty of different choices if you want to sway from the fish and chips.

go there regulatory and always very nice food staff always very good and always very clean and a good price

We are not regulars but whenever we want fish & chips, this is our first choice. They offer high quality food & fast service.

Popped in to pick up a quick lunch with hubby. I had the lunchtime special of a chip butty with sausage and gravy, hubby had a garlic burger. Delicious! Their chips are outstanding, cannot be beat. So much food could not finish it all despite...

Often bring my niece, good value of money with kids boxes, not sure on other things and chips are usually quite dry

came for some food sometime in April and its a great fish and chips shop and do some great offers, the food is how I like it and nice and warm, Its a chip shop in Cramlington worth going too as the staff are superb

Called one lunch time as hunger pangs hit us and it smelled lovely as you walked past - we were dropping off some donated items to the st oswald charity shop. Bought a chip butty and a battered sausage with curry sauce. Tasted lovely, only...

Absolutely beautiful always hot and fresh the portion size is very generous best in Cramlington can't fault it only thing i wish they would do is deliver .

Love food from here has always been beautifully cooked prices reasonable . delivery would be nice as parking can be bit of nightmare . Would recommend

We always get our fish and chips from heat there fish and chips to us are way better that Harry Ramsden even and the price is much better

fish and chips from here does not break the bank and portion size is good. Quality is exceptional staff were friendly

Tonight we went into our local chip shop which is usually pretty good for food, however tonight was a different matter. I live about 4 minuets drive from the chip shop and in this time you would expect the food to still be hot by...

Clean, friendly & efficient staff always have a chat. Good choice on menu, kebabs easily serve 2 people. Fish always fresh good size.

I love that they serve cod bites here as I find they are better value than fish and chips. The bites are of a good size and we usually get six cod bites chips and mushy peas and they are enough for three of us.

Last few visits have a been a let down getting the order wrong, soggy batter etc, tonight was the last time we'll be going, ordered kebab n chips, it was disgusting the kebab was dry and could almost snap the meat it was so over...

Absolutely love this chippy. Always fresh and hot and completely delicious. The only chippy we go to in Cramlington.

Used to be really good but now the fish and chips are greasy and soggy. Used to be best around but wouldn't go there now .

Whenever we have fish and chips, we always go here. It's local, cheap, has great service and is just really tasty. I haven't experienced everything on the menu, but what I have had is simply amazing.

Opening hours are no use for those having an evening out and fancying a chip shop supper. Even a reasonable 10:30 early evening one? Saturday as we know is later; this one shuts early evening and as early as 9. Cod bites are popular but...

A busy and well run food takeaway and locally handy for residents as well as visitors from further afield. Always freshly cooked because it is always busy.

Called in here at teatime for 6 codbites and chips only to be told there wasn't any and if I wanted fish I would have to wait as there wasn't any ready. So I waited for the fish but didn't find it as tasty as...

Andrew was running round the chippy slapping kate with a jumbo sausage pretending it to be his little willy he then rubbed it in garlic sauce and rubbed in on her cheeks

Visited just for some chips and for 2.00 a bag the potion size was terrible and half of them were a dark brown colour so I couldn't eat them 😡!! Wouldn't recommend!!!

I went and got chicken nuggets and chips, great value and the best chicken nuggets in the world and get plenty with a great price and I be coming back

We often use the Brockwell "Chippy" as it's local to where we live however there are more than three fish and chip shops in our area but we much prefer those prepared and served at The Brockwell Fush & Chip Shop They are cooked well...

This chippy is the worst in the area, the jumbo sausages are disgusting!! They dont even coat your food in batter, there is very minimal amounts of batter on your fish/sausages etc. The chips are undercooked and raw. STAY AWAY. Much nicer chip shops around....

Just had fish and chips from here, cold chips, fish full of bones, ordered 2 portions of mushy pies when we got home and unwrapped them we had one chilli sauce and one garlic sauce. Hope whoever ordered a kebab enjoyed them with mushy peas....

spot on donner wraps from here. if getting it with chips be warned the chips are very hot! lovely all the same

The best thing ever I want to come back the service was doing a great job it was the best thing in the world so I I want to come back

We had a mixture of fish and chips kids meals and a mixed kebab we loved everything fantastic service and food

Always fresh fish and chips,best in Cramlington.staff are friendly and always helpful.clean and tidy shop.

To expensive for burnt chips very rude women with no customer care at all , worst fish shop ive been too very rude and deffo wont be back.

Arrived late and they were cleaning down, there was some wet floor signs but they didn't indicate which part if the shop was being cleaned and yes I stood at the wring side. A young man was rude and told me to move to the...

