Based on 948 opinions finded in 2 websites
Based on 948 opinions finded in 2 websites
Nº 2334 in 2913 in Edinburgh, City of
Nº 358 of 413 British in Edinburgh, City of
Opinions
Ivan was a delight as a waiter. Very kind, efficient and easy to accommodate any requests given to him.
Sandy Vacy-Lyle . 2024-11-02
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I had some time to kill and was hungry, so I decided to eat here. First of all, the self-ordering system didn’t work. When I went to the desk where the bartender was standing, he said that the chef was on a break and would be back in 30 minutes. So, I waited, but nothing happened. The chef was basically just standing at the bar, talking on the phone, and occasionally doing some cleaning during that time. After about 45 minutes, the bartender and chef took all the menus from the tables without saying anything. There were also a couple of other people who had been waiting for quite a while. After an hour, I went to ask if the chef was ready to cook. The bartender looked at the chef, who was standing near him, and he just shook his head. So, they made us wait and didn’t even bother to say that no food would be served anymore! Very unprofessional and ignorant staff.
Terslaikka . 2024-11-02
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Ivan is very attentive and fast!
Tanja Überall . 2024-11-02
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I didn’t eat here, but my service at the bar was fantastic. I was served by Kenneth who was very polite and chatty. I am not the most comfortable flying and he put me right at ease. Will definitely be looking out for him the next time I fly from Edinburgh. Thanks K Teigan
Teigan Ramage . 2024-10-31
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Ivan was friendly, professional and answer to all my request. Thank you V
Valerio Romano . 2024-10-29
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There is no way this is a double of Baileys. They shortchange you and charge an exorbitant amount.
B W . 2024-10-28
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We chose Bridge & castle bar because it is clean and bright, very spacious for 3 luggages next to seats. Is a scan and order service but we are very happy to have Ally offer his service while we are submitting our orders. He is very friendly and attentive Thank you Ally. Each table is nicely spaced and some tables have 3 pins charging ports. Food and beverages are served hot and quick. Highly recommended especially if you are early for your flight.
Wie Leng Chan . 2024-10-28
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Tried the haggis cheese burger and fries. It was really good!
Olivia Toh . 2024-10-26
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Pretty good for an airport restaurant. Really gets the job done when you have to wait for your plane. Very friendly service.
Loic Lagarde . 2024-10-26
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Food was hot and delicious. Staff polite.
Renata Ivachnova . 2024-10-26
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Pleasant atmosphere, clean and surprisingly quiet for the location. You can order via qr code, which was easy. Food and drink arrived quickly and was simply delicious! Very friendly staff who make you feel welcome. Thanks!
Elisa S . 2024-10-25
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Solid scran. Quick service. Nice atmosphere.
Alex Chinery . 2024-10-24
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Lovely friendly staff, very helpful & the Scottish breakfast went down nicely. Thank you 👍
Alison Howe . 2024-10-24
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Great service and chat from Ivan great guy
David Speirs . 2024-10-23
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Thank you for having me! Friendly staff and perfect spot to grab food or a drink before your flight!
Rich Coughlan . 2024-10-21
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I arrived Edinburgh Airport early so i had to look for something to eat. There are few coffee shops, restaurants but Bridge & Castle Bar caught my attention. It was the best decision that i chose Bridge and Castle bar👍. The Cheese & Bacon Chicken Burger was tasty. Their service was awesome. No difficulty in ordering. Atmosphere was pleasant. The place is not crowded. I enjoyed chilling while waiting for my flight. Recommendable!
Jel . 2024-10-20
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Oluwayemisi customer's service is outstanding, she has a receptive attitude and her level of patience is worth emulating.
Nelson Adeleke . 2024-10-18
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Oluwayemisi is an outstanding customer representative, very attentive, patient and cheerful.
Paul Bethel . 2024-10-18
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Yemi, very courteous, kind and friendly, excellent service
Adrian Pirtia . 2024-10-17
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Yemi was very engaging and helpful during my visit
Sharon Marr . 2024-10-17
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Vist on 16/10/24 at 14.30 member of staff (oluwayem) was very rude. When starting to order my meal and drinks. I was told to wait so she could a tell other member of staff who was at the otherside of the bar that he needs to go faster. When ordering they was no eye contact from her at all. After I order my meal I was told the total price without any politeness at all. The total was £30.67 so I handed £41.00 , Oluwayem then look at the money i gave her and try to give me back my £1 and said that I would be getting coins back anyway I try to explain i gave her £41 so I could have a ten pound note back and the rest of my cash back. Oluwayem then that a annoy look on her face and roll her eyes . At this point a other member of staff who overhear came by to help. Oluwayem then handed me a £10 note rest of cash back. Oluwayem then said" I told him that he would get coins back" before walking away. I was shock she just walk away. The other member of staff try her best to apologise and told me she would speak to oluwayem. I really hope oluwayem gets more customer service training as she really needs it.
