Based on 1.005 opinions finded in 2 websites
Based on 1.005 opinions finded in 2 websites
Nº 2331 in 2913 in Edinburgh, City of
Nº 359 of 413 British in Edinburgh, City of
Opinions
I came here quite early in the morning for a sobby goodbye, but Kenneth provided me with an excellent service and brought back my smile. Eman was the kindest too, thank you both!
Andrea De Monte . 2024-12-02
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Finally, a decent mocha. Polite and attentive staff.
Alan Clempson . 2024-12-02
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We left home yesterday and haven't managed to find a decent mocha anywhere, until we arrived here... Finally a decent mocha!! Thank you Kenneth! Staff were also warm and friendly, making good conversation and enquiring after our comfort regarding music volume.
Cairi Bear (Cairistìona) . 2024-12-02
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Thank for the food, amazing service, kind person Kenneth.
Jorge guillen calderon . 2024-12-02
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Terrible service, high prices, cold and bad breakfasts. Very little variety, the waiter leaves a lot to be desired. Not helpful at all. I will not repeat.
Beatriz . 2024-12-01
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Great selections of food and drinks. Good place to wait before your flight!
amelia steele . 2024-12-01
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When we arrived Kenneth couldn't be anymore helpful, so chatty and friendly. Amazing customer service 😁
Lisa Millar . 2024-12-01
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Ivan served us, all was good and efficient
Lyn Langusch . 2024-11-30
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Michelle and fraser were a pleasure to meet! Had a comfortable wait here and enjoyed my food and drinks! Will definitely be back!
Paul Toland . 2024-11-29
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Michelle fab and really lovely!
Rachel Brown . 2024-11-28
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At airport today! Had a magical experience with the staff Kenneth who was polite professional and happy to assist my self. Michelle the duty manager that was on shift could not be more of help so friendly and out going these two people definitely deserved to be recognized, i would also like to thank tiago the guy who took over for the connected assistant 5 stars plus all round look for to my next trip in a few weeks.
Elizabeth Bailly . 2024-11-28
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I was in the other day before my flight and Morgan was very kind and helpful. She was very tentative to my family and I and had amazing service
Claire Reekie . 2024-11-28
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Michelle and Kenneth were absolutely amazing, made us laugh and great service xx
Rebecca Taylor . 2024-11-28
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If you are looking for a relaxing place to grab a bite or a drink before your flight, Bridge & Castle is the perfect choice. I popped in for a bite to eat before my flight, I received excellent service from Morgan, she was friendly with me and is efficient at her job. I will definitely be back!
Jamie-Lee McCormack . 2024-11-27
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Sat down to find out they had no physical menus and had to order online. no problem. payment fails. we spend 5 - 10 minutes trying to debug but can't get payments to work, so we ask staff if we can order over the counter. they refused and told us that we could only order online. another 5 - 10 minutes of debugging and we ask staff for help with online ordering. refused again. so we left. since there was no way to pay for the £57 meal set we wanted. Ended up going to Pretz next door and the prices were better and the staff nicer. --- If you want to have online ordering that's fine, but you need to have an alternative / backup way to process orders. As a web developer, crossing your fingers and hoping a site will work on all customers devices is fool hardy. Modern POS are super cheap and totally affordable. So please don't skimp on alternative / backup ordering systems.
Glad D . 2024-11-22
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Had a lovely pre flight drink and snack. Shaun was lovely and attentive, without being overbearing, definitely recommend for an early for check in meal/drink
Veli Doll . 2024-11-19
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Had a problem ordering from the table so had to ask Michelle to help us out. She sorted the problem, got us our drinks and was lovely whilst doing it. Thank you Michelle
John Duncan . 2024-11-19
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Michelle is an amazing member of staff sorted out the drink order problem we had. But she sorted out no problem at all
Kenny Young . 2024-11-19
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Staff were super friendly and helpful. special shout out to our server Jack! food was delicious
Rebecca Hall . 2024-11-16
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Nice place to sit. Quite chilled. Staff really nice and enjoyed my cheesy chips.
