Brewers Fayre Afon Conwy in Conwy

Visited Afon Conwy with grand children, ordered kids meals only to be told they had run out day before, ordered 2nd choice. Food came, I had ordered smothered chicken, the piece of chicken looked half the thickness of a normal chicken breast, it was that flat and just chips on plate, no coleslaw or salad, awful value for money, had to ask for the coleslaw which stated on menu. Staff in red shirts were quite friendly but another female member of staff had a bit of attitude like she couldn’t be bothered, certainly not employee of the year in my eyes. It is quite a while since I previously visited but don’t think I will ever bother to go again.

I stopped for lunch today with my husband. The food was really awful, i did not have high expectations but i did expect warm edible food.my bake potato was cold, in a cold bowl and tasted like it had been boiled not baked. Did not appear to have any filling. My husband had fish that was over cooked and unidentifiable. we both agreed we would never return.

Great food, value meals in a great environment. The team can't do enough for you and food is hot and well presented.......

Congratulations. I have just had the worse fish and chips ever meal in my whole life. No idea what fish you use but is was a small amount in a horrible batter. Chips mediocre. It was fish and chips but not as we know it. My wife had jacket potato with chilly beef. Undercooked and not that warm. Your meal deal also gone up in price. I know it is not that expensive but no more visits from us. Last meal was poor as well. No wonder craig side closed as that was bad as well. I wondered about saying why the crap food but not home coked is it. You get it more or less pre prepared from factory and microwave/oven combo cook it. Not much your microwave operator can do. Terrible. As a side the Wethers afternoon deal comes in way cheaper now and far superior food albeit we know that is not home cooked but it is nice enough. Their fish is excellent actually for the money and the drinks are a fraction of your price. I do not have high expectations from either venue but yours was a pretty bad effort forcing me to say bye bye forever.

Had 40% off voucher if you spend £25 on food. Chose smothered chicken with extra chicken and katsu curry. Total £26.37. Manageress said you can’t use the voucher . When asked why she said you’ve had extra chicken. I thought chicken was “food”. Think they make the rules up as they go along ! She was rude and abrupt when we queried this. On top of that the Katsu curry chicken pieces were hard and unedible. Staff there are normally friendly and pleasant, not on this occasion.

I popped with my best friend and youngest daughter for the buffet breakfast - it was blumin LOVELY! I actually commented on how good the eggs were cooked, you would presume they’d be hard and rubbery? Wrong! They were delicious! So many choices even down to the juices and drinks, the fruit selection, the cereals and milks, the croissants pastries and crumpets - genuinely can’t remember all the choices! The breads spreads and jams! We had the AMAZINGLY charming and helpful Bethan checking we had every single thing that we needed - it goes a long way in my estimation to be greeted by such a professional from of house! Then I popped with my family for the Sunday carvery - again, a winner! Superb staff, Becky and a lovely young man on the meat and carvery - mega helpful and welcoming! Value for money and delicious food - along with superb staff? Winner in my eyes! ⭐️

I took my 12yr old son for dinner as a treat he chose Afon Conwy we went in grabbed a table looked at the menu and I went and orederd, upon payment I handed over a £50 note and was told sorry we don't take them I asked what you don't take legal British tender ??. And said You will have to cancel my order as thats all the money i have, I find this a joke as no signs up telling me this and was allowed to go through ordering and viewing menu only to disappoint my son shame on you brewers fayre business must be amazing to be turning people away that use cash.

We went to the restaurant with my family and my mum who has Alzheimer’s and the staff were fantastic at accommodating her needs. Erin in particular was super helpful and very understanding and accommodating of our situation 💙 They altered dishes for her so that she could eat familiar foods and even put some rose lemonade in a wine glass so she felt she was drinking wine! More places need staff like Erin! It’s so important that families like ours who need that little bit of extra TLC gets it!

We were a large table (11) for my sons birthday, in fact arrived with 1 extra person, this was no bother to the staff. Service was excellent and the atmosphere was great, staff were friendly, food was delicious and the value was amazing!!

My friend and I visited on Thursday the 4th of April for dinner and a much needed catchup!! The food was lovely and all the staff were friendly and welcoming, a special thank you to Bethan for being so cheerful and lovely 😊 See you all soon, Thanks Debbie and Jo xx

Stayed in neighbouring Premier Inn for 4 nights so used pub for breakfast and dinner. Very friendly and efficient staff. Fios was amazing for the price. Obviously have a good chef and manager.