Saturday lunchtime - very busy, queuing out the door. Lads behind the counter were working hard and service was quite speedy. Fish & chips were fine and they had some good lunchtime 'specials' available too. Would recommend this plaice !! :-)

This is our local chippy so always go here when fancying a treat. The staff are always friendly and the fish and chips are always fresh, tasty, suitably crispy and piping hot with decent portions.

Brockwell is my local and I have been buying there for over a decade. I've tried several other chip shops but Brockwell always stands out as the best quality. Don't be too surprised if the cod sticks out the side of the box cos they...

Food and service was fantastic! However I couldn't help but notice a staff member named Karl Dodd bouncing on a smokey in the back of the shop. This is extremely unhygienic and I'm sure it is not healthy for Karl either.

local to me though i wouldnt go if it wasnt good!quick servce, i pop in for lunch time special for £3.00, very nice & a struggle to eat it all!Kebab wraps very nice too.Recommended.

Really nice fish and chips from here. Really nice friendly staff. We get our fish and chips from here regularly.

I popped in for late lunch and the food was cooked to order. The staff were friendly and the service very efficient. Best chippy for miles!

Always busy at lunchtime, as local workers call in for their take away lunch.Staff are friendly, choice of meals is very good, and never too long to wait

Rockwell fish and chip shop sells the best fish and chips in Cramlington. The fish is so white and flaky, the batter lovely light and crispy and the chips are perfectly cooked, if you fancy a treat this is the place to go.

Fantastic food great portions sizes and brilliant value for money. The service is always amazing, the women who look like a dinner lady is great and the lad with an eyebrow piercing and tattoos is the best, wish my daughter had a boyfriend like him!

We went to whitby recently had fish and chips,the fish was not as good as we get at the brockwell fish and chip shop.at the brockwell the fish is always white and tasty.they also have a range of great food pies kebabs etc.all the usual chippy food the kebab wraps are excellant value.all the young staff are good and polite,the owner IVOR always speaks.been a customer for many years,thankou steve,cramlington.

This is a lovely local traditional fish and chip shop that also does a range of other expected items and at lunch times does a good range of lunch time specials and if what you want is not read the pleasant staff will get it cooked to order for you, the fish is always scrumy. This is a takeaway

Use this chippy regularly. Quality is very good. The only thing I thought poor were the pies which when I last had one didn't have much filling. I haven't tried the pies for a while so I don't know if they have improved. The fish and chips are excellent

Fresh fish and good helping of chips always very helpful staff, the kebabs are very good and not greasy at all

A good range of different foods, they cook the vegetarian cheese patties and spring rolls with the chips separately which is great. The staff are friendly and the prices are very good.

We only buy fish and chips occasionally and are lucky that the Brockwell Chippy is so handy. Generous portions which are always hot and fried to perfection.Recommended.

Use Brockwell Fish and Chips at least once per month, never had any reason to complain. Great choice of food and a quick service.

the amazing smell initially attracted me as I nipped to the shop for a paper.there were about three customers before me but were very quick to servethe chippy was modern and very clean the staff polite ordered cod chips and mushy peas boy they were so good thank you very much

Great lunch time deals... Really enjoyed the specials will go again for more yummy food . Very clean and staff helpful

Visited here last Friday evening and the queues were out the door nearly. A very popular choice!! Fish and chips and curry sauce very enjoyable.

I regularly visit this chip shop, it is the best around this area. I live the cod bites and the chips are always nice. Reasonably priced too

^^TW comment is a load of s**t how can u say not like it used to b.... Then in the next breath say it's just a chippy.TW if it wasn't the clean I don't think they would b getting a 5* rating. Have u ever thought u night of gone in the shop peak time n course it's not going to b gleaming when the staff is ran off their feet ques to the back of the door. And for staff keep asking for the order I'm sure I would if they r busy n serving a couple of people at a time I would ask to make sure the customer got the correct order. N it's not cheap it's on par with the rest of the chippys in the areas. U haven't actually stated what ur bad experience was.. I've been a regular customer for the last 10 years. U commented on a few things that day with bad reviews busy body.

Really good choice of menu items. Food cooked to a high standard. Only downside are the queues at peak times but that in itself is an indication of how good this place is.

It's a fish and chip shop. There isn't anything special about it, there never has been. The staff don't listen to your orders properly, and the hygiene isn't what it should be. Cheaply priced - but it is just a fish and chip shop.

Thought we would give them a try after passing my times when there was always a queue, well worth it best around by far in Cramlington

This place does all sorts of great grub. Things like Haddock and Haggis are usually cooked to order, and are worth waiting for. Friendly staff who work very hard to serve everyone quickly. Never had a bad meal from here.