Brisbane House in North Ayrshire

The food is always fantastic and service is always great and there’s a nice atmosphere. Nothing is too much trouble and prices are reasonable.

The menu is very very limited - not what it used to be - we used to struggle to pick as such a good choice of meals and now hardly any to pick from. Service very reactive.

Arrived for lunch at 1.15 and our order was taken, we received our drinks and starters and waited on the mains and waited.At 2.30 we asked the server about our food and it arrived at 2.45 and I can’t say it was worth the wait ,The steak and ale pie looked like it had been prepared earlier and then stuck a top on it ,my fork wouldn’t even go into the sprouts they were that hard,My husband ordered the beef and it was like someone had pulled it apart and stuck it back into a mould to give it shape,he didn’t even eat it.We didn’t say anything as we thought it was a kitchen problem not the servers problem.I did send them an email but never received a reply.If it was busy I would understand but there was no more than forty people in the restaurant and we were told their were two chefs on.The menu on the web page not what they are serving.

We had a meal in this hotel one night as it was too wet outside to explore what other restaurants were located in Largs. The serving staff were lovely and friendly but the food was not up to the standard we would have expected in a hotel like this.

Booked dinner for 9 members of family for an 80th Birthday meal, nice surroundings and decor but that’s where the good stops!! Sat down ordered dinner and drinks at the same time, 45 minutes later drinks arrived!!! Main courses hadn’t arrived, asked where our meals where after an hour and a half, then as if by magic out they came, the chicken was dry and hard at the base, mash potatoes where like rubber, burger was dry vegetables cold as if all the meals had been sitting on hot plates for a good while before coming out!! This has honestly been the worst meal and dining out experience I have had !! Not what I expected from this establishment. Having to ask for meals and to have tables cleared is not on !!! Manager needs to be checking on his staff more often to make sure things are running properly. Would not be back.

Starters good, pork sliders and the beetroot hummus. steak main really good, although over cooked, asked for med. rare....it was medium...unfortunately the confit duck was dissapointing. Dauphinois needed bit more cooking an bit less garlic, sweet jus and sweet red cabbage...just too much sweetness. Plus didn't look very appetising , very sloppy on plate, and the duck was over cooked. Ordered onion rings as a side....thick and very greasy batter, (didnt eat.)...Service not great either,absolutely no input from serving staff, no interest if food was good, or if we enjoyed our meal, or was everything ok? Ordered bottle of prossecco which was opened before arriving at table, waiting staff then had to go get glasses, which arrived wet, we were left to pour from ice bucket with dripping wet bottle and no napkin., .... asked for desert menu,....still no conversation from waiting staff....everything just served, no conversation, and no interest or interaction....at just short of 90 quid for 2 starters, 2 meals and a bottle of prossecco they need to up the anti on their hospitality.....bit of in house training wouldn't go amis.

Excellent meal. Nachos and potato skins were amazing, huge portions and packed with flavour. Fajitas and steak pie for mains but ever meal that came out to other tables also looked incredible. Last time we got the burgers and weren’t impressed at all (the burger buns were solid with too many herbs) but so glad we gave it another shot as this time it was 10/10

We really thought this hotel and restaurant would be much better. No mussels which meant couldn’t have salmon as it came with mussel broth. Roast beef meal wasn’t up to restaurant standards. Yorkshire pudding must have hit a cold spot in the microwave as it was cold and stodgyThe whole meal was drowned in bistro gravy. Find it difficult to believe they actually have a chef. Should have taken notice of the appearance of the grounds outside before we went in as that’s always an indication of the standards hotel and restaurant thinks is acceptable. Cigarettes ends all over the place, garbage and remnants of previous meals left on outside tables. Not something one expects for a hotel and restaurant that has a prime spot in Largs with wonderful views. All wasted on this establishment. The waitress was very pleasant and that’s about we can say that is positive. We are sorry we chose this place for a Sunday meal given all the other worthy places in Largs. The lentil soup was good but a lot of money just to have a plate of soup.

Stayed at Brisbane Hotel with Oscars integral restaurant, the staff well great and the food excellent - steak pie and chicken meal thoroughly recommend

Oscar’s in largs is lovely staff really nice and chatty. Food was great however the amount was huge and a lot was left over - I hate food waste but it was impossible to eat both a stater and a main far less a dessert. I would be happy to pay the same amount for less. Starters were like main meals and main meals were huge. Reduce your portions reduce food waste please thank you x

Dinner at Oscars tonight… food was acceptable but not great. Service was also acceptable but not great! Toilet facilities given the current climate were not up to standard. Gents hand dryer not working and no soap in holders and no paper towels… This hotel needs to lift its game as it is very nice and comfortable inside and in a great location, but needs to deliver better in these other areas. We won’t hurry back.

This is a busy hotel in a seaside town and has obviously had problems with illegal parking in the past. They have now turned their car park into a cash cow and unwary patrons like myself get fined for using the car park whilst dining in their establishment! I dined there on the 5th of August and received a penalty notice of £100 for illegal parking, or the usual £60 if paid within a certain time, this was issued on the 3rd of November. I went to the Hotel today to enquire what was going on and there is now signage about parking in every bay in the Hotel, which was not there previously. I spoke to receptionist, who asked if I had registered my car details on an iPad that sits on the reception desk? I had not done that and don’t even recall seeing it when I entered the premises. Staff were more concerned that we were scanned and registered and directed us to the dining area. No one enquired if we had a car or if we were using the car park and I certainly don’t recall any signage that advised you had to check your car in on an iPad. This was our first time at this Hotel and will certainly be the last. If this had not being a service vehicle the fine would not have got paid and I would have went to court if required on this scandal. This set up is an absolute rip off and I would be advising giving this place a wide berth.

