Brewers Fayre Craigside Inn in Conwy

Stopped off for lunch yesterday afternoon and the food and choice of larger was good. Even let me sample them to pick right one for me. Chris and Ellie are a credit to the company and their customer service is exceptional.

Just met a friend for coffee. Had to send it back as it tasted nasty. Changed it to hot chocolate. New owners and a refurbished Craigside soon. Can’t wait

Excellent service overall. Chris in particular was extremely helpful and is a credit to the establishment. Would highly recommend this restaurant

A great improvement since it reopened. Same staff who are very attentive and friendly. Nothing was too much trouble . It was great to have table service instead of queuing . Our food was excellent and you could not fault it . Quick service . Will certainly be back.

The cheap lunch for 2 pub meals was £19.50. That was the deal. The big increase in price is due to new management. Add in a coffee and a coke cola and the bill was £26

As a family we visit Llandudno a few times a year and always eat at this restaurant. The food is always delicious and the scenery is some of the best in the UK. Perfect spot to walk off your meal with a hike up The Orme.

My Wife and I had a late Sunday lunch. The staff were very good and were friendly, and the food was very pleasant.........

Always excellent service ,by lovely friendly staff.Always fully on board with my coeliac condition,the utmost care is taken everytime. The food is always superb, and it's nice when staff know their regulars names

The place smells of urine, getting stronger the nearer you get to the toilets. The red cloth chairs are filthy, almost black and very rickety, bordering dangerous. My Grand daughters pepperoni pizza was so greasy and tasted appalling, my grandsons burger was burnt black on a dry bun, small portions of chips and even smaller portion of peas, so small i could have counted them. Coca Cola was so weak it was just brown water. Tried to complain, nobody was interested. Don't go, pass it by, there are so much nicer places in Llandudno, it really paints a bad picture of what to expect in 'The Queen of Welsh Resorts'. I would have walked out without paying but unfortunately you have to pay first. On Leaving they had the cheek to give us a 25% voucher off our next visit, I wouldn't go even if it was free. This used to be a really nice place to go, get a grip Brewers Fayre.

Absolutely dreadful. One of the worst meals we've had in this type of place. Sour cream on starter looked as if it had curdled. Mash on my daughters meal you could have bounced. Awful service. Will not be returning.

As usual,good food, great service, very reasonable price!. We go regularly, coffee in a morning,meal in the evening. Can't fault it!!!!. Great service with a smile 😊. Well done, AMANDA,LEE, CHRIS,GARY, ELLIE,ALL THE CHEF'S AND NOT FORGETTING ALL THE OTHER STAFF BEHIND THE SCENES!!!!!.

For our regular Friday night meal,on 28th Chris was a fantastic waiter ,he makes it fun ,he knows our names ,and especially my allergies,he goes out of his way ,and always makes it a lovely enjoyable visit Thanks Chris

Menu had been shortened. Not much choice. Staff friendly and busy. Food arrived, my dad had gammon roast dinner but it was like warm. The mashed veg was cold so had to send it back and asked for it to be heated for a couple of minutes. Wasn’t much better when it was brought back out. Coleslaw was forgotten for one plate of food. The waitress said she had forgotten it and would bring it out but she never came back with it.

Fantastic service from Chris, gave us a lovely table. Thanx to Amanda for advice and sorting out an issue over promo codes. Lovely food and quick too. Perfect.

Great food (love the upgrade ribs combo, or smothered platters, plus the fish n chips is always great I would definitely book a table online at least an HR before to reserve a table, as they sometimes turn away walk ins. Great views and lovely friendly and efficient staff too.

Some people would take our experience and make it negative.Things went wrong for sure but that’s how you measure a company in my book… you can’t praise or criticise them for doing what’s expected.So we had an issue with a voucher that wouldn’t go through the till and ended up paying full price. There were also items missing from my wife’s roast dinner.So first off the voucher… the poor lady on the till had been away for a few minutes and came back to a queue of people. Midway through trying to serve me another customer started pestering her for cutlery. She couldn’t get the voucher to go through and appeared flustered so I agreed to pay full price even though I was disappointed.I mentioned it to a young lady who was passing our table a few moments later who couldn’t have been more lovely. I believe her name was Jenny or Jennifer. She agreed that she would resolve the discount when we ordered our desserts.Roast dinner my wife had was excellent. Paid extra but there were a couple of items missing so we mentioned it to the young lady and she then agreed to give us free desserts. At the same time the lady who had served us at the till came over to apologise for the discount and she was very sincere in her apology.All in all the food was good and a few issues were resolved professionally and speedily.I have to say as well… if you run this restaurant then considering the young lady who helped us had been in since 6am and was running rings round the other serving staff she deserves a medal!! She was staying late due to staff shortages I believe but she was charging round the restaurant and putting others to shame. Give her a bonus… better still a pay rise because people like her will keep people like us coming back!Thank you!

