Based on 1.688 opinions finded in 1 websites
Based on 1.688 opinions finded in 1 websites
Nº 190 in 285 in Broadland
Opinions
Limited menu, no alchohol free beer, loww staff levels. Left without ordering.
John Addy . 2024-07-08
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We went for breakfast and there was very staff working. The food was being topped up, tables were missing cutlery and plates weren't being taken away.
Adrian Jones . 2024-06-23
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Been going here for lunch on a Friday for a long time. Always made welcome by the staff, Tannia especially. Food and drinks are decent and good value. Will miss this once it closes down, shame on you Whitbread!
Michael Bertram . 2024-06-21
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they will close after two weeks time.
sunny law . 2024-06-20
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Some of the staff are not very friendly particular the women with brown here in her 30s behind the bar so we stopped going to this one also very tight on the meat might as well just have a vegetable carvery.the waitress are very nice they are younger ones very polite
Chris . 2024-06-18
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Excellent pub food. Hubby chose the Trio of Pies. Very tasty. Order and pay at the bar.
Debbie Brown . 2024-06-14
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We went for a mothers day meal with the family, armed with a 25% off voucher which was issued the day before via email. It could not be accepted when we arrived and the manager could not do anything about it. So despite having Blue Light Discount and Defence Discount as well. We were falsely lured in and paid full price when other restaurants would honour the vouchers. My food was nicely cooked however I was still, hungry afterwards
Paul King . 2024-06-13
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Awful, Awful meal, it was supposed to be smothered chicken, but it was burnt black around the edges and on the back, dried up sauce and bacon on the top. thrown on the table by the waitress who virtually ran away , probably because she was to embarrassed. Going to try the hungry horse it can't be any worse.
Stephen Howard . 2024-06-08
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Came in with a group of colleagues for lunch today, waiting staff specifically Tania were very friendly and helpful. Food arrived very quickly and was very tasty. Atmosphere was very relaxed and we all had an enjoyable break from the office
Dean Tucker . 2024-06-07
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3 people ordered food 1 order was wrong was put right ,another order peas and scampi were warm chips were piping hot that's a plus,plate of food was taken away by a helpful waitress warmed up the food but sadly by the time the plate of food was brought back the other 2 people had eaten there food so had to eat the food alone not a nice experience
dawn landers . 2024-06-04
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I have not been here in years but thought I would take the children during the May school holiday week. Sadly I waited 50 minutes for our meals and when it arrived it was nearly cold. my daughter's burger was burnt. Only 1 staff member behind the bar which caused a big que and 1 waitress to bring food. Clearly short staffed. Won't be returning in a hurry.
Roseanna Earl . 2024-06-04
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Service was averaging at best, the woman behind the bar who served us came across as she really didn't want to be there. No cocktails available as they'd run out of everything, food edible.
Spencer Ludkin . 2024-06-02
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Given 1* because you can't give minus. Had lunch for two. Nothing short of atrocious. Plate 1: The burger was cold and very hard. Coleslaw did not arrive and had to be asked for. 2: Fish was burned, chips cold. You could tell the food had just been thrown onto the plate. Won't be having food there again.
Steve G Smith . 2024-06-01
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Tannia was so lovely when myself and my son came for breakfast on Tuesday morning. Tannia explained where everything was and said if we needed anything to just ask. I had the porridge which was delicious. Thank you Tannia
Sherrie Emsden . 2024-05-30
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Liz in the soft play area is absolutely amazing. She goes above and beyond for her customers. X
Lisa Webster . 2024-05-30
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The food is very good value and very tasty , good deals especially for children. The lady named liz on the till in the play area has been really accommodating and friendly both times i’ve visited , you can tell she really enjoys her job and works really hard .
Jazzy w . 2024-05-30
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Had Sunday carvery, which was very tasty.
Richard Pullen . 2024-05-29
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I was served by Ellemay and she was so kind and helpful and she made sure to ask about allergies. She made our experience very pleasant and enjoyable.
Shyla Boyle . 2024-05-29
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Great restruant, workers were friendly. Kids meal was poor with only 6 chips on the plate! Play area is okay it is quite ridiculous that you have to pay 4.50 pp to play and the worker in there called Liz is very snotty and rude and doesn't deal with situations very well. would recommend to go exept getting the kids meals and play area. apart from that it is a good quality resturaunt. slightly outdated and dirty enviroment.
