Bristol Airport (BRS) in North Somerset

This was, without a doubt, the worst travel experience I have ever had. I rarely take the time to review airlines or airports, but this experience was so appalling, I feel compelled to warn others. First, I purchased my ticket through KIWI.com, which completely misrepresented the true costs. They deceived me about additional charges, and the lack of transparency left me feeling duped and frustrated. Never again will I use their services. At the airport, the staff were shockingly unhelpful and inefficient. Not only did they provide incorrect and misleading information, but they also hit me with unexpected, unnecessary charges at check-in. When I tried to get clarity, they were dismissive and condescending, as though I was the one at fault for their incompetence. As if that wasn’t enough, the disorganization reached a new low when they announced at the very last minute that the gate was closing, throwing everyone into chaos. People were literally sprinting through the terminal in panic, only to arrive and face yet another massive queue. It was nothing short of humiliating and stressful. The airline itself, RyanAir, was no better—cutting corners at every step, treating passengers like cattle, and prioritizing profit over basic customer care. And Bristol Airport? A logistical nightmare, poorly run and utterly incapable of handling its passengers with any level of efficiency or respect. I will *never* book through KIWI.com again. I will *never* fly RyanAir again. And I will go out of my way to avoid Bristol Airport for the rest of my life. This was a disgraceful, infuriating experience from start to finish. Save yourself the stress and avoid all three at all costs!

Average airport for budget airlines + money making machines in the name of car parking charges!

Always use this airport and do so multiple times a year. The last 6 months it has been a complete shower. Majority of staff I encounter need a lesson in customer service. Rude and faces like a wet weekend. Coming through security on outbound, they are using scanners which are faulty and pulling everyones bags ....causing a massive backlog. The staff advised that they are unable to open other scanning lanes and have been told by their superiors to continue using the faulty ones, (even though there are bucket loads of other scanners not being used)🤦‍♂️. Passport control is repeatedly understaffed on the inbound. constant queuing as per photo... massive backlogs.. especially when 3-4 flights land at the same time. Ground crew understaffed also.. sometimes takes an hour to get stairs to the plane (particularly at night-time), ditto for baggage reclaim. Quick drop off (if depositing pessengers), is a hefy £6 just to drive in & out again... no wonder everyone is blocking up farmers gateways on the entrance to the airport to dump their passengers😤 ...and get this.. there is NO free drop off for disabled passengers,.which is totally unbelievable for an airport in this day and age. Long stay parking is also £££ compared to other airports. If you arrive out of hours food/ drink options are limited. The majority of the Gates are serviced by stair cases, which is a nightmare with children and/ or lugging trolley cases up and down. I really feel sorry for less able passengers. You could at least have put mechanical staircases into help people out. The terminal is generally dirty with rubbish everywhere when it's busy and nowhere near enough seating for everyone waiting... so a lot of people are sitting all over the floor. Come on Bristol, pull yourselves together, there's no excuse for pants service in a regional!!... PS.. congratulations on getting planning for the airport expansion.. but you can't cope with the number of passengers you've got.... so how are you going to cope with another 2 million passengers when there's insufficient infrastructure (A38 constant traffic jam as it is....when busy its easily 30 mins just to drive the half mile up the hill to get in and reach the pickup point... why not just open the rear access of the airport rather than causing horrendous congestion and air pollution!!!!!! ; useless bus service and non existent rail link); insufficient parking and the terminal is not big enough🤦‍♂️.. good luck with that ! Never thought I would say this, but having used Gatwick instead recently, it was an absolute joy! Gatwick staff are polite, security was rapid, the whole experience was a breath of fresh air by comparison. Bristol ..you are useless.. why are you trying to get permission to expand on the existing expansion plans, when the place doesn't even function properly as it is, at the moment!!! 😤

Terrible organisation in passport control queues were not managed correctly and unsafe going down the stairs with bags.

