Sweet Chestnut in Fife

Very good breakfasts and the staff's attention is great.

Very disappointed with the food ,I had to send my lasagna back as it was cold ,the garlic bread was anemic, the chicken burger that my grandson had was unedible, it mostly was breadcrumbs and no chicken, and the fries were covered in black bits. The salad was dried and wilted with being under the heat lamps for to long. but the lasagna was cold and had to be reheated. The starter was the only thing I enjoyed which was barbecued chicken wings .

Not good. Surly waitress. Food below par. Not a place I would recommend.

Best of luck getting in this place with a booking. Always under staffed.

Big car park, clean nice restaurant great friendly staff including the chef. Arrived after 2pm whilst there new meat out for the Buffet and veg still good, sauces and gravy tasty. Will be back

Food was warm at best and quality was shocking. Double the price of Witherspoon where the quality and service is superior. Looking at the most recent reviews now wish we had just gone to McDonald's for a quick dinner rather than a sit down meal.

We arrived early but was more than accommodated by excellent staff. Made us welcome and held our bags till room was ready. They excelled in helping us with highlighting points of interest and how to move around using public transport. The food was awesome. The rooms were clean and spacious . I would recommend to everyone who visits dunfermline to stay here as there are also amenities in walking distance like bowling, cinema , crazy golf etc.

I walk into the Sweet Chestnut and straight away i could tell someone else was in charge. Big guy with glasses with a Newcastle accent think the power had gone to his head. Told me i need to track and trace every time i come in. I've been to the Sweet Chestnut many times and have only been asked to do it the once. The rest of the staff were friendly and helpful food and drink were good too.

Ale was our server today and she was absolutely incredible and was very helpful, she made sure to keep us well looked after!! 💖

Arrived at the restaurant and there wasn’t any tables available but was told to come back in 20 mins. Came back and got seated quickly, staff were very friendly and polite. Both of us got the carvery and the man serving at the carvery section was very friendly and had made us both laugh with his banter he had. Food was all cooked perfect for the first time visiting this branch, also very quick and easy to pay for the bill. Would definitely be coming back again in future to try some foods from the menu.

Came in in one of the nicest nights for the weather. Was going to sit outside but getting a bit chilly so sat inside at the bar. Beautiful sunshine outside and a selfish group of people asked for the blind to be pulled down and blocked out the sun. We don't get many nice nights and they just thought of themselves. Can't understand why the staff member agreed to it .

Just simply absolutely amazing team of beautiful people throughout!! My favourite wee go too after the gym. Rebecca hopefully spelling the bonnie lassies name properly or I'll be in trouble ali , Brian, Georgia (miami)🤣🤣 Dylan, Connor and all the staff are just so welcoming no matter what 1000% Never give me any attitude no matter what life throws at them 🙏 fun ,friendly, caring, manners and respect is this team's no1 ❤️ I never feel or see them stressed..well never take it out on the customer's ✔️💯✔️ should all be praised for the effort and great vibe they all bring to this restaurant 👏 not only do they serve hobgoblin Ipa 😎 the food is very good value for money 👌 THEY SHOULD ALL BE GETTING £25 per hour 💯 I would pay this to keep an an absolutely cracking team for your establishment ✔️❤️✔️🏆🍻

Fitted some new bedroom carpets here. Staff are very friendly and helpful and rooms were very well kept and clean.

Good value and great stop near the motorway.

Absolute joke as staying for work for last month do not take ground level room as it gets passing trade banging windows if in the event of elderly staying their could be frightening experience also over last week and previous week only served breakfast 3 times over 8 days alsorts of excuses made from not serving breakfast ie chef not appeared cookers not heating up no food deliveries the lady doing breakfast completely not interested in saying this the 2 guys doing this other days couldn't do enough

Extremely friendly staff and welcoming. Great service from Jakub at carvery, Joao and Natalia & Hollie May & Jorgia Perfect service!

