Brewers Fayre Bankhead Gate in Fife

Excellent service so friendly and especially Jordan and Ashton a credit to the team Myself and Ricky Tomlinson stayed after our show Irish Annies and we loved the food and staff

Great spot to stop at after a day exploring Fife. The Stack burger and Chicken & Ribs were delicious! Thanks to the team :)

We stopped off for dinner one our way home. We had a very nice experience, the food was very nice and reasonably priced. The atmosphere was very relaxed and the staff were great. Will definitely be returning.

Just back from Brewers Fayre, Bankhead Gate, Glenrothes. We were greeted by a nice young man named Ewan/Euan who showed us to our table. He was friendly, very professional and helpful. We could see the restaurant was short staffed and that he was by far the hardest worker on the floor/bar areas. However, when I ordered our food at the bar, my experience was not so good. I was served by a woman (don’t know her name as she wasn’t wearing a lanyard/badge but she walked with a limp and wore a red T shirt). She was unfriendly, made little eye contact, was abrupt in her manner and was also rude to Ewan in front of other customers. She did however chat away to another member of staff quite happily. The Manager Leanne was very friendly and looked busy too. The food was fine - average in terms of quality of food, but tasty and we had no complaints. The toilets definitely need painted and cleaned as there were dirty water marks on the walls etc and they didn’t smell very pleasant. Ewan did the place proud and deserves a positive personal development review following this review please! Thank you.

Went with friends for a catch-up with our kids. We're not actually from Glenrothes but picked here due to the kids play area and the website portraying a family restaurant. This could not be further from the truth. Went in around 6 and ordered at the bar about 6.30. The staff member behind the bar had the worst people person skills for working in this sector. I was greeted with 'what you wanting' followed on by 'you do ken the play area shuts at 7' - there is no mention of this on the website. The food came and it was okay, although the chips were a little undercooked and a very minimal portion. As the play area had shut the kids (a 2 year old, 3 year old, 7 year old and 8 year old supervised by an 18 year old and 11 year old) decided to play outside at the playground. After around 20 mins the same member of bar staff who served me went storming out telling the kids they can't play out there in the winter months. Again no sign advising this. Surely as the parents it was at our discretion as to whether we were okay with our kids being out there? I would have appreciated it more if a member of staff approached our table advising that it was at our own risk having the kids out there in the dark instead of her storming out at the children. After a while inside the kids got restless so played on the floor, at our table may I add. Of course they were giggling, being a little loud but they're kids playing on a Saturday night. Another staff member then told the kids 'they can't do that' again not speaking to the parents but speaking to the kids from a distance. After this we were then quite annoyed so just decided to leave. We walked past 3 staff members on the way out the restaurant with not one of them saying a thank you or even a bye. I have never experienced such poor customer service in a restaurant. And it was not just one member of staff it was every one we encountered. This really let the place down as we thought we'd found a great meeting place for us to have a catch-up and the kids to play but this has totally put us off. My 7 year old even said to me this morning 'the staff at that restaurant were not very nice' if a 7 year old can comment on that then I think you have an issue. Maybe updating some signs in regards to what children can and can't do (in this case it would be a sign saying they can't even be children) or maybe stop children coming in at a certain time if this is an inconvenience rather than treating people so rudely. A staff training course on customer service and people skills may also be an idea.

Even tho my review is slightly late i attended the above venue twice since and that reminded me. We booked in for Christmas Day Lunch this year with friends and it did not disappoint. Our table was ready on arrival, food was prompt and delicious and the staff even tho run off there feet were so cheery, well mannered and always smiling. Was well worth the money and would highly recommend. Well done team.

Well, what can I say? Thank you. Thank you, Thank you, Thank you! My Stepfather was home alone on Christmas Day and Meals on Wheels don't deliver on Christmas Day. Robert, the Manager, very generously invited my Stepfather to join them for his Christmas meal. You are a kind, true gentleman Robert. My Stepfather thoroughly enjoyed his Roast Beef. Thank you for letting him join you, despite being fully booked.

Great food and service. I had smothered chicken, husband had rump steak. Well cooked and hot, mixed salad is great. Service was very quick even though restaurant was busy. Chocolate torte is amazing.