Bristol Airport is one of the worst airports I have ever visited, and unfortunately, I will have to visit it again in the future. Where do I even begin? If you’re considering paying extra for Fast Track or Priority services with any airline, save your money. Security will stop you regardless and subject you to a “special check.” This has been my experience, and the experience of those close to me, repeatedly. The airport itself is poorly designed, and if you’ve paid for Priority Boarding, forget about actually using it. You’ll have to navigate a staircase maze crammed with people who will glare at you as if you’ve committed a crime just for trying to get through them to your priority queue. This is assuming you even know where you’re supposed to go, as there are no clear instructions anywhere. On top of this, the airport’s design makes it highly sensitive to even minor weather disruptions. If the weather takes a slight turn for the worse, you won’t be flying anywhere. Instead, you’ll find yourself sitting in the plane for hours—like sardines in a tin. My last experience saw passengers stuck on the plane for over 3 hours. And then there’s Ryanair, one of the least customer-friendly airlines—especially at this airport. In other countries, this airline operates somewhat reasonably, but at Bristol Airport, the staff representing Ryanair are utterly unprofessional and lack basic courtesy. Despite paying extra for a carry-on, seat selection, and priority boarding, they mercilessly send everyone to check their tiny cabin bags. If your bag exceeds their dimensions by even 2 cm in depth, other sizes may be alright(as recently happened to me), they’ll force you to pay an outrageous £75 on the spot, with no professionalism in how it’s handled. It’s worth mentioning that as of this date, Ryanair has been fined over €100 millions in Spain for these same exploitative practices. I hope other countries follow suit. Lastly, the airport is poorly connected to surrounding areas, including Bristol itself. If you don’t want to wait an eternity for a bus and opt for an Uber, prepare to pay at least £50. This is due to the high fees the airport charges drivers, which they pass on to you. To make matters worse, arranging a pick-up is a nightmare. Drivers are often confused about whether to go to the Short Stay or Pick-Up Zone, and many will simply cancel your ride rather than deal with the hassle of this airport. This airport and its operations are simply unacceptable.

Badly Managed. Fine on departures but cuttiing corners on arrivals makes coming back from a holiday an unesseccarily stressful experience. ffs! Install escalators to get people up to passport control safely, rather than making crowds of people walk up copious flights of stairs. Yes, I do know you have two lifts, but it's really not good enough for the flow of people. People are packed into the bus to the silver carpark by the bus attandant like sardines. Surely this is a health and safety concern, especially for the elderly. Stop cutting corners, @bristolairport and put on more buses!

Easy to navigate. Clean airport. Friendly, helpful staff.

Flew with jet2. Excellent service at the airport much better security but finding a seat to have something to eat was difficult

One of my fav airports - relatively small, quick and efficient and the staff is really kind. Never had much of a wait at the security either, with prices being standard for an airport. All in all, I'm always very happy to be landing here.

Best airport around.. Good staff, helpful....

In the main restaurant concourse the screens at avenue to gates only had advertising, no flight departure status. It's then a 10 mim walk to gates.

Never had a problem with this airport. Yes I agree with a lot of commenters about parking. Security staff have been great and I have gotten through quickly.

Getting better all the time. Excellent service from silver zone parking, breeze through security, great area for pax and flight on time. Great start to a holiday.

Absolutely awful experience if driving. Don't bother with the new drop off fees. £6 for 10 minutes and fines for anything over.

Shabby, expensive and lack of facilities. Parking is so expensive it's a joke ... Charge for everything from dropping off someone to trolly hire both of which are mostly free at other airports No public transport links (well that's a slow, expensive bus if you're lucky.) Looking tired and shabby now.. but they are building more parking so they will be able to over charge even more people to park whilst doing nothing to improve transport links. Staff are nice and friendly.

Bristol Airport is a smaller but busy airport who are at present expanding their facilities. Inside the building is clean and clearly laid out for travellers, with coffee shops and other stores to make the wait for your flight a bit more relaxed.

