Brassey Restaurant in West Oxfordshire

lovely food.. l should have asked for a spare plate and only one serving of sandwiches between me and mum - mum and l had cheese and fig chutney sandwiches - crisps and green salad. Dad had one of his favorite sandwiches. l had a juice and pot of tea for one.. my dad had a beer l think and mum had ginger beer. service was ok.. bit slow but totally understanding that there where a lot of people dining in on account of the rain. it was really nice to see a few of the same staff we saw on our last visit in February. l really liked the rooms and loved just sitting there looking around at the artwork etc while eating my lunch.

Excellent meal on our second night here at Heythrop Park, would definitely go again, good menu choices

Fantastic service by the waitiers and waitresses Brilliant food. Amazing views out of the windows of the gardens and beyond.

This was by far the worst experience during our stay in the hotel, having been there before we were very disappointed with the quality of service we received. To be avoided

Had pork belly and it was delicious. My husband had a steak and thought it was also delicious. Their Raspberry Cocktail is also worth a try!

Breakfast, lunch, afternoon tea and dinner The food was great. The service was very poor. Waiting for tables later than our pre-booked time , people being served before us, and the wrong food turning up. A disaster !

Comfortable seating, a relaxing atmosphere. A little bit draughty if you sit in certain areas due to a through draught

Almost everything we asked for on the menu was not available so we had to order meals that were not what we wanted.

If you liked your old school lunches then you might like this place. I am lost for words how bad this place is! Avoid or attend at your peril.

Breakfast was ok. Shame at moment there is no buffet you have to ask and it is brought to your table. Coffee is disgusting. We stayed two nights but only had breakfast on one morning, choosing to leave early so we could get a decent cup of coffee. First night dinner disappointing. I didn’t realise you could get a pork chop so thin, it was dry and chewy but veg was very nice. Fresh fruit salad was just a bowl of melon with a couple of pieces of pineapple thrown in. I think a different chef was working the second night as food looked altogether different. Terrine to start, sirloin steak for main and cheeseboard was absolutely delicious. Staff are very friendly and service was good. Black and white decor is very stark and not very relaxing.

Pre-prepared. Order out three minutes after we placed it, Veg out of a tin, Small portions and the cheese board is a joke. Waiter was a stand-in valet parking attendant not a clue. Breakfast a complete let-down.

Food was good quality and staff were brilliant. The only problem we had they had run out of a few things so book early!

The evening meals here are definately to be recommended. The salmon starter was a fantasic blend of textures and flavours. It is making my mouth water just remembering it.I particularly liked the fruit salad as it allowed the natural flavours of the fruit to come through. All too ofter this is masked by a very sugary taste, but not here. The chef certainly kinows his stuff.

Very average. Chilled grapefruit juice was on the menu, but non available. I asked for some and it came warm. The buffet was luke warm, sausages over cooked, scrambled egg did not resemble scrambled egg, the pastries were very limited and cold, toast was a 'do-it-youself', everything self service, cereals in boxes, cold meats looked rather tired; in short not worth the money.

The food is ordinary like any budget hotel. The service on our table was quite poor. The staff are not trained. Some of them don't understand English. Apart from one, no one had a smile on their faces.

Went to the bar / restaurant whilst waiting for check in (after 3pm check in only). We got there about 2.10 and ordered a few drinks and some snacks - chicken wings and broccoli tenderstems. We get to 2.45 and nothing has arrived. I ask the manager what is going on and he advises the food is on its way but there was a problem with the broccoli. First, why did I have to go them for updates? The food doesn’t arrive until 3.10. I went up at 3 explaining that we have been waiting for 40min. At which point they offered me my money back on the broccoli. The managed was rude and dismissive. Awful way to start my stay there but overall I found the staff at the hotel to be inattentive and not overly interested.

We chose the overnight stay with dinner and breakfast included.So glad we did the restaurant was in an ideal location overlooking the grounds we had a window table for 2. The menu has a lot of choice and also let's you know what dishes come with a supplement. We ordered the warm breads with oil very nice. The pork and hock starter with home made pickle. Again very tasty. Mains lamb shank and veg mash again cooked well and plenty of taste/pork chop with cinnamon apple with chips tomato and mushroom was absolutely fabulous cooked to perfection and a lovely piece of meat wasn't dry as can sometimes be the case was so pleased with choices.We had the citrus dessert again very nice. The food was well prepared delivered hot to the table and all with smiles from the staff well done everyone concerned (29.06.19) and there was an happy atmosphere too.Would definitely recommend beats warners 2*michelan restaurant at Thoresby Hall hands down and can compare as the same menu which was inedible back in 2018.Heythrop Park is much better and the staff are a credit. Thank you for making our evening special.

