Brewers Fayre Buchanan Gate in North Lanarkshire

Stayed in the Primer Inn next door and had breakfast. We had a warm welcome, the staff were lovely and it was a relaxed atmosphere. The food was plentiful and cooked to perfection. A lovely way to start our Sunday morning.😀👍

Abusive PCN: I was not even aware that there was parking restriction in place, went with my 2 young kids under 5s and ended up receiving a very menacing PCN for a third party provider; been somehow of a regular customer attending multiple kids bday parties and taking my family for a nice lunch out, enjoying the soft play facilities, but would think twice moving forward before coming back.

Everyone polite the food was hot and fresh will miss you all really enjoy coming here the soft play always amazing and clean

Went out for lunch with friends and family, restaurant was quite busy but we got seated quickly and offered drinks at our table while we looked at menu. Food came out quickly and was lovely. Staff were very friendly and happy.

In on Monday with grandson and cousins at soft play ,lynsey in here is just great always happy and great with all the kids think she knows them all by name she has always git activities for the little ones and gets them all involved, thanks Eyvone for our food also, what's not to like great staff and great food thanks everyone

Had lunch and paid the bill by card then second bill came off my card 2 days later. Emailed and got confirmation of complaint nothing after that. Called and got an employee and was told manager would call still nothing 3 weeks later. Emailed again still nothing

We stayed at the nearby Premier Inn. We have done this before and had breakfast here before. We were welcomed by a friendly helpful member of staff. The full breakfast is now completely self service. We were a little disappointed that the hot food was not as hot as we would have liked. In the past it was waitress served. This meant the food was hot. A good selection and plenty of it.

Great wee place has play area up the back and bar at the front 👍 no issues food came fast and stff where all happy and chatty I shall be back

I came in after an hard day at work feeling really down but I walked in and was greeted by jade the manager and the staff jack , Chloe and Ciara and they made me feel so welcome 😊

I love the nachos here always so cheesey. Love the new burger. Staff always lovely and friendly really love this restaurant especially the soft play

Birthday meal out , all staff were great ,food was lovely ,kitchen manager Yvonne and team looked after us all definitely 10/10 from us will definitely be back again soon

Decided to go to the Brewers Fayre restaurant at Buchanan Gate, in Stepps near Glasgow for dinner on Sunday evening, they had an offer of 33% off food so thought why not. We’ve been a few times in the past but not recently. There were a few diners in when we arrived, the manager was welcoming but warned us that there was no fish dish on offer as the fish fryer was broken. This was the start of a chaotic evening. Looking around, the restaurant is increasingly shabby, with a door hanging off a cupboard as well as the ground coffee machine out of order. The floor wasn’t clean and many tables hadn’t been cleared. We wanted a bottle of wine, the list is not extensive but is reasonable, but they only had one bottle of Merlot available for table service. We ordered food, one of us wanted a starter of prawn cocktail which was ok, we then sat for a further half an hour waiting for our main course to come. Nobody checked to see if we were ready or removed the starter plate. 2 of us ordered steak, which were both barely warm as were the sides they came with, they’d clearly been cooked earlier and put aside. I’d ordered a pepper sauce with mine which came in a bowl rather than a small sauce boat, I pointed this out to the manager as I’d ordered steak there before and the sauce came in a sauce boat, but she said that’s all she had, I know this sounds petty, but it was typical of the whole evening. While we were finishing our meal and there were clearly no other customers coming in the 3 front of house staff started to clear tables, it didn’t seem to occur to anyone that if after handing out a food course they could clear a table on the way back to the kitchen, rather than go back empty handed with tables looking dirty. This restaurant is part of the Brewers Fayre chain attached to a hotel. We’ve been occasionally as it’s local and fairly cheap and cheerful, however I don’t know what the issue is whether there are problems with Brewers Fayre, but this restaurant is in serious need of attention and upgrading.

we came here on a business trip and travelled from essex when we arrived we was very tired and hungry lol. the staff was amazing, welcoming and so helpful and attentive i cannot thank them enough, so big thankyou to the girl's last night Eva, Jade and Yvonne such good service and helped me look up the hospital we would be going to in the morning. they couldn't do enough for us really lovely and kind people! also we had breakfast in the morning and again so welcoming lovely girls, breakfast was lovely. so thankyou to Yvonne, Lynsey and kai for this morning such lovely, kind girls! THANK YOU S0 MUCH ALL OF YOU <3 XXXXXXX