Kyle Butcher-Kiddell . 2024-05-23
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Wait on breakfast had ask for several things to come out long wait complained no apology tables dirty
Hollie Bradford . 2024-05-09
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Very inconsistent been a few times and the food has been ok but some of the staff were rude. Then the food is terrible and the staff are ok. Last time I went both were terrible. My partners steak was raw, my vegetable lasagna had no garlic bread and all the meals looked like they had been sling shot onto the plates. I won't be going again
Sue crompton . 2024-05-08
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Lovely staff, cheap prices, fast service, nice decor
Charlotte Widdowson . 2024-05-07
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My worst restaurant experience in years! We ordered food and although the starters came quickly we were waiting over and hour for mains. In the end I went and spoke to someone working there and 3 of our 4 meals came out. No apology. After three of our group had half eaten our food, the fourth meal came out. There was an apology and to compensate they made a portion of cheesy fries large instead of regular. So what - if I'd been running that restaurant, I'd have offered free puddings as a minimum. Staff were not friendly and food was OK but wasn;'t great. i wont be going there again any time soon.
Hamish MacQueen . 2024-05-07
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Food was good and staff always very friendly and helpful.
Michelle Wurr . 2024-05-06
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We often go for the children's area with our grandchildren. The lady liz is really nice and helpful . Unfortunately liz wasn't there for a couple of weeks and we had a girl called lyn who worked in there . I must admit I don't usually do reviews, but I just had to do this one. Lyn was very rude to the customers and us . Even my daughter took her children there and said how rude and sullen she was . Glad to say liz is back and harmony reines
Sally Leeder . 2024-04-27
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All great we didn't get round to eating unfortunately because we had to move the car! 3 hours parking isn't enough really
Tracey A . 2024-04-19
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Good food and drink , only go when get discount codes , not the cheapest without discount codes
Haydn Farrell . 2024-04-18
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Nice place for a meal.. however I had the fajita burger..the bun was cold..chicken overcooked and tough..the menu photo showed a descent size bowl of chilli..when it came was in a very small slim jug..disappointed...however the kids meals were great..good portions and nicely cooked..
jacqueline Wilis . 2024-04-17
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Run down, unfriendly, unhelpful staff. Booked a table for 6, they didn't have the reservation for us, offered us a 4 seat table. Useless.
Sian S . 2024-04-09
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Excellent service and value for money.
Dorothy Goodwin . 2024-04-06
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Thanks for everything very good staff especially Tannia for sorting things out I've put you a wine in thank you 😊
Jem North . 2024-04-05
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Dreadful service. Failed to bring a dessert even after being reminded. Another reminder, it arrived, some 2 hours from order time. Trio of pies was 2 beef and 1 chicken. Lamb went AWOL.
Marites Agustin . 2024-04-05
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Absolutely lovely breakfast and amazing value for money! Tannia is also really welcoming and does everything she can for you
Jack McNamara . 2024-04-03
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I come here alot and i am never disappointed. Had the club sandwich today and was very tasty. Tannia and nikki and the rest of team are always a pleasure.
Niki Hall . 2024-04-03
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Met with friends who had travelled down from Scotland and we're staying at hotel next door was surprised at the quality of food for the price and I was able to use my blue light card would definitely return
Ruth Gordon . 2024-04-01
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My partner looks Spanish. We were 5 adults and three kids, and we were told no tables free, and we counted 5 empty tables, on holiday from Northern Ireland, and we are not impressed
Brian tugs . 2024-03-29
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Carvery breakfast, lacking fresh orange juice and decaf cappuccino but otherwise a good selection of continental and cooked food and drinks.
Sharon Jakeman . 2024-03-24
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Absolutely lovely place, pleasant greeting instantly on arrival, very accommodating and helpful staff thoroughly enjoyed the experience highly recommend
Paul Bacon . 2024-03-21
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Shocking! All you can eat help your self breakfast and they have nothing ready, people just standing there waiting for food to be brought out and when it was it was either not cooked properly or cremated. I had eat mine in separate stages or stand there and wait while the rest gets cold .. so badly ran it's a wonder there still open. This is the third time eating there and it's the same every time. Will never go back
Gavin Freeman MC So-Low . 2024-03-20
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Service is very slow,atmosphere is not great,however i domt blame the staff,they are clearly working hard,but they don't acknowledge you if you've been waiting long.I have stayed at the hotel next door 6 times in the last 8 weeks and its always the same,twice I've waited over 20 mins for a starter and twice over twenty minutes between starter and main.