This is a nice bar with a friendly atmosphere. Staff are all very friendly, especially Kirsty. She always has a smile on her face, even when she is really busy. Nothing is too much trouble and she always makes an effort.

Lovely service with great food and drink especially the new veg lasagna. Kids enjoyed being able to use the play area as we were dining. Will be back

Came in for breakfast on Saturday morning, the buffet style breakfast was great for the money, the staff were lovely and welcoming. Great start to our day.

I booked a table for myself and my friends for dinner at Brewers Fayre. Firstly, the booking system was so simple, and you can easily make changes. We were greeted very friendly by the staff, and the overall atmosphere of the restaurant was wonderful. Orders made came on time and the food was delicious. On top of the lovely experience, the staff even surprised me with a congrats card for my graduation. I would highly recommend, and the prices are affordable and they also have great offers.

The Manager Leeanne couldn't be more helpful and was very accommodating. Service with a smile. I will defiantly be back 100%.

Had a great couple nights out and evening meals thanks to the manager leeanne. Would 100% recommend

avoid brewers fayre My dad phoned up to make sure it was okay to just book in for the soft play (as the soft play near me was fully booked )and a light bite for the kids . That was fine according to the staff member who took the call . We waited in a cue at the bar to order for 24 minutes. We got 3 bowls of chips and one that I can only describe as scraps in a bowl . Leanne the ‘manager’ came over and when questioned on the portion sizes took a stern attitude with us infront of my 3 year old son and 4 year old little brother . Explaining that that’s standard to be served and if we think the kids will be using the soft play when we hadn’t ordered full meals we can think again. Then continued to explain in an argumentative tone that all the bad reviews online about her restraunt weren’t about her or her management skills . And is now walking passed us whilst the kids are eating scouring at us as if it’s our problem that her restaurant is ran how it’s ran . turning her nose up because we didn’t want a 3 course meal at 1 in the after noon . If it had been said when we called then fair enough but regardless I don’t appreciate and I don’t think any one would appreciate someone who’s meant to be proffesional speaking to me like that infront of 2 boys under the age of 5 and to use the kids play time to be spiteful is just pathetic 😂 your attitude is as poor as your food is Leanne X x x

Dissapointing. We ordered the 'winner winner chicken dinner' The presentation was lacking, very little food on plate with large gaps between plated items (chicken, peas, carrots, stuffing ball and potatoes) the chicken was chewy, the potatoes were small, greasy and over cooked, the gravy was...

Excellent service, couldnt be more helpful and very polite! The food was really good! Very cheap too

Part of the Brewers Fayre chain, so you know what to expect as all have roughly the same decor and menu. You order food and drinks at the bar. We made use of a voucher I had and ordered the 2 for £10.99, available weekdays...

Ate there twice in the evening and had two breakfasts. They do a great prawn cocktail, and do a really good Haddock and chips. Breakfast are unlimited and there is everything you'd wish for and igs skilfully coked. I was let down by a sirloin...

Booked a large table for a birthday celebration. Very, very slow service at the bar. Ordered kids meals but they were unsure about dessert so thought I would order them after mains but this is not allowed apparently so had to pay extra and the...

Always have a great experience at my local brewers fayre, staff are great and especially leanne, she always goes the extra mile 😀

The food great as always and very friendly staff. Would go there every Sunday for a Sunday roast. Clean and always tidy in all areas

Absolutely fantastic experience, staff wonderful. Leeanne was so polite and very customer friendly, treated everyone as members of the Brewers Fayre family. Highly recommend. We have been on numerous occasions and always been treated well.

Stopped off for tea after a day out. Was easy to find, parking was good and very convenient. Good choice on the menu, easy ordering at the bar service was OK, food qas hot ans arrived in a timely fashion. Good enough budget restaurant

I am a regular visitor to the premier Inn hear. The expirence on breakfast this morning with leanne and kerry was amazing. Nothing but friendly and attentive to every need. Iv not had the greatest experience hear a few times but when you do something...

We haven’t been in for a while and we returned today for breakfast. What a disappointment! The coffee machine was filthy, and hot coffee sprayed all over my top due to not being cleaned properly. We were waiting 10 minutes in a queue for sausages,...

Been here for a while now for work and the staff couldnt be any better. Quickly served and food always great and hot. Would reccomend.