Jennifer Moir . 2024-11-15
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The veggie Burger was good, and excellent Guinness
Christian Subasik . 2024-11-13
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Chips need improving and slightly higher quantity. Burger sauce needs improving. No chicken burger available in the day.
Ben Hampson . 2024-11-13
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Good place for a drink and seat before flight
Michael Macrae . 2024-11-11
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No care, no enthusiasm are two of many descriptive words I would use for this poor establishment. Ordered a flat white and when it was delivered , half of was in the saucer in comparison to the actual cup. Apple juice was average. The staff seemed to mumble and overall just not care about the customers. Before you go through security your options are extremely low so we chose this place because it looked different. Wish we just stayed with a well known chain. Most tables full of crumbs, staff miserable and overall just a horrible experience. To make it worst they weren’t even busy, maybe the reason why has something to do with poor staff attitudes
DA_LA_PR24 . 2024-11-09
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Very nice and clean, food was top notch and staff were really friendly, shout out to Michelle who dealt with an unruly customer very efficiently and maintained her composure very professionally, recommended!!
Joe . 2024-11-08
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Very clean lovely relaxed atmosphere.
Terry Stewart . 2024-11-06
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A great Chicken Tikka and remarkably drinkable glass of house wine
Helen Zille . 2024-11-04
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Llamamos por una copa y deseamos no habernos molestado nunca. Los precios son horrendos, £ 17 por una pinta y una copa de vino de 175 ml. No es tan agradable, sin embargo, la única gracia salvadora fue que el barman estaba bien.
Rob M . 2024-11-04
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Tasted Chicken Curry with rice , chicken burger - both tasted good and the service was good.
Dinesh Sivanesan . 2024-11-03
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Had a few drinks before flying to Ibiza in September. Highlight was the service from Kenneth. Lovely, polite, funny, entertaining and enjoyed our pre-flight voddies. Grey Goose of course 😀. Thanks Kenneth ❤️
Karen Kelly . 2024-11-02
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Ivan was a delight as a waiter. Very kind, efficient and easy to accommodate any requests given to him.
Sandy Vacy-Lyle . 2024-11-02
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Ivan is very attentive and fast!
Tanja Überall . 2024-11-02
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I had some time to kill and was hungry, so I decided to eat here. First of all, the self-ordering system didn’t work. When I went to the desk where the bartender was standing, he said that the chef was on a break and would be back in 30 minutes. So, I waited, but nothing happened. The chef was basically just standing at the bar, talking on the phone, and occasionally doing some cleaning during that time. After about 45 minutes, the bartender and chef took all the menus from the tables without saying anything. There were also a couple of other people who had been waiting for quite a while. After an hour, I went to ask if the chef was ready to cook. The bartender looked at the chef, who was standing near him, and he just shook his head. So, they made us wait and didn’t even bother to say that no food would be served anymore! Very unprofessional and ignorant staff.
Terslaikka . 2024-11-02
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I didn’t eat here, but my service at the bar was fantastic. I was served by Kenneth who was very polite and chatty. I am not the most comfortable flying and he put me right at ease. Will definitely be looking out for him the next time I fly from Edinburgh. Thanks K Teigan
Teigan Ramage . 2024-10-31
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Ivan was friendly, professional and answer to all my request. Thank you V
Valerio Romano . 2024-10-29
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There is no way this is a double of Baileys. They shortchange you and charge an exorbitant amount.
B W . 2024-10-28
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We chose Bridge & castle bar because it is clean and bright, very spacious for 3 luggages next to seats. Is a scan and order service but we are very happy to have Ally offer his service while we are submitting our orders. He is very friendly and attentive Thank you Ally. Each table is nicely spaced and some tables have 3 pins charging ports. Food and beverages are served hot and quick. Highly recommended especially if you are early for your flight.
