Bristol Temple Meads in Bristol, City of

One of the world's great and historic railway stations... in theory. In reality the level of cleanliness and efficiency just isn't there. What happens when the government (and a lot of the public) treat public transport like it's just for the working classes and not for everybody.

Busy Main line station with 15 + platforms well connected by under track tunnel with lots of shops & facilities contained there. Easy to get around but lots of steps to navigate. Well signed with lots information to aid travellers

It seems they are refurbishing a bit, shops are limited with the usual pasties and coffee places, no express supermarket. During busy periods coming out it's an adventure. Staff are helpful. Clean and warm lights on the outside.

Busy rail station but very efficient in operating

After 165 years, you'd think they would have finished building it by now.

All good as stations go, very helpful in the ticket office, parking expensive, Should look nice and bright once they have cleaned the roof and removed the scaffolding.

Collected daughter from station at night. Never been before. Even with use if satnav found it confusing how to get into the place.

Beautiful station, seemed well laid out.

A very large train station 15 platforms I think Taxi and bus stops right outside Impressive architecture

Not big, but the entrance is a little hard to find

Very busy train station but with extremely helpful and friendly staff on the platforms.

Lovely big old station and walking distance to the waterfront area. Not many shop in or around the station if you're looking to get a drink or snack for a journey.

Large station currently covered in scaffolding due to restoration work. Selection of food and drink outlets. Small and crowded toilets.

Confusing station - instead of numbering a long platform 4A at one end and 4B at the other like everywhere else, they number them 4 and 5. Poor signage. Construction works make this far worse.

Main line railway station, helpful staff.

They urgently need: a map of the bus stops, perhaps next to the helpful real-time bus information inside the station entrance. They also need as a matter of urgency to label the bus stops themselves. These are very simple measures that would make onward travel much easier rather than a stressful and physically demanding nightmare which as a mobility -impaired person, it was for me, trying to understand which was which and where to catch the correct bus. The paving outside the station is very uneven and if you have a wheeled suitcase it keeps getting stuck. Much as I love Bristol this is a big issue for me which discourages me from coming back as I know I'll be in pain a few days now which will impact my stay in the city 😢

Fact I am working with the company about train times

We are international travelers. We took the national railway GWR to Bristol this afternoon. This is a very old and beautiful station that looks like a castle! There are many blue taxis outside. There is also a large parking lot. The WiFi signal here is very good and the network speed is very fast. After we left the station, we wanted to go back to fill the water tank, and the station attendant kindly opened the gate for us. There is free drinking water here, so remember to fill it before leaving the station. 20240727

Easy access. Well connected with buses and taxis

It's ok, nice architectural entrance. Platform 3 very congested with holdings etc which makes for impaired movement with train arrivals

Arrived here from Edinburgh in early May - 6.5 hour trip by train, so to find a good Starbucks here was awesome lol. The station was clean, had great facilities, allowed a ton of people to move through quickly, had a few shops to grab refreshments, and although it took me a minute to find my way to the exit (travel weary brains), there were plenty of taxis ready to go for those who needed it, so I was out of there quickly too.

You have thirty minutes free parking for pickup and drop off in the short stay parking area but you need to get a ticket from the ticket machine. You can park for around one hour and a half. The machine takes cash and card payments.

My partner was feeling quite ill and we had to leave Bristol early; Ali Jayne was absolutely exceptional in putting our worries at ease!

I'm aware the staff in the ticket office can only sell you the tickets they are allowed to sell, but they could do it without being some of the most condescending & patronising individuals you could ever meet. The British railway ticket system is an outrage, but enforced by terrible staff who seem to revel in the ridiculous ticket system they oversee. When you know you are selling rip off products, at least have the humanity to not treat you customers with complete contempt too!

Would give 0 stars if I could, rudest staff ever, stood crying my eyes out infront of them and no remorse. Was fined because I wanted to buy a ticket to get out the station because no staff came around the train so I could buy one.

The worst train station in Europe by some margin. Dilapidated station with leaking roofs on most platforms. Robot announcements which are inaudible on most platforms when trains are there, they also sound dismembered, unpleasant and broken down. Dirty toilets. Staff that completely ignore you when you ask for your help or are extremely rude. Stenches of rancid food in the subway. And I haven't even mentioned about the third rate expensive train services. Just horrible.