Poor service from the get go. Our table was booked for 5. Seated at table 3. Just after 5. Took a least 20 mins to get our first order. Ordered 2 regular carvery's, two kids carverys, and 1 kids burger. Once they told us the kids burger was coming out we went & got carverys as per usual. Finished ours mains by about 6.10. We were going to order desserts. But Took at least 30 mins for a waitress to notice our plates needed cleared, even though our table was right in front of the till. It's as if table 3 is tucked away in the corner and ignored. When she did finally come over to clear the table. We asked if we could have desserts. Left the menus on the table to then ignore us for further 20 mins. We ended fed up. Paid the bill and left. Won't be back for a while. It's bad when our own kids are pointing out the slow service. The food as always is good. But the service really let's it down. Regards C. McKay

Great food, great staff. Had a fantastic time.

⭐ 1/5 – The Sweet Chestnut? More like The Bitter Acorn! If you’re looking for a night of disappointment, confusion, and a trip to McDonald’s afterward, The Sweet Chestnut is the place for you! We booked a table for 8, which was very kindly accepted. However, upon arrival, it became clear that basic counting wasn’t their strong suit. They had prepared a table for 6, and their genius solution was to awkwardly wedge in two extra chairs, turning our meal into an elaborate game of elbow jousting. Sitting down felt like a game of Tetris. Things only got worse from there. The drinks order was a complete lottery, and we definitely didn’t win. A simple request for fresh orange and lemonade with no ice somehow transformed into flat lemonades with a hint of orange cordial (at least, we think it was orange—science may need to confirm). Blackcurrant & water came out as blackcurrant & flat lemonade, a small blackcurrant drink came pint sized, and the lemonade was as lifeless as my enthusiasm for the meal. Then came the highlight of the evening: the mysterious disappearing food act. The waiter confidently told the carvery folks to go up because the rest of the meals were “on their way.” Well, I guess their definition of “on the way” is somewhere between “stuck in traffic” and “lost at sea,” because 15 minutes later, the non-carvery meals were still missing in action. I half expected David Attenborough to pop out and narrate the great migration of our missing plates. When the food finally arrived, it was clear that someone in the kitchen was playing their own version of “How wrong can we make this?” The kids’ meals were missing chicken strips—ordered five, got three (maybe they were on a diet?). The under-5 meal was meant to come with small kids’ corn, but instead, we were gifted two full-sized corn on the cobs, possibly as a test of our toddler’s jaw strength. And then came the burger… I’m fairly certain it was forged in the same factory as medieval battering rams. I could have taken it home and used it as a home security device. Yes we all like our food cooked however I would also like the toddler of the group to leave with his pearly whites in tact with no requirement for a dental appointment for dessert. My gammon steak came with a side of onion rings… Well, at least that’s what they called them. In reality, I received three of the smallest onion rings I have ever seen. The chips were equally scarce—about eight in total, which is less of a portion and more of a suggestion. And my 8oz steak? I was lucky if 1oz was edible. The rest was either pure fat or so undercooked I thought it might still be planning its escape. By the end of the meal, we were left with only two options: leave a bad review or make a quick trip to McDonald’s, where at least the food doesn’t come with a built-in scavenger hunt. Needless to say, we won’t be back. However, if you’re into food-based guessing games, enjoy playing sardines at your table, or fancy leaving a restaurant hungrier than when you arrived, then by all means—book yourself a table for disappointment!

Great pub for the cost , clean & comfy bed and sleep 😴….only thing I could suggest is to have net curtains for privacy when normal curtains are open. Apart from that I will definitely be back 👍

I took my parents here for lunch and they enjoyed it. They want to return for lunch again. Good value food and the staff were nice.

Good food and friendly service. Witnessed staff dealing with a troublesome customer with grace and fairness, but without caving in to unreasonable demands which is rare and should be congratulated!

