Brandsby's Coffee Shop in Hambleton

I came today to buy some products from the garden centre and I decided to have a cuppa and a piece of cake. I chose the chocolate Yule log , unfortunately the cake was very dry and stale to the taste so we did not eat it. When I politely raised this with a member of staff I was told it was yesterday’s delivery. I heard the waitress raise this matter with her colleague’s but no refund or exchange was offered, this is bad customer service. I have worked in the hospitality industry for nearly 30 years and I have a two one degree in business management and tourism, I should have been offered an apology and a different slice of cake, this would have been good customer service and this would have avoided a bad review.

This used to be good, well the quality is still reasonable; ignoring brown bits on the salad. But the quantity has shrunk and if memory serves this is just as the price increased. Now I know times are hard but it might explain how we easily got a seat. Coffee, toastie and cake x2 cost more than two main meals and two drinks last night. To put it this way we called in to a pie shop on the way home.

Been here several times and always knocked over by the cleanliness and fresh feeling. There’s a good selection of tables inside and, weather permitting, seating outside too. The staff have always been attentive and cheerful and seem to really enjoy working there. I usually stick to my cheese scones and Americano coffee. Although they don’t do heavy lunches there is a good selection of light lunches that are bound to please and I can recommend their bacon butties - excellent. Brandsby’s is within a BATA garden centre / agricultural setting with plenty of books (particularly cook books and gardening books), occasion cards as well as the usual gardening bric-a-brac, making it a pleasure to wander around after a pleasing snack. Well worth a try.

I have become a regular at Brandsby’s, the coffee and cheese scones are excellent. But more importantly the staff are engaging and pleasant at all times.

Amazing staff, nothing ever too much, happy to meet everyone’s needs. Cakes are amazing, good choice of gluten free cakes too

I met a friend for coffee and breakfast rolls at this new cafe in the Bata garden centre. So clean, so friendly and the produce so fresh. We sat out in the sun and really enjoyed ourselves. I then revisited with my son and treated ourselves to some of the traybake they have on offer. Again, amazing and yummy!! This place will be a regular haunt for me and my family and friends. Go and try it, you won't be disappointed.