Brewers Fayre Dunelm Ridge in County Durham

The food was nice, ordered from the early evening menu. Food was nice, service was a little slow due to staff shortages but they are are helpful and cheerful

I am deeply disappointed with the food tonight. We are frequent visitors of brewers Fayre Durham north and have been coming here for many years and each time we come it seems to go downhill but I think tonight really ruined it. We entered brewers fayre with tables not being cleaned properly, our table having bread crumbs all over. We waited 10 minutes to be served, not too bad but could have been quicker. We waited a while for our food, the food was appalling, the tomato soup is advertised to be brought out with croutons and bread, none of those came with my soup! Soup was warm not hot. Potato dippers were cold and soggy. Mains came out got told there was no more fish so had to exchange, got gammon food was warm but not hot! Got given gravy with it and gravy was stone cold and was a powdery mixture made with ready gravy, very disappointing. Prior to this I had gave them a code for £5 off the man at the counter proceeded to in my bonus club card number and therefore did not end up taking my money off, after the sufficient food I was sent to the counter to wait for the manager and waited 20 minutes to hear that they could not give me the full £5 off as not nothing on the menus was exactly £5 so ended up not getting the full £5 off. This is very disappointing as we loved it here and used to always come. The last few things was the strong concentrated smell of bleach, that is not healthy and is not something you want to be smelling while eating. Cups smelt of fish and were cloudy, they were not cleaned properly as you could also smell the dishwashing fluid/cleaner. One thing I appreciate is that MOST staff are well mannered. I must say I’m truly disappointed.

Absolutely lovely meal yet again and staff are friendly, welcoming and attentive. Excellent service from Leona, what a lovely young lady, a brilliant asset to the team.

We went for dinner and breakfast the next day as we paid when booking the Premier Inn. The service was very poor - they forgot our dessert order which we had been asked to place at the same time as the mains. It then took several conversations and more than half an hour to rectify. The restaurant wasn't busy. The soft play wasn't supervised and many over 5s were playing boisterously in the under 5s bit. Emma who seemed to be a manager was complaining about how much she had to do whilst serving me which seemed unprofessional. Much later when I told her someone had cleared the glass for the bottomless drink away whilst we'd been waiting for dessert she didn't apologise or offer to get a new one but asked me to go to the bar to get one. At breakfast the water machine was switched off and they questioned my husband when he raised concerns only checking sometime later. The Santa Brownie looked nothing like the picture (see how it arrived below). The crumble was dry - like biscuit rather than any stodge. I gave this 2 stars rather than 2 as the fish and chips were very good.

Great service from Sarah who did a great job with the carvery. Lots of meat which was nicely cooked and nice to see cabbage on the menu. Nice venue and staff. Near the Arnison Shopping centre.

We go to Durham brewers weekly and the food is always lovely, service is great and it's a really nice atmosphere. Emma is extra amazing with the kids and always smiling. Nothing is too much for her and she's always very attentive. My little boy loves seeing her each week as she's so lovely with him.

Friendly bar and floor staff couldn't do enough to help special shout out to carl ,keelan, Gemma and Rachel they were amazing thank you so much will be back 😊

Just had breakfast at Brewers Fayre in Durham and it was awesome! The sausages were spot on, and there's all-you-can-eat, so you won't leave hungry. Holly and Fay were super friendly and made sure we had everything we needed. Plus, the coffee was top-notch. Definitely recommend Brewers Fayre for a solid brekkie experience with great service.

Another wonderful breakfast from the Perfect team of Sarah and Hollie. They always welcome you as family and nothing is to much trouble. I look forward to returning.

Excellent food. Emma was fantastic with the children. Gemma was excellent with the food service. Highly recommend from start to finish

Went for Mothers day. Food was excellent and the staff were all great and friendly. Emma gave me some daffodils...what a lovely touch.