The meal in the Brassey restaurant was, I think, the worst meal I have ever eaten. The "Cheese Brulee" was a cold and gelatinous stodge of cheese and cream, and the Butternut Squash gnocchi was a bilious orange and tasted of something ersatz and rather nasty. My partner's melange of seafood starter came in a tiny shell. Even the rolls I asked for (extra) came cut in half (for economy?) despite being tiny anyway. To top it off we were charged 26 pounds for two courses each, so even if it had been less than rather disgusting it would have been over priced. If you have to stay here eat at The Crown in neighbouring Church Enstone (about a mile away). Lovely pub with fabulous food.

We were a little unsure about eating here because of some unfavourable reviews but as we were staying in the hotel we thought we would give it a go. I have to say we had no complaints about the food or the service. We all had different dishes and they were all excellent. The menu wasn’t huge but what was on it was good. There were also a fair number of diners in there which made for a good atmosphere. Quite reasonably priced too.

I could’ve been paid a lot less to make a meal so bland and ultimately inedible. Such a shame as it’s a nice set up and the staff are lovely but the food was just quite simple disgusting.I had about two mouthfuls of my starter and maybe 4 of my main so there was a lot of food left but none of the waiting staff asked if there was a problem! I wouldn’t waste your money here m.

Breakfast other than eggs was kept warm and lacking in variety. Dinner was satisfactory . Waiters had little knowledge of wines. My husband asked for his lamb to be medium rare as recommended by the waiter. It was well done. Can only say that this restaurant is OK.

I always avoid hotel restaurants and this place reinforced why. Empty restaurant with attentive pleasant waiter. Fire alarm kept going off throughout the meal - which was a pain Wine was £5 a bottle supermarket plonk for £25Risotto was pretty inedible and duo of lamb chewy and unpleasant flavour. £81 for v poor experience. Raised issue with duty manager and because paid at the time I still await whether going to refund My advice is if staying here don’t eat here.

Very nice, reasonable price, accommodating to diet needs, Jubin and team approachable, polite and remember you.

Dinner was wonderful here - excellent choice on the menu. Some highlights - the duck salad for starter, the quality of steak, the duck main course, the spiced chicken grill. Desserts all super but the creme brulee was divine....

We dined here last night, the decor is very black and white but clean. The staff were lovely. Menu is limited, not a huge choice.

The Brassey Restaurant is more formal than we wanted so we chose instead the bar. The food is prepared in the same kitchen, the selection is more limited but offered everything we needed and we could eat outside on there terrace overlooking the estate's gardens. Plus we could dress casually and the atmosphere was very relaxed. We ate here two evenings and for one lunch, the service was excellent each time.

poor food surly staff. expensive wine would not recomend this hotel to anybody. caters for weddings and is not interested in anyone else

Staying in the hotel which houses the Brassey restaurant, which is quite remote in location helped us choose to eat here. When staying at Heythrop Park, you are limited in options should you partake in alcoholic beverages and responsibly do the right thing by not driving. Thus your only option for a decent meal is the Brassey, it presents itself as a higher end smart formal restaurant. The menu is similar to a gastropub but with a slightly more adventurous variety of food. All of us in our party of 4 enjoyed the food and found the portion sizes just right. Service was friendly and helpful throughout our meal. Prices were a bit elevated for the quality of food, but since you are a captive audience being in such an isolated hotel they feel they can charge above the going rate. If I happened to stay here again, I wouldn’t mind eating dinner in the Brassey restaurant for a second time.

We dined here every single night for 3 nights and all the staff were friendly, patience with children and helpful!

I ate here with family while staying at the hotel.

I ate here whilst staying in the hotel. Service was courteous if not quick and the food was excellent albeit with small portion sizes. I have to say that had I known that bar food was available in the bar, though, and more cheaply, I would have eaten there, instead.

The restaurant of the Crowne Plaza Hotel - Friendly courteous staff and great food. Good children's menu.