First time in 40yrs on the train. Was looking forward to it. Just had a procedure at the heart institute, so sore and very breathless. Brought my ticket, man behind the desk said, platform 15. I repeated what he said. And was told yes very abruptly. Found 15 and asked conductor for Exeter train. After he stopped grinning. Said platform 12. I was told here. Told to go to lift👇. Exit lift and go upstairs. Did that.. Back on 15😳. This time laughing said I'll show you. Very reluctantly showing me the way. Finally got to train very breathless and in pain only to be told your in 1st you got to move. Very bad experience when you just want help and understanding. 😣🤬

Excellent, Train station, staff every helpful

Not much to say about a train station

A good train station, not too far off a walk to get into the harbour side or shopping centres but there are regular buses just outside to get your where you need anyway. The station itself is pretty easy to navigate and staff have been quite helpful and kind.

I’m not sure of the workers name but I want to highly recommend how helpful he was with assisting me and my family. My dad is in a wheelchair and he brought my suitcase so I could focus on getting my dad around. He also brought us outside so I could have a cigarette between changing trains. He helped us so much and was so helpful. I gave him a tip to get himself a cup of tea or coffee as he was such a great guy

A great tran stashon really nice staff. Very over crowded with people. Wich I why I right this message the uk population is so big and we can't take on eny more people wich this provides so please think about this.🤨🤨🤨

When are you going to make your car park/taxi area wheelchair friendly Bristol Templemeads? There are NO ramps at all, no safe crossings, cobbles everywhere: it is so difficult to navigate!!! Please sort it out ❤️

A functional train station that connects very well into Bristol. Having taken multiple trains between it and other cities for a week in early May, (and during a rail strike), I faced only one delay on a train to Cardiff, (out of five/ six trains taken over the course of three days). Food options are better passed the ticket portal. But there are also a number of good restaurants within walking distance to the station as well. Bus here links directly to Bristol Airport, (was about a 30 to 40 minute bus ride).

It's not too bad for a very busy station. Usual bank loan needed to buy a coffee and snack. Give yourself a bit of time as your under platforms above ground platforms lifts stairs and it always seems that everyone apart from you no were their going. Then it's remortgage your house to buy train tickets. For such a large busy station the staff seem friendly and helpful. Always millions of taxi's outside the entrance. Just keep safe with your luggage when your underground going from platform to platform. So good luck folk's. The best part is the train pulling out of the station

Bristols best train station designed by isombard kingdom Brunel.

Train station was going through some work. But the signage was clear. You’ve got bus from airport straight into the train station.

A station that has plenty of places to eat and drink and has multiple platforms taking you to the London, Cardiff, Birmingham, Manchester, Leeds and Scotland and the West of England and the South to Portsmouth. Toliets and wifi available, And busses to the town centre.

Lovely historic station. Friendly staff.

A great British railway station

This station is the main station of Bristol. From here trains go to Edinburgh, London, Cardiff, and Cornwall. Regional trains go elsewhere. Finding the platforms in the stations might be a bit confusing because of the old architecture but you can find your way eventually. Try to avoid entering trains here, especially the train to Weymouth, and London, as a lot of people get on here and its hard to get a seat especially on peak time. It is recommended to find alternative stations to get on to avoid the crowds. Such as, Filton Abbeywood, if you want to get on a regional train, or Bristol Parkway, if you want to go to London or Cardiff.

Lovely city, recommend visiting, especially if you're going on a night out

Brunel must be spinning in his grave!!! GWR provide an appalling service with dangerously overcrowded trains. Station rammed with people all desperate to board short trains, reminiscent of Tokyo rush hour. Station is dirty with food waste and takeaway cartons everywhere, staff chatting and not helping "customers " - always the sign of a bad employer sweating the assets on minimum wage. Used BTM many years ago, it has gone seriously downhill.

I would like to thank the staff member at Bristol temple meads who assisted me to purchase a train ticket from Bristol temple meads to neath on 8th March 2024...they were extremely helpful and patient and I am impressed by the level of customer service they offered me ...a big thank you to the lady who served me .👍

Sunday start Times are false on Google. Had sit station from 4am till 7

Despite this station being in the midst of a very long restoration project it's still fully working. Accessible facility with a great ticket office in this glorious period building. As far as train stations go, this pretty much does the job it's intended to do and the staff there are really helpful and accommodating. With a taxi rank, bus stops and airport shuttles on-site this train station takes care of all your transport needs and is within a short walking distance of the city centre and A-roads.

Efficient and clean station. Train on time.

Needs a lot of love but still works

Hopeless British trains ready to let you down again and again without fail. Temple Meads should be a jewel of a station with it's classic design, instead it's a hive of neverending repairs, endless 'platform congestion', crowds of people trying to stuff into overcrowded trains and that's on a good day. Still at least there is a toilet and a WH Smith there to leech you for a simple bottle of water.