Why NO wifi network at the airport?

If you're able to use other airports (other than Cardiff) you'll realise how poor this one is. The security staff are rude with less charisma than Scrooge, the special assistance team are authoritarian and the bars are a complete rip off. Other than that it's a great experience!

The usual rip off from the highwaymen at Bristol Airport. I collected a friend Thursday evening. As a driver I found the signage for the pick up car park dreadful with all the roadworks - really hard to get your bearings. My elderly friend found it hard to get to the short stay/pick up car park because again the signage from the terminal is not clear. To top at all, only one exit barrier from the car park was working so we were all queued which meant more money for Bristol Airport as it goes past the lowest charge. All the money they rip off the public and yet they can’t install a barrier where you can just tap with your card. I saw lots of people getting to the barrier and then realising they had to go to the pay point and endorse their ticket - this all adds to the time that can be charged for as the driver has to park, do the ticket and rejoin the exit queue.. A simple sign explaining there is no numberplate recognition and you have to pay at a pay station when going in might help, but it would of course mean less money for Bristol Airport

Terrible access for disability from bus terminal low down ...up, up,up ramp to the airport departure. Saw one gentleman gasping.Also bus terminal heat not working, bus schedule not posted clearly, no info on what bay. A real fiasco.

This morning a blissfully near empty terminal, bright and clean communal areas and slick security experience! Loving the attention to detail in the graphics and signage, availability of amenities and cheery cleaning staff ...if only all UK airports were this friendly, well kept and easy going :)

Not busy at security for the first time ever 😀

great shops in duty free zone and easy security check, lots of planes fly from here so it is good

Parking is a rip off. Security is slow. Terrible access to the airport for mass transit. Awful location prone to windy conditions. Will stick to Cardiff.

Doesn't even deserve 1 star!!! The dirtiest airport I've ever been to!!!! Very poorly maintained, we made a 20-hour stopover and in 20 hours we saw no one, I mean NO ONE, cleaning the halls or the toilets (paper everywhere, urine and defection on the floor!!! 🤮🤮🤮) IT IS A SHAME!!!!! Very poorly equipped, no place to be quiet. We are almost treated like animals!!! THIS IS SHAMEFUL!!!!! At the time of boarding, the 3 hostesses wanted to make us pay an extra £48 (or €57.70) because supposedly our bags were too big when not at all in the end by forcing them a little. have returned. KNOWING that we had taken 3 planes with this same bag and no one said anything to us!! On top of that, one of the hostesses threatens us with not being able to take our flight because we supposedly insulted him. They must be so used to it that they hear little voices in their heads!! Forced to apologize for something we didn't do, otherwise I think we wouldn't have been able to catch our plane. Very unhappy with this airport!!! CONCLUSION NEVER MAKE A STOPOVER IN BRISTOL, THEY'RE THIEVES!!!!

Flight from Madrid on 21/11/2024 Landed at 7:30pm.Lady at passport area directed two of the passengers to the wrong line. When we realized that we should have been used the quick lane as we hold European passports instead of being attended by a officer with longer waiting times, the hostess refused to answer our question. The officer who checked the passport endorsed us by reminding to use the quick lane next time. Waited long time for no reason at all. Very bad service!

Airport itself fine, found the staff quite rude and brusque

Absolutely the worst airport in terms of security and special assistance service that I have had the misfortune to use this year. Five UK airports I have flown from so far: security here is humiliation personified for special assistance users. Searched for no discernable reason, including hand doen the trousers waist check, in public whilst in a wheel chair. Had to chase assistance desk for transfer to plane, had to stand to get into the lift to the plane transfer vehicle, left sitting for 20+ minutes in the freezing cold vehicle and had to show boarding card 5 times during the process. And a passport twice (for an internal flight). Member of staff freely admitted that other passengers had similar experiences and that there was very little consistency in security arrangements/procedures. Lesson? Fly to/from a different airport and catch a train.