Food was tasty but limited set menu as included in weekend deal , there were no supplements for extra etc , Manger wasn't helpful we should have had separate room but he couldn't be bothered with our request and consequently 30 golfers in his restaurant that were not the quietest ,

Hemos comido aquí varias veces en los últimos años durante las estancias anteriores en el complejo, y la cena siempre ha sido un poco decepcionante.

dined here as part of a business conference. Food was good but i felt it offered limited choice other than salad for those who wanted a more health concious diet.

Staying at the hotel with my partner and our baby so we decided to eat in the restaurant for our first night. The staff were very attentive and friendly and professional

Adult food very good, also the menu was changed so we had two different menus to choose from. Staff very good with children, but children's menu could have a few more choices.

Lovely breakfast. Good selection of food and friendly staff. Waited a while to be seated but they were fairly busy serving others at the time.

Our experience was actually positive, the meals were presented in what can only be described as fine dining or mastercheffy style, so the emphasis was on quality not quantity, but wow, what flavours, brilliant combinations, textures and amounts, it looked great and tasted superb, and it was actually quite enough, main of Duck and desert of poached pear, couldnt fault it, if I was to nit pick the only thing I would say is that the seating was a bit too low and the arms of the chairs were looking a bit tired. Service was good altogether a really nice meal

Before booking our table (6 days before our visit) I asked can you cater for a Gluten Free diner and was reassured by the reception staff that yes there would be gluten free options on the menu.The Brassey was very busy on this Saturday night. We were greeted by a lovely lady who showed us to our table. The waiter in our section was very busy and took a long time to come to take our drinks order but we were chatting and enjoying ourselves so it didn't matter too much but it was noticed.I enquired about the soup on the menu to see if it was gluten free and explained I could not have Wheat products. If it was gluten free I would have the soup. He asked if the fromage frais was taking away from the soup would that be ok and we have GF rolls. I explained it was not dairy I had a problem with it was wheat. I ordered steak and chips for my main. I received steak and mash potatoes. No explanation was given as to why I had mash but I do presume the chips may have been fried in oil that non GF products were fried in. Time to order desserts and I was old I could have fruit but everything else had gluten. I asked if I could have ice cream as there was vanilla and rum & raisin on the menu as part of other desserts I was told they were not gluten free. So I had no dessert. During conversation we realised the table beside us had a person who was dairy free and we really think our waiter was mixing the two allergies up. The two other guests with me were delighted with all their food, great local produce and well presented by the kitchen staff. So if you have not allergies there is a good selection of sessional foods on their menu. The steak I have to say was of very good quality.Disappointing evening and when we return to the hotel we may look for somewhere in the nearby villages to eat.

After booking into the Crown Plaza Hotel we decided to have dinner at this restaurant which is inside the hotel itself.When we entered the restaurant it was almost empty but soon became busy. We ordered drinks and dinner at the same time as we were made to wait some time before ordering. The starter came out very quick and we finished eating this well before our drinks turned up. The white leather-look chairs were very dirty and worn on the arms. The menus were also dirty. The food itself was well presented but poor in quality. The service was shocking, we constantly waited and we were never offered another drink. The waitress seem void of a personality and the staff in general could barely speak a word of english.All in all a very disappointing dinner and we wont be going back.

We were very impressed with the three course dinner in both quality and value. And with the exceptionally good service, the entire dining experience was delightful. We will be back!

good menu choice although expensive the food was good.If you want to pay less then you can eat in bar and choose of bar menu.

Nice restaurant - again the girl who greeted us could not find us on her list for ages.! The theme for the whole hotel really. Chair arms need replacing on the white leatherette chairs. Food was acceptable. Service was good and friendly.

We had dinner there four times during the week, and the feeling was the same every night.The food quality is correct, but the portions are small, specially the starters.The 3 course menu costs 29£ + beverages + the supplements of some dishes.But if you only order a plate of pasta with tomato, they will charge you 18£, which in my opinion is ridiculous. In a positive way, the service was fast and the waiters attentive.

Friendly staff and good choice from a set menu, which included a steak. Good and reasonably priced wine. Starter was pretty small though.

We had the three course fixed price evening meal in the hotel's restaurant which was excellent and good value for money. Our stay included breakfast, the food was good but service here was very poor. I ordered a poached egg on toast and had to ask the waitress for this several times but to no avail. In the end my partner went and found a member of the kitchen staff and it eventually arrived after almost 30 minutes. Tea and coffee is served by staff but again we got fed up waiting that I got up and brought the coffee jug to our table. The selection of food was excellent, just a pity the service let the breakfast down.

