Britannia International Hotel in Tower Hamlets

We recently stayed at the Britannia International Hotel for a conference in Canary Wharf. Upon arrival, we had a 45-minute wait to check in, and to our surprise, the first room we were given was already occupied! After complaining, the staff quickly upgraded us to a much nicer room with a window, which was a great improvement. Pro tip: avoid booking the internet room if you want a view. Once settled, our upgraded room was spacious with an excellent view of the city. We ended up extending our stay for an extra night because we were happy with the overall experience. Despite the initial hiccup, it turned out to be a good stay!

I been there with my girlfriend I was booked room with double bed when arriving there rude staff who was working there 2 Indian people sadly they say we don’t have double bed only we have room with single bed wow so rude and I pay for double bed and we had single bed and bad service bad everything I saw it was 0 and no thank u guys robbing people. Sleep in car much better than the hotel

Hello everyone, this place is beautiful.

Stayed here for one night, as a short stay it had all I needed, I could see from one night though, for a long stay it could pose uncomfortability. Rooms were fine, slight out of date feel to the whole building, but comfy and liveable in the room I was in. I didn't order food, nothing jumped out to me, the downstairs eating area didn't look inviting, and many other reviews state the averageness of the food. Staff were kind and helpful, stashed my bag for the day free of charge. A lot of other staff looked a bit on edge and I overheard a few having arguments or looking in a constant state of annoyance, people do have days like this and honestly not a big deal. I would suggest booking here for a night or two, it's a good price for its location, you can get anywhere around easily through the underground stations nearby. For any more nights book yourself a slightly more expensive room somewhere else and have a proper nice stay.

Good price and a nice room, i would stay again

Stayed here many times and without fail, the fire alarm goes off during the night. Tired decor, frazzled but very polite staff, doors slaming through the night. It's not great, but the price is on point when you compare to what's around. Plus point is the room service beats some of the higher rated hotels. Fast, edible, reasonable price.

We chose Britannia as it was outside of the busy regions of London, yet only max 30 mins detour from anything we wanted to do. We simply walked 10 mins to the Tube station, hopped on the Jubilee line where you can easily get to any of the hotspots. The price of the room was a third of the price to that of central London. Room had everything we needed, parking onsite was small, but we have a small car so was fine (don't turn up in a range rover!) - £25 for 24 hours. We'll definitely use this hotel again, thank you for having us.

An evil spirit lurks the corridors of this hotel. Having been a psychic medium for over 25 years I know evil when I feel it. As soon as I entered this establishment the hairs on the back of my neck stood up. I could hear whispers from the spirit realm immediately trying to conversate with me. After sorting out the paperwork I checked into my double room. I had plans in the evening so I dropped my bags off and headed out. When I arrived back in was approaching the witching hour. I entered my room and felt the presence of an aggressive dark entity. The entity was playing with the electrics in the room, the lights were flicking on and off and the television kept changing channel. I tried to summon the spirit so I could get some rest but it was having none of it. I lay down and was aggressively scratched by the demon. That was enough for me. I checked out just after 4am. Please folks do not enter this hotel. For your own safety

**No TV Remote**: All the new TVs were ordered, but we're still waiting for the remotes to be delivered. This is quite ridiculous. **Limited Drink Options**: There was a lack of drink choices, and Guinness was unavailable all week. **Coffee from the Bar**: If you fancy a coffee, it’s served in a plastic beaker, reminiscent of something for a child. No proper cups are provided, even upon request. **Poor Maintenance**: Light bulbs blew one day, and by the next day, another had gone out from the same fitting. Clearly, maintenance issues are not being communicated when rooms are cleaned. **Room Cleaning Schedule**: The most expensive rooms on the 11th floor are only cleaned every three days, with no explanation provided. Fresh towels and toiletries are not automatically replaced. **Excessive Parking Fee**: The £25 parking charge is excessive. **Mismanagement of Belongings**: I had checked out for one day but extended my stay using the same room. When I returned after work in the evening, all my belongings had been removed. Management clearly did not check or think to contact me. ** Expensive WiFi - £7 for 24 hours. Far higher than most hotels ** Payment Policy**: The bar only accepts card payments; cash is not accepted. **Sleazy**: There were numerous prostitutes operating in the area, and on one occasion, my room was adjacent to one of their rooms.

Worst hotel I’ve been at, room service is only after the third night. Wi-fi is not for free inside the rooms.