Great service with a smile. Foods great breakfast awesome…. All staff welcoming and friendly… will be back

I booked breakfast with Santa for my grandson and my niece, they were so excited. We turned up on time and had our breakfast and then made our way to the play area to wait. No one was around so I asked duty manager what...

Friendly competent staff especially Kerry Farmer. I cant praise this lady enough. Always a warm welcome. I have been going there for a number of years.

I would like to thank the staff for their service the other night. Very pleasant and helpful. The food was good and was enjoyed by all.

Staff were all pleasant and welcoming. Food was excellent! Felt very accommodated. Would recommend the restaurant to friends And family.

Absolutely amazing service friendly staff gd food woud 100 percent recommend to friends definitely will be bck

Great food and service very friendly would advise it for anyone working an area very accommodating ..

Food was hot and tasted lovely, we had smothered chicken and the chicken Tikka. Nice and cheap as they have the 2 mains for 1. Quickly served and staff very attentive. Will definitely be back.

We put our order in at 12.15pm. The 1st course was served half hour later. . Then another half hour wait on our main course. There was no coleslaw served with the smothered chicken,this was stated on the menu,the so called salad was two quarter...

Thank You Leanne for going above and beyond to accommodate myself and my 5 children. They are such fussy eaters the breakfast buffet has something they all love and nothing is too much trouble to put smiles on the kids faces the pancakes are a...

great service from demi and always with a smile. 👍 Also great service from all the other staff thankyou! Il be back.

Service isn’t great, feels as if we are a burden on the staff for wanting our table and book (booked a table) We got macarooni loaded chips as a side but couldn’t eat it as the cheese tasted off, it was like a tablespoon sized...

Lovely meal very surprised it was so nice and not microwaved as i have experienced before in abrewsters it was crispy and tastey our server Leanne was so nice and efficient

Upon arrival I was welcomed with a smile from the staff members I was then sat down at my table of choice before going to the bar too order which was quick and easy, the main meal I had trio of pies which was delicious,...

We arrived at our allotted 1pm to discovered that the additional information provided at the time of reservation had not been passed on/noticed by the staff and the extra setting for the child was not done and seemed to be such an effort to do,...

Booked for Christmas day it was the first time myself husband and son been out on Christmas day was recommended from a family member I'm so glad we did it couldn't fault a single thing awesome food and really friendly staff especially the chef 👍great...

Visited with family. Ordered food at same time. Food came out at all different times and when it was served was cold. Everyone had finished their food by the time they brought out one persons order even though we had told 3 different servers that...

As a regular visitor to this restaurant and bar I like the friendly atmosphere whether it be for food or drinks. Prices are fair and have a good selection of draught drinks too. A special thanks goes to Keri, Lauren, Sandra, Demi, Kirsty and Elise...

A group of us booked a table for festive foods at brewers fayre for our christmas dinner. Table was set with crackers and christmas coloured napkins. Turkeu dinner was lovely and the desserts are to die for. Will definitely be back! The staff were friendly...

Food was great and staff are very pleasant. Thank you Lauren and team for being so helpful on our visit.

Stayed at Premier Inn next door and went here for breakfast, you have to order your breakfast, it is not self-service, ignored by staff who served customers at other tables, went to have cereal instead but the remaining bowls were filthy. When waitress eventually came...

Service awful, started from over hearing 3 staff members saying how much they did not enjoy their jobs. When our food brought out part of it was wrong. We were then challenged what we had ordered was even on the menu. Had ordered a side...

Visited as stayed in hotel next door no Issues with hotel but service and experience in restaurant was terrible. Wether manager was having a bad night or understaffed not sure, but waiting time for drinks and food as appalling. Embarrassing and sad that I even...

Just like to give Lauren and the team a special mention for all they do for me and the family In most weeks and the customer service is top class Thank you 😊

Great food great staff great atmosphere staff always friendly and always happy to help . Well done every one .

My friends and I came here on Saturday the 12th of November for an evening meal. We were greeted quickly and efficiently by the manager/shift leader with the tattoos and bright hair, she took us to our table explaining how everything worked, she was totally...

Myself and husband came for meal and drinks on satarday night really enjoyed the meal.. (mini pies new on the menu) service was quick and staff polite but a special metion to thank kirsty who was very polite on serving us and made amazing cocktails.