Wie Leng Chan . 2024-10-28
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Food was hot and delicious. Staff polite.
Renata Ivachnova . 2024-10-26
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Pretty good for an airport restaurant. Really gets the job done when you have to wait for your plane. Very friendly service.
Loic Lagarde . 2024-10-26
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Tried the haggis cheese burger and fries. It was really good!
Olivia Toh . 2024-10-26
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Pleasant atmosphere, clean and surprisingly quiet for the location. You can order via qr code, which was easy. Food and drink arrived quickly and was simply delicious! Very friendly staff who make you feel welcome. Thanks!
Elisa S . 2024-10-25
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Lovely friendly staff, very helpful & the Scottish breakfast went down nicely. Thank you 👍
Alison Howe . 2024-10-24
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Solid scran. Quick service. Nice atmosphere.
Alex Chinery . 2024-10-24
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Great service and chat from Ivan great guy
David Speirs . 2024-10-23
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Thank you for having me! Friendly staff and perfect spot to grab food or a drink before your flight!
Rich Coughlan . 2024-10-21
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I arrived Edinburgh Airport early so i had to look for something to eat. There are few coffee shops, restaurants but Bridge & Castle Bar caught my attention. It was the best decision that i chose Bridge and Castle bar👍. The Cheese & Bacon Chicken Burger was tasty. Their service was awesome. No difficulty in ordering. Atmosphere was pleasant. The place is not crowded. I enjoyed chilling while waiting for my flight. Recommendable!
Jel . 2024-10-20
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Oluwayemisi is an outstanding customer representative, very attentive, patient and cheerful.
Paul Bethel . 2024-10-18
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Oluwayemisi customer's service is outstanding, she has a receptive attitude and her level of patience is worth emulating.
Nelson Adeleke . 2024-10-18
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Yemi was very engaging and helpful during my visit
Sharon Marr . 2024-10-17
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Yemi, very courteous, kind and friendly, excellent service
Adrian Pirtia . 2024-10-17
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Llegamos para el desayuno antes de nuestro vuelo. No fuimos recibidos por ningún miembro del personal, así que elegimos ordenar a través de la aplicación. Pedí té y tuve que pedirlo en dos ocasiones después de que nuestros desayunos habían llegado. Ambos miembros del personal no estaban haciendo nada y parecían no tener intención de lograrlo. Luego me dieron tazas y bolsitas de té para prepararme. El restaurante era tranquilo en este momento, así que no hay excusa para el lento mal servicio. ¡No volverá!
Jen L . 2024-10-16
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Vist on 16/10/24 at 14.30 member of staff (oluwayem) was very rude. When starting to order my meal and drinks. I was told to wait so she could a tell other member of staff who was at the otherside of the bar that he needs to go faster. When ordering they was no eye contact from her at all. After I order my meal I was told the total price without any politeness at all. The total was £30.67 so I handed £41.00 , Oluwayem then look at the money i gave her and try to give me back my £1 and said that I would be getting coins back anyway I try to explain i gave her £41 so I could have a ten pound note back and the rest of my cash back. Oluwayem then that a annoy look on her face and roll her eyes . At this point a other member of staff who overhear came by to help. Oluwayem then handed me a £10 note rest of cash back. Oluwayem then said" I told him that he would get coins back" before walking away. I was shock she just walk away. The other member of staff try her best to apologise and told me she would speak to oluwayem. I really hope oluwayem gets more customer service training as she really needs it.
Joseph Cook . 2024-10-16
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Delicious Scottish Salmon and Eggs, Americano, and kind service: simple and lovely
Arik Vega . 2024-10-15
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Nicer option to dine in the Edinburgh airport
Tierre Allen . 2024-10-15
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Perfectly adequate in the context of airport catering, and probably as good as Edinburgh can offer for a cooked meal. Wine was good.