Overcooked reheated and unhygienic. To my suprise i seen and smelled the person who served me smoking cannabis in the leisure park as I drove in🤔🤡 little guy was stinking and his eyes were a mess scruffy looking beard and dude at the carvery was dopey and also looked high probably why the food was dried out overcooked yet cold at the same time. Don't come here family's shouldn't have to be around this dross paying good money for food and atmosphere only to be impeded by the smell of green and dirty staff serving food that could poison you. EHO and trading standards informed 🙏

Disappointed! The grill section of menu was unavailable apart from chicken platter as they'd run out of everything else, and they were just closing the carvery as thar was also wiped out. It was only 6pm! Then after ordering, 45 mins later I had to go to bar to see what the hold up with our food was. I ordered the mac & cheese main meal which came with garlic bread. And when I say bread I mean exactly that. It hadn't been cooked properly. One side was as if it had just been sliced off a loaf. The side with the garlic butter had briefly seen a grill, or at least long enough to melt the butter. We were not Impressed!

Place food order. Queried after 30 minutes and food was delivered. It had obviously been sitting under lamps for some time as the veg was very dried out. Previous visits were 'ok' but this was very poor.

Wife's food was cold ( sausage and mash), my food was warm. If it wasn't the fact we had another engagement we would have sent it back. Last time we were there about 5 years ago it wasn't much better. Won't be back.

Most bizarre experience yesterday. We had a drink and then my partner went to the bar to get another pint as I wasn't finished. One girl (who we assume to be the manager on shift) took payment left him waiting at the bar for his drink and then sent another member of staff over to him to say she would bring it over to the table after waiting about 5 mins and some chit chat in-between . My partner then sat down and waited about another 10-15 mins to the point we wondered if they had forgotten about it. We watched as the 3 girls served other customers and showed a couple to their seats and had a good chin wag while he was still waiting. We then watched as one of the members of staff then picked up the glass for the pint and then again turned to have a other chat with colleagues. One girl continuely checked her phone in her back pocket while we were still waiting. It wasn't a busy at all. The pint that then arrived at the table was flat and no apology for the wait. Very disappointing and we left. Customer service was not great at all. Tip Don't take payments from drinks walk away from the customer, send someone else over 5 mins later ans say take a seat to then wait another 10-15 mins for the drink to arrive. Like I say bizarre! Just to add we have ran bars ourselves and know it can be hard at time but this was unexplainable.

Great value on the carvery and friendly staff. Plus you can use Tastecard which provides even more value. Staff are very friendly.

Very nice place, very cosy and inviting. Really nice staff especially the chef Connor and Michael who were especially chatty and very kindly gave my dog some meat scraps for the carvery which she happily devoured. We all had the carvery and thoroughly enjoyed. Would defo come back.

It was lovely but my only issue was we were sat at table 4 next to the ordering station and a member of staff stood there the whole time we were in so she could hear our whole conversation...not the best...and she was not putting orders through...not the best place for an ordering station....

As someone who has ate here with family a lot over the years i was massively disappointed. This place has gone so downhill and are going to price themselves out of business. We went recently for steak night and for £15 this is what i got. I had to return the steak because it could break windows, they did replace it, with one that was then very pink (medium/well done was the request) but I ate it as the other people I was there with had almost finished their main course. I did complain but they don't seem interested. Will be sticking to your sister restaurant, never had a bad meal there yet !

Food was lovely, however service wasn't to great.

Great value especially now Brewers Fayre has shut.

Having been here a number of times, it was our first option to go to but we were disappointed. Constantly having to get the attention of the waitresses to place orders and get drinks. Dinner was so fast, I think the cow was still alive and it took so long for our ice cream, I thought Sid from ice age was bringing it personally. It was busy, so I'll give them that. Food was tasty and we will be back but not for a while.

We go all the time and the service is great especially from Ale (Romanian lady) 😁😁

Having been here a number of times, it was our first option to go to but we were disappointed. Constantly having to get the attention of the waitresses to place orders and get drinks. Dinner was so fast, I think the cow was still alive and it took so long for our ice cream, I thought Sid from ice age was bringing it personally. It was busy, so I'll give them that. Food was tasty and we will be back but not for a while.

There was no smile from the bar staff, I didn't feel welcomed. The beer was a bit flat. Did not order food.