Paul Franks . 2024-03-19
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They take such good care of me with my allergy. Kitchen always cleans down and prepares fresh. Exclusive gluten free fryer. And lovely cauliflower cheese and gravy on a.sunday for carvery. Brilliant with my son too who has food restrictions.
Helen Watts . 2024-03-16
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Freshest nacho starter ive had in a long while
Sean Linnell . 2024-03-14
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Very nice in here only reason not a five star was because I had to wait at the bar for five minutes to get a hot chocolate before someone appeared and wasn't overly busy either ......staff were still very polite and helpful though
Fillthatplate . 2024-03-14
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Food is not great, sour cream more likely frozen and served grainy.
Nikolai Grjaznov . 2024-03-11
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Shocking..our granddaughters food was terrible. Large chip in her bowl and the sweetcorn was swimming in water.The veg side had been prepared a good while, they were dry and grey. Best bit was the desert. Won't be returning. I know its cheap but the childrens food was basic and basically inedible. I did complain and it was changed, however took ages to come.
Heidi Robinson . 2024-03-09
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On arrival we were told it is a limited menu (this is when we should have gone across the road to Hungry Horse ) fryer broken so no chips only jacket potato or mash . Meals arrived ok mash was hard and dried up gammon you could sole shoes with egg was like rubber onions were black toasted club sandwich bread was not even light brown could go on but I think you get the picture. It's the worst meal we have had ever. Drinks were fine. Over all a very disappointing experience.
Geoff Plowright . 2024-03-04
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its ok , its a brewer fayre nothing amazing
Neil James . 2024-02-29
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Nice place to visit ,meat poorly carved (very thin bits and pieces )roast potatoes over cooked and stocked together gravy very thin and tasteless,no Apple sauce ,in all very disappointed
Valerie Curtis . 2024-02-26
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Very busy, staff worked hard to provide a good service. Could have been seated by the duty manager in a better area for the evening meal, especially as we were guests in the hotel as well.
Rob Sweeney . 2024-02-19
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It's from the UK and it's a very good catering group.
Dikko Fong . 2024-02-17
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Lovely place, great atmosphere and lovely food!
Vicki Gregory . 2024-02-17
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I don’t recommend the club sandwich. There was no chicken breast just diced tasteless guey stuff. A hard overcooked egg and three rounds of hard dry toast. I know it was a 2 for £11.49 deal but I wouldn’t have given it to the dog.
mollie miller . 2024-02-16
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Not so bad. Went mud afternoon and very quiet. Standard food for a pub
Andrew Metcalfe . 2024-02-07
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Had the breakfast buffet. Tasted great. Pain Au Chocolates, Croissants, sausages, bacon, hash browns, black pudding as well as baked beans and eggs. Toaster machina and all! American style pancakes with mixed fruit. Would recommend. Rustic atmosphere wasn’t as pleasant for me. Amazing vegetarian option.
Henry . 2024-02-04
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Server Maggie and waitress both friendly and helpful…
Paul Finkhouse . 2024-02-02
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I recommend visiting this place and trying delicious food and experiencing great service. I will definitely come back here.
Jowita . 2024-02-01
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Great service. Food and drinks are good. Regular offers are amazing 👏
Linda Rose . 2024-01-29
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Been to quite a few places like this but this is by far the best in every respect..well done
Stephen Young . 2024-01-29
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I tried to go here at 21:45 and it was fully closed . Inaccurate timetables and waste of my time coming into here
Jose Luis Martínez Tejedor . 2024-01-28
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Table of 7 booked in this evening, asked politely if we were able to sit in the soft play area as we have an autistic child with us and we were point blank refused. Food came out, burger was overcooked, lasagne was mostly tomato sauce, sausages on the mixed grill were cold, steak cooked wrong, eggs were as solid as englands defence in the euros, and a dessert came out frozen when it wasn’t supposed to be..only reason I’m giving this a two star is because the drinks were cold! Overall highly recommend!
Damo f . 2024-01-23
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Good food at reasonable prices. 😁😁
Anthony Cooper . 2024-01-20
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I waited well over 30 minutes for my table to be cleared and my desert to arrive, Staff to busy standing around drinking coffee and chatting to serve customers. I will not be using this place again.