Nice airport, but too busy and messy. Expensive carpark

Well improvements have been made. Especially within the arrivals. Before you needed to wait 30 minutes to have your passport checked and another 40 minutes for luggage but in the last few months 5 min for passport control and 10 minutes for luggage. Great improvements

Very efficient and simple travelling with EASYJET and Jet2 no queues or hold ups.

One security check is open out of 8. They are trying to push people to paid Fast Track security check. I hope airport authorities realise that and close the fast track option.

Saying that a gate is closing as the first announcement puts fear and panic into travellers. When asked boarding staff said "we always do this because the gate is a long way from the departure lounge". Shoddy practice I say!

leave parking drive up, mockery £6🙄 question for what?? return road not lit. In a word, theft in broad daylight....🤷🏻‍♂️🤦🏻‍♂️

Allow extra time for building work

Aside from the parking directions to the short stay car park and getting to the terminal it was relatively ok considering I've never flown from here, id need to leave earlier for the next flight next time

No problems, no queues. Flew TUI but only three flights out in the hour so no problems on baggage. Not sure about Easyjet with 10+ in the hour slot. Used fast track for security so no problems. They now have a board displaying waiting time for standard security. Main terminal was very busy with limited seating available. I notice the cost of the multi storey parking has doubled since last year. Today's travellers are paying for tomorrow's car park.

A nice small airport, it has a M and S food hall, W H Smiths and a coffee shop for public use, also has male,female and disabled toilets on the ground floor, the departure lounge is on the first floor with other food restaurants, it has a large car park for long and short stay, the short stay car park is for drop off and collections and charges £6.00 per half hour. It also has many duty-free shops and restaurants when you get to the departure lounge.

To many speed jumps on temporary road, is it so their camera van can catch cars stopping for the humps and then sending penalties👹

I respect the police's duty to ensure security, the way I was treated made me feel like a second-class citizen. I understand the need for security checks, but the intrusive questioning about my background was upsetting and unwelcoming. It made me feel poorly treated because of my background and question whether this place truly feels like home.

The works are really not organised. It's a complete disaster. The building is dirty. No customer assistance. Lounge's too small. The airport in general is not ready for the quantity of people using their services

9 out of 10 times you breeze through security and get to your gate quickly!

Bristol Airport, clean and efficient but quite why Christmas music is playing on 14th november, I have no idea. There's no need. 1 month at most is more than enough. But 14/11?!!!! Totally unnecessary and quite ridiculous

Constant Christmas Music on 14 November. Is that really necessary?

Lovely staff apart from 1. Efficient, friendly and helpful. No delays and took off early with Jet2. Caught flix bus to airport and would have been nice to be dropped off at the entrance rather than do a mini trek but have been told building work going on so hopefully in the future drop off will be better for oldies, disabled and those already tired with aches and pains before going through airport process.

Super slow going through security that caused me to miss my flight!

What is this airport about ? Easy to check in. That’s it the rest is crap : wifi does not work at all and of course they’re is no service. I CAN’T WATCH THE END OF SLOW HORSES MF !! I can’t download the episodes i wanted it even with my phone. A shame. Ah too much kids as well. Annoying. Running every where. Not nice.

Car park shuttle understaffed on arrival, 1 bus for 2 planes worth of people. Airport restaurants assume that as a coeliac I'm fine with GF pasta or pizza at 7am, as there are are no breakfast items in any of their restaurants.

Basically a scam made airport. 6£ to drop someone off and almost no Ubers around

There are lots of changes at the airport and South West. Traffic both, too and from the airport, is horrendous. Travelled the back roads as the congestion charge in Bristol city is £9 each way (hence the traffic). Also, be aware that all drop-off / pick-up and all parking is chargeable starting at £6 for 10 minutes. I was flying Easyjet to Glasgow, checking in online and straight to assistance. Greetings were exceptional polite and friendly from the reception desk, into departures and the guys on the ambi lift. The service was one of the best I have encountered and would highly recommend them. Well done Bristol.