Amazing 🤩 world class customer service from Chiara Jane Lynsey (softplay) and Adam at an especially busy bank holiday weekend thank you 🙏

Dreadful- I honestly cannot say anything positive about this place. The staff are rude, incompetent and have the worst customer service going. The food is atrocious, the prices are far to high for what is being served. Tasteless, cold and the cheapest in quality. Unfortunately I am here for business purposes but this will be changing. The breakfast in the morning is usually dried out and frankly disgusting. There is absolutely nothing appealing about anything in this place.

We weren't expecting a 5 star dining experience. We were going for the soft play and family friendly atmosphere with some good, honest pub food. We were severly dissappointed. It satrted with a 5 minute wait at the front door to be seated. Every other table in the restaurant was piled up with dirty dishes. The tables around the softplay were even worse with precarious piles of dirty dishes everywhere to be seen. There was a long queue to order food, and the poor person taking the order was also making up all the drinks. The food itself came quite quickly but it was cold, so cold. Every surface was sticky, the toilets had graffiti on the walls this place needs a good clean and the toilets need a refurb. This place should be a money making machine, it had everything it needed to be a huge hit with families but the place was very poorly run. A decent manager, maybe 2 more members of staff and this place could be turned around but our experience was very poor on a quiet Saturday Afternoon.

The young girl at the play area I think her name is Jessica was very nice and very friendly. Amazing with the kids and you felt safe leaving them with her. The drinks came speedy and were nice however the food was a tad cold but still tasty. The restaurant look under staff and some member of staff look fed up which is understandable

Tends to have a queue at the Bar for ordering food, but no formal recognition of earlier arrivals by staff - I arrived 3rd annd was served 4th because I asked why a later arrival was served before me, and was told 'I've started serving this gentleman' and have to wait. I was wearing a cast on my Left foot so couldn't stand unsupported like those in queue have to. I spoke to the Manageress later about this, and about an unexpected charge on my Bar Tab - BEWARE unannounced substitutions at greater expense added to Bill : Unknown to us ordering Fish and Chips they had substituted Haddock for the usually served Cod because 'We ran out of Cod' but charged £1.99 extra for it without informing me at time of ordering. I complained to the Manageress and had it refunded, but how many leave without examining their Bill with these fees added? Food good quality, though, but seemed short-staffed and these was a long delay between courses. Also previous customers' drinks glasses were not cleared off table during our entire stay - Short-Staffed again. Hire more Front-of-House staff, Brewers Fayre!

Kai was the only person serving the food and looking after the bar and was very efficient and helpful. They did a great job, Brewers Fayre should be proud of them!

I have not been here for a couple of months the staff have changed and Jessica was in the soft play a very well mannered young adult very polite and courteous we had the popping chicken and the haddock all of the food was hot and delicious will be back please pass on my gratitude to all.

Great family friendly with great pub style food. Exceptional value and great friendly staff. We stayed at Premier inn next door and ate here most days for breakfast and dinner.

One of worst experience ever well not be back. honestly I would advise people avoid this brewers fayre. We booked a Table booked for 10 people 1 with Anaphylaxis now Staff where told about this and the requirements need To avoid to any issues but...

Second time visiting, this time with my family in the restaurant. Was quite busy and bit of a cue for food think there must be new staff learning, but nice to see the girl Lyndsey from the kids area and the manager jade helping them....

Myself and my neice with the little ones went to the soft play an not recommend this play highly enough. Lyndsey is always so happy and does crafts with the little ones food as always really good got the cobb salads this time as always...

So short staffed it’s unbelievable, waiting absolute ages for service. This morning some delightful person sneezed all over the cooked breakfast so I waited till that had been cleared. Then they ran out of hash browns and black pudding! I mean Scotland running out of...

We were a part of 50+, who stayed for 5 days. Simple accommodation but very clean. Excellent venue for our visit. Staff were warm and welcoming. Special mention to Jade, who took on the responsibility of organising all he meals. Outstanding attitude, totally professional but...