Called in for breakfast with a friend. Breakfast was very nice and service was outstanding. Staff brilliant food perfectly cooked and plenty of it A*****

Emma was lovely as always, staff are always pleasant and helpful. Reasonably priced food and drinks our regular Friday tea

Great service, fresh breakfast with plenty of choice. I would highly recommend for the price and value for money. Will definitely be back soon.

Very nice breakfast and service was fantastic 👌 Will definitely come back again. Going to try the carvery next I think 🤔

Came in for breakfast this morning and so glad I did, the chef had cooked my food perfectly so hats off to him! Also, Fay and Holly were lovely and so welcoming. Will definitely be returning.

We visited on Sunday as a family of 8. There was an incident involving one of our children and another child, Gemma was helpful and said she'd go get Emma to come look as she's First Aid trained and better at dealing with hysterical kids, (Gemma mentioned she worked bar more and was covering Emma's break). Amazing customer service from Emma on Sunday, she's fantastic with the kids and parents alike. Emma was so professional and quick to resolve the issue, we did need to complete an accident report form but Emma was brilliant explaining what she was writing and checking with our little boy what happened and answered all his questions and explained what she would do next. Even thought the incident was upsetting for our child Emma did a fantastic job of reassuring our boy the other child was removed from soft play and checking he was ok. Emma did say she was on her lunch break - we do hope she got extra time. As a large family we couldn't fault anything this lovely young girl did for us while dealing with a very busy Sunday Lunch time. We did wait to speak to the Restaurant manager but again it was a busy Sunday and the manager was busy herself. We will definitely be revisiting as we had the best first impression when something goes wrong its deal with so quickly, professionally and with a smile. I have recommended everyone to the soft play to get first class service from Emma. When we mentioned she did a fantastic job she said "its part of my job" No its not part of her job to be an amazing girl that makes everyone welcome and happy. This girl was like the sun on a cloudy day, brightened up the whole room when she's there. As a company you should be so proud to have this young girl working for you, everyone needs a Emma in their life.

What a shame it was that our first time here wasn’t a positive one. We usually go to our local Brewers Fayre however since we were in Durham we decided to try here. We unfortunately waited 50 minutes for our food & it all arrived cold. I understand it was busy as it was half term however there is no excuse for all 5 of our meals to arrive cold. When trying to get the attention of any member of staff they were too busy, obviously understaffed for the amount of customers.

This is one of my favourite places to come for food and to let my son play while I eat, having seating in the play area is much more relaxing knowing your child is safe the main staff for play area Emma is amazing and all the other staff are so friendly

This place is a god send, we come often. Emma the team leader is a walking diamond, even my children ask if she will be working when we go as they love her!

Booked table for 2pm for Sunday lunch. Paid then was told there's no beef left. How can they run out of beef at 2 when carvery is advertised until 6pm? There was gammon and turkey. There were no carrots, no brocoli, no cabbage. Roast potatoes and parsnips were lovely as was cauliflower cheese. Definitely gone down hill and not worth the money

Called in pre shopping for breakfast as it’s good value for money-it was great as always. Excellent selection on continental and full English cooked to order. The food was lovely and service was quick and friendly. Thank you to Faye and Holly for looking after...

Our local pub for a pint after we’ve been to the gym. Always amazing service from Keelan, Gemma and Emma. They always go above and beyond and make an effort to chat to everyone

We visited brewers fayre for the first time in a while on a busy Saturday night the staff were rushed off there feet, but still made the time to make us feel welcome, we wanted to thank the staff especially Gemma, Keelan and Rachel, they...

Stayed at Premier Inn Durham North I opted in for the meal deal consists of breakfast in morning and dinner in afternoon, food served is not bad at all, excellent value for money, loads of drinks on menu

Another beautiful breakfast with Faye and Hollie. Always a friendly welcome and service. It is like visiting family. I will be back for definite. Keep doing what you do.😁😁😁😁😁😁😁😁😁😁😁

We love visiting for breakfast and come often. Excellent service and staff are very supportive. Fern and Holly are fantastic!