I don’t do reviews normally but I need to start doing it I took my 2 children with me for a meal and 1 of my children suffers with ADHD and autism I seen people was complaining about my son screaming one of the workers came over and gave my 2 sons some Pop Fidgets he bought them out of his own money from the toy Machine and he was lovely to talk to saying don’t worry about your son is making a noise he said to me I know what your going though because his nephew suffers from it didn’t get his name he was a tall person like 6 foot odd if you get a chance can you tell him thank you for the talk and for my children toys because most restaurants tell me to get out but this restaurant doesn’t do that’s so that’s why I’m going to give it a excellent review thank you for a lovely meal and a lovely puddings

Lovely atmosphere. Staff member was a bit delayed bringing a coffee over the previous evening, so was extra attentive over breakfast. Lovely staff and very chilled environment, especially in the morning. Can’t go wrong.

We called at the Craigside whilst on holiday in Llandudno.The staff were very polite and friendly and the food was tasty and well presented, it was so good we called back the next evening

Went for a lovely family meal at this place all the members of staff in the front was so helpful had a haddock and chips the meal was just perfect family had The barbecue ribs some of them had the chicken and steak just lovely the food was and the kitchen workers who cooked our food for us did a amazing job of cooking our food definitely coming again

We popped in here for my partners birthday with our little boy and we throughly enjoyed our food. My little boy really enjoyed his sausage, mash, peas and gravy. The staff were so friendly and helpful. Thank you

What a lovely place to come for a bite to eat the front of house person who took us to are table we didn’t get his name I heard someone called him chris I have never Felt so welcome before in a restaurant before and I have never heard a front of house person before saying have a safe journey back people like that are 1 in a kind I’m definitely coming back to this place again when back in Llandudno and I will be telling my friends to come to this lovely place 10/10

We popped into the restaurant for a quick snack and refreshments last week. I was greeted at the bar by an extremely well mannered and polite staff member called Molly. Equally as well mannered was another staff member called Will. Even though we had to wait awhile for our food they both kept us notified as where they were up to. It makes a huge difference when people are nice and polite.

Great place for a Sunday roast which if you go large is well worth it, food come hot on hot plates. Service with a smile is always a good sign. We definitely recommend this restaurant.

Had a nice family meal out, the food was lovely and all the staff very friendly and service was good would definitely visit here again soon.

I cannot praise this Breyers Fayre enough. My daughter and I stayed at the adjacent Premier Inn and ate all our meals at the Craigside Inn once we realsided how wonderful it was. The views across the bay were beautiful and took my breath away ever time I saw it. My dayghter and I had the breaffast every morning and were greated with lovely smiles from Sam and Gary the waiting staff. Nothing was to much trouble, the menu was extensive and tailored to individual needs and the chefs Dan, Rich and Luke cooked it to perfection. I must say Sam`s bubble and warm nature brought a smile to my face every morning, it felt like I was being greated by a friend and set me up for the day.We went back to the hotel for Lunch and Dinner and I have got to say the food was outstanding eerytime and the service prompt even though they were very, very busy. Well Done everyone you made my daughter and I have a very lovely time.

Had an excellent hot breakfast. Chef rich food was hot and delicious. Staff was friendly and lovely definitely worth a visit. 5 stars.

Very nice clean pub. Welcoming staff, very friendly. Food was also good. Triple chocolate brownie was excellent. The fish and chips and the selection of burgers look very tasty so I'll be trying them next time. Beer was also good and reasonably priced.

I visited this restaurant several times last month and was very pleased on all visits. The atmosphere was lovely. The staff ( Molly & Lee) we’re very helpful and very kind. The staff greeted us with a smile.

Just had a amazing breakfast.. it was lovely.. food hot and the Continental had lots of choice. Jenny and all the staff were the best..

We visited this morning as a family of 3. We ordered the cooked breakfast. It's was piping hot and the poached eggs were perfect. Staff we all very welcoming and friendly.