Thank you for the delicious breakfast food I don’t notmaly enjoy business trip food but this was amazing I was in mon tue wed Thurs thank you again

What a waste of time the staff and absolutely terrible in this place waited 25 mins for some mayo that never turned up staff slamming doors absolutely joke of a place

Wow a lot of new pleasant staff really impressed service with a smile and food was hot and tasty. Will be back

We came as a family of 8 for a birthday meal, however after waiting 15 minutes to be seated we then had to wait in a queue to place an order which was another 20 mins wait until we got to the bar. Finally reaching...

Waited 1/2hr to get served at the bar last night. Service was so bad I didn't even bother ordering food. Tonight knowone to book me in to a table so went to the bar waited in queue to order only to find out I needed...

I ordered a roast chicken dinner with roasters, cabbage and other veg..when I received it there was no cabbage. I question it and was told they had run out. Why take my order then? The chicken certainly wasn't roasted as I know it and the...

Made a booking it went through but not on their end. Got a table and then went to bar to order food to be told no carvery left. Ok fine went back to our seats to look at menus so we didn’t hold queue up....

Food is typical pub fayre, always tasty and served quickly. Just wanted to write a wee review today to say thanks to the staff yesterday (31/3/15 about 5pm) i never caught names but I think the man who took our order was a manager/supervisor he's...

been up 3 weeks food is always on point good drinks and staff are always lovely be eating and drinking all the time up here

Popped in on Wednesday morning for a coffee and quick catch up while I was waiting I noticed the girls Helena chloe and Yvonne were the servers and got to say what pleasant cheerful happy to help nothing to much kind of girls they were....

Haven't seen my friend for a good while so met for lunch at brewers fayre as she had her grandkids with her and they have a play area. It was very busy but staff still managed to get us a table, There was a wait...

Me and my family decided last minute to go out for sunday lunch and wanted a sunday roast so decided on brewers fayre as they do carvery staff very friendly and great choice of carvery from chicken roast beef and gammon also lots of veg...

Booked table for 10 a last minute thought for my major milestone birthday celebration. Can not fault anything and service was excellent as staff were so attentive and our meals arrived in timely fashion delicious and warm. The manager was so helpful as were her...

Stopped off here for some dinner, very friendly arrival and got to sit near the soft play area. Kids had fun.

Was visiting here last night as we normally do once a month with sister in law and brother in law ! Booked table for 7-30 pm . When we arrived most of dinning area was closed of due to getting tables ready for breakfast next...

Thanks to the entire staff for looking after me so well after a burst pipe I ended up here a lot while kitchen was been fixed the boys n girls done the very best to make sure I had everything I needed.

The staff are very friendly and always there to help my friend and myself had the smothered chicken so good and tasty the soft play for my child is always so clean and lyndsey is so helpful

Where do I start .. The service we received was terrible, had to wait 10+ minutes every time we wanted anything even though there was no queue and it was quiet, twice we had different beers (tenants/madri) both times they had bits floating at the...

Visited with my friend and neice today carvery was lovely for it been such a busy place service was perfect Leeann the chef was very friendly and helpful at the carvery

Two fantastic ambassadors for this business 👩‍💼 and a warm welcome 🙏 received even though we were just in for coffee ☕️ Based on this experience we will definitely 💯 be back and book for future events

Service was second to none by the beautiful Zara. The service was amazing our host Zara was so friendly and the food was great. I'd come back for the food but even more so to see that face again

I stayed a couple of times over 2 weeks in the premier inn, I stopped here for dinner and breakfast each day. The food was excellent each day and the customer service is absolutely spot on, very friendly people. One that stuck out to me...

We went here for Christmas Dinner and the staff were fantastic. Everything we asked for we got and more. The carvery was amazing my husband went back for more. The children's desserts were amazing so thank you to your carvery chef for the banter and...

Visited Buchanan gate on Saturday 3rd December with my daughter, we was part of a coach trip. There was 40 people arrived in our party and all needed accommodating. Jade who seem to be in charge took it all in her stride, she was so...

Zara was very helpful and very friendly with her service. Definitely would recommend if you ever visit here then she is your lady to go to

Fantastic lunch today food was really hot and the service was really good. Can't fault this place especially the soft play lyndsey has always got a smile and a kind word.