Nice view, friendly staff, room service on the phone and quiet rooms

One word: RUN. I'll separate this into three categories: (1) unnecessary fees, (2) conditions & cleanliness, and (3) service. There's a reason that the 5/5 reviews are scams or one night stays. No laundry, no pool, no gym. Don't believe the Google pics. 1) Fees that come out of nowhere EXTRA FOR WIFI: 7 pounds per day per device - 17.50 for dinner that does not include drinks other than water. You have to pay extra for juice. At. Dinner. P.S. - the food is ALWAYS bland. Meat is tough. - 15.00 for the same bland English breakfast. - 5 pound charge added to all room service orders for "tray fees," and tiny portions. If you have all three meals in the hotel, plus wifi on your phone and computer, you're looking at an extra 70 at least per day. 2) Cleanliness Room service only comes once every 3 days, and you have to request it in advance. It shows. The toilet didn't work in the first room. Would not flush properly. I moved to another room and, to my surprise, the sink flooded and wouldn't work. A kind gentleman from the front desk attempted to unclog it, accidentally splashing himself with soapy water (he and a few other lovely staff members were honestly the only good thing about this place). The sheets smelled so musty and bad in the room that I had to ask for them to strip the bed completely. I'm pretty sure they had fluffed up the bed with someone else's sweat and musk still in there. Cozy, right? 3) Service I preface this with saying some members of the staff are absolutely lovely, and I don't think some of the fundamental issues are with the front-facing staff, but more with management. If they had better conditions to work in, even the less pleasant ones likely wouldn't have to be so stern and defensive. That being said, every request took HOURS. I mean that literally. You have to constantly check in on every request you make. Moments after returning my key card, I asked to go back in to retrieve my charger. I was told that staff was not permitted to go into vacated rooms without housekeeping - what type of policy is it that the receptionists and managers cannot enter a vacant room without housekeeping? I waited in the lobby for about an hour, went on a walk, came back, still heard nothing. I return to the desk hours later only to be told that the housekeeping team went home, but they had "seen nothing in the room." Hope someone there's enjoying my charger at least... So I left this hotel down a charger, feeling like I needed a shower, and with an unnecessary hole in my pocket. Location is the only plus. Go somewhere else. All in all, you end up paying for so much in extra fees and in the stress caused by service and cleanliness that you might as well upgrade to a nicer hotel. Or find a slightly farther location.

brillent service, cheap and will be attending again

Very good, will come back later

Our room was absolutely gorgeous, no complaints about the room. Upon opening the door, the was beautiful metal spiral staircase which led to the room itself. It was cosy, very clean, beautiful, lovely balcony space, the room had everything we could possibly need. In a closet there was a iron, ironing board, fan, dressing gowns and slippers too. Staff members were very polite and welcoming. Just be aware that there are seagulls nearby, and a train station so it's probably best to have the window closed. But I would definitely go again. Also, the parking isn't amazing. But with the space that they have, it's fine. On our second trip, in the room we couldn't pay for parking, my partner had to go outside the hotel and pay. So it may be worth paying before you get to the room. Our room was different this time, but absolutely fine. Great fans!

Alice hotel, within walking distance of Canary Wharf tube station. The breakfast is good and plentiful. I think the hotel should revise its security measures for the dining room, as we experienced 2 freeloaders getting a breakfast on the house, even after being asked to leave. Something could be done about the room doors. The door closers slam the door in the last 4 inches. This woke us both up during the night.

First class hotel I booked for a week excellent facility and staff also.

Beautiful hotel right on the river, literally a 5 minute walk from Canary Wharf tube station. Everything about this hotel was perfect, the food was great, the staff very friendly and helpful and it was immaculate. The only thing we weren't happy with is that the window in our room didn't have a handle. It had been opened very slightly and we couldn't close it, meaning we heard a lot of noise from traffic at night. We did report it but they didn't manage to close this before we left. Would definitely recommend it for a London stay, we are going back again.

I recently stayed at the Britannia International Hotel in Canary Wharf, and while the location is absolutely prime, the overall experience was a bit disappointing. The hotel is situated right in the heart of Canary Wharf, making it incredibly convenient for accessing the area. The outer sitting area was a highlight, offering a great spot to relax and take in the surroundings. However, the room itself was not what I expected. It felt like stepping back into the 80s, with outdated décor and furniture that could use a refresh. The room was clean, but the old-fashioned style and lack of modern amenities took away from the comfort. The service was fine, nothing special but adequate. Overall, the Britannia International Hotel is a decent option if you prioritize location, but don't expect much in terms of room quality or modern comforts.

We had 2 rooms booked to crash in after a concert so our expectations weren’t very high but I have to say this place was brilliant. The hotel lobby has old fashioned decor but it’s spotless and beautifully kept and made a lovely change from some faceless corporate hotels. It had a really lovely atmosphere. We arrived a bit earlier than expected and were able to check in. The staff couldn’t have been more helpful or friendly. Everyone we had contact with from cleaners to bar staff to reception couldn’t have been nicer. The rooms we booked were cheap so we weren’t expecting much especially as we were only going to be in them to sleep but they were spotless, comfortable and had everything we needed. The Location was ideal for the station and in a lovely quiet spot. Would definitely book for gigs and events again. ⭐️⭐️⭐️⭐️⭐️

The hotel is very old, the room service is really bad, the small offering is not completely available. It is limited to frozen pizza, why ketchup and mayonnaise are served is incomprehensible. Probably so that you can enjoy them, the taste is a flat 0. The windows are so dirty inside and out that no one has cleaned them for years and they can't be closed either. This is very comfortable at night. It doesn't even have a latch to close. The air conditioning doesn't work. The sofa stands on three legs and is unusable. It's the first hotel in my life without German TV, which is standard on the other side of the world. Construction site and dirt in front of the hotel. In short: no, no and no again. Never again London, never again this hotel.