The food was appalling my chicken was so dry and unfortunately it couldn't be eaten. Will not be coming again. So disheartened as it was a family day out.

We live close by and often have a meal at Craigside, on visiting last Thursday 27 August the food was excellent we had the Gammon it was hot & tasty service was quick as they were very busy. The staff are always pleasant, but why are the chairs so dirty.

Very unimpressed with tonight’s visit to the Craigside Inn. The food quality was very poor, the steak was tough, the chicken dry and the ribs undercooked. The whole place was generally dirty and the toilets were extremely smelly. The staff were mostly pleasant, however I did witness the male member of staff that greets guests and seats them at their table, using the toilet cubicle, presumably to do what people normally do in there, leaving the toilets and returning to his post without washing his hands. Disgusting!!! I did pick up one of the discount cards when we entered but after tonight’s bad experience, I left it on my plate with the inedible remains of our dinners, as we definitely won’t be returning again. My expectations of the dining experience weren’t very high before tonight’s visit and mainly because these places are general cheap and don’t offer great quality food but at £70 for 3 dinners, it wasn’t cheap and it definitely wasn’t cheerful. There are lots of much nicer places to eat and drink close by e.g The Queens Head, The Rhos Fynach, Pen-y-Bryn, The Toad etc. and I would wholeheartedly recommend either of those instead of gong to the Craigside Inn.

Great evening meal and breakfast whilst staying at the attached Premier Inn. Good value, hot and tasty food and excellent service.

Excellent place to go for something to eat food was amazing staff was very friendly and always there if needed something definitely coming back again 10/10

Food was lovely got told 40 mins wait and was here with in 15 minutes :) definitely recommend and will be back

Arrived to be taking to our table. Got told 30/40 minute wait for food came within 15 minutes was great food was hot.

Kind and attentive staff. Lovely, quiet atmosphere for breakfast - thoroughly enjoyable. Well done! 😊

We went out for lunch at this restaurant. The table was so sticky we struggled to get the menu off it. There was food on the ceiling (that we only noticed after our meal had arrived or we would’ve left). The waitress didn’t tell us to order all three courses for the children’s meal deal so when we went back to the bar to order deserts we were informed we’d have to pay extra for them. The food was not great. The children had, pizza, burger and nuggets and all three were over cooked. There was no corn on the cob or jacket available for kids. The burger bun was literally like a rock. They had beans with their meals and it was a pot of juice with about 5 beans in it. There was also no toilet paper available in the men’s toilets.

The restaurant was very busy but delivered food on time and of great quality. We were a large group of 8. Staff were excellent.

Eat here regularly, the food is always lovely and hot. The staff are exceptional, always helpful and friendly, they work so hard and can't do enough to make it a pleasant experience.

This has to be the worst restaurant of its type. The interior is very dated and the furnishings are beyond shabby. We were seated at a table with numerous items of discarded food underneath and chairs so stained that you could barely tell what colour they used to be. The whole restaurant looked dirty and I wasn’t confident that enhanced or even basic cleaning was being done. On entry even the sanitiser dispenser was empty.After being seated, the staff member (who was actually really friendly and obviously working in difficult circumstances) reeled off all of the items which were unavailable and that it would be 45-50 minute wait on food. Although I appreciate that at busy times you have to wait, when you pre-book a table as we did, you don’t expect such a long wait on food.As we waited for service and debated whether we could face eating here, we watched food arrive at another table and seeing the greasy and anemic chips, decided to leave.Politely advising the manager of our reasons for leaving as we passed, she seemed somewhat disinterested.Either this restaurant needs a complete refurbishment and a full team of competent staff, or it needs shutting down. Such a shame, as we used to eat here a lot on our trips to Llandudno 15 years ago.

Staying in the hotel next door and decided to try breakfast here. Great value for money, £9.50 for an adult and two children (both children ate free)Service was great, and food was delivered hot and fresh, I especially liked that the beans on my full english was in a separate pot not making the rest of my food soggy, hats off to Dan the chef!If I am ever in the area again I know where to come for breakfast.

I visited the restaurant with my husband and daughter. As always the staff were amazing from bar service to waiting on staff and the food was lovely. Great atmosphere and very relaxing. Welldone guys.