Lost property staff were really helpful.

Beautiful and pretty busy station

If you love an expensive, third rate train service with daily late trains, leaky roofs when it rains, surly staff with zero customer service skills and horrible, dismembered robot announcements droning throughout the area, you'll love Bristol Temple Meads. One star for the beautiful appearance of the station. Be careful around the area at night.

Nightmare bought ticket off agent but no barcode, arrived at Temple Meads--Louis who i believe is a trainee and Victoria at ticket office went above and beyond--excellent people skills --Well done. thank you for all your help.

Average train station, although confusingly laid out. I wish the trains had automatic ramps instead of having to faff about finding a staff member to go and get a ramp and sort it out.

Bristol's prime train station is Temple Meads which is close to city centre

(Dec 2023- undergoing refurbishment) so slightly hectic at the moment. But still an amazing station with lovely staff.

The ticket staff question and harass me a child for my age and date of birth because I buy a child ticket it is obvious I am not over the age of 15 and it’s not my fault management hires short staff so I am taller than them.

Station staff did not answer my question - if the last trains are cancelled the railway company have to pay for and arrange for a minicab to take me to Paddington.( they have to - by law ) Told me I needed the station manager who was not available. Terrible service. No litter bins. No announcements when train switched to another platform. A cramped entrance - and lots of stupid shops inside the station.

Works going on at the moment but the staff are friendly and helpful and there's a Starbucks and some amazing cornish pasties if you're hungry.

To the lady (member of staff) whose last train to see off on Platform 4 at 9.56am, helped me to stay calm whilst working out the best way of getting to Penzance today during the rail strike. THANK YOU ❤️

Not a bad station. Lots of platforms, serves lots of areas. Very busy at the weekend. Looked to be a lot of building work going on, so a bit cramped and run down looking inside in parts. Exterior is beautiful. Marks and Spencers is in there too, which is always a plus, just beware it is extremely well hidden within the WHSmith and Costa!!

Is this the worst station in the UK? There can’t possibly be anywhere with ruder staff, worse organisation and generally an all round toilet? The ticket staff are an absolute joke!

They have numerous platforms but can't decide from which one the train will depart. Instead, they linger at the gates, talking and doing nothing.

The staff are pretty good. Very chirpy today, I guess it might be a quiet day with all trains cancelled from taunton.

Dirty , poor facilities, unhelpful staff, late trains, god knows what European visitors think 🤔

Beautiful station, clean and well-signed. Cannot wait for the scaffolding to be removed and for the second exit/entrance.

Delays everyday getting to work.

A great railway hub with connections all over Great Britain and to local communities. Also good for local tourist attractions.

We just finished our trip to Bristol Temple Meads and while it is a work in progress with lots of construction happening I have found that it's a nightmare when it comes to cancellations. We were on the 11 a.m. train to London Paddington and I had prepared myself for the journey with my laptop out and everything just to discover people were leaving and I wasn't sure what was going on. We left the train and tried to speak to the passenger assistance place but they weren't much use either we had to figure it out ourselves and it wasn't dead friendly even though I did appreciate they had British sign language intercoms I felt they could have handled the situation better.

Lovely and straightforward Bus Stop

Bristol Temple Meads Railway Station is the central station in the city, offering connections to many UK destinations like London, Cardiff, Birmingham, Manchester, Leeds, and Scotland. You can find accessible ticket machines near the station entrance by the ticket office. There's also a coffee shop and a convenience store at the entrance. Inside the station, you'll find toilet facilities. St. Mary Redcliffe Church is just a short walk away.

The Staff where Rude and unhelpful to me today when I enquired at ticket office if my booking was still valid after missing my train. After a mix up in which a couple of lads from another country paid for my new train tickets by mistake ,while I was struggling with the trainline app to prove I had a two together rail pass the operator called them idiots! They were confused and their English was not good . I felt sorry for them and it seemed they where discriminated against. I was instructed to go to his colleague who was also had an arrogant manner. Who charged me £56 for the a ticket for my wife and me found on the trainline app at nearly half the price. Waste of time giving these dinosaurs a customer service cause .

No hassle. Everything you need is at this train station.

I was pleased to find that short term parking for dropping off and picking up passengers is still available free of charge right outside the main entrance of the station. However, it is still necessary to get a ticket from the machine, which is valid for 20 minutes. It is simply a case of entering the vehicle registration number and then pressing the button for a free ticket to be displayed in the car.

Nice and Clean. Loved the murals on the passageway to the platforms.

I was only in the rail station.

