Based on 2.035 opinions finded in 4 websites
Based on 2.035 opinions finded in 4 websites
Opinions
One of my favourite places to dine in London. It's been a tradition for myself and friends to come here for some of our special occasions. Beautiful food, atmosphere and setting. One of the most picturesque part of Central London.
Progress Global . 2024-09-11
MORE AT Google
Wir waren zum Afternoon Tea hier und waren sehr begeistert. Der Empfang und der Service sind sehr freundlich und das Ambiente ist sehr angenehm und passend. Man kann aus einer schönen Teeauswahl wählen, die sehr gut waren. Zum Essen gibt es Sandwiches, Scones und kleine Törtchen, die auf einem Etagere serviert werden. Es schmeckt total lecker und sieht auch optisch ansprechend aus.
Claudia L . 2024-09-03
MORE AT TripAdvisor
As someone who goes to afternoon tea multiple times per year this remains my favourite budget friendly option. They are very knowledgable about allergens (gluten in this case), the service is excellent, and the food and tea are very good. When I've been with a group where we have different dietary restrictions they've been able to accommodate with no problems and it never feels like you're getting a substandard version of what everyone else is getting.
S S . 2024-08-30
MORE AT Google
Excellent by Flavio and his team. Seating outside, great to watch the action. Good selection of drinks and food. Extremely clean. Recommended.
Yaron M . 2024-08-22
MORE AT TripAdvisor
has a nice atmosphere with the tables by the window offering a nice view of the street. the afternoon tea was priced a bit high at 45 £ pp while the desserts were 11 per slice. Not sure if its worth these costs, but a its a good spot to grab a cup of tea.
Itır A. . 2024-08-12
MORE AT Google
We popped for tea and scones!! Great service and location
Pasquale Gioia . 2024-08-09
MORE AT Google
We went for their Afternoon Tea. Absolutely lovely ambience, food was perfect and an amazing staff provided great service. Would strongly recommend.
John Klein . 2024-08-03
MORE AT Google
Enjoyed a perfect afternoon high tea! Food was phenomenal!
Christine Nigro . 2024-07-28
MORE AT Google
As soon as I arrived, the staff were superb, extremely attentive and polite, their customer service is exemplary. The lounge where we had afternoon tea was sumptuous and cosy at the same time. I met my American relatives for afternoon tea - which turned out to be the 'Royal' afternoon tea, which was perfect and added a nice touch for them. In terms of value for money, Basserie Max was very good compared to many other London hotels, and I had done my research. The food was very good and we were served three portions (rather than sandwiches refreshed or choices of cakes as you get in some other places) - but they were generous and tasty. Make sure you are hungry before you go! Very very minor things - tap water provided was warm and we were not asked if we'd like our tea refreshed but other than that which are incredibly small things - I would recommend Brasserie Max. I was pleased to find this quiet spot a stone's throw from the hustle and bustle of Covent Garden.
Crewno1 . 2024-07-07
MORE AT TripAdvisor
We came for lunch for our friends 60th birthday and had a wonderful afternoon the staff were fantastic from the minute we entered the hotel until we left.A fabulous experience for me and my friends who will all return again
Terri Smith . 2024-07-03
MORE AT Google
Wonderful experience for our first high tea in London! Well worth the price, we were stuffed / this was our lunch and we could barely finish everything!