No waiting time, friendly staff, Steak cooked by chief Andy, absolutely perfect. Enjoyed by all. Thank you

The food was excellent and the service outstanding especially from Sam considering they had a problem with the gas in the kitchen but they managed to offer a sizeable menu inspire of the problems

Restaurant pub is from the Brewers Fayre chain. It has a good menu with good value for money and tasy food. Staff were friendly and competent, and they were ensuring the respect of social distancing rules. However, the pub got very busy and it took a while to get my bill in the end, and in fact I had to ask for it. Also the pub is a bit far from the Llandudno town centre at 1.8 mile, so a bit far to walk, hence the car is the better option to get there. Hence I have 4 out of 5, which is still a very good score. I would definitely eat there again.

waited half an hour after ordering asked the waiter what had happened to our meal he replied you are next 15 minutes he came over again we have lost your order we decided to leave he then said wait a few minutes i will get a voucher for a free meal next time after waiting another 10 minutes we called it a day

Came in for a bite to eat on a busy night in summer. To be greeted by a lovely young lady. Who took our drink order before running back to her job. Nothing seemed to much trouble for this team. I later found out this ladies name was Jennie. A massive thank you to Jennie a real credit to this team.

Tried to dine at this pub a week ago, when first arriving in Llandudno with my partner and his mum.Upon arrival, we stood in the doorway, as instructed, waiting to be seated. Several members of staff noticed us there but offered nothing in the way of conversation/query, etc.Eventually, we realised you were expected to order via an App, whilst standing in the doorway but nobody had drawn our attention to this or even asked if we were ok. After waiting for a good fifteen minutes and thoroughly fed up with being ignored, we left in disgust. Customer service ... nil!!

booked a table for 14,00 hours yesterday (1st aug 2021) got told to wait in the pool room along with many other people waiting to be seated as the room was so full of people not wearing masks and the amount in there i refused,so got told to wait at the bar, got seated at 14,30 hours waited for drinks then got told food would be a min of 45 minutes, i asked for the managers details and he refused,asked for head office email addy and he refused,asked for head office tel number and he refused, got told on the way out by another member of staff that he was the manager, very very poor behavior for a manager esp putting people at risk filling rooms with people without masks,

Cold chicken tikka Salmon returned twice like rubber Ordered drinks still waiting for them 18 mins on.Plates thrown onto the table more or less - if it was busy I’d empathise but it’s dead here I would never visit again Despite after being offered every thing for free as a goodwill We should of been paid to eat that rubbish

Back at craigside for evening meals again ,Brilliant food /service had 8 evening meals there last 2 months staff amazing cant do enough for you back soon thank you all

On holiday in Llandudno we decided to go for Sunday lunch food was excellent staff very helpful & friendly would definitely visit again.

Excellent staff who work extremely hard. You do wait a while for your meal but it’s worth the wait. We dined here two nights and everything was cooked to perfection. Such great value

Dined here for two evening meals and two breakfasts as a family of three including a toddler. We were staying at the premier inn nextdoor so booked into here purely for convenience.The food was good, I can’t fault the meals we ordered. In fact, the bbq pork ribs were amazing and there is plenty of choice at breakfast time (as you would expect with a premier inn). The children’s menu is also extensive.However the service here is absolutely appalling! The restaurant appeared to be seriously understaffed, resulting in the 3 or 4 waiting staff to be rushed off their feet constantly.When arriving at the restaurant, prepare to wait in the doorway or outside for at least 5-10 minutes before a member off staff comes to greet you. This was made more infuriating by the fact that 3 members off staff saw us and said “someone will be with you soon” yet still left us waiting for 10 minutes. Paired with a hungry toddler, this is the every parents nightmare.Additionally, due to covid measures you will likely be asked to order through an app which you scan on the table. However, like with most technology this is unpredictable and doesn’t always work. When asking to order normally through a staff member, it was a huge inconvenience to the female manager who definitely needs to improve on her customer service skills.However, I can only mention kind words about the young waitress Molly who was helpful and friendly on both evenings.I will point out that we were not the only family to experience this poor service during our visits. Several other visitors had to queue outside in the rain at breakfast time before staff greeted the people at the front of the queue. Another couple waited 15 minutes after asking for their bill before a card machine was brought to them.Overall, the food here is good enough when it arrives and there is a good section of drinks too. However, this is the most disorganised restaurant I have ever been to. Service needs to be improved drastically. We would not eat again here if we visited the area again.