Was passing by tonight and decided to stop for a meal we were lucky to get a table and must say I’m glad we stopped in we were served by jade who took time to chat with us she was really lovely she also recommended...

When out on Saturday night with family for drinks only to be told no tennets lager left I then order a vodka with lemonade sorry no lemonade no sprite either what a joke this place is dirt on bar empty glass on all the tables...

Cannot thank the staff enough for their great service . We stayed for 2 nights next door in the hotel to attend a family funeral . The staff were friendly and accommodating , special mention to Morven who served us and looked after us making...

Stopped in for a working lunch. Katy who served me was lovely and made sure I was well looked after. The food was good value for money.

Me and my friend had a fantastic meal, the staff where friendly and very informative thanks to katy, natasha and lynsey for making our trip great

The loadede nachos were lovely and so happy to see different gluten free options. Katy was so helpful with the allergy menu and took her time to go through it. Service with a smile.

Brewsters at Buchanan gate need to get a grip! This is the state of my sons socks after playing in the softplay! So much for regular cleanliness and hygiene! Worst thing is they make the kids take their shoes off! So they can’t blame kids...

Took our 3 children out for dinner as it was our youngest birthday. Kids had lots of fun playing while me and my wife enjoyed a lovely meal and couple of drinks. The food was lovely and staff were friendly. Lynsey the staff member even...

We dined here for two nights whilst camping nearby. We had a dog with us so had to sit outside which was okay. The first evening everything came out really quickly and was somewhat good food. The curry was a bit watered down but it’s...

This was one of our favourite restaurants for a family visit. It is not haute cuisine but the kids loved it because of the soft play area and the adults could relax while played. It appears they have a new manager and the standards have...

Needed a meal during our journey and as we have stayed at the Premier Inn at Stepps before decided to try the Buchanan Gate Brewers Fayre. The lady at the desk was pleasant and we were shown to our table. The meal arrived quickly and...

We booked a table for 20 adults and 17 kids and nothing was too much for the restaurant and staff. The food was fantastic and considering our numbers was served really quick. The area set aside was perfect for our family, what a perfect place...

Tried one of two eating establishments for lunch to be told 'Sorry closed'. Passing Brewers fayre Stepps. They were closing but allowed us to partake of their buffet. Great choice and all freshly made. They even brought out fresh potato waffles. We were so grateful....

Soft play was fantastic the young boy Adam really good with the children They loved the pizzas The club sandwiches were amazing

I’ve eaten here before and found it to be a lovely place to sit, have a chat, and eat. My sister, brother-in-law, and I ordered the garlic bread which was really nice with plenty of cheese. For mains, I had the lentil hotpot. To be...

Fare play nursery had a last minute chance to take the kids out for the day and Buchanan gate brewers Fayre done a great job at accommodating us. All staff were so lovely and pleasant and went above and beyond for both staff and children,...

les plats présents sur la carte sont curieusement indisponibles, idem pour l'apéritif, de plus la qualité n'est pas au rendez...

Food and service was 💯 % and such great value for money £9.99 for two mains , couldn’t fault it , so convenient to get too , highly recommend

Visited while working away and was looked after by Zara who was very charming, knowledgeable and helpful.

Staff great. Worst food ever. Kids got macaroni and chips. Chips burnt. Kids burger could have bounced off wall and so tough. Totally over cooked. Adults cheese burger again same and as dry as a bone. Adult chicken meal. Nearly all left. A frozen chicken...

Was staying in premier Inn with family and went in to restaurant for dinner, staff were lovely and very welcoming as we entered. We were sat in the play area as we had two children with us, kids had a ball. Food was served quickly...

Visited play area for lunch with partner and daughter, daughter had a ball playing while we relaxed with food and drinks. Lynsey the waitress was very friendly and even sat with our daughter and other kids and done arts and crafts our daughter can't wait...

Staying next door in the Premier Inn. Was really busy at the weekend came in for breakfast and the food was hot and plenty of choice

We stayed in the Premier Inn next door and done the meal deal in here here which was all you can eat breakfast which they had every thing you could think off. The evening meal was either starter and main or main and dessert.or you...