Michelle Mahmood . 2024-07-01
MORE AT Google
For my second trip to London, afternoon tea was a must. After considerable research, Brasserie Max was on several lists for Best Afternoon Tea and the price point was right. The environment is so classy and high brow. I loved the continuity of teas, china and soap/lotion (Tall Trees) - do yourself a favor, and visit the restroom; the hand soap and lotion smell divine! Our hostess was so helpful. She made several great recommendations and allowed us to smell the teas before we ordered and we made the right tea choices because of those sniffs (Tall Trees and Mythical Creatures). Mythical Creatures was the absolute best tea I have ever had. I drank two pots so quickly I surprised myself. The scone with clotted cream and jam was heavenly. The sandwiches were pretty good, but I don't love cream cheese or egg salad so I went into it knowing I might not love all of the sandwiches. The pastries were fantastic! Absolutely fantastic! The strawberry tartlet, the peach and marscapone mousse, and the lemon macaron were outstanding. Again, everything was great. The service, the tea!, the pastries, the scones, and believe it or not the restrooms. For a first afternoon tea experience, this American would give Brasserie Max two big thumbs up! 👍🏻👍🏻
Heather Li . 2024-06-28
MORE AT Google
Early Saturday evening pre-theatre dinner. My first visit and the restaurant has a great vibe to it. Staff friendly and welcoming. Food was excellent and couldn’t be faulted. Would highly recommend.
Mike T . 2024-06-24
MORE AT TripAdvisor
It was an awesome afternoon tea. Everything was spot on. Well located and easy to find. Service was the best and food lovely. Will deffinately be going again. Thank you.
Novia Standing . 2024-06-16
MORE AT Google
We had the brunch, eggs royale were absolutely amazing.
Ian T . 2024-05-09
MORE AT Google
Lunch for four with two children. As is our usual experience with dining or staying at Firmdale Hotels, our experience was excellent. Restaurant staff made us feel welcome and that we mattered. Our two children were looked after like special guests. The menu is simple, but quality ingredients and all cooked well. All surrounded by lovely decor and relaxed vibe.
edwardb638 . 2024-04-29
MORE AT TripAdvisor
It was my first afternoon tea and it was amazing. People working there are so attentive, kind and friendly. I totally recommend this place! I love the food, the tea recommendation and the environment :)
Rossmery Jacobo Arroyo . 2024-04-28
MORE AT Google
Brasserie Max is one of those places that instantly captivates you with its welcoming atmosphere and incredibly friendly staff. Let's start with the staff because they're the ones who make this experience so special. From the moment you walk in, Ania and Marta greeted with warm smiles and impeccable service. The staff is always attentive to your needs and goes above and beyond to make your stay as enjoyable as possible. Their kindness and professionalism add an extra touch of warmth and hospitality. The atmosphere at Brasserie Max is simply magical. With its chic and cozy decor, it's the perfect place to enjoy a delicious meal. And let's talk about the brunch. Each dish is prepared with fresh, high-quality ingredients, and the presentation is as beautiful as it is delicious. Plus, the mimosas are the perfect accompaniment for your brunch.
Antonio Manzi . 2024-04-22
MORE AT Google
We came there for afternoon tea experience but if I knew that I had to pay £45 for abunch of saggy and mushy undelicious food I would never have went there. The tea, service and the atmosphere was nice but only if you re going to eat some real food. It s very disappointing that they expect you to eat that low quality food along with the tea. I d recommend anyone that looks for a tea experience to just go to fort mason and get their own tea to take home.
Zeynep Beliz Oktay . 2024-04-14
MORE AT Google
Excellent service.Friendly reception right at the entrance.Understanding and helpful if something doesn't work out.Nice atmosphere in the breakfast room. Very cozy. Stylish cups.I will be back again.
Manuel Bernert . 2024-04-01
MORE AT Google
Afternoon Tea, a must-do, in pure tradition!
Blaise Nicolet . 2024-03-31
MORE AT Google
Nice interior, ok quality, however slow service, and overpriced for amount of food - can't recommend.
Karl Brune . 2024-03-30
MORE AT Google
We ordered: First: ChalkStream Farm trout ceviche with orange and pomegranate, crisp tortillas Spring pea and watercress soup with a cheddar and wild garlic scone Atlantic prawn and lobster cocktail Main: Portland crab linguini, chilli, garlic and parsley Roast lamb with spring vegetables and mint sauce Hand carved Alfred Enderby smoked salmon, lemon and sourdough toast All were good. With lovely Shiraz wine. Good service by Rea. Recommended
Yaron M . 2024-03-26
MORE AT TripAdvisor
The welcome and service was first class. The menu is quite short. Usually a good sign but maybe not to everyone's palate. The prices are a little optimistic. The only reason Id rate a very good,,rather than excellent.