John Hartley . 2024-10-11
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Served by Iyan. He saw my uniform and checked if I knew about offers for fellow airport workers. I did not know so thank you to him. Coffee also very good.
Craig Robinson . 2024-10-11
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Amazing only stoped for a coffee the staff were amazing and had the best laugh ever
Fiona noble . 2024-10-11
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Nice place for a quick lunch before departure.
Ying Zhang . 2024-10-09
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The staffs are friendly and it’s very near to departure gate. We ordered a vegan nachos and it tasted surprisingly delicious!
JingXuan Yap . 2024-10-09
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We did enjoy the food here while waiting for our flight! Especially the nacho, good taste! Thanks Shawn for the help!
ken wei . 2024-10-09
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Pleasant place to get a bite before security! Staff was very nice and food came out fast.
Helen Kim . 2024-10-09
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Great place , great staff . Fraser is terrified of Australia already 😍
neil maclean . 2024-10-09
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Great food and a fresh cold pint
bigPK82 Kerrbear . 2024-10-08
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Kenneth is such a friendly guy, great service with the Kenny Smile! 🏴😁
FINOLA FAHEY . 2024-10-07
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Temi as excellent, super service
Kevin Ingram . 2024-10-07
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Kenneth was amazing, friendly and very polite
Richard Malster . 2024-10-06
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Lovely meal at the Bridge & Castle Bar and Kitchen. Quick service and the food was delicious.
Ashley Birrell . 2024-10-06
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Just what we needed after a long flight. Will be back again. Crisp pints of iced water and enough brown sauce to make any Scot proud, flowed like a Highland stream. Good burger. Good spot for people watching.
Matt Beauchamp Buck . 2024-10-06
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4 hours to spend at the airport and this place drew me in with it’s welcoming space with a surprisingly snug feeling despite busyness and noise everywhere else. Friendly staff. Shaun in particular was very approachable, chatty and kind. I just had a latte (sadly no decaf from the espresso machine).
Ruth Scorey . 2024-10-06
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Pedí una hamburguesa de carne con lechuga y tomate. Salió con mostaza por toda la hamburguesa. Les pedí que lo rehiciesen según mi pedido original. Me trajeron un bollo con lechuga y tomate, pero NO HAMBURGUESA! La tercera vez no fue un encanto, ya que luego me trajeron una pechuga de pollo empanada en un bollo con solo lechuga! Debería haber cogido un sándwich en una de las otras tiendas vecinas. Si decides comer aquí, déjate tiempo extra para lidiar con su incompetencia.
Beth N . 2024-10-04
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Yemi- very good customer centric, friendly. Charming. Very prompt in serving customers
Jonathan muli . 2024-10-03
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Yemi is fantastic. She has good customer care. I enjoyed my Time at Edinburgh airport when i was in transit
Remus Chunda . 2024-10-03
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Food was lovely, very filling. Only thing we weren’t to keen on was using the app to pay. It took to much time and couldn’t am mend anything that we needed.
Courtney Samson . 2024-10-01
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Had food here with my family before our flight. There was a load of little flies flying around, the barman was a helpful as a toaster in the bath. And the food ok at best and given the price we paid I’d of expected a little better service and better quality food I won’t eat or drink here again!!!!
Lee Wilson . 2024-10-01
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Friendly helpful staff. Food lovely
Sandra Medway . 2024-09-28
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Great service, with a smile. Yemi is a credit to the bar
Eddie Travers . 2024-09-27
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Yemi was super kind and efficient in rendering her duty. Absolute pleasure to be served in Edinburgh Airport.
Charles Langoya . 2024-09-27
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Yemi was very kind. Thank you YEMI!!
thad evans . 2024-09-27
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Very fast service with courteous, friendly staff. Food was excellent, and good value for money.