Joseph Cook . 2024-10-16
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Nicer option to dine in the Edinburgh airport
Tierre Allen . 2024-10-15
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Delicious Scottish Salmon and Eggs, Americano, and kind service: simple and lovely
Arik Vega . 2024-10-15
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Served by Iyan. He saw my uniform and checked if I knew about offers for fellow airport workers. I did not know so thank you to him. Coffee also very good.
Craig Robinson . 2024-10-11
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Perfectly adequate in the context of airport catering, and probably as good as Edinburgh can offer for a cooked meal. Wine was good.
John Hartley . 2024-10-11
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Amazing only stoped for a coffee the staff were amazing and had the best laugh ever
Fiona noble . 2024-10-11
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We did enjoy the food here while waiting for our flight! Especially the nacho, good taste! Thanks Shawn for the help!
ken wei . 2024-10-09
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Nice place for a quick lunch before departure.
Ying Zhang . 2024-10-09
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The staffs are friendly and it’s very near to departure gate. We ordered a vegan nachos and it tasted surprisingly delicious!
JingXuan Yap . 2024-10-09
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Pleasant place to get a bite before security! Staff was very nice and food came out fast.
Helen Kim . 2024-10-09
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Great place , great staff . Fraser is terrified of Australia already 😍
neil maclean . 2024-10-09
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Great food and a fresh cold pint
bigPK82 Kerrbear . 2024-10-08
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Temi as excellent, super service
Kevin Ingram . 2024-10-07
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Kenneth is such a friendly guy, great service with the Kenny Smile! 🏴😁
FINOLA FAHEY . 2024-10-07
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4 hours to spend at the airport and this place drew me in with it’s welcoming space with a surprisingly snug feeling despite busyness and noise everywhere else. Friendly staff. Shaun in particular was very approachable, chatty and kind. I just had a latte (sadly no decaf from the espresso machine).
Ruth Scorey . 2024-10-06
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Kenneth was amazing, friendly and very polite
Richard Malster . 2024-10-06
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Lovely meal at the Bridge & Castle Bar and Kitchen. Quick service and the food was delicious.
Ashley Birrell . 2024-10-06
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Just what we needed after a long flight. Will be back again. Crisp pints of iced water and enough brown sauce to make any Scot proud, flowed like a Highland stream. Good burger. Good spot for people watching.
Matt Beauchamp Buck . 2024-10-06
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Yemi is fantastic. She has good customer care. I enjoyed my Time at Edinburgh airport when i was in transit
Remus Chunda . 2024-10-03
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Yemi- very good customer centric, friendly. Charming. Very prompt in serving customers
Jonathan muli . 2024-10-03
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Had food here with my family before our flight. There was a load of little flies flying around, the barman was a helpful as a toaster in the bath. And the food ok at best and given the price we paid I’d of expected a little better service and better quality food I won’t eat or drink here again!!!!
Lee Wilson . 2024-10-01
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Food was lovely, very filling. Only thing we weren’t to keen on was using the app to pay. It took to much time and couldn’t am mend anything that we needed.
Courtney Samson . 2024-10-01
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Friendly helpful staff. Food lovely
Sandra Medway . 2024-09-28
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Yemi was very kind. Thank you YEMI!!
thad evans . 2024-09-27
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Yemi was super kind and efficient in rendering her duty. Absolute pleasure to be served in Edinburgh Airport.
Charles Langoya . 2024-09-27
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Great service, with a smile. Yemi is a credit to the bar
Eddie Travers . 2024-09-27
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Very fast service with courteous, friendly staff. Food was excellent, and good value for money.
Jane Brilliant . 2024-09-27
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It was very wonderful and nice service. Thank you, Yemi
عبدالله الغامدي . 2024-09-26
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♥️♥️♥️🙏 Something special and nice yemi
Naif Alghamdi . 2024-09-26
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Mena was a blast!! Lovely heart on top of the Guinness ans started the holiday right - even guessed what I do for a living!! True genius
Joe Clark . 2024-09-26
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Wonderful service from Tiago. Made our wait at the airport bar a pleasure :)
Nichola Smith . 2024-09-26
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Yemi, thank you very much for your service and those beautiful smile. It really made my day. You are good at what you do
GD S . 2024-09-26
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Very nice place. Yemi was very Kind.