I have emailed the couple several times since my visit in September, but I have had no reply so I have decided to put on this review. On Wednesday 8th September 2021 around 3.15pm we decided to go and dine at The Brisbane Hotel. Well I must say how disappointed I was when we was when sat at our table the crumbs on the table, and the amount of food derby on the seat and on floor and window ledge at our table, not just at our table at the table and floor around us. I got the attention of the long blonde haired waitress who came and wiped the table but nowhere else. Few minutes later she came to ask if we was ready to order, I said not yet and she snapped back you wanting drinks. I was shocked at this approach and attitude we then decided to leave. As we left the look the girl gave us. I did make a re-mark about the change in attitude we received due to pointing out the area wasn't too a high standard of cleaning. So I then asked the receptionist, if I could kindly speak to the Food and Beverage manager, the lovely receptionist said this is her by the telephone on a call but shouldn't be long. The lady was on hold, she didn't even acknowledge us so we waited but gave up and asked for a business card with the ladies details, in which turned out to be just the hotels details. I decided to call back at 4.30pm to speak with F&B manager, and the lady kindly took my call but was very blunt and said the area we sat at was immaculately clean and I must have my information wrong. I am annoyed I did not take photos to prove my findings, but more annoying that the F&B manager was rather blunt and the company doesn't get back to emails either. Personally I don't think I will be in a hurry to go back to the restaurant.

Don’t usually post bad reviews and I did speak to the manager however our experience was so bad I feel like I must leave a review for the public & not for a reply from the restaurant. We booked as a party of 10, first half of us arrived on time and had a drink at the table while waiting for the others who arrived 20 minutes later. Before the rest of the party arrived around 8:15 we where told the kitchen was closing and we must hurry to order. Despite this rush nobody actually came over to take our order or gave us a menu we had to ask for menus and every-time we wanted to order a drink or food we had to wave down staff to take it or get up from the table and goto the bar.There was a couple of simple amendments that the restaurant where NOT willing to accommodate, a burger without cheese & Cajun fries instead of normal fries with meal (which are on the menu) and when questioned on why not we where given no explanation other than it’s not allowed? Completely ridiculous, I’ve never been to a restaurant that where unwilling to make such simple amendments for a customer. Wrong starters brought out and one of the main meals where wrong. Every person at the table was not satisfied with their meal however they where eaten as hungry. The food was below average. 4 meals where not eaten and sent back as they where not great standard at all (3 pastas & 1 burger).After sending the meals back, The manager who came over to the table approached the table in a unkind manner and said sharply ‘so what’s wrong with the meals you sent back’ to which ultimately she was greeted with the same manner back which made the exchange heated. When we explained why we didn’t like them, She insisted and argued that the other 2 pastas that where cooked the same so how could we not have enjoyed them (3 Cajun pastas, a pesto pasta and chicken and chorizo pasta) I don’t know exactly what she was wanting to achieve by saying this as we had already told her why we where dissatisfied. Due to this there was a few words exchanged from both us and manager at the table before the manager walked away. The manager could have dealt with the situation a lot better. However I approached the manager privately away from the table and had a discussion about this which was really quite confrontational and defensive from the managers side considering I approached her in a nice manner and said I was reasonable and just wanted to express my disappointment. I felt like it was impossible to get my point across as everything I said was met with an excuse or argument, as if she was telling me my opinion was wrong and that she was in disbelief that we could be unsatisfied with the taste. Reading other reviews today I can see that we are not the only people this member of staff has treated like this and obviously her awful attitude is radiating. This is appalling customer service. An all round terrible experience from food to service unfortunately, put a total dampener on what should have been a great night.

Don’t usually post bad reviews and I did speak to the manager however our experience was so bad I feel like I must leave a review for the public & not for a reply from the restaurant. We booked as a party of 10, first half of us arrived on time and had a drink at the table while waiting for the others who arrived 20 minutes later. Before the rest of the party arrived around 8:15 we where told the kitchen was closing and we must hurry to order. Despite this rush nobody actually came over to take our order or gave us a menu we had to ask for menus and every-time we wanted to order a drink or food we had to wave down staff to take it or get up from the table and goto the bar. There was a couple of simple amendments that the restaurant where NOT willing to accommodate, a burger without cheese & Cajun fries instead of normal fries with meal (which are on the menu) and when questioned on why not we where given no explanation other than it’s not allowed? Completely ridiculous, I’ve never been to a restaurant that where unwilling to make such simple amendments for a customer. Wrong starters brought out and one of the main meals where wrong. Every person at the table was not satisfied with their meal however they where eaten as hungry. The food was below average. 4 meals where not eaten and sent back as they where not great standard at all (3 pastas & 1 burger). After sending the meals back, The manager who came over to the table approached the table in a unkind manner and said sharply ‘so what’s wrong with the meals you sent back’ to which ultimately she was greeted with the same manner back which made the exchange heated. When we explained why we didn’t like them, She insisted and argued that the other 2 pastas that where cooked the same so how could we not have enjoyed them (3 Cajun pastas, a pesto pasta and chicken and chorizo pasta) I don’t know exactly what she was wanting to achieve by saying this as we had already told her why we where dissatisfied. Due to this there was a few words exchanged from both us and manager at the table before the manager walked away. The manager could have dealt with the situation a lot better. However I approached the manager privately away from the table and had a discussion about this which was really quite confrontational and defensive from the managers side considering I approached her in a nice manner and said I was reasonable and just wanted to express my disappointment. I felt like it was impossible to get my point across as everything I said was met with an excuse or argument, as if she was telling me my opinion was wrong and that she was in disbelief that we could be unsatisfied with the taste. Reading other reviews today I can see that we are not the only people this member of staff has treated like this and obviously her awful attitude is radiating. This is appalling customer service. An all round terrible experience from food to service unfortunately, put a total dampener on what should have been a great night.