Stuart Aussie . 2024-03-03
MORE AT TripAdvisor
Un tea time d’exception, dans un cadre British magnifique, au cœur de Covent Garden. De très jolies attentions de la part du personnel pour l’anniversaire de ma fille !
Jennifer P . 2024-02-25
MORE AT TripAdvisor
Disappointed. Food came burnt. I made a complaint but l was ignored and offered coffee three times. I had to decline impolitely to make them understand I did not fancy coffee as a way of apology. My daughter left the restaurant hungry as I didn’t want her to eat a burnt burger. Complete joke.
Magdalena Jakubowska . 2024-01-30
MORE AT Google
Afternoon Tea exceed my expectations. One of the best priced in London. Fresh and warm scones, good variety of sandwiches, cozy atmosphere and professional staff, really appreciated all small gestures and service. Worth visit!
Magdalena Sluzewska . 2024-01-19
MORE AT Google
The place is already fantastic in itself but celebrating your birthday is really priceless! The goodness and care of the dishes cannot be discussed but the real difference is made by the staff. In our case there was Luca who pampered us throughout the evening, the talented Maria who delighted us with her "Signature Cocktails" and many others (Jason, Joao, Luca and Anthony). A relaxed atmosphere, soft lights, impeccable hospitality and... final candle! :)
Massimo Sanseverino (MaxBaron) . 2024-01-17
MORE AT Google
It's ok!! Lovely interior, polite staff. Food was average. Arranchini nice but tiny. Bread and butter appetizer was filling, but arrived at the same time as the main course, so we ended up having it for dessert. Orange skin-on wine less tasty than many other orange wines I've had. My friend had a steak tartare that was overpowered by far too much garlic. My main course was fine though, loved the carrots on the side! So overall, a mixed bag, hence the three stars.
Dave Raval . 2024-01-17
MORE AT Google
The welcome in this boutique hotel in the most elegant area of London is decidedly warm and impeccable, but at the same time sufficiently informal to put every guest of the hotel, bar or restaurant at ease. Four of us had dinner at Brasserie Max on the ground floor and were won over by the savoir faire and affection of Luca, maitre d' in the dining room, and by Joao or Flavio, restaurant and bar manager respectively. The signature cocktails of Maria, the young and creative mixologist, really have an edge and were the perfect pairing with most of the dishes. We tasted the best beef Wellington in the city and met an unforgettable staff: from Jason and Anthony, the night managers, to Luca De Caro from room service! Relaxed atmosphere and family warmth: an unforgettable experience…
Salvio Parisi . 2024-01-14
MORE AT Google
Very good but very expensive for tea and cakes
Gisela Pick . 2024-01-07
MORE AT Google
What a treat! The room is so beautiful and the staff is exceptional. Whether you go for tea or a full meal you will not be disappointed.
Felecia Rozansky . 2024-01-04
MORE AT Google
Came here for a 90-minute pre-theatre lunch. Food was good and decor was lovely. Beef pappardelle was very nice, large portion was quite big and I couldn’t quite finish it off. My review is minus a star as we had 40 minutes after mains until we needed to leave to go to our show, we ordered dessert having been assured it would arrive in time and it sadly did not. The will they won’t they suspense of our desserts arriving was killed off when we asked for the bill and the desserts were not on it. There was also no real apology for this error. This is a shame as my family are great fans of this hotel group and all of our previous experiences have been exemplary.
LondontripadviserJnr . 2024-01-01
MORE AT TripAdvisor
Bellissimo ristorante con sala da Tè tipica inglese in zona storica, servizio eccellente assolutamente da visitare per chi vuole bere il Tè a Londra.