Good station needs better toilet facilities

Signposting of the platforms is not very great

Passed through in early August, busy but not too crowded. Toilet facilities in the underground walkway are really clean. Lovely lady served me in WH Smith where I had to buy a book as my return train was showing a 35 minute delay. Book was brilliant and well needed as the train ended up an hour delayed and once on board sat in the station for 10 minutes waiting for a green light! Please provide indoor shelters, it was August but the wind whistles down the platforms so got very cold

I love traveling from Bristol Temple Meads station, it's got a traditional feel but with all the modern amenities.

Last second dash with 3 very young kids and elderly mother from platform 3 to platform 5 as they changed it at the last minute! Just made it to platform 5 on time as the train was ready to set off! Absolutely useless station and staff! Extremely clueless! Oh and the stations smells of urine

Why are all train-based staff on some weird power trip? I had a panic attack in the station and instead of lady helping me they decided to get back-up enforcements to pound me with questions over a £1.50 fare. They literally teamed up to barricade me in the station, even though one follow had no idea what he was contributing towards despite me having a valid ticket!! Clearly the ethos is to protect the ticket [the outrageous amounts of cash from each fare > public safety*]... *This wouldn't have happened if I was from a different demographic, the medics would have been called to my aid if I were say... an old lady, but they assumed because of the look of me that I was up to no good and made it as hard as possible for me to leave. Total jabronies, hopefully they will reflect upon thier lives and realise that they are predjudice and good for nothing and in the exact karmatic place they deserve.

Alot of work going on and ways to get out were blocked off also a lift was out of order

Overall station is OK for what it ls

Lift was out of order had trouble using the stairs as i mobility issues

We had to find a train tonight to get to Edinbugh in the morning by our early flight time. The sleeper was booked, we couldn't find anything. Our last hope was to talk to a real human because the self-service machine sure wasn't going to help. She found a train out of a different station and got us all booked right there. We had to go a bit further on our own first but we wouldn't have made it on our international flight in the morning without her.

Not a bad place but you could get lost here as there like 13 platforms but the shops under the railway track smell so nice when walking past also nice staff.

Excelenta experienta! Un loc unde putem găsi restaurante Fast-food, boutique-uri și toalete gratuite. În plus, animalele de companie sunt acceptate și peste tot este personal amabil care ne ghidează și îndrumă. Recomand cu încredere!

Stazione bellissima sembra un castello. Attenzione che non ci sono bagni accessibili, perlomeno prima di accedere ai binari, dove si può andare solo con un biglietto del treno già acquistato, per cui se passate solamente, per poi prendere un bus... Non c'è speranza. C'è un negozietto con un po'di tutto e casse automatiche, dentro ha anche un baretto con personale lentissimo. Il personale della stazione è estremamente cortese e va ben oltre le proprie mansioni, fornendo indicazioni utili ai turisti. Non ci sono bidoni della spazzatura ma due signori che passano a toglierla. Ci sono lavori alle strade accesso, a luglio 2023, perciò probabile che ci siano modifiche per quanto riguarda l'accesso ad autobus di collegamento.

One of the nicer stations. Mini shop inside, toilets are always clean for the gents. Busy busy busy though.

Excellent! Lots of trains everywhere! The workers are super helpful, overall had a lovely experience!

Good station. Great connections to BRS airport.

Canceled mi train to parson street get food before you travel

We boarded a train to go to Cardiff (WWE event), only to be told that the train we were on has been CANCELLED. Why didn't they tell us BEFORE we got on the train that it was cancelled? No drink vending machine either

A perfectly adequate train station

Bristol Temple mead as a first time traveller looks daunting however the staff and the station signs could not have made it easier. They always had staff on the platform to guide you. Absolutely fantastic experience

On the 13th June after returning from holiday we got held up at the airport and missed our train which was due out at 6.30 pm. We had to change at Birmingham New Street. A really helpful Man who was on the platform seeing the trains in and out wearing an orange hi vis jacket told us not to worry he would help he was cheerful and said to wait in the waiting room and he would put us on the train to change at Tamworth for Crewe. He went one better and got us a complimentary sandwich and a pasty and true to his word carried our luggage on board. What an asset to Bristol Temple Meads and I do hope someone will tell him if he does not see this review. By his accent I think he must be a West Country man. Tell him this is from the lady in the orange blouse. So very grateful and massive 5hanks from two very weary travellers that day.

Railway station nicely built and maintained .

It's a station. Has a couple of businesses and toilet.

Underwhelming and seems to be in a perpetual state of repair. Facilities average, and chaotic at busy times. Not integrated with bus service. Taxi and short term parking area cannot cope at busy times. Service to Portsmouth is disgraceful and no sign of ever improving