Really nice staff is really nice should use this airport

Easy airport to get in and out of.

A stroll in the park ,no waiting, just walked straight through to the departure lounge.

This airport is now on works and when you want to park your car it's quite a long way ,, the parking in itself is in poor conditions with potholes and mud and when you go out of the parking by walking with your luggages there is no specific path for pedestrians ,but instead many steps, no signs either to tell you where to go. If you just want to drop of somebody at the nearest airport's parking it will cost you £25 and a fee of £100 if you stay too long. When you want to leave the parking you will have some trouble with the tickets register and the fence ,it could be blocked for no reason and if you press the button for help you won't have an efficient help at all. Better to take the bus to go there because you could easily missed your plane with all this mess and the distance between the parking and the airport.

Nice place, it's good to leave and even better to come back.

Great Aitport friendly staff and essy to navigate

Money grabbing, rude, unhelpful and thick!

Fastest security in the universe. Probably 5 minutes from entrance to departure lounge

Easy enough to navigate through, good selection of places to buy food before and after security. Extortionate drop-off/pick-up charges. Is clean except for the very large fancy blue hanging sculpture as you come into departures. It looks like lots of rain drops and you'd get the impression each 'drop' was white at the top and blue at the bottom but actually it's an impressively thick layer of dust (so thick you could lift clumps of it off) so you cannot actually see the top. Clearly whoever decided to get it had little to do with the airports cleaning dept 😕

Going out bound on a Thursday morning was surprisingly calm and not at all crowded. Alas, on arriving back on a Monday, a 440m walk to the luggage carousel and too many people for such a small airport and hence the common name of Bristol Cattle market. Maybe when, and if it gets developed in the future, things might change. At present, always apprehensive about flying from here.

Early morning flight. Manic security nearly over run. It is wise to prep for going through security it will save any hold ups.

Not great driving thou at the minute as there building

Bristol Airport is fine. I don't mind travelling from and to this quite friendly airport. The parking and pick up are currently absolute nightmare! Such a shame. I am also quite disappointed and discussed with the costs of the parking.

Bristol so-called "quiet" It has become an airport, so they don't announce any information, so many people miss their plane. It's worth paying close attention to the signs!

Assistance is quite awful. The check in process was horrendous as the woman had not idea about booking in a wheelchair. Training her might help! The assistance is desperately overstaffed and the staff were appallingly unprofessional. The worst airport assistance we have ever experienced anywhere in the world.

Place tidy, staff alright, but why in the mens toilet I got a sign on about women's periods... bit wierd for me. Better thought needed👍

The staff is very pleasant and the airport is very clean. The airport was easy to navigate.

Excellent facilities. Getting through Security was a chore because of the numbers passing through....1st day school holidays. Staff were doing their best and couldn't do more

Big improvement over last time I arrivee. No queues in immigration!! Parking buses could actually move

Great little airport. The rental car drop off was easy and shuttle takes you right to the front door. We travelled later in the day but the lineups were very manageable with also no wait going through security. There are lots of stores in the terminal and plenty of seating. My only complaint is the gate information took a very long time to show on the screens and when it did, it already stated checking was happening and it was quite a long trek to get to the gate (especially with kids). This airport is also a great alternative to flying into Cardiff, although its about an hour drive extra the flights are much cheaper in and out.

Such a bad airport - staff utterly useless - never had a good experience here

There was a lot of external building work going on and that was a bit of a nuisance but in sidel the airport is great, plenty of choice where to.eat or drink. A very good.flow.and.easy to get your flight.