Andrea Murgia . 2023-12-29
MORE AT Google
We had afternoon tea here during Christmas and it was a wonderful experience, all the staff were very nice and professional, and very cosy atmosphere, worth a visit
Thomas Rom . 2023-12-26
MORE AT Google
The sandwich part of the Christmas afternoon tea was surprisingly pretty poor. Everything tasteless and dry, even the egg mayo! I think this was because they put such a thin layer of filling into the sandwiches that it didnt work. Scones were lovely. The desserts were a bit hit and miss but not worth a refill. The actual venue is lovely for drinks or the cinema club but next time I'll opt for the dinner menu which looked far better.
V X . 2023-12-18
MORE AT Google
Cute place! One of the best priced Afternoon Teas in London. Scones were fresh, tea was very good. Cranberry brie finger sandwich was my favorite. My boyfriend said “food was too much bread and needs more meat for a man to give a higher rating.”
Jessica Lee . 2023-12-15
MORE AT Google
Unfortunately they had clearly overbooked and couldn't cope with the amount of covers. We had to wait so long I was faint from low blood sugars. The tea was pleasant but some of the small cakes were too rich. A bit disappointed to be honest.
RoseB . 2023-12-12
MORE AT OpenTable
Stopped here for drinks and had a lovely time. The staff behind the bar is very helpful and attentive. Great selection of cocktails, I loved their White Deer.
Patrick Orsini . 2023-12-07
MORE AT Google
Had a wonderful evening with our family celebrating a birthday and the staff were so lovely and went out of their way to make us feel special
Nikki Godec . 2023-12-07
MORE AT Google
This is a great place to meet friends and have a bite to eat. Excellent service, not hurried or rushed, very charming team. Great lunch choices and beautifully served.
CompJax . 2023-12-03
MORE AT TripAdvisor
Everything was excellent, just the food a bit too salty.
Emiriana Litsa . 2023-12-03
MORE AT Google
Υπεροχος χωρος. Καλο φαγητο. Ωραια ατμοσφαιρα για φαγητο, καφε η γλυκο. Κεντρο. Ευκολη προσβαση. Εξυπηρετικο προσωπικο.
mario sorotos . 2023-11-29
MORE AT Google
Lovely restaurant. Great service and food was delicious
Lynn Turner . 2023-11-28
MORE AT Google
Only five sandwiches and one pot of tea included in the price. Everything extra! Cakes inedible - like eating a bag of sugar! Scones good. Much better competitor out there.
LisaB . 2023-11-25
MORE AT OpenTable
Always a great choice, everything is always perfect!
KDTV . 2023-11-23
MORE AT OpenTable
Hier wird wohl einer der exklusivsten Afternoon Teas angeboten, die man sich vorstellen kann. Wir bestellen also den Afternoon Tea inklusive einem sprudeligem Glas Rosé. Zur Auswahl gab es vom Klassischen Earl Grey über Ägyptische Kamille bis hin zum Rote Früchte Tee reichlich Auswahlmöglichkeiten. Zudem gibt es eine Etagere mit süßen und herzhaften Snacks. Darunter fallen auch die unglaublichen Scones mit Clotted Cream und Marmelade. Als herzhaften Snack gab es 5 Sandwiches verschiedener Art. Von Smoked Salmon, über Gurke mit Dill bis zum Roasted Beef mit Radieschen war hier auch alles sehr lecker! Das Finale bestand dann aus einigen kleinen Köstlichkeiten wo wir absolut ins schwärmen gekommen sind. Abgerundet haben wir das ganze mit einer weiteren Flasche Bollinger Champagner. Der Service ist auch mehr als löblich. Äusserst professionell und zuvorkommen und der Kellner führt währenddessen noch sehr nette Gespräche mit den Gästen am Tisch ohne aufdringlich zu sein. Das Ambiente ist auch nochmal ein absoluter Vibe. Fazit: Wer schon immer mal Afternoon Tea machen wollte und dabei nicht auf’s Geld schauen will sollte hier absolut einen Platz in der Brasserie Max reservieren. Es ist jeden Pfund wert.