I’m pretty sure the young blonde lady that served us tonight was called Molly. This was my first visit to this location, having visited many brewers over the years this was by far the best experience. The waitress was extremely helpful and the food was excellent value for money. It’s nice to see a member of staff with a constant friendly bubbly attitude! I will definitely be returning after this 5* experience Thank you

We visited again today and had the lunchtime menu. We upgraded the battered fish and doubled up on the chicken. Other diner had lasagne. All meals were lovely. It is not Egon Ronay but would not expect it for the prices. All meals were very tasty and enjoyable. Staff very friendly. Service was fine for us as we were not in any hurry and di not feel rushed. Very polite helpful staff. Drinks and coffee's were spot on and the bill was a pleasant surprise.

We visited the Craig side Brewers Fayre last week. This particular restaurant in my opinion is much better than the one located in Mochdre as the staff seem so much more polite, cheerful and efficient. Since the pandemic the menu is a lot smaller in content than previously however there is still a good variety of dishes and offers for weekday dining. We were told on arrival that there would be a long wait for food due to how busy the restaurant was and to be honest this was fine as we were served with drinks quickly. Food was lovely- well presented and again waitressing staff very efficient. Will definitely be back - be prepared for a wait during busier times but the food is really good value and all staff are brilliant.

Waited an hour for food which never arrived , staff practically invisible and no one seems to know what they are doing . The duty manager was apologetic but still not really good enough when waiting with a very patient but starving toddler . We left without eating and went somewhere else instead .

It started well with being greeted by a shift manager, but that was about all I could say was positive about this experience. Working in this environment myself for a long time , i do appreciate when places are under pressure and service can become sloppy and have quite a bit of patients . However this place lacks a lot of direction on a fairly steady evening .Ordered drinks which was fine then food . Then drinks came and food soon after that . We asked for Mayo then one server went off , didn’t come back . Manager came over with another plate of sauce … no Mayo … then asked him then and got some a few min later .Then after food which was ok . We wanted dessert but we waited … and waited and waited … to then just want the bill and go home as my pregnant girlfriend was feeling tired and fed up . so I asked another waitress if I could pay but she looked startled that a customer wanted to do something that wasn’t in her plans … unfortunately it was light and day vs a similar establishment in Ruddlan the week before which made us want to try this place for a quick meal out . I don’t expect ground breaking service from places like this . But you’d expect some basics and enthusiasm from the staff .

Visited for a meal with a friend. Only visit here if you have a lot of time on your hands as service is extremely slow. The staff all seem to walk on egg shells around an extremely rude female shift manager. Staff attitudes makes you feel like the slightest request is an inconvenience to them. Food was great but maybe that was due to such a long wait we were beyond hungry.

We enjoyed a great Sunday roast here. The service was outstanding from the moment we entered,particularly from the restaurant manager who was so helpful in finding us a table at short notice and explaining the current regulations.Food was excellent and great value.Thankyou to everyone.

The staff here work hard and considering the pressure they must be under I think they did a great job.... I think people need to consider this , keep up the good work x

Highly recommend, staff was so welcoming. Amazing views just off the prom of Llandudno. Food was delicious and not too expensive. Young lady there Sam was so helpful and friendly, always bubbly. Look forward to visiting again!

Went to this restaurant as staying at the Premier Inn attached to it.Had an evening meal and a breakfast the next day. Was very disappointed. The evening meal was tasteless and it's not often you can go wrong with a burger.The staff were absent for much of the time and it took an age to get service. Breakfast is just as poor. I understand the constraints of the Covid period but having to order multiple things at once just doesn't work if you want to keep your toast and porridge hot.The restaurant and cutlery felt dirty (sticky tables, food on floor).Wouldn't rush to go back.

Came here for a spontaneous meal and a few drinks with my husband and we absolutely loved it! Jennie was great with us and made us feel so welcome and the food was tasty and obviously the drinks were ice cold just what we needed on a hot day! Will definitely return

Went to Craigside today for our tea .. such pleasant staff, very welcoming .. all Covid regulations met .. enjoyed our meal .. thank you. We felt we had value for money paid

Turned up after a lovely day down at the beach to be met by an arrogant and down right rude lady who told us there was a 45 minute wait on food with approximately 10 tables in the restaurant. We then asked if we could book at all tonight and were given the time of 8:45. Well. After seeing the underwhelming amount of tables in the restaurant I decided to investigate this. Checked their website for booking and I could book a table of 3 which was the party size we turned up with in exactly 3 minutes time.In short terrible service and lying staff who seem to not want to upsell drinks or potentially bar snacks to those who they may have not been able to seat.