Had a lovely meal with my family today when we came the staff were amazing thank you to all the staff you were all amazing went above and beyond thank you natalie, and erin and Bethan use were great

Food was nice, place wouldn't be the same without Donna, it's very obvious she is single handedly running the place, very observent, curtious and works hard, excellent customer service skills, she is a true gem and it's ashame the restaurant didn't have more Donna's

My partner and I popped in for a couple of drinks. The staff were really friendly and professional and we look forward to our next visit

After a long 45 minute wait for two scampi and chips and a burger and this after I had to go to the bar to ask where our food was. We were very dissapointed. Eight very well cooked scampi each with a small handfull of chips and cold mushy peas. A small burger again with a handfull of chips and a little coleslaw. We had eaten it all within 5 minutes. I would expect better service and better food, as I have received here during past visits. I won’t rush back.

Absolutely fantastic meal for my daughters 30th birthday, the staff Emma, Natalie and Erin went above and beyond to make it extra special thank you

If want to eat your meal in peace, you will not get it, two separate visits I had to complain to the manger. One was kids running around out of control second was children playing football and hiting the windows several times which was quite scary in the dark. Adults should control there kids, consider others eating meals in peace. People like my friend have heart issues. Should be a no ball area. These kids took the foot ball in.

Lovely food and easy to book , excellent service from Natalie and Roman , my son gets anxious going out for meals but was made to feel comfortable and he really enjoyed the choice of children’s meals very healthy too .will be booking again for Easter

We visited as a family for Mother’s Day. We had booked online and the process was easy and straightforward. When we arrived early we were shown to a table and told that once we were ready to order to go to the bar, giving our table number. We ordered from the Mother’s Day fixed menu of two or three courses. The starters came out pronto and then we went up to get our main course (the carvery). The food was really well cooked and there was a varied choice of vegetables. It was a bit disappointing to get back to the table to then have to clear the table of the plates and cutlery from the starters (and they never did get collected all the time we were there). Having finished the main courses four of our party had ordered sweets, so we were waiting for those. We waited for ages and it got to the point where we had been at the table for two and a half hours. Eventually one of our party went to ask what was happening about the sweets? In fact by the time the sweets arrived we had asked staff several times about where they were. All this time the plates and cutlery from the starters and the main courses were still on the table. In summary the booking and greeting were spot on, the food was good, but the service at the table was dire. Plenty of room for improvement, and as a result I would be unlikely to return or recommend to anyone else.

Came with the family for a Mother’s Day carvery and it was beautiful so was the Service would like to give a special mention to Cara, Madalin, Gayle and the team it was so busy yet so calm and smooth will definitely return for a carvery in future thankyou all for a great expirience and beautiful Mother’s Day

Very nice food and good portion size. Staff were very helpful and friendly. Service was brilliant even though it was very busy we didn't have to wait very long.

Although it was very busy the service was fantastic with friendly helpful staff. The food was very tasty and served in good time.

This review is based on the food and NOT the serving staff who were lovely. The food here was a major let down for the Brewers Fayre chain compared to some of there other restaurants. The coleslaw was an inedible abomination, how can something so simple be soooo wrong. I'll let the photo speak for itself! As it was just part of the main meal it was disappointing but not the end of the world in the grand scheme of things so was left uneaten. However when our side order of cheesy garlic bread was served it actually left us speechless. Vastly overpriced for what was two tiny slices of very thin bread. We left lighter in cash and still hungry.

Great Service by all specially Natalie who makes amazing cocktails! Never tried Orange Martinis but will in future

Our original choice for lunch suddenly decided that they were not going to be open on Tuesdays so we looked for an alternative. For your our group the Afon Conwy was an excellent choice. Despite the late booking a table was reserved for us. On arrival we were greeted by Grace who looked after us. She ensured that we were all served together and found our way around the menu. The result was good food and drink at a reasonable price. The group goes out once a month we are sure to return in the near future.

Lovely dinner this evening Becky was fab always checking everything was OK. Thank you becky highly recommended, nice atmosphere

The two ladies Emma and Gail couldn’t have been more helpful and even went to get me a coffee when it’s self service. The breakfast was also excellent.

Had a great meal on 7/11 & excellent service from Donna & becky. Food hot & cooked well restaurant not too busy on a Tues. Donna went the extra mile to make us very welcome & made sure we had everything we needed for our meal. In fact all the staff were welcoming efficient & friendly. Will definitely be back.

Me And my girlfriend had a mix grill upgrades came out quickly Food was lovely staff was excellent big shout out to Becky for making us feel welcome.