Oli H . 2023-11-17
MORE AT Google
We did not stay at the hotel but had an afternoon tea here. Excellent, lovely surroundings, helpful and friendly staff, delicious food. I would highly recommend an afternoon tea here. I had looked at various places before booking here and I liked this one for their selection of sandwiches and cakes.
justnaturaltherapies . 2023-11-10
MORE AT TripAdvisor
Great location and the food is consistently good. A favourite for us.
Jacqpj . 2023-11-07
MORE AT OpenTable
From the door men’s friendliness to the waiter who served us…. Perfect visit! The decor is warm, charming, clean - the food very nice & will be coming back :) I think our waiter Mo - was charming, charismatic & polite - he brought laugher to our table x
N G . 2023-11-06
MORE AT Google
Afternoon tea for 2. Bread on some of the sandwiches was not great, slightly harder that what would be expected. Did send back and the issue was resolved. Overall good. Great service
Catherine Markey . 2023-11-04
MORE AT Google
We visited to celebrate a birthday. Staff were exceptional, food was delicious & a small birthday dessert was brought out after the main part of the meal. A huge thank you to all the staff working late afternoon on Thursday 2nd Nov for making it a special occasion!
SophieC . 2023-11-02
MORE AT OpenTable
Excellent London lunch service! We had the pumpkin and blue cheese bruschetta, whipped beetroot, caesar salad, and fish and chips. I Live in NYC and often dine at the Crosby Bar (other Firmdale Hotel property). I was pleasantly surprised at the consistency of food/service/hospitality. We will return again!
Jewel Ragozzine . 2023-11-01
MORE AT Google
Excellent London lunch service! We had the pumpkin and blue cheese bruschetta, whipped beetroot, caesar salad, and fish and chips. I Live in NYC and often dine at the Croby Bar (other Firmdale Hotel property). I was pleasantly surprised at the consistency of food/service/hospitality. We will return again!
Bijoux123 . 2023-10-31
MORE AT TripAdvisor
For afternoon tea priced at £45 per person, this experience was slightly subpar. We were kindly greeted at the front door, where they held our coats and bags and shortly seated us after. After we were seated, we were served water and were pleased that the waitress made mention of our dietary restrictions that we listed in the reservation. After a few minutes, a different waiter (seemed like he was the manager?) came to ask if we were ready to order, to which we responded yes and after asking if we can order “a la carte” he proceeded to condescend us and said that doing so would cause a long wait time because the restaurant was "busy" despite not having more than 7 or 8 small parties and tons of empty tables. We brushed it off and decided to order all the traditional items along with the tea despite just wanting scones and tea. The tea was really good but we didn’t like that they just leave the tea steeping in the pot, which caused it to quickly become bitter and undrinkable. The desserts on the top tier were all quite tasty and we enjoyed them. We didn’t enjoy the sandwiches on the other hand because the bread was cold and stale. The scones were hit or miss: some were really dry while others were more moist. Overall, I don’t think I’d return to this establishment unless I couldn’t find another reservation for afternoon tea and I’d only order the tea, desserts, and scones.
Wathiq Abumaali . 2023-10-30
MORE AT Google
Enjoyed the experience of having afternoon tea in London. Great experience.
JanetK . 2023-10-29
MORE AT OpenTable
Superb service, great atmosphere without being noisy. Excellent food and presentation. Only complaint was that there were bones in salmon fillet!
HEATHERS . 2023-10-27
MORE AT OpenTable
I was recommended here for the afternoon tea, and I was very happy and fully satisfied.
Jacque Johnson . 2023-10-26
MORE AT Google
Great location near the theatre district. Yummy food, nice service and atmosphere.