I came here today with a few friends for a catch up and had an amazing experience with all the staff, and the food was amazing!! Didn’t have to wait long at all to be sat down and our food came within a good time.

We went for my boyfriends birthday meal, just the two of us. We got seated at a nice quiet table and area. We had two perfect meals and desert. Staff were wonderful and so helpful. We both felt at ease and relaxed. Amazing service. Thank you.

Awesome to see them open again. Can't beat it for a chilled out breakfast. Many thanks to the breakfast crew, Amanda, Gary, Sam and Nicolaar.

With the reduced COVID restrictions we were able to return to Craigside this weekend for our favourite breakfast. Buffet is obviously not available at this time due to the restrictions but the staff could not have been more helpful and the table service was great. Full English taken with good choice and all cooked to perfection. Highly recommended.

This restaurant has the best views if your lucky enough to get a table in the far end of the restaurant you will be transferred to another place. Can't fault the service either. Yes it takes a little longer than normal but that's what you expect in the restaurants at this current time low staff levels due to covid. Once again the craigside is the place to eat great food and service.

Lovely large Sunday roast, most enjoyable in welcomed air conditioned spacious restaurant on a rare but very nice summers day

I booked a table for my wife myself sister and Mother on Saturday 5th June 12-00 midday, being a lovely sunny day my wife & I arrived early so we asked Gary O for drinks outside whilst we waited for our guests to arrive Gary served us our drinks plus menus was swift and polite, we all agreed to have the large haddock & chips as this is always excellent and it was large white moist haddock with a nice dry crispy batter served with chips choice of garden or mushy peas tarter sauce and a nice warm grilled lemon nice touch Sam was excellent in all ways swift with drinks & our requests for extra sauces and always polite and cheerful thanks to all we had a fab meal and were looked after by Sam who is always excellent in her manner.Local Family day out

Eating here really put a dampener on our trip. Firstly; we waited ages for someone to come and seat us even though about 4 staff members has walked past and seen us. When the food was brought out we asked for salt & condiments and nothing was brought over, nobody checked on our table at any time. I went to go and find staff members and found 3 of them sat around near the bar chatting, they obviously did not care about the service they were offering. We ordered further drinks before leaving, they didn’t arrive and we had to get up and remind the staff that we’d ordered them; who were again, just sat around. We decided to go back to the pier for desserts because we didn’t want to give any money to this place. No customer service at all, food was meh, felt ignored as customers and wouldn’t recommend.

Staying at the adjacent Premier Inn we booked the "meal deal" option. We have done this at previous stays at Premier Inn's. This one was poor. Breakfast was okay. Dinner was very bad. Accept that the restaurant was only open from 17th May and procedures are still being worked out but this experience was bad. Queue to be allowed into the restaurant. Having ordered drinks there was a wait for them to be served. A 50 minute wait for starter and when arrived quality was poor. A further wait for main course and again average at best. Yes Whitbread want their restaurants to recover funds but they should not sacrifice service and customer satisfaction.

Lovely staff nice and welcoming couldnt fault the food at all fresh and hot lovely views if sitting outside covid restrictions and instruction all in place would definitely visit again 😀

Well where to start...Probably one of the most unorganised eatery’s I’ve ever stepped foot in!!Staying at the premier inn next door we booked a table for our first nightGreeted at the door shown to the bar area for drinks Order taken Drinks arrived all ok Then it came to dining...I had the “ Tandoori mixed grill”.. well whoever named the dish wants to give themselves a talking to A plain chicken breast, a plain Frankfurter style sausage and a plain piece of rump steak ( about the size of my big toe) Cheesy chips, two bland samosa’s and a plain naan bread ( paid extra for that) No tandoori spice or any spice for that matter!!! During the meal we also waited 30 mins for our drinks to arrive, it seems if you don’t order using the app then you get forgotten about!!The “bar person” could do with some training also as he seems to think an inch thick slice of orange in a rum and Coke is acceptable... it isn’t!!! We didn’t eat in there the second night!! Breakfast on our last morning..Shown to our table by a nice young man ( the only male working that day) so it should be clear who another part of this review is aimed at!!Drinks order taken and promptly brought to the table Food Oder taken 10 mins later my full English arrived My wife’s breakfast didn’t nor did my toast I had finished my food by the time we managed to get my wife’s breakfast brought to her The young man who took the order came to apologise “ I’m sorry I got distracted and forgot” Now If he thinks that’s acceptable then I suggest he gets a new job, if heard my employee say that he would be dismissed!! Shame really as given the location of the hotel you need a good place attached to use This isn’t!!I won’t even begin on the fact we saw tables turned without being cleaned!!!