I eat here often and the quality of the food, service and value for money never fails. Highly recommended.*****

We ate here four times on a recent visit to Largs.We were fortunate enough to get window seats with views across to the sea. The food choice was varied, imaginative and excellent value for money. The staff were attentive, warm and friendly and it was a very efficient service. Val was very welcoming yet professional and made sure we were happy with everything.The full breakfast was lovely as was the French toast with bacon and maple syrup.The set menu in the evening is fabulous value, I particularly enjoyed the goats cheese bonbons followed by the roast beef in red wine jus. Will return next time we are back in Largs!

We stayed in Largs for 4 days and visited the Brisbane everyday to eat. Breakfast was excellent and the evening menu offered something for everyone and it all tasted great. On the two occasions we ate dinner there the service from Val in the restaurant was superb. She was so attentive and friendly. Nothing was too much trouble for her or her team of waiting staff. I can highly recommend a visit. Make sure you ask for Val!

Remarkably unhelpful staff. Apparently couldn't be bovvered. Unlikely venue for forthcoming silver wedding. Location deserves better

We booked a last minute table at the hotel restaurant and were informed there was plenty of disabled parking spaces in front of the entrance for my disabled mum.We were not advised you had to register your car at reception in order to avoid a parking ticket.I was so busy helping my mum I didn’t look at any signage.The staff at reception also did not say anything about parking.A week later we received a parking ticket! We will not return....ever.Just warning others.

Having visited this restaurant after the first lockdown and enjoyed the experience we decided to return after it recently reopened.Regret to say it was far from the enjoyable experience of our first visit.We arrived early but were told it was not a problem and that our table was ready and available.We were shown to our table given the menus and told someone would be over shortly to take our drinks order.First surprise was that the menus, unlike their other establishments, were no longer disposable and laminated ones were being provided.We sat at our table for over 20 minutes before anyone appeared to take our order and in fact it seemed the young waitress was there to take our food order and we had to ask her to take a drinks order.We had a question about the menu pointing out a 241 offer which she claimed she had never seen or heard of and would need to see her supervisor. She returned 5 minutes later with the explanation, at which point we placed our order for both food and drink.We waited for around another 15 minutes or so for our food to arrive so all in all we had been at our table for around 40 minutes before any food arrived. We did not have a problem with the waiting between ordering and it being delivered to our table, at least we knew it was fresh but the overall wait was a bit much.Food was okay but not anything spectacular.When we asked for the bill I offered my loyalty card to be told I had to pay for my meal and then go to the hotel reception with my receipt in order for the points to be added. This seemed strange as they were operating a one way system meaning you had to exit the restaurant, go outside then return through the main entrance to reach the reception. Bit strange.All in all we were disappointed with the experience and feel the whole experience including the food is far better at the company’s other establishments.

My mum and I had afternoon tea here today and I must say, it was just perfect. We were greeted warmly by a lovely young girl who showed us to our table. A booth at the window as requested. Another young lady then came over to ask if we had any allergies etc. My mum hates mayonnaise so the girl gave her other options for the sandwiches. I was impressed by this we go for many afternoon teas and the options can be somewhat limited. The cakes etc were brought over to the table, very well presented and everything looked so fresh.Everything we had was really tasty, we couldn't actually finish it all, so we were given a box to take what was left away. We found the whole thing to be great value for money and the actual restaurant has a lovely relaxed atmosphere. All the staff were so lovely but the young lady who looked after us mostly was Natalie. What a joy she was. She had that balance right of being attentive but not over bearing. She made sure we were happy with what we had. She just had that quality you can't teach, that warmth, she's just a natural. She is an absolute credit to the place and because of her and the other girls, we would definitely return as I think the staff are the heart of a place and are worth their weight in gold.

We had booked two tables on Saturday 22nd May at 6.45pm at The Brisbane House Hotel, we arrived on time. We were taken into the overflow room, not the restaurant, and shown to our tables. The waitress then arrived with the menus and we duly ordered. My Husband ordered a pint of coke which finally arrived after 50 minutes, the food took over 45 minutes to arrive. Four times my husband requested his coke and finally went to the bar himself and was told by the Barman he did not have the order but would get to it when he could as he was the only Barman on! The two staff were woefully trying to serve around 10 tables and it appeared the restaurant was understaffed. There was also a function on at the Hotel. After 45 minutes wait, the food finally arrived. Two of our guests had ordered steak pie which was not Mearns McCaskie butchers quality. We were extremely disappointed with all the food served. When the final bill arrived, we found we had been overcharged for drinks that we had not even ordered! My Husband and one of our guests went to query this. As we had family friends visiting from London, we were extremely disappointed with the service and quality of the food served. I asked at reception if the Manager was available and was told she was off and would telephone me either Monday or Tuesday. On Wednesday morning, three days after I requested to speak to the Manager, I received an e-mail from Ms McLeod, General manager, asking me to write my complaint and send it to the Hotel. This is not good customer service. In my opinion, The Brisbane Hotel has little or no respect for customer complaints and only see the opening up in Scotland as a cash cow opportunity. I, nor any of our party, will return to the restaurant until they can prove they have got their act together.

My husband and I ate at Oscars last night and will be back. Excellent COVID procedures in place, with temperature checks at the front door and tables well spaced.Food was fab and great value and it was lovely to have a meal with some drinks!!! Hubby had the Seafood Bruschetta and I had the Chicken Liver Pate for starters. For main, I had the Cumbrae Mussels with fries and hubby had the Seafood Jambalaya - all of our choices were delicious and due to the generous sized portions we left with full tummies!!It was clear that all the staff apart from the Manageress and Barman were brand new and at times were running about like headless chickens but all were friendly and helpful......with time the service side of things will get better.