Jacqpj . 2023-10-23
MORE AT OpenTable
"Poor service. We had booked the afternoon tea experience and the waitress who served us kept insisting we did not book it until we had to show her the evidence. She explained it’s a mix-up in the system but did not offer an apology. Even if we did not have evidence, I don’t think she should have such a confrontational attitude towards us and instead try to find a solution. The afternoon tea was decent but the scones were terrible. You can taste how much baking soda they’ve put in there! This is also my very first afternoon tea in London where sandwiches are non-refillable (and the waiter shames you for asking).
Wanting Low . 2023-10-23
MORE AT Google
It was our first afternoon London, the tea was lovely. Will definitely come back if ever in London again.
Jess . 2023-10-21
MORE AT OpenTable
Some more attentiveness to our tea/milk levels, sandwiches a little dry on outside but v tasty fillings. Make smaller cos too much with everything else. Would have been more special with a table cloth. Nice doormen.
ClareJ . 2023-10-17
MORE AT OpenTable
Beautiful restaurant. We were seating outside having a lovely Tamaran white wine. Flavio our waiter was as always very amicable and professional. Always has a smile. We went inside the restaurant and ordered Pappardelle, Fish & Chips. Both delicious. Excellent service by Krystian and Patricia. Highly recommended.
Sea98 . 2023-10-14
MORE AT TripAdvisor
I think the kitchen didn't time the table's order properly and my pasta sat out [under a heat lamp?] a little too long before being served. It was dry and pasty v. smooth and succulant. Still, great potential and could be much better next time. Staff were awesome, and venue was quite nice. Would recommend.
PatrickM . 2023-10-09
MORE AT OpenTable
Very good for breakfast. Visit at least once when we are in London. Regret kippers no longer on the menu, otherwise a great British experience.
mdot1 . 2023-10-08
MORE AT OpenTable
Beautiful restaurant in the West End, food is reasonably priced and portions are good!
TimM . 2023-10-05
MORE AT OpenTable
What a find, what a restaurant, treated like you were in The Ritz. Outstanding lunch treat served by the most attentive staff I've ever experienced , the food arrived hot, well presented, drinks poured delicately into your glass, absolutely no problem with any request you made. Price wise, upper bracket lunch cost, but well worth every penny. Whilst we waited between courses, I googled the cost of a one night stay.. now, that was a bonkers Price, do not know who can afford to stay there. Our waitress confirmed hotel is usually full.. Will certainly return and noticed afternoon tea was being served as we left. Looked very good, maybe next time.
whatsitlikehere . 2023-10-03
MORE AT TripAdvisor
This was my first afternoon experience, and it exceeded my expectations. The staff was super friendly and attentive. They swapped out one of the sandwiches for another flavor because I don't like salmon. The waiter recommended the jasmine tea, and omg, was it delicious. The restaurant was very clean and cute. I would recommend this place.
Angelica Leal . 2023-10-02
MORE AT Google
We had the loveliest time! It was my so s’s and husband’s joint birthday and we couldn’t have had a nicer time. The food was exceptional and very good value. The service was second to none and our waiter - I think called Raheem, was the best! So kind with the kids, funny and attentive. We couldn’t have asked for more of a special occasion.
CathyB . 2023-09-30
MORE AT OpenTable
Wonderful attention to detail, excellent service and delightful overall!
ROSEMARIEH . 2023-09-25
MORE AT OpenTable
Wonderful ambience, great meal, excellent service. I had the pappardelle pasta with beef ragu sauce and my husband had the chicken schnitzel. Both absolutely delicious. A nice island of calm in busy Covent Garden. Highly recommend!!
marisaaI5793UB . 2023-09-24
MORE AT TripAdvisor
Poor vegan choice Limited vegetarian despite notice before and also mentioned a birthday, nothing done but disappointed
RachelL . 2023-09-23
MORE AT OpenTable
Had a business dinner here and the service, food and ambience was brilliant! The two gentlemen serving us were attentive and helped us with wine and food recommendations that made the whole evening lively and comfortable.