Our meal was mediocre, there were 5 of us and none of us enjoyed the food, I suspect all the food is microwaved. Had to pay for the food before you get it which I don't agree with, it's a restaurant not a cafe. Definitely...

I asked for chicken wings . None. Then Nachos. None. Than some goujons. None. Then she forced Mac on cheese on me. It was horrible and stank like poo

The atmosphere is great but the music they play is way too loud, me & my family were literally shouting across the table to be able to have a conversation.

We arrived for an early dinner around 4oclock to be turned away due to staff shortages apparently. Regular customers are not priority, the hotel guests next door are. Incompetent staff are making up rules to suit themselves, the restaurant was empty when we arrived but...

My friends and I popped in after a golf outing at Burntisland. There were signs up saying no carvery due to staff shortages in the kitchen, we were seated promptly and ordered at 3:55pm. We received a sharing platter after ten minutes which was edible...

We came here on Saturday the 17th of September for breakfast. There was 9 of us, and we hadn't booked as it was a last minute decision to meet up, but the shift manager Jem was incredibly helpful as always, and managed to sort a...

Had a very enjoyable experience here, been made to feel very welcome at dinner every night, especially Lauren, really does welcome you with open arms and it helps a lot when your working away from home, food was ok also absolutely no complaints at all...

Food was the usual standard,which means average,but is value for what it costs.I have to mention the staff who are constantly trying to keep up with orders and service,no fault of their own that short staffing has plagued this place for along time. Our server...

Last night we were in for a family dinner, seated by the manager with blonde hair who failed to ask if we had any allergies! Food was served quick and hot considering it was very busy tasted great as always. Very disappointed that we waiting...

Had a lovely experience tonight at brewers, staff was so helpful and lovely. Especially Kirsty who served us at the tills tonight and our server demi I think her name was? Very pleased experience, food was great and came out so quick! Will be back...

I came here for food on the 25/08/22. It was ridiculously busy, but was seated promptly by the shift manager Jem. Her and Zoe were absolutely fantastic. Both rushed off their feet, but couldn't do enough to accommodate everyone they were serving. Both assets to...

Really good place to eat and take the family. Great food, play area is ideal and the staff are really friendly. Big thanks to Leanne who went that extra mile for us and our family.. she really made our visit feel extra special. Outstanding customer...

Just home after a lovely meal with the whole family Just a small group of 16 !! The staff couldn’t be more helpful even kept the play area open a little later for the smaller grandkids. Food was great too

Excellent service from start to finish. Table of 17 and the staff managed with ease. Even kept the play area open for us for an extra half an hour. Thank you for making our evening enjoyable…

Our server was Zoe. We were a party of 11 and we were given the back room. It was very private and Zoe taking our order and serving all our meals and dessert. The food was delicious and the service was outstanding. The restaurant was...

Myself and my family are here visiting for the week in Scotland, and have visited this place for the last few days (and again in the next few days, before heading home to England) (we've been here before, a few years back) we have had...

Thanks to all the great staff today, Tyler, Demi & Kelly. We enjoyed a lovely last minute family breakfast after having to come to Scotland from Kent when a family member fell ill. They were kind, patient and accommodating, not always easy for a larger...

We stayed at the Premier Inn in Glenrothes to travel to Edinburgh for the Tattoo. We ate at the Brewers Fayre next to the hotel and enjoyed one evening meal and two breakfasts. The food was very good but, the staff were brilliant and attended...

Hi staydthere an Keri was great in the food area an bar realy helpful and Lauren helped every way the could to make ma stay good….. thanks

Went for Sunday roast with my friend & kids. Good selection of buffet Sunday roast. great value for money. Kids played in the soft play area & had a fab time. Will definitely be back, Nicky the chef is great at what he does!!

I was taken to brewers fayre for lunch and was very impressed by the service by Kerry, who made sure that we were happy with our food and was very efficient with clearing up between courses. The food was well presented and perfectly cooked.

Came for me meal with my partner and our little boy. We were very impressed with the choice of food on the menu and the children's meals. Despite it being very busy at the time of visit staff reminded calm and took time when serving...

Went for a family meal and the food was superb. What made it even better was the service from Jem. Outstanding. Will be back!!