Amazing welcome when we arrived . Choice of seat. Colleague was quick to catch on my autistic son was having difficulties with choice of menu. He made it simple and stated what would be done to help. This was a total game changer as it allowed my son to settle and enjoy his visit. Alternative milk available as both boys are dairy free. Regular check ins at the table to ensure we were happy and if we needed anything. Service was amazing. Food very good and left with 2 very happy boys. Thank you

4 of us had the carvery which was somewhat ok but not good enough that we would go back ,the pot that the Yorkshire puddings were in needed to be changed they had a smokey taste to them which wasn't enjoyable the cauliflower cheese was watery my son had mixed grill the steak was super tough and not cooked how he asked there was no egg either, the waitress took her time in coming for our order which is maybe protocol and still forgot one of the drinks although probably the bar persons fault as she did write it down but unfortunately it always looks bad on the waitress again it wasn't that deep things happen but I was super disappointed at the kids corner where there are a couple of table toys and a machine, one of the toys particularly was absolutely disgusting the dirt was so bad I wouldn't let the wee one touch it they have never been cleaned you can visibly see the dirt and the machine didn't work either but defo need to get there cleaner in there with antibacterial and a cloth so over all the experience was not good enough to say we would be back there's so much competition out there the standards have to change. My daughter and son in law enjoyed there burgers and the place has a lovely atmosphere.

Chilled vibes pub with decent enough beer and pub grub.

A good experience made great by Ryan what a young star in the making ,give that man a raise.

Visited for a spot of lunch with my partner and family Loaded fries for us all. I had the BBQ Pulled Pork fries and they were delicious. I was pleasantly surprised by the amount of pulled pork on top of the fries and it tasted delicious. The three of us thoroughly enjoyed it and are in agreement that the fries had plenty of toppings. Definitely will be back for more.

Great food! We love the carvary where you can get two pieces of meat, pork, turkey or good beef and all the fixings with it with Yorkshire pudding for only $7.99 lb and drinks are exceptionally cheap. We use our tasters card and get 20% off Monday through Friday. They have great people there. Really good service. There's a pool table and dartboard that they provide darts for and only 1 lb to play a pool game. It's very nice, very clean and good drink choices. Atmospheres lovely. It's good for kids for anyone. They allow dogs as well. This place is nice. It's right by our spa and we enjoy it many times after a nice soak.

The food was excellent and the service could not possibly be better! We love this place and will definitely be going back soon.

Went here on vacation, good food and nice people

Was here with my boyfriend last Saturday and we were served by Ale! She was so great and friendly, her service was lovely and she poured our drinks in a timely manner, she is so cool

We walked in on the hope of getting a table, the young gentleman hesitated for a while before agreeing to give us a table. We ordered, food came out separately with 7 mins between them. Steak was not cooked to well done, chicken was luke warm, peppercorn sauce was cold, cut around the raw parts because he was hungry. Also got a shared dish which only fed one person, one small layer of chips and 4 goujons cut up with a sprinkle of curry sauce. We had to ask for cutlery then again for salt. No-one checked on us. We left most of our food, did not complain despite trying to get someone's attention unsuccessfully. Will not be back.

I was looking forward to having a carvery however when I seen the carvery I was very disappointed. The meat was extremely dry looking and so was the veg so I opted to have something else. I chose the lasagne which was ok the salad garnish wasn’t fresh as the tomato and cucumber were dry like they had been sitting out and the garlic bread was anaemic looking with some burnt lines obviously from a griddle. I won’t be rushing back.

Friendly staff, nice atmosphere. Got the chicken burger and was perfect 👌

I go to play pool there regularly because it has a good atmosphere and is a better choice compared to the surrounding options in the area. Great staff and good food.

Very nice friendly and welcoming staff, great place to eat and enjoy a meal with friends or family. Very well maintained and very clean as well, definitely will be back 10/10 :)))

Booked into the hotel due to storm eowyn which was having a serious effect on mine and my wife's complex health issues. Booked a table for us, our 11 yo daughter and mother in law. They went for three carveries which was top notch as always with food left on each plate. I went for the ultimate chicken platter and doubled up on the chips. Tbh it was a disappointment as there was items missing, one was the wrong type of chicken and the double portion of french fries looked like a single portion. Later the barman Ryan asked how everything was and I was honest with him. This is where I wish I could rate Ryan 11/10! He listened, couldn't apologise enough for something that wasn't his fault and took my meal off the bill, I wasn't looking for this as all I wanted to do was point out it was disappointing that my meal wasn't what it said on the menu. So while I had a below par meal Ryan's customer service skills means I wouldn't hesitate to come back again......but try something else lol. Was back in later to enquire about a hotel reservation and the lively Paula and JR showed the same high levels of customer service, even if Paula and Ryan wanted to leave us homeless for a night lol (hope they see this and laugh)

the food was amazing, and our waitress hollie may was amazing she was so polite and sweet and experience overall was amazing