The place as a whole is pretty clean. There are a few places to eat or drink. Quite straight forward to use as well. Found my flight and gate straight away

Nice clean airport. Quiet compared to the big London airports. Easy access and food parking facility. Very quick. Check-in

Used their parking service. Car footwell left covered in mud. Raised a complaint and they agree to pay for an interior valet. Submitted the in price and they said they’d deposit the money within 10 working days. Money wasn’t sent. 20 working days later still haven’t received it. Can’t get anyone to take ownership. My advice is avoid them - if something goes wrong you’re on your own.

Busy as usual. Take extra time for security pass.

We should be embarrassed by this airport. Worst airport experience ever. And I’m not even comparing it to major city hubs like Heathrow or Singapore. There are smaller, cheaper airports the size of garden sheds that have presented better experiences. This airport is a complete rip off and it is not equipped to handle the amount of passenger flow or public traffic for it. It serves as a major hub for the southwest of England and yet, public transport is non existence for it. Getting to and from the airport relies on single lane traffic. And when you are there, it will cost you £6 just to drop off your friends or family. Which by the way, is £1 more expensive than Heathrow airport. Cost to park at the airport is almost on par with Heathrow too. Once you’re in there, you’re packed like sardines. Which, is expected on the that I paid £25 for. But surely, the airport itself, the biggest airport in the entire South West of England, an airport charging me more than Heathrow to use, an airport that people travel up to 3 hours to use. Can do better, should do better Obviously. This excuse of an airport is just to service the Ontario Teacher’s Pension Fund. To squeeze every penny out of the people of the South West, just so some unknowing, hardworking teacher in Ontario can live off our misery. This is emblematic of the transport issues around Bristol and the South West in general. Utter embarrassment.

Car hire bus transport for business is not fit for purpose. Long waits and then they dump everyone at the desks in bulk. Car hire pickup takes longer than the flight.

Absolute shambles. I cannot think of anything positive to say about it. 20 years ago it was great. Basically if Bristol is the only choice, I stay at home

Easy to travel through Bristol Airport. Love the Silver Zone parking every time

Great service very helpful staff

Consistently bad baggage pickup delays on arrival.

We had a very bad experience with gate staff for our Easyjet flight to Edinburgh. They refused to let us on with a handbag in addition to a rucksack, despite the fact we have travelled with the same bags multiple times and had no issues coming down from Edinburgh two days before. They demanded £48, were rude and confrontational and said they'd take us off the flight if we didn't pay. The woman dealing with us refused to give her name and would not get a manager despite me requesting this twice. I pointed out the inconsistency in airline policies to allow us to fly down without charge but not back. She didn't care. We've always flown down and back with Easyjet and never had issues before. Her colleague then stepped in and snidely said if we were that worried about inconsistency, how about she charge us retrospectively for the flight down so she would charge us £96 before we were allowed to board. We've never been so threatened and irritated in our lives and as someone who suffers from anxiety, this was incredibly stressful and ruined the end of our holiday. We ended up having to pay the £48 but it has left an awful taste being bullied by two Gate staff. Staff who are unable to give good customer service should not be in the role. And staff should be trained properly in airline policies.

Bristol airport is a work in progress, I believe at the end of the ongoing projects at the airport, the parking issue would be reconsidered. The drop and go should be free for 15 minutes, but for now, it is still alright.

Utter shambles. I have never been too such a disorganised airport run by such inept people. Took 20 minutes to wait for a bus to take us no more than 20 yards to the terminal, when people deplaning from the Ryanair plane literally right next to us walked it. Ironically, our bus stopped for 10 minutes to let all of the people on the Ryanair plane deplane and go to the terminal before opening the doors. Literally 30 minutes after landing to move 20 yards.

Shocking, and an embarrassment to Bristol. If you can fly from another airport, I would suggest doing so. Way too small for the amount of passengers they're trying to cram through. Not to mention the appalling transportation links. Options. 1) Get ripped off by the ludicrously expensive Arrow cabs, of which there aren't enough anyway. Often 40+ minute wait. 2) Wait ages for the infrequent buses. 3) Get ripped off for substandard parking. 4) Walk a couple of miles to get an Uber.