We visited while our room was serviced before checking in and the food was good and freshly cooked although a little on the high side regarding price but very little competition owing to the secluded position. Seating a little low for the tables used but the restaurant was pleasantly decorated and had plenty of room with also outside seating for periods of good weather. Staff were helpful and pleasant.

Rushed our meal although restaurant was empty, was told they were fully booked but it never looked busy whilst we were ther

As this is part of Heythrop Park, unless you drive your eating options are very limited. The food is good but a little pricey. Mainly due to lack of eateries. For example chicken tikka £12.00, fish and chips £14.95. Staff as friendly and attentive. The bar where you eat is very spacious and well situated, over looking the surrounding gardens. Great location.

We had booked dinner bed and breakfast as a gift for my friends birthday. We booked in advance as we guessed the restaurant would be busy, it was very busy and loud.The menu looked really good, I had a goats cheese starter, my friend had asparagus in hollandaise sauce. The goats cheese was minuscule! It was two bites big, nice but definitely far too small. The asparagus was reasonably sized and very nice.Main course, I had tandoori chicken, supposed to come with rustic chips, they were frozen chips, 6 in total. My friend had risotto, delicious but a spoonful, far too small portions. My chicken was a reasonable size so we ended up sharing it. For desert my friend had cheesecake, I opted to pay the £2.50 for cheese. My friends cheesecake was ok, the cheese was bland and again a really small portion, the biscuits were broken!We returned clean plates as we were hungry, we weren't the only ones complaining about the portion size, they were far too small.The wine list was good, but really, really expensive, we had an OK bottle of Sauvignon blanc but no way was it worth £29. We love desert wine but it was only available by the bottle.They need to serve better portions and the service was slow and not very courteous.

Food under whelming and decor is a cross between an American diner and Indian restaurant. Poor evening meal choice but this reflects that the hotel prioritises it's conference guests over and above leisure guests.

I took my wife to the Crowne Plaza for a little break two weekends ago. We had been wanting to visit Blenheim palace for some time so took the opportunity to stay over whilst there. [more on the hotel to follow]The Brassey restaurant. This was an odd place. I loved the decor black /white theme though the whole place lacked atmosphere. Service was slow and there seemed too few waiters for the restaurant on a Saturday when it was full. it was better on Sunday night though this was probably due to the place only being a 1/4 full. Staff seemed more used to serving breakfast as opposed to waiting in a restaurant as there seemed to miss a lot of the nice touches you get in a restaurant. I had hoped that Crowne Plaza would have a different set up to Premier Inn.Food wise, this differed between the nights, in terms of quality. Perhaps related to number of covers. Having the same menu both nights was a little dull, it did mean that Sunday's evening meal was decided mentally on Saturday night. Overall all the food was well presented. The portions could be a little more generous. Don't go for the Exotic Fruit Salad...as a desert should be sanctioned under the trade description act. Chocolate mousse was a big glass of rich chocolate. Very rich. Lemon Posset was nice. The Lamb main dish seemed to lack something, though the sword fish was cooked nicely. think eating there twice is a bit of an overkill, especially when breakfast is also there.

Stayed at the hotel and wanted to eat out, however couldn't get a taxi. Ate in the bare. Good bar food and good price considering a crown plaza hotel. Just lacked a bit of atmosphere.

Visited with family. Four adults plus infant. We had carvers meal. Staff were fantastic, especially with the little guest. Very attentive and helpful. The location and views are fantastic - really make it a special occasion. The only let-down was the food. Absolutely nothing wrong with it, just not special enough to live up to efforts of staff and the wonderful setting. We all enjoyed our meals - three plus courses and all plates cleaned - but the consensus was underwhelmed. We will happily return - hoping for the kitchen to up its game and match up the rest of the venue.

We ate off teh fixed price 2 course menu which was around £23 and the food was very good, served in good time and of high quality

We ate as part of a table of 18 that included two small children. The staff where fabulous with them and our request for their order to be taken while we all decided what we wanted. Nothing was too much trouble. Thankyou

This was the highlight of a disappointing stay at Heythrop. The food was very nice, well presented and well cooked. The environment was very tasteful and comfortable. Service excellent.

There is a set menu which is overpriced and food was not good. Paper from a sugar wrapper was in our food, and management did not offer to discount or comp our meal. We ONLY ate here because this hotel is in the middle of nowhere and we had NO CHOICE.