I had a lovely carvery and chocolate cake served by Hollie-may who was very nice . There was a very welcoming atmosphere at the restaurant I will be going back in the future

Food tasted amazing can’t fault the service by the waitress Layla! we will absolutely be back again!

I love the wonderful service and mannered and the food was absolutely delicious Our waitress Holliemay the was so kind and well mannered

It was lovely food and great service

Hi, I was there a few days ago and the food and service especially was amazing. I was served by Layla and she was truly brilliant.

Had a lovely meal a few night back with the family! We had Layla serving us she was so lovely and made us all feel very attended to

I recently had the pleasure of dining at The Sweet Chestnut, and I wanted to take a moment to highlight our fantastic waitress, Hollie May. From the moment we arrived, Hollie May made us feel welcome with her warm smile and friendly demeanor. She was attentive without being intrusive, ensuring our glasses were never empty and that we had everything we needed throughout our meal.

Food was good overall had a wonderful experience with a young lady called Hollie may she was a very pleasant young asset to your team

Fast service great food overall good experience got served by Hollie May who was great really kind

Food was great really enjoyed the fish and chips the service from hollie may was excellent 👌 😋

Lovely carvery, poor service. No one spoke to us until we were leaving apart from the chap at the carvery. Ignored at the door where we were unsure if we seat ourselves. Sat ourselves and hunted for menus. Ordered on the qr code and collected our carvery. Returned to our drinks already on the table. No one checked on us to see how things were, no plates cleared the entire hour we stayed. And the female worker Who was moaning about other customers loud enough for us to hear was very unprofessional. We won’t be back.

The restaurant has a very nice atmosphere and i have really enjoyed anytime i have went there and the staff are very kind .One person in particular hollie may she is very good,she provides very good service and overall i really enjoy the place.

I recently visited Sweet Chestnut and was thoroughly impressed by the service from Hollie May. She was very helpful and had a pleasant, friendly attitude that made our meal enjoyable. Her outstanding service and bright demeanor really made a difference. Highly recommend!

I recently dined at Sweet chestnut and was delighted by the service from our waitress, Hollie May. She was incredibly attentive and had a warm, friendly demeanor that made our meal special. Her excellent service and cheerful attitude really stood out. Highly recommend!

The food was good I had Hollie may as my server she was nice and chatty she created a great atmosphere i would definitely recommend

Had amazing food by Dan fantastic food

thoroughly enjoyed the exquisite carvery, which was nothing short of delightful. Our waitress, Hollie-May, was an exceptional hostess—her attentiveness, charm, and thoughtful service truly elevated the experience. She struck the perfect balance of professionalism and warmth, ensuring every need was met with grace. The atmosphere was equally inviting, with a positive and uplifting vibe that made for a truly memorable dining experience

Very profesional, helpful and kind team. From chefs to managers. They all treat the guests as they are most important people on the planet. Service is quick and professional. Food is realy tasty. Superb!

I was in a few days ago with my family and had a great experience, the Carvery was amazing everything was fresh and the Roast potatoes were perfect. My server Hollie-May was very nice and friendly. Even when I spilled my drink and she happy to help clean it up. Overall I had a great time. Thanks!!

the food here is excellent the service from Hollie May was great and I definitely recommend

Lowkey carvery was pretty excellent, the server hollie-may was chill and polite, I recommend this place for real. Trust me.