Pub was busy, but service was a shambles, sorry to say, we dined there on 2 different days over our weekend break, and I recognise that covid regulations have put a massive strain on people in this sector especially- but lots of orders went missing, wrong orders were delivered to the wrong tables, one persons meal came and was finished, but they had to ask for the other meal which had been forgotten... No cutlery etc... It is hard for the service staff i am aware... And on that note I have to give huge praise to Sam, who wasn't always out table server, but she was fantastic with all the customers! She was staying friendly, helpful, always busy rushing around sorting peoples orders... She was a big asset to the pub, because she was sorting other peoples mistakes without any fuss or hassle, at the same time as being genuinely pleasant and good at her job, and she made the difference to our visit both occasions, and deserves some recognition for that!

Arrived late, the team were excellent and very accommodating. Food was lovely and the kids had a place to play

food was lovely came out very quick ,Brandon was helpful and polite great service will be back soon.

We had a brilliant time here, the service was really good, efficient and friendly. What more could you ask for! Brandon and the other staff here were great at looking after us too!

Service was excellent Brandon helps us with all our requests. Food was excellent and came nice and quick, restaurant was clean and bright

1st meal out after lockdown .felt safe with covid procedures in place..Staff really helpful and friendly.The food was delicious .Enjoyed the visit.

Me and my boyfriend came here last minute as a treat and wow, we were not disappointed. The service was phenomenal and the waitress (Jenny) was so amazing!! The food was great value for money and we would happily come back here to eat every evening. The view from our table was amazing as you could see directly onto The great Orme. Would highly recommend you booking a table here soon, you’ll not be disappointed.

Came here last night as we saw it on our way past. It was a fairly chilly evening and had been raining but we stopped and got a nice table with an umbrella and had a lovely evening. The manager was very pleasant as were the waiters. Lovely food and very nice homemade nachos! Lovely views of the sea and mountains. We did get quite cold but no ones fault as we couldn’t go inside due to no indoor eating at present. Kids loved the play area and it was just a lovely place. Thank you!

Have been 3 times in recent weeks. Really good value, friendly and good COVID standards. Went for festive menu yesterday afternoon. Really delicious and good value Christmas dinner. Really pleased they have stayed open despite current COVID rules.

Excellent service today from Samantha. Food as usual very good. Highly recommend the festive menu. Loved the crackers.

We’ve been 3 times over the past 3 weeks and the food and service have been excellent each time. The staff have been lovely and friendly, our food and drinks were served in good time and myself and my husband have thoroughly enjoyed it, we were told on one visit that it was Andy cooking, so thank you for our delicious meals, we’ll be back again soon.

Ther is a one way system that doesn't work as they ask you to move out the way while they walk past you with hot food table service very poor as we waited 47minutes with two kids agead 2 and 4 before we got our foodAlso paying the bill was unbelievable as they tried to charged us £57 until we asked them to check it they apologised for ther mistake and told us it was £37 when in actual fact the bill was £32 so I would advise you all to check your bill

Dined this afternoon and was served by bleddyn. He was absolutely delightful and very welcoming. Will be returning again.

Called in tonight for a bite to eat and was so very impressed in which the staff dealt with a group of three in front of us, who turned up and did no use the sanitiser provided with no masks and identification stating that they were not from Wales. They were asked if the had any other ID on them with a Welsh address, when failing to provide this they were gently reminded of the current Welsh legislation and that they were unable to be served, they did not contest this and left without a fuss. It was very refreshing to find hard working people who abide by the laws to make people like myself feel safe.The food and service were excellent, and I would just like to say thank you to the hard working staff.Excellent work, Diolch x

My husband and i went for a quick lunch on the way home.The staff where very nice and we placed are order both had lasagna off the main menu with garlic flat bread side salad and we had a bowl of sweet potato chips and my husband had plain chips.i did ask for no dressing on my salad but i found thay had put dressing on it so i told them and thay did put it right.the best part of the meal was the flat bread and the chips.the lasagna was not good quality and it had far to much cheese and sauce in it and the mince was fatty.shame it looked better than it tasted.