Great place semi themed for cinema .. super hot coffee well made with great taste and friendly staff

Booked in for lunch, and found staff amazing, had the fish & chips and will come back! Pandemic procedures great too.

We couldn't fault the friendly service. Food came out quickly and we're all agreed our food was tasty. We had Sunday roasts. Lamb and beef. For dessert I had white chocolate and orange bread and butter pudding with custard. Good value too.

Having visited the sister restaurant in Saltcoats we decided to give Largs a go.Every bit as good although maybe staff not just as friendly.Food lovely and beautifully presented with a lovely view out to sea. Even saw the Waverley make its way past.Would definitely recommend and will return.

This was a great find on our staycation. We ate here half price for eat out to help out and the food was excellent. The desserts are hug and amazing and the Tomahawk steaks were amazing. They also catered well for a vegan in our party.

Visited with my husband for our anniversary dinner, platter for 2 was ok. Husband ordered the tomahawk steak, I ordered breaded monkfish, with Asian slaw and curry sauce. I could not believe what was served to us. The monkfish was inedible, burnt to say the least. My husbands steak was served as he had requested however having to wait over 15 minutes for a steak knife was not acceptable, normal knife it had to be. As soon as I saw my food I asked one of the waiting staff to come over, she sisnt need to say anything, her look was enough and my food was sent back. I was offered something else but I was sickened by what I had been served. I sat and watched my husband eat his steak. The waiting staff could not have been more apologetic, and I appreciate their efforts and the discount to rectify the problem it ruined what was meant to be a lovely celebration meal. As for the chef......why would you send out food of that standard? Absurd!!! Another table were also complaining that their food was overcooked and salty. So praise to the waiting staff for dealing with the fallout of substandard food. Sort out the food and it could be a fab restaurant.

Everything was fantastic, the staff were great and couldn't be more helpful and attentive. The food was lovely and the portions were big. All very clean and social distancing in place and rules adhered to. Parking is free but read the signs, you need to sign in at reception with your reg number to avoid a ticket.

Descided to make use of the government scheme of a reduced cost on a meal, as well as help out a local business, so took my family for a meal in Oscar's.We had eaten here a number of years ago and found it ok, but nothing special, yet finding anywhere within a 30 mile radious of our home with a table between 5pm and 8pm is proving hard just now, and by pure chance I checked out Oscar's and it was free.Located next to Nardini's in the Brisbane Hotel, it has had a nice upgrade since our last visit.Ordered starters and a main for our group of 4, with my choice the Haggis Pakora and the Chicken Curry, while my wife had the soup of the day and the Chicken Balmoral.Both were delicious and ready in no time.Our two daughters had the kids meal, and resulted in two empty plates.All in all most satisfied with our visit here and will be back again in future.

Was here last night, the food was fantastic, I had blackened chicken with rice and a side of chilli & parmesan fries . My wife had the Jambalaya, both dishes were delicious, the children’s menu is extensive and excellent quality and very good portion sizes. Kids choose fish n chips and steak pie with mash. Highly recommend this place for a great meal and excellent service from the staff. Will definitely be back here.

Booked on 5pm to visit Brisbane house hotel for lunch, terrible experience from start to finish. Wasn't given 5pm menu that we had booked, waitress was HORRENDOUS! didn't even get a drinks order correct for 3 people and had an aura of laziness... we told her we were in a hurry towards the end to which I think she started to slow down, chatted to colleague at the bar while holding my change as we wait IN A HURRY!!! Not only this, I have now been issued with a parking charge I had no knowledge that you needed to pay to park and now looking on booking.com it states there is FREE PRIVATE PARKING! NOT ACCEPTABLE AND WOULDN'T NOT RECOMMEND VISITING.

Dinner in restaurant was excellent 3 courses and food was lovely, breakfast was also lovely and food cooked to perfection

Decided on Sunday lunch at the Brisbane Hotel, Oscars Restaurant for a change. Went with friends who we hadnt seen for years. All decided on the Sunday Lunch carvery with a choice of starter from the menu. Carvery was either turkey or beef (beef was excellent) with roast potatoes, mixed veg (cauliflower, brocolli, carrot and courgette) and gravy £12.95 was great value. Staff were attentive without being over bearing, polite and well presented. We booked for 1200 as best to go early for carveries in my opinion while its all fresh, it was quiet when we went but got quite busy. We had a table with a view over the raining windy Clyde but nice and light/airy, not rushed by staff to finish, we were there for about 3 hours chatting may be different if it was really busy though. Restaurant is nicely decorated too, toilets clean, bit cold. Driving so had soft drink which £1.50 for half pint of soda and lime is a bit on the steep side. Thoroughly enjoyed ourselves, good value and will definately going again.