DevamO . 2023-09-21
MORE AT OpenTable
Excellent as always. It’s definitely not the cheapest but it is lovely. Pleasant staff. Don’t come to London very often but Max Brasserie is always on the agenda when we do
LindaB . 2023-09-20
MORE AT OpenTable
We were celebrating a special occasion and were well taken care of. My daughter has a severe allergy, and the staff was extremely attentive and caring to her needs. The tea service was lovely and quite tasty. I will return to Brasserie Max - Covent Garden next time we are in London!
TLamb . 2023-09-18
MORE AT OpenTable
Superb service, great cocktails (the melon one is wonderful - ask for the back story) and solid food. Think Ivy but better. Really made for a wonderful birthday evening for my mum, thank you all!
DominicW . 2023-09-15
MORE AT OpenTable
This place has a lovely, elegant setting for a delicious afternoon tea. It was our second time having tea there.
mrsbsl . 2023-09-13
MORE AT OpenTable
Extremely unwelcoming and rude.
Pia E . 2023-09-12
MORE AT Google
Service a bit slow over 15 minutes uni got the coffee or water for my breakfast
. 2023-09-06
MORE AT OpenTable
I enjoy Brasserie Max for business breakfasts. The service is attentive, efficient and unobtrusive. The food is excellent and the relatively quiet environment is welcomed.
Wacker . 2023-09-05
MORE AT OpenTable
Great food and ambience. Really recommend the afternoon tea.
Ricardo . 2023-08-30
MORE AT OpenTable
Classy but lacking atmosphere but good for pre-Theatre
Service . 2023-08-29
MORE AT OpenTable
My husband and I had the most exceptional experience here and some of the best food I’ve ever tasted. We walked in with no reservation, were made feel so welcome and the service accompanying such incredible food was just perfect. A huge thanks to Patricia and Rhia for hosting us and we will definitely be returning on our next visit to the city.
Jeanette Battersby-Wilcox . 2023-08-28
MORE AT Google
My American guests thoroughly enjoyed the experience, my only criticism would be that the tea lost temperature fairly quickly and there were no offers of more. Overall and compared to other venues it was a very good afternoon tea
PeterK . 2023-08-12
MORE AT OpenTable
We thoroughly enjoyed our Afternoon Tea at Brasserie Max last Thursday 10th August. It made our celebrations very special & most memorable. Thank you to our waiter for being so friendly and extremely attentive. We hope we can return in the future. Thank you very much to all the staff.
SharonR . 2023-08-10
MORE AT OpenTable
Absolutely fantastic afternoon tea. The staff were charming and attentive, the food was delicious and plentiful. Really wonderful place to take visitors for an excellent British afternoon tea, will definitely go back. Very conveniently located in Covent Garden.
GailM1 . 2023-08-09
MORE AT OpenTable
Lovely venue and exceptional staff. Perhaps it was the dishes I chose but they were plain and very pricey. My friends food was better I think.
Kimble . 2023-08-09
MORE AT OpenTable
Well this could have been a 5-star review all-round but for one very important issue. The booking was for 3 people (all school friends, two of whom had not seen each other for 42 years). I had made the booking and it so happened that one of my friends arrived first. She was told that the restaurant could not accept credit cards and was asked to pass that on the message to my friend and me. Although she texted me, the signal inside the restaurant was so poor that I didn't receive her message until I was on the train home. And she forgot to tell me in person as we were all so excited to see each other after such long time. The 'front of house' did not mention that it was cash-only when I arrived which was their omission. When it came to the payment (£67 each), I only had a £10 note as it is very rare to need cash anywhere in the UK, especially in London. They told me that I could use an ATM inside a convenience store up the road, but that had run out of cash, probably due to all the other diners that had had to withdraw money to pay the bill. At this point I phoned the restaurant in a very agitated state saying I could not find another ATM in the vicinity. I suffer from anxiety and was on the verge of a panic attack. The staff told me to return to the hotel/restaurant and that someone would escort me to an ATM on Long Acre which they did. This was a very stressful end to a wonderful meal. It was not my fault that their credit card system was down and that they had not told me. They had my details so could have texted me that morning. I will never go back due to the bad memory. I wish I had stood my ground and exchanged details with them so I could have paid by BACS or by telephone the next day. I am a very honest person so there is no way I would have not honoured that promise.