We had dinner and breakfast here, very few people in for dinner (the conference people ate in another room) but breakfast busy. Reasonable range of good food but no non-alcoholic beer. Breakfast was buffet with a range to suit most of the world and very efficient table service

Excellent food, brill service. Breakfast everyday. Evening meal was very special and served quickly. Desserts were so even more special thanks

We stayed here for two night and had breakfast twice which was generally very good the service a bit slow The food on an evening our first night was above average but the service again slow, the second night we went into chipping norton for food.

Restaurant had very comfortable seating and a nice quiet atmosphere so we could hold a conversation without background noise. The waiting staff were excellent, very friendly and chatty.

We had dinner and I specifically ordered the pork because of the crackling. What came out was a stick of crackling which wasn't very crispy and it looked like it came from the pack of crackling straws sold by Marks & Spencer in their party food range.

The breakfast was amazing, you can choose from a wide selection of hot and cold dishes. There is a special egg station, so your eggs are cooked to the way you like. The tables were clean and tidy and staff were very helpful

Go to the local pub. Food here not good. We complained as did the table next to us. Staff very pleasant but it did not make up for a ruined wedding anniversary stay

Could not fault anything at all about this place. The food was fab and it was served very quickly by excellent and professional wait staff.

Loved everything there! cannot fault the place! The breakfast was lovely and offered lots of variety, and good quality food was used too xx

Not much to dislike, everyone keen to please, liked close proximity to reception to park your car; walking routes around the grounds to walk off the superb food options; expensive afternoon tea slow service £59.95 for four is at the top end of the market for similar places, check before you buy.

Lack of knowledge by serving staff - they were unaware of ingrediants and unwilling to find out.We had to insist the waiter went to find out if items contained eggs (after assuring us it did not) and came back with the answer that the pasta did indeed contain eggs.My husband was served a plate of rocket - as a main meal in the restaurant - which had to be sent back.we had numerous complaints regarding our meals and eventually left without dessert due to the waiters indifference and unwillingness to find the answers to our questions.I stay in crown plaza's regularly in this country and abroad and this was the worse restaurant we have eaten at.

I first visited the UK forty years ago. Food was pretty dismal then; conventional wisdom was to go to an Indian restaurant for anything decent. Happily, much has changed and wonderful food now abounds. So, where do they still pay homage to the lousy food of old? Right here. I've been attending a conference and the food has been highly unappealing.

Not great food with some very small portions. The same menu 2 nights running - would not have wanted to stay another night.

Lots of choice but late booking of table suggested the staff were tired and had been working too long!

Outrageous supplements. Food didn't look fresh. Terrible Service poor as waitress tried to remove plate whilst i was still eating and manager hassle us about whether we had signed for our meal on the way out even though we had signed for it and left the slip on the table.

flies came out of the kitchen with our fish meals.the lamb dish is very rustic more like a pub lunchthe fruit cocktail for dessert was discoloured and mainly green apples and withered kiwi fruit quite tasteless.staff are not presentable for evening dining.

Due to a new resort director, this restaurant has changed for the worse. The menu online is incorrect. The restaurant no longer serves an a la carte menu. The set menu is overpriced and food will be on your table within 5 minutes of ordering. The staff seem very new.

Ate here on first night of two day stay following long flight from Australia. Arrived at 7.30 and booked for 8.30 and was looking forward to quick tea before bed as all shattered. On arrival at restaurant impressed by decor and not too busy. Waited a while to order but beginning to think had been forgotten when no starters had arrived by 9.30. Manager popped over to apologise and starters came. All tasty. Mains followed.....very small portions and sea bass only like warm....potatoes on both adult meals cold. Children's pizza meal bizarre ....2 chunks of thick bread with pizza topping. Would have complained but no courtesy check from staff and no offer of second drinks. Mentioned to waitress on clearing but seemed as if only going through motions. Ordered desserts as on 3 course dinner menu. These were best part meal. Manager did ask how everything had been and told him of disappointment with mains. Good and service below expectations for venue.Breakfast on both days very good.

Gourmet burger was distasteful cold and unacceptable said we would not be charged but was! Nice decor terrible service

Nice restaurant (black and white) but limited menu due to lack of stock, breakfasts was great ....nice and hot

Understaffed, under trained, poor service. Extremely limited food / beverage options. Long long wait times for service and food. Little or no communications.

We ate because it was there. Staff seemed under pressure, food took a while to arrive but was acceptable. Reasonably priced for a hotel restaurant.