My husband and I stopped in at the Brisbane for lunch today. We got married here 7 years ago and as we didn't have the kids with us, thought we would take a walk down memory lane, have a nice chilled out lunch and relax.Walking up to the hotel it was very off putting that 1 of the front glass doors has clearly been broke and there is a a horrible plank of wood where the door should be.When we arrived we were shown to a table, the young girl who seated us then left us without a word or a menu! We sat about 5 mins and a different girl brought us menues and we are offered drinks, I requested a diet coke, I was told I could have a bottle or draught, I chose draught. When they arrived I was presented with diet Pepsi, seems like a small this but I really dont like Pepsi! As we were browsing the menu girl no.1 brings in an elderly man who has his (obviously) even more elderly and fail mother in a wheelchair. She offers them a table against the back all (the only table set up differently to every other empty table in the place) the man proceeds to manoeuvre his mother from the chair into the back wall and before he gets his coat off, a woman I can only assume was a manager(she was dressed differently) appears and quite curtly snaps the elderly man "have you booked this table??!" He is taken aback and explains the young girl seated them there and heboffers to move to another table, she snaps again, while clearing the table of everything, "this is set up for an anfernoon tea, did you book this table?" The man explained again he hadn't and was only just seated there by the young girl and again, offers to move. The "manager" stops off with not another word. There was 3 or 4 tables around us with reservation plaques on them, this table did not! Old man decided he was not staying and explained on the way out he did not appreciate the ladys tone so would not be staying. The manager then shouts after them in such a horrible tone "I only asked if you had booked, you were the one who started shouting" I can confirm no shouting by anyone, just a lot of confusion! It was very uncomfortable and unprofessional indeed.I wish we had left in solidarity at this point but we didn't.My husband ordered the fish, was asked if he would like breaded or battered, chose battered, got breaded. It also arrived with no tartar sauce and we had to ask 2 different members of staff if he could have it! I also asked for mayonnaise and I'm still waiting and not once where we asked if we would like another drink or if our meals were ok.Sadly I dont thinking be back. Really disappointed as we had a wonderful wedding day here.

Excellent food served in this restaurant and the staff are very helpful and friendly, would definitely recommend a visit to this restaurant.

Great menu, lovely food with excellent service.Very attractive restaurant, especially nice having a window seat.

Only recently starting eating here. Good menu - friendly welcoming staff. Worth a visit. Table by the window is a treat.

Waited half an hour for starters. Soup and bruschetta. Wasn't given the correct bread. Instead of ciabatta and crusty bloomer as the menu stated we were given thin slices of white bread. When we asked about the bread we were then given the ciabatta but not bloomer. Chef clearly not with it. I don't know why anyone would put bruschetta on plain white bread... Mains arrived 30 mins after starters. The man at the table next to us waited even longer for his soup and he was there before us. He also asked three times how long it would be. Soup is generally kept in an urn, it shouldn't take that long! The table next to him was given the wrong bill twice and didn't enjoy meal. The man said the roast beef could sole shoes. Another woman at the next table never got her chips. The woman at the table next to that got over cooked chicken and was given a fresh meal but her friend was almost finished by the time it came. Another man was given still water instead of sparkling. And another had to send his soup back as it was only slightly warm. No tables gettin cleared promptly. Food took aaaages to arrive. Waiting staff were really friendly and nice and you could clearly see they meant well. I know from experience it's hard to do your job when you are working with an incompetent chef. I don't know what goes on in the kitchen but clearly not much. The staff definitely need training in how to deal with customer complaints as no clear answers were given when anyone spoke up. There was only apologies no explanation. It was terrible. The words "sorry about that" or "I do apologise" were used so many times. The whole restaurant was exchanging glances with each other because they were all going through the same experience. I couldn't believe a place could be this unorganised.

Been twice before when we are up on holiday and has been very good. Always love the Jambalaya sizzle. Small things really today but my starter of fish cakes only came with salad & no sauce as it states. I had to ask for sauce as they are quite dry without. Also my daughter had the chicken breast burger which is supposed to come with Asian slaw and it was just bog standard coleslaw.The nachos for starters don’t come with sour cream or guacamole which you’d expect. The desserts of sundaes did not come with whipped cream as stated, appeared to be a dollop of clotted cream on top of the ice cream.

Came to hotel for a meal on 3rd Aug phone to make reservation on one mentioned to register car at reception been to hotel on various occasions and never had any problems parking now got £100 parking fee very upset about this phoned hotel about this and was told to appeal parking fine should never been issued with this in the first place will never be backAnn Slack

Visit hotel for lunch and also overnights at least 6 times a year. At no point did staff ask for my registration number for car. Received £60 parking ticket and if not paid within 2 weeks up to £100. Won’t be back! Food and service good but failed customers as not warning them of parking costs. I can understand for people not using hotel for food, stay or drink but they are failing regular customers. I have been told notices in car park but should at least have been warned by staff.

Arrived for lunch, ordered the Mexican burger and it arrived with the plastic sheet (used for separating the burgers) still attached. Obviously not cooked! Staff tried to help, but still wanted to bill for the full meal! One to avoid. Emailed hotel to complain, no response.

We were catching up with friends and they booked for our evening meal at Oscar's, we were greeted by friendly staff, the menu has a good choice. We chose starters and main courses, the starters were massive, very tasty and excellent value for money, the mains then came I had the sizzling chicken it was superb with choice of half rice half chips an excellent choice and again excellent value for money. I would definitely recommend trying we had excellent food, good value and the staff were very attentive.

Food very nice but poor ambience as probably for overnight guests in hotel

Had a bite to eat here whilst staying at the hotel.

7 of us went for lunch. There were some strange courses.

Good value for money if you take advantage of the deals they have. fabulous views from the restaurant

Booked our table for a Mother’s Day night out and need to say that from the over cooked pakora to dreadful bowl of cheesy potato skins it went further down hill with the main courses .

Arrived 10 minutes before reserved time and were warmly welcomed and shown to our table. Took a while to have our order taken, however meal was very good but the wait between courses has reduced my mark from 4 to 3 stars. It appeared the we may have arrived during staff changeover but that's no excuse for slow service

Very poorly attended to had to get up out of my chair on various occasions to ask for things can’t do their jobs right and when they accuse people of not paying they should at least apologise when they are in the wrong very very rude.

Went for diner with a friend who stayed at the hotel. I had the filet steak which was cooked to perfection. Food served very fast.