Budget hotel as usual but in a scenic location

First lets start off with the entrance.. the hotel is very outdated. While this would of been a decent hotel back in the early 2000’s or late 90’s this hotel is in desperate need of a remodel. You have to pay extra if you want a window in your room. There is a aircon control module on the wall that doesn’t work but im guessing they thought it was okay because they supply you with 2 fans to circulate the hot air? When checking in the hotel staff just seemed rude and walked away when i was trying to check in. There is no free wifi unless you are in the lobby and the wifi is awful. Depending on where you are in the hotel there is no service in your room so you would have to pay for wifi which is £7 for 24 hours. Check out is 10am but someone comes around at 9am knocking the doors. Food is dreadfully expensive. The hallways smell very nice. Novotel is across the road, save yourself the disappointment.

They scammed me. I arrived at the hotel and they told me that my credit card has been refused, but in my reservation it stated clearly that I would pay at arrival, but they simply would not let me pay. The Booking representative I called told me that they often overbook the hotel and than come up with a bogus excuse. Together with us in the same situation was a family of 4 people trying to find another place to stay late at night. Don't go there!!

Looking nice but the room needs renovation

Its very good and Peace full place

Room condition is good Breakfast? It's delicious But it costs 7 pounds to use Wi-Fi 24 hours a day. Housekeeping is provided starting from 3 nights. There's a supermarket nearby, so it's not bad.

This hotel has a very good environment👍

Room was great - no complaints . The check in at Reception was epicly slow - but then you only get what you pay for

Great, reasonably priced hotel. Walking distance from Tube Station and restaurants. Staying only for one night on business. Would be happy to come back again.

As for my own experience, I haven't personally stayed at the Britannia International Hotel, but from what I've gathered, it seems to offer a convenient location and decent amenities, though service quality might vary.

I don't want to ramble on for long, but the rooms are very disgusting. Clean is different

Very clean very nice place but my toilet seat was down and I thought it will be clean. However there was a surprise in there… no comment. Still a good spot tho didn’t take much pics

Nothing to complain about. The rooms are older, but solidly maintained and clean. Likewise, the bathroom without obvious defects. The fact that there was no Wi-Fi in the rooms does not matter, because today almost every traveler has unlimited data on their phone. The breakfast is very good. The location is absolutely famous.

Excellent place to stay in Canary wharf

Stayed in there recently. The hotel is fine, but it is severely lacking in modern amenities. Typically in a hotel in the 21st century, you have things like a safe and WiFi. The WiFi was only available in the lobby. If you wanted it in the rooms you'd have to pay £7 per device per day. You are given some amenities such as soaps and shower wash, however for longer stays you may want to bring your own. There is an ironing board and a hair dryer. The wardrobe only has one working door, so getting things in and out would be tricky. The room itself was a bit dated. When I walked in, the first thing I noticed was the heat. It was 31°C so I immediately turned on what I thought to be air con to full power. This was about 16:30. By the time I returned to the room at about 23:00, the temperature was 29°C. This made it difficult to sleep on the very narrow single beds, which felt very hard and uncomfortable and the pillows were like sleeping on bricks. The room felt decently clean, with a few dirty areas. The room had a directory for the hotel, but did not include a phone which was quite odd. There was one issue I found with the bathroom. The shower head's height could not be adjusted, meaning you had to take the shower head off the clip and use it manually. There are only a few plug sockets, but no USB charging ports, which is fine, but I feel in today's world they are almost a necessity, much like the WiFi. The location of the hotel is actually really good. There is a short walk to board either the DLR or Jubilee line, making it easy to get around. From the lobby and breakfast restaurant, there is a nice view. However the view from some of the rooms isn't all that pleasant. Breakfast is not included in the price you pay for your room, and it costs £15 per person, so for 4 people it cost us £60. The food is okay. Not anything noteworthy. For the quality of the food, the price seems a little steep, however it is a self-service buffet which helps to explain the price. Using the lifts in the hotel felt a little sketchy. They made banging noises as you went up and down, not very smooth. TL;DR Good location, room was far too hot, bed uncomfortable, overpriced breakfast, no free WiFi, severely lacking in modern amenities.

Class for the value. I’d prefer it if there was a dress code and fewer youngsters allowed.

So beautiful very nice good Puri Shiva gadi parking khub Sundar

My experience was great in this hotel especially with the help of Neetu in the reception. She is really nice and very friendly.

Call that a window. Paid extra for a room with a window to have opaque glass which had pidgeons nesting behind. Or I hope it was pidgeons! Noisy hotel as well. A depressing horrible stay. AVOID.