Visited 2nd November 2023 for 2 nights at hotel next door. Had the meal deal which included all you an eat breakfast and evening dinner (including a drink) for £24.99 which we thought was very good value. The food for breakfast consisted of continental selection or an all you can eat warm breakfast selection. We had the warm selection and everything was cooked well and quality products. For evening dinner you chose form the A la carte menu (although certain items attracted a premium supplement) but there was more than enough to select if you didn't want to pay the little extra reasonable cost. Again all food was cooked just as requested and was quality produce. The rump steak was exceptionally god value for money and was a fabulous steak. Finally a big shout out to Bethan and Erin who were just the best people you could wish to meet and always served you with a big smile and a little bit of banter (if you wanted it). To be fair these two ladies made our visit a really pleasant and enjoyable experience with their can do attitude and friendly welcoming approach. All the staff work so hard to make your visit a great experience but our main engagement both nights was with Bethan and Erin who were second to none and a credit to Brewers Fayre (Whitbreads). We wouldn't hesitate to return in the future.

We stayed in the hotel next door and had breakfast and lunch here, service was excellent, staff very friendly. Would definitely recommend 👌

Stopped off here on the off chance on our way to do some shopping in Llandudno. It was really busy due to it being the half term holidays, but the staff managed to squeeze us in for their unlimited breakfast. It was a “help yourself” style buffet. Set us up for the day ahead. Thank you

Great service, all staff here are so friendly, great food to, very cheap as well, made my days here, and great big thank you to Becky, Bethan, Natalie, Erin, Madalin, THANK YOU

Had a great meal had mixed grill and chicken wings ,also special thanks to all staff bethany, Natalie,Erin,madalin.

I cannot rate this place highly enough we have been going for breakfast every weekend for 8years as a family (except covid) and the service and food are excellent. Always hot and fresh and the staff are super friendly. We also go for lunch and dinner frequently as its not only good food but a fabulous atmosphere. Even when we have our big family occasions and gatherings it's always our first choice. Recently my 10year old son was diagnosed with cancer and still wanted to eat out and live life as normal as possible but obviously there was risks involved in being out in public places the team here have gone above and beyond and even open up closed off areas for us to ensure he can still have a lovely family meal with minimal risk and always ask after him. Natalie Bethan and Donna especially. The menu is varied and offers good choices and is updated often and we have never had a disappointing meal. We look forward to our trips to afon conwy and will continue to do so for many years to come. Keep up the fab work guys.

Always go to afon conwy as my disabled auntie loves it there, easy access and all the team know us. Food is good. Big shout out to Bethan, Natalie, Erin, Cara and others are always really welcoming and polite. See you all again soon.

Lovely meal really busy but everything was spot on. Natalie and Gail were very smiley and bubbly. Food was spot on. Made to feel welcome as soon as we stepped in. Thank you

Booked for 12pm so we could get in the carvery before heading to the cinema. My son ordered a kids burger while the rest of us ordered carveries. We waited for my son's food to arrive before plating up our carvery meals. After 30 mins...

It pains me writing this review - because this is our little go to for a quick bite to eat, or a family carvery - we even spent one Christmas Day with the gang here! However, we visited for the lunch time special on Thursday,...

Booked a table on a Sunday for 5pm. Drive 40 miles to take dad for a Sunday carvery. Arrive to fine carvery service area empty and cleaned down. Apparently run out at 4. So reluctantly, we ordered off the menu. There was no fear of...

Member staff very rude did not explain very clear about morning change over will never enter restaurant again

I was visiting North Wales for a nostalgic visit to an area where I used to work 60 years ago, with friends. We were booked into the adjacent Premier Inn for the weekend of 7/8 October and had a meal deal with the Brewers Fayre....

Haven’t been here for a while so stopped on the way home , Staff were ok but lad on the bar had a cant be bothered attitude! Food was standard at a place like this but notably the portion size has shrunk and the price...

Called for Sunday carvery The gentleman greeting and seating people was lovely so polite as was the gentleman on the meat if not a little too laid back. The young lady waitress however was so rude when I asked if there were any more roast...

We come quite often for the Sunday carvery, excellent value for money and plenty of choice. Service is always fantastic, waitress Bethan really does go above and beyond for customers . Our children always look forward to visiting and always hope she will be working...

Yet again, top class service by the spectacular ladies behind the bar. The jam doughnuts are delicious too! Special mention to Nat who always goes above and beyond

Birthday celebrations .. the food was lovely as was the excellent service of the staff . It was a very busy evening ... but the staff were all very efficient

Service was excellent. The staff members Gail and Natalie were so riendly, accommodating and professional. They made us feel so welcome. They are a credit to the company. The food was good and was with us in no time at all.