Me and the girls meet up once per week for a catch up and 9 out of 10 times we go here. It's absolutely amazing the foods great but the friendly welcome is the main reason we go. Fay ALWAYS goes above and beyond 4...

We go here regularly for food and it never disappoints . Melissa and Stephen are always friendly and helpful as are all the staff .

So impressed with this restaurant I have many allergies and the staff especially Jason went above and beyond my usual experience of other restaurants. Each member of staff was kind, friendly and nothing was a problem. When my partner and I went for breakfast Jason...

I booked a table for the family to try the Sunday carvery. It was easy to book a table and was ready when we arrived to the restaurant. The carvery was delicious and had loads of choices for myself and my very picky children. The...

Came for Sunday lunch, always great food! Best carvery around. We come regularly on a Sunday as it’s the best in the area and the staff are lovely…. We did miss our usual welcome from Mel but we were told she wasn’t well this week,...

We are regular customers and we always enjoy being here not until last Friday when we had dinner with our friend. We had a meal with a total bill of £53.53, i have a bluelight card which gave us 20% discount on meals. Our total...

Play area great, food very disappointing. I had the steak and ale pie which was served with mashed potato and peas. Expected more for the price.

Came here for Christmas dinner. Firstly, lovely staff, very welcoming and working very hard during Christmas. Secondly, food was beautiful very filling and presentable, just want to say a big thank you to chef Luke (the one with the lights in his beard) lol. Top...

Terrible food, used to be good but I was shocked at how bad it was. The food was cold, and the meat was appalling everything was just thrown together and looked terrible. Very disappointed

Breakfast with Santa, this was an amazing experience, my lil lady loved meeting him, and OMG the Santa was the best I have ever seen. Spent over 6 minutes chatting with her, talking about school, home, family etc. The food was OK, had to wait...

Amazing service from Emma and Rachel! And keelan/Hayley on the bar! Nothing was too much trouble and they all had smiles on their faces. I believe Rachel was duty manager and was running around as much as the staff. Definitely worth a visit if you...

Hair was in my egg They were slow at serving Is better when holly is here Get better please and thanks

Very long wait for main and dessert my dessert wasn't available after been here 3 hours for dinner. Will not be coming back on a hurry.

My family and friends visited around 17:30 and it took over 1 hour from ordering to get our meal. Out of 13 meals, 2 came cold and had to be sent back. The food was of a good standard but nothing exceptional. After finishing our...

We came in one day for coffee only which is out of a self service machine but isn't bad quality although at £3.19 is rather expensive unless you have more than one cup - I'm assuming it is bottomless. We then ate here for dinner...

Excellent staff very helpful and friendly. Emma was very welcoming and chatted about local attractions. Will definitely need to come back soon.

Decided to do the meal deal. Had the festive turkey. Horrendous the turkey was processed and very salty. All the veg looked frozen and heated up roast potatoes warmed up from frozen. Looked horrid and not edible. Gravy was jellyfied.... left it . On the...

The smell was terrible and we couldn’t stay long because of the terrible smell. We will not intending any time soon.

Good quality food however mistakes made on two of the meals ordered. Speed of service good and staff attentive however due to the mistakes made difficult on this occasion to supply higher grading.

1st night breaded mushrooms were barely cooked, I ask server if she could ask the kitchen to make sure my lasagne was really hot, I didn’t mind waiting, it came out with the centre cold. Sent it back and returned 5 minutes later saying here’s...

Had my daughters 5th birthday party here and it was brilliant! Stress free, Emma was fantastic, really organised, all I had to do was bring the cake!

Very friendly place .food is lovely and reasonably priced are staff great will definitely be returning

god bery god in my homland china we never eat such therapic meat i wold miss this forget lov bruis fairs

Great food wonderful staff and a great place for families definitely a must and always make you feel welcome

Spencer at lunch quite rude. Food at Dinner very average, our starters arrived at the table at the same time as our main course. Very odd !! Only about 8 chips with my burger, had to ask for another portion. Breakfast good, with a goos...