Loved food, service very good until I asked for bill then waiter decided he wanted to tell the table next to us about his educational achievements which included 7 A stars etc etc and his proposed civil engineering degree etc etc. We became quite familiar with this story as he seemed to tell every other table. Nice lad though but when your waiting 15 minutes for him to finish his conversation before you can get your bill and leave to continue your break is quite annoying.

This is a pleasant setting in the hotel, but the food is distinctly average and my food wasn't particularly hot. Disappointing.

I had a Easter Sunday lunch in the Brassey restaurant with my family, there was 5 of us who attended. We haven't seen each other for a while and had a superb time. The food was excellent as was the service. I would like to thank Irene personal who looked after us throughout our meal. I will certainly be return sometime in the near future and I would certainly recommend this restaurant.

Nine of us came here for Easter Sunday lunch and it was lovely. Very reasonably priced and the food was tasty. It was a carvery with as much soup and salad as you wanted for a starter, then carvery. The chocolate cake for pudding was amazing! The children and Grandad loved the ice cream machine and all the sweets and flakes. They then received an Easter egg. It was a lovely afternoon and the staff were all friendly and helpful. Couldn't fault it. We will be back. We also had a lovely walk around the gardens. Thank you!

The service was friendly and efficient here and the food was delicious. We had crab and prawn cakes, szechuan tuna then creme brûlée and could not fault any of the courses.Would recommend this place.

Oh dear oh dear.What a shame. Very smart upmarket surroundings spoilt by poor service all round.Considering there was only around a dozen tables booked, when we arrived we ordered our drinks and waited 10 minutes for them. Second round was even worse and the Manager came to chase up the order. The food was over cooked.Just to add that THREE other tables all complained about the service. One table of around 8 had almost finished their mains when the last 2 guests were served. The lady was upset at having to now eat whilst the others had finished around her. Another table the chap walked across the the reception and asked what was taking so long and pointing to his watch say something about how long they had been waiting. Wine was nice though and the young lad that served our table did his best to check up on us.

Breakfast was a logistical nightmare, with only half of the cooked breakfast available at any time and this was overcooked!

Terrible...overpriced and very poor. Read review of crown plaza heythrop park Dec13! Do not order the piri piri or kiev - terrible. there are only a couple of other options on the menu so choice will be limited!

I had a Pork dinner here. It was a little overpriced, the surroundings were characterless, and the service was average.

The adult food was very good in terms of selection and quality however service was a bit hap hazard and slow. We had to ask for menus and to place our dessert orders and courses were slow in coming out. The restaurant wasn't very busy at all however there was a large table of conference attendees dining at the same time which may have added to the problem.We dined with our children and our eldest ordered the kids fruity chicken curry but it had to be returned as it was very spicy, wholly unsuitable for children, many adults would struggle with it too. The rest of kids menu was uninspired - not all children like chips!

Good food (apart from sparse Heythrop salad with half ingredients missing).Very slow service but staff pleasant if a little obsequious.

We stayed at Heythrope Manor and Spa over the weekend of 27-29 September 2013. The Crowne Plaza is joined to the De Vere Manor and Spa. We decided to eat in the Crowne Plaza and opted to book to eat in the Brassey Restaurant on the evening of Saturday 28 September. At the Plaza reception we attempted to book a table for 8.00pm only to be told there were no tables available, we tried for 7.30pm only to be met with the same response. We were finally offered either 7.00pm or 9.00pm. Reluctantly we opted for 7.00pm, noting that if they were so busy it must be a decent restaurant, we were wrong! On arrival we noted there were only about 10 diners in a restaurant that must have around 150 covers. The food was of a very poor standard. The Thai fish/crab cakes were clearly from a catering pack and I wouldn't be surprised if they went straight from the freezer to the deep fat fryer. The waiting staff stated the chefs recommendation was the Piri Piri chicken, unfortunately when it came it was as dry as a house brick. However, as the clock hit 7.30pm, a time we were told had no tables available there was the grand total of 17 people in the restaurant, at 8.00pm a group did arrive but the restaurant remained 2/3rd empty. Just to emphasise the appalling service when my wife asked a member of staff where the toilet was the reply was "no idea".I did remark to the duty manager about our experience but needless to say we had no feedback, such disdain for the customer appears the norm.So we have poor service, poor food, and a terrible level of respect for the customer. My advice is steer clear of this appalling place and get a cab into Chipping Norton for some decent customer service and good food.Sent from my iPad