Lovely to be able to drop into the Craigside again, post-lockdown.Staff friendly and helpful as always, and going the extra mile in terms of dealing with the current restrictions.A pleasure to be there, as always, especially since the prices are still slightly lower due to the cut in VAT!Keep up the good work.

Myself, husband and my best friend and her partner turned up yesterday at 1.30pm after booking a table online. 4 individuals from 2 separate households in the same extended household sharing a table. The Welsh Government rules are "In all premises customers are required to provide verification of their name when filling in contact details. Methods of verification may vary but might be for example include drivers licence, bank or credit cards. Particular attention should be given to the details of a household group over 4,... where adult customers will need to provide proof of name and address e.g. an electronic or paper based official document".We knew this as we have dined out since the firebreak together.This wasn't satisfactory to the Manager who had the job of checking us in. No, he asked us for "proof" that we all lived at the same address. After looking a bit flummoxed, my friend informed him we don't live at the same address but the same extended household and it was okay surely as there was up to 4 of us.Yes, he replied. "Well as soon as I see ID from all of you with your names and proof of addresses that you live together I can check you in". Even though I queried this as we hadn't had to provide this at other places, he was insistent.Surprised at his attitude and righteous tone, we scrabbled to find some ID with our addresses. My husband asked if a bank card would do (we knew it was satisfactory by the rules on the Welsh Government website) but not this Manager, no. He asked us if we had a utilities bill. I tend not to wander around with my TV licence tucked in my bag, sorry.After a time of looking, the Manager then changed his mind. We could show just one name and address from each household but a bank card from each would still not do (contrary to Welsh Government guidelines as above). In waiting for my friend to return in the entrance doorway (she had gone back to her car to look for something they could produce), two ladies walked out of the entrance doorways slap bang into me. There were signs saying "entrance only", the exit was at the other side of the building. When I challenged the Manager on why he was so strict (unnecessarily so) about the ID rules but then had just let someone walk straight out of the 'entrance only' door against the one way system, he retorted "We don't police that". At this stage I was ready to leave but my friends and husband still wanted to go through the rigmarole and once we showed the Manager the ID he felt was satisfactory (not the Welsh Government - him), we were shown to our table.The drinks took over 20 minutes to come. The app didn't work at the table to order the food to which my husband commented that he just had an old phone that wouldn't do it. The Manager then joked to me that I should get him a new one for Christmas which I felt was a crass comment to make, given I'm unemployed and not earning at the minute due to COVID, but then I doubt he could do anything right for me at this point.The meal was expensive. As someone else has put on here, they have doubled the prices and there are only a handful of things on the menu. A burger for e.g. was £10.50! My husband on ordering another coke asked the Manager had they stopped doing the unlimited refills. He said no, they were still doing them but I suppose he was too busy trying to get us to prove our identities and addresses in utility bills than inform us of such.He later interrupted our conversations twice by shouting over. No "excuse me" or waiting to see we had noticed him and stopped talking. The room was empty, it would have been common courtesy to do so.All in all, it was a terrible experience and one which we won't be repeating. I visited the same place on the day they opened after the lockdown and the same manager asked me and the same friend then for feedback. I said that given the state of the place before lockdown (dirty sticky tables, stained dirty toilets, food on the floor, dirty window ledges etc, that then cleaning the place was an improvement but one that should have been made regardless of COVID. I'm cross with myself for keep going back when the service, attitude, food, cleanliness and decor have always been so poor but it's in a convenient location for meeting my best friend and it has parking.The Manager should read up on the Welsh Government rules and if he's so worried about the 'COVID police' as he told us, he should also be policing the people who think using the entrance to leave and walking into others' space is okay. He should maybe also read up on some customer service skills while he's at it.

We were very pleased to escape for a meal. The arrival was well monitored with checks on who we were and where we lived. Taken to a screened table, by the masked manager. Lovely meal, as good as ever, and very reasonably priced. Thank you to the staff for looking after us so well.

Prior to lockdown we would always use this place as a good stop off for lunch or early afternoon eats post shopping. Not any more. They have reduced the choices on the menu and increased the prices without the justification of the quality being nowhere near value for money anymore.The sharing starter was over £10 and as a former caterer myself I would be staggered if the products on the plate came to more than £2.25.Disappointing mains and awful teas.The staff were pleasant enough but due to the lack of them I almost, unintentionally, left without paying.