Was a brilliant night but had to go home for family emergency Donna who was on was absolutely brilliant never managed to have my meal so was given a meal when I come back up. Would definitely recommend this restaurant not just for the staff...

I'm disabled, so start with the disabled toilet. The door lock was broken and would not stay locked. The toilet seat would not stay up, I've only use of one hand so that was a problem, The breakfast food was only warm, not hot. People...

Absolutely fantastic Sunday lunch and the staff (Bethan Erin and Natalie) were fantastic, nothing was too much trouble

We go here at least three times a week mostly breakfast time. The food is always hot and quality and it’s always clean and tidy. On arrival we’re always greeted with a warm and friendly welcoming by Natalie or Bethan and shown to a table....

Visited on a Sunday evening, very busy but the lovely staff found me and my parents a table. Great food and service,so good we returned on the Wednesday evening.

I took my family out for breakfast (7 of us) and the food as usual is lovely, unlimited but not so as you would over face oneself, save wastage. There is a young lady that works there by the name of Bethan, she is always...

Terrible from the start we was squeezed in to the smallest table in this dirty hot restaurant. Ordered drinks at the bar while we looked at the menu we had pre booked our evening meal with our room ( with breakfast that ok, still very...

Always have a fantastic meal here. Highly recommended! Ceri/Cerys is always brilliant checking allergies and making sure everyone and everything is OK. Would rather travel from Bangor here than go to the local Table Table

Emma and Erin, again I cannot fault, they are a credit to this company. The service the food the whole experience was faultless. WE WILL BE BACK

Bethan,our server was absolutely delightful. She was happy and chatty whilst still being busy,clearing up around us and keeping everyone happy. She really added to a lovely experience.

Can't go wrong with £9.99 all you can eat breakfast (and the kids ate free) food was hot, pastries etc were all fresh. Perfect to set you up for the day!

Absolutely disappointing, especially how rude the staff were!! Pre booked as there was a large number of us, first of all not enough seats, one of my children got told to “move” by a staff member (red top glasses and bloody brown hair), my husband...

Booked a surprise buffet for my husband’s 60 thin the conservatory. I have to say the setting was lovely, family went in early to decorate and the staff went above and beyond to accommodate us especially Donna. The head chef Rebecca did a lovely spread....

Delicious dinner (and the 2 breakfasts) as I was staying at the Premier Inn next door. Gail and Bethan were excellent servers, and cheerful and helpful as well! Recommended! Emily

Had a lovely meal, good food ,served by by natalie at the bar, a credit to the place ,will be back soon.

We arrived with 4 grandchildren, from 2 families, on the final day of their stay with us in North Wales. Three of the children ordered '2 mini corn on the cobs' as part of their meals. Two of them received only 1 corn piece and...

Service was slow as they were busy but one member of the staff stood out. Bethan seemed to be everywhere and be doing everything. Absolutely outstanding!

On arrival we were greeted by a lovely girl this evening who asked if we would like a table , we explained we were sitting outside in the play area and was showed to the bar where we continued to order our food and drinks...

Always good service and excellent value. As always friendly greeting from Bethan . Food well cooked and nicely presented.

Food was OK, but the staff are great. The restaurant manager, and particularly Olla, our waitress. Also a very big thank you to the young lady who is always smiling. I think her name is Bethan. An absolute legend.

Visited this evening and was greeted straight away by Bethan with a huge friendly smile,sat at our table, and browsed the menu When we went to place our order Erin was so helpful and adapted a meal for my fussy son! When served our meals...

Service by Gail and Emma was superb as always. We are regular customers and think that the staff and service is excellent.

I support vulnerable adults with learning disabilities and dementia and they love coming here for their lunch. The staff go out of their way to come and chat to us especially Gail, Bethan, Nat, Emma & Erin. This personal & friendly approach means so much...

Visit here every Thursday and always get greeted by two amazing girls their names are Bethan and Emma they both are a credit to the company, always polite and very helpful

With friends we arrived at 12 after booking a table. We decided to sit in the bar area but the tables had not been cleaned since breakfast. After enjoying our lunch one of our male party went to the toilet ( hence the place has...

Fantastic service and friendly staff especially from breakfast managers Emma and sofie couldn’t be more welcoming and friendly also Colleen is amazing all three are a credit to the company

Very disappointed as the meal was not a patch on their Sunday carvery. The roast potatoes were greasy and soggy inside, the slab of chicken was tasteless, the savoy cabbage that was advertised on the menu was missing, the plates were not very warm (one...