Felix Hopf . 2024-09-23
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Yemi was a pleasent Server thanks
Patrick Ptze . 2024-09-23
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Need to be able to order using cash and EFTPOS
Eilidh-Joan Hainsworth . 2024-09-23
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Such a poor breakfast. £43 for 1 bacon roll, 1 poached egg with avo on toast (toast was so soggy I couldn’t eat it), Bloody Mary the worst I’ve ever had. Simply vodka and tomato juice. No flavouring, spice, garnish. I did raise our disappointment but simply got more of the same.
LMF Today . 2024-09-23
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An early start meant I was famished, so a bacon roll prepared by Alex was just the job! It arrived promptly and was very tasty. I was served by a cheerful, pleasant young woman. Not a bad start to my journey!
Jane Phillips . 2024-09-23
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I give 5 stars for the service because of Shaun. He is the most caring staff in this restaurant.
Hioian Lao . 2024-09-22
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Veeeeery unfriendly!!!!!! Never again... The “nice” man behind the counter (dyed blonde hair) snapped at us and ran away during the conversation!! Never again!
Kim Häfeli . 2024-09-22
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Had 2 pints of Guiness while waiting for my friends to arrive. Everything was perfect and the staff was very professional
Fafkun . 2024-09-21
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Didnt have food, had a few drinks and the bar man Kenneth couldnt have been more chatty and helpful. Asking us about where we were flying too and giving us tips for when we are there. A man who truly loves his job! Thank you
Feuna McIntosh . 2024-09-21
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We (Mr & Mrs Smith) were welcomed by Kenneth who went the extra mile to get us the two full breakfasts we had been looking forward to after a long early morning drive to the airport (despite the fact that they were only serving breakfast rolls officially ;). Kenneth was a great front of house person… welcoming, friendly, effectively helpful and just the right of personal. Good start to our trip.
Louise Smith . 2024-09-20
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Yemi is a great and lovely waitress! I had a great experience at the Bridge & Castle.
Fernanda Bastos . 2024-09-20
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Excellent service, delicious beer! Great experience before our flight at Edinburgh airport
Letícia Villar . 2024-09-20
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Breakfast in lovely surroundings Excellent food Amazing friendly but professional staff Would certainly recommend Frances & Andy
Frances Mcallister . 2024-09-20
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Yemi was very friendly and helped us with our order and to get the food fast. Thanks!
Laura Sch . 2024-09-19
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Yemi is great, she deserves a lot of credit for the work she does!
Paul Harrod-Welch . 2024-09-19
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Yeti is great give her a raise!!
Lee Hersey . 2024-09-19
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Yemi Absolutely amazing service
al plummer . 2024-09-19
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Very nice service, thanks to Yemi !!
Florian Marx . 2024-09-19
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Served by a lovley young lady Lemi
Don Parry . 2024-09-19
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Struggled to find the veggie option, staff very helpful, friendly and assistto order.
Dawn Riddell . 2024-09-18
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Great service and a really nice full Scottish breakfast with the optional haggis.
Paul Anderson . 2024-09-18
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Brilliant service from Kenneth, very polite and welcoming.
Keren Cooney . 2024-09-18
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The waiter was really friendly and made sure we didn't miss anything. Great calm and relaxing atmosphere
Nicolas Dupont (BePandos) . 2024-09-18
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Yemi was very prompt, kind, friendly and courteous! A great experience!
Eric Scheufler . 2024-09-17
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A pint served with a smile from Yemi made my travelling all the worth while. 😊
Ryan Campbell . 2024-09-17
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Nice place to eat and kill time before a flight. The music was a bit loud and not great though. Delicious chicken tikka though!!
Emily Alexander . 2024-09-17
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Perfect Yemi very dedicated and competent
Nicole vibes-paquier . 2024-09-17
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Morgan & Mena were very helpful and went above and beyond! smiling away as happy as can be which is enough to brighten up anyone’s day departing or arriving. Service was exceptional
Johnny Macleod . 2024-09-13
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Menna is such a friendly and welcoming member of staff! She kept busy tidying tables inbetween serving customers. I'd definitely visit The Bridge and Castle again on my next visit to Edinburgh Airport! Thank you, Menna!
Jean Connor . 2024-09-13
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Menna served us very well, we had a nice conversation about our first time visit to Scotland! Thank you very much for that.
Ankie van Velzen . 2024-09-13
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Caesar salad was delicious with bacon and chicken very tender and light croutons. The latte a pleasant artistic finish to the meal. Menna being absolutely amazingly helpful . Highly recommend.