Menu offers veggie bacon and sausages, only one bacon and sausage section available, no mushrooms exept dregs at the bottom of a watery bowl. Scrambled eggs are great, fried tend to be overdone, bacon improved next two days, black pudding, hash browns good. The all...

A 4 night break to Glasgow staying at the Premier Inn/Brewers Fayre Stepps Glasgow turned into an embarrassing and uncomfortable evening for our group of 4 friends tonight. Whilst the staff and facilities at the Premier Inn were welcoming, helpful and professional we wish we...

Chloe and Cerys in the play area where brilliant and very attentive, had my little girls birthday in brewers fayre the kids all got a starter, main meal and a play. Overall, great experience and would recommend!

Natasha was the perfect staff member , and went above and beyond during our recent visit. We were staying at the premier inn next door and our table reservation for some reason didn’t go through however Natasha found us a table without this the wait...

Celebrated my dads birthday today in Brewers Fayre with 6 family members and had a great meal and drinks for a good few hours but a special thanks to Zara and Fern who were outstanding the full visit and done everything they could to help...

Me and my sister visited today for lunch food was great the lunch time valuve menu is amazing staff were so kind and friendly definitely my new fav place to go

Le restaurant est spacieux et également correcte au niveau qualité/prix. Il ne s’agit pas d’un restaurant avec une cuisine raffiné...

Great service from from all the staff but especially Zara, would come here again. Very nice pint of Thatchers too

I had the new cobb salad really fresh the cream egg sundae oh lord wow wow wow the children had a blast in the soft play and the pizzas were amazing the staff were so attentive well done to all

Had excellent service at the bar ,the food was delicious and prompt too ,would recommend to a freind .

We dropped in for a drink and ordered a bottle of wine We ordered a sauvignon blanc at £11.99 and were told there was none of that wine left We chose a pinot Grigio which was £15.99 which i think is quite expensive for a...

I had a weekend in the area and enjoyed visiting Brewers Fayre Buchanan Gate on a couple of occasions. Although it was very busy, I always felt that there was time for the staff to engage in a friendly way with the customers, very helpful,...

Food was OK, bit cold. Service was fairly non-existent given we had to chase everything we ordered. Finally gave up on the kids ice cream as it simply wasn't worth waiting that long. The restaurant didn't seem busy so not quite sure what the problem...

I visited the restaurant earlier this evening to be met with a friendly face from the beginning. The place was so clean and tidy and plenty staff on hand to deal with customers. The manager Jade was had excellent customer service skills and made sure...

left hungry.... after breakfast not being cooked or hot..... special diet requiring protein based diet so continental wasn't any good for me bacon wasn't cooked Sat an hour waiting to see if it would be replaced noticed no one else in dinning room was touching...

Wee spot of lunch excellent value plenty available on the carvery nice and warm chef and staff very helpful and friendly. We will definitely be back very soon,keep up the good work on the service you provide.

Love coming to this place for breakfast always cooked perfectly staff are a dream , always smilling and happy to help , will always come back and highly recommend

The bacon was not cooked properly everything was empty and or cold very disappointed because it used to be very good all the food was disgusting they took away the bacon and the sausages refilled it with more cold and uncooked sausages and put them...

Booked in for breakfast if you like your fried breakfast uncooked this is the place to go. Will definitely not be back here . Coffee machine needing attention no spoons at machine I could go on and on.

Handily located next to a Premier Inn, but with lots of items being out of stock. Breakfast is served here and the cooked breakfast food is Luke warm or cold. Staff not very enthusiastic either.

We visited Brewers Fayre for lunch yesterday, and the food was lovely. Great value, and as ever, the service from the staff was excellent. We were served by Ross, and both he and Jade the manager took time to make sure everything was good for...

Fantastic service food is really tasty we had the carvery will definitely be back it was a pity the soft play was closed tho

Visited here recently and enjoyed a nice meal. Mixed grill with a couple of beers for about £20. Restaurant was nice and clean, staff were friendly and efficient. Enjoyable visit.

Warm welcome from Yvonne/Leanne at Brewers Fayre Stepps yesterday! Party of 12 after a baptism. From start to finish Yvonne accommodated us made us all feel welcome throughout our visit! Great with the kids and gave them there own table beside us too 😁 Meal...