Popped in Friday for a quick bite to eat! Was not disappointed! Served by the wonderful attentive friendly Bethan, we had 2 starters - garlic mushrooms & potato wedges topped with cheese bacon & spring onions, so so tasty! Then the chicken goujons burger &...

Our local Brewers Fayre is Avon Conwy. Good food, excellent customer service , particularly from Bethan who always has a friendly smile for everyone. Xxxx

Nat, Emma and Erin can never do enough for you, I come weekly and they are always professional and accommodating, can never do enough , even when busy they never change there attitude.

Excellent food, Friendly staff, Clean and Tidy restaurant and lovely atmosphere, Service was great and quick

Had a meal whilst staying at the premier inn and the staff were helpful food was good and excellent value for money , the bar prices are cheap , would have like some champagne but none on the menu The meals were good and very...

Excellent service, we've been coming to this restaurant for a while and we keep returning as the food is lovely and affordable and the staff are out standing always go the extra mile. A big thank you to Nat the duty manager for always making...

We call in regularly as Nat Bethan and Erin make us feel so welcome and are always smiling. I wouldn't want to go anywhere else as the food is lovely and the 3 members of staff are the best Afon Conwy have

Lovely food , great value and amazing service , all the staff work hard and are so welcoming Emma and Nat made sure we had a great eating experience and the pudding that Tom made was amazing will defo be calling again very soon

Popped in yesterday for a romantic meal for 2, I ordered the mixed grill and my partner ordered the big stack burger. The mixed grill wasn’t cooked to how I requested and the chips wasn’t piping hot, which I asked to speak to the manager....

Great family restaurant, really enjoyed the food and the staff were lovely. Natalie was so attentive and made my little boy laugh :)

Natalie, Erin and Bethan always really helpful and polite. Food was tasty and its a good price with the 2 for £10.99 deal. Thanks again

Have to say what a lovely and friendly place to eat. Nothing too much trouble and the food was of a good standard! Special mention has to go to Natalie, for being such a bubbly and lovely member of your team!

Stay here regularly, not necessarily because of location, but because of the comradery of the ladies serving the customers. Great banter, fabulous service and superb memories as all engagement seems to flaw seamlessly from my previous visits. Special mention to Natalie, Erin and Emma

It's easily accessible from where we live. If it good I give a good review it's really hot or miss but tonight I came with my partner and ordered a mixed grill and a steak and salad. It came to the table me steak and...

The staff in this place are amazing, we were made welcome at breakfast and evening meals every day, the food was also excellent quality with little waiting time. By the end of our 3 day break the staff felt more like friends, I highly recommend...

All the staff are so friendly and the service is excellent. Never had a bad meal here. We have a few members of our family who have disabilities and they are always treated superbly and with respect. The team, especially Emma, Gail, Natalie, Erin, Bethan,...

We are local and visited on the 12 June 2023. We arrived just after 11.30am, it was quiet. Two staff members behind the bar saw us walk in and choose a table. The instructions at the door said to choose a table and order when...

Booked a table as we where meeting friends on holiday . We where shown to our table I conservatory by a very sultry member of staff . The chairs where filthy with food stains so we had to change them with others . We chose...

Had a lovely meal at Afon Conwy to mark our wedding anniversary. Staff are lovely and so obliging, especially aimee who ensured our evening was very special with impeccable service and a wonderful smile - a real ray of sunshine. Will be coming here more...

Fantastic food & service! The atmosphere was lovely and the team were very friendly! Food was hot and well made, nothing was too much trouble as our daughter wanted an addition to her meal. Lots to do for children including £1 machines, there is a...

Husband and I dined here on our first night of three while staying at the Premier Inn next door. It was his 74th birthday. For dessert, and with some happy anticipation, he chose a dessert clearly described as strawberries and ice-cream. Note the use of...

We came to stretch our legs on the way to the beach and ordered a children's meal and sharer. The food was delivered within 10 minutes! If we had ordered a roast there was a carvery which I hadn't seen online. It was great to...

In fairness starter and mains were ok. Desert went missing for 30 minutes. Lack of cutlery and sauces. Main problem was 2 local teens very drunk swearing and talking loudly about there sexual partners, arranging drug deals and vaping in the restaurant near diners. Staff...

Absolutely awful! Our food came out with stuff missing or unavailable! My mum’s big stack burger was placed in front of her and had 95% of the elements missing, no bun, no gherkins, coleslaw, and was only left with a piece of cheese on a...

We were staying at the adjacent Premier Inn with a Meal Deal, and went into the Brewers Fayre for a meal on the evening we arrived. We ordered a main course and said we would decide if we wanted a pudding after eating that; we...