Jim Condon . 2024-09-13
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Nice place at Edinburgh airport
Naju D. Mohan . 2024-09-13
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Thanks for the lovely and quick service Shaun!
Victoria Knox . 2024-09-12
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This is a good example of managers who decide to not pay for human waiters. As in any economy class they will teach you that humans are costs and who needs good service anyway when you can pocket the difference? This is an airport so not much choice anyway and they know it. Eat lunch at home before you fly.
Marije Bijl . 2024-09-09
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Great service and a good breakfast!
Leo MacCourtney . 2024-09-07
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Excellent restaurant, brilliant service from yemi
Michael Farquhar . 2024-09-06
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Yemi was very professional and polite
Andrew Gordon . 2024-09-06
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Verry, verry BAD Dont go here 🙈😱
grete vigdis vindal frantzen . 2024-09-03
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Found a little green insect on food 30/08/24 which was still alive. Unfortunately noticed it at end of meal on a popadom. Husband pointed out to waiter and showed him. The waiter grudgingly apologised and said there wasn’t much he can do about it and after telling him we weren’t happy he said he would pass in to manager who would speak to us. No manager appeared. Poor service.
Dawn B-Mc . 2024-08-30
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After a long flight we were looking forward to a nice meal before onward travel home. No menus, had to scan and order online, which said network error. Went to the bar to ask and it took a while for the only staff member to come across, he said online ordering wasn't working, so I asked for a menu. He then replied the kitchen was having a break! He was not friendly or communicative so we decided to abandon the place. The positive outcome is, I'm glad we didn't eat here having now read some of the reviews!
Sheherizad . 2024-08-27
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No many food options and nothing for gluten intolerance. But the staff is awesome, pleasant and very attentive
Micaela Rios . 2024-08-27
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Outrageous, we asked for paper to clean our table after paying £83.33 on 10/7/23 at 6:48 p.m.!! Tbl46/1 Terrible service, cutlery thrown on the table, staff bordering on correction (cash register and service) except the young lady who wanted to listen to my remarks when we left. Flee this place, go next door.... Some 12 months later I notice that some comments are similar to mine.... Go elsewhere especially
Marie Esse . 2024-08-21
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Saturday and back home in Sweden! We just read a reply and thank you for refunding the money and it came into the account today. We ordered burgers and after 30 minutes I asked where the food was. It takes 45 minutes, I was then told. When I ordered and paid, no one said anything about this waiting time. We didn't have that time and when two girls at our table got their food I asked, again, where our food was. Now 40 minutes had passed. That lady was just rude. I went to the till and explained again that we would not have ordered if we had known about this waiting time. She then said they are paying back and she took my card and actually apologized. In the same vein, the food arrived and she apologized again and said the money would be returned. I haven't received them yet but it will take a while. We were in a hurry and just ate the hamburger itself, the meat. It was not nice to throw up the food. My burger was also burnt. No rating for the food as there are no minuses. It just feels sad... Imagine how easy it would be to have a sign showing that there is a long wait. Now that we've checked in, we have to find a better place.
Amy Zakrisson . 2024-08-17
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The latte was very very very tasty! And the service was super nice! Thanks to Yemi <3
Jacqueline B. . 2024-08-17
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We went there for breakfast and the bar code on a table don't work. now we go to the bar and they said they don't do breakfast in 10 am on Friday. Take the menu down then don't waste our time
Jiyu Tian . 2024-08-16
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Initially had problems ordering using QR scanner as I wanted brown toast but it only listed white. A very helpful young lady called Yemi was able to assist me and managed to get me brown toast. She was a very pleasant young lady.
Linda Shorthouse . 2024-08-15
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Terribly expensive and £17.99 for a tiny burger.....shocking.!!!!!!
Jammer James . 2024-08-13
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Only bacon rolls on sale @ £7.49 each. Apparently it was out of their control that a full menu wasn't available. In my opinion the cost of the roll should have been reduced as good customer service. No pepper in the pot, no napkin with the roll & no spoon for the tea bag removal & to top it off no saucer for the coffee cup ! I can't recommend anything as only bacon rolls were available! £22.16 for two bacon rolls, one tea & one coffee !
Janette Gladman . 2024-08-12
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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We ate here before the Lion King with the VIP Ambassador Lounge deal and it was all very good . I had read some of the negative reviews and was a bit wary after booking but it was a really nice experience. The food was fine , we had chicken skewers and soup and burgers and there was no complaints , but the service was excellent . The girls who served us were efficient and very friendly. They took us up to the lounge and again we had friendly service . All made for a great night , well done