Paula . 2023-08-08
MORE AT OpenTable
Beautiful setting, delicious food, fantastic service. Was a wonderful experience for my daughter and me; would highly recommend.
jlynn . 2023-08-06
MORE AT OpenTable
A lovely place in the centre of Covent Garden, very convenient to various shops and theatres, (near Matilda). We sat outside and people watched. We ordered cocktails, Chardonnay and Rathfinny sparkling wine. We also had scampi, fries and olives. The scampi was a little dry, however the fries and olives were delicious. The waiter Flavio is exemplary. He was friendly, attentive, professional and charming. I would recommend this spot and will return for sure.
Sea98 . 2023-08-05
MORE AT TripAdvisor
The dinner date with friends started off very well in a sophisticated beautiful restaurant, however our evening was spoiled by the arrival of a party of over 50 guests attending a private screening in a downstairs room. Unfortunately most of the attendees stayed at the bar, they were extremely excitable shouting and screeching. The staff there tried to steer them downstairs and asked them to quieten their behaviour. Unfortunately they didn’t have much luck. I can only imagine this is what sitting in McDonalds for a meal would be like.
. 2023-08-03
MORE AT OpenTable
Afternoon was really nice! Milli served us and did a remarkable job and was very friendly with a warm smile. Joao, was an excellent host and very welcoming!
RabiaK . 2023-08-02
MORE AT OpenTable
Stunning decor in a great location. Food was incredible too. I highly recommended the steak.
Mike Faiers . 2023-07-31
MORE AT Google
I booked because this was listed on the Condé Nast Traveller for 10 Best High Tea in London. Very berry tea was delicious. The scones were warm and fresh, although the crème was dry and pasty. The finger sandwichs were mostly bread and the sweets were just ok. Server was attentive. Over was just Ok, expected more from a CN Traveller recommendation.
ElisabethJ . 2023-07-30
MORE AT OpenTable
A great place to eat before a show at West End. F Friendly service, delicious food, quick efficient service.
ColinH . 2023-07-29
MORE AT OpenTable
The staff were amazing. The food delicious. We had a really lovely and special lunch.
SarahT . 2023-07-27
MORE AT OpenTable
They have a great afternoon tea. We went at 3:30p on a Tuesday and it was not too crowded but lively. It is a nice, small, intimate restaurant and the staff is well trained and gracious. We would definitely go back
TreyK . 2023-07-25
MORE AT OpenTable
We love Firmdale Hotels. Such amazing design, and leaders who own their business. Todays lunch, was less than expected, from the food perspective, but the team running the business. Julie was our server, who did a professional job. However the food was a miss. I shared our experience with Reston, who immediately owned the issue, took care of our concerns, and engaged us with his extensive knowledge of food and beverage. “You have to try a new English sparkling wine”, Rathfinny he said. It was super. We left wanting to return. Thank you Firmdale Hotels for developing such talent.
andrewhB6934EK . 2023-07-20
MORE AT TripAdvisor
Excellent food and attentive in a lovely and calm setting in Covent Garden. It’s close to many West End theatres, so a good choice for pre-theatre dinner, although it doesn’t offer a set menu.
Thaxted . 2023-07-17
MORE AT OpenTable
Had afternoon tea here. The food and tea were great (the macaroon was really gummy tho). Location is awesome, but service was slow - we felt ignored before and after we were seated.
CarrieE . 2023-07-14
MORE AT OpenTable
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
Similary restaurants in London
332 Opinions
No longer open. Appears only on TripAdvisor so it's totally closed. Please update the listing so others don't waste their time