Short staffed for such a big pre booked group but the staff did a wonderful job with the food and service today. Would highly recommend

8 of us went to Sweet Chestnut today. The service was not good at all. Surly and unsmiling and unfriendly. Most of us ordered the Carvary but had to wait for some time for some one to serve us at the carvary. When we asked why we were told that the chef was busy cooking the burger for one of us. Our food and drink was brought to the end of the table and we were told to pass it on. Not a pleasant experience. The vegetables were as usual a bit cool and no one who had the roast beef could actually eat it.

No mixed grill and no chunks in my rocky road sundae

We had high hopes for our Christmas Day dinner at Sweet Chestnut, but unfortunately, the experience was a complete disaster from start to finish. Firstly, despite having a reservation, we were left waiting at the bar for a staggering 40 minutes before being seated. Once seated, it took another 45 minutes for someone to even take our drinks order. The wait for the food was incredibly long, even though we had pre-ordered our meals. To make matters worse, the carvery ran out of food, despite the fact that our pre-orders should have been accounted for. Throughout the meal, we had to repeatedly prompt the staff for service, which was slow and inattentive. Overall, our Christmas Day dinner at Sweet Chestnut was a major disappointment. The poor service, long wait times, and lack of attention to detail completely ruined what should have been a special occasion. We would strongly advise against dining here, especially for any special event

Very poor meals been there a few times But this time the neals were not good

Carvery very poor, the veg looked like it'd been out all week, meat was tough and chewy and the gravy was just tasteless. Can't speak for the à la carte as we only had carvery. The girls serving were pleasant and the place itself was nice and plenty of space.

Staff were very pleasant however half the stuff on the menu was unavailable our first choice of starter wasn’t available so we opted for the loaded fries supposed to be with pulled pork but they had ran out of pork so we accepted to have the fries without the pork the full price of the dish was £8.99 given we never had the pork we were shocked to see that we were charged for the pull price this should have been discounted given the lack of choice on the menu which was very limited.

All good , nice service , good food , I had a carvery , you can get a full tummy , unlimited veggie , it wasn't busy on my visit , but I was late ish evening , friendly service , 5 stars from me, thank you guys 🥳🏴󠁧󠁢󠁳󠁣󠁴󠁿

Great atmosphere, nice place to bring your family as there is a park outside for the children. Great food and large selection to choose from, all reasonably priced

This place was well and truly hyped up as one of the best places for food. Eight of us celebrating a birthday. 7 ordered carvery and 1 ordered burger. We were told that when the kitchen food wS nearly ready that we could go to carvery. Bearing in mi d there were 7 for carvery. We 7 were nearly all finished our meals and the burger still hadn't arrived. So customer service was appalling. As for the food. Well if you call powdered mash suitable then you will eat almost anything. The meats, roast beef that was OK. The pork was more belly pork all fat and no meat and the gammon was way too salty. The roast potatoes weren't edible. Cauliflower cheese sauce was watery. So the menu stated that you were getting a beautiful meal, well if today's example was anything to go by it was disgusting.

Spending a night here and all I hear is car horns. Worst stay in a hotel that I could imagine. Staff were sooooo unhelpful to the point of rude.

It would have been OK, if the staff had not been all smelling of hash. And the manager would try and cover it but he was out with them...😜

Awful, save money, go elsewhere, come for Xmas dinner and it was terrible. Never be back here again.

What can I say, not sure what my husband paid for Christmas dinner the other week, maybe £60ish per head!?! From entering it was very busy which you would expect. Got seated at a table which seating was so uncomfortable on the bench seating, sit back and you’re too far away from table sit forward and you get achy back. Firstly we waited 20-30 minutes to have a drink order taken waited a further 15minutes or so to receive drinks. Starters arrived, soup was fine apparently, I had pate and it was the worst flavourless pate I have ever had, the equally bad part was the bread it was served with, looked like brown or the bread but was oven cooked/toasted within an inch of its life and was extremely hard at really not nice. Main course when we went up was fine though cleanliness for me surfing the lids on things were awful, meat was pretty good, veg was ok, the main thing was the small plates where everything was piled, plates snn hi oils be bigger so everything is not slopped on top of everything. Desert Carmel tart was not the nicest a the desert choice was poor so it was the best option but not nice. Throughout all we had to wait to re order drinks and call over a few times to find out where drinks were. Staff were slow and hovering at times . I understand it was busy. Also last thing, Dogs… I’m a dog owner but. Don’t want to have to see dogs in a “restaurant” of sorts, especially when the get off lead and running up and down the place and listening to them barking, and I love dogs but not in a place of eating and them not been controlled it’s unhygienic and the place was filthy enough without adding in another factor. Would not go back if I was paid and we paid too much for the Christmas Day dinner and was not worth it at all.