Friendly staff but poor otherwise. In need of a makeover. Food average. Breakfast ok bilut not somewhere to go back to. Bit depressing.

Absolutely disgusting came around 2:30pm for Sunday dinner all the food was stale the gravy was like water and the beef was all fatty would not recommend

Amazing service from Emma and Rachel! And keelan/Hayley on the bar! Nothing was too much trouble and they all had smiles on their faces. I believe Rachel was duty manager and was running around as much as the staff. Definitely worth a visit if you...

3/4 of the restaurant was "ready for breakfast" for the following morning? This is at 1930? Hence everyone was crammed into the very small section and bar, during a football match on tv! Food was OK at best. Bar staff good. Bit of a joke...

Great freindly fast service . Great food. Quiet atmosphere very relaxing . Enjoyed our meal would recommend to all .

Excellent service and excellent food, wasn't busy, friendly staff, welcomed and adult inly searing areas.

My wife and I have met here with friends for a very pleasant lunch many times before .. however yesterday 29th Sept was a disaster my wife usually has the smothered chicken with barbecue sauce I was informed when ordering there was no barbecue sauce...

Great service, great food and very friendly staff. Macy was brilliant, very helpful and polite. Lovely.

Emma went the extra bit to make sure our meal was pleasant. The meal was well presented, nd accommodated my fussy grandsons thank you Thank you

Fantastic service from emma, made a birthday meal great with a card smal gift for the birthday boy.

It was a great meal but was a little bland without the salad and the rest that's usually on the meal it would be better if it has more stuff on

Come often for Sunday Carvery, always enjoyable, the food is great and filling. Just need a couple more people on the bar, and plate sizes are weird, often we'll order a mixture of standard and large carvery but the plates are small for large and...

Great food wonderful staff and a great place for families definitely a must and always make you feel welcome

Been coming here for years and we have never been disappointed . Staff are friendly and food is lovely.

we decided to try the new menu what a laugh.to the two for one deal they removed one the items we used to order quite frequently the other thing they have done is removed the salad & coleslaw from the smothered chicken.reduced the gammon to...

Lovely food here with the family Great service, friendly staff, nice relaxed atmosphere would definitely recommend.

Quick and friendly service from Hollie, Macy and Emily. Julieanne was very friendly in the play area with my nephew, he loved it

We came for breakfast as a family and what a surprise Minnie and Mickey mouse were here! We did not expect turning up at the pub and seeing Minnie and Mickey. Emma was guiding them around and getting pictures, our children did get pictures but...

Food was such good value. Carla and Emma were so good. A couple of children were worried in play area as they could not see their Nana and Emma sorted them out very well. She is very good with the children and adults too.

Ideal place to take young kids, especially with the kids' play area. Bought a double burger, chicken burger & kids meal. Service was good but overall a bit pricy for an average no frills meal. Free refills on the small sugar-free drinks. Shame they didn't...

My guy Luke. Dudes just a beautiful guy. Looked after us brilliantly, always there for recommendations or any extras we required. Couldn't fault the food or service, and will definitely be popping in next time I'm in the area!

Fantastic food,fantastic staff going that extra mile makes a good night even better,I would recommend to everyone

Firstly, visited previously and had a good time and had no issues getting in the softplay with my nephew and food was good. But this time I encountered too many issues for my liking. We went to order food and were told the chicken burger...

Lovely ladies helped us this morning, lovely food at great service from Isabel. Highly recommend for family's. Management for the morning were very kind and welcoming.

Breakfast, this is lovely, I like the waitress serving you,the food is fantastic, lovely and HOT,this is the second time here,can't fault the quality, the staff are all amazing too,just a little hiccup over puds on Wed night, but all sorted promptly by the manager...