NOT A CUSTOMER FRIENDLY AIRPORT It’s a shame I couldn’t give no stars or minus stars. The airport is a joke you have to walk miles and miles I clocked up 1.5 miles today. I was dropped off the bus from the plane, you have to walk upstairs. There is no lift then you have to walk for an eternity to get to the baggage carousel. I felt really sorry for anybody that was elderly Or has a little bit of problem walking, why didn’t they put in travelators? Like they have other airports. Car parked in the silver zone costs a fortune. I wasn’t aware they move your car after you parked it! Dropping the keys off before your holidays is easy, it’s not so easy getting them back, yet again another queue with those stupid up-and-down tapes. Only two people and a very long queue. Only one person per party allowed to pick the keys up the rest have to stay outside! What happens if it’s raining? Do they just get wet? And when you have to walk miles to get your car from where they have parked it there are no covered walkways! In the UK, it rains a lot. Do they just expect everybody to get soaking wet?

Arriving at the entrance to the airport it was noticeable how clean it was. The process through to the departure lounge was quick and easy. All electronics were left inside luggage which made it much easier.

Easy parking, smooth boarding. Beats London airports hands down

What can I say, very airporty. Nice smallish airport, shame we have to pay to drop people off though. Currently undergoing lots of construction work and driving route is different.

Why am I driving along a winding and narrow country lane to an inaccessible airport in a different country when I could be driving along a winding and narrow country lane to an inaccessible airport in Wales?

Great experience everything ran smoothly

Would not recommend the Silver Zone parking. I got back late Sunday night, early Monday morning. It was raining really hard, and I did what we all would do: I looked around the car for dents and then got in and drove off. I got down the road and heard a noise from the car when I went around a left-hand bend. So I found somewhere with light to look at the left-hand side of the car and found that the inner plastic wing had been ripped off and was rubbing the tire when it was on the left-hand lock. I told them, and they said, "You have left the car park; it's not down to us now." To top it all off, the exhaust is plowing a bit as well. So I would never use it again, as the car was not like that when I parked it.

A busy airport, quite small, though. However you can find shops to purchase travel essentials and of course the standard shops with perfumes, restaurants etc. There is an outdoor smoking area on the first level. Accessible to wheelchair.

Flawless. Fast security processing. Flight was on time. Toilets were clean. Ordering a taxi at the airport cost an extra charge. Maybe think about an alternative. Unfortunately, password control at the machine didn't work. It worked perfectly in Amsterdam. I have no idea what happened there. Overall impression rather positive.

Carnage.. 2 hours to collect baggage, from a Tui flight, bags on multiple carousels.. You need to do better.

Great airport, really easy to get to

Dirty and run-down. All the staff in every single franchise looked miserable and the few I used were lacking in any kind of smile or positive outlook. Toilets smelt and again were grubby. This was on a very quiet Tuesday mid-morning. Horrid nasty little place.

Speaking of an experience last summer hols with my family: avoid this airport if you can. They have expanded too fast and have too many people passing through for the space and facilities they have available. It used to be so convenient, but now it is just an awful experience. Maybe it's alright outside the holidays, but during it I will actively avoid it from now on. And security was one of the most unpleasant I have had in recent years. Not only is the buy ahead VIP security service a rip off (the queue is the same length as the normal one), a rough member of staff actually injured my arm throwing a tray at me, and then told me off for taking out my items in a transparent bag! Which is what you're supposed to do still, as most airports haven't stopped doing that! And getting to the place is a real hassle, no train link, and bus services are substandard. Taxi is only other option, but entry fee is extortionate for pickup/drop off area. Hope I won't be back for a while.

Parking is an absolute joke. Crazy expensive & no availability. Silver zone ran by idiots.