Everything we had was good. Especially the afternoon tea a great price and very tasty. Well worth the price

Oscars looked okay but we were led to a diner-style table by the window along with other customers, must be to make it look busy from outside! The waiter had welcomed us in and was very friendly and helpful but that all changed when our main meal dishes were removed, he never asked if we had enjoyed our meal nor would we like to see the dessert menu. In fact no one came near us! The waiter continued to serve other tables as did the waitress until we had waited ten minutes by which time I really was quite annoyed. We couldn’t believe how such a great experience could turn so bad. Eventually I had to get up and find the waiter but found a waitress and asked her if we could order dessert and coffee. Deciding only on latte we were left quite gobsmacked! The food was okay , cordon bleu it wasn’t lol. We both felt it was more of a cafe than a restaurant and the waiter or whoever is was completely spoiled it for me and I don’t understand such unprofessionalism after being so welcoming and efficient. Shame on you!

Poor welcome and poor food experience. Competition in this area is way ahead and tonight was abysmal. Chicken wings were red and bruschetta boring and tasteless. Salt & Pepper Chicken was basic at best.

Part of our present as a stay at the brisbane hotel...lovely food and service from staff..good portions too..cant fault the place

Very disappointed with the attitude of restaurant supervisor today, no customer service skills whatsoever. A party of 5 of us went today for the above offer to be told you had to prebook it. When I showed the waitress the advert on Facebook she was unaware of any offer but went to check and came back stating supervisor had said had to be prebooked, when I showed the advert to her she again said she would check with supervisor - he came over abruptly to say he wasn’t interested in advert I saw as other one stated you had to prebook - it doesn’t state you need to prebook it only says phone reception for reservations, given that I showed him the advert that I had seen and place wasn’t that busy, you would this for good customer relations he would honour it, when I asked if he would I just got an abrupt NO. Not a good way to treat locals in January! Needless to say we left mainly because of his attitude!

I feel quite guilty writing this as my friend took me here for a birthday afternoon treat but she insisted I write a review. Firstly the hotel is lovely as is the restaurant and the staff were very polite and accommodating the issue was with the afternoon tea itself. We were asked if there were any sandwiches we didn’t like and we said fish/seafood I also asked for white bread and my friend asked for brown bread. When the tea stand came out we found that I had been given three very large (doorstep) ham and cheese sandwiches and my friend three very large chipotle chicken sandwiches. No variety, when we asked for a little more variety the girl said she would speak to the ‘chef’ the tray came back out and we had 9 chicken mayo sandwiches 3 of which were obviously the ham and cheese with the ham removed but the cheese left with chicken mayo added. We have been for many afternoon teas and the idea is a variety of dainty sandwiches and cakes. We had no choice and the cakes were obviously shop bought. We had a very large cream doughnut, a very large empire biscuit, a french cake and a pineapple cake two of which we left as they were far too large. The scones were nice but it was whipped cream not clotted and it was plastic packets of jam. The Brisbane is a quality hotel and this is not a cheap afternoon tea so I would have expected a lot more. I will once again reiterate that the waitress was lovely but I think even she was bemused.

Staff obviously unhappy at having to work on a Sunday - rather unfriendly, didn't feel welcoming. Food was ok but nothing special. You would get the same at a cheap local pub. Manager was rude to a large table of elderly clients who booked thinking they could eat from the 2 course deal menu but were told it was weekday only. No sincere apology or attempt to make any recompense. Very uncomfortable atmosphere. Wish we had gone elsewhere.

Met friends for coffee and scones yesterday and was offered a selection of gluten free bakes. Thank you Jennifer Williamson.

Oscars at Largs should be fantastic with a recent refurb and sea view. Unfortunately on a recent visit it was mediocre as usual.

took two old boys out for dinner last Friday to one of my favourite haunts. What a disaster. Could barely hear ourselves speak.. Main restaurant completely overtaken by a loud massive wedding party who should have been in the function suite complete with screaming uncontrolled children. To make matters worse a small funeral party were in the restaurant too and subjected to this torrent of noise at a time when this was the last thing they needed. Brisbane really bad planning. Hope you recompensed the funeral party. By the way the food was as ever great.

Years ago my wife and I had dinner here fortnightly at the weekend. Unfortunately the ownership changed, as did the standards of the house, and not for the better. This visit was a family function for 24 meals. Although the staff are very pleasant service was poor some were only getting their starter when others had finished theirs. Drink orders were very slow. Problem was lack of staff, wonder how they managed with the wedding next door. Food was just ok. Not the standard we used to receive at the Brisbane, it’s a shame, such a wonderful setting.

Fantastic dining at Oscars restaurant situated at the Brisbane Hotel in Largs .

In the sun it is glorious having drinks on the sheltered out door terrace. However the quality of the food is very poor. I had a chicken dish and the chicken was very dry and tasteless. My two friends were also disappointed with their meals. It’s a shame as the hotel location is central and had good ambiance. I wouldn’t return to Oscars for food!

My partner and I went for a trip to Largs on Bank Holiday Monday. We stopped in at the Brisbane Hotel for lunch as it did not look very busy and had lovely views.

Great location, good food, attentive caring staff. Nothing was too much trouble and we felt valued. ⭐️⭐️⭐️⭐️⭐️

Spending lots of money on decor and none on staff training.

Stayed at this hotel about 3 times now.... gifts .. I will always recommend.. food, service & rooms fab.. 😊😊

bought itison deal £20 for three course meal for two, terrific value . The food was excellent as was the service and bottle of wine for £15 to wash it all down marvellous. My husband and i loved it and maybe sneak another visit before deal finishes.