Came here for a family dinner. Specifically booked because they have the play area and park outside. Food was great and staff were verg friendly. Will definitely be back. Thanks guys

Arrived for our 4.30 booking to be told the carvery was finished. When I called in the morning I specifically asked if the carvery would still be on at this time. It wasn’t and totally ruined a birthday meal.

Visited on Monday to celebrate a birthday. On arrival before we were even seated we were told, no chicken or fish! Our order was taken and despite it being very quiet we waited ages for our meal to be served. Expected more than 9 pieces...

Was in for a meal with my daughter (who is 14 may I add) and over heard a member of staff raving about how he has contracted the “clap”, very inappropriate and not what you want to be hearing during a dinner especially not at...

We were served by Ewan at the till, he was lovely and very friendly. Explained how the menu worked for the kids food. Food was delicious also.

Stayed 2 nights here, both nights we were promised the bar would be open till 11.30, both nights the bar closed early, staff were rude and couldn’t wait to get rid of you, absolutely disgrace, avoid at all costs.

This is our Local pub/restaurant. We've lived in the area for 8 years. I've lost count in how many times we've visited. 95% of the time the food is average at best, sometimes awful. We had cob salad tonight with 4oz steak ...steak was OK...

Beautiful meal today, fish and chips, the fish was absolutely gorgeous. Most of the meals are lovely here didn't really enjoy Sunday roast some months back I think they used instant mash and frozen Brussel sprout but the rest was ok. A great place to...

Have just spent three weeks here. Good food good beer great staff Lauren and Demi have been amazing 🤩

Stayed at the Premier Inn in Glenrothes for a couple of weeks on business & we used the Bankhead gate pub next door for food & drinks. All the staff were very warm & welcoming, creating a nice atmosphere. The food & drink was good...

I found myself stranded in Glenrothes for two weeks due to work. I was staying at the Premier inn next door. Thankfully the pub next door could not of been better thankfully of all the pubs next to a Premier inn this one wins. Good...

Great service from Brewers Fayre tonight for a table of 23. The food order arrived promptly and correct and at the same time despite orders being taken and paid for separately. Everyone enjoyed their meals which arrived hot. Friendly staff, especially the manager. Kids loved...

When we arrived the restaurant. it was clean and welcoming. We were immediately greeted with a friendly welcoming smile from one of the female staff. we were seated and explained how the breakfast works and where everything is. when seated we were given ample time...

I recently came for lunch with my husband and had such a wonderful meal. Our waitress, Leeanne was lovely. She was friendly, bubbly and very attentive. Always have a lovey meal at the Bankhead Gate. It’s our local restaurant, it’s clean, it’s great for the...

Always a tasty meal, very relaxed and great service. Today the food was of the usual standard, Smothered Chicken today cooked perfectly, followed Caramel Apple Betty Service by Leeanne was impeccable, very friendly, welcoming and made the experienced overall relaxed and enjoyable

Great standard Carvery and lovely friendly service. Can recommend the sticky toffee pudding as well, huge portion! Looking forward to going back again soon.

What a brilliant place for a meet up with friends,family and kids ! Kids play FREE while adults have a catch up 😊 .. food was delicious and prices were good. Refillable coffee and juice ! Staff couldn't do enough for us and were so...

Me and my patner went on as a last minute idea for lunch ams had our 1 year old also. Food was good and was told tills were down so could be longer which wasnt a problem. Once finished our meals we waited 25 mins...

My family and I visited Bankhead Brewers Fayre on Friday 27th May. We were in to celebrate a birthday and then heading to the pictures to see the Top Gun film. Our table was booked for 6.30pm we arrived early and placed our order for...

Some of the staff were great others significantly less so, you can find better meals for less or the same money locally, none of my party enjoyed the food. Unfortunatley I certainly wouldn't recommend it to anyone set your sights a little higher.

Food was awful had the steak pie which was a pukka pie the potatoes was smash which was lukewarm.would not recommend at all.

A few of us dined here on Friday the 20th of May. We were seated promptly, and also didn't have to wait too long at the till to order. We were served by Kirsty, she was very welcoming and efficient. Starters arrived and were lovely....

My partner and I go here quite frequently, the food is always lovely, and the atmosphere is too. Last time we visited we were served by Jem and Leanne, both were so friendly and attentive. 10/10 for customer service.