Called in for an impulsive breakfast. Great food and Hollie was friendly and welcoming. Great choice of hot and cold items. Great value for money

We are regular customers in Dunelm Ridge. Restaurant is always spotlessly clean. There is big choice of different meals. During the week days afternoon deal, 2 meals for the price of 1, is absolutely super deal. Service is always good, by some members very good,...

I have been a frequent diner at Dunelm Ridge for many years. The food is always good and the staff really friendly and helpful. The Sunday carvery is excellent. Thank you Emily for your special help this Sunday.

Couldn’t fault the staff, it was great fast food, but there was one staff member in particular who we want to praise. Brooke went out of her way to make sure everything was fantastic for us, she was a lovely young lady with amazing manners...

Well how can I praise the staff anymore than I did today (8/7/23) the gala is on in durham so it’s very very busy, the busiest I’ve ever seen it and the team did amazing, dealing with “Karen’s” and huffy people, even though advised as...

Staff are very friendly and approachable, food was quick and tasty despite it being quite busy. Would recommend and will be returning.

After a busy day I didn't fancy going home and having to start preparing a meal and called into Dunelm Ridge, my first impression was it was clean and tidy and I wasn't disappointed, I was seated immediately and my drink order arrived before I...

Friendly staff and great food. Definitely recommend.

Fantastic family pub! We went with my little girl and she loves playing in the play area! All the staff were lovely and the service was fast. Will definitely be going again!

Fantastic food and very friendly staff service was great would definitely go back also fantastic play area for kids

Came for a meal with my family, Staff really friendly, all food served hot and very tasty, definitely will be returning

Absolutely fantastic! Brought my daughter for breakfast on her birthday, the staff were super friendly and always smiling and couldn't do enough to make it a wonderful time for my daughter, special shout out to Faye who gave the best service and Hollie for making...

Wonderful place and lovely food would recommend to any one. The bar staff were great especially steven and assistant manager Melissa made us so welcome thank you 😁

Been many times and always get an excellent service and lovely food.Very friendly and lovely staff .

We visited dunelm ridge as a family of 4 last night and everything was perfect, we got greeted by a lovely girl called Rachel who was very smiley and professional, then we were served by a gentleman called keelan, he also was looking after us...

Carvery was delicious! Service was great, fab facility indoor play area for kids! We will be back! Staff are very polite and very good with looking out for allergies. Cocktail deals and other promotions definitely worth a visit.

Went on sunday 2nd july expecting to enjoy their much advertised sunday carvery what a disgrace was told carvery had run out at 1.45 how pathetic is that manager and head chef should be discuplined how can a pub run out of carvery at 1.45...

Often visit for casual lunch when we're in the area and always find it good value for money, nice food and plenty of choice. Entered today with an unhappy daughter in full tantrum mode however, Carla who greeted us was lovely and continued to be...

Firstly the wrong starter bought to our table . When we recived our garlic mushrooms they were like bullets ,rock hard.. then when the main meals or should I say meal came out they had forgot all about my meal only brought out my husbands....

Wow wow wow!! We came as a family and we can't not thank the staff enough. We attended on Sunday night when I believe Emma and Rachel and 2 young gentleman were on shift and I'm sure there was another girl didn't catch her name....

Surprise Birthday breakfast for 8 of us, dropped balloons and bunting off the night before! Arrived 9:20, table booked for 9:30, no balloons, no bunting.. no-one knew anything about it!!! 😨 i panicked. The restaurant was quite busy but A lady who i think was...

Came with my husband, 3 year old and one year old to use the soft play and have some dinner. Walked into the indoor play area and, despite there only being two adults sat in the dining area, ALL of the tables hadn’t been cleared...

Myself, my mother and my nephew had tea here. The curry was watery and bland, I expressed this to the girl who cleared the table and she said sorry but nothing else was done, the whole curry was left. The chips were nice however. We...