We had Christmas lunch at the Brisbane last year and it was excellent. What a disappointment this year. Several starter portions were so small they were like a Faulty Towers joke. We had to ask for some to be replaced. The turkey main course was the worst I have ever had and I include works' canteens in that! The white meat of the turkey had a strange flavour (may have been the gravy) and the dark meat was tough and distinctly pink. There was also a lump of what appeared to be unrendered fat on my plate. I have no idea where that could have come from. The boiled potatoes were undercooked (bone in the middle) and I don't think the sprouts were cooked at all. I wish I had had the beef Wellington which was seemingly very good. My complaints were met with a shrug and I couldn't be bothered pursuing it. In retrospect, given what we paid, I regret not doing so. Anyway, our party of 12, by a large majority, agreed we won't be back for our 2018 Christmas dinner.

I was at a the ferry Christmas night out, meal was fab,waitress service, great , but some security one person with attuide was the most nasty, rude person ever, the drink is are watered down, as we when home sober after a big kitty being drunk, the dj was good, so if you want to be frisked at the door with a very rude person go to the ferry the live bands are good though

Visited for a quiet meal and to say we were disappointed is an understatement. The starters were partly burnt, main course of steak was drowned and swimming in butter more a kin to soup than steak. Had ordered wine which didn’t arrive in time for the meal despite asking twice, eventually upon arrival the eagerly anticipated wine was the wrong type.after putting the main course back and cancelling the late and wrong wine that didnt stop them appearing again on the bill! After asking politely for them to be removed the then correct bill was aloofly thrown at our table, not so much as an apology for ruining our nite. Altogether very disappointing only saved by a local bar not far away and the company of my lovely fiancé.

Dropped into Brisbane House for a coffee on a cold windy day after a walk along Largs promenade. The glass fronted restaurant was pretty busy and the young server was rushed off her feet. The environment is lovely and deem to cater for an elderly clientele. Despite feeling comfortable if I drop in somewhere for a coffee I expect to be able to taste coffee in my cup and not merely warm milk. I felt for the waitress hence a poor rating as opposed to terrible.

great value with itison deal, £18 for two which includes 2 course and glass of wine food was very good and wine excellent. Big mention to Nicola head waitress who is terrific at her job she looked after us so well, thanks.

The front of the hotel is all glass - quite stunning - but that was the best bit. We had an Itison voucher but looking at the prices afterwards not sure I would have been happy paying the price. Didn't like the recycled piece of lemon (dry and had red colouring on it and there was nothing red on my plate!) on my fish, bit disappointed with the desert spoon size mushy peas as well. Service, staff and food all average nothing special.

Went to the Brisbane House Hotel last night for a meal with family. The recent refurbishment is very impressive, very stylish and modern. Could not fault the food and the service was excellent. I had the trio of mini burgers, make sure you are hungry, fantastic presentation and flavour, hats off to the Chef. Cant wait to go back.

I've eaten here on two different occasions.

Went along for a special family reunion meal, looking forward to seeing the new interior and boasting to our visitors of the fabulous views etc.Very impressed by the recent refurbishment of the bar area. Great attention to detail.However our visit was spoiled a little by the lack of trained waiting staff.Despite the waitresses being very pleasant and welcoming it was obvious that they were under pressure and that there was no-one 'in charge' as such, and therefore no continuity of service. Our drinks were duly delivered and, unfortunately, accidents happen, a glass of red wine was spilt from the tray above over the top of two of our guests.The waitress did apologise and they were given paper napkins and then white linen napkins to mop up the wine. However at no point did a member of staff attempt to help with the clear up, or in fact check that their clothes hadn't been stained. It would have been good to have been offered a change of table!Or at the very least a change of chair which by now, was damp. We didn't want to cause a big fuss so didn't instigate this ourselves.One of the guests did go to the Ladies toilet to remove and dry her top. In their favour, whilst there a waitress did offer her a glass of white wine to help neutralise any stains.On our guest's return and after a lengthy waiting time, we had to ask for our order to be taken.We did order a further round of drinks which never arrived and had to be reordered.Plus point, the food was beautiful and well presented, and we were able to enjoy our family catch up without further ado.Sorry Brisbane, love your interior design, but you have to work harder on providing training and leadership for your waiting staff. Surely if you have to employ unexperienced staff, you should have at least one supervisor in charge.Will we return ? Probably not.

Living in the town, we have been coming to the Brisbane for many years now and although we always liked it and the food was ok, we always left saying that it needed a bit of a facelift. This has now happened and they have done a superb job, in fact I would say that this is now easily the nicest place in Largs for a drink or a meal.They now have a separate bar / dining area and the furnishings are all to a very high standard, just what Largs needed in fact.We popped in for a drink last night, but decided to have a meal and the food was very tasty and well presented, with a good choice available from the menu at reasonable prices. All of the young staff were lovely and very attentive as well.The manageress came over when we were leaving to ask for our feedback and she told us that they will be a starting a 2 course deal soon and that the patio area is also to get a similar revamp in the next few weeks. This will only further enhance the beautiful ambience of the Brisbane. We will definitely be back soon to what I believe could quickly become the No 1 place to go in Largs if they keep up the high standards on food and service which we enjoyed last night.

Booked for 2 night stay in a deluxe double room with sea view. Worth spending the little extra for the great view especially in the morning as you can see the Ferry sailing to Millport and fresh air. Bed was very spacious, tea ,coffee available and replenished daily. We had breakfast with our booking and the various options from cereal, pancakes, full breakfast, salmon and many more cooked fresh to order. 3 choices of fresh juice and different types of milk. Waitress offers you a pot of tea/coffee or you can help yourself. The accommodation has stairs and no lift option however they are not too steep and hallways are lovely and stylish. (The No Irn Bru in your room signs however do look tacky) maybe advice in nice photo frames would look better. Staff are all pleasant and very friendly. Slept really well and the light is blocked out with double lined curtains. Room decor was to a very high standard. I will definitely be back to stay and recommend to others.