Jane Brilliant . 2024-09-27
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Mena was a blast!! Lovely heart on top of the Guinness ans started the holiday right - even guessed what I do for a living!! True genius
Joe Clark . 2024-09-26
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Wonderful service from Tiago. Made our wait at the airport bar a pleasure :)
Nichola Smith . 2024-09-26
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Yemi, thank you very much for your service and those beautiful smile. It really made my day. You are good at what you do
GD S . 2024-09-26
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It was very wonderful and nice service. Thank you, Yemi
عبدالله الغامدي . 2024-09-26
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♥️♥️♥️🙏 Something special and nice yemi
Naif Alghamdi . 2024-09-26
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Such a poor breakfast. £43 for 1 bacon roll, 1 poached egg with avo on toast (toast was so soggy I couldn’t eat it), Bloody Mary the worst I’ve ever had. Simply vodka and tomato juice. No flavouring, spice, garnish. I did raise our disappointment but simply got more of the same.
LMF Today . 2024-09-23
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Very nice place. Yemi was very Kind.
Felix Hopf . 2024-09-23
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Yemi was a pleasent Server thanks
Patrick Ptze . 2024-09-23
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Need to be able to order using cash and EFTPOS
Eilidh-Joan Hainsworth . 2024-09-23
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An early start meant I was famished, so a bacon roll prepared by Alex was just the job! It arrived promptly and was very tasty. I was served by a cheerful, pleasant young woman. Not a bad start to my journey!
Jane Phillips . 2024-09-23
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Veeeeery unfriendly!!!!!! Never again... The “nice” man behind the counter (dyed blonde hair) snapped at us and ran away during the conversation!! Never again!
Kim Häfeli . 2024-09-22
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I give 5 stars for the service because of Shaun. He is the most caring staff in this restaurant.
Hioian Lao . 2024-09-22
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Didnt have food, had a few drinks and the bar man Kenneth couldnt have been more chatty and helpful. Asking us about where we were flying too and giving us tips for when we are there. A man who truly loves his job! Thank you
Feuna McIntosh . 2024-09-21
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Had 2 pints of Guiness while waiting for my friends to arrive. Everything was perfect and the staff was very professional
Fafkun . 2024-09-21
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Breakfast in lovely surroundings Excellent food Amazing friendly but professional staff Would certainly recommend Frances & Andy
Frances Mcallister . 2024-09-20
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We (Mr & Mrs Smith) were welcomed by Kenneth who went the extra mile to get us the two full breakfasts we had been looking forward to after a long early morning drive to the airport (despite the fact that they were only serving breakfast rolls officially ;). Kenneth was a great front of house person… welcoming, friendly, effectively helpful and just the right of personal. Good start to our trip.
Louise Smith . 2024-09-20
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Yemi is a great and lovely waitress! I had a great experience at the Bridge & Castle.
Fernanda Bastos . 2024-09-20
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Excellent service, delicious beer! Great experience before our flight at Edinburgh airport
Letícia Villar . 2024-09-20
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Very nice service, thanks to Yemi !!
Florian Marx . 2024-09-19
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Yemi was very friendly and helped us with our order and to get the food fast. Thanks!
Laura Sch . 2024-09-19
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Yeti is great give her a raise!!
Lee Hersey . 2024-09-19
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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I almost never leave reviews, but I felt I had to because I felt so ripped off here. I'm a local and had time to kill before work so I popped in for lunch. The staff were friendly and the service was quick, but I got the smallest piece of avocado toast I've ever seen for a tenner. I'm still hungry. I sort of knew it would be a mistake to go somewhere touristy but now I know I definitely won't be back. There are nicer places on Cockburn Street, never mind the rest of the Old Town.
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We ate here before the Lion King with the VIP Ambassador Lounge deal and it was all very good . I had read some of the negative reviews and was a bit wary after booking but it was a really nice experience. The food was fine , we had chicken skewers and soup and burgers and there was no complaints , but the service was excellent . The girls who served us were efficient and very friendly. They took us up to the lounge and again we had friendly service . All made for a great night , well done