Richard Owen . 2024-01-20
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We always go here for a carvery or an evening meal. Lovely food and people
Julie Brown . 2024-01-19
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Didn't eat, just met family for drinks between Christmas & New Year. Cosy, comfortable place and the drinks were reasonably priced. Staff were friendly and the place was warm & welcoming. Nothing to grumble about, ticked the boxes 👍
Joanne Sanders . 2024-01-15
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Breakfasted here for a change, just under £10 each for an All you can eat breakfast buffet, it was OK, the sausages were realy nice, the rest was just OK, constant queue for the one coffee machine when I got to the front, no cups, hey ho. Would I go back? Yes but only if I was out voted.
Louise Kent . 2024-01-14
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It's okay, nothing special but for the price it's an okay meal
jon sheehy . 2024-01-07
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Great value, all-you-can-eat breakfast buffet
Mark Burgess . 2024-01-06
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Hired the soft play for a gathering and it’s awesome!! Toddler table with toddler chairs, adult table with adult chairs, the door to the area is pretty heavy so 2 year olds unlikely to be able to escape without adult help. Soft play itself is fab, 3 levels with slides and lookout windows, standard netting so you can see them most of the time. Kitchen staff helpful at saying what more food might appear on the buffet, showing just how fresh the food is - and it was fresh. The serving staff even let me get a glass for juice on our way out - it’s hard to get back for a drink when the kids are in the soft play bit! That really helped me out for the drive home. Thank you for an excellent experience all round!
James Goodhew . 2024-01-06
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The overall place I liked but had a few niggles like they never cleaned our table away when the the children deserts came and the service was a tad slow but friendly
Philip R5owland . 2024-01-01
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Only attended for the child play area. Recently changes have been implemented to remove the ball pits and replace with the cheaper option of just soft flooring. In the "Toddler" area there was a single small slide which you cannot go alongside, some ancient soft play toys and a ridiculously dirty, hard sponge matting. Staff were completely absent, waited 10 minutes for a staff member to even show their face. When they did they resorted to telling adults off for going on the equipment with their children or not wearing socks even when adults are told to supervise their children. Completely contradictory. Staff were also quite busy with telling adults off for having glasses on certain tables despite being 3ft away from tables that were permitted to have glass. Generally gone down hill, left early because even our child got bored as there was very little to do and not worth what you pay for in the slightest. Better off going to a different play area...
User 66 . 2023-12-30
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Superb food, great service. Really good!
Boerboel . 2023-12-30
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Food was great, friendly staff, would recommend
caroline barratt . 2023-12-25
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Need more spices on the Thai green curry.
Marvin Coe . 2023-12-23
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Appalling service! 1 bar staff and had to wait 15 mins to order food. Didn't bother trying to order a wine slightly later. Will not be going back.
Steve Francis . 2023-12-21
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Best breakfast for this year and all at £9.99, warm and friendly atmosphere ! All six of us agreed 10 out of 10 brilliant ! 👌
Vaughan Rowley . 2023-12-18
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Yes it was awful from start to finish
Terrence Child . 2023-12-17
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We always come here for the kids to play at the playarea and they love it. The place is clean and very easy get in. The staff is super welcoming especially our favourite lady Liz. She is super friendly and very helpful. I truly recommend it! Nevila
Nevila Dumullaku . 2023-12-17
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We had the festive menu and it was absolutely delicious we left very full and satisfied only £16.99 each for 3 courses!! Couldn’t get much better !!
Ellemay Page . 2023-12-05
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Lovely carvery, it was really busy and not many bar staff so it did take a while to order our food and drinks.
Jemma-anne Stimpson . 2023-12-04
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We came for a works Christmas outing. 22 people. Everything was for the most well organised (any issues although very small where sort quickly with no fuss) and food came out hot and was good to eat. The duty manager was very attentive and nothing was to much trouble. Staff were very good attended to all our needs. Food was good quality and value for the price of the festive menu Thankyou. Brewersfaye good job well done
Lee Manning . 2023-12-03
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Visited Brewers Fayre Broadland soft play on Sunday. And the service we got from Liz was amazing. She was super friendly and helpful. Definitely will be coming back
Rasa Staneviciute . 2023-11-28
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Decent place, ok food and selection. Friendly staff.
Felipe Santos . 2023-11-28
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Food is standard pub food but the price reflects that. Very good value ! Great place.
ryan aspin . 2023-11-27
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Absolutely disgusted with this establishment!!! my son was given a Sharpe steak knife to carry back to the table..he is 10 years old! Managers attitude was atrocious and was defensive saying my child shouldn't have asked for one..so does this mean any child any age walking around this restaurant ( which they do as self service drinks and play area) are given a knife if they ask!! Luckily there where no accidents..the staff here need retraining !!!!