Lovely hotel in Largs, with wonderful sea views. Staff were exceptionally helpful and friendly. The menu was very good, plenty of choice and reasonably priced.

This hotel, ???was the worst in Largs,the meal was avarage,the steal pie was lacking in gravy and the mash was nearly non existing, the desert was the worst I have ever tasted, it was supposed to be lemon maramge pie it tasted like frozen, disgusting,I ask for the sticky toffee pudding as I could eat it,I was meet with dirty looks and nasty ness, and was told the boss says no, we where told there would have been tea/coffee available as much as we wanted, we got none, and was told they would serve it anymore??? That why two bus loads when for a nice day out,We left discussed and went to, the bagel basket cafe/bistro, lovely staff, tea and coffee fresh and no dirty looks when I ask question , so yr been told if y want nastyness and dirty looks and broken promises go to BRisbane house hotel .

Having used the Brisbane hotel on a number of occasions & sang its praises for good food & value we went on Saturday night for dinner with high expectations. The dinning area had an excellent overhaul from the last times we visited which enhanced the whole look of the restaurant. That was the positives the negatives were the food & portion size especially the main course. We both choose the fish & chips a great British favourite. Fish was an ample size accompanied by (9) stacked chips & chillie pea accompaniment which could better be described as a tee-spoon puree. On the whole a very poor dish at at an expensive price. Next time we'd be better off going to Nardins or the new fish & chip shop next to the Paddle Steamer & at get value for money & not leave hungry

We always stay here when we visit largs. Food always lovely and value for money service always good also. Great location on seafront

Arrived at lunch time and took a seat outside. No staff acknowledgement so went in to ask for menus. Stood for 10 minutes whilst no less than 3 staff members walked away from me, sidled past me all totally ignored me. When i gave up and left another team member past me and i asked if we could get some menus outside. Her reaponse was 'you need to come and order at the bar anyway'. Excuse me? Order what? Having no idea what you serve as you wont bring a menu to me. Left promptly and spent 150 in a long lunch with drinks in gourock instead. Lovely venue in great location. Sort the staff training as its derisory service and i wouldnt spend a penny in here in future. Shame as i have enjoyed a few lunched in the past at the same venue. Beyond poor.

First impression was the reception nice and open. The room was a bit on the small side,should have booked an upgrade with a sea view and will do the next visit. Both evening meal and breakfast excellent. Visit Largs and stay here.

I never understand when an eatery keeps getting things wrong.I have eaten at this restaurant for many years now and they never manage to serve up a full meal without one or two items missing or forgetting specific items that go with a particular meal. The food is good, not fantastic, but their service and attention to detail is lacking. Shame really because it has the best location in town.

This place has lovely views across the clyde, modern and stylish interior, the food is quality, tasty, and well presented. It has a nice outside area for those warmer days. The staff are attentive nothing seems a problem. The restaurant area is kept to a high standard. We will most definitely be back.

It has been some years since we had a meal in the Brisbane and we were looking forward to it. Unfortunately it was disappointing. I ordered my favourite, tempura chicken. The batter was more like what you would find on a fish supper and was tasteless. I specifically asked for no peppers with my salad and it was full of them. My husband had the blade of beef which he enjoyed but both our meals cooled down very quickly as they were served on cold plates. I am sorry to say we won't be heading back in the foreseeable future

Much as we enjoyed our meal which was delicious, the service was so slow. To counteract this an extra member of staff would have sufficed.Soup for starters was very tasty, followed by the chefs special main of the day which was chicken in black pudding, served with potatoes and a medley of vegetables. My husband had the steak pie.Noticed a mistake in our bill which was quickly rectified when we pointed it out. Other mistakes made with other customers, again all down to not enough staff.Would certainly re-visit for the food alone.

My husband and i went for tea whaich was very nice.Very friendly staff.The manager came over and spoke to us and asked if everything was allright

Great service, lovely meal, great value, can't ask for more. Mother's Day lunch with my son and his partner. Busy but staff were attentive. Timing between courses was perfect for us. Will be back.

Got married here in june and i can say by far was the best day of my life the staff were amazing and soo good at what they do this place is just amazing id recomend to enyone x

Stayed overnight in a nice room recently re-furbished and overlooking Largs Bay.The bathroom basin was new but very shallow, the mirror above it was not at a comfortable height for applying make up etc , the soap dish in the shower area was minute and there were no hooks in the bathroom.No problems with dining room service in the evening, the server at breakfast had to be prompted to replenish the orange juice jug, and bring sugar and cream for breakfast tea, the food was very good at breakfast.

beautiful hotel very sombre staff almost like a funeral parlour no atmosphere waited long time to get served a meal very sombre staff no smile in sight defeinately would not return to this hotel good location or not

I went last night with my family on the 2 course deals menu which was a starter and main course. The place was reasonably busy and modern and bright. The young girl serving seemed disinterested and we had to ask her a few times what the soup was and if it was vegetarian and also for a kids menu. Anyway I had the soup and it was lentil and was actually ok however there was only one vegetarian main and it was a sweet potato and coconut curry which was bright orange with hard potato chunks and tasted revolting !!!!. I would definitely not return or recommend.

Looks modern from the outside but it's let down badly by two things, tired fittings and really really miserable staff, I actually heard one make a comment about 'The English' well, thanks for that, but please do it behind closed doors where it can't be witnessed.The bathroom fittings were hanging off the wall and the attention to decor for what we paid wasn't great at all. I can't post the video I took, but I'll keep it just in case the management question my comments.Definitely not worth a return visit