Food is better than what you expect. Atmosphere is nice and is very clean. Staff are excellent. Only criticism is you have to order food and drink at the bar which isn't ideal if you are sitting at a table with large group.

Christmas day meal was absolutely terrible, from start to finish, not enough staff and manager should be sacked. The food cold,not cooked, everything except the sweets. Three hours we sat there, and people waiting to start their meal it was carnage. I will not blame the staff they tried their best. Not one apology from the manager.

Went there for a family birthday meal. Nothing special about the food or the quantity. Disappointed by the service with a couldn't be cared attitude. Mains being brought out when starters were still in progress.an the bill not turning up when requested. When there is a table booked in advance I don't expect to be told "I will see if there is a table" this is not a good start for customer / staff relations. Found us a table in a half empty dining room that barely fitted 4 people facing a couple just finishing their mains which afforded them no privacy. Iam not surprised they didn't stay for dessert Disappointed in the whole experience and we couldn't get out quick enough.

enjoyable boxing day provided by the staff

It's ok, food at the Carvery is expensive, as is this beer, 6.25 for a peroni in Dunfermline seems a bit much, staff don't appear very happy.

Just had our Xmas dinner here and it was excellent. The food was decent and good size portions. Plenty of veg choices and well cooked meat. The staff were attentive and decked out in various festive outfits.

We’re here on Christmas Eve with the family. It’s been a very disappointing evening. No staff (it seems), waited a long time to be seated, waited 40 minutes for food. The cheeseburger was cremated, we’ve been here for 2 hours so far as our food has been so delayed. We ordered tea and coffee after dinner which took 25 minutes, and our mini doughnuts (ordered at the same time as the coffee) took an additional 20 minutes, required us to chase the order twice and were still frozen in the middle. There is just one (lovely) staff member behind the bar taking all the orders, making the drinks while taking payments - it seems that she’s the only one here holding the place together. Maybe it’s a one off, but for a family Christmas Eve meal we’re regretting our choice. I hope that they figure things out

Not enough staff. Waiting on meals too long. Having to ask twice for cutlery.

Service was fast and friendly, restaurant has clean, warm and cosy atmosphere. Food was delicious. My family want to come back again.

A Christmas lunch with friends.

Good atmosphere, clean and pleasant restaurant. Bar maid was stuffy and we had to find someone to confirm our booking with table otherwise good food and we will return.

Awful! We were a walk in around 4.30 to grab some food for my kids after seeing Santa nearby. We were seated and then just left to our own devices. We weren’t given the option of someone taking our order and they didn’t bother to inform us to order using the (very small) QR code on the table. Thankfully we noticed the code as there was no other signage on the table telling us how to order. We ordered drinks, a starter, a side and 2 kids meals. The starter arrived and when no other food came we had to go find a server and ask if we could get the kids food. The server was extremely rude and said that ‘obviously’ the starter came out first. I understand this however there’s no option to select all the food to come together on the online ordering system. Plus majority of establishments will send out kids meals first rather than waiting. When explained this she just shrugged and said she’d ask the kitchen to make the food now. The kids meals (chicken dippers and chips) then took forever to come and when it did it was clear it had been sat under a heat lamp for a while. The Chicken dippers were overcooked. One meal had carrots and they were inedible, somehow dry and mushy at the same time. The carrots hadn’t even been peeled! We’d have complained and sent it back if our kids weren’t so hungry. We ate and left asap. My partner and I work in hospitality and weren’t expecting the food to be anything amazing, we just wanted to feed our kids, but it was really terrible. Honestly though, the service was worse, every staff member looked like they didn’t want to be there. Really disappointing for somewhere that’s supposed to be family friendly.