Samantha Gwilliam . 2023-11-26
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The all you can eat breakfast is amazing for £9.99 and it is a firm favourite between me and my friend and our families. We've been a few times now and the selection of food is always good - fresh and hot and plenty to choose from. Very child friendly too and the fact that children go free with every paying adult is a bonus! Can't wait for our next breakfast :)
Gemma Syder . 2023-11-26
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Staff could be more helpful in alerting you to telling you that you have to book your car in never have been to a restaurant where you have a limited time on a car we where there with family that came down from Chester and hull the service was bad as we got our meals at different time spoke to the manager he wasn't bothered as he already had our money and wasn't interested in the car parking no wonder so many businesses are going out of business when they aren't interested in the customer only the money
Bev Smith . 2023-11-26
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Lovely breakfast a couple weeks ago! Top flight👌🏼
Kay Costen . 2023-11-24
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Liz was fantastic! Play space was great as well and food was delicious. Highly recommended!!!!
Robert Bellow . 2023-11-23
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Liz very helpful in the play area
Saffron Hennessy . 2023-11-23
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We spent a few hours in the playing area and we definately will come back. Liz - the lady in the play area is very helpful and friendly
sophie smith . 2023-11-23
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Fantastic service by the lovely Liz
Selina Salter . 2023-11-23
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Lovely food, great experience in the soft play. Liz was really friendly and helpful- nothing was too much trouble. Kids had a great time!
Victoria Hampton . 2023-11-23
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Great service from Liz in softplay along with a friendly manner.👍
Richard Sturrock . 2023-11-23
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More a review for Liz in the soft play area. She’s got her work cut out in there but she does a good job! Always feel confident leaving my kids in there. Food isn’t what it used to be. I think the cost of living things have been cut back on, the portion size and quality is a little less also. Still a great place for kids.
ben miller . 2023-11-23
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We attended a children's birthday party in the soft play area. They loved it. Restricted seating for adults. We didn't partake of the food. Very reasonable price for the party.
Walker . 2023-11-21
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Not the best not the worst . Had a 40% off voucher made it bearable. As usual kids meals useless but that same most places maybe they don't think children need nutrition! As always here there's kids running around whilst parents get boozed up . Tbh the whole place could do with a refurb & deep clean , try the clocktower instead lot nicer !
KM Higgs . 2023-11-19
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Not a bad location for families and small groups. Well known chain that actually still honours the Blue Light HM Forces & Emergency Services scheme. Food is standard for these outlets & consistent.
Ian B . 2023-11-16
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1 hour and 20 minutes still waiting on my food...
Sergej Kovrigovic . 2023-11-14
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Great value, nice food. Good service. Would recommend.
Tracy McCann . 2023-11-13
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Great food, kids had fun in soft play. Liz looked after us very well.
ThisMamaPlays TMP . 2023-11-12
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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135 Opinions
Waited about 20 minutes to get a portion of fish and chips this evening. I've recently moved back to the area having lived in Brundall as a teenager. The fish and chips here used to be excellent. I'm guessing it's changed hands as the shop looked dilapidated, signs for cash only everywhere which just looked tacky and crass and after the long wait the fish was burned, as in the batter was black on the outside, I've never seen that before in my life. I even worked in a chippy for years as a teenager and never once saw burnt batter. That's my first and last trip in a long time I think.
50 Opinions
Don't usually complain, would rather just put up and leave however today was particularly poor, had to return a piece of pie which was dry and had a odd taste, it was swapped but not so much as sorry just a "what do you want" and a "here you are". All the staff looked like everything was to much effort and we were intruding. A real shame as we use this group a lot but won't be coming back to this one in a hurry.
1712 Opinions
I ordered the seared chicken breast with thyme sauce, ratatouille, and fondant potato. What I received was a couple of slices of damp reheated chicken, a brown dehydrated lump of potato that tasted like it had been sitting in the fridge for days and then reheated for too long, some watery ratatouille (it's really not that difficult to make it decent), no thyme sauce, just everything covered with instant gravy. What sort of chef serves ratatouille with instant gravy? I'm guessing it was to cover up that what lied beneath was not what was described on the menu. The instant gravy didn't even appear to any thyme added to it. I won't be rushing back.